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Urgent Request: Missing Debit Card

A customer wrote a letter to their bank requesting that their debit card be cancelled immediately as they believe it was stolen from their mailbox after receiving a letter from the bank saying a new card was enclosed. The envelope arrived tattered with no debit card inside. The customer is concerned someone went through their mail and stole the card. They need a new card issued as they will be traveling overseas next week and require the card.

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Gunel Samadova
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115 views1 page

Urgent Request: Missing Debit Card

A customer wrote a letter to their bank requesting that their debit card be cancelled immediately as they believe it was stolen from their mailbox after receiving a letter from the bank saying a new card was enclosed. The envelope arrived tattered with no debit card inside. The customer is concerned someone went through their mail and stole the card. They need a new card issued as they will be traveling overseas next week and require the card.

Uploaded by

Gunel Samadova
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Dear Sir / Madam

I am writing in connection with a missing or stolen debit card from your bank. This is an urgent
matter as the bank card could prove dangerous in the hands of the wrong person.
Just yesterday, I received a letter from your bank's head office. It stated that my new bank card
was enclosed and asked me to acknowledge receipt. However, when the envelope arrived in my
mailbox, it was in a tattered state. More importantly, the debit card which was supposed to be
included, was missing. I checked and rechecked around the mailbox, but found nothing. I am
concerned that someone has gone through my mail and possibly stolen the card.
For this reason I request that you cancel the existing debit card immediately. The debit card in
question is related to my account number 64729401 at your Bay and Bloor branch. After it has
been cancelled, please arrange to send me a new one, as I need to travel overseas next week
and will need to carry the new bank card with me.
Thank you kindly in advance,
Yours faithfully,
Ms Brenda Holster

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