Table Service Procedure

1. Welcoming/ Greeting the Guest……………. Good morning/afternoon ma’am/sir

Welcome to Wang Ho Restaurant!
Do you have any reservation?
May I know the name who made
the reservation ma’am/sir?
We have prepared a nice
Table for you Mr./Ms. _________________
This way please.
2. Seating the Guest…………………………………..Will this table be all right for you ma’am/sir?
Excuse me ma’am/sir, may I lay the napkin on
Lap.
Our waiter will be with you in a short while
Ma’am/sir.

3. Offering Before- Dinner Drinks………………Would you like to try our famous drink of the
Month? It’s_________ a special concoction
Of our bartender. I’m sure you will like it.

4. Serving of Drinks/water…………………………Excuse me Sir/ Ma’am, your ice cold water. By

The way sir/ma’am. I am________ your food
Server for the day and it’s my pleasure to be of
service to you.

5. Presenting the Menu and Taking Orders…..Ma’am/Sir, I would like to present to you our
Menu for your selection. I will take your
Order whenever you are ready.
Ma’am/Sir, If you are ready may I take your
Order now?

Suggestive Selling
May I suggest the following items? For a starter
May I recommend a light serving appetizer,
Our famous mango prawns delight or our spicy
gambas. Would you like to try it ma’am/sir?

May I also suggest you our hot steaming soup of

Day. Its French onion soup. Or would you like to try
our consommé soup prepared from beef.
 Would you like to try it ma’am/sir?

For your main course, may I suggest our specialty of

the house. Our chef has prepared a special and
robustly flavored entrée today. It’s a special sirloin
steak served with baked potatoes and garden
vegetables. Our sirloin is marinated overnight,
seasoned with salt, pepper, and secret herbs and
spices. And our chef does an excellent job of cooking
it. Or would you like to try our best selling items like
chicken Galantina or Chicken Inasal? And it goes well
with a light serving of tossed green salad?

If yes, how would you like our sirloin steak to be

done? Is it medium rare or well done?

May I suggest a bottle of red wine to complement

your meal. We have Chardonnay or Pinoit Noir?
Would you like to try it sir/ma’am? (for red meats
only)

For your dessert, May I suggest our fruit flambé made

of fresh fruits prepared by our very own chef. Or
would you like to try our refreshing Banana split?
Would you like to try it sir/ma’am?

For your Beverage, May I suggest our refreshing juice

to complete your meal. It is truly nutritious for you
which is made from fresh pureed pineapples. Or try
our fascinating mixed Berry
Juice.
Would you like to try it sir/ma’am?

Anything else ma’am/sir?

May I repeat your order sir. You will have one serving
of Spicy Gambas, French onion soup, well done Sirloin
steak with garden vegetables, fruit flambé and fresh
pineapple juice. Did I get your order right sir/maam?
6. Completing the Table set-up……………… Excuse me Sir/ Ma’am, I will just set the table
ready for your order?
7. Serving food and bussing of soiled plates according to sequence…………………………………………….
 Excuse me Sir/Ma’am, this is your appetizer spicy
gambas……….BUSS OUT!!!

Excuse me Sir/Ma’am, this is your hot steaming French

onion soup?……….BUSS OUT!!!

Excuse me Sir/Ma’am, this is your main dish well done

sirloin steak with garden vegetables…(Immediately
serve beverage after serving main dish)…….BUSS
OUT!!!

Excuse me Sir/Ma’am, this is your fruit flambé for

dessert? ……………..BUSS OUT!!!

8. Presenting/Settling of Guest Bill…………. Excuse me Sir/Ma’am, this your bill?

How would you like to settle your bill?

Sir/Ma’am? Is it through cash or credit card?

If cash…I received the exact amount of 2,000.

If exact amount is not given, I receive 3000.

Kindly wait for your change.

Excuse me ma’am/sir, here is your change.

9. Bidding and Thanking the Guest…….. Thank you ma’am/sir for dining with us. We look
forward to your next visit.
 Room Service Procedure
1. Taking Room Service Order……………………………. Room Service Good morning/
Afternoon. This is Angelie speaking.
How may I help you maam/sir?
I would like to have a room service…………………. I am ready to take your order sir/maam.
What meals are available for breakfast ?............. We have continental breakfast that
Consist of bread or roll, jam, jelly or butter
and coffee.

We also have American breakfast that

Consist of Bacon or Sausages, Egg, a slice
Of bread toasted or plain with jam, jelly, or
Butter, and coffee or fruit juice.

We also offer Filipino Breakfast such as

Beef Tapa , Fried egg with Rice or
Longganissa, Fried egg with Rice or
Fried Bangus, Fried Egg with Rice

What would you like for breakfast

sir/maam?
If your guest ordered continental……………………………………..Which do you prefer sir/ma’am, bread or
roll?
If bread is chosen………………………………………………………………. How would you like your bread to be
served sir/ma’am, toasted or plain.

Sir/ ma’am, what would you prefer

for your bread, jam, jelly or butter?
If the guest ordered for American……………………………………. Which do you prefer sir/ ma’am, bacon or
sausage.

How would you like the egg to be cooked

sir/ma’am, sunny side up, boiled, poached
or scrambled.

How about your bread maam/sir, how

would you like it to be served, toasted
or plain.
 What accompaniment would you like for
your bread sir/ maam, jam, jelly or butter

What beverage do you prefer sir/maam

coffee or juice
If order is already finalized……………………………………………….. sir/maam I will just repeat your order….

For continental………………………………………………………Sir/ma’am you ordered continental b-fast which

consist of bread (state how it will be
served), served with (state the chosen
spread), and coffee

WOULD THAT BE ALL SIR/ MA’AM?

Sir/ maam may I know your room number?

What time will I deliver your food sir/maam
Thank you sir/maam your order will be deliverd as
Soon as possible

For American…………………………………………………………Sir/ma’am you ordered American b-fast which

consist of (state if bacon or sausage was chosen)
egg (state how the egg will be cooked), bread
(state how the bread will be served), served with
(state the chosen spead), and (state the preferred
beverage).

WOULD THAT BE ALL SIR/MA’AM?

Sir/ maam may I know your room number?

What time will I deliver your food sir/maam
Thank you sir/maam your order will be deliverd as
Soon as possible

Prepare all needed utensils in the room service trolley……………………………………………………………………

Log down the order in the control sheet………………………………………………………………………………………….
Double checking Mis-en place, foor preparation and presentation………………………………………………….
Preparation of the bill………………………………………………………………………………………………………………………
Pick-up and delivery of the order…………………………………………………………………………………………………….
 Delivery of Room Service Order using the Room Service trolley

Knock 3 Times
(room service Good Morning)

*Do not enter the room unless you are given permission from the guest to enter

Once the door is opened greet the guest…………………..Good morning sir/maam here is your room
Service order
Once inside the room………………………………………………..Where would you like me to set up your food

Shall I leave the food on the trolley or you want it

Transferred to your table.
After setting up the food on the table as requested…..Would you want me to serve the food for you
sir/maam?

Shall I serve the coffee/juice?

Shall I open the curtain to brighten up the room?

(Note if the guest wants to eat later, leave the food on table)

Present the bill…………………………………………………………. Sir/ maam, may I present the bill? How would like
Your bill to be settled cash or credit card?

(the guest can pay cash upon delivery of the order or through credit card or can be charged to room bill)

Before leaving the room…………………………………………..Is there anything else I can do for you sir/maam?

Sir/ maam, when do you want me to come back to

Clear the soiled dishes?

When you are ready please call us and dial 143.

If the guest paid the room service order…………………..Thank you very much sir/ maam. Enjoy your meal
And have a nice day.