MANAGEMENT BEHAVIOURAL COMPETENCY

SELF-AWARENESS

Definition: Demonstrates awareness, accurate assessment and control of one’s own emotional state, attitudes, beliefs system, image and strengths in a way to maintain
momentum, personal effectiveness and emotional stability, even in the face of adversity, provocation, stress and/or high workload. Recognizes one’s own areas of personal and
professional strength as well as areas for development and is committed to continuous learning.

Scale progression: The scale progresses from recognizing one’s own emotions, strengths and limitations to actively managing one’s attitudes, beliefs and behaviours by
demonstrating adaptable behaviours and leverages this insight to manage self and others during challenging times and high workload.

Level 4
Level 3 Level 5
Level 1 Maintains effectiveness, focus
Level 2 Is adaptable; seeks new Leverages one’s self-awareness
Demonstrates self-awareness and momentum despite
Works well in new situation ideas, opinions and to effectively manage situations
and assesses self accurately challenges, provocations and
situations to grow and relationships
emotionally charged situations
 Appreciates that continuous  Possesses a strong work ethic;  Adapts one’s approach and  Maintains the ability to  Remains energized,
learning is an inherent part manages own workload “switches gears” if the exercise sound judgement enthusiastic and confident in
of personal and professional autonomously. situation requires without and make good decisions in the face of very difficult and
development.  Implements techniques for feeling as though one’s own high demand, difficult or prolonged work demands.
 Understands how one’s managing stress or challenges in agenda or outcomes have stressful periods or  Uses understanding of self and
emotional responses to day-to-day work situations in been comprised. situations. others to reach out to others
situations influence how one order to maintain momentum  Demonstrates willingness to  Calms self and others; and foster positive
acts and how one is and diffuse conflicts (e.g., test one’s assumptions by positively impacts the relationships, especially in
perceived. remains calm, actively listens, seeking the ideas of others; effectiveness of others during difficult circumstances.
tries to focus on the positive). recognizes and values stressful times.
 Maintains awareness of  Views challenges as
one’s emotions and uses  Recognizes personal work differences.  Recognizes and opportunities for growth and
this information to guide capacity and limitations;  Is self-motivated; corrals acknowledges the emotions development and encourages
one’s thinking and actions in manages own time, work and personal energy into a of others and instils a positive others to do the same.
a favourable manner. emotions accordingly (e.g., momentum-building rhythm. outlook and constructive
attitude during difficult and  Draws upon one’s self-
 Recognizes gaps in one’s delegates, modifies priorities,  Identifies the strengths of awareness and self-control to
takes breaks, exercises). complex times.
own skill set and takes others and leverages their  Uses setbacks in a identify and manage the
advantage of learning  Stays composed when faced skills (in addition to one’s constructive way; depicts a emotions of others during
opportunities to enhance with new situations or own) to manage uncertain mindset of continuous adverse times.
one’s effectiveness. instructions. situations. improvement.  Demonstrates the capacity for
 Creates good work and  Demonstrates self-control and  Is humble; accepts that  Can comfortably handle risk self-reflection; looks back at
personal habits and rejects recognizes one’s own pressure there will be times when and uncertainty; is decisive in setbacks and/or failures and
bad ones. points. one is not the expert and/or ambiguous situations. identifies and applies key
 Manages one’s own negative does not have “all the learnings for self and others.
emotions effectively. answers;” is tolerant when
others are hesitant or
 Acknowledges when one is “out express doubt.
of one’s depth” and seeks out
the appropriate training and/or  Depicts high level of self-
coaching. discipline; looks forward
and is enthusiastic about
 Depicts a mindset of continuous new opportunities.
improvement and learning.