Part 1
CHAMP Session
Learning Session with the Teaching Quality Team
Part 2
Level 2 Program
Junior Teacher to Senior Teacher Training Session
51talk Proprietary and Confidential
51talk Proprietary and Confidential
Part I
CHAMP Session
Learning Session with the Teaching Quality Team
51talk Proprietary and Confidential
Let’s begin with the end in mind
• Be CONSISTENT
• Let’s try to: C – HANGE
H – ABITS
A – ATTITUDE
M – INDSET
P – ERFORMANCE
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Objectives:
BE more mindful
of the Teaching Quality Standards
AVOID having any complaints
in your classes in the future.
Apply the things that you’ve learned
in this session in your classes.
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Let’s START with a GAME!
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Low Level Complaints
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Types of Low Level Complaints
1. Teaching Skill
2. Attitude
3. Pronunciation
4. Lesson Memo Inaccuracy
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1. Teaching Skill
• Insufficient TPR
• Insufficient Realia /Teaching Aids
• Level-inappropriate
Speaking/Teaching Style
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2. Attitude
• Lack of Enthusiasm
• Impatience
• Briefly Distracted
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3. Pronunciation
• Strong Local Intonation
• Inaccurate Key word
Pronunciation
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4. Lesson Memo Inaccuracy
• Blank or “N/A”
on Syntax and/or Grammar
• Inaccurate Information
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Low Level Complaints
Intervention
Non-Voice Coaching Session
Soft Warning
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High Level Complaints
Also known as L3 or Level 3 Complaints
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High Level Complaints
Types of High Level Complaints
• Student absent with LM
• Teacher absent with LM Lesson Memo-related
• Unqualified LM (<15M Actual Lesson)
• Leave/End Early
• Attitude (Gravity of the Situation) Non-Lesson Memo-related
• Contacting Students via WeChat or QQ
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Lesson Memo-related High Level Complaints
• Teacher Absent with Lesson Memo
• Student Absent with Lesson Memo
• Unqualified Lesson Memo
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Non Lesson Memo-related High Level Complaints
• Leave/End Early
DO NOT:
Finish the class before the
25th minute
25minutes
Close the AC before the 25th minute
Leave the Camera frame before the 25th minute
Stay on the AC after the 25th minute
51talk Proprietary and Confidential
Non Lesson Memo-related High Level Complaints
• Attitude (*Gravity of the Situation)
Rudeness
Fighting
Shouting
Severely Distracted
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Non Lesson Memo-related High Level Complaints
Contacting Students (WeChat or QQ)
You are only allowed to
communicate in the AC.
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High Level Complaints
Intervention
Voiced Coaching
Final Warning with 60 Days
Cleansing Period
Penalty (for Lesson Memo- Related High-Level Complaint)
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51talk Proprietary and Confidential
Single Offense
Low Level Complaints
Non-Voice
Teaching Skills Coaching Session
Attitude
Soft Warning
Lesson Memo (Invalid Lesson Memo)
High Level Complaints
Student absent with LM Voice Coaching Session
Teacher absent with LM Final Warning w/ 60 Days
Unqualified LM (<15M Actual Lesson) Cleansing Period
Leave Early
Penalty / Lesson Fee Removal
Attitude (*Gravity of the Situation)
Contacting Students via WeChat or QQ)
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Repeat Offenses
Types of Repeat Offenses:
Final Warning w/ 60
• Multiple Low Level Complaints Days Cleansing Period
• Incur the same kind of High
Level Complaint SA Deliberation | SA
• Multiple High Level Complaints Cancellation
Page Prohibition
• Repeat Multiple High Level Final Warning with
Complaints Suspension
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51talk Proprietary and Confidential
ZTP (Zero Tolerance Policy)
1. Unauthorized Lesson Substitution
2. AWOL/ No notification
3. Conducting Private Lessons
4. Divulging Company Business Practices
5. Retaining and/or using customer’s information
6. Asking for money from students
7. Drinking Alcohol, eating, smoking
8. Leaving the student unattended
9. Sleeping during the lesson
10. Abuse, harassment or discrimination towards
students/teachers/admin
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ZTP (Zero Tolerance Policy)
Intervention
Page Prohibition (Auto lock)
SA Deliberation
SA Cancellation
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51talk Proprietary and Confidential
I can hear my student but she’s not switching
her camera on. What should I do?
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My student is shouting and isn’t paying attention to me.
What should I do?
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What’s going to happen if I posted a lesson memo for a
student who was absent?
TQ
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What if the student came in at the 14th minute, what should I
do?
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Remember!
• Be CONSISTENT
• Let’s try to: C – HANGE
H – ABITS
A – ATTITUDE
M – INDSET
P - ERFORMANCE
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It’s SHINE TIME!
TIME TO BE A CHAMP!
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BREAK TIME
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Part 2
Level 2 Program
Junior Teacher to Senior Teacher
Training Session
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Objectives of the program:
• Teachers will learn about Engage, Study and Activate
(ESA) method of teaching young learners.
• Teachers will have an awareness of VAK activities they
can use in their lessons to best utilise 51talk materials.
• Teachers will learn more about maintaining student
satisfaction in all their lessons.
51talk Proprietary and Confidential
51talk Proprietary and Confidential
51talk Proprietary and Confidential
What is the VAK Learning Styles Model?
VAK Activities
• Milling
• Jigsaw reading
• Brainstorming / Discussions
• Singing
• Role-plays
• Vocabulary matching
• Drilling (flashcards/pairs)
• Spot the error
• Choral recitation
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ESA Practice
• ESA
• EASA
• ESA,ESA,ESA, A
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Grading
Language
For your dog…
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Grading
Language
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Exploring Materials
Engaging Your Learners
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Let’s play a game!
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51talk Teaching Materials
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Lesson Planning
Engaging Your Learners
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Let’s engage your learners!
Apply
Give
Teaching Feedback
Plan DEMO
Choose your
your lesson
material
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Activity Time!
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Feedback and Wrap-up
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