Tender Response for

"Selection of Third-Party Auditor

for Telangana State Data Centre"

The better the question. The better the answer.

GROUP 8
The better the world works.
Table of Content

Part A : Our Understanding of Tender

▪ About Tender
▪ Bid Data Sheet
▪ Requirements
▪ Project Objectives
▪ Key Deliverables
▪ Evaluation Criteria

Part B : Tender Response

▪ Scope of Work
▪ Why EY?
▪ Evaluation Criterion
▪ Scope Exclusions
▪ Risks
▪ Clauses
▪ Price

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Our Understanding of Tender
 Our Understanding of Tender Tender Response
About Tender Bid Data Sheet Requirements Project Objectives Key Deliverables Evaluation Criteria

About Tender

Client Information:

▪ Telangana State (It is the 29th state of India, formed on the 2nd of June 2014)
▪ State Data Centre (SDC) has been identified as one of the important element of the core infrastructure for
supporting e-Governance initiatives of NeGP.
▪ State Data Centre would provide many functionalities - some of the key functionalities are Central Repository of the
State, Secure Data Storage, Online Delivery of Services, Citizen Information/Services Portal, State Intranet Portal,
Disaster Recovery, Remote Management and Service Integration
▪ Presently M/s. Wipro Ltd. has taken up the contract for operation & maintenance of IT/ Non-IT infrastructure and
FM services of TSDC

Tender Information:

▪ Department of Information Technology & Communication, Government of Telangana intends to hire Third Party
Auditor(TPA) for the State Data Centre project.
▪ The selected TPA shall have to undertake auditing of TSDC as per the tender conditions for a period of 3 years from
date of agreement and can be extended for another one year.

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 Our Understanding of Tender Tender Response
About Tender Bid Data Sheet Requirements Project Objectives Key Deliverables Evaluation Criteria

Bid Data Sheet

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 Our Understanding of Tender Tender Response
About Tender Bid Data Sheet Requirements Project Objectives Key Deliverables Evaluation Criteria

Requirements

01 BID SECURITY (EMD) 02 TECHNICAL BID QUALIFICATION

EMD of Rs.5,00,000/- • Qualification requirement
• Technical Bid

03 FINANCIAL BID 04 RESOURCE PERSONNEL

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 Our Understanding of Tender Tender Response
About Tender Bid Data Sheet Requirements Project Objectives Key Deliverables Evaluation Criteria

Project Objectives
Sl. No Description
1 Interaction with the various stakeholders occurs as needed.

2 Risks are appropriately identified and informed.

3 Quality and continuous improvement are fostered in the SDC operations and management processes.

4 Opportunities for improving the processes, policies, standards, administrative and management control, and the data center’s buy-in
for the line department may be identified during audits. They will have to be communicated to the TSTS/ Department of ITE&C, GoTS.

5 TPA will carry out the activities as per agreement and submit all the mentioned deliverables within the stipulated timeframe.TPA will
ensure that the timelines will be adhered to. If there are any perceived slippages on the timelines, TPA would deploy additional
manpower, free of any additional charges.

6 TPA will make the best effort to ensure that the quality of deliverables meets the expectations. The successful bidder would get the
relevant sections of system integrator RFP, Agreement, etc. from the TSTS.

7 The TPA will share all intermediate documents, drafts, reports, VA scan report and any other item related to this assignment, if
requested by TSTS. No work products, methodology or any other methods used by the TPA should be deemed as proprietary and non-
shareable.

8 TPA shall organize weekly/fortnightly review meetings to review functionality issues and progress of work as per pre-defined schedule.
The frequency of meetings will be intimated by the TPA in consideration of requirements in the interest of the project. TPA would
prepare the minutes of the review meetings mentioning the issues discussed, decisions taken on them and appropriate level at which
these required to be resolved.

9 TPA will recommend opportunities for improving the processes, policies, standards, administrative and management control if a ny

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 Our Understanding of Tender Tender Response
About Tender Bid Data Sheet Requirements Project Objectives Key Deliverables Evaluation Criteria

Key Deliverables & Timeline

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 Our Understanding of Tender Tender Response
About Tender Bid Data Sheet Requirements Project Objectives Key Deliverables Evaluation Criteria

Evaluation Criteria

The technical bids of bidders who are

TSTS will first undertake a preliminary Proposals found to be non-responsive
qualified in General Bid (Eligibility) will
evaluation of the pre- qualification for any reason or not meeting the
be opened and a detailed evaluation of
eligibility criteria and with reference to minimum eligibility criteria, as specified
the Technical Proposals based on their
completeness of the proposals and in this RFP will be rejected and not
responsiveness to the Terms of
whether the Proposals are generally in included for further detailed technical
Reference by applying the evaluation
order and complete in nature. evaluation.
criteria shall be made.

The cost indicated in the Financial Bid

shall be deemed as final and reflecting
The lowest Financial Bid (Fm) will be
the total cost of services. Omissions in Sf = 100 x Fm/F, in which [Sf is the
given a financial score (Sf) of 100 points.
costing of any item shall not entitle the financial score, Fm is the lowest price,
The financial scores (Sf) of the other
firm to be compensated and the liability and F is the price of the proposal (in
Financial Bids will be determined using
to fulfill its obligations as per the Terms INR) under consideration]
the following formula:
of Reference within the total quoted
price shall be that of the consultant.

Proposals will be ranked according to

their combined technical (St) and
financial (Sf) scores using the weights (T The weights given to the Technical and The firm achieving the highest
= the weight given to the Technical Financial Bids will be T= 0.70, and P= combined technical and financial score
Proposal; P = the weight given to the 0.30: S=St x T + Sf x P. will be invited for negotiations.
Financial Bid; T + P = 1, S= Combined
technical and financial score).

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Tender Response
 Our Understanding of Tender Tender Response
Scope of Work Why EY? Evaluation Criterion Scope Exclusions Risks Clauses Price

Scope of Work

The core objective of Third Party Auditor is to provide objective assurance and audit services designed to monitor and
assess the conformance by the Third Party Auditor and add value to improve the Telangana State Data Centre operations.
It helps the State accomplish the State Data Centre by bringing a systematic, disciplined approach to evaluate and improve
the Effectiveness of infrastructure, operations, service level management, control and governance processes.

The successful bidders would need to: The following activities, has to be performed by the
selected Third Party Auditor (TPA)
i) Study the SDC RFP and the contract signed between the
TSTS and DCO for Operation and Management
ii) Study the SDC policy guidelines, architecture, design and i. Audit framework design
the services envisaged, processes, helpdesk procedures ii. State Data Centre Infrastructure Audit
and security policy of the data center. iii.Operations and Management Process and Control
iii) Understand the roles and responsibilities of various Audit
stakeholders such as ITE&C Department, TSTS, Data iv. SLA Monitoring Audit
Centre Operator, user departments etc. v. Security and compliance Audit
iv) Study the SLA’s between different stakeholders. vi. Exit management plan
v) Study the proposal of engaged Data Centre Operator
with TSTS to understand its offering, value add and
SLA commitments

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 Our Understanding of Tender Tender Response
Scope of Work Why EY? Evaluation Criterion Scope Exclusions Risks Clauses Price

Why EY?

Leading-edge digital technology

• EY’s audits are powered by leading-edge digital technology. We understand that by integrating the latest
technologies into our audit processes, we can provide high-quality audits, enhance the way we look at risk,
reduce client burden and provide unrivaled insights. This helps us meet both our expectations and the evolving
needs of businesses, regulators and investors.

Innovation
• We invest in innovation because we are ambitious about building a better working world and providing the
capital markets with greater confidence, a better business perspective and enhanced transparency.
Technology
• Technology drives both EY clients’ and our own business. At the same time, a technological revolutionthat offers
so much opportunity also brings with it more complex risks, competition from divergent angles and stakeholder
scrutiny that is forensic in focus. We want to give our auditors the best possible tools to use in their work.
Critical tools
• By investing in several critical tools, we have been able to bring a significant amount of digital innovation to the
audit. We have effectively digitalized the end-to-end audit process.

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 Our Understanding of Tender Tender Response
Scope of Work Why EY? Evaluation Criterion Scope Exclusions Risks Clauses Price

Why EY ? Cont..
▪ Our mission: to be the highest-quality
audit organization in the profession

▪ Building a better working world with

Sustainable Audit Quality

▪ Multidisciplinary teams deliver high-

quality audits, innovating to provide
value and transparency, and offering
exceptional client service.

▪ We provide consistent audits by

assembling the right multidisciplinary
teams to address the most complex
issues, using a proven global audit
methodology and deploying the
latest, high-quality auditing tools and
technologies.

▪ Tailored service with a consistent

methodology.

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 Our Understanding of Tender Tender Response
Scope of Work Why EY? Evaluation Criterion Scope Exclusions Risks Clauses Price

Evaluation Criterion Table

Sl. No Parameter Documents required Maximum Response of Reference
Score Bidder
1 Turnover in IT Audit Business CA certificate for Turnover in IT
Total cumulative IT Security Audit business along with 10 10 Slide 17
turnover in the last five financial Balance sheet certified by CA.
years ending 31st March 2020.
i. >=Rs.50 Crore- 10 Marks
ii. =>Rs.40 Crore< Rs.50 Crore
- 7 Marks
iii. =>Rs.30 Crore< Rs.40 Crore
- 4 Marks
2 Bidder’s Third-Party Audit More than 8 Projects =25 Marks
experience in terms of numbers of Five to Eight Projects = 20 Marks 25 25 Annexure
assignments with Govt/ PSU, in Four projects = 16 Marks I
last 5 years. Three projects = 12 Marks
And
Two projects = 8 Marks
One project = 4 Marks Slide 18
3 Bidder should have total Number of Declaration from HR / Authorized
35 Certified Professionals with a Signatory along with copies of 10 10 Annexure II
minimum of 5 resources in each Professional
category certifications/Confirmation from
i. CISA/CISM/CISSP certifying authority on obtaining
ii. CEH/ECSA accreditation/exam result
iii. ISO 27001- Lead Auditor/Lead
Implementer iv. ITIL
v. PMP/PRINCE 2
a. >= 50 professionals – 10 Marks
b. >= 45 professionals – 7 Marks
c. >= 35 professionals – 5 Marks

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 Our Understanding of Tender Tender Response
Scope of Work Why EY? Evaluation Criterion Scope Exclusions Risks Clauses Price

Criterion Table Cont..

Sl. No Parameter Documents required Maximum Response of Reference
Score Bidder
4 Quality Certification of Bidder a. ISO 27001 - 5 Marks
b. Any other Quality 5 5 Annexure II
Certification issued by
competent Authority of
Government - 5 Marks

5 Approach and methodology Evaluation Committee will

(Max.- 20 marks) evaluate whether all the 20 15 Presentation
i. Understanding of the points/ requirements given to
objectives of the assignment mentioned in the RFP are client and
ii. Approach & Methodology addressed well and award Refer
Presentation points accordingly, the to Annexure
iii. Presentation important parameters being II for IS
i. Understanding of the Audit Tools
objectives of the assignment
- 5 Marks
ii. Approach & Methodology - 5
Marks
iii. Presentation – 10 Marks

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 Our Understanding of Tender Tender Response
Scope of Work Why EY? Evaluation Criterion Scope Exclusions Risks Clauses Price

Criterion Table Cont..

Sl. No Parameter Documents required Maximum Response of Reference
Score Bidder
6 Adequacy and Quality of Senior Auditor / Senior
Resources proposed for Consultant 13 13 Refer to
Deployment (Max.- 25 marks) More than 7 years - 7 Marks Annexure II
More than 6 years upto 7 – 3
i. Senior Auditor / Senior Consultant – (12 – Marks
Marks) Minimum 5 years’ experience More than 5 years upto 6 – 2
with minimum of 2 certifications (ISO Marks
27001 /CISA /ISO 22301 /ITIL v3 Foundation Less than 5 Years - 0 Marks
/Six Sigma Black Belt / ISO 20000/ CEH More than three Certifications – 6
) Minimum and mandatory details are given Marks
in manpower section of the RFP. Three Certifications - 4 Marks
Proposed resource no meeting the Click to addTwotext
Certifications - 2 Marks
requirement will be given zero marks. Less than two – No Marks

ii. Auditor / Consultant Minimum Auditor / Consultant

3 years’ experience with minimum of More than 5 years - 7 Marks 12 12 Refer
1 certification (ISO 27001 /CISA /ISO 22301 More than 4 years upto 5Years - to Annexure
/ITIL v3 Foundation /Six Sigma Black Belt / 5 Marks II
ISO 20000/ CEH ) Minimum and More than 3 years upto 4 years –
mandatory details are given in manpower 3 Marks
section of the Less than 3 Years - 0 Marks
RFP. Proposed resource no More than two certifications - 5
meeting the requirement will Marks
be given zero marks. Two certifications - 4 Marks
One certification - 3 Marks
No Certification - No Marks
TOTAL 100 95

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 Our Understanding of Tender Tender Response
Scope of Work Why EY? Evaluation Criterion Scope Exclusions Risks Clauses Price

Evaluation Criterion (Financials)

▪ EY announced combined global revenues of US$37.2b for the financial year ended June 2020, an increase of 4.1% in
local currency despite the global economic impact caused by COVID-19
▪ The IT consulting's share stood around 12% of total revenue which amounted to $4.46 billion
▪ 18 acquisitions across cyber security, strategy, change management, design and technology, including SAP digital
transformation
▪ In Q4, introduced 38 new COVID-19-related solutions with 11 alliance organizations to support EY clients, government
and communities

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 Our Understanding of Tender Tender Response
Scope of Work Why EY? Evaluation Criterion Scope Exclusions Risks Clauses Price

Bidder’s Third Party Audit experience

State Client Name Project Details Status

Gujrat Gujarat Informatics Limited, Gujarat TPA for State Data Center Complete

Orissa Computer Application In Progress

Orissa TPA for State Data Center
Centre (OCAC), Orissa

Electronics Corporation of Tamil In Progress

Tamil Nadu
Nadu Ltd (ELCOT), Tamil Nadu TPA for State Data Center

Society for Promotion of Vocational &

Andaman and Nicobar In Progress
Islands Technical Education, Andaman and Nico TPA for State Data Center
bar Islands

▪ In 3 out of 4 mentioned project, Data Centre Operator (DCO) is Wipro Ltd.

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 Our Understanding of Tender Tender Response
Scope of Work Why EY? Evaluation Criterion Scope Exclusions Risks Clauses Price

Scope Exclusions
Track under consideration Scope Deviations

TPA shall tabulate, in a template, all possible measurable Require the details of the EMS being used and other monitoring
parameters as tools
defined in the SLA. These parameters shall be checked with rando
m performance indicator against each parameter as reflected in th
e EMS/BMS being used to monitor the services. TPA shall collate
the results in a report and submit to the TSTS / ITE&C
Dept. ( Page 12 pt. 5.1(SLA Monitoring Audit))
Inventory audit report including executive summary, checklist Requirement the detail of Non-IT infrastructure components
and compliance including but not limited to IT and Non-
IT Infrastructure (TPA Deliverables) (page 14 Point 2 (SDC
Infrastructure Audit )

Audit report including but not limited to following checkpoints • Elaborate the process followed for Data Centre Management
related to processes followed by the DCO for its Data Centre team by DCO
management deliverables: Data center management • Skills (Is it to evaluate skills appropriate for the undertaking
team, skills, facility management services, change management the respective Job or Trainings done by DCO for skills upgrade),
procedures, IT Infrastructure operations - • Electricity & Diesel Consumption -Are there any special
hardware, software and FMS, requirement for these
Electricity and Diesel consumption, backup procedures, antiv
irus measures, trainings, network and security administrations,
(TPA Deliverables) (page 14 Point 3 (Operations
& Management process & control )

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 Our Understanding of Tender Tender Response
Scope of Work Why EY? Evaluation Criterion Scope Exclusions Risks Clauses Price

Support Needed from Client

Active participation and support from TSDC team members in this project is critical for the success of the
project. Table below describes the specific support that EY seeks from during the project.

Area seeking TSDC support The specific support needed

Access to the required systems and

infrastructure and other
relevant documents to EnY within two
Overall Project days of start of the engagement. Any
delay in providing these documents will
impact progress of the project as per the
project plan.

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 Our Understanding of Tender Tender Response
Scope of Work Why EY? Evaluation Criterion Scope Exclusions Risks Clauses Price

Risks and their Mitigation Plan

Track Sl. No. Risks Mitigation Plan

Delay in the availability of basic documents to E&Y will be proactive in requesting for the documents
Overall
1 initiate project activities E&Y will sensitize TSDC participants about criticality of sharing
required documents with E&Y in time

Delay in interactions with Business and IT

2 E&Y will schedule most of the meetings upfront
stakeholders( Wipro)

Key Stakeholders(such as ITE&C Department, E&Y will discuss with TSDC reviewers to set the expectations on
3 TSTS, Data Centre Operator, user departments the structure of the expected content in the deliverables
etc.) do not provide deliverables in time required from the stakeholders upfront.

Errors in assessments and To-Be definitions, TSDC stakeholders will sensitize the project team members
4 due to incorrect and inadequate inputs about the criticality of sharing complete and correct information
provided by TSDC

E&Y will ensure that the timelines will be adhered and If there
Delay in Delivering within the stipulated
5 are any perceived slippages on the timelines, E&Y would deploy
timeframe
additional manpower, free of any additional charges.

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 Our Understanding of Tender Tender Response
Scope of Work Why EY? Evaluation Criterion Scope Exclusions Risks Clauses Price

Penalty Clauses
All deliverables shall be submitted to TSTS post completion of the periodicity of the respective deliverable.

In case of any non-satisfactory performance by TPA, penalty up to maximum of 10% on the half yearly payment will be levied
and recovered from the payments to be made to TPA. The payment to the TPA agency shall be processed on half yearly basis.
The payment to the TPA shall be on 6 monthly basis subjects to submission of all deliverables.
Manpower Deployment Penalties

Non marking of attendance will be considered as absence. It is mandatory to deploy backup / replacement resource
if any resource is on leave. Any absence of resource without intimation of TSTS would be considered as breach with
per day penalty of 1% of half yearly payment.

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 Our Understanding of Tender Tender Response
Scope of Work Why EY? Evaluation Criterion Scope Exclusions Risks Clauses Price

Price
EY offers the following financial bid for undertaking the Third Party Audit for Telangana State Data Center Project as per the
mentioned EMD amount of Rs 5 Lakhs:

S. No Description Basic Unit Price (In INR) GST Amount@18% (In Total Price (In INR)
INR)
1 1st Year Annual project cost 1,50,00,000 27,00,000 1,77,00,000
2 2nd Year Annual project cost 1,65,00,000 29,70,000 1,94,70,000
3 3rd Year Annual project cost 1,81,50,000 32,67,000 2,14,17,000

Detailed Breakdown for 1st Year project cost

Resource cost of equipment Tools/Techniques/ Supervision Administration Misc.
Personnel** methodologies Expenses
90,50,000 23,40,000 7,60,000 15,30,000 10,90,000 2,40,000

▪ For the first year contract, EY will be charging 1.5 crores as basic unit price.
▪ In addition to 2nd year base unit price, EY will be charging (1.1)*(Basic Unit price of first year) and so on for 3rd year i.e.
(1.1)*(Basic Unit price of second year).
▪ 10% multiplier is considered to account for the increment costs including Maintenace of tools, Risk assessment and
Misc. Expense, inflation etc.

**Resource personnel include Sr. Auditor, Auditor and required staff member.

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THANK YOU
Annexure - I
Annexure - II
Annexure - III
 Contacts
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