Warranty process in SAP PM
Hello All,
I have a requirement of warranty process on equipment. These equipment are procured so this is
vendor warranty.
I have done basic configuration so that a message will appear while creating a maintenance order.
After this what are steps need to follow to claim warranty to vendor?.
There are 4 scenarios for this process-
1. Vendor is coming to factory premises for repairing purpose.
2. Equipment is sending outside to the vendor.
3. Repairing has been done by internal team but this needs to be reimburse from vendor.
4. This equipment needs replacement under warranty.
Kindly tell me the steps which needs to be follow for this process.
Regards,
Ashish
Former Member
June 26, 2016 at 07:44 AM
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Plz. go through following links.
Warranty - Warranties (CS-AG-WA/PM-EQM-SF) - SAP Library
Steps To Follow In Creating Master Warranty
warranty management pm module
Steps To Follow In Creating Master Warranty
What are the steps to be followed in creation of master warranty - (BGM1)?
Follow the process steps as:
1. Define the characteristics for the counter e.g. Noofhours with data type Numeric & UOM
as Hrs.
2. Go to SPRO, Plant Maintenance & Customer Service
- Master Data in PM & CS
- Basic settings
- Warranties
- Define warranty counters
Enter the characteristics NOOFHOURS as warranty counter & check for Default & time
dependant.
2.1 In the warranties node, for vendor/Customer warranty check for all the 3 check boxes.
3. Go to T-code: BGM1
Enter the description for master warranty e.g. Truck warranty.
Select the appropriate warranty type (customer warranty for CS & vendor warranty for PM).
Enter the service text e.g. AshokLeyland yearly warranty.
Select the row for service text & click on count tab.
Enter the warranty counter value as 365 D & click on save. System will save the master
warranty with some number.
Go to equipment master, in warranty tab enter the warranty number & start date.
Now, whenever you create a notification / order in the system , you will get an pop up for
warranty details of the equipment.
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warranty management pm module
Dear Experts,
Is there any process to create a free cost of PO against vendor warranty?
In which way can be address the vendor warranty scenario through PM Modu;le.
Kindly, advice me in step wise. so that, i can implement the same.
Thanks in Advance.
Regards,
Prabhakaran M
Former Member
April 09, 2011 at 13:33 PM
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3 replies
Former Member replied
February 24, 2011 at 06:51 AM
Hi,
There is a sub module on warranty claim management in SAP PM.
[[Link]
[Link]]
Just check this link hope it will help.
Regards,
[Link]
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Former Member replied
February 24, 2011 at 07:18 AM
Dear Mr. [Link],
Thanks for the link.
could you please explain (if possible in steps) in simplest scenarios about warranty management
only related to PM Module.
Thanks & regards,
Prabha.
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Former Member replied
April 09, 2011 at 13:33 PM
[Warranty Claim
Processing|[Link]
89/[Link]]
Transactions
Customizing
OWTY - Customizing for Warranty Processing
*Master Data*
Material Master Record
MM01, MM02, MM03 - Create, change and display material master record
Business Partner
XK01, XK02, XK03 - Create, change and display supplier (creditor) centrally
XD01, XD02, XD03 - Create, change and display customer (debtor) centrally
Warranty Objects
IE01, IE02, IE03 - Create, change and display equipment
IL01, IL02, IL03 - Create, change and display functional location
IB51, IB52, IB53 - Create, change and display installed base
IQ01, IQ02, IQ03 - Create, change and display serial number
Warranty Conditions
CT04 - Create, change and display warranty counter/characteristics
BGM1, BGM2, BGM3 - Create, change and display master warranty
IK01, IK02, IK03 - Create, change and display measuring point
IK11, IK12, IK13 - Create, change and display measurement document
FB05 - Post outgoing payments
VA41, VA42, VA43 - Create, change and display contracts for service object
WE20 - Create, change and display partner profiles
Warranty Claim Processing
WTY - Create, change and display warranty claim
WTYOQ - Process worklist
WTYSE - Find warranty claims
WTYAUT - Create, change and display authorization
WTYRCL - Create, change and display recall
WTYRP - Change status of parts to be returned
WTYCL - Create credit memo list
WTY_ARCHIV - Display archived warranty claims
Master Data
WYP1, WYP2, WYP3 - Create, change and display condition records for pricing
WYN1, WYN2, WYN3 - Create, change and display message records
WTY_VSR_ACTIVE - Activate validations and substitutions
WTYRCL - Create, change and display recall
Regards,
Maheswaran.
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