A.
A WIDARMA YUDHA
EXECUTIVE HOUSEKEEPER
PERSONAL INFORMATION
Full name : A. A Gde Ngurah Widarma Yudha
Nick name : Agung
Place / Date of birth : Paksebali, 9 Sept 1973
Nationality : Indonesia
Region : Hindu
Status : Married
Hobby : Listening to music and gardener
About me : EDUCATION BACKGROUND
My strong skill is in
housekeeping operation and Elementary school : 1980 - 1986, SD 2 Paksebali, Certified
administration. I have Junior High school : 1986 – 1989, SMP 1 Klungkung, Certified
strong leadership and Senior High school : 1989 – 1992, SMA 2 Klungkung, Certified
qualified in overall daily
Graduated Level : Politeknik Udayana, 1992 – 1995, Certified
operational areas especially
related with Services and INFORMAL EDUCATION
Product of housekeeping
department. Good social Housekeeping and Laundry Course at STP Bali, 2002
relation and link in the area
English Course for 3 month at IALF course for elementary level
Leadership Training at The Patra Bali Resort & Villas
of hospitality industry, Supervisor skill Training at The Haven Seminyak
detail and enthusiastic to Costumer Care Training at The Haven Seminyak
work.. Service and Basic Training at Ocean Blue Villas
Train the Trainer at Quest Hotel San Denpasar
QUALIFACATION
Familiar with computer (microsoft word, exel, powerpoint,
internect)
Familiar with VHP system
ACHIEVEMENT AND ORGANIZATION
The Best Participant of Housekeeping and Laundry Course at
STP Bali
As Leader of Quarter (supervisor level) at The Patra Bali Resort
& Villas, 2005
As Leader of Quarter (supervisor level) at The Haven Seminyak,
2010
As Head of Department Favorite at Quest Hotel San Denpasar,
Satriya Kanginan, 2016
Paksebali, Klungkung As Head of Department Favorite at Quest Hotel San Denpasar,
2017
[email protected]
As a Judge of Making bed competition by LP3 Prashanti
Nilayam Kuta
As committee of 49th Jamnas VW Indonesia at Buleleng
081547608485 As committee of Housekeeper Community Bali
081933032930 As committee of Housekeeper of Archipelago International Bali
Region
Pre Opening team at Ocean Blue Villas, The Haven Seminyak,
Singkenken Boutique Hotel and Quest Hotel San Denpasar
REFERENCES
Wayan Sudartayana, General Manager Taman Bali Resort,
Lovina
Nyoman Budhiwijaya, Cluster General Manager The Zee
Management
Nyoman Bagiartha General Manager The Seminyak Garden
Novia Agustin, Corporate EHK Archipelago International - East
WORK EXPERIENCE
2014 - now
Pre-Opening EHK Quest Hotel San Denpasar
General mission:
The Housekeeper is overall responsibility for the cleanliness of
assigned areas of hotel, efficient operation of the housekeeping
department, purchase, storage, inventory and control of housekeeping-
related items. Responsibility for employees morale, guest focused
hospitality, achieving budgetary goals and inter – department relations.
Duties and responsibility :
Budgeting & Planning
a) Prepare annual recommendation on FF&E requirements and submit
these to the General Manager for approval.
b) Prepare and update the department’s operations manual.
c) Plan, organize and supervise the cleaning, service standards and
maintenance throughout the Hotel. Specific responsibilities include
guest rooms, public areas, back of the house areas, linen and uniforms.
d) Ensure that the department’s operational budget is strictly adhered
to and that all costs are strictly controlled.
Operations & Administration
a) Ensure that all employees report for duty punctually and wearing the
correct uniform and name badge at all times.
b) Coordinate and monitor all Housekeeping activities to ensure that
the department functions smoothly and efficiently.
c) Represent the Housekeeping Department at all Department Head
meetings.
d) Implement and administer all aspects of room attendant services,
linen, uniform, as well as guest rooms and public area, gardens and
landscaping.
e) Review and reevaluate all Housekeeping equipment and supplies
periodically and make recommendations on purchases.
f) Inspect quota of rooms daily as well as the VIP rooms.
g) Ensure maximum employee productivity and efficiency through
careful monitoring and supervision of the execution of tasks.
h) Ensure that all employees provide courteous and professional
service at all times.
Human Resources
a) Select and hire Housekeeping staff according to the standards
established by the Hotel.
b) Conduct regular staff evaluation and provide guidance to staff for
their professional development and preparation for advancement
opportunities.
c) Establish and implement training programs for all Housekeeping
staff.
d) Ensure that all employees completely understand and adhere to the
Hotel’s Employee Rules and Regulations.
Communications
a) Cooperate and communicate closely with all departments in order to
maintain professional daily operations.
b) Attend or conduct daily briefings, meetings, departmental meetings
or any other meetings as may be required.
April 2014 – Dec 2014
bVilla Seminyak, position as Housekeeping Manager
March 2013 – March 2014
Fave Kuta Square, position as Housekeeper
August 2012 – March 2013
Singkenken Boutique Hotel, position as Housekeeper
October 2011 – August 2012
Le beau Kunti Villa, position as Housekeeper
Feb 2011 – October 2011
Pat Mase Villas, Position Asst EHK
Feb 2009 – Feb 2011
The Haven Seminyak, position as supervisor
May 2008 – Jan 2009
Ocean Blue Villas, position as supervisor
May 2002 – April 2008
The Patra Bali Resort & Villas, position room attendant
& supervisor
