RPA

Robotic Process Automation

(RPA)
Buyer's Guide and Reviews
April 2020
Robotic Process Automation (RPA)

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Robotic Process Automation (RPA)

Contents
Vendor Directory 4

Top Vendors 5-6

Top Solutions by Ranking Factor 7

Focus on Solutions

UiPath 8 - 10

Automation Anywhere (AA) 11 - 13

Blue Prism 14 - 16

Kryon RPA 17 - 19

Microsoft Power Automate 20 - 22

Blue Prism Thoughtonomy Virtual Workforce 23 - 25

WorkFusion 26 - 28

WinAutomation by Softomotive 29 - 31

NICE Robotic Automation 32 - 33

BotFarm 34 - 36

Answers From the Community 37 - 39

About This Report and IT Central Station 40

© 2020 IT Central Station

To read more reviews about Robotic Process Automation (RPA), please visit:
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Robotic Process Automation (RPA)

Vendor Directory
ABBYY ABBYY Vantage Kryon Systems Kryon RPA

Another Monday Another Monday Laiye Laiye UiBot

Appian Jidoka RPA Micro Focus Micro Focus Robotic Process Automation

Atos Syntel SyntBots Microsoft Microsoft Power Automate

Automai Automai RPA NetCart AB VisualCron

Automation Anywhere Automation Anywhere (AA) NICE NICE Robotic Automation

Automation Anywhere BotFarm Nintex Nintex RPA

AutomationEdge AutomationEdge Nividous Nividous RPA

Ayehu Ayehu NG NTT DATA NTT-AT WinActor

Blue Prism Blue Prism OpenConnect Systems OpenConnect AutoiQ

Blue Prism Blue Prism Thoughtonomy Virtual Option3 JiffyRPA

Workforce
Pega Pega Robotic Process Automation
Datamatics Datamatics TruBot
Perpetuuiti Technosoft Perpetuuiti Platform
Epiance Software EpiGenie Robotic Process Automation PTE

HelpSystems HelpSystems AutoMate Redwood Software Redwood Robotics

HPA HPA Robots-as-a-Service SAP SAP Contextor

IBM IBM Robotic Process Automation (RPA) Softomotive ProcessRobot by Softomotive

Infosys EdgeVerve AssistEdge RPA Softomotive WinAutomation by Softomotive

Infosys AssistEdge Clout RPA Software AG Software AG ARIS Robotic Process

Automation
Infrrd Infrrd OCR
Tricentis Tricentis RPA
INTELLIBOT INTELLIBOT
UiPath UiPath
IPsoft IPsoft 1RPA
Verint Verint Robotic Process Automation
Jacada Jacada Intelligent Agent Engagement
WorkFusion WorkFusion
Kofax Kofax RPA

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To read more reviews about Robotic Process Automation (RPA), please visit:
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Robotic Process Automation (RPA)

Top Robotic Process Automation (RPA) Solutions

Over 408,927 professionals have used IT Central Station research. Here are the top Robotic Process Automation (RPA) vendors based on
product reviews, ratings, and comparisons. All reviews and ratings are from real users, validated by our triple authentication process.

Chart Key

Views Comparisons Reviews Words/Review Average Rating

Number of views Number of times compared Total number of reviews on Average words per review Average rating based on
to another product IT Central Station on IT Central Station reviews

Bar length

The total ranking of a product, represented by the bar length, is based on a weighted aggregate score. The score is calculated as follows:

For each of Reviews, Views, and Comparisons, the product with the highest count in each area gets a maximum 18 points.
Every other product gets assigned points based on its total in proportion to the #1 product in that area.
For example, if a product has 80% of the number of reviews compared to the product with the most reviews then the product's points for reviews
would be 18 * 80% = 14.4.

Both Average Rating and Words/Review are awarded on a fixed linear scale.
For Average Rating, the maximum score is 28 points awarded linearly between 6-10 (e.g. 6 or below=0 points; 7.5=10.5 points; 9.0=21 points;
10=28 points).
For Words/Review, the maximum score is 18 points awarded linearly between 0-900 words (e.g. 600 words = 12 points; 750 words = 15 points;
900 or more words = 18 points).
If a product has fewer than ten reviews, the point contribution for Average Rating and Words/Review is reduced:
1/3 reduction in points for products with 5-9 reviews, two-thirds reduction for products with fewer than five reviews.

Reviews that are more than 24 months old, as well as those written by resellers, are completely excluded from the ranking algorithm.

All products with 50+ points are designated as a Leader in their category.

1 UiPath

57,607 views 31,648 comparisons 312 reviews 582 words/review 9.0 average rating

2 Automation Anywhere (AA)

55,955 views 21,155 comparisons 246 reviews 809 words/review 8.0 average rating

3 Blue Prism

24,822 views 12,825 comparisons 13 reviews 682 words/review 8.0 average rating

© 2020 IT Central Station

To read more reviews about Robotic Process Automation (RPA), please visit:
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Robotic Process Automation (RPA)

4 Kryon RPA

7,306 views 3,789 comparisons 19 reviews 1,615 words/review 8.5 average rating

5 Microsoft Power Automate

2,538 views 1,549 comparisons 5 reviews 706 words/review 7.6 average rating

6 Blue Prism Thoughtonomy Virtual Workforce

1,130 views 861 comparisons 8 reviews 563 words/review 8.1 average rating

7 WorkFusion

7,715 views 5,771 comparisons 6 reviews 424 words/review 7.5 average rating

8 WinAutomation by Softomotive

419 views 263 comparisons 5 reviews 704 words/review 7.8 average rating

9 NICE Robotic Automation

3,137 views 2,315 comparisons 2 reviews 2,726 words/review 9.5 average rating

10 BotFarm

505 views 340 comparisons 7 reviews 411 words/review 7.7 average rating

© 2020 IT Central Station

To read more reviews about Robotic Process Automation (RPA), please visit:
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Robotic Process Automation (RPA)

Top Solutions by Ranking Factor

Views

VIEWS

1 UiPath 57,607

2 Automation Anywhere (AA) 55,955

3 Blue Prism 24,822

4 Kofax RPA 8,239

5 WorkFusion 7,715

Reviews

REVIEWS

1 UiPath 312

2 Automation Anywhere (AA) 246

3 Kryon RPA 19

4 Blue Prism 13

5 Blue Prism Thoughtonomy Virtual 8

Workforce

Words / Review

WORDS /
REVIEW

1 NICE Robotic Automation 2,726

2 Kryon RPA 1,615

3 HelpSystems AutoMate 920

4 Automation Anywhere (AA) 809

5 IBM Robotic Process Automation (RPA) 709

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Robotic Process Automation (RPA)

UiPath See 313 reviews >>

Overview
Built for both business and IT, UiPath is the leading platform for Enterprise Robotic Process Automation (RPA).

UiPath is recognized worldwide for product leadership and technical excellence. With the largest development team in the
industry, we are dedicated to continuously deliver innovation year-round to accelerate your value from automation.

SAMPLE CUSTOMERS
Airbus, Bank of America, Berkshire Hathaway, Chevron, CVS Health, DHL, General
Electric, Google, Lufthansa, NASA, NTT, Orange, Philips, Singtel, Spotify, The Home Depot, Toyota, Uber, United Airlines, UnitedHealth
Group, Wells Fargo

TOP COMPARISONS
Automation Anywhere (AA) vs. UiPath … Compared 34% of the time [See comparison]
Blue Prism vs. UiPath … Compared 14% of the time [See comparison]
WorkFusion vs. UiPath … Compared 10% of the time [See comparison]

REVIEWERS * VISITORS READING REVIEWS *

TOP INDUSTRIES TOP INDUSTRIES

Software R&D Company … 32% Financial Services Firm … 22%
Comms Service Provider … 12% Energy/Utilities Company … 7%
Financial Services Firm … 8% Software R&D Company … 7%
Manufacturing Company … 7% Manufacturing Company … 6%

COMPANY SIZE COMPANY SIZE

1-200 Employees … 13% 1-200 Employees … 19%
201-1000 Employees … 15% 201-1000 Employees … 16%
1001+ Employees … 72% 1001+ Employees … 65%

* Data is based on the aggregate profiles of IT Central Station Users reviewing and researching this solution.

© 2020 IT Central Station

To read more reviews about Robotic Process Automation (RPA), please visit:
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Robotic Process Automation (RPA)

UiPath Continued from previous page

Top Reviews by Topic

VALUABLE FEATURES See more Valuable Features >>

This is going to be an interesting answer, but the most valuable feature of the software is not the software itself, but the community
that supports it. When I first started learning the software to support a program, I had to self-teach; there wasn't a budget for
training. But going through their learning platform and then connecting with the community when I didn't understand how to utilize
Jeremy some of the functionality, that was far more powerful than the product itself. The network around the product is amazing. The great
Gilliland
thing about the UiPath RPA ... [Full Review]

I think the most valuable feature is being able to run processes in an unattended way where we can schedule them, and then have
the report sent to the process owner's inbox in the morning. The is great for us, and we use it a lot. It saves the users a lot of time,
and we're able to do a lot more for a user than they were ever able to do on their own. [Full Review]
Kaitlyn Kapp

A lot of the value from this solution comes from Studio and the activities. They really enable us to make things happen accurately,
with the clicks and the types they support. Of all the automation tools I've tried or used, they seem to be the most accurate and
most consistent. The Orchestrator management tools are growing a lot and are constantly improving. [Full Review]
reviewer1214
511

The attended and unattended classification and simplicity are great, and it's easy to explain to people. Right off the bat, the task
performing the lowest granular entity is very clearly defined, which is something that I like. I really like that I am able to tell the story,
using Orchestrator, how humans work, how bots work, and how humans and bots work together. Orchestrator really tells a lot more
Vikram than just being a simple task manager. [Full Review]
Modgil

IMPROVEMENTS TO MY ORGANIZATION See more Improvements To My Organization >>

By utilizing this technology, you're able to get value through your value streams quicker. When you realize value, that means you
can work with your customers more quickly, as well as build customer loyalty and employer loyalty. These have definitely been
some of the byproducts of using the software. When I was working as an RPA manager, managing a program for an insurance
Jeremy company which supported insurance lifecycle processing, one of the components was that they had to review insurance policies
Gilliland
annually. It was very cumbersome. We were talking anyw... [Full Review]

With respect to saving time, I don't actually track that because I am a developer, but I know that our goal for next year is twenty
thousand hours. That's the big goal that we're working towards. With one of our processes, I think we're going to hit about thirteen
thousand hours if we can just get that one process done. That's a statement review. We sent out tens of thousands of statements,
Kaitlyn Kapp so we'll be able to review every single one of those. This would be a huge saving in time. I think right now we have about one
hundred and thirty-six processes i... [Full Review]

We have seen a lot of improvements to our organization. We have one that was a really high-visibility project, where it was kind of a
data entry thing that all of our retail managers were spending time on. The data was fed through to a vendor that we franchise
through, and they were spending an hour or two a week across hundreds of locations. We took that into the back office and got
reviewer1214 data feeds for all the data they were putting in, and then had a bot go through to the current system of reporting, and enter that
511
data for every single store location.... [Full Review]

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Robotic Process Automation (RPA)

UiPath Continued from previous page

ROOM FOR IMPROVEMENT See more Room For Improvement >>

Being a person who has held every RPA role from developer to analyst, architect, and executive, one feature I think it needs - from a
documentation perspective - is the ability to easily extract variable details and data. They do have a Variables panel that you
frequently interact with, but I constantly have situations where those need to be adjusted or I want to be able to present those to a
Jeremy business. Sometimes it's difficult to extract those, and if you're not tracking them while you build, you can quickly get into 200 to
Gilliland
300 variables in use, esp... [Full Review]

I would like to see a biweekly scheduling option in Orchestrator. We've actually built into our automations a roundabout way to
process every two weeks but it would be really nice to front end a biweekly schedule. Being in the financial services industry, we do
have a lot of projects that run on weird schedules. We've kept some of our automations attended just because they're ad-hoc. They
Kaitlyn Kapp might need to re-run them. We don't want to have to wait for Orchestrator managers to kick those processes off. But, outside of
that, there is no need for this one... [Full Review]

I would like to see more interconnectedness of everything, including making the APIs a little easier to use, and having bots be able
to call other bots and get them to start things. Having all of this a little more seamless would be really helpful. I would like to see
more seamless AI functionality built in to allow teams without data scientists or strong data people to be able to build and deploy
reviewer1214 simple models that will help enhance their bots further and let them do more. The technical support is a bit of a weak point for this
511
solution, and ideall... [Full Review]

In future releases of this solution, I would like to see more packaged solutions. We would like to see intelligence built into the core.
Specifically, we would like to see the recognition of human to human conversations. That intelligence would be great because we
have some very important use cases in that space that we are seeing. Our focus is moving closer to one hundred percent in that
Vikram space, as all of our new work is related to conversations. UiPath should offer an on-demand cloud-type model where you can get
Modgil
bots for five minutes, ten minutes, ... [Full Review]

PRICING, SETUP COST AND LICENSING See more Pricing, Setup Cost And Licensing >>

For pricing there is a variable at play, and that's scale. Depending on how you want to scale - whether working with a partner or
directly with UiPath - there's a specific cost per license. But then it's all about optimizing a process, and what we call "license
utilization." We try to maximize each license, and we'll have it running three or four processes. The cost is nothing, it's peanuts,
Jeremy when you see the capabilities. When you're talking about one license supporting what was previously done by 14 people, what is
Gilliland
$1,500, or whatever the licensing... [Full Review]

The most important tip that I would share with respect to the licensing is that you should not think of a bot as being able to do only
one thing. You should always consider the downtime and utilize the bots properly. That's the way you can have exponential ROI
from just that one simple investment. Even though these bots don't really cost much, you still want to say there are resources like a
Vikram dedicated machine that is there, there are electricity and all kinds of resources that also go into it. So the overall cost, we should
Modgil
look at that. If a bot is... [Full Review]

The cost depends on how many licenses we have and how we use the bots. We have a rate for attended bots and a rate for
unattended bots. The price itself depends on the project and the number of licenses required. The prices, in general, are good —
actually they are the best — but they could always be cheaper. Right now there is no one that is cheaper. The cost is in line with
reviewer1214 what we thought that it should be. [Full Review]
532

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To read more reviews about Robotic Process Automation (RPA), please visit:
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Robotic Process Automation (RPA)

Automation Anywhere (AA) See 252 reviews >>

Overview
Automation Anywhere is the world’s largest provider of robotics process automation (RPA) software and the pioneer of the
intelligent digital workforce. Over 1600 of the world’s leading enterprises deploy 1,000,000+ bots on the Automation Anywhere
platform to automate their business processes in banking, finance, insurance, technology, telco, logistics and other sectors.
Automation Anywhere has a global reach with 1600 employees and 500+ global partners that deliver products and services in
over 90 countries.

SAMPLE CUSTOMERS
Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

TOP COMPARISONS
UiPath vs. Automation Anywhere (AA) … Compared 47% of the time [See comparison]
Blue Prism vs. Automation Anywhere (AA) … Compared 7% of the time [See comparison]
Micro Focus UFT One vs. Automation Anywhere (AA) … Compared 6% of the time [See comparison]

REVIEWERS * VISITORS READING REVIEWS *

TOP INDUSTRIES TOP INDUSTRIES

Software R&D Company … 39% Financial Services Firm … 28%
Comms Service Provider … 12% Manufacturing Company … 14%
Financial Services Firm … 9% Software R&D Company … 11%
Media Company … 5% Pharma/Biotech Company … 10%

COMPANY SIZE COMPANY SIZE

1-200 Employees … 10% 1-200 Employees … 9%
201-1000 Employees … 19% 201-1000 Employees … 10%
1001+ Employees … 72% 1001+ Employees … 81%

* Data is based on the aggregate profiles of IT Central Station Users reviewing and researching this solution.

© 2020 IT Central Station

To read more reviews about Robotic Process Automation (RPA), please visit:
[Link]
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Robotic Process Automation (RPA)

Automation Anywhere (AA) Continued from previous page

Top Reviews by Topic

VALUABLE FEATURES See more Valuable Features >>

I would say the entire Automation Anywhere RPA functionality is the most valuable part of the product because it helps me to
automate the mundane interpretative task. That is where most of my team members, who are part of the support team for product
function, spend a lot of their time. The IQ Bot is good. The pilot that we have done with one of our U.S. entities went well. Our
Logeshbabu accuracy has increased tremendously over the last two to three months. We have increased FTE efficiency. It's definitely a success
Jothy
for us. You spend some time trying to autom... [Full Review]

Its integration with source control is very refreshing. There could be a little bit more maturity around how to do some of the features,
but not having to go outside the app, not having a separate set of procedures, allows you to check in and check out right from
within the app. You can make edits and uploads and undo your checkouts. That integration is very nice. It really does have a great
William dashboard. It has Bot Insight, it has MetaBots, and IQ Bots. It has so many features where it can read a file and loop. [Full Review]
"Sonny"
Kocak

One of the features that we have used the most is an action in the Workbench called Object Cloning. We find that very reliable and
very useful for implementing different business processes. In general, the security and role-based access control - credentials
security - are also important. We have a high focus on security in the bank. It's obviously a very highly regulated environment, so
AutoMan98 security is a top priority for us. To be allowed to automate different processes, we need to have a good set of controls around who
43
is allowed to do what, and what ... [Full Review]

#[Link] don't have to really code anything, as it gives you a good interface (UI), because the components are already preconfigured,
you have to just a drag and drop sequence in terms of how you want to execute the steps. #2. There are preconfigured APIs that
can be used. E.g., if you want to interact with the mailbox solution, you can have the RPA fetch attachments or email body from the
Priya Batish mail solution. You can process attachments via test file or PDF. You can even make Automation Anywhere work around PDF, which
is typically not that easy to work wit... [Full Review]

IMPROVEMENTS TO MY ORGANIZATION See more Improvements To My Organization >>

The product is improving our company in a number of different ways through the automation it helps us to create. I would say like
the AR function is completely automated right now, but we are in the stages where we are looking beyond AR, beyond finance, and
beyond support functions. All this time that we were using the product in the beginning, we chose to work on individual processes
Logeshbabu for automation. We are working in small pockets. We were identifying a project or a process as a small chunk of automation and we
Jothy
looked at opportunities within that p... [Full Review]

There was a large number of individuals who were doing the data collection and artifacts collection, and they were actually a third-
party. The solution improves our situation in terms of time, money, and resources. Plus, when you're dealing with a bank's
information, there are additional complications of privacy concerns. If we can keep that in-house and have a bot or automated code
William take care of it, then there are fewer human eyes on the private information as well. It's a resource saver, it's a money saver, and it
"Sonny"
Kocak helps us with security, keeping mo... [Full Review]

Through the software, we have been able to reduce the time that we spend on manual, repetitive tasks, so that we can focus on
activities that add value to the business or to our partners and customers. The most important things are saving time, increasing
control, and increasing automation. If you ask our CFO, I think he would say that the most important thing is that we saved some
AutoMan98 money, with more efficient operations, etc. But I feel the ability to change from doing non-value-added tasks into work with added
43
value is important. We have saved the e... [Full Review]

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Robotic Process Automation (RPA)

Automation Anywhere (AA) Continued from previous page

ROOM FOR IMPROVEMENT See more Room For Improvement >>

At least for our requirements, whatever version we have been using till now — I think the current version 11.3.2 — is fantastic and
more than we could use as we grew with the product. Any additional functionality I'm going to get in the upcoming version is a
bonus for us as users. No product is perfect, so there is always some room for improvement. Right now we are most interested in
Logeshbabu cloud functionality. It could give us an additional option for managing everything in on-premises or in the cloud. My experience and
Jothy
knowledge with respect to our initi... [Full Review]

Regarding the integration with source control, when there's a large number of operations the bulk operations need a little bit more
maturity. Also, regarding the UI, once you're in some of the screens there are fixed dialogues. They are a set size, so there's a lot of
horizontal scrolls and vertical scrolls. Those are things that can be addressed in the future. The integration and having it inside the
William applications are far more important than these pesky complaints. But I get to a lot of scrollbars when I'm reading code. Sometimes I
"Sonny"
Kocak have to keep scro... [Full Review]

The main things I've found that could be better are small things that can be annoying when you're using them a lot. I would
recommend they add a feature where, if you mark the start of an "If" sentence it will highlight the end of the "If" sentence. That
would make it easier to get a better overview. The small things are the most important in our day-to-day work with their software.
AutoMan98 Incremental improvements for a better overview or better user experience would help. Also, we would like to see more options for
43
merging and un-merging PDFs. More flexib... [Full Review]

#1 Exception Management and Notification: When you are making a code, and there is a happy path and exception management
mechanism, it would be nice if there was feedback in terms of whether this is the most appropriate way to code this. I'm not sure
how this can be done, but that could be very insightful. It already gives you some screen tips, but this could be done in a better
Priya Batish fashion, in case you are creating the workflow and then you believe a beta workflow is available or could be done. If a screen tip
could be given to the coder for this sort ... [Full Review]

PRICING, SETUP COST AND LICENSING See more Pricing, Setup Cost And Licensing >>

Automation Anywhere's pricing is competitive. That's obviously something that attracted our company to it. They're very well priced.
I can't speak to let's say UiPath or Blue Prism. I do know Pega vs Automation Anywhere is somewhat comparable, but Pega also
requires a lot more infrastructure and a lot more experience to get up and running. There's a bigger upfront cost to get Pega and
William they also want to push their case management, so even if you go RPA, they're going to want to get you to do the case management
"Sonny"
Kocak side of things as well. [Full Review]

We just did a round of price comparison on a global scale and found it's so hard to compare the license prices. But, Automation
Anywhere, in general, is on the same price level as the other vendors, a bit lower in some cases. If we're thinking about the list
prices, the Enterprise platform license fee is quite high. If you have five Bot Runner licenses, five bot creator licenses, a Control
AutoMan98 Room, and an Enterprise License fee, Automation Anywhere is much more expensive than the others. But if you have a global
43
agreement with them, the Enterprise plat... [Full Review]

# Licensing: One of the components of key drivers for us to renew our contract is AI or automation. As an organization, we are
moving toward smarter operations. Our pricing a year ago was $600 per license, but I am not sure of our current licensing cost. #
Set up cost: Additional costs will be for the machines and the number of machines that you are using. You can deploy virtually as
Priya Batish well as on physical machines. In both the situations, you do need to allocate a certain budget for securing the machines and where
the software will be installed and ru... [Full Review]

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To read more reviews about Robotic Process Automation (RPA), please visit:
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Robotic Process Automation (RPA)

Blue Prism See 13 reviews >>

Overview
In this digital era where start-ups are constantly disrupting markets, only the most agile and innovative enterprises survive and
thrive. At Blue Prism, we pioneered Robotic Process Automation (RPA), emerging as the trusted and secure intelligent automation
choice for the Fortune 500 and public-sector market. Now we bring you connected-RPA supported by the Digital Exchange (DX)
app store—marrying internal entrepreneurship with the power of crowdsourced innovation.

More than 1,000 major enterprise customers leverage Blue Prism's Digital Workforce, empowering their people to automate
billions of transactions while returning hundreds of millions of hours of work back to the business. Visit [Link]....

SAMPLE CUSTOMERS
Coca-Cola, Walgreens, American Express, Royal Bank of Canada, Pfizer, Shop Direct, O2, Siemens, Ascension Healthcare, Jaguar Land
Rover

TOP COMPARISONS
UiPath vs. Blue Prism … Compared 32% of the time [See comparison]
Pega Robotic Process Automation vs. Blue Prism … Compared 14% of the time [See comparison]
Automation Anywhere (AA) vs. Blue Prism … Compared 13% of the time [See comparison]

REVIEWERS * VISITORS READING REVIEWS *

TOP INDUSTRIES TOP INDUSTRIES

Software R&D Company … 40% Comms Service Provider … 18%
Comms Service Provider … 12% Recruiting/Hr Firm … 18%
Manufacturing Company … 7% Pharma/Biotech Company … 18%
Financial Services Firm … 6% Financial Services Firm … 18%

COMPANY SIZE COMPANY SIZE

1-200 Employees … 8% 1-200 Employees … 25%
201-1000 Employees … 2% 1001+ Employees … 75%
1001+ Employees … 90%

* Data is based on the aggregate profiles of IT Central Station Users reviewing and researching this solution.

© 2020 IT Central Station

To read more reviews about Robotic Process Automation (RPA), please visit:
[Link]
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Robotic Process Automation (RPA)

Blue Prism Continued from previous page

Top Reviews by Topic

VALUABLE FEATURES See more Valuable Features >>

The feature of Blue Prism that I find most valuable is the ability to build my own custom objects or use custom logic for doing the
particular task. If there is a task that Blue Prism cannot do out of the box, Blue Prism provides me the facility of designing one and
integrating it into the application. This process is called Visual Basic Objects. I can do all I like because I can add to the functionality
Sharad Soni of the Blue Prism tool as and when I require it. [Full Review]

The automation in version 6 seems to be a lot better than it was in previous versions. In my opinion, that is great. The matrix in
terms of reporting is becoming more friendly. It can be used with other analytics tools and that too is a great thing. You can pull stuff
into stats, you can pull stuff into any kind of data analytics tool, like Tableau for example. You can easily see where all your
Rao problems lie, in a visual way. It's always nice to have a visual representation of things, whether you're a kid in school or whether
Parathnandh
you're a professor at a ... [Full Review]

The most valuable feature for us was the orchestration of the workflow. The way you design the flow and configure the activities for
the bot is very useful if you are working with any of the BPM or local platforms. It made it very easy for the developers to work with
assets. [Full Review]
Gowtham
Thotapalli

We found the unassisted bots very useful because they can program a variety of different processes. This is a valuable feature of
Blue Prism, especially when compared to other tools on the market. [Full Review]

Somasundar
am N

IMPROVEMENTS TO MY ORGANIZATION See more Improvements To My Organization >>

I use Blue Prism for my customers. I really don't use Blue Prism in my own company or for my own automation. I do automation for
my clients. If you look at the banking sector, there is a lot of regulatory compliance to be adhered to, and that's where Blue Prism
has helped me a lot. Because of automatic compliance checking and auditing, Blue Prism actually gives my clients a lot of benefits,
Sharad Soni i.e. as an auditor which can check up to 100 transactions a day. I can now basically sit back and look at over 100 transactions being
checked per day. Blue Prism... [Full Review]

It helps us reduce the number of people involved in mundane tasks. In the case of Absa, it has really impacted them, the way the
customer interacts with the organization when it comes to certain processes. They have become one of the better banks in terms of
technology now. When having to fill out an application, for example, there's an app. In the back-end of that app, the whole process
Rao is automated. They get an acknowledgment within a couple of seconds. That is the way it has a positive impact on the organization.
Parathnandh
If the end-user or the client is ... [Full Review]

An example of how this solution helped us is with our ticket creation process. When a client raises a ticket with us, we receive an
attachment by email. We have to first read the content of the email and then the attachment. Next, we have to identify who the
customer is, and based on that, we create a ticket and assign it to the appropriate team. By using the automation in Blue Prism, we
Gowtham have reduced the manual activities of somebody reading those emails, figuring out whose account it is, deciding where it should go,
Thotapalli
and creating the ticket. All of ... [Full Review]

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Robotic Process Automation (RPA)

Blue Prism Continued from previous page

ROOM FOR IMPROVEMENT See more Room For Improvement >>

Since Blue Prism gives me a lot of flexibility, I don't want the vendor to make any changes out of the box. I believe that there could
be more community support, or there could be more support for developers like us from Blue Prism. Blue Prism provides a lot of
documentation, but there is a lack of support. This is missing. A lot of times, you get stuck and have to solve the problem yourself. If
Sharad Soni there is a community that is working together and Blue Prism could support that, it would be very nice. I really don't need any
additional features because ... [Full Review]

Blue Prism is lagging in terms of artificial intelligence. There is no artificial intelligence in version 4 or 5, which most people are still
using as far as I'm aware. To be fair, they do have AI in version 6. Still, it's lagging terribly. Blue Prism is the inventor of the name of
the term "RPA," and it's disappointing to see they are sitting around. Blue Prism, in my opinion, is very solid because it has so many
Rao years of evolution and backing. It's more solid than the other platforms but I feel that the intelligent automation needs to be jacked
Parathnandh
up... [Full Review]

I would like to see wider integration with other products. That way, while we work on other core systems like SAP or Salesforce,
there are ready-made connectors that can get the data. It would make it easier for people to work with Blue Prism. The next release
would benefit from integration with artificial intelligence and machine learning technologies. For example, the OCR can populate
Gowtham fields in variables and proceed with a workflow. But adding intelligence to this, or integrating with a service such as AWS, would be
Thotapalli
useful. [Full Review]

I would like to see it better integrated with, or layered over, Java-based systems. A feature that I would like to see in the next
release is the ability to easily call on the robots to fulfill part of the process, and be run by the users in the business, where the robot
can simply be activated rather than running mass processes from a control room. Essentially, I think that keeping the human in the
Andrew_Wri loop is important. Blue Prism does have some vendors that partner to accomplish this, but it would be nice to have it built-in, rather
ght
than have a separ... [Full Review]

PRICING, SETUP COST AND LICENSING See more Pricing, Setup Cost And Licensing >>

We really don't bear the costs. The cost is borne by the customer. It runs into about $100,000 per year per customer for Blue Prism.
We need to add the hardware costs to set up the servers for the SQL server, and then we need to budget for about a week to set
up the entire infrastructure. We need to add the cost of the people who will be working during this week. There are other costs, but
Sharad Soni it is the same for any tool. We normally budget around $30,000 for the first year for the hardware, setup, and people cost. [Full
Review]

Other than your infrastructure, in terms of servers that you have to set up, I don't think that there are any costs in addition to the
standard licensing fees. [Full Review]

Gowtham
Thotapalli

Pricing is on an annual basis. Blue Prism is around 8,000 GBP while other tools vary between 3,000 to 6,000 USD. The standard
licensing fees for Blue Prism are around 3,000 to 4,000 USD for a partner. In addition to the tools, you have implementation costs
to consider. There are no additional fees. [Full Review]
Somasundar
am N

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Robotic Process Automation (RPA)

Kryon RPA See 19 reviews >>

Overview
The Kryon RPA Platform sets the standard for secure, scalable and cost efficient robotic process automation management and
optimization. It’s also among the most business-user friendly platforms on the market.

SAMPLE CUSTOMERS
HPE

TOP COMPARISONS
UiPath vs. Kryon RPA … Compared 40% of the time [See comparison]
Blue Prism vs. Kryon RPA … Compared 11% of the time [See comparison]
NTT-AT WinActor vs. Kryon RPA … Compared 11% of the time [See comparison]

REVIEWERS * VISITORS READING REVIEWS *

TOP INDUSTRIES TOP INDUSTRIES

Software R&D Company … 36% Financial Services Firm … 50%
Financial Services Firm … 11% Insurance Company … 13%
Comms Service Provider … 11% Comms Service Provider … 6%
Wholesaler/Distributor … 5% Hospitality Company … 6%

COMPANY SIZE
1-200 Employees … 5%
201-1000 Employees … 38%
1001+ Employees … 57%

* Data is based on the aggregate profiles of IT Central Station Users reviewing and researching this solution.

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Robotic Process Automation (RPA)

Kryon RPA Continued from previous page

Top Reviews by Topic

VALUABLE FEATURES See more Valuable Features >>

The bot is typically about twice as fast as a person and more accurate, as long as the data going in is good. That is the biggest
advantage. I do like the feature if you find an opportunity that it is very simple to export the recording of that process and import it
into Kryon Studio as a starting point to build that automation. It's a really good tool for our business process managers because they
Adam can take all that information to their constituents in their departments. Even if it's not robot automation, they have an opportunity to
Staude
improve the proc... [Full Review]

We have relied heavily on the the data group base integration features, as well as the email and Exchange integration features. The
ability to integrate with Office makes life a lot easier. One of the things that we do is interact with a lot of Excel worksheets and their
information without having to load up the Excel worksheets themselves. Instead, we are able to pull the data directly from them and
Reviewer46 do the manipulations that we need, then put them back into the spreadsheet or into another worksheet without having to wait for
830
Excel to load. The abil... [Full Review]

We do have bots where we use .NET plugins to make some of them faster, but other than those, I have built most of the bots that
we have. Even though I'm in IT, I'm a business analyst. As a business user, it's so easy to use. With the recording of the processes,
we didn't need to hire a specific developer. We do have one now because there was only one of me, but we are able to build most
Reviewer74 of our processes without having to develop the actual development skillset. It's nice to have that skillset here, because we can scale
906
by using .NET, but the simplic... [Full Review]

The recording capability is valuable because of the amount of data it captures automatically. It's quite good. It means less
development, and fewer configuration settings to fill in after you're done. It's quite easy to use, end-to-end, minus the Process
Discovery piece. The ease of use is probably the best part about it. For developers, the program is very user-friendly. [Full Review]
ITConsul959
1

IMPROVEMENTS TO MY ORGANIZATION See more Improvements To My Organization >>

Our company has seen crazy growth over the last 10 to 12 years. We have been up 20 percent year-over-year for that amount of
time. Without some of this automation, we would not have the time to invest in developing a full solution or custom applications to
handle some stuff because things are changing so quick. It's not worth the investment or there is not enough time to keep up.
Adam Constantly hiring more people isn't always an option either. It's sort of a necessity with the growth that we've seen to use this to
Staude
help with some of the pain points that ... [Full Review]

It has benefited our organization through automated rates and pricing. We built an automated rate system that runs four times a
day. Our initial analytics coming back from that rate system for a single two-day period in July performed over 25,000 individual
rate changes across just under 600 hotels. With this volume of activity, there is no way that we could hire enough revenue
Reviewer46 managers to perform those volume of rate changes. This rate system has allowed us to be more responsive and competitive with
830
our rates with less human involvement. It is leav... [Full Review]

We have a bot that creates a proposal using a request-for-proposal template that people fill out. We then create the proposal,
based on that information, on our internal site. Another one is where we mail out payroll files that come in by reading a portion of
the file to get payroll dates and the like. Those are two of our really big ones. The payroll bot saved 15,000 hours last year. For the
Reviewer74 other one, while I don't have specific metrics on total time saved, it went from a 30-minute, manual prep process to an eight-minute
906
bot process. It has helped... [Full Review]

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Robotic Process Automation (RPA)

Kryon RPA Continued from previous page

ROOM FOR IMPROVEMENT See more Room For Improvement >>

Process Discovery is brand new. We are on 19.1 for it. I know on 19.2 that they change the architecture completely. From talking to
some other companies that use this, it sounds like we are missing some pretty big features that we will need. We will be doing an
upgrade here in the near term. In general, Kryon's upgrade process is basically uninstall/reinstall at this point. They don't have an
Adam easy way to upgrade the software in place, which would be an added benefit. The process is not difficult. We have just a handful of
Staude
robot machines with high av... [Full Review]

This need for improvement deals with the Office APIs in it. There have been some times when dealing with the macro interactions
that we have had to build our own way of executing those macros rather than using the inbuilt tools provided by Kryon to execute
them. I would like to see some improvement there. We have also run into instances with some of the Office integration commands
Reviewer46 that are available, where we have had occasional troubles. They read the data once, hold a file open, or do something in the
830
background. It would be nice to see the handli... [Full Review]

At first, we had problems with the object detection but in this latest release it has been better, and I think it keeps getting better.
They also came and trained us a little bit so that helped. There are some known defects that are on our list for the next release, but
that happens. It's technology. They're aware of them and they're working on them. [Full Review]
Reviewer74
906

Process Discovery currently is not working for us. It's not giving correct information, correct stats. It's an issue that is currently open
with Kryon as a ticket that they are investigating. In our instance, it did not function as advertised. As a result, business analyst hours
haven't factored in because Process Discovery is generally the piece that's supposed to save business analyst time. As of right now,
ITConsul959 we've saved no time in that area. Also, troubleshooting and debugging could be improved. It's missing a proper debugger. It's very
1
difficult, ... [Full Review]

PRICING, SETUP COST AND LICENSING See more Pricing, Setup Cost And Licensing >>

They license per robot and we have 25 robots. You get so many robot licenses and can allocate those licenses to either attended,
unintended, or Process Discovery bots. If you have 25 licenses, for example, you could have 20 automation bots and five process
discovery. This allocation is flexible. There are also maintenance costs. [Full Review]
Adam
Staude

The OCR reader, to help read non-digital PDFs, has a separate charge. We don't have that plugin. The only other cost that I know
was separate, at the time, is the Process Discovery. I don't know if that's included in a bundle now. [Full Review]

Reviewer74
906

Our licensing cost is close to $80,000 US per year and that includes the server, Studio, and both attended and unattended bots.
There are no costs in addition to the standard licensing fees. [Full Review]

GururajSubb
arao

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Robotic Process Automation (RPA)

Microsoft Power Automate See 5 reviews >>

Overview
Microsoft Flow is now Power Automate—a versatile automation platform that integrates seamlessly with hundreds of apps and
services.

SAMPLE CUSTOMERS

TOP COMPARISONS
UiPath vs. Microsoft Power Automate … Compared 63% of the time [See comparison]
Automation Anywhere (AA) vs. Microsoft Power Automate … Compared 19% of the time [See comparison]
Blue Prism vs. Microsoft Power Automate … Compared 13% of the time [See comparison]

REVIEWERS *

TOP INDUSTRIES
Software R&D Company … 41%
Comms Service Provider … 14%
Construction Company … 5%
Retailer … 5%

* Data is based on the aggregate profiles of IT Central Station Users reviewing and researching this solution.

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20
Robotic Process Automation (RPA)

Microsoft Power Automate Continued from previous page

Top Reviews by Topic

VALUABLE FEATURES See more Valuable Features >>

I think the most valuable thing about this product for me is that it is really quick and easy to use. You do not need to have a lot of
development skills to be able to create solutions. There is very little code involved, which is great, and it is very logical. It has also
got great reporting. You can see the success and failure of each item that has been run through it. There are a lot of out-of-the-box
reviewer126 connectors as well that make things easier. [Full Review]
8505

The most valuable feature is that it is pretty low-code, so you don't need much coding expertise to use it. I like that Power Automate
is bundled with Office 365 and that it integrates with it pretty well. [Full Review]

reviewer1241
364

From a development point of view, I found UiPath to be more valuable in flexibility. But Power Automate has been very easy to use
in deploying most of our development, so because of that, it has become our preferred automation product. [Full Review]

reviewer129
9474

It provides business workflow features and application features, but the most valuable component is the RPA. It is easy to set up
and use. For people who already use Office 365, Power Automate is very easy to integrate and use. [Full Review]

reviewer123
7389

IMPROVEMENTS TO MY ORGANIZATION See more Improvements To My Organization >>

The thing that this product has provided is a solution for quickly developing prototypes. We can create some new solutions really
fast, test it to understand exactly which data is needed and then deploy the solution moving forward quickly through the process.
That has been important for us. It is not necessarily that we all use Power Automate as a production-ready solution. It is more that
reviewer126 we can use it to make prototypes that we can test with. [Full Review]
8505

Implementing Microsoft Power Automate has made our development team more efficient. They are the ones who tend to have used
it and applied it to help automate micro-tasks. It has made their life easier. We have not deployed it beyond our development teams.
[Full Review]
reviewer1241
364

We simplified the business processes and improved the efficiency of business user operations. As an example, we used to manually
copy data between systems or to other files, and by using the RPA part of this solution, it now automatically copies and manipulates
the systems and the files. [Full Review]
reviewer123
7389

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Robotic Process Automation (RPA)

Microsoft Power Automate Continued from previous page

ROOM FOR IMPROVEMENT See more Room For Improvement >>

To improve the product, I think it would be great to see even more connectors available out-of-the-box and more maturity in that
direction. I would also like to see some readiness for creating test and production environments so that you can differentiate which
environment is you are working in. As far as additional features I am not sure what could really improve the product. It could maybe
reviewer126 do with some more insights like triggered alerts. [Full Review]
8505

The user access level and user account part of this product needs to be developed. For example, if I'm a line manager and I have
multiple approvals that are automated then I can't log into a dashboard and see all of my requests. I would like to have a user
account so that the staff can see all of their requests, including the status and other details for each one, on the dashboard. This
reviewer1241 solution does not work well with external people who are outside of the organization, like suppliers. It needs support for external
364
email addresses. It would be diff... [Full Review]

I think that the thing which needs the most improvement is really just their documentation. It should have better details of the
processes. Right now it is on the lower end of the scale and does not have enough depth. So just adding more details and
examples in the documentation would be helpful to users. It could really use some more capabilities with the OCR and UI
reviewer129 functionality of the automation. Right now it is pretty good, but with that, it would be great and easier to use. [Full Review]
9474

In the future, I would like to see more focus on AI and third-party integration. Compared to other RPA solutions, there is a little bit of
a feature gap. [Full Review]

reviewer123
7389

PRICING, SETUP COST AND LICENSING See more Pricing, Setup Cost And Licensing >>

Power Automate is really cost-effective. You pay for use and if you want a premium connector then you just pay for a premium
connector. But a lot of things are available for free. If you want to use an adapter that is not available for free, then you have to pay
the provider for it. I do not know how much that costs. [Full Review]
reviewer126
8505

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Robotic Process Automation (RPA)

Blue Prism Thoughtonomy Virtual Workforce See 9 reviews >>

Overview
The Thoughtonomy Virtual Workforce is a highly flexible intelligent automation platform. It uses software to replicate the way
people work in existing applications and systems, the processes they follow, and the decisions they make, to deliver automation
without disruption.

SAMPLE CUSTOMERS
Cabot Credit Management, Hovis, Utilita

TOP COMPARISONS
Blue Prism vs. Blue Prism Thoughtonomy Virtual Workforce … Compared 54% of the time [See comparison]
UiPath vs. Blue Prism Thoughtonomy Virtual Workforce … Compared 32% of the time [See comparison]
Automation Anywhere (AA) vs. Blue Prism Thoughtonomy Virtual Workforce … Compared 7% of the time [See comparison]

VISITORS READING REVIEWS *

COMPANY SIZE
1-200 Employees … 10%
201-1000 Employees … 30%
1001+ Employees … 60%

* Data is based on the aggregate profiles of IT Central Station Users reviewing and researching this solution.

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23
Robotic Process Automation (RPA)

Blue Prism Thoughtonomy Virtual Workforce Continued from previous page

Top Reviews by Topic

VALUABLE FEATURES See more Valuable Features >>

The reusability of the solution is excellent. It's a superior feature - far superior to any other tool on the market. The ease of use is
excellent. You don't need to be a technical person to use it. You don't need to have a programming background. If you compare it
with other tools they would require you to have a basic understanding of at least one programming language. That's not required
reviewer131 here. If you are good at algorithms, if you can write flow charts, you can run this tool easily. The solution has the best documentation
0910
on the market. It makes ... [Full Review]

I would say that the most valuable feature in Blue Prism's Virtual Workforce is that it is quite stable and this is imperative to the
industry we serve. [Full Review]

reviewer126
1059

The most valuable feature would be Object studio - the ease of building automation, the development environment where you
basically build the flows and the logic. The other aspect of value is its support for security controls and data integrity. [Full Review]

reviewer122
7903

ROOM FOR IMPROVEMENT See more Room For Improvement >>

There are a lot of things that can be improved. I know most of the things are in the pipeline. They've now admitted, for example, a
web-based control room would be much more beneficial. They're working on building that. The solution needs a more out-of-the-
box connector with leading applications around the world. There should be more flexibility to do some calculations on the goals
reviewer131 from the studio itself. I personally would like the solution to be supporting more languages. There should be a digital exchange
0910
where users can download functions to inc... [Full Review]

One area that the product can be improved is the ease-of-use because it is not easy to work with. Another area where it could
improve is adding more automation features that it does not yet have like tended robots. Right now this solution only has
unattended RPAs (Robotic Process Automation). One of the additional features which I would like to see included in the next
reviewer126 release is process recording. It is a feature that can actually record some process and convert the processes to code. This can save
1059
time so that development could be much more rapid.... [Full Review]

Blue Prism is slightly difficult for the non-technical user. The centralized, client-server model that this solution uses does not work
well and should be broken down into something that is web-based and locally controlled. Designing something in a client-server
model is okay, but distributing those packages into a cloud model would be more appropriate. It is not easy to get training online.
VikasTando They recently opened up their online training for a month, but that is not sufficient for training an individual who has other jobs to
n
do. Blue Prism has to tid... [Full Review]

Improvement could be made with training and access to an ecosystem and developer's forum. I would suggest building out the
ecosystem for developers to obtain training on the tool without having to make a heavy investment in licenses. For additional
features, there's always a huge need to deal with unstructured input with RPA and I'd love to see built-in intelligence automation
reviewer128 tools to deal with unstructured inputs. [Full Review]
6514

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Robotic Process Automation (RPA)

Blue Prism Thoughtonomy Virtual Workforce Continued from previous page

PRICING, SETUP COST AND LICENSING See more Pricing, Setup Cost And Licensing >>

I do not know exactly what the pricing is that we get on the product but I know that we get a pretty good deal because we are a
huge group. We have over 50,000 employees with good clients and plans for growth, so we were able to negotiate a fairly good
price. In general, I am also aware that our organization is satisfied with the cost of the product. [Full Review]
reviewer126
1059

Annual licensing costs were somewhere between $5,000 - $10,000 for the development tool. For the control tower, I think fees
were about $50,000 annually. [Full Review]

reviewer128
6514

We pay about $15,000 per quarter in licensing costs. We don't have to pay for any other extra costs. There isn't, for example, an
extra cost for technical support. We just pay the licensing. [Full Review]

Sumanth-
Babu

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Robotic Process Automation (RPA)

WorkFusion See 7 reviews >>

Overview
WorkFusion RPA Express is free, enterprise-grade software that enables business users to integrate core systems and automate
transactions. It's easy to install and can run on a laptop or a single server, with features that operations team pay for right now.

SAMPLE CUSTOMERS

TOP COMPARISONS
UiPath vs. WorkFusion … Compared 44% of the time [See comparison]
Blue Prism vs. WorkFusion … Compared 12% of the time [See comparison]
Automation Anywhere (AA) vs. WorkFusion … Compared 12% of the time [See comparison]

REVIEWERS * VISITORS READING REVIEWS *

TOP INDUSTRIES COMPANY SIZE

Software R&D Company … 32% 1-200 Employees … 38%
Comms Service Provider … 14% 1001+ Employees … 63%
Financial Services Firm … 12%
Retailer … 8%

* Data is based on the aggregate profiles of IT Central Station Users reviewing and researching this solution.

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26
Robotic Process Automation (RPA)

WorkFusion Continued from previous page

Top Reviews by Topic

VALUABLE FEATURES See more Valuable Features >>

The most valuable feature is having the technology to interface into systems where we didn't otherwise have an API or some other
kind of service or access. The benefit is in creating solutions where we don't have a backend API to call. [Full Review]

reviewer824
844

The dashboard is the solution's most valuable feature. When clients want to look at the data it's very easy for them to do so. The
dashboard for the IT manager is very useful if there are issues and to create and follow processes. [Full Review]

reviewer109
8837

This solution has great document recognition capabilities. It uses OCR and Machine Learning and works with digitized documents. It
collects the fields inside the documents, based on the models that we trained with. [Full Review]

Oleskii
Duritsyn

ROOM FOR IMPROVEMENT See more Room For Improvement >>

Everything has room for improvement, and the product continues to evolve. One area of improvement would be the ability to run
headless on their Express product. This would allow one to run the automation on their local machine, but still be able to work in
other applications using mouse and keyboard while the automation runs headless in a minimized window in the background. A
reviewer824 single-server version of the product that will work for a mid-range mid-size company would also be good to see. Finally, working in
844
partnership with software companies like SAP... [Full Review]

For my customers, I don't see much to improve. The problem with the solution is that it is agnostic, so it's not made for banks.
Sometimes we are challenged because of this. We have to make everything from scratch to make it work for our clients. [Full
Review]
reviewer109
8837

UiPath and Blue Prism have certain features that I'd like WorkFusion to implement in which we can see a connection to the email. I'd
like for WorkFusion to provide that type of input or provide that information to a restricted email and to extract the email and do the
processing. This kind of feature would make it more efficient. I would also like for it to be NLP-based. The OCR capability should
reviewer122 also be improved. In the next release, I would like to see NLP processing, OCR capabilities, and for them to make the email
6691
connections quicker. We don't l... [Full Review]

Areas for improvement are totally dependent on each company and how they are going to use it. It's completely dependent on their
operations, so I cannot comment on what needs to be improved. However, it could be much more process-oriented - that could be
upgraded. And they could give me a little bit more flexibility to make the modifications I need. There are elements in the access
Ranjan- control circuits that could be recyclable. There are features we are looking at where we'll be putting our FPS spreadsheets where
Prasad
we want them. [Full Review]

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Robotic Process Automation (RPA)

WorkFusion Continued from previous page

PRICING, SETUP COST AND LICENSING See more Pricing, Setup Cost And Licensing >>

The licensing and pricing isn't ideal for clients. Sometimes they don't want to invest the money. The solution should consider
improving the licensing model. [Full Review]

reviewer109
8837

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28
Robotic Process Automation (RPA)

WinAutomation by Softomotive See 5 reviews >>

Overview
WinAutomation provided by Softomotive is the world’s best desktop automation tool and provides a powerful, robust and easy to
use Windows-based platform for building software robots.

WinAutomation brings the benefits of Robotic Process Automation to your desktop. It offers the most powerful, robust and easy to
use Windows-based software that allows you to automate routine and repetitive tasks. WinAutomation helps you reduce costs and
improve the overall speed and accuracy of business processes.

WinAutomation can automate ANY windows-based task you can imagineAugment your own work by automating time consuming,
repetitive tasks and free up valuable time for more value-added activities. WinAutomation can automate simple administrative
tasks,... [Read More]

SAMPLE CUSTOMERS
xerox, harris&ford, JDM Wealth Management, Fetter Group

TOP COMPARISONS
Automation Anywhere (AA) vs. WinAutomation by Softomotive … Compared 28% of the time [See comparison]
ProcessRobot by Softomotive vs. WinAutomation by Softomotive … Compared 20% of the time [See comparison]
Blue Prism vs. WinAutomation by Softomotive … Compared 17% of the time [See comparison]

* Data is based on the aggregate profiles of IT Central Station Users reviewing and researching this solution.

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Robotic Process Automation (RPA)

WinAutomation by Softomotive Continued from previous page

Top Reviews by Topic

VALUABLE FEATURES See more Valuable Features >>

The most valuable thing about the product is that it is simple. When you go into the UI — and probably because Softomotive has
about a 20-year long history in the IT industry — there are small details in the features that simplify how you work with it. It has all
the big features like competing products but the detail is the kind of thing that makes users feel more comfortable using the product
reviewer124 than if the details were not there. So those kinds of ease-of-use details are good things for Softomotive. The design is a GUI
5768
interface which is really for ... [Full Review]

The solution has drag and drop features, and a development console that's in simple English, so even a non-tech can understand
what the code means. It has controls in boxes, just like Automation Anywhere, which helps alert the developer to take care of the
smaller-level details which reduce errors. It's a very good feature. The solution is comparatively quick to deploy for making smaller
Gaurav_Satl automation processes. [Full Review]
e

The most valuable feature is the ability to integrate across multiple systems. For example between web portals, excel and email.
The ability to write a process that covers all of those different areas of technology. [Full Review]

Neil Watson

WinAutomation is very easy to use. It's a code three platform that works very easily with documents to create custom automations. It
also allows users to share their automations with colleagues, so users can send and receive automations quite easily. [Full Review]

reviewer126
6177

ROOM FOR IMPROVEMENT See more Room For Improvement >>

I think the primary thing that needs improvement in this product is the stability. It looks like it is easy-to-use and that is very nice, but
it is more important to have a stable product and not just one that is easy-to-use. If I am working to create a simple process, odd
errors occur quite often and in the middle of creating the process. The additional features I might like to see in the next release
reviewer124 would be adding in some capabilities that other products already have. For example, some RPA process management framework.
5768
UiPath has something like ... [Full Review]

The solution's recommendation feature needs improvement. So many times it fails, which tells us that although the hardware
configuration and software configuration and the environment stay the same, we should expect the automation tool to recognize
images correctly, but it does not. There have been issues in which it has failed, and it remains a concern. At times, it crashes, for
Gaurav_Satl some unknown reason. We avoid automating any complex automation processes. We find the solution to be not that user-friendly,
e
and might be using the older version, which re... [Full Review]

One of the challenges is dealing with OCR text recognition. They link out to Google, IBM, and Microsoft AI services for text
recognition. This area needs to continue to improve because recognizing forms and what's on a form, and then when you try to
translate that into information that you can use, is very difficult. I have not been able to make that work. I think that the technology is
Neil Watson there, but it would require too much coding and it would be too much of an investment of time to make it work. WinAutomation
doesn't have the management abilities fo... [Full Review]

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Robotic Process Automation (RPA)

WinAutomation by Softomotive Continued from previous page

At this time, I can't say the solution is lacking any features. The solution could use some more advanced AI tools. It's one of the
solution's only weaknesses. [Full Review]

reviewer126
6177

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Robotic Process Automation (RPA)

NICE Robotic Automation See 2 reviews >>

Overview
NICE Robotic Automation is allowing organizations to reinvent customer service in the back office and the contact center.
Automation offers an immediate reduction of administrative costs for a quick return on your investment. With robots able to
perform tasks four to five times faster than a human, NICE Robotic Automation enables quicker turnaround times for customer
requests and improved service-level agreements (SLAs). Routine processes are completed flawlessly every time, reducing the
need to allocate time for making corrections. NICE Robotic Automation is highly scalable, so a center's processing power can
increase when demand does.

SAMPLE CUSTOMERS
HelpLine, Telefonica Spain, Banca Popolare Di Sondrio

TOP COMPARISONS
UiPath vs. NICE Robotic Automation … Compared 36% of the time [See comparison]
Blue Prism vs. NICE Robotic Automation … Compared 22% of the time [See comparison]
Another Monday vs. NICE Robotic Automation … Compared 20% of the time [See comparison]

REVIEWERS *

TOP INDUSTRIES
Software R&D Company … 34%
Comms Service Provider … 17%
Retailer … 12%
Financial Services Firm … 10%

* Data is based on the aggregate profiles of IT Central Station Users reviewing and researching this solution.

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Robotic Process Automation (RPA)

NICE Robotic Automation Continued from previous page

Top Reviews by Topic

VALUABLE FEATURES See more Valuable Features >>

NICE is one of the only vendors that does attended and unattended out-of-the-box. Using the unattended processes we've been
able to build a "feature library." We break each process down into workable chunks that we can save into a big library. The next
time we come to automate a task, we already have chunks of that automation built. For example, logging into an application is what
Marc Lee- we call a feature. We build it and we put it into the library. The next time somebody comes along to automate a process that uses
Smith
that application, the login feature is al... [Full Review]

The standout feature is that we've been able to change it completely, visually. It has got icons, you can go into links, it's very
colorful. We changed the whole look and feel of it in January. We developed all that last year with the developer. Guidance at other
places can be a script, a Word document, or some sort of application which is there for the agent to go through while doing sales.
Nicola What we've done with the RTI client is that we've brought it into a bit more of a 21st-century feel. Our agents have the ability to
Bentham
move around when they want, ... [Full Review]

IMPROVEMENTS TO MY ORGANIZATION See more Improvements To My Organization >>

A good example of an unattended bot is for what we call the "three two two two error," It has saved us £450,000 almost overnight.
We allow customers to book seats on our flights so that a family of four can all sit together. We charge our customers for that
privilege and it should work fine. However, if the original aircraft assigned to that flight is replaced, as far as the customer's
Marc Lee- concerned the plane is there and everything seems fine, until they get on board. They find that their seat booking hasn't transferred
Smith
across to the new aircraft. They... [Full Review]

In terms of results, we tracked it when we first launched it. We had a pilot team using it and we tracked customer satisfaction
through NPS. There was an increase in customer satisfaction. We increased our NPS overall by four percent within the first four
weeks, and it's been going up. And we did tracking around employee engagement, in terms of their sense of how they felt they
Nicola were being supported by the system, and they felt better. It did have a positive impact. Overall, with the RTI client, it improved our
Bentham
average call-handling time on every typ... [Full Review]

ROOM FOR IMPROVEMENT See more Room For Improvement >>

The one thing I'd like to see, and NICE is already heavily investing in it, is improvement in the user interface itself. They call it the
Designer and it's what the developers use. It is a bit clunky; that is the polite way to put it. I'd like to see it be a bit more user-
friendly, a bit more intuitive, and to move to something a bit more web-based, so they could develop though the browser for Excel. I
Marc Lee- believe NICE is already heavily investing in that, and I'm looking forward to getting my hands on that to have a quick play. [Full
Smith
Review]

PRICING, SETUP COST AND LICENSING See more Pricing, Setup Cost And Licensing >>

We just moved to an enterprise license agreement. It's an all-you-can-eat license, so we don't have to count the licenses anymore.
We have perpetual licenses with NICE and we pay an annual maintenance fee on them. We've made a significant financial
commitment to NICE. It shows that we are fully committed to NICE and to continuing the growth of automation within the group. [Full
Marc Lee- Review]
Smith

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Robotic Process Automation (RPA)

BotFarm See 7 reviews >>

Overview
BotFarm is the first and only enterprise-grade platform for Bots On Demand. Scale your workforce capacity by deploying bots
anywhere in the world with a single click. Create, deploy and manage thousands of bots in an instant to meet demand spikes.
BotFarm delivers on-demand RPA with scalability, elasticity, resilience – designed for the enterprise.

SAMPLE CUSTOMERS

TOP COMPARISONS
Automation Anywhere (AA) vs. BotFarm … Compared 74% of the time [See comparison]
UiPath vs. BotFarm … Compared 11% of the time [See comparison]
Syntel SyntBots vs. BotFarm … Compared 7% of the time [See comparison]

VISITORS READING REVIEWS *

COMPANY SIZE
201-1000 Employees … 43%
1001+ Employees … 57%

* Data is based on the aggregate profiles of IT Central Station Users reviewing and researching this solution.

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Robotic Process Automation (RPA)

BotFarm Continued from previous page

Top Reviews by Topic

VALUABLE FEATURES See more Valuable Features >>

From a solution standpoint, screen capture and tight integration with Outlook are valuable features. We tried the same TOC with
Blue Prism but it was more complicated. [Full Review]

reviewer126
4746

The most valuable feature is the user-friendliness. The ability to drag and drop various components and the customizability are
good features. The web interface that was introduced in the recent version helps because you are not dependent on any particular
system. You can just open it on the website and work on the application. [Full Review]
Sachin-
Arora

This solution gives us the ability to switch between Chrome and IE. Automation Anywhere has good document extraction features
where it can learn patterns. The user interface is fine. [Full Review]

reviewer122
1348

The solution has very good processes. It's very easy to deploy and has good reviews on it. It offers good automation and the
solution has very good developers working on it. [Full Review]

SrinivasKann
an

ROOM FOR IMPROVEMENT See more Room For Improvement >>

I think that the governance framework is completely missing from this solution and something needs to be done about it. Other
products are ahead of BotFarm in this regard. Having the validation of the bots is something that can be improved. Pricing for this
solution can be better. I would like to have access to self-service support. [Full Review]
reviewer125
1291

From a simplified perspective, in terms of improvement, we use the bot for the maker position, not for the checker. It's about how
well the bot can be utilized. For now, it's not utilized 24/7 because only business clients use it. I would definitely be wanting to see
OCR features for improving the solution. A human brain can easily distinguish between red and blue by looking at the screen. If
reviewer126 there's an easy way for the bot to differentiate between the colors without being sequential that would be great. More integrations
4746
with third-party applicatio... [Full Review]

I would like to be able to access BotForm using a mobile app. I think that customization can be further improved. IQ Bot, used by
BotFarm, needs to be improved with respect to being able to read handwritten documents using the OCR. An example of this is
reading signatures. [Full Review]
Sachin-
Arora

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Robotic Process Automation (RPA)

BotFarm Continued from previous page

The community forums can be improved a little bit because they have mixed solutions or discussions with respect to some ideas. I
would like to see more process mining features to give us insight into them before we develop automation. [Full Review]

reviewer122
1348

PRICING, SETUP COST AND LICENSING See more Pricing, Setup Cost And Licensing >>

The pricing is very good. I'd actually pay a higher price; I think it's worth more. They have another retention fee that compensates
for the standard licensing fee. There is another that can extract fees as well. [Full Review]

reviewer123
7191

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 Robotic Process Automation (RPA)

Answers from the Community

Which is the best RPA solution for performance testing automation?

I work for an information technology and services company.

I want to use RPA to automate performance testing in my office, which solution would you recommend? 
Thanks! I appreciate the help.

Talking about using RPA as Selenium, RPA can be used as a test machine, but it is not recommended. It is because RPA is not directly
applied to the product but it is associated with the business environment whereas Selenium is directly applied to the product. So you
can choose any RPA tool AA, UI, BP that you are the most comfortable using. And if you're a beginner choose UiPath for quick results.
Swati-
Srivastava

With the lack of detail provided around "performance testing in my office", we have a proprietary RPA solution that is tailored for the
SMB space. The "Big 3" in the RPA space (UiPath, Automation Anywhere and Blue Prism) will probably be overkill and certainly too
expensive for a company of your size. You can contact me directly if you want to discuss further or learn more about our solution.
Chris Good luck in your search!!!
Henderson

This really depends on what you're "performance testing" about, and the type of testing you want to do. You've stated a very general
term - "performance testing in my office". So am assuming that you're talking about If it's software and its agile what's your method -
BDD, ATDD, Exploratory, session based? If so, look at Selenium, CloudQA, Tosca. We like Selenium and we're agnostic but it's worked
Ian Sehgal for us on 'certain' products we've developed - not everything. One size doesn't fit all. If it's end-to-end testing on processes or an
automated workflow or process automation solution - definitely use an RPA solution where software applications are involved - our
recommendations for many customers (and based on the use cases for clients) we use UiPath, Kryon and Automation Anywhere - but
almost any RPA should be able to do what you need in this case. If cost is an issue...

See all 10 answers >>

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 Robotic Process Automation (RPA)

Answers from the Community

When using an RPA solution, what process was the easiest for robots to automate?

When implementing an RPA solution within your organization, what did you find to be the easiest process to
automate, and why? 
Were you expecting the process to be easy? If not, what made it easy?
Do you think the process would have been easy with any vendor or only the vendor who you implemented with?

The easiest to automate was to download a report from one system and upload it to another. It was easy since both systems are
simple and stable. I was not expecting it to be that easy, however both systems have great performance and they react to the default
speed of our Kryon solution without the need to fine-tune it.
Yaniv
Straus

-Easy to data entry process web scraper -Reading pdf -String manipulation -Mail reading -Excel process -Use cases in websites.

reviewer10
31013

We have implemented unattended robotic process automation. We found the following factors affecting the automation complexity: 1.
Number of operational systems involved in the process 2. Number of required transactions 3. Number of stages in the flow 4. The
number of branches in the process – conditions that cause the flow to split. 5. The complexity of exceptions handling. 6. Quality of
Director02 cooperation with the involved business partners.
e8

See all 10 answers >>

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Robotic Process Automation (RPA)

Answers from the Community

Which is the best RPA solution for integration with chatbots?

I work as a senior software engineer for a provider of healthcare technology services and solutions to healthcare
technology companies.
We are currently evaluating RPA solutions. Which is the best tool for integration with chatbots?
Thanks! I appreciate the help. 

If you're talking pure integration, then IPA (Intelligent Process Automation) platforms are better suited for this. In fact, we implemented
a Microsoft chat bot integration with SAP and Salesforce for a health insurer in the US:
[Link]
Marty
Thompson

We currently use UiPath to do just that and have been able to experiment with various add on services from DeepGram and
[Link] For now, we have not tried BluePrism or AutomationAnywhere but that testing is in our roadmap... UiPath is the way
we are going as of now.
Vikram
Modgil

Microfocus RPA has over 8000 inbuilt flows from the earlier tools (OO), which can be leveraged creating your automation flow.
[Link]

Rakesh
Kanojia

See all 13 answers >>

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Robotic Process Automation (RPA)

About this report

This report is comprised of a list of enterprise level Robotic Process Automation (RPA) vendors. We have also included several real user reviews
posted on [Link]. The reviewers of these products have been validated as real users based on their LinkedIn profiles to ensure
that they provide reliable opinions and not those of product vendors.

About IT Central Station

The Internet has completely changed the way we make buying decisions. We now use ratings and review sites to see what other real users think
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online and in your inbox comes from vendors but what you really want is objective information from other users.

We created IT Central Station to provide technology professionals like you with a community platform to share information about enterprise
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We commit to offering user-contributed information that is valuable, objective and relevant. We protect your privacy by providing an environment
where you can post anonymously and freely express your views. As a result, the community becomes a valuable resource, ensuring you get
access to the right information and connect to the right people, whenever you need it.

IT Central Station helps tech professionals by providing:

• A list of enterprise level Robotic Process Automation (RPA) vendors

• A sample of real user reviews from tech professionals
• Specific information to help you choose the best vendor for your needs

Use IT Central Station to:

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