HIMANSHU BAWEJA
House No 1604- Sector 28, Faridabad
E-Mail:
[email protected] Mobile No.: +91-9555669255
An Overview
A competent professional with 6 plus years of experience in the areas of Service Operations, Business Development, Key Account
Management and Resource Management with reputed organisations.
Expertise in managing and developing complete service operations, Spare Part/ Inventory management along with providing necessary
training to the Service & Sales team.
Resourceful at maintaining business relationship with dealers and customers to achieve quality product and value added service norms
by resolving their service related critical issues
Revenue generation through spares and accessories.
Strong communication, collaboration & team building skills with proficiency at grasping new technical concepts quickly & utilise the
same in a productive manner.
Areas of Expertise
Service Operations
Conceptualising & implementing services plans / policies for the organisation, ensuring accomplishment of business goals.
Managing all service operations entailing In-house service, Service store with Inventory management.
Overseeing field service operations and effective Spare Parts/ Inventory management adding to revenue growth of the profit centre
better Customer Service Experience.
Managing call escalations by overseeing the call ageing and resolving the calls within the set time period as per the norms
Customer Relationship Management
Identifying causes for dissatisfaction among customers & developing different processes for the service plans to attain maximum level
of customer satisfaction.
Mapping customer’s requirements & providing them best solutions; identifying prospective customers, generating business from
existing clientele.
Analyzing & reviewing the market response/ requirements and communicating the same to the engineering & marketing/R&D teams
for coming up new applications.
Key Account (Distributors/Dealers) Management / Client Servicing
Building and maintaining healthy business relations with major accounts (dealers), enhancing customer satisfaction matrices by
achieving delivery & service quality norms.
Monitoring post service activities like follow up with the customers, service reminders, warranty & post warranty issues, AMC and
handling customer grievances for superior customer service.
Assessing the customer feedback, evaluating areas of improvements & providing critical feedback on improvements.
Channel Management/ Training & Development
Conducting training programmes for franchisee workshop personnel, and keeping them informed about the modifications and changes.
Organizing and conducting training programs, to enhance skills and motivational levels as a part of training team and monitoring the
performance of the Service Engineers
Resource Management
Maintaining optimum stock level for the tooling and spare inventory and setting norms for the same for all time availability and supply
to engineers/ Service franchise.
Professional Experiences
HINDWARE Gurgaon., ( Corporate Office)
Assistant Manager (October 2016-Till Date)
Key Highlights:
Providing technical support and training on New Products as well as existing at PAN India levels.
Development via client, customers and dealer meet.
Recruitments of Technical Team for Company Service Division
Resolve any escalated Customer Complaint and ensure performance against norms.
Providing Training to Sales Team internal and external
Trade Satisfaction and Defective Management.
Coordinate with Verticals across branch offices and Head office
Monitoring on Warranty defects and taking feedback with field team to raise with Quality dept for Improvement
KOHLER INDIA PVT LTD., Gurgaon (Corporate office) (April 2013- October 2016)
Territory Service Engineer
Key Highlights:
Handling after sales service for Sanitary ware and CP fittings of semi North India.
Developing Business for revenue generation.
Perform additional activities for Customer Delight.
Handling team of 12+ members.
Development via client, customers and dealer meet.
Conducting plumbers meet and free service camp for brand awareness.
Education
MBA(First Class) in Marketing and International Business from Maharishi Dayanand University 2012-2014 batch.
B.E (First Class) in Electronics and communication from W.I.T college, Sohna under MDU university Rohtak in 2007-2011
batch.
12th ( 1st class) from Modern School, Faridabad under CBSE Board in 2006-2007 batch.
10th ( 1st class) from Dynasty International T.T Public School under CBSE Board in 2004-2005 batch.
Personal Details
Date of Birth : Dec 26th 1988.
Father’s Name : Late Sh. Tara Chand Baweja
Gender : Male
Religion : Hindu
Nationality : Indian
Marital Status : Married
References : To be produced on request
Himanshu Baweja
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