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Operations Manager Resume Summary

Tearra Thornton is an operations manager with 3 years of experience in customer service roles. She has a background in pharmacy operations and retail sales. Her skills include communication, customer service, conflict resolution, and staff training. Currently she is an operations manager at CVS Health where she oversees employee performance, solves customer issues, and ensures productivity targets are met. She aims to develop team members and place them in leadership roles.

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69 views2 pages

Operations Manager Resume Summary

Tearra Thornton is an operations manager with 3 years of experience in customer service roles. She has a background in pharmacy operations and retail sales. Her skills include communication, customer service, conflict resolution, and staff training. Currently she is an operations manager at CVS Health where she oversees employee performance, solves customer issues, and ensures productivity targets are met. She aims to develop team members and place them in leadership roles.

Uploaded by

api-532601489
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

TEARRA THORNTON

 
 
 

♦ [email protected]

PROFESSIONAL SUMMARY
Operations Manager with three years of relevant leadership experience and genuine passion for customer
service and developing relationships. Demonstrated background delegating tasks and delivering performance
feedback and guidance with positive and empowering approach. Executes with consistent delivery and re-
prioritizes in fast-paced, ever-changing environment leveraging strong problem-solving skills and positive
attitude under pressure.

SKILLS
 Communication skills  Customer relations
 Pharmacy and customer records management  Customer service-oriented
 Organized  Conflict Resolution
 Employee scheduling  Staff training/development

WORK HISTORY
Operations Manager/Pharmacy Technician, 12/2017 to Current
CVS Health – Baltimore, MD
 Processed inbound and outbound shipments with high accuracy and efficiency by effectively directing
associate teams and managing inventory processes
 Solved customer problems in-person or over telephone by providing assistance with placing orders,
navigating systems and locating items
 Oversaw employee performance, corrected problems and increased efficiency to maintain productivity
targets.
 Supported professional development of team members and supervisors at all levels to place
knowledgeable candidates in leadership roles.
 Managed all aspects of store operations, including organization, maintenance and purchasing functions.

Customer Account Representative, 01/2017 to 02/2018


Rent A Center – Baltimore, MD
 Communicated regularly with territory, regional and strategic managers for daily support and strategic
planning for accounts
 Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing
of existing customer accounts
 Built strong client relationships and provided high value-adding services
 Educated clients on new products and updated account information to maintain high standards of client
service

Retail Sales Consultant, 02/2016 to 01/2017


Airtime Wireless, AT&T Authorized Retailer, Baltimore National Pike – Baltimore, MD
 Sells and levels the advantage of AT&T products and services to consumers and business professionals
 Works in a fast pace sales/customer service environment
 Conducted on-site product demonstrations to highlight features, answer customer questions and redirect
concerns toward positive aspects

EDUCATION
High School Diploma
Baltimore City College High School - Baltimore, Maryland

CERTIFICATIONS
 Certified by the Pharmacy Technician Certification Board (PTCB)

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