Technical officer - Core Banking
Technical officer - Core Banking and Application Support
Location : Head Office, CB Bank
Role : Technical Officer - Core Banking
Classification : Full Time
Report to : Head of Core Banking or CTO
Key Responsibility Areas
Core Systems
1. Using approved management methodology, support and monitor the capabilities of
core systems to the standard of Business as Usual (BAU) – includes banking system,
and all business critical applications such as Technology One.
2. Follow approved escalation procedure and ensure approved change management
processes are followed with efficient participation in the final approval of the go live
functionality of any new applications, products, enquiries, versions(forms).
3. Assist the project team as a stakeholder of systems to provide input on project
development
4. Development and enhancement of Service Level Agreements (SLA) for all functions
performed with internal or external customers
5. Efficient rostering of team for critical functions such as start, finish and month end
6. Local Development and customization on the system whenever all business need.
7. Effectively manage overall client technical solution which includes and is not limited
to the following:
a. Technical Liaison
b. Analyze more complex issues
c. Identify possible solution/options
8. Works individually or within a team to meet specific client requirements.
9. Articulate technical solutions to both technical and non-technical audiences.
10. Excellent client interaction skills and demonstrated ability to manage complex and
challenging issues/projects.
11. Ability to handle stressful situations with perseverance and professionalism.
12. Participates in disaster recovery/business continuity activities as needed.
13. Researches and evaluates new technologies, products and techniques that could
meet future technology needs.
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Technical officer - Core Banking
Support
1. Support overall day to day operations of the service desk;
2. Identifies potential customer service problems and seeks resolutions; provides day
to day process documentation and communicates information to staff
3. Participates in team activities which support services to the ITS customer; provides
routine feedback to service desk staff in the form of KPI’s, SLA’s and help desk best
practices.
4. Demonstrates flexibility by applying key skills in a variety of areas; quickly adapts to
new learning situations and environments; demonstrates agility and responsiveness
in both crisis and non-crisis situations.
Role Competencies
Ability to:
1. Resolve problems;
2. Display confidence when dealing with others, along with well developed written and
verbal communications skills;
3. Adopt and adjust to change and its processes;
4. Set priorities, plan workload, meets deadlines and achieves the objectives through
the efficient use of time;
5. Develop complex reports in strict time frames.
6. Use participative management practices and develop a supportive and stimulating
management style, to achieve desired outcomes;
Organizational Compliance
1. Ensure sound operational knowledge of legislative, regulatory and Code of Conduct
requirements including (but not limited to), Financial Services Reform Act, Privacy
Act, Industry Codes of Practice, EFT, code of Conduct, Financial Transactions
Reporting Act, Occupational Health & Safety, Complain Handling and Dispute
Resolution.
2. Ensure a sound knowledge of Credit Union policies, procedures, products, services
and systems to comply within the authorities and restrictions in relation to the
duties of this role.
3. Ensure adherence to correct identification procedures and confidentiality of
information that conform to the requirements of the Credit Union and the Privacy
Act when accessing member details.
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Technical officer - Core Banking
4. Ensure the management/supervision of direct reporting staff in accordance with
organisational compliance.
Staff training and Development
1. Ensure member service representatives who have not met the training requirements
are directly supervised and monitored by a supervisor who has met the required
training standards.
2. Ensure team members with your work place provide appropriate training, and have
the necessary competencies to perform the functions required in their role through
the development and application of annual training plans with their current or new
role.
3. Empower and develop IT support team to take ownership of problems and to solve
them in accordance with strategies and procedures, ensuring all relevant procedures
from information systems are current.
Company Advocacy
1. Promote an environment founded on Credit Union philosophy and CB Bank values
of Ethical and Honest practices, Customer Satisfaction and Caring, Financial
Responsibility, Community and Social Commitment.
2. Act as an advocate for CB Bank in all dealings with members and staff and present a
professional image of CB Bank in all dealings with the public including appropriate
dress standards, helpfulness and friendliness.
3. Create a balanced team environment with a focus on continuous improvements,
best practice and member focus.
Professional Development
1. A willingness and capacity to become better equipped to perform job responsibilities
by transferring new knowledge and skills gained through training to the workplace.
2. Ensuring the successful completion of individual training and development activities
to update knowledge and skills relating to legislative, policy, system, procedure,
product and service requirements inherent in current duties.
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