What is “BPM”?

• Beat per Minute?

• Business Process Modeling?
• Board of Podiatric Medicine?
• Best Practice Modeling?
• Business Process Management?
• Bundesverband der Personal Manager?
• The Radio Station [Link]?
• Business Process Monitoring?
Why is this class relevant?
• BPM is foundational and
• There is a “resurgence” of BPM,
because organizations
need help with strategy execution
struggle with digital transformation
embrace the outside-in view of customers
gain better insights due to new technologies,
e.g., process mining
…
[Link]
resurgence?utm_source=ActiveCampaign&utm_medium=email&utm_content=
BPM+Bulletin%3A+BPM+Resurgence&utm_campaign=BPMB
BUSINESS PROCESS
MANAGEMENT
Hochschule Furtwangen University, SoSe 2021
Business Process Management (BPM)
Introduction & Expectations
Interesting
fact about
you

Your
BPM experience

Your
expectations

Your
career plan
 Business Process Management (BPM)
Agenda

BPM, University of Furtwangen, SoSe 2021

Fri, March 19 Fri, March 26 Fri, April 9 Fri, April 16 Fri, April 23 Fri, April 30 Fri, May 7 Fri, May 14
4h 4h 4h 4h 4h 4h 4h 4h
8:00 Introductions, BPM Strategy BPM Governance Process Presentation Presentation 1 Presentation 7
Process Modeling
8:30 Course Objectives Introduction Intro Automation Prep. Presentation 2 Presentation 8
9:00 Value and High Impact / Low Process Presentation Presentation 3 Presentation 9
Activity PoPM, BPM CoE
9:30 Definition of BPM Maturity Automation Prep. Presentation 4 Presentation 10
10:00 BPM Repository Process Presentation Presentation 5
Process Modeling Activity Activity Wrap-up, Q&A,
10:30 Mgmt., Ref. Mods Automation Prep. Presentation 6
11:00
11:30
12:00
Business Process Management (BPM)
Course Structure

Lecture 1 BPM Overview / Value of BPM

Lecture 2 Process Modeling / Repository Management

Lecture 3 BPM Strategy

Lecture 4 BPM Governance & Ownership

Lecture 5 BPM Automation

Lecture 6 BPM Topics Presentations

Lecture 7 Wrap-up / (Exam Preparation)

Business Process Management (BPM)
Recommended BPM Literature

Franz, Kirchmer: vom Brocke, Rosemann: vom Brocke, Rosemann: Dumas/Mendling/

“Value-Driven Business “Handbook on Business “Handbook on Business La Rosa/Reijers:
Process Management” Process Management 1” Process Management 2” “Fundamentals of
ISBN 978-0071791717 ISBN 978-3642450990 ISBN 978-3642451027 Business Process
Management”
ISBN 978-3-642-33142-8

von Rosing/Scheer/Scheel: Jan vom Brocke / Paul Harmon:

Ayelt Komus
“The Complete Business Jan Mendling “Business Process Change”
Rolf Hofmann
Process Handbook” “Business Process “Praxisbuch Prozess- ISBN 978-0128003879
ISBN 978-0-12-799959-3 Management Cases” management”
ISBN 978-3-319-58306-8 ISBN 978-3-446-44925-1
Business Process Management (BPM)

Lecture 1
BPM Overview / Value of BPM
What is a Business Process?
Definition

“Wir definieren einen Geschäftsprozess als Sammlung von Aktivitäten,

welche ein oder mehrere „Inputs“ hat und ein oder mehrere Ergebnisse erzeugt,
die einen Mehrwert für den Kunden darstellen.“

Dr. Michael Hammer (1948-2008) - „Reengineering the Corporation“

“Allgemein ist ein Geschäftsprozess eine zusammengehörende Abfolge von

Unternehmungsverrichtungen zum Zweck einer Leistungserstellung.
Ausgang und Ergebnis des Geschäftsprozesses ist eine Leistung, die von
einem internen oder externen ‚Kunden‘ angefordert und abgenommen wird.”

Prof. Dr. Dr. h.c. mult. August-Wilhelm Scheer, Präsident BITKOM

What is a Business Process?
Processes Leading to Customer Centric behavior

• A business process is a set of functions

in a certain sequence that delivers at Business Process
the end a value for an internal or and its hierarchical
external customer. decomposition

• Its start is also clearly defined by an

external event.

• Every function in a process can again

be interpreted as a process by itself, a
so-called subprocess.

VALUE FOR
CUSTOMERS
Perspectives of a Business Process
Different elements of a business process need to be considered to achieve real
process improvement

Organization View

Data Control Function

View View View

Deliverable View
ARIS – Architecture of Integrated Information Systems by A.-W. Scheer
What is Business Process Management?
Definition by Keith D. Swenson, Mark von Rosing *

* “The Complete Business Process Handbook”, 2015

BPM is a change of Paradigm…
…from a vertical to a horizontal orientation

Business - Department 1 Department 2 Department 3

Start Resul

Module 1 Module 2 Module 3 Module 4

Data Base
Information Technology

Market Partners Customer Supplier ….. …..

Source: BPM-D
 The Potential of Business Process Management
“The Value of Process”*:

• Operating cost reduction: minimum 10%+, potential of 80%

• Competitive advantage: already when relevant underlying processes

are 10-15% better

• Sustainable advantage: difficult to copy

* 2010 Accenture/Gartner “Process Based Advantage” Research (US, UK, Germany)

 15

Key Values Delivered by BPM*

Internal Focus

Efficiency

Integration Compliance

Transparency

Agility Networking

Quality

External Focus

* Queensland University of Technology, Accenture: Study on the value of BPM, Brisbane, London, Philadelphia 2011.
A Reference for the Process(es) of Process Management
Example of a BPM Capability Blueprint:

BPM Operations
BPM Maturity Process
Roadmap Governance
&Value Analysis Value Analysis

BPM Methods & Tools BPM Delivery BPM Transformation

Business Process Process Culture &
Architecture Strategy Analysis People Change Management

Process
Standards & Process Process BPM
Improvement
Guidelines Design Implementation Community
Methods

Process Process Program & Project

Repository BPM Systems
Execution Monitoring Management

BPM Support
Human Enterprise Information
Finance Procurement
Resources Services Technology (IT)

Source: Accenture, The Process of Process Management: Delivering the Value of Business Process Management
Business Trigger Points for BPM
BPM can support these scenarios

Standardization
Major Initiatives
transformation Compliance
programs Initiatives

Core
Post M&A
Rationalization System
Implementation

BPM
Innovation & Establishment
Growth of a BPM CoE

Next
Generation Cost Reduction
Process Programs
Automation
Risk Digital
Management Transformation
BPM-Lifecycle
Why BPM is a never ending story…

1. “A bad process is better than no process!”

2. “A good process is better than a bad process!”

3. “Even a good process can be made better!”

Dr. Michael Hammer (1948-2008)

Critical BPM Success Factors

1. Get Top Management support – Value-driven BPM is a “CEO Topic”

2. Focus on achieving quick creation of value to establish credibility for BPM.
3. Focus on what is important, don’t try to “boil the ocean”.
4. Keep things simple.
5. Build processes “to change”.
6. Treat BPM as management discipline, not just as technical exercise.
7. Pay a lot of attention to the people side of BPM.
8. Define process-centric KPIs to measure success.
9. Adapt compensation and reward systems to the new BPM discipline.
10. Encourage creativity and innovation instead of punishing failure.
BPM Presentation Topics

1. The Future of BPM

2. BPM and Digitalization
3. BPM and Artificial Intelligence (RPA)
4. Design Thinking
5. Process Standardization and Harmonization
6. BPM and Lean-Six-Sigma
7. EPC vs BPMN
8. BPM and Master Data Management
9. BPM and Change Management
10. BPM Compass Study - BPM in real life
11. 2020 State of BPM - A technology view
12. From Process Model to Process Execution
BPM Presentations – What not to forget
 Presentation Technique
 Eyes Voice Attitude – Look into the camera (put camera at
face level, be in a well-lit and quiet area, ...)
 Interaction – avoid long stretches of monologues
 Use a “natural“ background

 Content
 Structure
 Table of Contents

 Introduction / Background (Setting the stage /

Why are we dealing with this? / Objective)

 Content Topics (what is it / why is it used / how is it used)

 Conclusion / Benefit

 Literature

 KISS
 Did I understand the topic / message?

 Documentation
 Spelling / grammar
 Struktur / Logik
 Complexity (less is more)
Preparation for Friday 3/26

1. Register with Signavio. See “Read Me” file on Felix in

the BPM(Scharsig) folder “Read Me”
2. Form teams of 2 (or 3), pick your presentation topic,
and let XXX know. If there are competing interests we
will resolve these in class.