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JANE SMITH
EDUCATION
2019 (Anticipated) Buffalo College Buffalo, NY
Bachelor of Science, Business Administration
SUMMARY OF QUALIFICATIONS
Proficiency in addressing customer complaints, increasing customer
base and improving sales.
Expertise is providing comprehensive office support in busy work
environments.
Experienced in point of sales transactions, accounts receivable
management and billing.
Adept in use of Excel, QuickBooks & Peachtree accounting software.
Coursework completed in statistics, accounting, computer information
systems, and
PROFESSIONAL AND VOLUNTEER EXPERIENCE
2015-Present Stellar Call Center Buffalo, NY
Associate, Customer Service Desk
Developed Excel-based database for documenting customer concerns;
decreased response time for service & product complaints.
Coordinated research of legal histories and precedence in areas
Contract, Insurance and Trademark Law.
Served as liaison for partners to obtain and submit legal documents
and offers from opposing counsel.
2011-2014 Hometown Foodbank Buffalo, NY
Volunteer
Adept at point of sales operations. Received recognition as top cashier
four months in a row.
Assisted in stocking of merchandise and distributing of
advertisements.