HDFC ERGO General Insurance Company Limited
Frequently Asked Question’s (FAQ’s) - Motor Insurance
WHAT ARE THE MAJOR COVERS UNDER THE POLICY? HOW DO I FILE A CLAIM?
Loss or Damage to the Insured Vehicle caused due to: For Accidental Damage to Insured Vehicle (Own Damage Claims):
a. Fire, explosion, self ignition or lightning. ¡ Mobile App: Simply download HDFC ERGO Mobile App - Insurance Portfolio Organizer
b Burglary, housebreaking or theft from Play Store. Link your policy by providing few simple details and register a claim.
c All act of God perils like earthquake, flood, cyclone etc ¡ Call Toll Free 1800 2700 700 (Accessible from India only) and provide your policy
d Accidental external means, terrorism, riot and strike number for reference and register a claim
Liability to Third Parties:
Provides cover for any legal liability arising out of the use of the vehicle for Please keep the following details handy while intimating a claim
a Accidental death / injury to any third party a. Policy Number
b Any damage to property owned by third party b. Registration Details / RC Copy
Personal Accident Cover: c. Drivers details at the time of accident including driving License Number
The policy provides for a mandatory Personal Accident cover for owner driver and optional d. FIR on a case to case basis
cover for passengers covering accidental death and permanent total disability e. Repair estimate
WHAT ARE THE MAJOR EXCLUSIONS OF THE POLICY? WHAT IS THE CLAIM PROCESS?
a. General aging, wear & tear, mechanical or electrical breakdown, failure, depreciation, 1. If your vehicle can be driven, take it to the nearest dealer / garage.
any consequential loss 2. Get a repair estimate, fill up the claim form and attach a copy of the registration
b. Damage by a person driving without a valid license certificate and driving license of the person driving at the time of the accident.
c. Damage by a person driving under the influence of liquor or drugs 3. If the garage is within our network, you could avail of cashless claim facility. Pay for non
d. Loss/damage attributable to war, mutiny, nuclear risks accident related repairs, depreciation and deductible. We would settle the rest.
e. Damage to tyres and tubes, unless damaged during an accident 4. If the garage is outside our network, you would have to get the claim reimbursed
f. Usage on hire & reward (applicable for all classes except public commercial vehicles) subsequently.
g. Loss or damage to bonnet side parts, mudguard, bumpers, lamps, tyres, tubes,
headlights, paint work (applicable for all commercial vehicles; unless opted CLAIMS DOCUMENTS -
additionally) FOR ACCIDENTAL DAMAGE TO INSURED VEHICLE
h. Loss or damage resulting from overturning arising out of operation as a tool (applicable a. Duly filled and signed claim form & satisfaction voucher
for mobile cranes, drilling rigs, mobile plants, navvies, shovels, grabs, rippers unless b. Registration Certificate (RC)
opted for additionally) c. Driving license of the person driving at the time of the accident
i. Loss of or damage to accessories by burglary housebreaking or theft unless the vehicle d. Policy Copy, original repair estimate, repair invoice
is stolen at the same time (applicable to all commercial vehicles & two wheelers) e. Payment receipt for non-cashless claims
f. Original repair invoice for cashless claims
TRANSFER OF INSURANCE (INCASE VEHICLE IS SOLD) g. AML documents for amount more than `1 lakh (PAN card, 2 passport size photo,
To place your request for Transfer of Insurance, visit Customer Support section on our residence proof)
website www.hdfcergo.com. h. Form 35 & original NOC from financer incase of total loss where payment is made to
insured
i. A copy of police FIR/panchnama is required for TP injury / death / property damage
WHAT CHANGES CAN BE DONE IN MY POLICY ENDORSEMENT
j. Sale deed / Delivery note / Form 29 and 30 / transferred RC Copy in 'Used Car' cases
To place your request for any ''Changes in Policy', visit Customer Support section on our
website www.hdfcergo.com. Additional documents required for commercial vehicles:
a. Spot survey b. Load challan c. Fitness certificate d. Route permit
CLAIMS DOCUMENTS: IN CASE OF LOSS DUE TO THEFT
WHAT IS NCB?
a. Duly filled and signed claim form & discharge voucher ( after loss settlement )
b. Original Registration Certificate (RC) NO CLAIM BONUS (NCB):
c. Original Policy Copy NCB is provided for every claim free year basis the slab as provided by Tariff.
d. Copy of FIR lodged at the nearest police station How can I get No Claim Bonus Reserving Letter?
e. All original keys & vehicle invoice copy NCB Reserving letter can be provided only on Sale of vehicle evidenced by transferred RC
f. No trace report confirming that the stolen vehicle is not traceable copy OR Sale Deed and Form 29 & 30. The OD section of the policy needs to be transferred
g. Original NOC from financer incase of hypothecation / HPA to the new owner or cancelled.
h. Intimation to RTO for theft of vehicle HOW DO I RENEW MY POLICY?
i. Duly signed RTO transfer papers (Form 26, 28,29,30,35)
j. RC extract with stolen remark from the concerned RTO after the loss a. Visit www.hdfcergo.com to renew c. Visit our nearest branch / your agent
k. AML documents for amount more than 1 lac (PAN card, 2 passport size photo, residence instantly online
proof) d. Send a copy of the renewal notice along
l. Deed of subrogation cum indemnity on judicial stamp paper b. SMS "RENEW <POLICY NO> " to 9999 with premium cheque to our branch
700700 office /Corporate office
Disclaimer: Where it is brought to the notice of the Company, that vehicle insured
HOW TO CONTACT US?
which is not a new vehicle but shown as a new vehicle with a malafide intention,
claims for total loss of such vehicle would not be admissible, if there is a gap of more Visit Customer Support section on our website www.hdfcergo.com and avail host of
than 10 days from date of invoice of vehicle and the proposal date. services online which is easy, instant & convenient
Convenience at your fingertips
On the Customer Support section of our website, you can:
Ver.Feb18
Get Policy Copy/ Make Changes Track Claim Update Contact
` 80D Tax Certificate on Policy Status Details
This document is a summary of the benefits offered. The information mentioned above is illustrative and not exhaustive. Information must be read in conjunction with the policy wordings.
In case of any conflict between this document and the policy wordings, the terms and conditions mentioned in the policy wordings shall prevail.
