DEFINITION AND CONCEPTS OF REFERRALS system

Referrals 'involve the transfer of some or all the responsibility for the Patient' Care temporarily or
permanently and for a particular purpose, such as investigation, consultation, care or treatment of the
patient.

It ensures that patients can access care at the primary (lower) levels and be referred promptly for
secondary or tertiary care if required. LIkewise,

referral back to the lower facility is recommended when the reason for the referral has been addressed.

Referral involves cooperation, coordination and information transfer between the various service
delivery levels.

Types of Referrals

External

Internal

International

3External Referral System

Pre-hospital Emergency Referrals

3.2.1 Pre-hospital Emergency Referrals

These include referrals from

National Ambulance Service

Other Ambulance Services

Others e.g. Community Volunteers etc.

3.2.2 Facility to Facility (inter-facility) Referrals

Referrals may be received from any of the following institutions

Teaching Hospitals

Ghana Health Service (GHS) Institutions

Private Practitioners including Midwives

CHAG and other Mission Hospitals

Quasi Government Hospital

National Ambulance Service

Others

3.3

Internal Referral System

This is referral within the health facility

One department to another department

Within a department

One unit to another unit or a department.

Reasons for such referral

3.4

4.1 To obtain the opinion or advice of another provider

42 Co-management of a case

3 Further management/specialist care

4.0 GENERAL PRINCIPLES FOR REFERRALS

4.1 Organizing for Referral

4.1.1 The National Referral Policy and Guidelines as well as the

Gatekeeper System and Free Maternal Care Policy shall be available in all

the Units/Departments of all Health Facilities

4.1.2 A two-way referral system shall be implemented in all faeilities. In

this regard, referrals can be from a lower health facility to a higher or

specialist facility and Vice versa.

Gatekeeper System and Free Maternal Care Policy shall be available in all

the Units/Departments of all Health Facilities

4.1.2

Atwo-way referral system shall be implemented in all facilities. In

this regard, referrals can be from a lower health facility to a higher or

specialist facility and vice versa.

4.1.3 The Ministry of Health shall prepare and make available in all

health facilities, a directory of facilities and services provided. This should

be annually updated.

4.1.4 Patients shall be referred to facilities capable of handling the cases

using the directory of health providers and services.

4.1.5 Registers shall be maintained for monitoring and evaluation of

internal and external referrals in all health facilities

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Referral Process

4.2.

4.2.1 A completed standard referral form shall accompany any patient

being referred.

The standard referral form shall be filled and a copy kept in the

referring facility
4.2.3

A)

4.2.2

The standard referral form shall contain:

Vital data or information about the patient.

I. Name

ii. Age/Date of birth

iii. Sex

iv. Health Insurance status

V. Address

vi. Clinical history and examination findings

Vii. Results of relevant investigations

D 7.5096

26

for_Gen..

Referral-Polcy-Guideline..x

vii. Diagnosis and treatment given

B) The name, address and telephone number of the referring faciity and

the facility being referred to.

C)The date and time of referral must be indicated at all times

4.2.4

The referral form shall be completed legibly and comprehensively.

4.2.5 The referring practitioner/clinician must complete the referral

4.2.6 The referral form must indicate the urgeney of the referral

The reason for the referral

4.2.7

4.2.8 For all NHIS patients, all referrals should adhere to the Gatekeeper

System and Free Maternal Policy Document

4.2.9 All referrals from all health institutions including private health

facilities must conform to the Ministry. of Health Referral Policy

Guidelines Document.

S09%

.3 COMMUNICATION OF PATIENT CARE AND

TRANSPORTATION

4.3.1 Where possible, referrals must have prior communication (i.e.

telephone, radiophone, email, fax etc.) to the receiving facility providing

the following patient details:

a. Name, age, sex.

b. Presenting complaints

c. Examination and findings

d. Investigations carried out

e. Diagnosis and treatment given

f. Date and time of referral

Patients mav be conveved to and from the health facilities using a.

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4.3.2 Patients may be conveyed to and from the health facilities using a.

suitably equipped ambulance or whatever other appropriate means of

transportation available.

4.3.3 Where an ambulance is used to transfer a patient, the referring

facility should make adequate arrangement for the return of the

nurse/practitioner to the facility.

4.4 FEEDBACK

4.4.1 Feedback shall be sent to the referring facility.

4.2 The attending Practitioner/Clinician at the receiving (referred)

acility shall, where possible refer patients back to the referring facility for

ontinuation of management.

.4.3

The attending Practitioner/Clinician at the receiving (referred)

iacility must clearly specify on the feedback form, details of ongoing

management or further therapy required

5.0 GUIDELINES ON PRE-HOSPITAL EMERGENCY

REFERRAL

5.1. All health facilities/ emergency units must accept all emergency cases
that can be handled in those facilities.

5.2. Adequate care must be provided to these cases

5.3. Where referral to another institution is required, initial care must be

provided to the patient

In the case of referral to anofher farilitv ontinnne madioal cors

50%

should be ensured

5.5

Emergency in any form should not be turned away or refused

without initial first aid being given.

5.6

Pre-hospital medical emergency forms shall be completed by the

Ambulance Service crew and signed by the practitioner (Medical

Assistant, Nurse or Doctor) at the receiving facility. The form should

include

5.6.1 Name, age, sex.

5.6.2 Time of arrival at the scene

5.6.3

5.6.4

5.6.5

5.6.6 Presenting complaints

5.6.7 Examination and initial findings

5.6.8 Monitored vital signs that include time. Blood Pressure

Time of arrival at the health facility

Time of handing over the patient

KeIerdHPOCY-GUdene

Temperature, Heart Rate and Respiratory Rate among others

5.6.9

Impression and initial management

6.0

6.1

EMERGENCY REFERRALS

Emergency Services shall be provided at all times, including

for Gen.sReferal Polcy-Guidelne..

0.2

There shali be a separation OI OUpaient aria emIergeiicy SCTVICCS

within the facility.

6.3

The emergency team on duty must officially and immediately

receive emergency Referrals/ cases to the facility to be urgently evaluated

by the practitioner/ clinicians.

6.4

Emergency medicines and supplies shall be available at any given

time in the Emergency Unit/Department at all the levels of health

6.5

lf it becomes necessary for an emergency unit to close down, prIor

and adequate arrangement shall be made for patients to receive emergency

care.

7.0

INTERNALREFERRALS

7.1

All internal referrals shall be açcompanied by patients' notes

indicating full detailed history, examinations, investigation, findings,

ement_for_Gen... Referra-Poicy-Guideline... x

chemistry

7.0

INTERNALREFERRALS

7.1

All internal referrals shall be accompanied by patients' notes

indicating full detailed history, examinations, investigation, findings,

treatment given and reasons for referral.

7.2

The referring Practitioner shall write his/her name, date, time and

sign the referral letter in the patient's notes.

7.3
The practitioner to whom the patient is being referred must be

given prior information (i.e. verbal) about the patient, as much as possible

by the referring practitioner.

7.4 Patients with critical or life threatening conditions shall be

attended to immediately.

7.5

A non critical patient should be responded to as soon as possible.

However, it should be within twenty-four hours.

7.6 Policy on international referral. and the gatekeeper and free

maternal policy document shall be adhered to.

free

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HI 7.50%

8.0 MEDICAL EVACUATION INTERNATIONAL

REFERRALS OUT OF THE COUNTRY

Medical Evacuation is provided for civil and public servants from

Ministries, Departments and Agencies (MDAs) who by virtue of their

condition of employment are entitled to such package.

As a policy, Medical Evacuation is primarily reserved for certain medical

conditions or diseases that cannot be managed locally for want of requisite

equipment or professional expertise.

request for Medical Evacuation/ International Referrals to the Director-

General of the Ghana Health Service.

In both instances, a medical board should be constituted to verify and (or)

evaluate the merits of the case.

International Referrals into the Country

International referrals should be directed to the appropriate. health

institutions and these referrals must follow the institution's administrative

8.1

guidelnes for such referrals. in conformity with International Health

Regulation 2010