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Calidad y Seguridad en Atención Médica

This document summarizes a book published in September 2016 titled "CALIDAD Y SEGURIDAD EN LA ATENCIÓN DEL PACIENTE" (Quality and Safety in Patient Care). The book has one author, María Guadalupe Moreno Monsiváis from the Autonomous University of Nuevo León, who has published 47 publications and been cited 69 times. The author is also working on related projects on organizational learning and maternal satisfaction with care provided to hospitalized children.

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0% found this document useful (0 votes)
101 views25 pages

Calidad y Seguridad en Atención Médica

This document summarizes a book published in September 2016 titled "CALIDAD Y SEGURIDAD EN LA ATENCIÓN DEL PACIENTE" (Quality and Safety in Patient Care). The book has one author, María Guadalupe Moreno Monsiváis from the Autonomous University of Nuevo León, who has published 47 publications and been cited 69 times. The author is also working on related projects on organizational learning and maternal satisfaction with care provided to hospitalized children.

Uploaded by

NATHLAI
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

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CALIDAD Y SEGURIDAD EN LA ATENCIÓN DEL PACIENTE

Book · September 2016

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1 author:

María Guadalupe Moreno Monsiváis


Autonomous University of Nuevo León
47 PUBLICATIONS   69 CITATIONS   

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Some of the authors of this publication are also working on these related projects:

Determinantes del Aprendizaje Organizacional View project

Article Maternal Satisfaction with Care Provided to Hospitalized Children View project

All content following this page was uploaded by María Guadalupe Moreno Monsiváis on 06 April 2017.

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Moreno Monsiváis' research suggests that a positive organizational culture in hospitals, which emphasizes empathy, communication, and patient-centered care, significantly enhances maternal satisfaction. Mothers tend to report higher satisfaction levels when healthcare providers create a supportive environment and address their specific needs effectively. The culture should encourage feedback and continuous improvement, inherently linking it to quality care .

Leadership styles such as transformational and transactional leadership have distinct impacts on quality and safety initiatives. Transformational leaders inspire and motivate staff towards achieving shared goals, fostering a culture of improvement and responsiveness to safety issues. Transactional leaders, focusing on clear structure and rewards, can ensure adherence to protocols. Effective implementation often requires a blend of these styles to address complex issues in healthcare .

Implementing patient-centered care poses challenges such as resource allocation, training, and resistance to change among staff. Healthcare organizations must adapt their workflows and invest in training to ensure staff can engage patients actively in their care plans. Additionally, there's a need to align organizational goals with patient needs, which can be hindered by existing cultural and structural barriers. Moreno Monsiváis emphasizes the importance of leadership commitment to overcome these challenges .

Continuous improvement models like Plan-Do-Study-Act (PDSA) cycles and Lean methodologies focus on iterative processes to identify inefficiencies and reduce errors, thereby enhancing patient safety and care quality. These models promote regular assessment and adjustment of practices, fostering a proactive safety culture. Moreno Monsiváis highlights their role in integrating evidence-based practices into routine processes to elevate care standards .

Patient satisfaction is closely related to both the quality and safety of care in healthcare settings. High-quality care, which includes effective, safe, and patient-centered services, typically leads to higher patient satisfaction. Conversely, errors or lapses in safety can diminish trust and satisfaction. Moreno Monsiváis underscores that patient satisfaction is a crucial indicator of healthcare quality and safety .

Effective communication plays a crucial role in improving maternal satisfaction by ensuring mothers feel informed and involved in their care. Open communication reduces anxiety, aligns expectations, and builds trust between patients and providers. Moreno Monsiváis stresses that consistent, empathetic communication is key to achieving higher levels of maternal satisfaction in hospital settings .

Key determinants of organizational learning include factors like leadership style, communication processes, and organizational culture. These elements influence the capacity of an organization to adapt, integrate knowledge, and innovate. Moreno Monsiváis highlights the importance of an environment that supports continuous learning and knowledge sharing .

Integrating feedback systems in healthcare can significantly enhance patient safety by providing real-time data on patient experiences and clinical outcomes. Feedback allows for the identification of shortcomings and prompt corrective actions. Moreno Monsiváis indicates that a responsive system where staff and patients can report issues freely without fear of retribution leads to continuous improvements in safety protocols .

Healthcare technology impacts patient safety and quality of care by enabling accurate diagnostics, streamlined workflows, and effective communication. However, technology also presents challenges such as cybersecurity risks, usability issues, and potential over-reliance, which can affect safety. Moreno Monsiváis argues that while technology can enhance care quality significantly, it's crucial to implement it thoughtfully with safeguards and training to mitigate these risks .

Organizational resilience in healthcare refers to the ability of institutions to adapt to changes and recover from challenges while maintaining operations and quality of care. It incorporates flexibility, robust planning, and a learning-oriented culture to respond effectively to unforeseen events. Moreno Monsiváis applies this concept to stress the importance of fostering environments that can withstand pressures without compromising patient safety and care quality .

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