Shefali Sharma
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House # A -103, 1st Floor, Plot No.23, Chanakya Apartments, Sec -4,Dwarka, New Delhi – 110078
Email : m_shefali@[Link] Mob.: +91-9821144487
SYNOPSIS
Determined,dependable & proactive assistant with right assessment of criticality towards the assigned
tasks & anticipate the needs of the Sr. Management. Thrives in a fast paced, dynamic environment.
Self-starter and quick learner who always strive to exceed expectation.
CORE COMPETENCIES
Managing Calendars& meeting planner Plan corporate events & Meetings
Document & record control Administrative support specialist
Managing files & documents Travel Support
ACADEMICS
B.A (Economics) from C.C.S University in 1st Div.
Passed 12th from C.B.S.E in 1995 in 1st Div.
Passed 10th from C.B.S.E in 1993 in 1st Div.
PROFESIONAL QUALIFICATION
PGDCA from MCRP University Bhopal (NIIT Ltd)
Diploma in International Ticketing from SITA Academy (tours and travels) New Delhi.
Attended UK Voice and Accent training, UK Culture training.
WORK EXPERIENCE
Cheil India Pvt. Ltd Gurgaon, Nov 2015- till date
([Link] COO & CCO)
Working closely with the COO & CCO to track and review all the business verticals of the
organization along with follow ups related to any deviations to processes
Maintain calendar & schedule appointments, make arrangement for all meetings, seminar and
conferences, maintain diary for COO & CCO.
Managing COO’s & CCO’s complex and frequently changing travel arrangements and
coordinate pre-planning of trips (national and international).
Judiciously Composed and distributed inter-departmental memorandums (e-mail,
documentary and voice) ensure timely delivery and maintained top confidentiality in
communication process.
Responsible for internal communication & routine correspondence. Control and Coordinates
meetings & serve as a liaison with other departments and operating units in the resolution of
day-to-day administrative and strategic activities with other HOD’s & MD.
Expert hand in using of all modern gadgets for maintaining all international contacts in
assisting COO & COO as and when required.`
Integral part of team building initiatives, support activities to promote organizational culture.
Developed and maintain alert system for upcoming deadlines on incoming requests, projects,
meetings and events.
Aircel Limited. Dec 2008 – Dec 2012
(E.A. to Assistant Vice President, Head – Treasury (Finance) & Head Management Accounting.)
Providing the high level administrative & secretarial support involving efficient handling of
top & confidential correspondence, handle phone calls, taking down dictation, transcribing
and tracking reports.
Maintenance of files, filing of important papers & confidential letters.
Maintain calendar/diary, schedule appointments, arrange meetings, seminar & conferences.
Internal/external communication & co-ordination for smooth business operations.
Extend travel & hotel booking support for staff and guests.
Manpower Services India Pvt. Ltd. Nov 2007 – Nov 2008
(Executive Secretary to MD’s Office)
Arrange conference, communicate agenda, other necessary enclosures (MOMs, reports, etc.)
Maintaining calendar, schedule appointments, make arrangements for meetings & seminars
Travel support through visa documentations, invitation letters & consulate letters.
Hotel & other logistics for MD and as exception, his Direct Reports.
Internal & External high-end coordination with Directors, BH’S, GM’S & KAMS
Maintaining MD’s planner, files, Bank Statements / Credit Card/expense Statements.
Coordinate admin tasks (Lunch orders / Ordering of bouquets / Gifts) for MD’s visitors.
Worked for a dandelion project for hiring and setting up a new recruitment team.
HCL Technologies Ltd. June 2002 – Oct 2007
(Executive Assistant – Centre Manager and Operations Head.)
Scheduling appointments, maintain diary, coordinate Travel /Hotel/Meeting arrangements.
Assisting in Power Point Presentation and maintaining calendar.
Float meeting agenda with supporting (minutes of the last meeting, reports, etc.) and arrange
conferences between UK Clients.
Check deadlines on incoming requests and put preliminary task in action.
Research, draft or abstract reports.
Assist manager and team for partner meetings /reviews and maintain important records.
Hutchison Essar Telecom Ltd. New Delhi. March 2000 – May 2002
(Sr. Customer Care Executive -Corporate)
Handling of complaints & requests for corporate clients.
M.I.S of the team members that includes A.C.D in the absence of Team Leader.
Managing the break timings of the associates in the absence of the Team leader.
Taking escalated calls and business mails to solve customer queries, issues and transactions.
Customer complaints closure within given time frame through inter-departments follow ups
PERSONAL DETAILS
Name Shefali Multani
Husband’s name Mr. Vishal Sharma
Date of Birth 3rd, May 1978
Hobbies & interests Table Tennis, Books, Fashion articles, music
Languages known English, Hindi and Punjabi
