www.avaya.
com/learning
Technical Training Courses Updates For August 2019
This page provides a summary of the latest updates for Avaya Learning training courses.
Click on the links in the table below to access the specific courses in Avaya Learning.
WBT = Web-based Training
VILT = Virtual Instructor-led Training
Avaya IX™ Contact Center Courses
Course Name Course Duration & New/
Code Format Updated
Using Avaya Call Management System to Customize Reports 21270W 2 Hours WBT New
Administering Avaya Analytics™ for Avaya Oceana® 24310W 3.5 Hour WBT Updated for 3.6.1
Using Avaya Workspaces® with AACC & ACCS for Agents 24330W 0.5 Hour WBT New
Integrating POM with Avaya Workspace for CC Elite 70280W 2 Hours WBT New
Administering Call Management System for Center Operations 21240W 3 Hours WBT New
R19
Administering Call Management System Supervisor and Agent 21260W 3 Hours WBT New
Basics R19
Administrating Avaya Contact Center Select Basics R7.1 Part 1 & 2 22710W 3 Hours WBT New
Supporting and Implementing Avaya Contact Center Select R7.1 77600V 24 Hours ViLT Updated 7.1
Supporting Avaya Aura® Contact Center 70220V 24 Hours ViLT Updated 7.1
Using Avaya Workspaces® for Elite with Proactive Outreach 24350W 0.5 Hour WBT New
manager – Agents
Avaya Oceana® and Avaya Analytics™ R3.6.1 Technical Delta 21300W 1.0 hour WBT New
Technical Delta for Avaya Aura® Contact Center and Avaya 21150W 1 Hour WBT New
Contact Center Select R 7.1
Technical Delta for Call Management System 21280W 1.5 Hour WBT New
Avaya Aura® Contact Center Implementation 70210V 40 hours vILT Updated to 7.1
LAST MONTH(S) UPDATES
Avaya Aura® Contact Center Administration 21190V 32 hours vILT Updated to 7.1
For Help or for any questions – please call one of the Global Support Numbers
www.avaya.com/learning
Installing and Supporting Avaya Call Management System 70190V 24 hours vILT Updated
Upgrading and Supporting Avaya Control Manager R8 for 70950W 3 Hour WBT Updated
Enterprise ACM 8.1
Administering Avaya Oceana®R3 Omnichannel 24300V 24 Hours ViLT Updated for 3.6
Administrating Avaya Oceana® Basics 24320W 2 Hours WBT New
Technical Delta for Avaya Control Manager R8.1 21170W 1.5 Hour WBT New
Installing Avaya Control Manager for Enterprise R8 70920W 6 Hours WBT Update for 8.1
Configuring Avaya Control Manager for Enterprise R8 70940W 4 Hours WBT Update for 8.1
Technical Delta for Avaya Oceana® and Avaya Analytics™ R 3.6 21140W 1 Hours WBT New
Using Avaya Oceana Workspaces for Agents (3.6) 24020W 1 Hours WBT Update
Using Avaya Oceana Workspaces for Supervisors (3.6) 24040W
Administering Avaya Aura® Call Center Elite 20320W 4 Hours WBT Update
Administering Avaya Proactive Outreach Manager 20930W 3.5 Hours WBT New
Supporting Avaya Oceana® Solution 74550V 3 Days vILT Update
Supporting Avaya Aura® Call Center Elite Multichannel 74700W 2 Hours WBT New (WBT from ILT)
Implementing Avaya Aura® Call Center Elite Multichannel 73700W 3.5 Hours WBT
Using Avaya Workspaces® for Elite - Agents 24120W .5 Hour WBT New
Using Avaya Workspaces® for Elite - Supervisors 24140W .5 Hour WBT
Configuring Avaya Control Manager for Enterprise 7094W 3 Hrs WBT New
Upgrading and Supporting Avaya Control Manager for Enterprise 7095W 3 Hrs WBT
Creating Avaya Aura Orchestration Designer for Self-Service Apps 2510V 24 Hrs vILT Updated
Administrating Avaya Workforce Optimization Select 2074W 4 Hrs WBT New
Using Avaya Workforce Optimization Select for Agents 2075W 1 Hr WBT
Using Avaya Workforce Optimization Select for Supervisors 2076W 3 Hours WBT
For Help or for any questions – please call one of the Global Support Numbers
www.avaya.com/learning
Avaya IX™ Workplace (UC) Courses
Course Name Course Duration & Updated/
Code Format New
Introducing Avaya Device Adapter R8 20970W 3 Hours WBT Update
Avaya Aura Release 8.1 Technical Training Delta 21360W 2 hours WBT New
Integrating Avaya Aura Core Components Release 8 71200V 40 Hours ViLT Updated
Administering Avaya Session Border Controller for Enterprise 20660W 6 Hours WBT Updated
release 8 Rel 8
LAST MONTH(S) UPDATES
Avaya GSS Troubleshooting and Engagement Methodology 72220W 2 hours New
SIP Auto Provisioning for J100 Phones 70260W .5 Hours WBT New
IP Office Platform Release 11.0.4 Technical Training Delta 20821W 1.5 Hours WBT New
Installing and Managing 3rd Party Security Certificates in 20940W 3 Hours WBT New
Avaya Aura
Migrating and Upgrading to Avaya Aura® 8.0 20120V 32 Hours ViLT Updated
Avaya Session Border Controller for Midmarket Solutions 70080W .5 Hour WBT New
Integration and Support
Implementing and Supporting Avaya Powered By 77300W 2 Hours WBT
Integrating and Supporting ASBCE - Platform Independent 20800V 24 Hours ViLT
R8.0
Integrating Avaya Aura® Communications Applications 71300V 40 Hours ViLT Update
Supporting Avaya Aura® Communications Applications 72300V 40 Hours ViLT Update
Implementing Avaya Converged Platform 4200 Series R4.0 75930V 24 Hours ViLT Update
Supporting Avaya Converged Platform 4200 Series R4.0 76930V 24 Hours ViLT Update
Avaya Converged Platform Release 4.0 Technical Training 21210W 1 Hour WBT New
Delta
Administering for Avaya Cloud Unified Communications 20730W 1 Hours WBT New
Self-Administering for Avaya Cloud Unified Communications 20740W 1 Hours WBT New
Avaya Team Engagement Solutions APDS On Line Test 3171T 1.5 Hours WBT Update
For Help or for any questions – please call one of the Global Support Numbers
www.avaya.com/learning
Getting Started with Avaya Converged Platform Release 4.0 4200 20520W 2 Hours WBT Update
Series
Avaya Session Border Controller for Enterprise 8.0 21098W 2 Hours WBT New
Avaya Global Support Services Troubleshooting and 72220W 2 Hours WBT New
Engagement Methodology
Using Avaya Equinox Client on Avaya IP Office 20720W 1 Hours WBT New
Using the Avaya Equinox Client (3.5) 20390W 2 Hours WBT Update
Administering Avaya Aura® System Manager Release 8.0 20130V 5 days vILT Update
Designing the Avaya Equinox® Solution 3185W 8 hours WBT Update
Free/Complementary Training for Customers/Partners from Avaya Learning:
Name Code Format
Device fundamentals - New 60050W 6 Min WBT
Fundamentals for Avaya Cloud Solutions -New 60011W 10 min WBT
Fundamentals for Avaya Contact Center Solutions -New 60031W 10 min WBT
Fundamentals for Avaya Unified Communications- New 60021W 10 min WBT
Avaya Cloud Fundamentals 60010W .15 Min WBT
Avaya UC Fundamentals 60020W .15 Min WBT
Avaya Contact Center Fundamentals 60030W .15 Min WBT
Fundamentals for Avaya Cloud Solutions 60011W 10 min WBT
Fundamentals for Avaya Contact Center Solutions 60031W 10 min WBT
Fundamentals for Avaya Unified Communications 60021W 10 min WBT
Avaya Converged Platform Fundamentals 20610W 0.5 Hour WBT
For Help or for any questions – please call one of the Global Support Numbers
www.avaya.com/learning
Avaya Workforce Optimization Select Fundamentals 25160W .5 Hour WBT
Session Border Controller for Enterprise Fundamentals 26160W .5 Hour WBT
Avaya Aura® Call Center Elite Fundamentals 24160W .5 Hour WBT
Avaya Oceana® Fundamentals 21160W .5 Hour WBT
Avaya Equinox™ Fundamentals 2216W 0.5 Hour WBT
Avaya Breeze® Client SDK Fundamentals 2316W 1 Hour WBT
Avaya Breeze ™ Fundamentals 2016W 1.5 Hour WBT
For Help or for any questions – please call one of the Global Support Numbers
