BEHAVIORAL AND OUT OF THE 20.

If you will given be a chance to be a

BOX QUESTIONS: super hero who will you be? And why
1. Isn’t it that when you wait for the 21. How would you advice your friend
waiter to come back to be a vegetarian?
with your order, you become the 22. How will you make a solution for
waiter in the process? poverty and hunger?
23. If you’ll have 1000 pesos everyday,
2. “If a Movie were made about your
what will you do?
career, what would the title be?” 24. You ordered shoes online, how will
3. “How do you thaw a frozen egg?” you react if you received the wrong
4. "What if you're on the beach and you shoes?
saw a crab on the sand? What will 25. How do you feel about incentives,
you do?" which are heavily tied to
5. “Why does the building called a performance?
building if it’s already built?” 26. Give me a nice thing to do during a
6. “If you were shrunk down to a size rainy day
of a pencil and trapped down in a 27. What if you’re on the beach and you
blender, how would you be able to saw a crab on the sand? What will
get out?” you do?
7. "How would you hide a dead body?" 28. Do you have plans to pursue your
8. “Tell a joke.” study or plans to work abroad?
9. “If you weren’t born in the 29. Performance or attendance?
Philippines, what nationality would 30. What kind of management you wish
you like to be and why?” to work with?
10. "Why does a round pizza come in a 31. What if your goal is to become a TL
square box?” and you didn’t achieve that goal,
11. "How come it doesn't have a moon what will you do?
in the Philippine flag if they put 32. If you’re a high school graduate, can
stars?" you think of other jobs that can offer
12. "Why did the chicken cross the you P17 000 a month except call
street?" center?
13. “If you would be given a chance to 33. Super power that you want have for
become a president for a day, what a day?
will you do?” 34. What is more painful? Hugging a
14. "How can you save a drowning man cactus or imagining getting hugged
if you cannot swim?" by your ex?
15. "Describe your home." 35. Do you have any questions?
16. "Do you believe that there are bigger 36. Is cheating a mistake or a choice?
sea animals than whale?" and 37. Sell me this pen
explain. 38. You saw a fellow applicant cheating
17. "If you are given a chance to become on the computer exam, what will you
invisible for 30 minutes, what will do?
you do?" 👀 39. What will make you quit
18. “How would you describe the world 40. What are your greatest
to a blind person?” accomplishments?
19. How can you motivate a snail to run 41. How do you see yourself 3 years
or move faster? from now?
42. "Why do you want to earn money?" Interview Questions:
43. “Do you prefer to work with others or 1. "what is the advantage of
by yourself?” multitasking?"
44. "Is there a time when you really want
2. What is the first place that you’ll
to buy something but you can't
because you're out of budget?" visit after this lockdown?
45. “What could possibly hinder you from 3. What’s makes you busy this entire
reporting to work?” lockdown?
46. How long do you anticipate being in 4. What’s new about General
this job, or with our company? Community Quarantine?
47. "What if you have a shift and your 5. On scale of 1 - 10 and 10 being the
friend is inviting you for a dinner. what
highest,
will you say?"
48. "What is the most embarrassing "How you rate yourself on
moment that you have experienced?" communication skills?"
49. If your friend have done a mistake, 6. “What makes you to apply here?”
7. "What is an excellent customer
“Will you try to forgive him/her and service?"
give him/her another chance to correct 8. “What is customer service?”
himself/herself or rather find a new
9. "What is your weakness?"
friend and start a new chapter of your
life since there’s a lot of people out 10. "What is your greatest dream?"
there?” 11. "Based on your skills and talent,
50. “What is your bad habit?” how much is your expected salary?"
51. “What are you going to do with your 12. "Why do you want to work in a call
13th month pay?” center industry?"
52. Describe yourself in three words. 13. "If you won the lottery jackpot prize
53. What animal do you think you are?"
of 900M, are you going to start an
54. “Who would you help first?
entirely new life?”
⃣ A blind old woman who’s about to 14. “What are your areas of
bump into the wall. improvement?”
15. “What is the happiest moment in
A 2-year old kid who fell down from your life?”
the chair and crying. 16. “What will make you qualified to
work in a call center?”
A handicap man who got out-of- 17. “What kind of preparation did you
balance and about to fall.
do before you apply here?”
18. "What is your role and task from
 The sexy nurse who’s about to kneel
down and pick up her files your previous job?"
and why?” 19. “Why we should NOT hire you?”
55. “What do you consider most, 20. "What makes you busy for the past
work proximity or salary offer?” 6-12 months?"
56. “What is Crab Mentality?” 21. "What are your hobbies, favorite
57. “Are you willing to work during your sports or activities?"
Birthday and/or other Holidays?” 22. "What is your expectation from the
58. “I will give you 2,000 cash right now!
All you have to do is walk out of this
company?"
room and do not continue your 23. "What are your strengths?"
application anymore.” 24. "From what you understand,
Why do they need Call Centers?"
25. "From what you understand, what is 49. "What is the best app for you and
a call center agent and what is the why?"
role | job description?" 50. Why should we hire you?
26. "How did you get here?"
27. “Give me a job that makes our SITUATIONAL QUESTIONS:
country rich.” 1. "If you're trapped inside a box, what
will you do?"
28. "What do you mean by customer
2. “A zombie apocalypse will occur within
satisfaction?" an hour,
29. "Introduce yourself without using
any information here in your Where are you going to hide or what
resume?" are you going to do?”
30. Which of the following is the most 3. "You've witnessed an attempted
murder, the gun was left by the
important and why?
suspect and you can still catch him but
A ) knowledge you can also bring the victim to the
B ) health hospital."
C ) money 4. "You're about to sail the sea for seven
D ) time days, give me 5 things that you are
going to bring?
31. What is a Call center for you? 5. "You're working in a fast food chain
32. How do you handle Mad/ Irate and there's a customer who's asking
Customer? for a free gravy refill but there is an
33. Do you believe in the saying” the additional charge, how can you
customer is always right”? explain in a nice way?"
34. What motivates you to work? 6. "You are in a different world alone and
35. What is your short-term goal? you have three magical wishes, what
will it be?"
36. What is your long-term goal?
7. “Why my internet is not working?”
37. How long will you stay?
8. “If i am a foreigner, how can you
38. Are you willing to sign a Company
promote your province or persuade
bond that if you leave the company me to come to your place?”
within 1 year, you have to pay a 9. "A customer bought a phone from
penalty of 30k? your store. After a few weeks, she
39. WHAT is your biggest WHY? came back to return the item because
40. Did you even work under pressure there's a screen damage. But you test
and how would it be? and checked the unit before he
41. what can you contribute to the purchases it. She's insisting that it's a
company? factory defect and demand for a
42. What is your ideal work? refund. It'll be a salary deduction if you
43. Describe yourself allow her. What are you going to say?"
44. What is your favorite marvel 10. A customer lose his job and wanted to
character and why? cancel his membership with us.
45. Favorite movie
“What can you say to make him stay?”
46. If you were given a chance to
11. "What are you going to say if the two-
commit a crime, what would it be? piece that your customer wanted to
47. What is your expectation from the buy is already reserved for someone."
company? 12. You have a (4) lazy team mates.
48. What is the work of a call center “Will you terminate them right away
agent?
 and replace them or will you coach 1. Pwede na – Quite Enough/ This will
them to make them a better person?” do
13. "What if you're stuck in an island with 2. Sige lang- Proceed/ Go ahead
someone you hated most and he or 3. Pang ilan ka sa magkakapatid- What
she is planning to create a boat to get
is your birth order among of your
out of that island. 🌴
siblings
The question is, 4. Ako ang bahala- Let me handle
Are you willing to forget about your it/leave it to me
feelings and help him or her. 5. Ganito kasi yun- This is how it
works.
OR..

You rather to be alone and

find your own way to escape that
TRICKY QUESTIONS
1. In a square room, there is a cat in
island.
every corner. In front of every cat,
and why?"
there are three cats. How many cats
14. “How can you tell the customer that are there in all?
we don’t offer a refund if a week is
already past? 2. Little Peter is brown. Little Peter is a
15. "Do you remember a scene when you bunny rabbit. Only white bunny rabbits
encounter a very hard scenario, what are female. Therefore, Little Peter
did you do and how did you overcome Rabbit is a female. The last statement
the situation?” is:
16. “If you only have 24 hours to live and [Link]
you still have P10,000 in your pocket, B. False
what will be the things that you’re C. Uncertain
going to do?” 3. Johnny likes action movies. Action
17. You are riding a plane going to a trip stars star in action movies. Robert
then suddenly it crashed somewhere starts in action movies.
in Alaska.
If the statements above are all true,
which of the statements below is true?
It’s already 7pm
[Link] likes Robert
Are you going to build a shelter and B. Robert likes action movies
wait until the sun comes or walk and C. Johnny is a man
find a nearest house? D. Robert is an action star
18. “Your friend is going to niagara falls.. 4. John is older than Jill. Jill is younger
discuss how they will enjoy the view; than Jack.
driving by land or to take an airplane?” John is older than Jack. The last
19. “What’s the worst scenario or natural statement is:
disaster that was happened in your life A. True
and how did you overcome your B. False
emotions?” C. Uncertain
20. “If we ask you to do multitasking,
5. Why is it that February has only 29
how can you show us?” days compared to other months?
6. We used forks that has 4 or 5 prongs
but not 3 prongs why is it?
TAGALOG TO ENGLISH PHRASES 7. Give me 3 adjectives that describe the
person you hated most and why?
 8. If you given a chance to go back in the - During my research, I discovered that your
past (400 years ago) what would you company really values training and ongoing
tell to the people in the past 400 learning for your employees, and as someone
years? who loves to learn new things and be
9. How do you sell ice cream in ice land? challenged, this is important to me.
10. How do you introduce internet to a 4. What are your strengths and weaknesses?
blind person? Once again, match your strengths to the
11. How can you sell soft drinks to preferred skills and qualifications in the job
someone who have liver problem? description to reinforce that you’re a strong
12. How do you sell TV to visually candidate. When it comes to weaknesses,
impaired person? look for ways to turn them into strengths. For
example, you might say:
13. Tell me about current events and what
you think about it? - One of my greatest strengths is my ability to
learn fast on the job and teach myself different
skillsets. And while I don’t have much
BASIC QUESTIONS WITH experience in customer service, I think my
ANSWERS: ability to learn will help me overcome that
obstacle quickly.
General Interview Questions!...
For more ideas on the skills you should
Regardless of the industry or job title, all job highlight, check out the seven skills we
seekers will likely encounter the following believe every call center agent should have.
interview questions:
5. What questions do you have for us?
1. Tell me about yourself. This question not only gives you the
This question is usually the opening ice- opportunity to learn more about the position
breaker. Take this time to highlight your and the company, but also the ability to
accomplishments, strengths and previous job promote your skills and desire to become a
experience, while also mapping them to some part of the team.
of the specific desired qualifications outlined
in the job description. Compile a few questions while doing your
company research. Some questions you may
Be professional, but also show some want to ask, as well as some potential follow
personality. Beyond your experience and up responses, are:
skills, interviewers are also trying to determine
if you’ll be a good cultural fit. - What would a typical day look like for me?
Response: I’ve been exposed to both
2. Why did you leave your last job? structured and unstructured work
Honesty is definitely the best policy here, but environments, so I feel like I can easily adapt
avoid disparaging your former employer. to this kind of work day.
Some great responses could be:
How many people would be on my team?
- I wanted a new opportunity where I could Response: I’ve been a part of both small and
learn new things and grow my career, but also large teams, so this seems like something that
where I could work more directly with people. is right up my alley.
I wanted to find something more challenging What does your timeline for hiring someone
where I could perfect and develop new skills. look like?
3. Why do you want to work for our company? Response: That sounds great. I’m available to
Interviewers want to understand your career start in two weeks.
intentions, as well as know if you’ve done your For more general interview questions and tips,
company research. Share something you’ve Read 14 Commonly Asked Job Interview
learned about the company’s mission, values Questions & How to Answer Them.
or reputation, and tell interviewers why it’s For Call Center Agent Job Seekers
important to you. Your response could sound Whether this would be your first or next
something like this:
position as a call center agent, you can expect deliver it. Your response could sound
many of the following questions: something like this:
6. What’s your idea of a call center? - My idea of quality customer service is being
If you have no previous call center able to provide customers with friendly,
experience, interviewers will use this question professional service that not only solves their
to gauge your familiarity with the call center problems or answers their questions, but also
environment. Use this opportunity to not only leaves them feeling satisfied with the service
highlight the actual function of a call center, they received.
but also the role call center agents play in 9. How would you handle a call from an angry
providing quality customer service. customer?
You should also pay special attention to what Angry customer calls are a reality for any call
kind of call center you are applying for. center. Tell interviewers the steps you would
Inbound call centers field the customer calls take to de-escalate the situation and solve the
placed towards a business and your time will problem. Be detailed in your response and
be spent addressing customer questions and emphasize that staying calm and empathetic
concerns. Whereas in outbound call centers, during the call will be key to coming up with a
you will be responsible for dialing customers solution the customer will be happy with. For
and prospects to collect survey responses, example, you might answer:
schedule sales demonstrations, perform - I think the first step is to stay calm and
telemarketing, and more. express to the customer that you understand
For example, if you’re applying for a customer them. I think it’s also important to remember
service call center position, your answer might that it isn’t personal, and the best way to de-
be: escalate the situation is to work towards a
- To me, a customer service call center is the solution.
frontline of all customer interactions. It’s the 10. Are you able to work with multiple phone
job of call center agents to listen and lines?
understand customer concerns while also If you have previous call center experience,
providing helpful information. At the end of the answering yes to this question should be
day, customer service call centers need to easy. In addition, tell interviewers how many
create satisfied customers with every call. calls you handled during a typical day. For
7. Why do you want to work in a call center? those without previous experience, highlight
Illustrate your knowledge of a call center’s other positions that required multi-tasking
atmosphere and the unique demands you’ll skills. A response might be:
face in the position. For example, you could - While I haven’t worked in a call center
say: previously, I have juggled customer service
- I’m excited to work in a fast-paced while I was working in retail. Handling multiple
environment that will challenge me to use all customer returns each day involved a lot of
of my skills to solve problems and improve the multitasking with our inventory system,
customer experience. I love flexing my communicating with the customer, and
communication skills and interacting with accessing our POS system.
customers.
To learn a bit more about what it’s like to work
FINAL INTERVIEW QUESTIONS:
at a call center, read our answers to the six 1. What’s the difference between hearing
most common questions job seekers have and listening?
about working in a call center. 2. “What makes you unique from the
other applicants?”
8. What is your idea of quality customer 3. “Define Success.”
service? 4. “What’s more toxic for you,
Interviewers want to know what you think
quality customer service is and how you would Signing a job offer for a challenging
account or you, still looking for a job?”
5. "What is your motto in life?"
6. What’s the difference between What say you?”
honesty and integrity?" 24. “Tell me one special feature of your
7. We only have two slots left for this phone.”
account and there's still five of you.
You can invent as long as it’s not out of
"Why should i hire you among the this world feature.
other applicants?"
8. "How can you describe the color
green to a blind person?"
9. “What can you put on the table or ask
if they mean,
10. "What can you contribute to the
company?"
11. "What’s the difference between urgent
and important?"
12. “Describe your ideal working
environment.”
13. “What’s the difference between good
and excellent customer service?”
14. "How can you make me switch to your
network provider?"
15. “What’s the difference between
speaking over the phone and
speaking with someone personally?”
16. "What is more regretful?"
The wrong things that we already did
which hurts our special someone.
or..
The right things that we could have
done but we never did nor even try.
17. "What’s the difference between living
and existing?"
18. "What is your favorite quote?"
19. “Why do you think that mock call or
call simulation is important here in our
hiring process?”
20. "What’s the difference between
responsibility and obligation?"
21. What is the one thing you regret the
most in life? Like if you could turn
back time, you will change it or decide
not to do it.
22. “Do you believe in ghost;

How come or how come you don’t?”

23. “You demand a day schedule, you’re
expecting a higher salary and applying
for a chat support position.

I can offer you a job right now so you

could start next week but definitely not
the one that you’re asking for,