Teaching and Learning Activity: Suggested Solutions
Module: Technical Support System (HTSS100-1)
Week number (Date): 4 (12 March 2020)
Unit covered 4
Instructions:
To enrich your learning experience at Boston even further, and to ensure that you are
exposed to a variety of resources in this module, announcements will be posted every
week containing additional materials or activities for you to work through.
It is important to note that these activities are neither compulsory nor weighted, but
that it will be to your advantage to participate. The purpose of the activities is to help
you better understand the content of your weekly unit/s of study, and it will assist in
creating insight and deeper meaning.
Activity 4 is based on Unit 4 of the prescribed courseware for this module.
Please answer the following questions
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Question 1
A hardware support assistant from another branch calls in for support. People
at his branch are complaining that since new network cards were installed on
their computers, there have been many connectivity problems. In your
discussion with him, you realise that the network interface cards did not come
with any disk containing the original drivers, the support assistant downloaded
the drivers randomly from the internet. Since then, a number of computers have
been experiencing connectivity problems. Outline the basic principles that
apply to hardware support of peripheral devices.
Answer
Every device is controlled by software: Every device installed on the computer
needs device drivers to control it. Windows has imbedded device drivers for many
devices; however, there is need to install the specific device drivers for specific
devices.
When it comes to installing or supporting a device, the manufacturer knows best:
Follow the device documentation on how to install the device and the drivers.
Some devices need application software to use the device: With some devices,
there is a need for application software to make the device usable. Installing device
drivers will make the device communicate with the rest of the system.
A device is no faster than the port or slot it is designed to use. Special attention
should be payed when buying and installing hardware to the type of port to which
it is rated.
Use an administrative account to install device drivers. The administrative account
has privileges to change system settings.
Problems with devices can sometimes be solved by updating device drivers.
Drivers should always be updated to solve problems with the device or to add new
features
It is important to install only a single device at a time. If one has many devices to
install, it is advisable to install one device at a time, ensuring that the previous
device has successfully installed.
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Reference: Chapter 6, page 266
Learning Outcome: Basic principles for supporting devices.
Question 2
Your friend wants you to repair his laptop LCD screen. He tells you that the laptop fell
off his desk, and now the screen is broken. During disassembly of his laptop, you see
a mini-PCIe card with a black cable and a white cable connected that appear to go
into the screen bezel.
What is the function of the two wires?
A. Wi-Fi antenna
B. Video cable
C. Sound cord for the sound port
D. Webcam connector
Answer: A - Chapter 6, page 289
Learning Outcome: Installing and configuring adapter cards
Question 3
Select from the following, the cable used to connect an Apple mobile device to a
Universal Serial Bus-C port.
A. Thunderbolt-to-USB-C
B. Lightning-to-USB-C
C. HDMI-to-USB-C
D. Thunderbolt 3
Answer: B Chapter 6, page 273
Learning Outcome: Basic principles for supporting devices
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Question 4
You recently injured your hands and you are having problems using your hand. You
want to use a stylus to move your mouse around the screen of your laptop computer.
What device can you add to your system to allow a non-touch screen laptop to use a
stylus to manipulate the screen?
A. Inverter
B. Scanner
C. Touch screen
D. Digitiser
Answer: D Chapter 6, page 281
Learning Outcome: Identifying and Installing I/O Peripheral Devices
Question 5
Your friend has asked you to help him build a new gaming computer so that he can
play the newest games available. He also wants the computer to be Virtual Reality-
compatible. He has already purchased a high definition sound card, a new multi-core
processor, an Solid State Drive hard drive, and 16GB of Random Access Memory.
What is missing from your friend’s game design-build?
A . Wireless network card
B . Joystick port
C . New monitor
D . Video card
Answer: D Chapter 6, page 310
Learning Outcome: Customizing Computer Systems
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Question 6
Which one of the following network consists of personal devices such as cell phones
and laptop computers communicating at close range?
A. Personal Area Network (PAN)
B. Local Area Network (LAN)
C. Wide Area Network (WAN)
D. Metropolitan Area Network (MAN)
Answer: A - Chapter 7, page 332
Learning Outcome: Connecting a computer to a local area network
Question 7
You are tasked with configuring a wireless SOHO (Small Office or Home Office) router
for a customer. Which of the following settings will be the most secure with the least
effort and cost to the customer?
A . WPA2-Enterprise
B . WPA-PSK, TKIP
C . WPA2-PSK, TKIP
D . WPA2-PSK, AES
Answer: D Chapter 7, page 344-345
Learning Outcome: Setting up a multifunction router for a SOHO network
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Question 8
Which of the following is a scenario in which an IT support technician would most likely
be required to implement the alternate Internet Protocol (IP) configuration method on
a network host?
A. To ensure a workstation receives the same IP address from the DHCP
(Dynamic Host Configuration Protocol) server each time the workstation is
booted.
B. In the event a DHCP (Dynamic Host Configuration Protocol) server is
unavailable, the workstation will have a valid IP address on the subnet
C. When a workstation requires that more than two different DNS (Domain Name
Service) server IP addresses be configured for a specific network interface.
D. To assign a secondary DNS (Domain Name Service) server IP address to a
specific network interface on the workstation.
Answer: B Chapter 7, page 337-339
Learning Outcome: Connecting a computer to local area network
Question 9
A manager in a small office is asking if it is possible to limit network access to a
particular website during business hours. Apparently, several users are spending an
excessive amount of time on the site preventing them from completing their work-
related tasks. Which of the following is the best solution to accomplish the request
from the manager while not limiting access to other websites?
A. Implement MAC filtering on the SOHO (Small Office or Home Office) router
for the personal computers that are accessing the site.
B. Configure a firewall and add the site the users are visiting to the whitelist.
C. Configure a firewall with content filtering on the personal computers of users
who are visiting the site.
D. Implement a blacklist on the firewall and add the site the users are visiting.
Answer: D Chapter 7, page 337-339
Learning Outcome: Connecting a computer to a local area network
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