Océ User manual

Océ CS4300 scanner series

User Manual Océ CS4300 scanner series
o
Océ-Technologies B.V.

© 2008, Océ-Technologies B.V. Venlo, The Netherlands.

All rights reserved. No part of this work may be reproduced, copied, adapted, or transmitted
in any form or by any means without written permission from Océ.

Océ-Technologies B.V. makes no representation or warranties with respect to the contents

hereof and specifically disclaims any implied warranties of merchantability or fitness for
any particular purpose.
Further, Océ-Technologies B.V. reserves the right to revise this publication and to make
changes from time to time in the content hereof without obligation to notify any person
of such revision or changes.

Edition: Edition 1
 Trademarks

Trademarks

Océ, Océ CS4300 scanner series ® are registered trademarks of Océ-Technologies B.V.
Adobe®, Acrobat®, Reader® and Distiller® are registered trademarks of Adobe® Systems
Incorporated.
PostScript® 3™ is a registered trademark of Adobe® Systems Incorporated.
Microsoft®, Windows® , Windows XP®, Windows Server 2003®, Windows Vista®(32)
are either registered trademarks or trademarks of Microsoft® Corporation in the United
States and / or other countries.

Products in this publication are referred to by their general trade names. In most, if not
all cases, these designations are claimed as trademarks or registered trademarks of their
respective companies.

3
Notes for the reader

Notes for the reader

Introduction
This manual helps you to use the Océ CS4300 scanner series. The manual contains a
description of the product and guidelines to use and operate the Océ CS4300 scanner
series. There are also tips to increase your knowledge of the product and to help you
manage the workflow.

Definition
Attention Getters

Parts of this user manual require your special attention. These parts provide important,
additional information or are about the prevention of damage to your properties.

Note, Attention and Caution

The words Note, Attention and Caution indicate important parts.
The attention getters with the corresponding icons#
Word Icon Indicates
Note Additional information about the correct operation of
the product or a tip.

Attention Information to prevent damage, for example to the

product, an original or a file.

Caution Information to prevent personal injury. Caution is

found only in manuals that describe physical products.
The Caution indication has several icons that warn
against various hazards. The icons are shown in the
table part below.

4
 Contents

Contents

Chapter 1
About this Manual......................................................................................................9
About this Manual............................................................................................10
Chapter 2
Installation.................................................................................................................11
Installation........................................................................................................12
Chapter 3
The Operator's Panel................................................................................................21
The operator's panel........................................................................................22
Overview of the Operators Panel and LED indicators...................................23
Power Control, Buttons and LED patterns.....................................................24
Media Control – Buttons and LED Patterns....................................................29
Chapter 4
Turning Power ON/OFF - Wake/Sleep Mode.........................................................33
Main Power ON/OFF........................................................................................34
The scanner’s Self Test Procedure.................................................................35
Scanner ready to scan.....................................................................................37
Wake and Sleep modes...................................................................................38
Automatic Power ON/OFF...............................................................................39
Automatic Power ON/OFF.........................................................................39
Timer Function - Scheduling ON/OFF Times...........................................40
Automatic Shut Down after Idle Time......................................................42
Chapter 5
Loading Originals into the Scanner........................................................................45
Loading originals.............................................................................................46
Automatic loading............................................................................................47
Manual loading.................................................................................................48
Unloading the original after scan...................................................................49
Fast-loading......................................................................................................50
Soft-handling....................................................................................................51
Setting the input size.......................................................................................52
Chapter 6
Scanning....................................................................................................................53
Software applications for scanning................................................................54
Running applications from the scanner panel...............................................55
Batch scanning.................................................................................................56

5
 Contents

Chapter 7
Scanning Thick Media..............................................................................................57
Scanning Thick Media.....................................................................................58
Automatic Thick Media Adjustment...............................................................59
When Scanning in Thick Media Positions......................................................61
Chapter 8
Maintenance..............................................................................................................63
About scanner maintenance...........................................................................64
Cleaning the Scan Area...................................................................................65
Camera Alignment and Calibration................................................................69
Replacing Scanner Parts..................................................................................72
Replacing scanner parts............................................................................72
Replacing the glass-plate...........................................................................73
Replacing the White-background platen..................................................77
Replacing the Scanner Lamp-Unit............................................................81
Replacing the Dust-Filters..........................................................................84
Downloading new firmware............................................................................86
Chapter 9
Océ Scanner Agent...................................................................................................89
Introduction......................................................................................................90
Installation of Océ Scanner Agent..................................................................91
Interface of Océ Scanner Agent......................................................................92
Chapter 10
Océ Scanner Maintenance.....................................................................................101
Installation of the software............................................................................102
Océ Scanner Maintenance program.............................................................103
Chapter 11
Trouble Shooting ...................................................................................................107
Trouble Shooting General.............................................................................108
Problems Related to Scanner Installation....................................................109
Problems Related to Operation of the scanner...........................................112
Problems Related to Scanning Results........................................................117
Problems Related to Océ Copy Easy............................................................119
Technical Assistance......................................................................................120
Chapter 12
Appendix A: Important safety Instructions..........................................................121
Important safety instructions........................................................................122
Chapter 13
Appendix B: Regulations........................................................................................125
Regulations.....................................................................................................126
Chapter 14

6
 Contents

Appendix.................................................................................................................129
Reader's comment sheet ..............................................................................130
Addresses of local Océ organisations .........................................................132

7
Contents

8
Chapter 1
About this Manual

o
About this Manual

About this Manual

Introduction
This manual explains how to operate and maintain your Océ CS4300 scanner series
scanner.
The manual assumes basic knowledge of your computer and operating system and does
not repeat material from their documentation.

This user's guide covers the following models:

■ Océ CS4336 scanner

■ Océ CS4336S scanner
■ Océ CS4342S scanner
■ Océ CS4354 scanner

Note:
The above model is ENERGY STAR® compliant.

Note:
Be sure to use the CD-ROM that came with your scanner or a newer version. Out-of-
date versions of Océ Scanner Agent software may not detect your scanner model.

Note:
Windows Compatibility - Your scanner and drivers are tested and developed to support
the most current active Microsoft Windows version OS systems. Drivers and interface
support in regard to specific Windows versions will follow the Microsoft Support Life
cycle Policy. The compatibility specifications can therefore change accordingly.
The most current OS compatibility specifications and drivers will be available on Océ's
website. See www.oce.com

10 Chapter 1 - About this Manual

Chapter 2
Installation

o
Installation

Installation

Introduction
Follow the steps below for a quick and easy installation of your scanner and scanner
drivers

Attention:
Do not connect the scanner to the power or the PC.

Attention:
You must install your scanner's drivers and tools before you connect the scanner or install
any scanner software applications.

Caution:
The scanner is equipped with a three-wire (pin) grounding type plug. If you cannot insert
the

Action Remarks
1 Set up the scan station.
Your scanner should be placed Note:
either on the specially designed : DO NOT YET CONNECT
stand-alone floor stand or on a THE SCANNER TO POWER
sturdy table. Make sure there is OR PC.
enough space behind the scanner
to allow the media to run out.

12 Chapter 2 - Installation
 Installation

Action Remarks
2 Install drivers and tools on
your PC.
1.Insert the CD-ROM into your
PC. Normally the setup program
interface will start automatically.
If it does not, locate the set-
up.exe file on the CD and start
it manually.
2. Follow the installation wizard
to install the software.
3. Remove the CD-ROM when
installation is complete.

Note:
: You must install your
scanner's drivers and
tools before you connect
the scanner or install any
scanner software applica-
tions.

3 Shut down the PC.

Your PC must be powered off
before connection with the
scanner.

4 Disconnect the power plug.

Note:
This step is to ensure
your own personal safety
and to help protect your
device from potential
damage.

Chapter 2 - Installation 13
Installation

Action Remarks
5 Clean the scanner feeding bed.
This is the flat surface in front
of the insertion slot. Wipe thor-
oughly so dirt and dust are not
dragged into the scan area with
the original.

14 Chapter 2 - Installation
 Installation

Action Remarks
6 Wipe the glass plate
1. Open the scan area lid - Push
down on the two lock buttons
found near the insertion slot on
each side of the lid.
2. Disengage the scanning area
lid locking mechanism.

3. Place your thumbs in the inser-

tion slot and flip the scanning
area lid back to its open position.
4. The glass plate is now exposed
for cleaning.

5. Wipe the glass plate with a dry

cloth to remove any dust.
6. Close the scanner lid. Make
sure the locks reengage (click).

Chapter 2 - Installation 15
Installation

Action Remarks
7 Connect interface cable to the
scanner
The cable connector panel is be-
hind the cover at scanner’s right
side. You have to remove the
cover to connect the cable. Insert
your thumb in the slot at the top
of the cable connector panel
cover. Push down to snap the lid
open. .
Remove the cover with both
hands
Feed the interface cable’s B-con-
nector (square shaped) end
through the opening in the back
of the scanner until it emerges
in front of the cable-connector-
panel. Thenconnect the B-con-
nector to the USB connection
socket on your scanner
Connect the cable and close the
cable connector panel cover

Note:
The cover must always
be closed before you
turn the scanner ON.

Note:
Your scanner product
has been tested to com-
ply with the EMC Stan-
dards EN55022 and
FCC, Part 15. To main-
tain compliance, only
use the interface cables
supplied with the scan-
ner.

16 Chapter 2 - Installation
 Installation

Action Remarks
8 Connect the other end of the
interface cable to the PC
USB connection: Connect the
A-connector end (flat end) to a
USB port on your computer.

9 Connect the power cable to the

scanner
Connect the scanner power cable
to the scanner‘s main power
connection socket. The main
power connection socket is at the
scanner’s backside..

Chapter 2 - Installation 17
Installation

Action Remarks
10 Connect power to the wall
outlet
Connect the other end of the
scanner power cable to the power
outlet.

Note:
The scanner is equipped
with a three-wire (pin)
grounding type plug. If
you cannot insert the
plug into your outlet,
contact your electrician
to replace the plug or
outlet to ensure a
grounded power connec-
tion. Do not try to de-
feat or ignore the pur-
pose of the grounding-
type plug.

11 Switch on the scanner.

Switch on the main power
switch at the back of the scanner.

18 Chapter 2 - Installation
 Installation

Action Remarks
12 Switch on your PC and start
Windows.
Windows will detect the new
hardware (scanner) during start-
up and the drivers you installed
in step 2. will be recognized.
Follow Windows' hardware in-
stallation instructions should any
appear on your screen.

13 Verify correct scanner installa-

tion:
1. Locate the scanner icon on the
Windows System Tray.
2. Left -double-click on the pro-
gram icon.
3. Your scanner is installed and
detected if your scanner's name
appears at the top of the tab dia-
log.
4. If the scanner was not in-
stalled correctly, a message will
inform you that your scanner
could not be detected.
If this is the case turn off power
to all connected devices and re-
peat the installation steps.

Chapter 2 - Installation 19
Installation

Action Remarks
14 Calibrate - Run scanner main-
tenance program
This step will ensure that your
cameras are aligned.
1. Right click on the scanner
icon .
2. Select Launch Océ Scanner
Maintenance.
3. Follow the instructions on
your screen.
See ‘Camera Alignment and Cali-
bration’ on page 69

Note:
The best quality of a
calibration is generated
after 1 hour warming-up
of the scanner lamp.

20 Chapter 2 - Installation
Chapter 3
The Operator's Panel

o
The operator's panel

The operator's panel

The operator's panel consists of buttons and LED indicators.

There are buttons for power ON/OFF, paper feeding, and triggering applications (one
touch).
The LED indicators function is to display scanner status in relation to its basic operations
such as self-testing and media readiness.

Operation of the buttons and interpretation of the LED indicator light patterns are de-
scribed in the next user guide sections:
■ Power ON/OFF,

■ Loading the scanner,

■ Scanning thick media.

22 Chapter 3 - The Operator's Panel

 Overview of the Operators Panel and LED indicators

Overview of the Operators Panel and LED indicators

Introduction
The panel consists of operation buttons and LED indicators.
There are buttons for power ON/OFF, paper feeding, and triggering applications (one-
touch).
The LED indicator’s function is to display scanner status in relation to its basic operations
such as self-testing and media readiness.
Operation of the buttons and interpretation of the LED indicator light patterns are de-
scribed in this section.

Illustration

Step Description
1 Power Key
2 Power LED
3 Diagnostics LED
4 Wait LED
5 Email application
6 Scan Application
7 Copy Application
8 Paper Forward / Reverse keys
9 ATAC key
10 Paper Ready LED

Chapter 3 - The Operator's Panel 23

Power Control, Buttons and LED patterns

Power Control, Buttons and LED patterns

Introduction
The following table describes the panel’s LED light patterns and what they mean. The
illustrations marked “startup – phase 1 (2,3,4)” show how the Operator’s panel will look
(LED lighting patterns) starting from when you turn the Main power switch ON, through
the self-test procedures and until the scanner is ready to scan.

Note:
For simplicity, the illustrations below display a Standard Panel i.e., without an ATAC
key. The LED behavior of the Power LED, Diagnostics LED and Wait LED, are iden-
tical for Standard and ATAC operator’s panels.

Overview
#

How it looks on the scanner What it means

Turn the scanner power ON – First Time – Main
Power ON At back of the scanner, plug in the
power cable and flip the main power switch to
ON. The scanner starts the selftest procedure
which starts with the Init Sequence
Init Sequence (startup phase 1)
When you turn main power On, the scanner runs
it initialization sequence. ALL the LEDs are
lighted as shown in the illustration on the left. At
this point, panel input is disabled and you cannot
begin scanning.

Note:
When you power up through Wake-up,
(by pressing the power key), this initializa-
tion sequence is skipped and the scanner
goes directly to Self-Adjustment (startup-
phase 3).

Power LED Green (startup – phase 2)

Towards the end of Init Sequence, the Power LED
will change to green while the other LEDs remain
unchanged (lighted). From here the scanner moves
on to Self Adjustment (startup phase 3).

24 Chapter 3 - The Operator's Panel

 Power Control, Buttons and LED patterns

How it looks on the scanner What it means

Self-Adjustment (startup –phase 3)
On completion of the Init Sequence, the power
LED (green) and the Wait LED (yellow) remain
lighted while the others LEDs turn off. This indi-
cates that the scanner is running its Self-Adjust-
ment of light profiles, stitching and black/white
points.

Note:
To maintain optimal conditions, the
scanner runs new Self-adjustment proce-
dures periodically during the day (without
lighting the wait LED). If the Wait indica-
tor blinks, the scanner needs to run Self-
Adjustment but cannot

Scanner Ready (startup – phase 4)

When the Wait LED turns off, and only the
Power LED is ON and lights green, self-adjust-
ment is completed and the scanner is ready to scan.

Chapter 3 - The Operator's Panel 25

Power Control, Buttons and LED patterns

How it looks on the scanner What it means

Wake-up / Sleep - Turn power ON/OFF with
power key – normal use (with main power switch
always ON)
With the outlet switch always ON, use the Power
key to control scanner power. Hold down on the
Power key to toggle power into Wakeup and Sleep
modes. The Power LED lights green when the
scanner is ON (Wake-up) and red when power is
OFF (Sleep). When you turn the scanner ON in
this manner, it skips the init sequence and starts
with Self-Adjustment as described above for startup
phase 3.
When in the power Wake-up/Sleep mode: The
scanner can be manually powered up and down
(wake and sleep) by pressing and holding down
the power button or inserting a document for
scanning.
See Power, Wake/sleep and Adjustment.
The scanner can automatically be powered up and
down (wake-up/sleep) by Océ Scanner Agent timer
or idle time setting.
See Automatic Power functions
Green Power LED blinking
The green power LED will blink just before the
scanner automatically powers off because its de-
fined automatic Sleep time (in WIDEsystem) has
been reached in the timer. If you are still using the
scanner and want to cancel the timer controlled
Sleep mode, press the power key until the LED
stops blinking. You can at any time disable or
change timer settings in Océ Scanner Agent (see
Océ Scanner Agent on-line help for details).

26 Chapter 3 - The Operator's Panel

 Power Control, Buttons and LED patterns

How it looks on the scanner What it means

Wait LED blinking - Self-Adjustment required
but not possible
If the Wait LED blinks (and the Diagnostics LED
is off) the scanner needs to run Self-Adjustment
but cannot. Self- Adjustment is necessary for
maintaining optimal and stabile internal condi-
tions. To solve this, any original in the scanner
should be removed, and the pressure-platen should
be set to the Normal position (i.e., not a thick
media setting). A scan may be issued, but the
quality will be compromised. When Self- Adjust-
ment is again possible, the Wait LED stops blink-
ing, but continues to be on until Self-Adjustment
is completed. The scanner should be left alone
while Self-adjustment is running.
During Calibration – Wait LED lights
This is normal. The Wait LED is on during Cali-
bration to indicate that the original should not be
removed or moved during the Calibration proce-
dure. All panel input is prevented during basic
calibration.
Diagnostics LED blinking – Error detected during
Self-Test
The Diagnostics LED shows the scanner’s Self-
Test result status. An unlit Diagnostics LED means
that the scanner’s Self-Test procedures encountered
no errors. If the Diagnostics LED blinks, an error
was discovered during Self-Test.
Open Océ Scanner Agent (double-click the scanner
icon on your system tray) and select the Status tab
to view additional information about the error.

Chapter 3 - The Operator's Panel 27

Power Control, Buttons and LED patterns

How it looks on the scanner What it means

Both Diagnostic LED and Wait LED blinking –
Maintenance needed
Simultaneous blinking by both the Diagnostic
LED and the Wait LED may mean that the scan-
ning area needs cleaning and the cameras calibrat-
ed. See the section on "Maintenance" for instruc-
tions. If the Diagnostic and the Wait LEDs con-
tinue to blink after scanner maintenance, there
may be camera position errors that requires Océ
service.

28 Chapter 3 - The Operator's Panel

 Media Control – Buttons and LED Patterns

Media Control – Buttons and LED Patterns

Introduction
Your panel contains LEDs and buttons for controlling the media you insert for scanning.
The following basic functionality applies on all models:

1. The Paper Ready LED lights up when the media is inserted into the original’s insertion
slot and correctly positioned for feeding on a straight path. It lights green for normal
documents and yellow for thick media scanning.

Note:
See also this guide’s sections on loading originals and Scanning Thick Media

2. The media can then be moved into the start-scan position by pressing the Paper Forward
Key or through automatic loading.
3. The Paper Ready LED will blink during scanning.
4. The media can be moved back for ejection by pressing the Paper Reverse key.

Overview
#

How it looks on the scanner Description

Paper Forward and Paper Reverse Keys
The Paper Forward Key moves the drawing into
the start-scan position for manual loading (see
section on Loading). If Auto-Load is set, loading
will occur automatically (without pressing the key)
when the original enters the insertion slot. Pressing
the Paper Forward Key during scanning will stop
the scanning process and feed the original through
the scanner while the key is held down. The Paper
Reverse Key stops the current scanning process
and reverses the original. The original will be fed
backwards through the scanner while the key is
held down. When the scanner is in Automatic
Thickness Adjustment Control (ATAC) mode the
paper forward and paper reverse keys become
“pressure-platen up” and “pressure-platen Down”
keys (see below).

Chapter 3 - The Operator's Panel 29

Media Control – Buttons and LED Patterns

How it looks on the scanner Description

Paper Ready LED Green - Ready for Normal me-
dia
The Paper Ready LED lights green when normal
thin media is positioned correctly in the insertion
slot and stays green when the media is moved to
the start-scan position. From there, scanning can
be controlled from the computer.

Paper Ready LED blinks Yellow – Scanner in

ATAC mode
When you press the ATAC key, you set the scan-
ner in ATAC mode. The Paper Ready Key blinks
yellow to indicate ATAC mode. The Paper For-
ward and Paper Reverse keys become “Pressure-
platen Up” and “Pressure-platen Down” keys.

Paper Ready LED Yellow - Ready for Thick media

The Paper Ready LED lights yellow when the
scanner is ready to scan thick media. The pressure-
platen has been lowered and the media is posi-
tioned correctly in the scanner. The scanner goes
automatically out of ATAC mode. The Paper
Forward and Paper Reverse keys resume their
normal functionality so you can move the thick
original forwards and backwards in the scanner.
Scanning can be controlled from the computer.
Paper Ready LED blinks – (green or yellow) –
Media is being scanned
The Paper Ready LED blinks during scanning.
On completion of the scan, the Paper Ready LED
will stop blinking. Scanning can then be repeated
from the computer or terminated by ejecting the
media from the scanner. The above behavior ap-
plies for both thin media scanning (green blinking)
and thick media scanning (yellow blinking).

30 Chapter 3 - The Operator's Panel

 Media Control – Buttons and LED Patterns

How it looks on the scanner Description

Paper Ready LED Red – No Thick media detected
The paper ready indicator will light red if the
pressure-platen is in a thick media setting (a raised
pressure-platen) but no media is detected in the
scanner.

Chapter 3 - The Operator's Panel 31

Media Control – Buttons and LED Patterns

32 Chapter 3 - The Operator's Panel

Chapter 4
Turning Power ON/OFF -
Wake/Sleep Mode

o
Main Power ON/OFF

Main Power ON/OFF

The main power switch is at the back of the scanner.

■ Press the upper half of the switch (marked “I”) to turn the main power to ON.
■ Press the lower half of the switch (marked “0”) to turn the main power to OFF.

34 Chapter 4 - Turning Power ON/OFF - Wake/Sleep Mode

 The scanner’s Self Test Procedure

The scanner’s Self Test Procedure

Introduction
When you connect the scanner to the power outlet and turn on the outlet switch at the
back of the scanner, it starts up with a self-test procedure.
The scanner’s self-test procedure consists of two main steps:

1. Init (Initialization) Sequence

The scanner loads and tests internal parameters.
Only initiated when you turn the main power ON.
The panel’s LEDs will be lit as shown in the next illustration:

Chapter 4 - Turning Power ON/OFF - Wake/Sleep Mode 35

The scanner’s Self Test Procedure

2. Self-Adjustment
Adjustment of light profiles, stitching and black/white points.
Starts after the Init Sequence when the scanner’s main power switch is turned ON or
right away when the scanner goes from sleep to wake mode.
The panel’s LEDs will be lit as shown below:

36 Chapter 4 - Turning Power ON/OFF - Wake/Sleep Mode

 Scanner ready to scan

Scanner ready to scan

You will know that the self-test procedures have completed and the scanner is Ready
when the Power LED is lighted green and the other LEDs are off as shown below:

Chapter 4 - Turning Power ON/OFF - Wake/Sleep Mode 37

Wake and Sleep modes

Wake and Sleep modes

Introduction
With the main power switch ON, scanner power can be set in Sleep mode and Wake
mode. Sleep mode is the energy saving mode.
The scanner cannot scan when in the Sleep mode.
Wake mode is the full power ON mode for scanner operation.

The scanner will go from Wake mode into Sleep mode:

■ Automatically: after a set idle time (see Automatic Power functions).

■ Automatically: with the Timer (see Automatic Power functions).

■ Manually: when you hold the power button down for 3 seconds.

The scanner will go into wake mode:

■ Automatically: with the Timer (see Automatic Power functions).

■ When you feed a document into the scanner.

■ When you press any button on the panel.

Advantages with using Wake-up and Sleep modes:

Ready faster:
You turn the scanner OFF and ON (sleep/wake-up) by pressing the power key on the
panel. The scanner skips its init sequence and is ready to scan sooner than with Main
Power OFF to ON.
Convenience:
When OFF (LED is red) the scanner can be powered up (Wake-up) easily by pressing
the power key or just by inserting paper into the scanner, thereby indicating you wish to
scan.
Timer function:
Scanner power with Wake-up and Sleep, can be setup and controlled through the Océ
Scanner Agent software timer week schedule feature or through an idle time setting.
Save energy:
Sleep mode runs at low power values.

38 Chapter 4 - Turning Power ON/OFF - Wake/Sleep Mode

 Automatic Power ON/OFF

Automatic Power ON/OFF

Automatic Power ON/OFF

Introduction
Automatic power management lets you schedule your scanner’s up-time optimally and
helps save energy.

You can set the scanner for automatic power OFF (Sleep) and power ON (Wake-up).
Automatic power management functionality is set and controlled through your Océ
Scanner Agent software.

There are two automatic power functions:

■ Timer function

■ Enter Sleep mode automatically (after idle time) option.

Note:
In order to use automatic power management functionality: the scanner Main Power
switch at the scanner’s back must be turned ON.

The power LED on the operator’s panel will light red when the scanner is in Sleep Mode
(powered OFF) and green when in Wake Mode (powered ON).

Chapter 4 - Turning Power ON/OFF - Wake/Sleep Mode 39

Timer Function - Scheduling ON/OFF Times

Timer Function - Scheduling ON/OFF Times

Introduction
You can program your whole weekly schedule into the scanner so it powers ON and OFF
(wake – sleep) on its own. You enter your schedule’s wakeup and sleep times in Océ
Scanner Agent Timer tab as shown in the example below. .

To set the Timer:

1. Open Océ Scanner Agent. Double-left-click the scanner icon in the system tray.

2. Select the Timer Tab.

3. Click the checkmark fields for each day you want automatic wake-up and sleep actions.

40 Chapter 4 - Turning Power ON/OFF - Wake/Sleep Mode

 Timer Function - Scheduling ON/OFF Times

4. Under the Wake-up column - Click on the hour digits in the day’s edit field to highlight
them. Use the arrow box to increase or decrease the hour value or use your keyboard to
write the value in the field.
5. Move to the Wake-up column’s minute digits for the same day - Click on the minute
digits in the day’s edit field to highlight them. Use the arrow box to increase or decrease
the hour value or use your keyboard to write the value in the field.
6. Repeat this process in the Sleep column for the same week-day.
7. Make settings for the other week-days in the same manner or….
8. You can use the Link Monday to Friday option to make your settings for Monday apply
for the whole work-day-week.

Note:
The Idle time before sleep time setting will still apply and may conflict with your Timer
settings. Change or disable the Idle time before sleep time setting if it does.

9. When you have filled out the dialog, press Apply to download your settings into the
scanner’s memory.
When the Timer is active:
Your scanner will store and remember your settings so you have them after you turn off
your PC and shutdown Océ Scanner Agent program. When you restart Océ Scanner
Agent, the Timer tab will display the values currently stored in the scanner.
If the scanner is being used, it will delay entry into Sleep mode. The power LED on the
panel will blink just before entry into a scheduled sleep mode. You can cancel entry into
Sleep mode by pressing the power button.

Chapter 4 - Turning Power ON/OFF - Wake/Sleep Mode 41

Automatic Shut Down after Idle Time

Automatic Shut Down after Idle Time

Introduction
On delivery, the scanner is set for automatic entry into sleep mode after a preset default
idle time, i.e. the length of time the scanner is not active.
You can prolong or shorten the idle time value to match your normal workflow.

To change/set the sleep mode options:

1. Open Océ Scanner Agent. Double-left-click the scanner icon in the system tray.

2. Select the Timer Tab.

3. Select or deselect the Enter Sleep mode automatically option.
4. If you do not select the Enter Sleep mode automatically option, you will need to use the
manual method for entering sleep mode by holding the power button down for 3 seconds.
5. If you do select Enter Sleep mode automatically option, proceed to the next step to set
the Idle time value.
6. Set the value Idle time before entering sleep. This is the number of minutes the scanner
can stand idle before entering the sleep mode on its own.

42 Chapter 4 - Turning Power ON/OFF - Wake/Sleep Mode

 Automatic Shut Down after Idle Time

7. Press Apply to download your settings into the scanner’s memory.

Note:
With the scanner main power ON, the scanner can be also be brought into Wake-up and
Sleep modes manually even while the Enter sleep mode automatically option is selected.
■ Wake - by pressing any button on the panel or inserting a document for scanning.

■ Sleep – by pressing and holding down the power button for 3 seconds.

You can choose to disable automatic entry into Sleep mode entirely if you want only
manual activation of the sleep mode or, you can leave it enabled and retain both manual
and automatic functions.

Chapter 4 - Turning Power ON/OFF - Wake/Sleep Mode 43

Automatic Shut Down after Idle Time

44 Chapter 4 - Turning Power ON/OFF - Wake/Sleep Mode

Chapter 5
Loading Originals into the
Scanner

o
Loading originals

Loading originals

Introduction
Load your document with the image side facing downwards.
Align the center of the document with the center arrow marking on the scanner bed.
Use the standard size markings to help align the document for a straight scan path.
You can use automatic loading or manual loading. These 2 loading options are selected
in the scan/copy application dialogs on your PC.
Read the instructions about Automatic and Manual loading in the next sections.

Note:
The availability of the automatic and manual loading options will depend on your soft-
ware and its level of compatibility with the scanner model.

Note:
See also this manual section on Scanning Thick Media for instructions on loading thick
media originals.

46 Chapter 5 - Loading Originals into the Scanner

 Automatic loading

Automatic loading

Introduction
With automatic loading, the scanner takes the original as soon as you insert it in the paper
slot. Automatic loading is reliable for most jobs and especially useful for batch scanning
jobs.

Automatic loading
1. Make sure the Paper handling option “Auto load” is set in your scanning application.
2. Align the center of the document with the center arrow marking on the scanner bed.
3. Push the original into the insertion slot until you feel it contact the rollers and the Paper
Ready LED lights green (yellow for thick media).
4. The scanner will grab the original automatically and move it into startscan position.
5. A delay factor can be set in the scanning application. The delay will give you time to
control straight positioning of the document in cases where the scanner is grabbing the
original too fast.

Chapter 5 - Loading Originals into the Scanner 47

Manual loading

Manual loading

Manual loading
1. Make sure the Paper handling option “Manual” is set in your scanning application.
2. Align the center of the document with the center arrow marking on the scanner bed.
3. Push the original into the insertion slot until you feel it contact the rollers and the Paper
Ready LED lights green (yellow for thick media).
4. While holding the original in place with one hand, use the other hand to press and hold
down the Paper Forward button on the scanner.

5. The original moves into the start-scan position

48 Chapter 5 - Loading Originals into the Scanner

 Unloading the original after scan

Unloading the original after scan

Unloading the original after scan

1. Press the Paper Reverse button to eject the original back to the scanner feeding bed.

2. Press the Paper Forward button if you wish to eject the original out the back of the
scanner.

Chapter 5 - Loading Originals into the Scanner 49

Fast-loading

Fast-loading

Introduction
What is Fast-loading? – With normal (default) loading, i.e. without the Fast-load option
selected, the original is pulled all the way into the drive system, past both roller axles, and
then reversed to start-scan position in order to ensure precise detection of the original’s
placement in the scanner. With the Fast-load option selected, the original is pulled only
under the first roller axle and scanning will start from there. The Fast-load option is
convenient for batch scanning of originals with robust edges that feed easily. Normally,
with batch scanning, you would use the Fast-load option in conjunction with automatic
loading however you can also use manual loading to feed the original into start-scan po-
sition.

Note:
The availability of the fast loading option will depend on your scan/copy software and
its level of compatibility with the scanner model.

Fast-loading
Fast-loading is a time-saving loading option designed for batch scanning. The fast-loading
option can be selected in the scanning application.

50 Chapter 5 - Loading Originals into the Scanner

 Soft-handling

Soft-handling

Soft-handling
The Soft-handling option is selected in your scan application. Soft-handling means that
feeding and scanning are slowed down. You can use the option with both Manual and
Automatic loading.

Note:
The availability of the soft handling load option depends on your scan/copy software and
its level of compatibility with the scanner model.
Use Soft-handling with

1. Old, curled or creased originals that trigger a paper jam. See Trouble Shooting – Paper
Jam error for correcting a paper jam error.
2. Fragile originals you want passed delicately through the drive system.

Chapter 5 - Loading Originals into the Scanner 51

Setting the input size

Setting the input size

The Input size defines the scan area. You enter the input size in your application’s input
size dialogs.

Note:
The availability of the Input size options described below will depend on your scan/copy
software and its level of compatibility with the scanner model.
3 ways to set find and set the input size:

1. Use automatic size detection

The scanner will detect the edges of the document and calculate the input size for you.
2. Set a standard size
Common standard sizes are marked on the scanner bed.
Use these markings to determine which standard size matches the original and then select
that size in the application’s input size dialog.
3. Set the size manually for irregular sizes.
To measure your document - use the scanner’s ruler just above the insertion slot. Enter
your width measurement in the width setting field in your application’s input size setup
dialog. You can measure and set a length value or choose automatic length detection.

52 Chapter 5 - Loading Originals into the Scanner

Chapter 6
Scanning

o
Software applications for scanning

Software applications for scanning

Introduction
Your scanner is controlled through scan, copy or imaging software installed on your PC.

Optimal full featured scanning functionality

is obtainable through scan and copy software specifically developed for compatibility with
your scanner model.
See the scanner manufacturer’s website for information on scanner software and compat-
ible third-party applications.
Simple scanning functionality
Many common imaging applications support TWAIN and WIA interfacing and will
thereby support simple scanning tasks through a limited range of settings and control
options.

54 Chapter 6 - Scanning
 Running applications from the scanner panel

Running applications from the scanner panel

Definition

Normally you would control the scanner from your PC through your scan software user
interface.
However, your scanner also supports one-touch buttons that enable you to trigger your
software from the scanner panel. When a button is pressed, a scan is initiated and the
result is loaded into the application triggered.
You configure your one-touch buttons through Océ Scanner Agent and your compatible
scanning software. Please refer to the on-line help in these applications for instructions.

Note:
See Appendix A – Overview of the Operator’s Panel - Application Control – One Touch
Scan for additional information.

Illustration

Chapter 6 - Scanning 55
Batch scanning

Batch scanning

Introduction
Batch scanning involves jobs where you want to feed and scan a whole set of originals
that require equal scan settings.

1. Set your scan settings (size, type, image adjustments..) for the batch. Your settings will
apply to ALL the documents in the batch.
2. Set the scan software into Batch Mode. This will tell the scanner to start scanning as soon
as the document is fed so you don’t need to trigger the scan.
3. Choose Automatic loading (optional) - for fast and effective loading. Read you scan
software’s on-line help pages for specific information on batch scanning with the applica-
tion.

Note:
The availability of Batch scanning options will depend on your scan/copy software and
its level of compatibility with the scanner model.

56 Chapter 6 - Scanning
Chapter 7
Scanning Thick Media

o
Scanning Thick Media

Scanning Thick Media

You may need to scan documents and drawings printed or pasted on thick media such
as cardboard, foamboards, gatorboards etc.
To do so, you will need to fit the insertion slot to the thickness of your original.
This is done by raising the pressure-platen to the exact correct height.

58 Chapter 7 - Scanning Thick Media

 Automatic Thick Media Adjustment

Automatic Thick Media Adjustment

Introduction

Scanners with Automatic Thickness Adjustment Control (ATAC) have an ATAC key
on the operator’s panel.
You use the key to raise and lower the pressure-platen. You can change the insertion slot
size (pressure-platen height) on your scanner from 2mm to 15 mm (up to 0.6”).
Originals up to 2mm thick should be scanned with the pressure all the way down (normal
position). Thicker originals will require you use the ATAC key to adjust for thick media.

To adjust the insertion slot for thick media with ATAC:

1. Press the ATAC key on your operator’s panel to set the scanner in ATAC mode.
2. The Paper Ready Indicator blinks yellow indicating the scanner is in ATAC mode but
not yet ready, i.e., the pressure-platen is not yet positioned for the thick original.
3. Press and hold the Paper Forward key (arrow up) key to raise the pressure-platen until
there is room to insert the thick original.
4. Insert the thick original evenly for a straight scan path.
5. Press and hold the Paper Reverse (arrow down) key to lower the pressure-platen until the
pressure-platen stops on its own.
6. The Paper Ready indicator will stop blinking and remain yellow when the pressure-platen
is positioned correctly and is ready for thick media scanning.

Chapter 7 - Scanning Thick Media 59

Automatic Thick Media Adjustment

7. The scanner will automatically leave the ATAC mode, which means that the Paper Forward
and Paper Reverse keys will return to their normal functionality for moving the original
forwards and backwards.

60 Chapter 7 - Scanning Thick Media

 When Scanning in Thick Media Positions

When Scanning in Thick Media Positions

Introduction
The scanner employs an automatic self-adjustment procedure (light profile, stitching etc.)
that can only activate itself when the scanner is in the Normal position.
With prolonged scanning in extended thickness settings, you should from time to time
return the scanner to its Normal position to allow it to self-adjust.
This will ensure refreshed self-adjustment and optimal performance of your scanner.
Make a habit of always setting the scanner in the Normal position when shutting down,
so it can auto-self-adjust the next time you turn it ON.

Before you begin

Remember to return to the Normal position so the scanner can run Auto-Self-Adjustment

Modifying Stitching Parameters

Thick stiff originals will rest on top of the scanner rollers and thus raise a small distance
over the glass-plate. This can lead to irregularities in relation to “stitching” of the image
at points between the cameras (overlapping pixels). In such cases, the stitching parameters
will need to be modified. You can modify stitching parameters through your scanning
application in the following way:

1. Insert your thick original in the scanner and scan the image using your scanning applica-
tion.
2. Check the result in the viewer for overlapping or missing pixels in the camera transition
areas.
3. Adjust the stitching values in the application’s scanner setup dialogs.
4. Repeat scanning and adjustment until the effect is minimized.

Chapter 7 - Scanning Thick Media 61

When Scanning in Thick Media Positions

62 Chapter 7 - Scanning Thick Media

Chapter 8
Maintenance

o
About scanner maintenance

About scanner maintenance

Introduction
Scanner maintenance will ensure optimal performance of your scanner.
There are three basic maintenance tasks:

■ Cleaning
Keep your scanner clean – the next section describes how to thoroughly clean the in-
ternal scan area. How often you need to clean the scanner will depend on how often
and the types of media you scan. If your work primarily involves scanning newspapers
and old blueprints you may need to clean more often than users who only scan
brochures and new drawings. Be sure to clean the scanner when results are not optimal.
Particles of dust in the scan area can often be the cause of streaks in the end result.
See ‘Cleaning the Scan Area’ on page 65
■ Calibration and camera alignment
Scanner Calibration is easy to perform and most of it is completely automatic. Scanner
calibration includes camera alignment and calibration of B&W and color parameters.
To run, you insert a Calibration Sheet, and start the Scanner Maintenance program.
Be sure to calibrate if your output is not optimal. Make sure the scanner is clean before
calibrating. See ‘Camera Alignment and Calibration’ on page 69
■ Replacing worn parts
This should be carried out when you get a warning on your screen or when a worn
part affects your results.
Replaceable parts are:
a. the glass plate. See ‘Replacing the glass-plate’ on page 73
b. the lamp. See ‘Replacing the Scanner Lamp-Unit’ on page 81
c. the white background platen. See ‘Replacing the White-background platen’ on page
77
d. the dust filters. See ‘Replacing the Dust-Filters’ on page 84
Request replaceable parts at mediaguide.oce.com.

64 Chapter 8 - Maintenance
 Cleaning the Scan Area

Cleaning the Scan Area

Introduction
You only need to open the lid to access the scan area when cleaning the scanner. Follow
the instructions below.

Caution:
Do not spray liquids directly onto the scanner glass-plate.

Caution:
Make sure the scanner power is OFF when using the dust cover.

Action Remarks
1 Turn scanner power off
Press the main power switch
(scanner back) to OFF and dis-
connect the power plug.

Chapter 8 - Maintenance 65
Cleaning the Scan Area

Action Remarks
2 Open the scanner’s lid
1. Open the scan area lid - Push
down on the two lock buttons
found near the insertion slot on
each side of the lid.
2. The scanning area lid locking
mechanism should now be disen-
gaged.
3. Place your thumbs in the inser-
tion slot and flip the scanning
area lid back to its open position.

3 Clean the glass-plate

The glass-plate is now exposed
for cleaning.
1. Clean the glass with a lint-free
cloth and a mild, streak-free,
glass cleaner. Apply the cleaner
to cloth and wipe the glass-plate.
2. Dry the glass completely using
a separate clean, dry lint-free
cloth like the one provided with
the maintenance kit.
Caution: Do not spray liquids
directly onto the scanner glass-
plate.

66 Chapter 8 - Maintenance
 Cleaning the Scan Area

Action Remarks
4 Clean the white-background
platen and upper rollers
The white-background-platen
(white metal area) is fixed in the
scanning area lid. The upper
rollers are aligned in 2 rows on
each side of the white-back-
ground-platen.
1. Hold/support the lid in its
open position for support as you
clean.
2. Use a lint-free cloth and a
mild, streak-free, glass cleaner.
Apply the cleaner to cloth and
wipe the white-background-
platen.
3. After wiping clean the whole
white background platen, wipe
all the upper rollers in both rows.
4. Dry the platen and rollers
completely using separate clean,
dry lint-free cloths.
Caution: Do not spray liquids
directly onto the scan area.
5 Clean the lower rollers
The lower rollers are the black
rubber rollers aligned in 2 rows
on each side of the glass-platen.
1. Use a lint-free cloth and a
mild, streak-free, glass cleaner.
Apply the cleaner to cloth and
wipe the lower rollers in both
rows. 2. Dry the lower rollers
completely using a separate
clean, dry lint-free cloth.
2. Dry the lower rollers complete-
ly using a separate clean, dry lint-
free cloth.
Caution: Do not spray liquids
directly onto the scan area.

Chapter 8 - Maintenance 67
Cleaning the Scan Area

Action Remarks
6 Close the scanning area lid.
1. Pull down and close the scan-
ning area lid when finished.
2. Press gently down on the cov-
er top to make sure the locks
reengage (click).
7 Clean the scanner feed area
surface
Clean also the scanner surface so
dirt and dust are not dragged in-
to the scan area with the original.

8 Cover when not in use

Cover the scanner with its plastic
dust cover when not in use.
Caution: Make sure the scanner
power is OFF when using the
dust cover.

68 Chapter 8 - Maintenance
 Camera Alignment and Calibration

Camera Alignment and Calibration

Introduction
Scanner calibration is very easy to perform with the Scanner Maintenance program you
installed with your drivers.
After manually cleaning the scan area, you just insert a calibration sheet, start the Scanner
Maintenance program and let the wizard take over.

Note:
Cleaning and calibration are tied together. Cleaning the scanner creates the need for
renewed calibration and correct calibration will always require a clean scan area.

Note:
The best quality of a calibration is generated after 1 hour warming-up of the scanner
lamp.

Action Remarks
1 Turn the scanner power ON
Make sure that the scanner has
been turned ON for at least 5
minutes prior to camera align-
ment and calibration. The short
warm-up time will ensure that
light conditions and camera
heights have stabilized

2 Launch the scanner mainte-

nance program
1. On your PC - Right click on
the scanner icon
2. Select Launch Scanner Main-
tenance to open the program’s
welcome dialog.

Chapter 8 - Maintenance 69
Camera Alignment and Calibration

Action Remarks
3 Follow the steps described by
the wizard
The scanner maintenance wizard
will guide you through the
alignment and calibration steps.
Click the Next button in the
welcome dialog to proceed.

4 Insert the calibration sheet

During the process, the wizard
will ask you to insert the Calibra-
tion Sheet that came with your
scanner. The sheet’s printed side
must be inserted face down.
Align the sheet’s midpoint arrow
with the scanner’s midpoint ar-
row and feed the sheet into the
scanner.
Click the wizard’s Next button
to continue.
5 The program aligns and cali-
brates the scanner
The program works in steps to
analyze and correct the align-
ment and stitching status of the
cameras, calibrate black and
white values and calibrate color.
The calibration sheet will be res-
canned a number of times as the
program processes data.
Let the program complete all
alignment and calibration steps.

70 Chapter 8 - Maintenance
 Camera Alignment and Calibration

Action Remarks
6 Finished
The wizard will tell you when
the process is finished.
1. Remove the Scanner Calibra-
tion Sheet from the scanner.
2. Return the Scanner Calibra-
tion Sheet to its protective cover
and then place it in the storage
folder. Store the folder in a dry
place and out of direct light.

Chapter 8 - Maintenance 71
Replacing scanner parts

Replacing Scanner Parts

Replacing scanner parts

Introduction
This section describes how to replace those scanner parts that are liable to wear down
over long-term use. Changing parts will renew your scanner and reestablish optimal results.
Océ Scanner Agent monitors scanner usage and will warn you when it is time for a re-
placement.

Note:
Regarding Océ Scanner Agent warning flag - glass plate and White background platen
replacement: After receiving a warning by Océ Scanner Agent and replacing the part,
be sure to reset the part replacement warning flag through the Océ Scanner Agent
“Status” tab.

Note:
Regarding RECALIBRATION - glass plate, White background platen, lamp unit re-
placement: Replacing these parts will change conditions in the scan area. Therefore, it
is recommended to recalibrate right after changing and cleaning these parts.

Caution:
Instruction: Before replacing any parts, be sure to turn the scanner power off and discon-
nect the power plug.

72 Chapter 8 - Maintenance
 Replacing the glass-plate

Replacing the glass-plate

Action Remarks
1
Note:
Turn the scanner power
off and disconnect the
power plug.

2 Open the scan area lid - Push

down on the two lever buttons
found near the insertion slot on
each side of the lid.

3 The scanning area lid locking

mechanism should now be disen-
gaged

Chapter 8 - Maintenance 73
Replacing the glass-plate

Action Remarks
4 Place your thumbs in the inser-
tion slot and flip the scanning
area lid back to its open position

5 The glass-plate will be exposed

and accessible.
6 On each side of the glass-plate
there is a small lever with a
round lever-handle on its end.
Place a finger under both round
lever handles on each side of the
scanner.

7 With both arms, pull simultane-

ously on the left and right levers
to flip the glass-plate towards
your body so it tilts upwards and
is fee from the scan area bed.

74 Chapter 8 - Maintenance
 Replacing the glass-plate

Action Remarks
8 Each lever is attached to the
scanner chassis with a small hook
that rests on a round pin. As you
hold the glass-plate on both its
edges, lift it upwards to detach
both lever’s hooks from the pins
and thus free the glass-plate from
the scanner.

9 Reverse the above operations to

reinsert a new glass-plate –
Carefully set the new glass plate
down into the scan area. Fit the
new glassplate’s lever hooks on
to the round pins on each side
of the scanner as shown.

10 While supporting the glass-plate

with fingers on the lever handles,
carefully ease the glass-plate
down backwards (away from
your body) so it falls into place.

Chapter 8 - Maintenance 75
Replacing the glass-plate

Action Remarks
11 Close the scan area lid.

Note:
It is recommended to
clean the new glass-plate
after inserting it in the
scanner and before scan-
ning.

Note:
It is recommended to
calibrate after changing
the glassplate.

76 Chapter 8 - Maintenance
 Replacing the White-background platen

Replacing the White-background platen

Introduction
Your white-background-platen can become worn and discolored after long periods of use
and in such cases; replacement with a fresh whitebackground- platen is recommended.
Océ Scanner Agent monitors the scanner usage and will warn you when it is time for a
replacement.

Caution:
Turn the scanner power off and disconnect the power plug.

Procedure
#

Action Remarks
1 Turn the scanner power off and
disconnect the power plug.

Chapter 8 - Maintenance 77
Replacing the White-background platen

Action Remarks
2 Open the scan area lid.
- Push down on the two lever
buttons found near the insertion
slot on each side of the lid.

3 The scanning area lid locking

mechanism should now be disen-
gaged.
4 Place your thumbs in the inser-
tion slot and flip the scanning
area lid back to its open position.

78 Chapter 8 - Maintenance
 Replacing the White-background platen

Action Remarks
5 On the lid’s left edge, you will
find a red strip. This is the white
platen cover.
Grip the top (flexible) edge of
the red strip with your fingers.

6 Remove the red strip to expose

the edge of the white-back-
groundplaten.

7 Grip the edge of the white-

background-platen with your
fingers and pull to slide it out of
the scanner.

8 Reverse the steps to insert your

new white-background-platen.
Carefully slide in a new white-
background-platen while taking
care not to bend it.

Chapter 8 - Maintenance 79
Replacing the White-background platen

Action Remarks
9 Re-attach the red strip.

10 Close the scanning area lid so the

locking mechanism reengages.

Note:
It is recommended to
calibrate after changing
the white background-
platen.

80 Chapter 8 - Maintenance
 Replacing the Scanner Lamp-Unit

Replacing the Scanner Lamp-Unit

Introduction
The lamp’s effectiveness can gradually weaken over time and this can effect the quality
of your scans.
A new lamp-unit (lamp, reflector, power connectors) can be obtained through your
dealer.
Océ Scanner Agent monitors lamp usage and will warn you when it is time for a replace-
ment.

Caution:
Switch the scanner power off and disconnect the power plug.

Procedure
#

Action Remarks
1 Switch the scanner power off
and disconnect the power plug.

Chapter 8 - Maintenance 81
Replacing the Scanner Lamp-Unit

Action Remarks
2 The lamp cover is on the top
right side of the scanner.

3 Grasp the cover on each side

with both hands and pull back
to detach.

4 Lift the cover upwards to free it

from the scanner.

5 You must remove the whole

lamp-unit. A lamp-unit consists
of a lamp mounted in a reflector
brace and fixed power connec-
tors.
6 Grasp the edge of the old lamp-
unit and carefully pull it out of
the scanner.

82 Chapter 8 - Maintenance
 Replacing the Scanner Lamp-Unit

Action Remarks
7 Reinsert the new lamp-unit. Rest
the power-connector side on the
slider and carefully push the
lamp-unit into the scanner.

8 Insert the lamp-unit all the way

so the internal power connec-
tions engage with the connec-
tions on the lamp-unit.
9 Replace the lamp cover on the
scanner - fit the bottom notches
in the holes and snap the cover
shut. The cover must always be
closed before turning scanner
power ON.

10 Test the replacement by turning

power and scanner on to see if
the lamp lights.
11 Reset the part replacement
warning flag though WIDEsys-
tem’s “Status” tab. Click on the
lamp replacement message link
to reset.

Note:
It is recommended to
recalibrate after chang-
ing the lamp.

Chapter 8 - Maintenance 83
Replacing the Dust-Filters

Replacing the Dust-Filters

Introduction
The dust filters protect your scanner’s air-cooling vents. Fresh dust filters can reduce the
amount of time spent on cleaning and calibration ad help protect the scanner’s glass plate.
Océ Scanner Agent monitors usage and will warn you when it is time for a replacement.

Note:
The dust filters are delivered with the scanner lamp-unit

Caution:
Turn the scanner power off and disconnect the power plug.

Illustration

Procedure
#

Step Action
1 Turn the scanner power off and disconnect the power plug.
2 Locate the 2 square-shaped dust filter bins on the underside of the scanner.
3 Insert a screw-driver or other sharp tool under one of the bin’s edges to snap
it down and detach it from its frame.

84 Chapter 8 - Maintenance
 Replacing the Dust-Filters

Step Action
4 The filter (A) (soft material) is inside the bin (B). Remove the old filter and
place a fresh one in the bin.
5 Re-attach (click on) the bin to its frame on the underside of the scanner.
6 Repeat the process with the second filter.

Chapter 8 - Maintenance 85
Downloading new firmware

Downloading new firmware

Introduction
Like a computer, your scanner needs an operating system in order to work. This operating
system is called "Firmware". Firmware runs inside the scanner and links its processors
with the PC applications running the scanner.
When do I need new firmware?
Your scanner is shipped with the latest firmware available. You can afterwards upgrade
your original firmware with newer firmware and continue to do so as they are released.
Firmware upgrades can be downloaded from Océ's website (See www.oce.com).
Upgrade your firmware when:
1. One or more new features are released or other improvements are made to the scanner
though its firmware.
2. An error is discovered in the firmware version you have in the scanner and Océ recom-
mends installation of new firmware in which the error is corrected.
NOTE: Your manufacture's website specifies improvements with every new firmware
release.

How to identify the firmware version running in the scanner?

1. 1. Start Océ Scanner Agent -Left-click on the system tray's scanner icon.
2. Select the Info tab.
3. The Info tab displays useful data about your scanner firmware.
4. Firmware release - Upgradeable firmware version.
5. Firmware download time - The date/time the current firmware was downloaded.
You can upgrade your firmware if the Firmware Release number is lower than the newest
firmware version number on your manufacture's website.

86 Chapter 8 - Maintenance
 Downloading new firmware

How to install new firmware?

1. New firmware is installed by opening the firmware .exe file.
The firmware .exe file must first reside on your machine. Select the Save target (or Save
Link) option if downloading from the web.

Chapter 8 - Maintenance 87
Downloading new firmware

88 Chapter 8 - Maintenance
Chapter 9
Océ Scanner Agent

o
Introduction

Introduction

Introduction
Océ Scanner Agent is a program designed to integrate your wide format scanner with
your overall system through the following two central functions:

■ Océ Scanner Agent contains the drivers necessary to run you scanner.
■ Océ Scanner Agent is an application designed to monitor and control the functional-
ity of your wide format scanner.

Océ Scanner Agent is designed specifically for Océ wide format scanners running under
Windows 2000 Windows server 2003, XP and Vista (32).

Features
Océ Scanner Agent allows you to monitor and control certain functions on your wide
format-scanning device from your Windows interface system tray, eliminating the need
to start up a specific scanning application first.
Here are some of the main features available from this application:

■ Gain visual indication that the scanner is connected to the PC.

■ View the scanner's status, called the Scanner Mode, by moving the mouse over the
scanner icon on the system tray. Status messages include remaining warm-up time,
interface connection errors, and an indication that the scanner is ready for scanning.
■ View useful Error messages related to the current Scanner Mode.
■ View the load status of the original (media) to be scanned.
■ Setup the scanner's timer to determine times for automatic power-up / power-down
for each day of the week.
■ View information on the scanner device in relation to firmware and hardware revisions.
The information helps you keep track of your upgrades and is useful for support
purposes.
■ Monitor the use and plan the maintenance of the scanner.
■ Initiate a scan of the USB interface bus.
■ Quick launch of installed scanning applications.

90 Chapter 9 - Océ Scanner Agent

 Installation of Océ Scanner Agent

Installation of Océ Scanner Agent

Introduction
The Océ Scanner Agent setup program includes the installation of the scanner drivers
and of the scanner control utility, Océ Scanner Agent.

Caution:
It is essential that you install Océ Scanner Agent before you connect the scanner or install
any other scanner applications. Indeed, all drivers are installed with Océ Scanner Agent
and help you set up correctly your system.

Install Océ Scanner Agent

1. Insert the CD-ROM in your CD driver. The setup program is launched automatically.
2. Follow the instructions of the setup wizard.
3. At the end of the installation, the wizard asks if you want to run Océ Scanner Agent at
start-up. Click ‘Yes’ if you want the application to be started automatically each time you
boot your PC. Note: This is recommended when you define times to power on and off
the scanner automatically in the Timer settings (see ...).
4. Click ‘Finish’ to exit the setup program. The Océ Scanner Agent icon appears on the
system tray:

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Interface of Océ Scanner Agent

Interface of Océ Scanner Agent

Start of Océ Scanner Agent

There are two ways to start the program:

■ From the Windows 'Start' menu, select 'Programs'/ 'Océ Scanner Agent'

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■ or double-click the Océ Scanner Agent icon on the system tray:

Status
The Status tab displays useful messages about what the scanner is currently doing and
displays error messages when relevant.

Scanner mode
What the scanner is doing at any given moment. Here is a list of the different scanner
modes:

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Scanner mode Description

"<N/A>" Scanner not accessible. Océ Scanner Agent has not (yet) detected
the scanner.
"Scanner is unsup- The connected scanner is not a model compatible with Océ
ported" Scanner Agent.
"Scanner is busy or This message is displayed while downloading firmware to the
turned off" scanner.
"Programming The scanner is in this mode when firmware is being downloaded
Mode. Firmware with the firmware.exe program.
may be download-
ed"
"Initializing" The scanner is initializing its settings (start-up).
"Warming Up" The scanner needs to warm up before it can function in optimal
conditions. This takes a few minutes.
"Ready" The scanner is ready for scanning.
"Not Ready. Error An error was detected. View the error message.
detected"
"Test Mode" The scanner test mode is used during technical service.
"Continuous self- The scanner is performing test operations to ensure optimal
test mode" performance: light profile corrections, stitching, etc.
"Calibrating" The scanner is performing calibration of the cameras.
"Adjusting" The scanner is adjusting its cameras.
"Standby" The scanner is in standby mode when the LED indicator is red.
The Timer powers the scanner on and off from the standby
mode.

Error messages
This field relays errors returned from the scanner and related to the current Scanner mode.
When there is no error detected in the Scanner mode field, <None> is displayed in the
Error messages.

Error messages are useful for troubleshooting your scanner’s function or connection. Here
is a list of error messages:

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Error Message Description / Solution

"Invalid Smart Check your smart card in the smart card drawer. Make sure it
Card for this scan- is positioned/inserted correctly and then reboot.
ner type"
"Correction of The scanner is continuously monitoring your cameras. This
Camera X (A, B, problem often arises when the internal glass plate or white
C, or D..) failed" platen is dirty or smudged.
Follow the cleaning instructions that came with your scanner
maintenance kit and run through the full maintenance process
(adjustment, stitching and calibration).
Contact your Océ service technician if the problem persists.
"Stitching of Cam- The scanner is continuously monitoring the stitching status
era X/Y (A/B or between the scanner cameras. This problem often arises when
B/C or C/D) the internal glass plate or white platen is dirty or smudged.
failed" Follow the cleaning instructions that came with your scanner
maintenance kit and run through the full maintenance process
(adjustment, stitching and calibration). Contact your Océ service
technician if the problem persists.

Note:
If you encounter another error message, try to shut down and reboot your system.

Note:
If the problem persists, contact your technical support. Make sure you have the Error
message text and information from the Info tab on hand to relay to your Océ service
technician.

Original
This field informs you about the load status of the original in the scanner.
During scanning, the scanner moves the paper back and forth in the slot in order to po-
sition it correctly for the next task.
If the Océ Scanner Agent screen is opened during scanning, you are able to follow the
operations performed on the original through the messages that appear in the ‘Original’
field.
The Original messages tell you if the original is present, ‘Not ready’, ‘Busy’ or ‘Ready’,
and includes additional information on the original's position, insertion/ejection status
and more.

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Info
Info
When you click this tab, information about your scanner is displayed.

Info Tab Item Description Usage

Firmware release Upgradeable firmware version. User
Version numbers are increased
each time a new OFFICIAL
firmware is released.
Firmware revision Internal to manufacturer. Support
Firmware build number.
Scanner uptime The amount of time your scan- User
ner has been turned on.
Time since adjustment The time lapsed since the scan- User
ner last performed auto-adjust-
ment.
Firmware timestamp Internal to manufacturer. The Support
date the firmware was compiled.
Firmware download time The date/time the current User/Support
firmware was downloaded to the
PC.

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Info Tab Item Description Usage

Serial number The scanner’s serial number. User/Support
Service ID ID number that relates to first- Support
time operation.

Log
The Log tab displays summarized values related to your scanner’s runtime.

Log Tab Item Description

Number of scans Used to monitor the use of your scanner.
Total length scanned
Total roller movement
Lamp light on Used to monitor and plan the scanner maintenance
Last calibration timestamp

Lamp light on It is advised to replace the lamp every 4000 hours of use.

Note:
Make sure to use the timer settings to save the lamp usage when the scanner is idle (see
...).

Last calibration timestamp It is recommended that you clean, align and calibrate your
scanner at least 7 days after the last date indicated in this field (see ...).

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Note:
7 days is an average assessment for normal scanning. If you scan old originals that leave
smudges on the glass plate or if you have high quality requirements for precise
colour/graytones, you can calibrate more often.

Timer
The Timer tab allows you to program the scanner's internal clock that controls your
scanner's power-on and power-off schedule.

This feature allows you to start scanning without wasting time. Indeed, running with the
correct internal temperature is essential when making high-quality scanning through
sensitive CCD’s. Your scanner needs to warm up before it can start scanning optimally.
The Timer Settings tab lets you program the scanner to automatically power on and
warm up times most convenient for you so it stands ready when you need it. You do not
have to waste valuable time waiting for your system to reach optimal conditions.

Set your timer values

#

Step Action
1 Boot your PC with the scanner previously powered on.
2 Double-click the Océ Scanner Agent icon on your system tray to display the
interface.
3 Select the Timer Settings tab.

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Step Action
4 Click the checkmark fields for each day you want to set automatic power on
and off.
5 For each day selected, in the ON column, choose the time (hour and minutes)
you want the scanner to be powered on.
6 Repeat the same procedure in the OFF column to set the power off times.
7 Click ‘Apply’ to download your settings.

Note:
The settings are recorded by the scanner even when you power Océ
Scanner Agent off. They are retrieved next time you start the pro-
gram.

Note:
When Océ Scanner Agent runs, it checks that the scanner's clock is
within 2 minutes from the PC clock. If not, Océ Scanner Agent will
synchronize the clocks. Normally this only happens when the scan-
ner's central power switch has been turned OFF manually and its
clock needs to be reset.

Quick Menu
The Océ Scanner Agent quick menu offers an easy way to initiate common scanning ac-
tions and a direct link to other Océ applications. To access the quick menu, right-click
the Océ Scanner Agent icon on the system tray (see ...). The following menu is displayed:

Advanced Options
This submenu contains options related to the scanner interface and to the firmware in-
stallation.
Update Scanner Firmware...
Use this option to browse to the latest executable install firmware file you obtained/down-
loaded and wish to update your scanner with.
Refresh Scanner List
Use this option to refresh the list of scanners attached to your USB interface after booting
the PC. This option is relevant if you have more than one scanner connected. Océ

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Interface of Océ Scanner Agent

Scanner Agent will automatically detect a single scanner. On multiple attachment config-
urations, the first scanner will be detected automatically.
Rescan Hardware Bus(es)
Use this option to redetect the scanner or detect a new scanner attached to your USB
interface, after you boot your system.
Launch Scanner maintenance
Use this option to start the Scanner maintenance wizard which will guide you through
the camera alignment and calibration procedure.

Note:
These two options above are available if the Océ Scan and Scanner maintenance have
been previously installed on your computer.

Restore Océ Scanner Agent

Use this option to display the Océ Scanner Agent main interface.
About Océ Scanner Agent
This option displays information about the version of Océ Scanner Agent.
Exit
Use this option to exit the Océ Scanner Agent application. The scanner icon is removed
from your system tray.

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Chapter 10
Océ Scanner Maintenance

o
Installation of the software

Installation of the software

Introduction
The Océ Scanner Maintenance software enables to perform almost automatically the
maintenance tasks on your wide format scanner:

■ Camera alignment
■ Basic calibration
■ Colour calibration

It is essential that you install Océ Scanner Agent before you connect the scanner or install
any other scanner applications (see ).
Indeed, all drivers are installed with Océ Scanner Agent and help you set up correctly
your system.

Install Océ Scanner Maintenance

1. Océ Scanner Maintenance is part of the installtion wizard.

Start Océ Scanner Maintenance

1. Power on the scanner.
2. From the Windows ‘Start’ menu, select ‘Programs’ and ‘Scanner Maintenance’.
3. In the ‘Scanner Maintenance’ menu, select ‘Scanner Maintenance’. The application detects
the scanner and starts.

Note:
If the scanner is not connected, the program is not launched and an error dialog is dis-
played:

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Océ Scanner Maintenance program

Why maintain the scanner

Regular Scanner Maintenance is a sure way to minimize costly downtime. The three
routine maintenance procedures Cleaning, Camera alignment and Calibration will improve
image quality and reduce service costs.

These three maintenance functions are closely entwined and they should all be performed
in a single maintenance session, starting with cleaning the scan area and ending with
calibration. The reason is that if you clean the glass or adjust the cameras then you will
have changed conditions in the scanning area and will need to calibrate in order to readjust
black and white. This works the other way as well - scanner calibration must always be
preceded by cleaning and camera alignment, to get reliable calibration results.

Use the software

The Océ Scanner Maintenance software is a wizard which guides you through the whole
process of maintenance. All you have to do is follow the instructions on the screen. For
more details about the procedure, please refer to the Scanner Maintenance leaflets provided
with the software.
OcéScanner Maintenance is performed in three consecutive steps:

■ Cleaning of the scan area

■ Camera alignment
■ Calibration (Basic calibration and Colour calibration)

Cleaning
To clean the scan area, use the special cleaning cloth provided with the SMK.
When not in use, cover the scanner with the plastic dust cover.

Note:
Make sure the scanner is powered off before covering it with the plastic cover. Otherwise,
the temperature of the scanner would be too high.

Camera alignment Camera alignment must be performed to get invisible transitions be-
tween camera range borderlines.
The procedure slightly differs according to your type of scanners:

■ some models have a single fixed camera. Therefore, they do not require camera align-
ment. The maintenance wizard will automatically detect the scanner model and skip
the camera alignment step.
■ some models have two cameras, A, B starting from the right side of the scanner.

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Océ Scanner Maintenance program

One is fixed and the other is adjustable.

Calibration
After Camera alignment, the Scanner Maintenance program goes straight to Basic (black
and white point) and Colour Calibration (colour scanners only) on its own. You don't
have to insert extra sheets or find camera positions on the scanner. The Maintenance
program detects the scanner model and makes all the necessary calculations.

Your scanner's Precision Colour system lets you calibrate on the field at any time ensuring
stable and predictable colour output. The scanner will be calibrated to both sRGB and
NTSC colour spaces using an ANSI IT8 calibration target.

IT8 Calibration target

Mass production of IT8 Calibration sheets results in slight differences between production
batches. This means that the Colour Patch Reference values in one batch of IT8 Calibra-
tion sheets do not necessarily match those in another production batch.

Colour matching and calibration are optimal when using your IT8 Calibration sheet with
an IT8 calibration sheet reference data file corresponding to the sheet's production batch.
The Scanner Maintenance CD comes with a number of these files that are installed with
the maintenance program.

The IT8 sheet batch ID is contained in the bar-code on your maintenance sheet. Your
Scanner Maintenance program detects the batch ID so that it selects automatically the
right IT8 calibration sheet reference data file among the list of files installed on your
system.

Normally, this process is automatic. But in some cases, the Scanner Maintenance program
cannot find the matching IT8 calibration sheet reference file. For example, you may have
obtained a calibration sheet to replace your original one that is newer than your Scanner
Maintenance software version. In such cases, the matching reference file will not have
been delivered and installed on your system.

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The following dialog appears when the Océ Scanner Maintenance program cannot find
the IT8 calibration sheet reference file that corresponds to the maintenance sheet being
used:

OK
Selecting this button activates a search on the internet and downloads the right IT8 cali-
bration reference data file to your system. The action requires that you are connected to
the internet.

Use Standard IT8 file

The standard IT8 file ‘IT8data.IT8’ comes with the maintenance program and is installed
on your system. The file can substitute for the right IT8 calibration sheet reference data
file but is however far from optimal.

Browse
This button lets you search for the corresponding IT8 calibration reference data file on
your file system if it is included on a floppy disk for instance.

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Océ Scanner Maintenance program

106 Chapter 10 - Océ Scanner Maintenance

Chapter 11
Trouble Shooting

o
Trouble Shooting General

Trouble Shooting General

Introduction
This section describes trouble-shooting procedures for the most common issues that can
arise with your scanner.
Please look for a problem description that matches your actual situation.
If found, perform the recommended trouble-shooting procedures before requesting a
service call.

How are errors reported on your system

The scanner panel’s Error Indicator will blink when the scanner detects an error.
Océ Scanner Agent will report the nature of the error on your screen.

Correcting common errors

1. The actual nature and cause of the error may be reported immediately through a message
on your screen. If not, open Océ Scanner Agent (double-left-click the scanner icon on
your system tray) and select the Status tab to view additional information about the error.
2. The information on your screen may include instructions and actions to remedy the
error. Follow the instructions on your screen.
3. Look for a description of the error and remedy in this users guide’s trouble shooting
section. Follow the instructions provided.
See

■ ‘Problems Related to Scanner Installation’ on page 109

■ ‘Problems Related to Operation of the scanner’ on page 112
■ ‘Problems Related to Scanning Results’ on page 117
■ ‘Problems Related to Océ Copy Easy’ on page 119

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 Problems Related to Scanner Installation

Problems Related to Scanner Installation

Introduction
Overview of the problems related to scanner installation.

Problems Related to Scanner Installation

#

Problem Possible cause and solution

“Unknown device ■ Your interface is not enabled on the PC or set up correctly.
is found“ message. Go through the installation steps for your interface board
and its driver and control that the Windows device manager
lists the interface option.
■ Océ Scanner Agent was not installed before connecting the
scanner. Shut down the scanner and PC, unplug the connec-
tions and restart the installation from step 1 as described
above. If you continued installation before installing Océ
Scanner Agent, see the troubleshooting instructions below.
■ Loose interface connection – on both ends, unplug and then
firmly plug-in the interface cable.
■ Smart Card not inserted correctly. Control that the smart
card contact side faces downwards and the card is inserted
all the way in its slot.
■ System needs rebooting - shut down the scanner and PC,
unplug the connections. Then plug in the interface connec-
tions, turn on the PC and when Windows is loaded, turn
on the scanner.

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Problems Related to Scanner Installation

Problem Possible cause and solution

Need to reinstall. I If you connected and tried to install the scanner before installing
got the “Unknown Océ Scanner Agent, the unknown device found message will
device is found“ appear.
message and contin- If you continued to step through the dialogs from there, the
ued installation of scanner will be entered on the system as a new device without
the scanner. Now functional drivers. If this is the case, the scanner will be dis-
the scanner appears played in the Windows Device Manager with a yellow error
as incorrectly in- icon. The scanner entry must be removed from the Device
stalled on my sys- manager before re-installing correctly.
tem. 1. In the Device Manager - remove the scanner entry.
2. Shut-down the PC, shut down and unplug the scanner, dis-
connect the scanner from the PC.
3. Reboot the PC and install Océ Scanner Agent and Mainte-
nance software
4. Refer to the installation instructions for your interface type
in this guide.
Océ Scanner Agent ■ The Océ Scanner Agent version installed on your PC is
does not detect the older than your scanner model. Install the Océ Scanner
scanner. Agent from the CD-ROM that came with your scanner. If
not available, download the newest version from
www.oce.com.
■ Océ Scanner Agent was not installed before connecting the
scanner. Shut down the scanner and PC, unplug the connec-
tions and restart the installation from step 1 as described
above.
■ Loose interface connection – on both end, unplug and then
firmly plug-in the interface cable.
■ System needs rebooting - shut down the scanner and PC,
unplug the connections. Then plug in the interface connec-
tions, turn on the PC and when Windows is loaded, turn
on the scanner.

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 Problems Related to Scanner Installation

Problem Possible cause and solution

I purchased a smart You need to insert your new smart card into the scanner to
card upgrade kit. upgrade its functionality.
How do I use it to Access the smart card:
upgrade the scan- ■ Remove the scanner’s right side cover.

ner? ■ The Smart Card is placed in the card insertion slot above

the scanner interface connectors.

■ Insert your thumb in the slot at the top of the interface

cover.
■ Push down to snap the lid open.

■ Remove the interface cover with both hands.

■ Smart Card is inserted in its slot above the interface connec-

tions

Note:
The cover must always be closed before you turn the
scanner ON.

Note:
Be sure that the scanner is turned off when removing
and inserting a Smart Card or accessing the Smart Card
area.

Chapter 11 - Trouble Shooting 111

Problems Related to Operation of the scanner

Problems Related to Operation of the scanner

Introduction
Overview of the problems related to the operation of the scanner.

Problems Related to Operation of the Scanner

#

Problem Possible cause and solution

Wait light flashes,
diagnostics light is
off

■ The scanner needs to run Self-Adjustment but cannot. Self-

Adjustment cannot run with a raised pressure platen or with
media in the scanner. Self-Adjustment is necessary for
maintaining optimal and stabile internal conditions. Remedy:
Any original in the scanner should be removed, and the
pressure-platen should be set to the Normal position (i.e.,
not a thick media setting).
■ When Self-Adjustment becomes possible, the Wait LED
stops flashing, but continues to be on until Self-Adjustment
is completed.
■ If the error doesn't disappear turn the scanner off and then
on.
■ If the error persists, you can reinitialize all settings by unplug-
ging the scanner and waiting a few minutes before turning
power on again.

Wait LED goes on

during calibration

This is NORMAL -
The Wait LED goes on during Calibration to indicate that the
original should not be removed or moved during the Calibration
procedure. All panel input is prevented during basic calibration.

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 Problems Related to Operation of the scanner

Problem Possible cause and solution

Diagnostics LED
flashes

An Error was detected during the scanner’s Self-Test.

Open scanner icon on your system tray and select the Status
tab to view additional information about the error.
Both wait and diag-
nostics LEDs flash

■ The scanning area needs cleaning and the cameras need to

be calibrated. Run through the scanner maintenance steps
described in this guide.
■ If the Diagnostic and the Wait LEDs continue to flash after
scanner maintenance, then there may be camera position
errors that require help for your technical service provider.

Paper Ready lights

RED

■ The pressure-platen is in a thick media setting (a raised

pressure-platen) but the scanner does not detect the media.
If you are scanning thick media, insert the thick media into
the scanner.
■ If the problem persists with thick media in the scanner,
control that the pressure-platen level is correct. Repeat the
steps for correct adjustment for thick media as described in
this guide.

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Problems Related to Operation of the scanner

Problem Possible cause and solution

Error message: Pa-
per Jam

You know a Paper jam error has occurred when the scanner
stops scanning and the Paper-Ready key shuts OFF (from
blinking) while the original is still engaged in the drive system.
Your scanning application and Océ Scanner Agent Status tab
will report the Paper Jam error.
1. Remove the original from the scanner. Use the Paper-Back
or Paper-Forward keys.
2. If the original does not respond to the Paper Forward, Paper-
Back keys perform the following action: Open the lid by pressing
the lid lock buttons and take the original out of the scanning
area. Close the lid.
3. Feed the document again to scan.
Error message: ■ Your scanner is continuously monitoring its cameras. This
Correction of error message often appears when the internal glass plate or
Camera X (A, B, white background platen is dirty or smudged. Clean the
C, or D..) failed scanning area, reboot the scanner and then complete the
maintenance steps (alignment and calibration) as described
in the section Maintenance in this guide.
■ If the problem persists after cleaning the scanner area - The
problem could be caused by a loose object in the optical
path. Remove any torn pieces of paper or other loose objects
from the scanning area. Even the smallest loose objects will
disturb the scanner’s adjustment function.
■ Contact Océ if the problem persists.

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 Problems Related to Operation of the scanner

Problem Possible cause and solution

Error message: ■ Your scanner is continuously monitoring its cameras. This
Stitching of Cam- error message often appears when the internal glass plate or
era X/Y (A/B or white background platen is dirty or smudged. Clean the
B/C or C/D) failed scanning area, reboot the scanner and then complete the
maintenance steps (alignment and calibration) as described
in the section Maintenance in this guide.
■ If the problem persists after cleaning the scanner area - The
problem could be caused by a loose object in the optical
path. Remove any torn pieces of paper or other loose objects
from the scanning area. Even the smallest loose objects will
disturb the scanner’s adjustment function.
■ Contact Océ if the problem persists.

Error message: In- ■ Control that a Smart Card is in the Smart Card slot. See the
valid Smart Card section Smart Card in this guide for instructions on locating
for this scanner your scanner’s Smart Card slot.
type. ■ Smart Card not inserted correctly. Control that the smart
Error message: No card contact side faces downwards and the card is inserted
Smart Card found. all the way in its slot. Shut down scanner power and restart
to initialize with the smart card data.

Error message: Un- ■ Control that the scanner is set for Normal (lowest) media
able to Adjust thickness. The scanner’s pressure-platen must not be raised.
Camera Lower the original guide plate on both sides to let the scanner
make its adjustments.
■ If the thickness setting is/was Normal - there could be a loose
object in the optical path. Remove any torn pieces of paper
or other loose objects from the scanning area. Even the
smallest loose objects will disturb the scanner’s adjustment
function.
■ If the problem persists after controlling for loose objects in
the optical path – the problem is often caused by an unclean
or smudged internal glass plate or white background platen.
Clean the scanning area, reboot the scanner and then com-
plete the maintenance steps (alignment and calibration) as
described in the section Maintenance in this guide.
■ If the problem persists after cleaning the scanner area and
all above possibilities have been attempted - Contact Océ if
the problem persists.

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Problems Related to Operation of the scanner

Problem Possible cause and solution

Application control ■ Check the One Touch setup entries in Océ Scanner Agent.
keys (one touch) Click on the scanner icon to open Océ Scanner Agent and
do not work select the One Touch tab. View Océ Scanner Agent Help
for instructions.
■ Check that the applications defined in the Océ Scanner
Agent One Touch setup entries are installed on your PC
■ Make sure that the applications defined in the Océ Scanner
Agent One Touch setup entries are actually designed to work
with (compatible with) your scanner’s application control
keys. See the application’s documentation or contact Océ.

116 Chapter 11 - Trouble Shooting

 Problems Related to Scanning Results

Problems Related to Scanning Results

Introduction
Overview of the problems related to Scanning Results.

Problems Related to to Scanning Results

#

Problem Possible cause and solution

Not whole image ■ Check in your scanning application that your size settings
scanned are either for Auto detection or correspond to the size of the
whole original.
■ Check in your scanning application that you are loading the
original correctly. Be sure to align the center of the original
with the scanner’s center arrow marking.

Stitching problems ■ If scanning normal paper thin media

– Image sections – Remove the original from the scanner, turn power off and
misaligned (at then on to reboot so the scanner runs its self-test procedure.
points between the The self-test includes camera-stitching correction.
sensors -overlap- ■ If scanning normal paper thin media and above procedure
ping pixels) does not correct the problem
– Remove the original from the scanner and run full scanner
maintenance.
■ If scanning thick media, thick stiff originals will rest on top
of the scanner rollers and thus raise a small distance over the
glass-plate. This can lead to stitching irregularities. In such
cases, the stitching parameters will need to be modified. You
can modify stitching parameters through your scanning ap-
plication. See the section When Scanning in Thick Media
Positions in this guide.
■ Contact Océ if the problem persists.

Edge distortion ■ Scanning thick stiff originals can give distortions when the
with thick originals front edge meets the exit rollers or the trailing edge leaves
the entry rollers.
To omit this, the leading and trailing edges are by default
skipped when in one of the extended media thickness posi-
tions. Leading/trailing edge skipping can be turned off/on
through the scanning application’s setup dialogs. If you en-
counter edge distortion, control that the Leading/trailing
edge skipping option is set in your application.

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Problems Related to Scanning Results

Problem Possible cause and solution

One or more thin ■ This is often caused by an unclean glass plate or unclean
vertical lines (in the white background platen. Even a single spec of dirt in the
direction of paper wrong spot on the glass plate or background plate can apply
feeding) on the a streak through your entire scan. To remedy, run a full
scan result, but not scanner maintenance session – cleaning, alignment and cali-
on the original bration. The last two maintenance steps are also vital, as the
drawing. scanner will have memorized dirt specs in previous calibra-
tions and self-adjustments and you need to reset after dirt-
removal.

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 Problems Related to Océ Copy Easy

Problems Related to Océ Copy Easy

Introduction
Overview of the problems related to Océ Copy Easy.

Problems Related to to Océ Copy Easy

The following steps are possible to troubleshoot Océ Copy Easy:

■ Check the scanner indicator (coloured circle):

- Green colour: The system is OK
- Other colour: Move the cursor on the text of the scanner.
Check the information. Examples: Not connected, Sleep mode, ...
■ Check the colour of the copy button:
- Green colour: The system is OK.
- Other colour: Move the cursor over the copy button.
Check the information. Examples: Media to small, ...
■ The Quality still not OK
- Step 1: Original type selection is not correct. Select a different original type. Example:
Mixed Originals.
- Step2: Selected media not correct: Example: Photo on Draft paper is not correct.
Select an other media type.
- Step 3: Original and Media is correct. Do a Calibration (Closed Loop Calibration):
Select "Configuration" > "Calibration".
Click on the "Print target" Button.
Feed the Printed file in the middle of the scanner.
Select "Scan Target".
The Printed file is scanned by the scanner.
The calibration is done

Chapter 11 - Trouble Shooting 119

Technical Assistance

Technical Assistance

Introduction
Before you report the problem to Océ, make sure you have done the necessary troubleshoot-
ing steps, as indicated in the previous steps.
Check that you have the following information is available for the Océ Helpdesk:

■ Serial number of the printer.

■ Serial number of the scanner.
■ Used driver or application.
■ A good problem description.

Technical assistance
#

Step Action Remarks

1 ■ the error can not be remedied through
the action suggested on your PC
screen.
■ the error and its remedy is not de-
scribed in this users guide.
■ the system fails to report the error on
your screen.

2 Before calling technical assistance prepare

the following:
1. Write down your scanner model name
and serial number. The serial number is
the 5 character string printed on a label
on the back of the scanner.
2. Write down your Firmware version.
3. See the section How to identify the
firmware version running in the scanner?
4. There are LEDs information on the
display. Write down the lighting and
color pattern of the LEDs.

120 Chapter 11 - Trouble Shooting

Chapter 12
Appendix A: Important
safety Instructions

o
Important safety instructions

Important safety instructions

Important safety instructions

Note:
Read all of these instructions and save them for later use. Follow all warnings and instruc-
tions marked on the scanner.

A. Do not place the scanner on an unstable surface, stand, cart or table. Serious damage
can be caused if the unit falls.

B. When cleaning, do not spray/apply liquid cleaners directly onto the scanner parts.
Apply liquids to your cloth and then use the dampened cloth to clean.
C. Before cleaning or replacing any user-replaceable parts, be sure to turn the scanner
power off and disconnect the power plug.
D. The scanner should be operated from the power source type indicated on the marking
label. If you are unsure of the type of power available, consult your dealer or local power
company.
E. The scanner is equipped with a three-wire grounding type plug. This plug will fit only
into a grounding-type power outlet. This is a safety feature. If you are unable to insert
the plug into the outlet, contact your electrician to replace your obsolete outlet. Do not
defeat or ignore the purpose of the grounding-type plug.
F. Do not allow anything to rest on the power cord. Do not locate the scanner where
persons will walk on the cord.
G. If an extension cord is used with the scanner, make sure that the total ampere ratings
of the products plugged into the extension cord does not exceed the extension card ampere
rating. Make sure that the total rating of *+all products plugged into the wall outlet does
not exceed 15 amperes.
H. Slots or openings in the cabinet at the back or bottom are provided for ventilation.
This ensures reliable operation of the product and protects it from overheating. These
openings must never be blocked or covered. The openings should never be blocked by
placing the unit on a bed, sofa, rug, or other similar soft surface. This product should
never be placed near or over a radiator or heat register. This product should not be placed
in a built-in installation unless proper ventilation is provided.
I. Never push objects of any kind into the scanner through cabinet slots since they may
touch dangerous voltage points or short out parts that could result in a risk of fire or
electrical shock. Avoid any possibility of spilling liquid of any kind on the scanner.
J. Do not attempt to service the scanner yourself. Opening or removing those covers re-
quiring tools may expose you to dangerous voltage points or other risks. Refer all servicing
in those compartments to authorized service personnel.
K. Unplug the scanner from the wall outlet and refer servicing to authorized service per-
sonnel under the following conditions:

122 Chapter 12 - Appendix A: Important safety Instructions

 Important safety instructions

■ When the power cord or plug is damaged or frayed.

■ If liquid has been spilled into the scanner.
■ If the scanner has been exposed to rain or water.
■ If the scanner does not operate normally when operating instructions are followed
then adjust only those controls covered by the instructions in this manual. Improper
adjustment of controls other than those mentioned in this manual may result in per-
manent damage and will at best require extensive work by a qualified technician to
restore this product to its normal operation.
■ If the scanner has been dropped or the cabinet has been damaged.
■ If the scanner exhibits a distinct change in performance, indicating a need for service.

Chapter 12 - Appendix A: Important safety Instructions 123

Important safety instructions

124 Chapter 12 - Appendix A: Important safety Instructions

Chapter 13
Appendix B: Regulations

o
Regulations

Regulations

Introduction

FCC Regulations

Caution:
Persuant to Part 15.21 of the FCC rules, any changes or modifications not expressly ap-
proved by the manufacturer may cause harmful interference and void the use's authority
to operate the equipment.

USA
This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide rea-
sonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instruction manual, may
cause harmful interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference in which case the user will be required
to correct the intererence at his own expense.

CE Regulations
EU
Warning
This eis a class A product. In a domestic environment this product may cause radio inter-
ference in which case the user may be required to take adequate measures.

Toxic or Hazardous Substances or Elements

#

Part name Toxic or hazardous Substances or Elements

Lead Mercury Cadmi- Hexava- Poly- Poly-
(Pb) (Hg) um lent bromi- bromi-
(Cd) Chromi- nated nated
um (Cr biphenyls diphenyl
(VI)) (PBB) ethers
(PDBE)
Fluorescent Lamp O X O O O O

126 Chapter 13 - Appendix B: Regulations

 Regulations

Part name Toxic or hazardous Substances or Elements

O: Indicates that this toxic or hazardous substance contained in all of the homogeneous
materials for this part is below the limit requirement in SJ/T11363-2006.
X: Indicates that this toxic or hazardous substance contained in at least one of the ho-
mogeneous materials used for this part is above the limit requirement in SJ/T11363-
2006.
(Enterprises may further provide in this box technical explanation for marking "X"
based on their actual conditions.)

Chapter 13 - Appendix B: Regulations 127

Regulations

128 Chapter 13 - Appendix B: Regulations

Chapter 14
Appendix

o
Reader's comment sheet

Reader's comment sheet

Questions
Have you found this manual to be accurate?
O Yes
O No

Were you able to operate the product, after reading this manual?
O Yes
O No

Does this manual provide sufficient background information?

O Yes
O No

Is the format of this manual convenient in size, readability and arrangement (page layout,
chapter order, etc.)?
O Yes
O No

Could you find the information you were looking for?

O Always
O Most of the times
O Sometimes
O Not at all

What did you use to find the required information?

O Table of contents
O Index

Are you satisfied with this manual?

O Yes
O No

Thank you for evaluating this manual.

If you have other comments or concerns, please explain or suggest improvements overleaf
or on a separate sheet.

Comments:
----------------------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------------------

130 Chapter 14 - Appendix

 Reader's comment sheet

----------------------------------------------------------------------------------------------------------
----------------------
Date:

This reader's comment sheet is completed by:

(If you prefer to remain unknown, please do fill in your occupation)

Name:

Occupation:

Company:

Phone:

Address:

City:

Country:

Please return this sheet to:

Océ-Technologies B.V.
For the attention of ITC User Documentation.
P.O. Box 101,
5900 MA Venlo
The Netherlands

Send your comments by E-mail to: [email protected]

For the addresses of local Océ organisations see: http://www.oce.com

Chapter 14 - Appendix 131

Addresses of local Océ organisations

Addresses of local Océ organisations

Océ-Australia Ltd. Océ-Österreich GmbH

P.O. Box 363 Postfach 95
Ferntree Gully MDC 1233 Vienna
Vic 3165 Austria
Australia http://www.oce.at/
http://www.oce.com.au/
Océ-Belgium N.V./S.A. Océ-Brasil Comércio e Indústria Ltda.
J. Bordetlaan 32 Av. das Nações Unidas, 11.857
1140 Brussel Brooklin Novo
Belgium São Paulo-SP 04578-000
http://www.oce.be/ Brasil
http://www.oce-brasil.com.br/
Océ-Canada Inc. Océ Office Equipment (Beijing) Co., Ltd.
4711 Yonge Street, Suite 1100 Xu Mu Cheng
Toronto, Ontario M2N 6K8 Chaoyang District
Canada Beijing 100028
http://www.oce.ca/ China
http://www.oce.com.cn/
Océ-Czech Republic ltd. Océ-Danmark a/s
Hanusova 18 Vallensbækvej 45
140 21 Praha 4 2605 Brøndby
Czech Republic Denmark
http://www.oce.cz/ http://www.oce.dk/
Océ Finland OY Océ-France S.A.
Valkjärventie 7 D, PL 3 32, Avenue du Pavé Neuf
02130 Espoo 93161 Noisy-le-grand, Cedex
Finland France
http://www.oce.fi/ http://www.oce.fr/
Océ-Deutschland GmbH Océ-Hong Kong and China head office
Solinger Straße 5-7 12/F 1202 The Lee Gardens
45481 Mülheim/Ruhr 33 Hysan Avenue
Germany Causeway Bay
http://www.oce.de/ Hong Kong
http://www.oce.com.hk/

132 Chapter 14 - Appendix

 Addresses of local Océ organisations

Océ-Hungaria Kft. Océ-Ireland Ltd.

1241 Budapest 3006 Lake Drive
Pf.: 237 Citywest Business Campus
Hungary Saggart
http://www.oce.hu/ Co. Dublin
Ireland
http://www.oce.ie/
Océ-Italia S.p.A. Océ Japan Corporation
Strada Padana Superiore 2/B 3-25-1, Nishi Shinbashi
20063 Cernusco sul Naviglio (MI) Minato-Ku
Italia Tokyo 105-0003
http://www.oce.it/ Japan
http://www.ocejapan.co.jp/
Océ-Belgium S.A. Océ Malaysia Sdn. Bhd.
Rue Astrid 2/A #3.01, Level 3, Wisma Academy
1143 Luxembourg-Belair Lot 4A, Jalan 19/1
http://www.oce.lu/ 46300 Petalig Jaya
Selangor Darul Ehsan
Malaysia
http://www.ocemal.com.my/
Océ-Mexico S.A. de C.V. Océ-Norge A.S.
Prolongación Reforma 1236, Postboks 4434 Nydalen
4to Piso Gjerdrums vei 8
Col. Santa Fé, Del. Cuajimalpa 0403 Oslo
C.P. 05348 Norway
México, D.F. http://www.oce.no/
México
http://www.oceusa.com/
Océ-Poland Ltd. Sp.z o.o. Océ-Lima Mayer, S.A.
ul. Bitwy Warszawskiej 1920 r. nr. 7 Av. José Gomes Ferreira, 11 Piso 2 - Mi-
02-366 Warszawa raflores
Poland 1497-139 Algés
http://www.oce.com.pl/ Portugal
http://www.oce.pt/
Océ Singapore Pte Ltd. Océ Printing Systems (PTY) Ltd.
190 MacPherson Road P.O.Box 629
#03-00 Wisma Gulab Rivonia 2128
Singapore 348548 South Africa

Chapter 14 - Appendix 133

Addresses of local Océ organisations

Océ España SA Océ-Svenska AB

Business Park Mas Blau Sollentunavägen 84
Osona, 2 08820 El Prat de Llobregat 191 27 Sollentuna
Barcelona Sweden
Spain http://www.oce.se/
http://www.oce.es/
Océ-Schweiz AG Océ (Thailand) Ltd.
Sägereistrasse 10 B.B. Building 16/Floor
CH8152 Glattbrugg 54 Asoke Road
Schweiz Sukhumvit 21
http://www.oce.ch/ Bangkok 10110
Thailand
Océ-Nederland B.V. Océ (UK) Limited
P.O.Box 800 Océ House
5201 AV 's-Hertogenbosch Chatham Way
The Netherlands Brentwood, Essex CM14 4DZ
http://www.oce.nl/ United Kingdom
http://www.oce.co.uk/
Océ North America Inc.
5450 North Cumberland Avenue
Chicago, IL 60656
USA
http://www.oceusa.com/

Note:
The web site http://www.oce.com gives the current addresses of the local Océ organisa-
tions and distributors.

Note:
The addresses of local Océ organisations for information about the Wide Format
Printing Systems and the Production Printing Systems can be different from the addresses
above. Refer to the web site http://www.oce.com for the addresses you need.

134 Chapter 14 - Appendix

 Index

error
Index ......................................................................117
Error indicator
......................................................................112

Attention
..........................................................................4 F
Automatic loading Fast-loading
........................................................................47 ........................................................................50
Automatic power management Firmware
power OFF (Sleep) .........................................39 ........................................................................86
power ON (Wake-up) ....................................39
Automatic Thickness Adjustment Control
ATAC ............................................................59 G
glass plate
........................................................................64
B
Batch scanning
Automatic loading ..........................................56 I
Batch Mode ....................................................56 image
......................................................................117
Information
C ........................................................................92
Calibration installation
........................................................64, 69, 103 ......................................................................102
Camera Alignment IT8
........................................................................69 ......................................................................103
Camera allignment
......................................................................103
Caution L
..........................................................................4 Led
clean ......................................................................112
........................................................................64 Loading original
Cleaning ........................................................................46
........................................................................64
glass-plate .......................................................65
rollers .............................................................65 M
main power switch
ON/OFF ........................................................34
D maintenance
Documentation ........................................................................64
........................................................................10 Manual loading
Download ........................................................................48
........................................................................86

N
E Note
Error ..........................................................................4
......................................................92, 108, 109

135
 Index

......................................................................108

O
Océ Copy Easy U
......................................................................119 Unloading the original
Operator's panel ........................................................................49
buttons ...........................................................22
LED ...............................................................22
W
Wake mode
R .................................................................38, 42
Replacing
Dust-Filters ....................................................84
Scanner Lamp-Unit ........................................81
scanner parts ...................................................72
the glass-plate .................................................73
White-background platen ...............................77

S
Safety information
..........................................................................4
scan
......................................................................117
Scanner Agent
...........................................................42, 90, 92
Scanner installation
......................................................................109
scanner maintenance
......................................................................102
Scanning Thick Media
........................................................................58
Setting the input size
........................................................................52
Sleep mode
........................................................................38
sleep mode
........................................................................42
Soft-handling
........................................................................51
Status
........................................................................92

T
Technical Assistance
......................................................................120
Timer Function
Scheduling ON/OFF ......................................40
Trouble shooting

136