Configuring Cisco Unified

Communications Manager for the

IX System
Published April 2015
Revised November 2016

Cisco Systems, Inc.

[Link]

Cisco has more than 200 offices worldwide.

Addresses, phone numbers, and fax numbers
are listed on the Cisco website at
[Link]/go/offices.

Text Part Number:

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL
STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT
WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.

THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT
SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE
OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.

The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public
domain version of the UNIX operating system. All rights reserved. Copyright © 1981, Regents of the University of California.

NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED “AS IS” WITH
ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT
LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF
DEALING, USAGE, OR TRADE PRACTICE.

IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING,
WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO
OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this
URL: [Link]/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership
relationship between Cisco and any other company. (1110R)

Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display
output, network topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in
illustrative content is unintentional and coincidental.

Configuring Cisco Unified Communications Manager for the IX System

© 2016 Cisco Systems, Inc. All rights reserved.
 CONTENTS

What’s in This Guide v

How to Use This Guide v

Before You Begin v

Web Browser Support v
DHCP and Static IP Connectivity vi
Downloading and Configuring Cisco TelePresence File Images vi
Finding the MAC Address for Your System vi
Software Compatibility vii
Cisco TelePresence Bandwidth Requirements vii
Device and Cluster Security Modes viii
Supported Unified CM Characters and Digits viii
Document Organization viii

CHAPTER 1 Configuring Cisco Unified Communications Manager for the IX System 1-1

Adding and Configuring the IX System COP Files 1-1

Downloading the IX Software 1-1
Installing and Upgrading the IX Software in Unified CM 1-2
Specifying IX Software Image Files For Your System 1-9
Adding a New Phone Security Profile for the IX system 1-12
Adding an IX System to Unified CM 1-15
Using the Unified CM GUI to Add an IX System 1-15
Device Information Area 1-16
Number Presentation Transformation Area 1-17
Protocol-Specific Information Area 1-18
Certification Authority Proxy Function (CAPF) Information Area 1-19
External Data Locations Information Area 1-20
MLPP and Confidential Access Level Information Area 1-21
Product Specific Configuration Layout Area 1-21
Proximity Information Area 1-25
Secure Shell Information Area 1-26
External CTS Log Destination Area 1-30
SNMP Configuration Parameters Area 1-32
SNMP Trap Receiver Parameters Area 1-34

Configuring Cisco Unified Communications Manager for the IX System

iii
 Contents

Saving Your Settings 1-35

CHAPTER 2 Configuring Cisco TelePresence Features for the IX System 2-1

Ad Hoc Conferencing 2-1

Configuring Advanced Ad Hoc Conferencing Support 2-2

Enabling Directory Support on the Touch 10 Device 2-3

Configuring the BFCP over UDP Collaboration Feature 2-4

Configuring VCS To Use BFCP 2-4
Configuring Unified CM to Use BFCP 2-5
Adding a New BFCP Profile 2-5
Configuring the Unified CM Trunk 2-6
Touch 10 Screen Dimming 2-7

CHAPTER 3 Verifying and Troubleshooting the IX System Configuration 3-1

Troubleshooting Your Configuration 3-1

Managing Passwords 3-5

Resetting Your Unified CM Secure Shell Password 3-5
Resetting Your IX System Codec Password 3-6
Resetting and Synchronizing an IX System 3-8
Resetting an IX System 3-8
Synchronizing an IX System 3-8
Restoring Connectivity to the Codec 3-9
Related Information 3-9

INDEX

Configuring Cisco Unified Communications Manager for the IX System

iv
 What’s in This Guide

Revised: November 22, 2016

This preface contains the following sections:

• How to Use This Guide, page v
• Before You Begin, page v
• Document Organization, page viii

How to Use This Guide

This guide provides information to help you use the Cisco Unified Communications Manager
(Unified CM) Administration interface to configure the Cisco TelePresence IX5000 and IX5200.

Before You Begin

Before beginning the tasks in this guide, verify the following:
• Web Browser Support, page v
• DHCP and Static IP Connectivity, page vi
• Downloading and Configuring Cisco TelePresence File Images, page vi
• Finding the MAC Address for Your System, page vi
• Software Compatibility, page vii
• Cisco TelePresence Bandwidth Requirements, page vii

Web Browser Support

Cisco Unified Communications Manager Administration supports the following operating system
browsers:
• On Microsoft Windows 7:
– Microsoft Internet Explorer (IE) 8, IE 9
– Mozilla Firefox 4.x, Firefox 10.x

Configuring Cisco Unified Communications Manager for the IX System

v
 • On Apple OS X and later:
– Apple Safari 5.x
– Firefox 4.x, 10.x

DHCP and Static IP Connectivity

IX systems can use either a Dynamic Host Configuration Protocol (DHCP) server to achieve
connectivity, or you can configure a static IP address. DHCP is configured by your network
administrator. To configure a static IP address, follow the steps in the “Configuring a IX5000 or IX5200
System With a Static Network Address” section of the IX5000 and IX5200 First-Time Setup document.

Downloading and Configuring Cisco TelePresence File Images

You download the IX system image files from [Link], and apply them to your system using
Unified CM. For the steps used to complete this task, see the “Adding and Configuring the IX System
COP Files” section on page 1.

Finding the MAC Address for Your System

You need the codec MAC address to configure your system in Unified CM. There are two MAC
addresses on the codec. Use the address that is nearest the Uplink and EX1 Ethernet connections.
Figure 1 provides an example.

Tip You can also find this address on the blue screen while your system is booting up.

Configuring Cisco Unified Communications Manager for the IX System

vi
Figure 1 MAC Address Location on the Codec

Software Compatibility
For complete information about software and firmware compatibility for the IX system, see the “Cisco
TelePresence IX system Software Compatibility” document at the following URL:
[Link]

Cisco TelePresence Bandwidth Requirements

Bandwidth requirements for various levels of video are listed in the “1080p Main Video” section of the
Administration Guide for Cisco TelePresence Software Release IX 8.

Configuring Cisco Unified Communications Manager for the IX System

vii
Device and Cluster Security Modes
During a call, the Media is Encrypted icon (closed lock) is displayed on the screen only when the Device
Security mode is set to encrypted and cluster security mode is set to 1 (mixed mode). While configuring
your system, check the following settings:
• Device Security Mode should be set to Encrypted in the SIP Phone Security Profile Information
field. See the “Adding a New Phone Security Profile for the IX system” section on page 12 for
configuration information.
• Cluster Security Mode field is set to 1 (mixed mode) in the Configuration Settings for CTL Client
in Cisco Unified CM Administration > System > Enterprise Parameters. To activate and verify
cluster security mode, see the “Activating the CAPF Server” section of the Securing Cisco
TelePresence Products guide.

Supported Unified CM Characters and Digits

Use the information in Table 1 as a guide for supported Unified CM characters and digits that are used
to configure and maintain the Cisco TelePresence system. For general Unified CM support
documentation, see the Unified CM documentation roadmap for your release on [Link]:
[Link]
manager/[Link]

Note Unified CM no longer supports the ‘$’ (currency symbol) in system passwords.

Table 1 Supported Unified CM Characters and Digits for IX System Configurations

Character or Digit Description Where Used

• Digits 0 through 9 The number that you want the system to dial Speed Dial and Abbreviated Dial Configuration
when the user presses the speed-dial button. window, Number field.
• * (Asterisk)
Note The speed-dial function does not See Chapter 1, “Configuring Cisco Unified
• # (Number sign or hash)
allow you to configure pauses or Communications Manager for the IX System.”
• + (Plus sign, escape waits.
symbol)

Document Organization
Information for using the Unified CM with the Cisco TelePresence System application is provided in the
following chapters:
• Chapter 1, “Configuring Cisco Unified Communications Manager for the IX System”
• Chapter 2, “Configuring Cisco TelePresence Features for the IX System”
• Chapter 3, “Verifying and Troubleshooting the IX System Configuration”

Configuring Cisco Unified Communications Manager for the IX System

viii
 CH A P T E R 1
Configuring Cisco Unified Communications
Manager for the IX System

Revised: November 22, 2016

This following sections explain how to download the IX software from [Link] and configure a new
device using the Cisco Unified CM web interface:
• Adding and Configuring the IX System COP Files, page 1-1
• Adding a New Phone Security Profile for the IX system, page 1-12
• Adding an IX System to Unified CM, page 1-15

Adding and Configuring the IX System COP Files

Before you can use the IX system, you must install the latest Cisco Options Package (COP) file to Cisco
Unified CM, and then upload it to the IX system.
The COP file is the software image file that the IX system uses to run. New software features are
packaged in the COP file. Upgrading an existing file causes the features to be enabled in the IX system.
To install a new COP file, complete the steps in the following procedures:
• Downloading the IX Software, page 1-1
• Installing and Upgrading the IX Software in Unified CM, page 1-2
• Specifying IX Software Image Files For Your System, page 1-9

Downloading the IX Software

Note If you already downloaded the software and added it to Unified CM, skip this section. Continue to the
“Adding an IX System to Unified CM” section on page 1-15 to add a new device to Unified CM.

Step 1 Navigate to [Link].

Step 2 Click the Log In button, then enter your username and password.

Configuring Cisco Unified Communications Manager for the IX System

1-1
 Chapter 1 Configuring Cisco Unified Communications Manager for the IX System
Adding and Configuring the IX System COP Files

Step 3 Navigate to the following URL:

[Link]
[Link]
Step 4 Click Download Software.
Step 5 Select the TelePresence IX5000 Series from the list of products.
Step 6 Select your product model.
Step 7 Click the name of the software image to download (generally the latest version), then click Add to Cart.
Step 8 Click Download.
Step 9 Click Accept License Agreement, then follow the prompts to download the file.
Step 10 Copy the file to a Secure File Transfer Protocol (SFTP) server that is accessible by Unified CM.

Installing and Upgrading the IX Software in Unified CM

To install or upgrade the IX software to Unified CM, complete the following steps.

Step 1 Verify that the version of Unified CM is compatible with your version of the IX software.
See the “Cisco TelePresence IX system Software Compatibility” document at the following URL:
[Link]
You may need to upgrade to the latest device package of Unified CM for your release to obtain support
for the latest IX system features. For more information, see the Cisco Unified Communications Manager
Device Package Installation Guide. For device package compatibility, see the Cisco Unified
Communications Manager Device Package Compatibility Matrix.
Step 2 Open a web browser supported by Unified CM.
See the “Web Browser Support” section on page v for a list of browsers that are supported.
Step 3 In the address bar of the web browser, enter the following URL:
[Link]
Where
UCM-server-name
is the IP address or DNS name of Unified CM.
Step 4 From the Navigation drop-down list, on the top right of the GUI, select Cisco Unified OS
Administration. Click Go to go to the Cisco Unified Operation System Administration screen.

Note Log in with your username and password if prompted to do so.

Configuring Cisco Unified Communications Manager for the IX System

1-2
Chapter 1 Configuring Cisco Unified Communications Manager for the IX System
Adding and Configuring the IX System COP Files

Step 5 Navigate to Software Upgrades > Install/Upgrade.

Figure 1-1 Cisco Unified Operating System Administration Screen

Step 6 In the Software Location area, specify the following information in the fields:
• In the Source drop-down list, select Remote Filesystem.
• In the Directory field, enter the location of the file on the SFTP server.
• In the Server field, enter the server name or IP address.
• In the User Name and User Password fields, enter the user name and password used to access the
SFTP server.
• In the Transfer Protocol drop-down list, select SFTP.

Configuring Cisco Unified Communications Manager for the IX System

1-3
 Chapter 1 Configuring Cisco Unified Communications Manager for the IX System
Adding and Configuring the IX System COP Files

Figure 1-2 Specifying SFTP Server and File Location

Step 7 Click Next.

Unified CM accesses the SFTP server. The Software Location area lists the files that Unified CM finds
in the directory that you specified.

Configuring Cisco Unified Communications Manager for the IX System

1-4
Chapter 1 Configuring Cisco Unified Communications Manager for the IX System
Adding and Configuring the IX System COP Files

Step 8 Choose the file that you want to install from the available filenames in the Options/Upgrades drop-down
list.

Figure 1-3 Specifying the COP File

Step 9 Click Next.

The Unified CM GUI shows the file being installed.

Configuring Cisco Unified Communications Manager for the IX System

1-5
 Chapter 1 Configuring Cisco Unified Communications Manager for the IX System
Adding and Configuring the IX System COP Files

Figure 1-4 COP File Installation

Step 10 After the installation completes, verify the file validity by completing the following steps:
a. Make a note of the information in the File Checksum Details area. This value is shown in Figure 1-5.
b. Log in to the SFTP server and enter the following command:
md5sum [Link]
where:
filename is the filename of the file on the SFTP server.
c. Make a note of the checksum value that displays as a result of the md5sum command.
d. Verify that the displayed MD5 Hash Value matches the MD5 checksum value in the file on the server
to ensure that the file is not corrupted.
e. If the values match, continue to the next step; if the values do not match, retry the file installation.

Configuring Cisco Unified Communications Manager for the IX System

1-6
 Chapter 1 Configuring Cisco Unified Communications Manager for the IX System
Adding and Configuring the IX System COP Files

Figure 1-5 File Checksum Details Area

Step 11 Click Next to begin installation.

The installation log displays the installation progress.
After the system files are extracted, the interface displays a status of Complete in the Installation Status
area.

Figure 1-6 Installation Status Area

Step 12 From the Navigation drop-down list on the top right of the GUI, select Cisco Unified Serviceability and
click Go.

Configuring Cisco Unified Communications Manager for the IX System

1-7
 Chapter 1 Configuring Cisco Unified Communications Manager for the IX System
Adding and Configuring the IX System COP Files

The Cisco Unified Serviceability window displays.

Note Enter your user ID and password if prompted to do so.

Step 13 Restart the TFTP server by completing the following steps:

a. Navigate to Tools > Control Center - Feature Services.

Figure 1-7 Cisco Unified Serviceability Window

b. Choose the correct TFTP server from the drop-down list that displays and click Go.
c. In the CM Services area, click the Cisco Tftp radio button.
d. Click the Restart button at the top of the page shown in Figure 1-8. You can also click the Restart
button at the bottom of the page.

Figure 1-8 Restart Button on Features Services Page

Step 14 Add the IX system to Unified CM by completing the steps in the “Adding an IX System to Unified CM”
section on page 1-15.

Configuring Cisco Unified Communications Manager for the IX System

1-8
 Chapter 1 Configuring Cisco Unified Communications Manager for the IX System
Adding and Configuring the IX System COP Files

Specifying IX Software Image Files For Your System

As part of installing the Image COP file, the device defaults for the IX5000 and IX5200 systems are
updated to the installed image.
You can specify the image that the IX system should run in one of these ways:
• By leaving the Phone Load Name field blank. In this case, the Device Defaults image is used.
• By populating the Phone Load Name field with the specific IX software version.
Follow the steps in this procedure:

Step 1 From the Navigation drop-down menu on the top right of the GUI, select Cisco Unified CM
Administration and click Go.
The Cisco Unified CM Administration window appears.
Step 2 To apply the software to all devices of a specified type, complete the following steps:

Note To load the software per device, rather than apply it as a default, continue to Step 3.

a. Navigate to Device > Device Settings > Device Defaults.

b. Locate the device type of Cisco TelePresence IX5000.
c. Apply the IX software image file as the default image file for all IX5000 and IX5200 systems.

Note You cannot change the active Load Information value, which is read-only. You can only
change the Inactive Load Information field.

If you change the Inactive Load Information field, you can then click the Swap Loads button
to make it the active load. (This button is next to the Inactive Load Information value.)

Complete the following steps:

1. In the Load Information field, enter the name of the file.
Remove cmterm- from the front of the filename and the .[Link] file type from the end of the
filename. For example, for a file with the name [Link], enter
IX.8-0-2-2-8R-K9.P3 (with no final period).
2. Click Save to save your changes.
d. Navigate to Device > Phone.

e. Search and access the device type for which you want to apply the new codec image file by
completing the following steps:
1. In the Find Phone Where area, choose the Device Type and begins with drop-down choices.
2. Enter Cisco TelePresence IX5000.
3. Click Find. An example results screen is shown in Figure 1-9.

Configuring Cisco Unified Communications Manager for the IX System

1-9
 Chapter 1 Configuring Cisco Unified Communications Manager for the IX System
Adding and Configuring the IX System COP Files

Figure 1-9 Results Screen After Device Type Search

4. Select the check box on the left side of the page to select all devices.

Tip This check box is circled in red in Figure 1-9.

5. Click Apply Config to Selected to apply the configuration to all selected devices.

Note All IX systems reboot when you click the Apply Config to Selected button. If a system is in a
call, the system reboots when the call is complete.

Step 3 To load the software for a specific device, complete the following steps:
a. Navigate to Device > Phone.
b. Search and access your device by completing the following steps:
1. Use the drop-down choices to specify a valid search term, or leave the fields blank to find all
devices.
2. Click Find.
3. Click the hypertext link in the Device Name (Line) row that corresponds to your device.

Configuring Cisco Unified Communications Manager for the IX System

1-10
Chapter 1 Configuring Cisco Unified Communications Manager for the IX System
Adding and Configuring the IX System COP Files

Step 4 Apply the codec file image to your system by completing the following steps:
a. In the Phone Load Name field, enter the name of the file, removing the cmterm-in front of the
filename.
In the example in Figure 1-10, the administrator specified a filename of IX.8-0-2-2-8R-K9.P3.

Figure 1-10 Phone Load Name Field

b. Click Save.
c. Click Apply Config.

Note All IX systems reboot when you click Apply Config. If a system is in a call, the system reboots
when the call is complete.

Configuring Cisco Unified Communications Manager for the IX System

1-11
 Chapter 1 Configuring Cisco Unified Communications Manager for the IX System
Adding a New Phone Security Profile for the IX system

Adding a New Phone Security Profile for the IX system

To add a new phone security profile for your IX system:

Step 1 Log in to the Cisco Unified CM Administration interface.

Step 2 Navigate to System > Security > Phone Security Profile.
Step 3 Click the Add New button at the top left of the window. The Phone Security Profile Configuration
window appears.
Step 4 From the Phone Security Profile Type drop-down menu, choose Cisco TelePresence IX5000 and click
Next.
Step 5 Enter configuration information on the Phone Security Profile Information page using the information
in Table 1-1 as a guide.
Step 6 Click the Save button to save your settings.

Note Fields marked with an asterisk ( * ) in the administration interface are required entries.

Table 1-1 SIP Phone Security Profile Information Fields

Field Setting
Name* Enter a name for the security profile.
When you save the new profile, the name displays in the Device Security Profile
drop-down list in the Phone Configuration window for phone type and protocol.
Tip Include the device model and protocol in the security profile name to help find
the correct profile when searching for or updating a profile.
Description Enter a description for the security profile.
Nonce Validity Time* Enter the number of minutes (in seconds) that the nonce value is valid. The default value
equals 600 (10 minutes). When the time expires, Cisco Unified CM generates a new
value.
Note A nonce value, a random number that supports digest authentication, is used to
calculate the MD5 hash of the digest authentication password.

Configuring Cisco Unified Communications Manager for the IX System

1-12
 Chapter 1 Configuring Cisco Unified Communications Manager for the IX System
Adding a New Phone Security Profile for the IX system

Table 1-1 SIP Phone Security Profile Information Fields (continued)

Field Setting
Device Security Mode* Choose Encrypted from the drop-down menu (recommended).
Encrypted mode allows Cisco Unified CM to provide integrity, authentication, and
encryption for the phone. A TLS connection that uses AES128/SHA opens for signaling,
and SRTP carries the media for all phone calls on all SRTP-capable SIP hops.
Note The Media is Encrypted icon (closed lock) is displayed only when Device
Security mode is set to encrypted and cluster security mode is set to 1 (mixed
mode). To configure cluster security mode, refer to the Security Guide for
Cisco Unified Communications Manager for your Unified CM release.

Additional Device Security Mode field choices:

• Non Secure—No security features except image authentication exist for the phone.
A TCP connection opens to Cisco Unified CM.
• Authenticated—Cisco Unified CM provides integrity and authentication for the
phone. A TLS connection that uses NULL/SHA opens.
Transport Type* When Device Security Mode is Non Secure, choose one of the following options from
the drop-down list box (not all options may display):
• TCP—Choose the Transmission Control Protocol to ensure that packets get received
in the same order they are sent. This protocol ensures that no packets get dropped,
but the protocol does not provide any security.
• UDP—Choose the User Datagram Protocol to ensure that packets are received
quickly. This protocol, which can drop packets, does not ensure that packets are
received in the order that they are sent. This protocol does not provide any security.
• TCP + UDP—Choose this option if you want to use a combination of TCP and UDP.
This option does not provide any security.
When Device Security Mode is Authenticated or Encrypted, TLS is the default Transport
Type. TLS provides signaling integrity, device authentication, and signaling encryption
(encrypted mode only) for SIP Phones.
Note If Device Security Mode cannot be configured in the profile, the transport type
specifies UDP.
Enable Digest Authentication Not supported on IX devices. Leave this box unchecked.
TFTP Encrypted Config When this box is checked, Cisco Unified CM encrypts phone downloads from the TFTP
server.
Tip Cisco recommends that you enable this option and configure a symmetric key to
secure digest credentials and administrative passwords.
Exclude Digest Credentials in Not supported on IX devices. Leave this box unchecked.
Configuration File

Configuring Cisco Unified Communications Manager for the IX System

1-13
 Chapter 1 Configuring Cisco Unified Communications Manager for the IX System
Adding a New Phone Security Profile for the IX system

Phone Security Profile CAPF Information

To configure the Phone Security Profile CAPF Information fields, complete the following steps. For
more information about CAPF security, see the “Activating the Certificate Authority Proxy Function
Server” section of the Securing Cisco TelePresence Products guide.

Step 1 Enter Phone Security Profile CAPF Information using the information in Table 1-2 as a guide.
Step 2 Click the Save button to save your settings.

Table 1-2 Phone Security Profile CAPF Information

Field Setting
Authentication Mode* Choices are:
• By Null String
• By Existing Certificate (precedence to LSC)
• By Existing Certificate (precedence to MIC)
Key Size (Bits)* Choices are:
• 512
• 1024
• 2048
Note These fields are related to the CAPF Information settings on the Phone Configuration page.

Parameters Used in Phone Field

To configure the Parameters Used in Phone Field:

Step 1 Enter the SIP Phone Port information using the information in Table 1-3 as a guide.
Step 2 Click the Save button to save your settings.

Table 1-3 Parameters Used in Phone Field

Field Required Setting

SIP Phone Port Yes This setting applies to SIP Phones that are using UDP transport.
Enter the port number for Cisco Unified SIP IP Phones that are using UDP
to listen for SIP messages from Cisco Unified CM. The default setting is
5060.
If your IX system uses TCP or TLS, ignore this setting.

Configuring Cisco Unified Communications Manager for the IX System

1-14
 Chapter 1 Configuring Cisco Unified Communications Manager for the IX System
Adding an IX System to Unified CM

Adding an IX System to Unified CM

Note Before you begin this procedure, note the MAC address of the IX system. See the “Before You Begin”
section on page v for information about determining the MAC address.

This section describes the steps you take to add a new IX system to Unified CM and includes the
following steps:
• Using the Unified CM GUI to Add an IX System, page 1-15
• Device Information Area, page 1-16
• Number Presentation Transformation Area, page 1-17
• Protocol-Specific Information Area, page 1-18
• Certification Authority Proxy Function (CAPF) Information Area, page 1-19
• MLPP and Confidential Access Level Information Area, page 1-21
• Product Specific Configuration Layout Area, page 1-21
• Proximity Information Area, page 1-25
• Secure Shell Information Area, page 1-26
• Saving Your Settings, page 1-35

Using the Unified CM GUI to Add an IX System

To add a new IX system to Unified CM, complete the following steps.

Step 1 Log in to the Cisco Unified CM Administration interface.

Step 2 If required, choose the Cisco Unified CM Administration drop-down choice and click Go.
Step 3 From the Device drop-down menu, choose Phone. The Find and List Phones Page appears.
Step 4 Click the Add New button.
Step 5 In the Add a New Phone window, click the Phone Type drop-down list and choose Cisco TelePresence
IX5000.

Note Specify this phone type even if your system is a Cisco TelePresence System IX5200.

Step 6 Click Next to display the Phone Configuration window.

Step 7 Fill out the fields in the Phone Configuration window. Refer to Table 1-4 through Table 1-14 for a
description of these fields.
Step 8 When you have finished making your changes, click Save to save your settings.

Configuring Cisco Unified Communications Manager for the IX System

1-15
 Chapter 1 Configuring Cisco Unified Communications Manager for the IX System
Adding an IX System to Unified CM

Device Information Area

Table 1-4 provides you with a description of the fields in the Device Information Area.

Note Fields marked with an asterisk ( * ) in the administration interface are required entries.

Table 1-4 Fields in the Device Information Area

Field Setting
MAC Address* MAC address for the Cisco TelePresence primary codec.
To find the MAC address of your system, see the “Finding the MAC Address for Your System”
section on page vi.
Description Short description of the device.
Device Pool* Your device pools. Select Default or choose a device pool from the drop-down menu.
Click View Details to open the Device Details window, which includes the following system
setting information:
• Device Pool Information
• Device Pool Settings
• Roaming Sensitive Settings
• Local Route Group Settings
• Device Mobility Related Information
• Geolocation Configuration
• Call Routing Information:
– Incoming Calling Party Settings
– Incoming Called Party Settings
– Phone Settings
Common Device Select <None>.
Configuration
Click View Details to open the Common Device Configuration Detail window, which includes
the following system setting information:
• Common Device Configuration Information
• MLPP and Confidential Access Level
Phone Button Template* Select Cisco_TelePresence_IX5000.
Common Phone Profile* Select Standard Common Phone Profile.
Calling Search Space Select <None>.
Note Information in this field reflects Calling Search Spaces that have been created on this
Unified CM.
Media Resource Group List Select <None>, or an appropriate media resource group if configured.
Location* Select Hub_None.
Additional choice is Phantom or Shadow.

Configuring Cisco Unified Communications Manager for the IX System

1-16
 Chapter 1 Configuring Cisco Unified Communications Manager for the IX System
Adding an IX System to Unified CM

Table 1-4 Fields in the Device Information Area (continued)

Field Setting
User Locale Select English, United States.
Note Currently, no additional locales are available.
Network Locale Select United States.
Note Currently, no additional locales are available.
Device Mobility Mode* Select Default.
Click View Current Device Mobility Settings to open the Device Mobility Details window,
which shows the current device mobility settings.
Owner Select Anonymous (Public/Shared Space).
Owner User ID This field shows the saved user IDs, and is dimmed if you select Anonymous in the Owner field.
Leave as is.
Phone Load Name Specify the version of Cisco TelePresence software to load after a system reboot. Specify the
version using the format IX.8-x-x-x-xR-K9.P3, omitting the cmterm- from the front of the file,
and the .[Link] extension.
For example, for a file with the name [Link], enter
IX.8-0-2-2-8R-K9.P3.
Note You can also specify a default image for all IX systems that are registered to your
Unified CM. Navigate to Device > Device Settings > Device Defaults and specify the
name of the software image in the Load Information field. For more information, see the
“Specifying IX Software Image Files For Your System” section on page 1-9.
Use Trusted Relay Point* Select Default.
Always Use Prime Line* Select Default.
Always Use Prime Line for Select Default.
Voice Message*
Geolocation Select <None>.
Check-Boxes in the Device Information Area
Retry Video Call as Audio Leave this box checked.
Ignore Presentation Leave this box unchecked.
Indicators
Allow Control of Device Leave this box checked.
from CTI
Logged Into Hunt Group Leave this box checked.
Remote Device Leave this box unchecked.
Note When you are finished making changes, click Save to save your settings.

Number Presentation Transformation Area

Table 1-5 provides you with a description of the fields in the Number Presentation Transformation area.

Note None of these fields require modification for the system to work.

Configuring Cisco Unified Communications Manager for the IX System

1-17
 Chapter 1 Configuring Cisco Unified Communications Manager for the IX System
Adding an IX System to Unified CM

Table 1-5 Fields in the Number Presentation Transformation Area

Field Setting
Caller ID for Calls From This Phone Area
Calling Party Transformation Select <None> (choice is dimmed).
CSS
Use Device Pool Calling Party Leave this box checked.
Transformation CSS (Caller ID
For Calls From This Phone)
Remote Number Area
Calling Party Transformation Select <None> (choice is dimmed).
CSS
Use Device Pool Calling Party Leave this box checked.
Transformation CSS (Device
Mobility Related Information)
Note When you are finished making changes, click Save to save your settings.

Protocol-Specific Information Area

Table 1-6 provides you with a description of the fields in the Protocol-Specific Information area.

Note Fields marked with an asterisk ( * ) in the administration interface are required entries for basic
configuration.

Table 1-6 Fields in the Protocol-Specific Information Area

Field Setting
Packet Capture Mode* Select <None>.
Packet Capture Duration Select 0.
BLF Presence Group* Select Standard Presence Group.
SIP Dial Rules Select <None>.
MTP Preferred Originating Select 711ulaw (choice is dimmed).
Codec*
Device Security Profile* Select your security profile here.
• For a nonsecure profile, select Cisco TelePresence IX5000—Standard SIP
Non-Secure Profile.
• For a secure profile, select Cisco TelePresence IX5000 Secure Profile.
To configure security for your system, you create a phone security profile and apply that
profile to your IX system in this field. For more information, see the “Configuring Cisco
TelePresence Phone Profile Security” section of the Securing Cisco TelePresence
Products guide.

Configuring Cisco Unified Communications Manager for the IX System

1-18
 Chapter 1 Configuring Cisco Unified Communications Manager for the IX System
Adding an IX System to Unified CM

Table 1-6 Fields in the Protocol-Specific Information Area (continued)

Field Setting
Rerouting Calling Search Space Select <None>.
Note Information in this field reflects Calling Search Spaces that have been created on
this Unified CM.
SUBSCRIBE Calling Search Select <None>.
Space
Note Information in this field reflects Calling Search Spaces that have been created on
this Unified CM.
SIP Profile* Choose Standard SIP Profile.
Use this profile, even if you are configuring the Binary Floor Control Protocol (BFCP).
For more information about configuring BFCP, see the “Configuring the BFCP over UDP
Collaboration Feature” section on page 2-4.
Information in this field reflects SIP profiles that have been created on this Unified CM.
Digest User Select <None>.
Check-Boxes
Media Termination point Leave this box unchecked.
Required
Unattended Port Leave this box unchecked.
Allow Presentation Sharing Check this box to enable Binary Floor Control Protocol (BFCP) to be used when you share
using BFCP presentations, otherwise, leave this box unchecked. For more information, see the
“Configuring Unified CM to Use BFCP” section on page 2-5.
Note When you are finished making changes, click Save to save your settings.

Certification Authority Proxy Function (CAPF) Information Area

Table 1-7 describes the fields in the Certification Authority Proxy Function (CAPF) Information area.

Note Fields marked with an asterisk ( * ) in the administration interface are required entries for basic
configuration.

Note The Security Profile contains more CAPF settings. For more information about configuring and
activating CAPF, see the “Activating the CAPF Server” section of the Securing Cisco TelePresence
Products guide.

Configuring Cisco Unified Communications Manager for the IX System

1-19
 Chapter 1 Configuring Cisco Unified Communications Manager for the IX System
Adding an IX System to Unified CM

Table 1-7 Fields in the Certification Authority Proxy Function (CAPF) Information Area

Field Setting
Certificate Operation* Select No Pending Operation. Most configuration fields in the CAPF Information
window cannot be modified.
Note The drop-down menu allows you to Install/Upgrade, Delete, or Troubleshoot. If
you choose one of these options, the remaining fields in the CAPF Information
window can be modified.
Authentication Mode* If No Pending Operation is chosen in the Certificate Operation field, this field is dimmed.
Authentication String If No Pending Operation is chosen in the Certificate Operation field, this field is dimmed.
Key Size (Bits)* If No Pending Operation is chosen in the Certificate Operation field, this field is dimmed.
Operation Completes By If No Pending Operation is chosen in the Certificate Operation field, this field is dimmed.
Certificate Operation Status This field defaults to None. No other choice is allowed.
Note When you are finished making changes, click Save to save your settings.

External Data Locations Information Area

Note None of these fields require modification for the system to work.

Enter any non-default in the following fields:

• Information
• Directory
• Messages
• Services
• Authentication Server
• Proxy Server
• Idle
• Idle Timer (seconds)
• Secure Authentication URL
• Secure Directory URL
• Secure Idle URL
• Secure Information URL
• Secure Messages URL
• Secure Services UR

Configuring Cisco Unified Communications Manager for the IX System

1-20
 Chapter 1 Configuring Cisco Unified Communications Manager for the IX System
Adding an IX System to Unified CM

MLPP and Confidential Access Level Information Area

Table 1-8 shows the fields in the MLPP and Confidential Access Level Information area.

Note None of these fields require modification for the system to work.

Table 1-8 Fields in the MLPP and Confidential Access Level Information Area

Field Required? Setting

MLPP Domain No Select <None>.
Confidential Access Mode No Select <None>.
Choices are < None >, Fixed, or Variable.
Confidential Access Level No Select <None>.
Note When you are finished making changes, click Save to save your settings.

Product Specific Configuration Layout Area

Table 1-9 contains descriptions of the Product Specific Configuration Layout information fields. Some
fields may not be available depending on your version of Unified CM. You may need to upgrade to the
latest device package of Unified CM for your release to obtain the current fields.

Note Fields marked with an asterisk ( * ) in the administration interface are required entries for basic
configuration.

Table 1-9 Fields in the Product Specific Configuration Layout Area

Field Description
Cisco TelePresence Indicates the type of Cisco TelePresence system you have installed. Choices are:
Type*
• Cisco TelePresence IX5000 (6 seats)
• Cisco TelePresence IX5000 (18 seats)
• Cisco TelePresence IX5000 (14 seats) (This feature was added in release IX 8.1.0.)
Admin. Web Access* When enabled, allows access to the Cisco TelePresence Web Administration interface.
Default is Enabled.
Room Name (from Conference room name as described in Microsoft Exchange. This field accepts a text string with a
Exchange(R)) maximum of 64 characters.
Note If you use Cisco TelePresence Manager to schedule meetings, the name of the conference
room is required. The name must exactly match the resource mailbox (including domain
name) as it is entered in the Microsoft Exchange or Domino database. It is used to schedule
conference calls.

Configuring Cisco Unified Communications Manager for the IX System

1-21
 Chapter 1 Configuring Cisco Unified Communications Manager for the IX System
Adding an IX System to Unified CM

Table 1-9 Fields in the Product Specific Configuration Layout Area (continued)

Field Description
Maximum Call Maximum duration (in minutes) allowed for a Cisco TelePresence conference call.
Duration (in minutes)*
• Minimum is 0. This value means that no maximum duration is set.
• Maximum is 10080 (7 days).
Note This feature is coordinated with the Maximum Call Duration Timer in the Cisco Unified
Communications Manager service parameters. If values other than 0 are entered for either
of these fields, the smaller value takes precedence.
Quality (per Display)* Bandwidth used by the system.
For more information about bandwidth choices, see the “1080p 60 Main Video” section of the
Administration Guide for Cisco TelePresence Software Release IX 8.
Choices are:
• Highest Detail, Best Motion: 1080p (default)
• Highest Detail, Better Motion: 1080p
• Highest Detail, Good Motion: 1080p
• High Detail, Best Motion: 720p
• High Detail, Better Motion: 720p
• High Detail, Good Motion: 720p
Bandwidth Allocation Sets the bandwidth allocation ratio between conference video and presentation video. Default value
Weights* is a weight of 8 for main video and a weight of 2 for presentation video, for a total weight of 10.
Choices are:
• 9 Main / 1 Presentation
• 8 Main / 2 Presentation (default)
• 6 Main / 4 Presentation
• 4 Main / 6 Presentation
• 3 Main / 7 Presentation
For more information about weights, see the “Video Bandwidth Allocation Weights” section of the
Administration Guide for Cisco TelePresence Software Release IX 8.

Configuring Cisco Unified Communications Manager for the IX System

1-22
 Chapter 1 Configuring Cisco Unified Communications Manager for the IX System
Adding an IX System to Unified CM

Table 1-9 Fields in the Product Specific Configuration Layout Area (continued)

Field Description
Main Display Frames Selects the frame rate, or frames per second (fps), on the main display screen. Choices are:
Per Second*
• 30 fps main
• 60 fps main
Multipoint Mode* Specifies how multipoint calls are established when participants are added to existing point-to-point
calls.
• Choose Use Endpoint to use the audio add-in feature. With this option, you can add one
audio-only participant to an existing call. This is the only supported functionality for release
IX 8.1 and earlier.
• Choose Use Media Resource Group List to enable the ad hoc conferencing feature on the IX
system. The ad hoc feature enables adding up to 16 video or 64 audio participants to an existing
call. For more information, see the “Configuring Advanced Ad Hoc Conferencing Support”
section on page 2-2. This option is supported in release IX 8.2.0 and later.
Ad hoc conferencing requires configuration of the Conference Bridge (media resources) feature
on Unified CM with TelePresence Conductor. For more information, see the Cisco TelePresence
Conductor with Cisco Unified Communications Manager Deployment Guide for release XC4.0
or later.
Days Display Not Specifies the days of the week that the Touch 10 device remains off. Choices are Sunday through
Active Saturday. Default is Saturday and Sunday.
Tip To select multiple days, hold down the Control key.

For more information, see the “Touch 10 Screen Dimming” section on page 2-7.
Display On Time Specifies the time of day that the Touch 10 device becomes active after becoming inactive. Enter a
value using a 24-hour format where 00:00 indicates 12:00 midnight and 23:59 indicates 11:59 pm.
Default is 07:30. Using this default values, the Touch 10 device would become active on 7:30 a.m.
on a Monday after being inactive on Saturday and Sunday.
For more information, see the “Touch 10 Screen Dimming” section on page 2-7.
Display On Duration Specifies the length of time the Touch 10 device remains on if a “Display On Time” value is defined.
Enter a value using a 24-hour format, where 1:30 indicates 1 hour and 30 minutes. The maximum
value is 24:00 (24 hours).
Default is 10:30. Using this default value, the Touch 10 device becomes inactive at 6 p.m. (10 1/2
hours after becoming active at 7:30 a.m.).
Note If you clear the default value so that the field is blank, then the display turns off at 11:59 pm.

For more information, see the “Touch 10 Screen Dimming” section on page 2-7.

Configuring Cisco Unified Communications Manager for the IX System

1-23
 Chapter 1 Configuring Cisco Unified Communications Manager for the IX System
Adding an IX System to Unified CM

Table 1-9 Fields in the Product Specific Configuration Layout Area (continued)

Field Description
CTS Auto Answer* Allows the IX system to override the Unified CM DN settings on a shared line.
Choices are:
• Follow CUCM DN Settings (default)—
– Internal calls are set to Auto Answer or No Auto Answer
– External calls are set to No Auto Answer
• CTS Override - Auto Answer All—Sets Auto Answer on for both internal and external calls
regardless of the DN configuration.
• CTS Override - Auto Answer Internal Only—Sets Auto Answer on for internal calls regardless
of the DN configuration.
• CTS Override - Auto Answer External Only—Sets Auto Answer on for external calls regardless
of the DN configuration.
Advertise G.722 Wideband Codec. Indicates whether Cisco TelePresence endpoints advertise the G.722 audio codec
Codec* to Unified CM. When enabled, preference is given to this audio codec.
Choices are:
• Use System Default (default)—This IX system defers to the setting specified in the enterprise
parameter, Advertise G.722 Codec
• Disabled—This IX system does not advertise G.722 to Unified CM
• Enabled—This IX system advertises G.722 to Unified CM
External SYSLOG The external syslog address. Allowed values: Syslog address format can be either:
Address
• host
or
• host:port
Host is either a hostname or IP address (up to 60 characters long). Port is a number between 0 and
65535. Default is 514.
Alternate CUCM for The alternate Unified CM IP address that the IX system should query in the directory. Maximum
Directory Lookup length: 128 characters.
Note This field has been deprecated and replaced by the Alternate Directory Server field.
Alternate Directory By default, the endpoint uses the UDS server on the Unified CM that the endpoint is registered to.
Type* If you wish to use an alternate directory server, this parameter combined with an alternate directory
server overrides the default setting of the endpoint.
• Set to UDS if using the directory from the User Data Service in Unified CM.
• Set to TMS if using the directory from the Cisco TelePresence Management Suite. Specifying
a TMS alternate directory is supported in release IX 8.2.0 and later.
This feature requires that Phone Books are configured in TMS. For more information, see the
“Creating and Managing Phone Books” section of the Cisco TelePresence Management Suite
Administrator Guide.

Configuring Cisco Unified Communications Manager for the IX System

1-24
 Chapter 1 Configuring Cisco Unified Communications Manager for the IX System
Adding an IX System to Unified CM

Table 1-9 Fields in the Product Specific Configuration Layout Area (continued)

Field Description
Alternate Directory By default, the endpoint uses the UDS server on the Unified CM that the endpoint is registered to.
Server If you wish to use an alternate directory server, this parameter combined with an alternate directory
type overrides the default setting of the endpoint. Maximum length: 256 characters.
Enter the full URL for the alternate directory server in this field.
• Example with UDS:
[Link]
• Example with TMS:
[Link]
Note Specifying a TMS alternate directory is supported in release IX 8.2.0 and later.
Maximum Self View The maximum length of time that a user can perform self-view on an IX system using the Touch 10
time (in seconds)* device. Default is 120 seconds. The valid range is from 5 to 180 seconds.
Presentation Stream Sets the maximum number of presentation streams that can be transmitted for point-to-point calls
Count* from one IX system to another. Select either one or two presentation streams. The default is two
presentation streams.
Note This feature is supported in IX 8.2.0 and later.
Presentation Frames Selects the frames per second (fps) for the external presentation. Default is 30 fps.
Per Second* If you choose to use 15 fps for your system, select 30 fps, as this value represents the maximum
value permissible.
Live Support Number Specifies the number or URL that the system dials when the user presses the Live Support button
or softkey on the Touch device. Use this to activate the Live Support feature.
Note This feature is supported in release IX 8.1.0 and later.
Enable Call Check this box to enable the ring tone at the termination of a call. By default, the box is checked.
Termination Ring*
Enable Single Not supported on IX systems. Leave this box unchecked.
Microphone Mute
Enable H.265 Check this box to enable H.265 video compression for main video on the IX system. If this option
is not checked, H.264 video compression is used. This option is disabled by default. For more
information, see the “H.265 Support” section of the Administration Guide for Cisco TelePresence
Software Release IX 8.
Note H.265 video compression is not supported in release IX 8.1.1.

Proximity Information Area

Table 1-10 contains descriptions of the Proximity information fields. These settings are used to define
how the Cisco Intelligent Proximity app interoperates with the endpoint.

Note Fields marked with an asterisk ( * ) in the administration interface are required entries for basic
configuration.

Configuring Cisco Unified Communications Manager for the IX System

1-25
 Chapter 1 Configuring Cisco Unified Communications Manager for the IX System
Adding an IX System to Unified CM

Table 1-10 Proximity Settings

Field Setting
Proximity Mode* Determines whether the video system will emit ultrasound pairing messages or not.
When the video system emits ultrasound, Proximity clients can detect that they are close
to the video system. In order to use a client, at least one of the Proximity services must be
enabled.
• On—The video system emits ultrasound, and Proximity clients can detect that they re
close to the video system. Enabled Proximity services can be used.
• Off—The video system does not emit ultrasound, and Proximity services cannot be
used.
This setting overrides the Proximity Mode setting in the IX5000 Administrator user
interface.
Note This feature is supported in IX 8.2.0 and later.
Call Control* Enables or disables basic call control features on Proximity clients. When this setting is
enabled, you are able to control a call using a Proximity client (for example, dial, mute,
adjust volume and hang up). This service is supported by mobile devices (iOS and
Android).
• Enabled—Call control from a Proximity client is enabled.
• Disabled—Call control from a Proximity client is disabled. This option is disabled by
default.
Note This feature is supported in IX 8.2.0 and later.
Proximity Content Share From Not supported on IX systems at this time. This option is always Disabled and cannot be
Clients:* changed.
Proximity Content Share to Enables or disables content sharing to Proximity clients. When enabled, Proximity clients
Clients:* will receive the presentation from the video system. You can zoom in on details, view
previous content and take snapshots. This service is supported by mobile devices (iOS and
Android). Proximity Mode must be On for this setting to take any effect.
This option is always enabled. Disabling this option is currently not supported.
Note This feature is supported in IX 8.2.0 and later.

Secure Shell Information Area

Figure 1-11 shows the Secure Shell (SSH) Information window.

Configuring Cisco Unified Communications Manager for the IX System

1-26
Chapter 1 Configuring Cisco Unified Communications Manager for the IX System
Adding an IX System to Unified CM

Figure 1-11 Secure Shell Information Window

Table 1-11 contains descriptions of the Secure Shell Information window fields. Provide a username and
password for the SSH account used to access the command line interface (CLI) and the
Cisco TelePresence Web Administration interface.
Changing the SSH username and password also changes the username and password for the
Cisco TelePresence administration interface.
Click Save to save your settings.

Configuring Cisco Unified Communications Manager for the IX System

1-27
 Chapter 1 Configuring Cisco Unified Communications Manager for the IX System
Adding an IX System to Unified CM

Table 1-11 Cisco TelePresence Secure Shell Settings

Field Setting
SSH admin User* Username for the Secure Shell account. Used for SSH access and to access the
Cisco TelePresence administration interface. Cisco Technical Assistance Center (TAC)
uses secure shell for troubleshooting and debugging. Contact TAC for further assistance.
Default user name is admin. The length of this username can be between 5 and 64
characters. This username supports CLI multilevel access (MLA).
Do not use any of the following user names: apache, daemon, help, helpdesk, nobody,
operator, pwrecovery, root, or shutdown.
Usernames and passwords can contain upper and lowercase alphanumeric characters and
the underscore and dash characters. User names cannot start with a - (dash) or _
(underscore).
Note for SSH admin and SSH helpdesk user names: In Unified CM 11.5 and later and
in device packages for earlier Unified CM releases that support IX 8.2.0, you cannot swap
the SSH admin username and the SSH Helpdesk username. In Unified CM 11.0 and earlier,
you can swap the SSH admin username and the SSH Helpdesk username, but you must
perform an interim username change. For example, to change the admin username from
minad to deskhelp and the helpdesk name from deskhelp to minad, perform these steps:
1. Change the admin username to a temporary password (for example, admintemp) and
change the helpdesk name to minad.
2. Click Save, then click Apply Config.
3. Wait until the “Calls Not Possible” popup screen disappears from the Touch Device.
4. Change the admin user name to deskhelp.
SSH admin Password* Password for the SSH account to be used for SSH access and to access the
Cisco TelePresence Web Administration interface. Default password is cisco.
• Maximum field length is 64 characters.
• Minimum field length is 6 characters.

Configuring Cisco Unified Communications Manager for the IX System

1-28
 Chapter 1 Configuring Cisco Unified Communications Manager for the IX System
Adding an IX System to Unified CM

Table 1-11 Cisco TelePresence Secure Shell Settings (continued)

Field Setting
SSH admin Life* Sets the password expiration duration to ensure that the system is protected when using
Command Line Interface (CLI) commands. You must periodically update this password.
See Figure 1-11 to see updated SSH fields that are used to update your password.
Password expiration can be set to have a value between 0 and 365. A setting of 0 disables
password aging. Default is 60 days. Unless the configured life has been disabled (by being
set to 0), password age is set to have two days remaining in the following situations:
• New installations and factory resets.
• Software upgrades (if the password age is less than the configured age).
• Password recovery (using the pwrecovery command).
An on-screen warning message is sent to the CLI user when 14 days remain on the current
[Link] warning messages continues to appear until the password expires. If the
password expires, the user cannot access the system unless a new password is created by
entering information in the SSH Information Area window.
Save your changes by clicking Restart. This enables the updated configuration to be read,
applied to the IX system, and then Calling Service is restarted. Alternately you can click
Reset, which causes the IX system to reboot. On startup, the IX system reads the
Unified CM configuration and applies any changes.
See the Cisco TelePresence System Command-Line Interface Reference Guide for more
information.
SSH helpdesk User* Username for the Helpdesk user secure shell account. Used for SSH access and to access
the Cisco TelePresence administration interface. Cisco Technical Assistance Center (TAC)
uses secure shell for troubleshooting and debugging. Contact TAC for further assistance.
Default user name is helpdesk. The length of this username can be between 5 and 64
characters.
The helpdesk user has limited access to the CLI and no set commands are allowed.
Do not use any of the following user names: admin, apache, daemon, help, nobody,
operator, pwrecovery, root, or shutdown.
User names and passwords can contain upper and lowercase alphanumeric characters and
the underscore and dash characters. User names cannot start with a - (dash) or _
(underscore).
Note for SSH admin and SSH helpdesk user names: In Unified CM 11.5 and later and
in device packages for earlier Unified CM releases that support IX 8.2.0, you cannot swap
the SSH admin username and the SSH Helpdesk username. In Unified CM 11.0 and earlier,
you can swap the SSH admin username and the SSH Helpdesk username, but you must
perform an interim username change. For example, to change the admin username from
minad to deskhelp and the helpdesk name from deskhelp to minad, perform these steps:
1. Change the admin user name to a temporary password (for example, admintemp) and
change the helpdesk name to minad.
2. Click Save, then click Apply Config.
3. Wait until the “Calls Not Possible” popup screen disappears from the Touch Device.
4. Change the admin user name to deskhelp.
5. Click Save, then click Apply Config.

Configuring Cisco Unified Communications Manager for the IX System

1-29
 Chapter 1 Configuring Cisco Unified Communications Manager for the IX System
Adding an IX System to Unified CM

Table 1-11 Cisco TelePresence Secure Shell Settings (continued)

Field Setting
SSH helpdesk Password* Password for the SSH account to be used for SSH access and to access the
Cisco TelePresence Web Administration interface. Default password is cisco.
• Maximum field length is 64 characters.
• Minimum field length is 6 characters.
SSH helpdesk Life* Sets the password expiration duration to ensure that the system is protected when using
Command Line Interface (CLI) commands. You must periodically update this password.
See Figure 1-11 to see updated SSH fields that are used to update your password.
Password expiration can be set to have a value between 0 and 365. A setting of 0 disables
password aging. Default is 60 days. Unless the configured life has been disabled (by being
set to 0), password age is set to have two days remaining in the following situations:
• New installations and factory resets.
• Software upgrades (if the password age is less than the configured age).
• Password recovery (using the pwrecovery command).
An on-screen warning message is sent to the CLI user when 14 days remain on the current
[Link] warning messages continues to appear until the password expires. If the
password expires, the user cannot access the system unless a new password is created by
entering information in the SSH Information Area window.
Save your changes by clicking Restart. This enables the updated configuration to be read,
applied to the IX system, and then Calling Service is restarted. Alternately you can click
Reset, which causes the IX system to reboot. On startup, the IX system reads the
Unified CM configuration and applies any changes.
See the Cisco TelePresence System Command-Line Interface Reference Guide for more
information.

External CTS Log Destination Area

This subsection comprises six fields. The first four fields configure the IX system to “push” the captured
log file to a remote server:

Figure 1-12 External CTS Log Destination Area

Configuring Cisco Unified Communications Manager for the IX System

1-30
 Chapter 1 Configuring Cisco Unified Communications Manager for the IX System
Adding an IX System to Unified CM

Enter the location to store IX system logs in to the fields using the information in Table 1-12 as a guide.
Click Save to save your settings.

Note Fields marked with an asterisk ( * ) in the administration interface are required entries.

Table 1-12 External CTS Log Destination Area Settings

Field Setting
External CTS Log Address Configures the external IX system logging address. If populated, when IX system logs are
generated, a copy of the logs is sent to this address using the chosen protocol. You may
append a destination path to the address of the remote machine.
Address format can be either:
• host
or
• host:port
Host is either a hostname or IP address (up to 60 characters long). Port is a number
between 0 and 65535. Default is 514.
Example: examplehost/logs/IX_boardroom
In this example, logs are transferred to the examplehost machine and to the absolute
directory /log/IX_boardroom.
Protocol* Selects the protocol to be used to transfer the IX system logs to the Logging Destination.
Choose from the following:
• SCP (default)
• SFTP
• FTP
External CTS Log User Name Configures the external IX system logging user name.
Maximum length: 64
External CTS Log User Configures the external IX system logging user password. Password is write only.
Password
Maximum length: 64
Log Period* The frequency with which the system automatically generates external IX system log
information. Choose from the following:
• Never (default)
• Once per Day
• Once per three Days
• Once per Week
Log Start Time Indicates the time of day IX system generates logs. The value should be in a 24-hour
format. Where 00:00 is the beginning of the day and 23:59 is the end of the day. Leaving
this field blank turns off the automatic logging function.
Maximum length: 5

Configuring Cisco Unified Communications Manager for the IX System

1-31
 Chapter 1 Configuring Cisco Unified Communications Manager for the IX System
Adding an IX System to Unified CM

SNMP Configuration Parameters Area

Table 1-13 contains descriptions of the Simple Network Management Protocol (SNMP) configuration
parameters for accessing the SNMP server that is associated with the IX system.

Note Passwords in SNMP parameter fields can only be 32 characters in length.

For information about configuring SNMP, including MIBs and traps, see the “MIBs, RFCs, and SNMP
Trap Messages for the Cisco TelePresence System” chapter of the Cisco TelePresence System Message
Guide
Figure 1-13 shows the SNMP Configuration Parameters screen.

Figure 1-13 SNMP Configuration Parameters

Note All SNMP fields are marked to reflect the applicable SNMP version.

Note Fields marked with an asterisk ( * ) in the administration interface are required entries.

Configuring Cisco Unified Communications Manager for the IX System

1-32
 Chapter 1 Configuring Cisco Unified Communications Manager for the IX System
Adding an IX System to Unified CM

Table 1-13 Cisco TelePresence SNMP Configuration Parameters

Field Setting
Enable SNMP* Enables or disables SNMP on the Cisco TelePresence system. SNMP must be enabled for
the Cisco TelePresence system to support SNMP. Options include the following:
• Disabled (default)
• Enabled (v3)
• Enabled (v3/v2)
• Enabled (v2c)
Note SNMP username is automatically configured by the system as “admin”.
SNMP (v3) Security Level* Level of security supported by the SNMP user. This field is only used for SNMP v3.
Choose from the following security levels:
• (v3) Authentication, No Privacy
• (v3) Authentication, Privacy
SNMP (v3) Auth. Algorithm* Authentication algorithm supported by the SNMP user. This field is only used for SNMP
v3. Choose from the following algorithms:
• MD5—Message-Digest algorithm 5
• SHA—Secure Hash Algorithm
SNMP (v3) Auth. Password* SNMP administration user authentication password used to gain access to the SNMP v3
server associated with the Cisco TelePresence system. Default password is
snmppassword.
• Maximum field length is 32 characters.
• Minimum field length is eight characters.
SNMP (v3) Privacy Algorithm* Privacy algorithm supported by the SNMP user. This field is only used for SNMP v3.
Choose from the following privacy algorithms:
• DES—Data Encryption Standard
• AES—Advanced Encryption Standard
SNMP (v3) Privacy Password* SNMP administration privacy password used to gain access via SNMP v3 on the
Cisco TelePresence system. Default password is snmppassword.
• Maximum field length is 32 characters.
• Minimum field length is eight characters.
SNMP System Location* SNMP System Location associated with this Cisco TelePresence system. Maximum field
length is 64 characters.
Default is Location.
SNMP System Contact* Name of the SNMP system contact associated with this Cisco TelePresence system.
Maximum field length is 64 characters.
Default is Contact.

Configuring Cisco Unified Communications Manager for the IX System

1-33
 Chapter 1 Configuring Cisco Unified Communications Manager for the IX System
Adding an IX System to Unified CM

Table 1-13 Cisco TelePresence SNMP Configuration Parameters (continued)

Field Setting
SNMP (v2c) Community Read SNMP community strings authenticate access to MIB objects and function as embedded
Only* passwords. Read-only gives read access to authorized management stations to all objects
in the MIB except the community strings, but does not allow write access. This field is only
used for SNMP v2c.
Default is readonly.
SNMP (v2c) Community Read SNMP community strings authenticate access to MIB objects and function as embedded
Write* passwords. Read-write gives read and write access to authorized management stations to
all objects in the MIB, but does not allow access to the community strings. This field is
only used for SNMP v2c.
Default is readwrite.

SNMP Trap Receiver Parameters Area

Table 1-14 lists the preset SNMP trap receiver parameters that are associated with the IX system.

Note You can set up to five trap destinations.

Note Fields marked with an asterisk ( * ) in the administration interface are required entries.

Table 1-14 Cisco TelePresence SNMP Trap Receiver Parameters

Field Setting
SNMP Trap Receiver 1
1 SNMP (v3) Trap Receiver IPv4 IP address or hostname of the SNMP trap receiver (the remote SNMP system) where
Address SNMP traps will be sent. Maximum field length is 64 characters.
SNMP (v3) Trap Username SNMP v3 only. Username used to access the system where SNMP traps are received.
Maximum field length is 32 characters. Username must begin with a letter.
Note: Do not use a username of admin in this field.
SNMP Security Level* SNMP v3 only. Level of security supported by the SNMP Trap Receiver. Possible field
values are:
• (v3) No Authentication, No Privacy (default)
• (v3) Authentication, No Privacy
• (v3) Authentication, Privacy
• (v2c) Notification
SNMP (v3) Auth. Algorithm* SNMP v3 only. Choose from the following authenticated algorithms:
• MD5—Message-Digest algorithm 5
• SHA—Secure Hash Algorithm

Configuring Cisco Unified Communications Manager for the IX System

1-34
 Chapter 1 Configuring Cisco Unified Communications Manager for the IX System
Adding an IX System to Unified CM

Table 1-14 Cisco TelePresence SNMP Trap Receiver Parameters (continued)

Field Setting
SNMP (v3) Auth. Password SNMP v3 only. Password used to gain access to the SNMP server associated with the
Cisco TelePresence system. Default password is snmppassword.
• Maximum field length is 32 characters.
• Minimum field length is 8 characters.
Note Each algorithm requires different privacy and authentication passwords.
SNMP (v3) Privacy Algorithm* SNMP v3 only. Choose from the following privacy algorithms:
• AES—Advanced Encryption Standard
• DES—Data Encryption Standard
SNMP (v3) Privacy Password SNMP v3 only. Default password is snmppassword1.
• Maximum field length is 32 characters.
• Minimum field length is 8 characters.
Note Each algorithm requires different privacy and authentication passwords.
SNMP(v2c) Community String* Community string supported by the Trap Receiver. This field is only used for SNMP v2c.
Default is communityString. Maximum length: 64
Note Use the additional fields (2 SNMP (v3) Trap Receiver Address, 3 SNMP (v3) Trap Receiver Address, 4 SNMP (v3)
Trap Receiver Address, and 5 SNMP (v3) Trap Receiver Address) to specify any additional SNMP traps here. You
can specify a maximum of five SNMP trap receivers.

Saving Your Settings

When you have finished making changes to the parameters in the Phone Configuration window, click
Save then Apply Config. The Apply Configuration Information window appears showing the chosen
device name.

Note You must save the configuration before continuing. When you click Apply Config, the device restarts
and all calls are dropped.

Configuring Cisco Unified Communications Manager for the IX System

1-35
 Chapter 1 Configuring Cisco Unified Communications Manager for the IX System
Adding an IX System to Unified CM

Configuring Cisco Unified Communications Manager for the IX System

1-36
 CH A P T E R 2
Configuring Cisco TelePresence Features for the IX
System

Revised: November 22, 2016

This chapter covers the following topics:

• Ad Hoc Conferencing, page 2-1
• Enabling Directory Support on the Touch 10 Device, page 2-3
• Configuring the BFCP over UDP Collaboration Feature, page 2-4
• Touch 10 Screen Dimming, page 2-7

Ad Hoc Conferencing
The IX system supports ad hoc conferencing, in which an existing point-to-point call is escalated into a
conference by adding more video and audio participants. The ad hoc conference does not require
scheduling the meeting beforehand using a meeting scheduler such as TelePresence Management Suite.
Ad hoc conferencing is also referred to as ad hoc escalation.
In earlier IX releases, you could only add one audio-only participant to an existing call hosted by Unified
CM). With ad hoc conferencing, you can add up to 64 video and audio participants to an existing call.
Ad hoc conferences with audio participants are hosted by Cisco TelePresence Server (TS). Ad hoc
conferences with audio participants only are hosted by Unified CM.
You configure the maximum number of participants (video endpoints) using Unified CM settings. For
more information, see the “Configuring Advanced Ad Hoc Conferencing Support” section on page 2-2.

Note The Cisco TelePresence Server (TS) capacity determines the actual number of participants you can add
to an ad hoc conference. T

On the IX system, to add a participant to an existing call, tap Add on the Touch 10 device. Enter the
number or directory entry and tap Call, and then tap Merge. As more video participants join a meeting,
the screen layout on the IX system automatically adjusts.
Basic ad hoc conferencing requires that Media Resource Group Lists are configured with TelePresence
Conductor. You must also configure TelePresence Conductor to support ad hoc conferences. For more
information, see the Cisco TelePresence Conductor with Cisco Unified Communications Manager
Deployment Guide for release XC4.0 or later.

Configuring Cisco Unified Communications Manager for the IX System

2-1
 Chapter 2 Configuring Cisco TelePresence Features for the IX System
Ad Hoc Conferencing

Ad hoc conferencing support on the IX system includes the following limitations:

• To add participants to an ad hoc conference, the Advanced Ad Hoc Enabled setting must be set to
True on the IX. See Table 2-1 for more information.
• Rendezvous conferences, in which other endpoints can join the conference by dialing a conference
number or URI into the IX system, are not supported.
• If there are more than 16 participants in an ad hoc conference, only the 16 who were added most
recently are shown in the participants list.
• When an ad hoc conference is audio-only, the list of participants is not visible.
• Dropping a particular participant from the ad hoc conference by the conference originator (active
control) is not supported.
• The IX does not support Linear and Non-Linear linking of ad hoc conferences.
• The IX system can create secure conferences with both audio and video participants. Secure
conferences are only possible with endpoints running IX, TX, or CTS software. If an endpoint
running other software (such as CE8 or TC7) is added to a secure ad hoc conference, that endpoint
is added as an audio-only participant.

Configuring Advanced Ad Hoc Conferencing Support

When configuring the IX in Unified CM, basic ad hoc conferencing is enabled using the “Multipoint
Mode” field in the Product Specific Configuration Layout Area. Choose the “Use Media Resource Group
List” option to use the Conference Bridge (media resources) feature on Unified CM with TelePresence
Conductor. For more information, see the “Product Specific Configuration Layout Area” section on
page 1-21.
To configure advanced Ad Hoc conferencing parameters, perform the following steps:

Step 1 Log in to the Cisco Unified CM Administration interface.

Step 2 Navigate to System > Service Parameters.
Step 3 From the Server drop-down list, choose the server.
Step 4 From the Service drop-down list, choose Cisco CallManager.
Step 5 Configure the fields in the Clusterwide Parameters (Features - Conference) area. See the Related
Topics section for more information about the fields and their configuration options.
The table below lists advanced hoc conferencing parameters supported on the IX. For more complete
information about ad hoc conferencing in Unified CM, see the “Ad Hoc Conferencing” chapter of the
Feature Configuration Guide for Cisco Unified Communications Manager for your release.
Step 6 Click Save.

Configuring Cisco Unified Communications Manager for the IX System

2-2
Chapter 2 Configuring Cisco TelePresence Features for the IX System
Enabling Directory Support on the Touch 10 Device

Table 2-1 Advanced Ad Hoc Conferencing Settings

Field Setting
Drop Ad Hoc Conference Specifies whether the ad hoc conference is dropped when the
originator of the conference leaves the conference.
• Never—The ad hoc conference does not get dropped.
• When Conference Controller Leaves—The ad hoc conference
is dropped when the originator of the conference leaves.
Maximum Ad Hoc Conference Specifies the maximum number of video endpoints that can join the
ad hoc conference. The default value is 4 and the maximum is 64.
Note Even if you set the maximum number of participants to that
the actual limit is governed by the host TelePresence Server
capacity.
Advanced Ad Hoc Conference Specifies who can add new participants to an ad hoc conference.
Enabled
• False—Only the conference originator can add a new
participant to an ad hoc conference. This is the default setting.
• True—Any ad hoc conference participant can add a new
participant to an existing ad hoc conference. This option
requires that the endpoint of the participant adding the new
participant have the Unified CM “Multipoint Mode” field set to
the Use Media Resource Group List setting.
Non-Linear Ad Conference Enables Non-Linear ad hoc conferencing linking.
Linking Enabled
Note Non-Linear and Linear Linking of ad hoc conferences is not
supported on the IX.
Minimum Video Capable Defines the number of minimum number of video-capable
Participants endpoints required to start a video ad hoc conference. The valid
range is from 1 to 3. The default value is 2.
The minimum video capable participants setting works as follows:
• If fewer video-capable endpoints are present when the ad hoc
conference begins, the conference converts to an audio-only
conference hosted by Unified CM.
• If video-capable endpoints are added to an existing audio-only
ad hoc conference, the conference remains audio-only.

Enabling Directory Support on the Touch 10 Device

The Directory button on the Cisco TelePresence Touch 10 allows a user to look up TelePresence phone
numbers for co-workers. To support this feature for the IX system, configure either corporate directories
in Unified CM, or Phone Books in Cisco TMS (TelePresence Management Suite).
For more information about configuring corporate directories, refer to the “LDAP System Setup”,
“LDAP Directory Setup”, and “LDAP Authentication Setup” sections in the Cisco Unified
Communications Manager Administration Guide for your Unified CM release.

Configuring Cisco Unified Communications Manager for the IX System

2-3
 Chapter 2 Configuring Cisco TelePresence Features for the IX System
Configuring the BFCP over UDP Collaboration Feature

To set up a Directory for the user from the Cisco Unified Communications Manager Administration
interface:

Step 1 Log in to the Cisco Unified Communications Manager Administration interface.

Step 2 Navigate to System > Enterprise Parameters.
Step 3 Scroll to Self Care Portal Parameters.
Step 4 Locate Allow Directory Search from the list and choose True (the default setting) from the drop-down
list.
Step 5 Click Save to save your settings. The change will take effect on next sign-in to Cisco Unified
Communications Manager User Options window.

To use Cisco TMS Phone Books for your directory, the Alternate Directory Type field in the Product
Specific Configuration Layout Area must be set to TMS. For more information, see the “Product Specific
Configuration Layout Area” section on page 1-21. For more information about configuring phone books
in Cisco TMS, see the “Creating and Managing Phone Books” section of the Cisco TelePresence
Management Suite Administrator Guide.

Configuring the BFCP over UDP Collaboration Feature

Binary Floor Control Protocol (BFCP) is used to control access to the media resources in a meeting.
BFCP allows the IX system and the remote endpoints to view presentation and main display video
simultaneously. It also supports some third-party TelePresence endpoints.
The IX system offers three media lines: one for audio, one for the main video, and the other for
presentation or content using the session description protocol (SDP). Also, an application line is sent in
the SDP for the BFCP control channel.
The bandwidth of the presentation media line matches the capability of the IX system. For example, if
the IX system is configured for the maximum rate of 1080p at 30 frames per second (fps), the
presentation media line bandwidth is 4Mbps.
The IX system uses BFCP over user datagram protocol (UDP) in both secure and nonsecure BFCP
modes.

BFCP Compatibility With Legacy Immersive Endpoints

BFCP is enabled by default on all Cisco TelePresence immersive endpoints beginning with CTS Release
1.8. Endpoints using CTS software prior to CTS Release 1.8 must either disable BFCP on all new SIP
profiles in the Unified CM Administration interface, or upgrade all CTS endpoints to CTS Release 1.8.
Configure your system in the following order:
1. Configuring VCS To Use BFCP, page 2-4
2. Configuring Unified CM to Use BFCP, page 2-5

Configuring VCS To Use BFCP

To enable BFCP with Cisco VCS, you must perform the following steps:
• Change parameters in the VCS Zone in the Cisco VCS administration interface.

Configuring Cisco Unified Communications Manager for the IX System

2-4
 Chapter 2 Configuring Cisco TelePresence Features for the IX System
Configuring the BFCP over UDP Collaboration Feature

• Add a custom BFCP profile to the trunk between Cisco VCS to Unified CM in the Cisco Unified
Communications Manager Administration interface.
The Video Communication Server (VCS) and Unified CM must be operational before you perform these
steps.
For complete Cisco VCS configuration support and information, refer to the Cisco VCS and CUCM
Deployment Guide for your VCS software release.
To change the Zone configuration in Cisco VCS:

Step 1 Log into VCS as an administrative (admin) user.

Step 2 Navigate to Configuration > Zones > Zones.
Step 3 Select the zone for the Unified CM server to which the IX system is registered by clicking the hyperlink
for that zone.
Step 4 In the Advanced area, select Cisco Unified Communications Manager (8.6.1 or later) from the
drop-down list.
Step 5 Click Save.

Configuring Unified CM to Use BFCP

This section includes the steps you perform to configure BFCP for Unified CM and includes the
following topics:
• Adding a New BFCP Profile, page 2-5
• Configuring the Unified CM Trunk, page 2-6

Adding a New BFCP Profile

To add a new profile for BFCP, follow the steps in this section.

Note Associate this profile with every trunk and device that uses BFCP for presentations. To enable BFCP for
a device, navigate to Device > Phone, select the device, and check the “Allow Presentation Sharing using
BFCP” check box in the “Protocol-Specific Information Area” section on page 1-18.

Step 1 Navigate to Device > Device Settings > SIP Profile.

Step 2 Click Add New. The SIP Profile Configuration window appears.
Step 3 Create a name for the BFCP profile. For example, “Standard BFCP SIP Profile.”
Step 4 In the SDP Information area, click to select the Allow Presentation Sharing using BFCP check box,
as shown in Figure 2-1.

Note There are two SDP Profile areas. Navigate to the second one at the bottom of the page.

Configuring Cisco Unified Communications Manager for the IX System

2-5
 Chapter 2 Configuring Cisco TelePresence Features for the IX System
Configuring the BFCP over UDP Collaboration Feature

Figure 2-1 SIP Profile Information - Allow Presentation Sharing Using BFCP

Step 5 Leave the remaining field defaults.

Step 6 Click Save, then click Apply Config.
Step 7 Configure the BFCP trunk by performing the tasks in the “Configuring the Unified CM Trunk” section
on page 2-6.

Configuring the Unified CM Trunk

Step 1 Navigate to Device > Trunk.

Step 2 Select the SIP trunk by clicking the hyperlink for it in the Name area.
Step 3 In the SIP Information area, change the SIP Profile field to use the trunk you created in the “Adding a
New BFCP Profile” section on page 2-5. Figure 2-2 shows the Standard BFCP SIP Profile selected in
the SIP Profile field.

Figure 2-2 Selecting the BFCP Profile

Configuring Cisco Unified Communications Manager for the IX System

2-6
Chapter 2 Configuring Cisco TelePresence Features for the IX System
Touch 10 Screen Dimming

Step 4 (Optional) Configure security between the Unified CM and Cisco VCS for EX and C Series endpoints
by choosing vcs-interop-ix in the Normalization Script window, as shown in Figure 2-3.

Figure 2-3 Normalization Script Window - VCS Interop Security

Step 5 Click Save to save your settings.

Step 6 During an appropriate time, click Reset to reset the trunk and apply the new BFCP settings.

Caution Clicking Reset disconnects any calls being made on this trunk. Perform this step during a time of low
call activity.

Touch 10 Screen Dimming

To save power and extend the lifespan of the Cisco TelePresence Touch 10 device, the Touch 10 dims
between the hours specified in the Product Specific Configuration Layout. The settings are configured
in the Display on Time and Display on Duration fields. For more information, see the “Product Specific
Configuration Layout Area” section on page 1-21.
When dimming is active, the screen is dimmed and the home button is glowing. If the Touch 10 or one
of its hard buttons is touched, the device turns back on. The device stays on until the system has been
idle for one hour. At that time, the screen dims again.
The screen will not dim during the specified hours when the system is in a call, recording, or
troubleshooting. The screen automatically wakes up when an incoming call or popup notification
appears, or when an upgrade begins.

Configuring Cisco Unified Communications Manager for the IX System

2-7
 Chapter 2 Configuring Cisco TelePresence Features for the IX System
Touch 10 Screen Dimming

Configuring Cisco Unified Communications Manager for the IX System

2-8
 CH A P T E R 3
Verifying and Troubleshooting the IX System
Configuration

Revised: October 27, 2015

The following sections describe how to verify your IX and Unified CM configuration:
• Troubleshooting Your Configuration, page 3-1
• Managing Passwords, page 3-5
• Resetting and Synchronizing an IX System, page 3-8

Troubleshooting Your Configuration

Use the information in Table 3-1 to help you troubleshoot your configuration.

Before You Begin

First check that the following conditions have been met:
• The IX system is installed and configured according to the instructions in Cisco TelePresence
System Assembly Guides.
• Unified CM has been configured to support the IX as described in this guide.
• The endpoint can be accessed with an IP address through the Web UI.

Testing Unified CM Server Connectivity

You also can test for proper communication between your Unified CM server by completing the
following steps:

Step 1 Using Secure Shell (SSH), create a CLI session with the user admin. The default password is cisco.
Step 2 Enter the command utils network ping {X}, where X is the IP address or DNS name of Unified CM. If
the command results in a 0% packet loss, the network is functioning properly. If there is any packet loss,
check your network for issues.

Configuring Cisco Unified Communications Manager for the IX System

OL-21851-01 3-1
 Chapter 3 Verifying and Troubleshooting the IX System Configuration
Troubleshooting Your Configuration

Table 3-1 Troubleshooting the Cisco TelePresence Configuration

Problem Possible Cause Possible Solutions

The system does not upgrade. • The system cannot find or download the 1. Check that the correct upgrade file name is
upgrade file from the Cisco Unified CM configured on the Device are in
TFTP server. Unified CM.
2. Check whether the COP file has been
uploaded to the TFTP server.
3. Check whether TFTP service has been
restarted after the upgrade file is uploaded.
4. Check whether the IX system is pointed to
correct the TFTP server where the upgrade
file is located.
The IX system was moved to CTL File Issues Delete the CTL file through the administration
a different Unified CM and The system was associated with a different interface in the Cisco Unified CM
the registration is rejected. secure Unified CM at one time and the Administration interface.
system preserved the previous Certificate
Trust List (CTL) file.

Configuring Cisco Unified Communications Manager for the IX System

3-2 OL-21851-01
 Chapter 3 Verifying and Troubleshooting the IX System Configuration
Troubleshooting Your Configuration

Table 3-1 Troubleshooting the Cisco TelePresence Configuration (continued)

Problem Possible Cause Possible Solutions

IX system does not register IX Unknown Issues • Verify the phone registration by doing the
with Unified CM The IX System could be unknown: following:
• From the Unified CM • MAC address is entered incorrectly. – Log in to the Cisco Unified CM
device page, the system Administration interface.
status shows • Cisco Unified CM does not know about
the system. – click the IP address and verify the
unregistered or
phone registration.
unknown. • System is not registered because it is
unplugged. • Log in to Unified CM and make sure that
• From the codec Web user the system profile and the directory
interface (UI), system Profile or Provisioning Issues number (DN) are created and configured
status shows unknown or properly.
• System profile is not provisioned
inaccessible for
properly in Cisco Unified CM. • Make sure the system MAC address is
Unified CM.
Directory Number Issues entered correctly in Unified CM.
• Directory Number (DN) is not • Make sure that a Certificate Trust List
configured. (CTL) is not present on your system and,
if present, delete it. To check, after initial
system boot, log into the IX System
administration GUI using the IP address
(default username and password is admin
/ cisco), navigate to Configuration > Call
Control Manager, and click Delete
Certificate Trust List. For more
information, see the “Certificates” section
of the “Understanding the Fields In the
Interface” section of the Administration
Guide for Cisco TelePresence Software
Release IX 8.
Note Some browsers do not allow you to
navigate directly to the Configuration
page. If you have any problems, click
Monitoring, then click Configuration.

After you perform the preceding changes,

but before you begin first-time setup, you
must load the latest IX software version
from [Link] and load it to your IX
system.
• Completely delete the system from
Unified CM, including its associated DN,
then add it back to Unified CM.
Tip Even if you make minor changes on the
Unified CM Device page (such as in
the Description field), remember to
click Save and restart the system.

Configuring Cisco Unified Communications Manager for the IX System

3-3
 Chapter 3 Verifying and Troubleshooting the IX System Configuration
Troubleshooting Your Configuration

Table 3-1 Troubleshooting the Cisco TelePresence Configuration (continued)

Problem Possible Cause Possible Solutions

IX system does not register TFTP Issues • Make sure Unified CM and TFTP service
with Unified CM (continued) • Unified CM or TFTP service issue. is running. Restart services if necessary.

• TFTP port 6970 is blocked so that the IX • Make sure there is no firewall or device
system cannot download the “device between the system and Cisco Unified CM
config xml” file from Unified CM TFTP that blocks the 6970 port.
server.
XML Issues
• XML configuration file is suspected to
be corrupted on the Unified CM
database.
Hostname Issues • If you are using the Unified CM hostname
• Cannot resolve hostname of as the TFTP server on the system, make
Unified CM. sure that the hostname can be resolved by
the domain name system (DNS).
• You can use the CLI command, utils
network ping xxx, where xxx is the
domain name of the Unified CM.
Touch system does not Switch Issues You must follow the correct bootup sequence
initiate. • The switch on the table did not initialize as described in the “Resetting the Table Switch
System unregisters from time correctly. to Fix Issues with Touch 10 Devices” section
to time. of the IX5000 and IX5200 First-Time Setup
document.
Touch 10 Issues Use the Touch 10 connection sequence as
• The Touch 10(s) were connected too described in the “Preventing Touch 10
soon when the system was initialized for Configuration Issues” section of the IX5000
the first time. and IX5200 First-Time Setup document.

System unregisters from time SIP Issues 1. Confirm that Unified CM is receiving SIP
to time. • The system experiences a SIP messages and whether the system is
registration timeout. responding.

Network Issues 2. Collect a packet capture if necessary to

submit to Cisco technical response for
• Intermittent network issues could cause further review.
packets to be dropped.

Configuring Cisco Unified Communications Manager for the IX System

3-4 OL-21851-01
 Chapter 3 Verifying and Troubleshooting the IX System Configuration
Managing Passwords

Table 3-1 Troubleshooting the Cisco TelePresence Configuration (continued)

Problem Possible Cause Possible Solutions

The Touch 10 device is not COP File Issues • Re-install the file. Refer to the “Adding
recognized or not available. • The image file was not installed or not and Configuring the IX System COP
correctly installed. Files” section on page 1-1 for instructions.

Device Information Issues • Enter the correct Phone Load Name in

Unified CM:
• The Phone Load Name is not correct in
Unified CM. – Log in to Unified CM and navigate to
Device > Phone.
– Enter search criteria for your device,
and click the hyperlink under Device
Name to view the Device Information
page.
– Enter the correct Phone Load Name.
• Re-install the Device Pack.
Time does not show correctly Network Time Protocol (NTP) is not 1. If NTP is not configured, access
on the system or Touch 10. configured properly or the codec does not Cisco Unified CM date/time group,
sync up with NTP. configure NTP properly and assign to a
system device pool.
2. Make sure that the system can ping NTP,
and there is no firewall blocking the 123
NTP port.

Managing Passwords
The following sections contain information to help you manage your passwords:
• Resetting Your Unified CM Secure Shell Password, page 3-5
• Resetting Your IX System Codec Password, page 3-6
• Related Information, page 3-9

Resetting Your Unified CM Secure Shell Password

To reset your secure shell password:

Step 1 Log into the Cisco Unified CM Administration interface.

Step 2 Navigate to Device > Phone. The Find and List Phones window appears.
Step 3 To locate a specific phone, enter search criteria and click Find.
Step 4 Click the hyperlink under Device Name, and scroll down to the Product Specific Configuration Layout
Area.
Step 5 Scroll down to Saving Your Settings.

Configuring Cisco Unified Communications Manager for the IX System

3-5
 Chapter 3 Verifying and Troubleshooting the IX System Configuration
Managing Passwords

Step 6 Change your password using the following guidelines:

• Maximum field length—64 characters
• Minimum field length—6 characters
Step 7 Under SSH admin Life, enter a number between 0 and 365. This will dictate the time parameter of your
password:
• If 0, the password will never expire.
• If 365, the password will expire in 365 days.
Step 8 Save your changes by clicking Restart. This enables the updated configuration to be read and applied
to the system; and then Calling Service is restarted. Alternately you can click Reset, which causes the
system to reboot. On startup, the system reads the Unified CM configuration and applies any changes.
See the “Saving Your Settings” section on page 1-35 for more information about password aging.

Resetting Your IX System Codec Password

Note You must physically be in the room to read the newly requested pass code that shows on the main display.

At each point where the pwrecovery account requires input, the program will wait up to 60 seconds. If
nothing is entered, the Cisco TelePresence System will inform you that the entry took too long and will
exit.

If you encounter any difficulty, open a case with Technical Assistance Center (TAC) via the Internet at
[Link] or contact your Cisco technical support
representative and provide the representative with the information you have gathered about the problem.

Before You Begin

Make sure that the system is not in a call, and that there is only one instance of someone trying to reset
the password, otherwise the session will abort.

Procedure
To reset your system codec password:

Step 1 SSH into the codec from your laptop.

Step 2 Login with the following credentials:
• Username: pwrecovery
• Password: pwreset
The following message appears in the SSH client window:

Configuring Cisco Unified Communications Manager for the IX System

3-6 OL-21851-01
Chapter 3 Verifying and Troubleshooting the IX System Configuration
Managing Passwords

Example 3-1 Welcome to Password Reset

dhcp-249:~ $ ssh pwrecovery@[Link]

pwrecovery@[Link]'s password:

***********************************************
***********************************************
** **
** Welcome to password reset **
** **
***********************************************
***********************************************

Do you want to continue ? (y/n):y

Preparing the system...
Please enter the passcode:

Step 3 The system will ask whether you want to continue. Type Y then return to continue

Note If desired, type any other key then return to exit.

This system will now prepare for password reset and prompt you for a passcode. The new passcode is
displayed on the system main display, as shown in the following example:
Password reset is now being run
Passcode: 919175

Note The passcode is a randomly generated number and will be different for each login attempt. If you enter
the wrong passcode, the system will inform you that the passcode was incorrect and will exit, as shown
in the following example. If this happens, repeat Step 1 and Step 2.

Example 3-2 Invalid Password Reset Request

Do you want to continue ? (y/n):y

Preparing the system...
Please enter the passcode:12345
Sorry that was an invalid passcode...
Logging off
Connection to [Link] closed.
dhcp-249:~ $

When you enter the correct passcode, the system will then reset the administration account name and
password to the system defaults. The following example shows successful password reset information:

Example 3-3 Successful Password Reset Request

Please enter the passcode:507530

resetting admin name and password
stopping any existing admin session
admin account and password reset to default
success in applying security rules
Logging off
Connection to [Link] closed.
dhcp-249:~ $

Configuring Cisco Unified Communications Manager for the IX System

3-7
 Chapter 3 Verifying and Troubleshooting the IX System Configuration
Resetting and Synchronizing an IX System

Note If you are using the system with a Cisco Unified Communications Manager, the next time you perform
a “Refresh” or “Reset” from the Unified CM, the administration account name and password will be
reconfigured to the values specified in the Unified CM device page.

Resetting and Synchronizing an IX System

The following sections contain information about managing the following system components:
• Resetting an IX System, page 3-8
• Synchronizing an IX System, page 3-8
• Restoring Connectivity to the Codec, page 3-9

Resetting an IX System
If a device is not registered with Cisco Unified Communications Manager, you cannot reset or restart it.
If a device is registered, to restart a device without shutting it down, click the Restart button. To shut
down a device and bring it back up, click the Reset button. To return to the previous window without
resetting or restarting the device, click Close.

Synchronizing an IX System
To synchronize a phone with the most recent configuration changes, perform the following procedure,
which applies any outstanding configuration settings in the least-intrusive manner possible. (For
example, a reset/restart may not be required on some affected devices.)

Procedure

Step 1 Choose Device > Phone. The Find and List Phones window appears.
Step 2 Choose the search criteria to use and Click Find. The window displays a list of phones that match the
search criteria.
Step 3 Check the check boxes next to the phones that you want to synchronize. To choose all phones in the
window, check the check box in the matching records title bar.
Step 4 Click Apply Config to Selected. The Apply Configuration Information dialog displays.
Step 5 Click OK.

Configuring Cisco Unified Communications Manager for the IX System

3-8 OL-21851-01
 Chapter 3 Verifying and Troubleshooting the IX System Configuration
Resetting and Synchronizing an IX System

Restoring Connectivity to the Codec

If you lose connectivity to the IX system codec, power off the system by turning the PDUs off, then
power on the system by turning each switch to the On position. Connectivity should automatically be
restored.
See the power-down sequence in the “Replacing the Camera” section of the Field-Replaceable Units and
Country- and Region-Specific Power Connectors document.
The complete documentation set for installation is located at the following URL:
[Link]
[Link]

Related Information
See the Cisco TelePresence System Troubleshooting Guide for information about system passwords and
troubleshooting the Cisco TelePresence System and Cisco Unified CM Administration interfaces and
related hardware components.

Configuring Cisco Unified Communications Manager for the IX System

3-9
 Chapter 3 Verifying and Troubleshooting the IX System Configuration
Resetting and Synchronizing an IX System

Configuring Cisco Unified Communications Manager for the IX System

3-10 OL-21851-01
 INDEX

IP addresses (static and dynamic) i-vi

A
new phone security profile 1-12
ad hoc conferencing 2-1 security i-viii
security profile i-viii
SIP modes for security i-viii
B
SNMP 1-32, 1-34
bandwidth requirements i-vii
BFCP
D
adding a new profile in Unified CM 2-5
configuring 2-4 directory, enabling 2-3
configuring for Unified CM 2-5 downloading software 1-1
configuring for VCS 2-4
configuring Unified CM 2-6
Binary Floor Control Protocol, see BFCP
E
browser support i-v enabling directory 2-3

C I
CAPF profile, configuring 1-14 IP address
characters, supported in Unified CM i-viii obtaining automatically using DHCP i-vi
Cisco Unified Communications Manager, see Unified CM static, configuring i-vi
compatibility with other devices i-vii IX software
configuration adding to Unified CM 1-2
log location, specifying 1-30 downloading 1-1
configuring specifying an image for a specific device 1-10
adding an IX system to Unified CM 1-15 specifying images 1-9
BFCP 2-4 IX system
BFCP for Unified CM 2-5 adding to Unified CM 1-15
BFCP for VCS 2-4 resetting 3-8
BFCP trunk 2-6 synchronizing 3-8
CAPF profile 1-14
directory 2-3
finding system MAC address i-vi

Configuring Cisco Unified Communications Manager for the IX System

IN-1
 Index

L U

logs, specifying destination 1-30 Unified CM

adding an IX system 1-15
configuring BFCP 2-5
M
configuring to use BFCP 2-5
MAC address, finding location of i-vi configuring trunk for BFCP 2-6
troubleshooting 3-1

P
V
passwords
resetting, IX system 3-6 VCS, configuring to use BFCP 2-4
resetting, secure shell administrative 3-5 Video Communication Server, see VCS
phone security profile, adding 1-12
profile, CAPF, configuring 1-14
W

web browsers, supported i-v

S

security
adding a new phone security profile 1-12
configuring i-viii
configuring a CAPF profile 1-14
SNMP
configuring in Unified CM 1-32
specifying trap receiver information 1-34
software
adding to Unified CM 1-2
downloading 1-1
specifying an image for a specific device 1-10
specifying images 1-9
software compatibility with other devices i-vii
supported characters in Unified CM i-viii
system logs, specifying 1-30

Touch 10, automatic screen dimming 2-7

troubleshooting problems 3-1

Configuring Cisco Unified Communications Manager for the IX System

IN-2