TOP 20 RICHEST FILIPINO
1 Henry Sy $18.3 B
2 Manuel Villar $5 B
3 John Gokongwei, Jr. $4.4 B
4 Jaime Zobel de Ayala $4 B
5 Enrique Razon, Jr. $3.9 B
6 Tony Tan Caktiong $3.85 B
7 Lucio Tan $3.8 B
8 Ramon Ang $2.85 B
9 George Ty $2.75 B
10 Andrew Tan $2.6 B
11 Inigo & Mercedes Zobel $2.5 B
12 Isidro Consunji family $2.45 B
13 Lucio and Susan Co $1.5 B
14 Eduardo Cojuangco $1.4 B
15 Robert Coyiuto, Jr. $1.3 B
16 Roberto Ongpin $1.25 B
17 Mercedes Gotianun $1.15 B
18 Ricardo Po, Sr. $1.05 B
19 Dean Lao $950 M
20 Beatrice Campos $700 M
TOP 20 RICHEST PERSON IN THE WORLD
1 Jeff Bezos $122B Technology United States
2 Bernard Arnault $106B Consumer France
3 Bill Gates $104B Technology United States
4 Warren Buffett $81.3B Diversified United States
5 Mark Zuckerberg $77.4B Technology United States
6 Amancio Ortega $66.9B Retail Spain
7 Larry Ellison $60.9B Technology United States
8 Charles Koch $60.1B Industrial United States
9 David Koch $60.1B Industrial United States
10 Carlos Slim $55.9B Diversified Mexico
11 Francoise Meyers $55.7B Consumer France
12 Larry Page $55.7B Technology United States
13 Sergey Brin $54.1B Technology United States
14 Michael Bloomberg $53.9B Media & Telecom United States
15 Rob Walton $51.7B Retail United States
16 Jim Walton $51.3B Retail United States
17 Steve Ballmer $50.8B Technology United States
18 Alice Walton $50.7B Retail United States
19 Mukesh Ambani $50.2B Diversified India
20 John Mars $42.2B Food & Beverage United States
The 20 Biggest Companies in the World (2019)
20. Verizon Communications
Industry: Telecommunications Headquarters: New York City, New York, US
Employees: 144,500 (2019) Market value: $239.7 billion (£189 billion) Originally founded in
1983 and rebranded following a 2000 merger with GTE, Verizon Communications is the second
largest telecommunications provider in the US, despite criticisms of its attempts to distort the
FCCs net neutrality rules. It acquired AOL and Yahoo! in 2015 and made profits of around $15.5
billion (£12.2 billion) in the last reporting year.
19. Chevron Corporation
Industry: Oil and gas Headquarters: San Ramon, California, US Employees: 51,900 (2018)
Market value: $228.3 billion (£180 billion) A successor company of John D Rockefellers
Standard Oil, Chevron originally made its fortune in the original California oil fields of the late
19th Century, as well as in Saudi Arabia during the 1930s. In 2000, it acquired fellow oil giant
Texaco in a $45 billion (£35.5 billion) deal, while it recently announced plans to acquire another
Texan oil firm, Anadarko, for $33 billion (£26 billion).
18. Volkswagen Group
Industry: Automotive Headquarters: Wolfsburg, Germany Employees: 302,550 (2018) Market
value: $92 billion (£72.6 billion) Despite a chequered pre- and post-war history, as well as a
massive emissions scandal in 2015 that saw the company pay a $2.8 billion (£2.2 billion)
criminal fine, Volkswagen (literally peoples car in German) has seemingly gone from strength
to strength. Manufacturing cars under the Audi, Bentley, Lamborghini, SEAT and koda names
(among others), the group made profits of $14 billion (£11 billion) in the last reporting year.
17. Alphabet
Industry: Conglomerate Headquarters: Mountain View, California, US Employees: 98,770 (2018)
Market value: $863.2 billion (£680.8 billion) The parent company of internet search giant
Google, Alphabet was officially established in 2015 as a means of allowing greater autonomy
and transparency for the companys other interests, such as Calico, Sidewalk Labs and
Chronicle. It made profits of $30.7 (£24.2 billion) billion in the last reporting year and is still run
by Google founders Larry Page and Sergey Brin.
16. Microsoft Corporation
Industry: Technology Headquarters: Redmond, Washington, US Employees: 134,950 (2018)
Market value: $946.5 billion (£746.6 billion) Credited with revolutionising computer software and
bringing it to the masses, Microsoft remains a highly influential player in the tech game.
Although legendary cofounder Bill Gates is no longer in charge, the company is clearly still in
good hands; it made profits of $33.5 billion (£26.4 billion) last year.
15. Toyota Motor
Industry: Automotive Headquarters: Toyota City, Japan Employees: 370,870 (2019) Market
value: $176.6 billion (£139.3 billion) The largest company in Japan, Toyota Motor is the first
manufacturer to produce over 10 million cars in a single year, although Volkswagen has since
superseded the companys production rate. It is, however, the market leader in electric hybrid
vehicles, making profits of $17.2 billion (£13.6 billion) last year.
14. Citigroup
Industry: Financial / Banking Headquarters: New York City, New York, US Employees: 204,000
(2018) Market value: $161.1 billion (£127 billion) Considered one of the top banks in the US
both in terms of size and importance Citigroup has seen off dozens of criticisms, a 2008
government bailout and numerous scandals to retain a strong position in 2019. It holds assets to
the tune of around $1.96 trillion (£1.55 trillion), with subsidiaries located across the globe.
13. Samsung Electronics
Industry: Consumer Electronics Headquarters: Suwon, South Korea Employees: 360,370 (2018)
Market value: $272.4 billion (£214.9 billion)
A major manufacturer of consumer electronics, semiconductors and electronic parts, Samsung
Electronics a subsidiary of the diverse Samsung conglomerate is the worlds largest
producer of smartphones, mobile phones and televisions. The company made profits of around
$39.9 billion (£31.5 billion) in the last year.
12. AT&T
Industry: Telecommunications Headquarters: Dallas, Texas, US Employees: 273,210 (2018)
Market value: $233.3 billion (£184 billion) The second US telecommunications giant on this list,
AT&T (the American Telegraph and Telephone Company) is another offshoot of the 19th Century
Bell System, a communications monopoly that was later disbanded by the US government.
Despite numerous criticisms for its perceived security and customer privacy shortfalls, the
companys purchase of media giant Time Warner in 2016 has helped its profits $19.4 billion
(£15.3 billion) in the last year soar.
11. ExxonMobil
Industry: Oil and gas Headquarters: Irving, Texas, US Employees: 71,000 (2018) Market value:
$343.4 billion (£270.9 billion) Another descendant of Standard Oil, ExxonMobil so branded
following a 1998 merger is one of the largest oil companies in the world, attracting profits of
$20.8 billion (£16.4 billion) in the last year. The business is not without its critics, though,
particularly given its track record of climate change denial and environmental damage.
10. Wells Fargo
Industry: Financial / Banking Headquarters: San Francisco, California, US Employees: 258,700
(2018) Market value: $214.7 billion (£169.4 billion) Founded by Henry Wells and William Fargo
(two of the three cofounders of American Express) in 1852, Wells Fargo is now one of the
largest banks in the US and, indeed, the world. Despite like other banks undergoing
numerous criticisms and scandals in recent years, it currently holds assets of around $1.9 trillion
(£1.5 trillion).
9. Royal Dutch Shell
Industry: Oil and gas Headquarters: The Hague, Netherlands / London, UK Employees: 82,000
(2018) Market value: $264.9 billion (£209 billion) The largest company in the world outside the
US or China, Royal Dutch Shell is one of the big oil supermajors, active in every stage of the oil
and gas industry cycle, from exploration and production through to refining, distribution and
power generation. It attracted profits of around $23.3 billion (£18.4 billion) in the last year.
8. Bank of China
Industry: Financial / Banking Headquarters: Beijing, China Employees: 311,000 (2018) Market
value: $143 billion (£112.8 billion) The first of several Chinese companies in the top 10, the
state-owned Bank of China is more internationally focused than its internal competitors, opening
numerous branches across the globe. This has helped it amass assets worth a staggering $3.1
trillion (£2.44 trillion), while it made profits of around $27.5 billion (£21.7 billion) in the last year.
7. Ping An Insurance
Industry: Financial Services Headquarters: Shenzhen, China Employees: 376,900 (2018)
Market value: $220.2 billion (£173.7 billion) Founded in 1988, Ping An (literally safe and well) is
one of the top global insurance brands in the world, as well as one of the biggest investment
and asset management firms. It owns assets worth around $1 trillion (£789 billion), raking in
profits of $16.3 billion (£12.9 billion) in the last year.
6. Apple
Industry: Technology Headquarters: Cupertino, California, US Employees: 132,000 (2018)
Market value: $961.3 billion (£758.4 billion) One of the most iconic and influential consumer
brands in the world, Apple is, along with Amazon, Google and Facebook, widely considered as a
cornerstone of techs "Big Four". Responsible for a whole wealth of hugely popular software and
hardware products, including the iPhone and the Mac, Apples customer base is notoriously
loyal; consumers helped account for a staggering $59.4 billion (£46.9 billion) in profits in the last
year.
5. Bank of America
Industry: Financial / Banking Headquarters: Charlotte, North Carolina, US Employees: 204,490
(2018) Market value: $287.3 billion (£226.7 billion) Able to trace its original roots all the way
back to 1784, the Bank of America Corporation is the second largest US banking institution on
this list. With assets worth $2.4 trillion (£1.89 trillion) and responsibility for an estimated 11% of
US bank deposits, it certainly isnt short of market value.
4. Agricultural Bank of China
Industry: Financial / Banking Headquarters: Beijing, China Employees: 473,690 (2018) Market
value: $197 billion (£155.4 billion) The second of Chinas Big Four banks on this list, the
Agricultural Bank of China founded in 1951 boasts around 320 million retail customers and
around 2.7 million corporate clients. It also boasts assets worth around $3.3 trillion (£2.6 trillion),
making profits in the last year of around $30.9 billion (£24.4 billion).
3. China Construction Bank
Industry: Financial / Banking
Headquarters: Beijing, China Employees: 345,971 (2018) Market value: $225 billion (£177.5
billion) The third of the Big Four, China Construction Bank (CCB) is a state-owned enterprise
and has regularly been ranked as one of the most powerful and valuable companies in the world
since its inception in 1954. It holds assets worth nearly $3.4 trillion (£2.68 trillion), as well as
profits of nearly $31 billion (£24.5 billion) in the last year.
2. JPMorgan Chase
Industry: Financial / Banking Headquarters: New York City, New York, US Employees: 265,100
(2018) Market value: $368.5 billion (£290.8 billion) The largest bank in the US, JPMorgan
Chase is the product of an amalgamation between numerous commodities. Despite dozens of
criticisms and scandals over the last few decades, including its complicity in the Bernard Madoff
fraud case, the bank is well placed to thrive. It holds assets worth around $2.7 trillion (£2.13
trillion), raking in profits of around $32.7 billion (£25.8 billion) in the last year.
1. Industrial and Commercial Bank of China (ICBC)
Industry: Financial / Banking Headquarters: Beijing, China Employees: 453,050 (2018) Market
value: $305.1 billion (£240.7 billion) With nearly half a million employees, a staggering $4 trillion
(£3.15 trillion) worth of assets, and last year profits of around $45.2 billion (£35.7 billion), its
little surprise that ICBC takes the top spot as the biggest company in the world. Founded in
1984 and majority owned by the Chinese Central Government, it also owns foreign subsidiaries,
specifically in Hong Kong, Canada, Macau and Turkey.
TOP 20 BUSINESSES IN THE PHILIPPINES
1. Aboitiz Equity Ventures, Inc.
– sector: Holding Firms
2. Aboitiz Power Corp.
– sector: Energy & Utilities
3. Alliance Global Group, Inc.
– sector: Holding Firms
4. Ayala Corporation
– sector: Holding Firms
5. Ayala Land, Inc.
– sector: Real Estate
6. Bank of The Philippine Islands
– sector: Finance
7. BDO Unibank, Inc.
– sector: Finance
8. DMCI Holdings, Inc.
– sector: Holding Firms
9. First Gen Corporation
– sector: Energy & Utilities
10. Globe Telecom, Inc. sector: Telecommunications
11. GT Capital Holdings, Inc.
– sector: Holding Firms
12. International Container Terminal Services, Inc.
– sector: Transportation & Logistics
13. JG Summit Holdings, Inc.
– sector: Holding Firms
14. Jollibee Foods Corporation
– sector: Food & Beverages
15. LT Group, Inc.
– sector: Holding Firms
16. Manila Electric Company
– sector: Energy & Utilities
17. Megaworld Corporation sector: Real Estate
18. Metro Pacific Investments Corporation
– sector: Holding Firms
19. Metropolitan Bank & Trust Company
– sector: Finance
20. Petron Corporation
– sector: Energy & Utilities
– Before anything else, I would like to acknowledge the person who gives an effort, time
and shares his personal experience working in the BPO industry in able us to learn more
about the industry, his name is Rico, by the way, he tells me to be confidential his name
so I call him Mr. Rico.
– Mr. Rico is an Information Technologist professionals and a former call center agent had
worked for almost two years in the BPO industry as a Technical Support Representative
and a Collection Management Associate, his duties are to give assistance to the
customers and give them the best of services that they need.
21. The interview consists of 30 mins interview with a couple of related questions in order to
understand the concept of Business Processing Outsourcing (BPO)
Interview Questions
What is Business Processing Outsourcing and how it will challenge you as young professionals and a
former call center agent?
What are the PROS and CONS of a BPO industry?
How do you handle yourself in the most critical situation as a call center agent?
Answers
What is Business Processing Outsourcing and how it will challenge you as young professionals and a
former call center agent?
Mr. Rico: well, the BPO is one of the most successful types of industry in the Philippines, in fact, BPO is
one of the top industry in the country in terms of employment and Gross Domestic Income (Services)
since 1997 according to the Department of Labor and Employment (DOLE). BPO serves as the “People
Support” job in the country in terms of services provided to its clients, BPO is a highly demanding job
these days and it is really technical jobs which not everyone easily hired from the industry, for me as as a
former call center agent for more than two years BPO challenge me in some aspect of my personal life
like how I deal with other cultures, peoples and helps me to improve my self-confidence dealing with
society as young professionals .
What are the PROS and CONS of a BPO industry?
Mr. Rico: well, PROS and CONS are pretty common in many job industry but as I personally experience as
call center agent there are many problems arising in this industry;
PROS:
BPO Industry really gives more opportunity to young Filipino professionals
BPO Industry contribute to higher GDP sales in the country
BPO develops more productive young professionals in part of communication skills and helps them to
boost their self-esteem and be more competitive in the related jobs
BPO produces more jobs and higher compensation
BPO provides more people to support in the country in terms of basic services
Fast growth in career
CONS :
More BPO company focuses on the personal growth and requirements of their company sometimes they
will not care about the employee
Other BPO company taking advantage of the young professionals like underpaid, highly overtime
Security and Healthcare are undervalue
Health issues
Stressful environment
Fast face environment
How do you handle yourself in the most critical situation as a call center agent?
Mr. Rico: As an agent, the company needs to train their workers in order to meet the qualification
needed for a certain task, BPO has a training program for those who are newly hired in the company
including these are the proper call center agent duties and responsibilities guidelines, the program, and
courses are more focus on oriented customer support service, It has 2-3 months of call center training
conducted during the first 3 months of newly hired agent and it will be provisionary until it will reach the
6 months maturity agreement of the contract in order to be qualify from the company needs and
requirements, well, it is pretty common in some company house rules and requirements.
As an agent and young professionals, I would always put up myself in a very professional way since we
know how the industry works and what types of services we provide to the clients, the call center is a
very stressful environment and challenges young professionals in dealing with different cultures over the
phone in a daily basis routine of a job. Well, if you are not much prepared for going yourself with the
industry at least my personal experience will help you to understand the concept of BPO.
