PSYCHOLOGY AND EDUCATION (2021) 58(2): 4574-4586 ISSN: 00333077

Building Knowledge Management Through the Tacit Knowledge Video

Aniek Juliarini1, Jamila Lestyowati2
1,2
Balai Diklat Keuangan , Yogyakarta
1
[email protected], [email protected]

ABSTRACT
One of the things done in the knowledge management is making tacit knowledge videos. This study aims to: (1) analyze the
process of tacit knowledge video production; (2) analyze the obstacles faced in making tacit knowledge videos; (3) find a solution
to the obstacles encountered in making video tacit knowledge. The method used is the action research method where the authors
conducted this research themselves, and then analyzed in a descriptive qualitative manner. The study uses primary and secondary
data in the form of processes and experiences conducted by researchers, literature study, and video searching on Kemenkeu
Learning Center (KLC). The results showed that the making of video through a series of processes, which are pre-production,
production, post-production, evaluation, and uploading on KLC. The obstacle of making videos is because there is no clarity of
the deadline for completing the work in the quality control stage and the lack of Widyaiswara's ability to make videos. The results
of this action research can be copied by other parties who will do similar research. Another important finding from this research is
the need for employees with special expertise in the video making.

Keywords:
tacit knowledge, MoF CorpU, Skill Group Owner, knowledge video
Article Received: 18 October 2020, Revised: 3 November 2020, Accepted: 24 December 2020

INTRODUCTION knowledge management (Ministry of Finance,

General Motors started the Corpu concept 2018).
in 1927 as GM Institute, and today 2400 Corpus Corporate University is not only a special
emerged (Ayuningtias et al., 2015). In Indonesia educational or training setting, but it can also be
the term “corporate university” first appeared in considered as a means of managing knowledge
2012 when several multinational companies such possessed by an organization (Scarso, 2017).
as PT Telkom Indonesia, PT Pertamina, and PT Decree of the Head of FETA Number KEP-
PLN have already implemented it (Ayuningtias et 140/PP/2017 about the Blueprint of the Ministry
al., 2015). Meanwhile the first government of Finance Corporate University (MoF Corpu)
institution to implement a corporate university said that one of the important pillars in the
was the Ministry of Finance, which was named implementation of the corpu is knowledge
the Ministry of Finance Corporate University management. Knowledge management is a system
(MoF CorpU). After all, corporate universities do that helps people in an organization to share,
not exist as standalone entities, but emerged as access, and update knowledge and information.
part of the parent organization, whose strategy Knowledge is considered as an asset that helps the
inspires its mission (Cappiello & Pedrini, 2017) . performance of individuals and organizations to
Referring to the Decree of the Minister of Finance achieve the expected goals (Mohajan, 2017).
No. 924/KMK.011/2018, the Ministry of Finance Some Corpus are primarily intended for
CorpU is a strategy to implement the development collection, dissemination and transfer of existing
of human resource competencies as part of knowledge, so the aim is only to provide unskilled
achieving the vision and mission of the Ministry people specific knowledge elements that has been
of Finance through the realization of the relation developed (Scarso, 2017). Knowledge and skills
and appropriateness among education, learning, that are specifically possessed by an employee or
and the value application of values with an organizational unit can be a reference and
performance targets, which is supported by learning resource for other employees or other

4574
www.psychologyandeducation.net
PSYCHOLOGY AND EDUCATION (2021) 58(2): 4574-4586 ISSN: 00333077

organizational units. This requires a method that innovation, which, in turn, affects organizational
collaborates experience, skills, facts, relationships, performance (Singh et al., n.d.). Significant
values, and thoughts. If it is covered in a association exists between various items of
knowledge management, it can reduce costs, intellectual capital and strategic management of
produce efficiency and being an innovative knowledge and competency (Hadiati et al., 2019).
product (Mohajan, 2016). Nowadays knowledge It likes findings of Falah & Prasetyo (2017),
management is valuable not only for individuals Samsiah et al.(2018), Ekawati & Puspitowati
and organizations, but also for global humanity. (2016)), and Afnan & Silvianita (2018)) state that
So, knowledge should be developed to achieve knowledge management has a significant
competitive advantage (3). influence on the performance of the company. In
Chen et al.(2019) found that knowledge the case of flow from tacit knowledge to
management function of a corporate university knowledge socialization is very depends in
includes knowledge transfer, knowledge creation willingness of individuals to share their
and knowledge services for intrapreneurship. The knowledge. R&D organization must be
knowledge management function of corporate established KM system to capture and integrate
universities is increasing with the development of knowledge of the individual and store it in a
corporate universities. Iqbal et al.(2019) say that storage system that can be accessed by others the
knowledge management enabler had a significant employees (Helmi, 2020).
effect on the KM process and KM process affects One of the goals to be achieved through
organizational performance directly and indirectly the Ministry of Finance of the Corpu is the
through innovation and intellectual capital. realization of the Ministry of Finance as
Project learning is a function of the organizational learning. One of the things done in
individual's internal cognitive processes, the the management of the regulation in the Ministry
interpretation and integration of learning at the of Finance of the CorpU is by making tacit
team and project level, and the ability of the knowledge videos. This video was made by the
organization to institutionalize learning into experience, knowledge and skills of employees in
practice (Wiewiora et al., 2020). They found that the Ministry of Finance in doing their work, which
Project Managers, senior leaders and the project is very beneficial for the organization which is not
management office are involved differently in the merely owned by employees or other office units.
learning process, depending on their level of This can be a best practice and learning resource
connectivity and strength in the global for employees or other office units. In this
organization. Workers who are committed to the research two video tacit knowledge packages are
organization are more likely to engage in KS made, one problem related tp Taxpayer
behavior. Strong social ties and organizational Identification Number (TIN), that is video "
culture play an important role in the willingness to Supervision of Tax Invoice Using TIN with 000
share knowledge (Borges et al., 2019). Code". This supervision has been done by the
Knowledge sharing is a good way to share Regional Office of the Directorate General of
knowledge among employees of an organization. Taxation of the Special Region of Yogyakarta
Castellani et al., 2019) concluded that good since 2017 and has given very good results, even
knowledge sharing intentions despite low appreciated by the Central Office of the
organizational investment in knowledge sharing Directorate General of Taxes. Videos are made in
tools, lack of time for training and low series from 1 to 3. The second is a problem
involvement of team members in strategic associated with Proxy of Budget User (PBU) with
objectives. Top management's knowledge value video "Being a PBU, Who's Afraid?" divided in
and knowledge creation practices influence open Sections 1 and 2. According to the experiences in

4575
www.psychologyandeducation.net
PSYCHOLOGY AND EDUCATION (2021) 58(2): 4574-4586 ISSN: 00333077

this job area it is necessary that these best maintaining knowledge and are able to change
practices are documented and shared so that they behavior, work methods, business processes, and
can be utilized or become a benchmark for strategies as a reflection of the level and capacity
stakeholders throughout Indonesia. of new knowledge and insights (Garvin, 2000).
The formulation of the problems in this Many companies around the world invest directly
study are: 1) how the process of producing tacit in higher education units, such as corporate
knowledge videos on BDK Yogyakarta until it is universities. Therefore, many companies have
uploaded on the Ministry of Finance Learning established universities. Corporate universities
(KLC) page; 2) analyzing the obstacles faced in may be the neutral place between present and
making video tacit knowledge; 3) finding future worlds (Cappiello & Pedrini, 2017).
solutions towards obstacles faced in making tacit The conceptual framework for CU should be
knowledge videos. able to capture key differences between the two
skill formation entities (Wang et al., 2010). They
LITERATUE REVIEW purpose an alternative functional model for
1.1.Corporate University capturing CU uniqueness like in Figure 1. It
Corporate University is a learning shows that, two categories of functions (skill
organisation. Learning organizations are capacity building and affiliated function) can be
organizations that are skilled in creating, observed in CU operations.
obtaining, interpreting, transferring and

Figure 1. A Functional Model for Corporate Universities

Source: Wang, et.all (2010)

The potential coverage of a corporate university is universities emerged as part of (and provided
very broad. In particular, apart from providing services to) parent organizations, whose strategies
training programs for major companies, a inspired its mission (Cappiello & Pedrini, 2017),
corporate university can be involved, either in aline with Ewer & Eft, 2017), that CU occupies a
whole or in part, in talent recruitment, change distinct, largely autonomous, positioning within
management, career paths, geographic mobility, the organization. In his research, Ewer found that
job rotation, on-the-job training (such as about 40 company leaders, who hold roles as
mentoring and coaching), relations with Officer, Head of Department, Division Manager,
conventional universities and other educational Sales Manager, and Branch Manager volunteered
institutions (Cappiello & Pedrini, 2017). to teach at CU on a part-time schedule. Only the
Corporate universities do not exist as standalone learning organizations are able to cope with the
entities, at least in their foundations. Corporate changes that are sure to come. The characteristics
4576
www.psychologyandeducation.net
PSYCHOLOGY AND EDUCATION (2021) 58(2): 4574-4586 ISSN: 00333077

of learning organizations are as follows: they application of knowledge management is mainly

always offer new opportunities for learning; using divided into two types which are tacit and explicit
the learning process to achieve its goals; find the (Mohajan, 2016). One of the things that can be
relationship between individual performance and avoided by the Corpu is to eliminate the potential
organizational performance; encourage dialogue lost of tacit knowledge. At the Ministry of
and create a special environment where people Finance, Knowledge Management is defined as a
express their opinions and take risks; using structured and systematic effort to develop and
creative tension as a source of renewable energy; use the knowledge it has to help the decision
aware of its relationship with the environment in making process for improving organizational
which the activity takes place (Bordeianu, 2015). performance. Activities in knowledge
management include efforts in acquiring, saving,
1.2.Knowledge Management process and retrieving, using and disseminating,
Managing organizational knowledge and as well as evaluating and completing knowledge
employee competencies was observed as the key as an intellectual asset of the organization.
to success. However, the importance of (Decree of the Minister of Finance of the Republic
intellectual capital for the strategic management of Indonesia Number 924/KMK.011/2018, 2018).
of organizational knowledge and competence has Nurmoslim, 2018) suggests five reasons why
received limited attention in the literature (Hadiati knowledge management is needed, which are:
et al., 2019). Nowadays knowledge management 1. accelerate access to information and
is valuable not only for individuals and knowledge. Knowledge management makes it
organizations, but also for global humanity. So, easy to find information or people who hold
knowledge should be developed to achieve the information needed. This increases
competitive advantage (Mohajan, 2017). efficiency and productivity and allows
One of the main objectives of knowledge employees to work better;
management is to utilize company knowledge 2. improve the decision making process.
(Nurmoslim, 2018). Knowledge management Employees can improve the quality and speed
basically appears to answer the question of how to of decision making by accessing knowledge
manage knowledge (Afnan & Silvianita, 2018). throughout the organization when they need it;
While Ekawati & Puspitowati,(2016) states that 3. create innovation and change. Urge employees
knowledge management is the process and and encourage sharing of ideas, collaborate,
mechanism of obtaining intellectual assets and and access to the latest information.
other information, then disseminated within the Knowledge management makes individuals
organization to provide a competitive advantage. stimulating innovation and change needed to
Knowledge management must identify develop organizations and meet ever-changing
organizational processes that achieve a synergistic business needs;
combination of information technology data 4. improve the efficiency of each unit of
processing capacity and human capacity to create operations and business processes of the
and innovate (Bordeianu, 2015). organization. With faster access to information
Acceptance of knowledge and absorption of and resources throughout the organization,
knowledge play an important role in influencing workers can act quickly;
innovation (Hussein et al., 2019). There are many 5. increase customer satisfaction. Sharing
approaches related to KM, but it can say that KM knowledge and cross collaboration helps
enables organizations to maximize their profits increase the value offered to customers. The
and generate value from intellectual and organization is able to give answers faster or
knowledge based assets (Bordeianu, 2015). The

4577
www.psychologyandeducation.net
PSYCHOLOGY AND EDUCATION (2021) 58(2): 4574-4586 ISSN: 00333077

shorten the time needed to improve the about implementing an IT-enabled process for
product or service. (Nurmoslim, 2018). collecting data every process on time (Wu et al.,
The application of knowledge management 2019).
will affect the performance of the organization The audio-visual production process can be
(Nurmoslim, 2018). Gartner (2014) concluded that divided into three stages, which are the stages of
increasing access to contextual knowledge by an preproduction, production, and post-production.
employee or client reduces the time needed so as At the preproduction stage, the process starts from
to increase customer satisfaction by 20% -80%. A creating video concepts (drama, comedy, musical,
company can also reduce customer prices by 25% or documentary types), looking for video
or more, when using appropriate knowledge references, making scripts, making storyboards,
management activities (Nurmoslim, 2018). Ullah and preparing the equipment needed. Furthermore,
et al.(2019) says knowledge management and the production stage is done by taking pictures
market orientation to be the current terms because with shooting techniques based on the concept
of their importance to improve organizational (Sudarsana et al, 2019). Shooting process should
performance. Innovation has become the strategic highlight the purpose of making the video. The
needs of organizations today so that they can easiest technique can be done by wide, medium
classify critical market competition. The world and close shooting. Director is very important in
phenomenon shows that if knowledge directing the style of actor and images needed.
management, market orientation and innovation in Finally, the post-production stage, there is the
terms of performance are practiced, then the editing process that can be done with an online
results will be very constructive (Ullah et al., system or an offline system (https://agate.id/,
2019). 2018) .
The current implementation of the CorpU The form of documentation of knowledge
Ministry of Finance has done well, but there are itself can actually be in the form of audio media,
challenges as well. Strategic issues that still need visual media, and audiovisual media. Audiovisual
attention are the commitment and synergy of all media is media which message content is received
echelon I units related to the products and services through the senses of hearing and vision. Types of
of the Ministry of Finance Corporate University audiovisual media could be but not limited to
such as knowledge management and measurement silent audiovisual media (sound frame films or
of competency gap index (CGI) which requires sound slides). This is the media that display sound
the establishment of Technical Competency and motionless images, and can be in the form of
Standards that are generally applicable within the audiovisual motion media (sound film or video),
Ministry of Finance (Ministry of Finance, 2018). which is media that displays sound and motion
pictures. Specifically, for documentation with
1.3.Learning Video audio visual media, FETA applies the following
Knowledge is an effective instrument that technical standards.
enables improvement capacity to assist companies The audio quality should be in no disruption
in managing various processes (Wu et al., 2019). (noise, peaking/clipping (volume is too loud
When organizations develop very fast, which results in losing the sound), puffing, and
information technology and information capital popping (distance of vocal taking that is too close
are key aspects in it. KM is important because to the sound source which results in small
knowledge is one of the strategic weapons that bursts));
strengthen a company's competitive position 1. Good image quality (no flicker, focus, not
(Bordeianu, 2015). Since KM contains a variety of shaky, and great lighting (not too dark/too
features and evolving data, it is dependent on this bright));

4578
www.psychologyandeducation.net
PSYCHOLOGY AND EDUCATION (2021) 58(2): 4574-4586 ISSN: 00333077

2. Volume (the speaker) is heard clearly. The needed to improve the situation (Notoatmodjo,
background sound does not cover/disturb 2012) .
the voice of the speaker; This research uses primary data and
3. The maximum duration is 10 minutes, if it secondary data. Primary data in the form of direct
is more it can be divided into several experience conducted by researchers and video-
parts/ series; making team. Secondary data in the form of data
4. Maximum video resolution is 720p (HD), from klc.kemenkeu.go.id, related regulations, and
maximum Bitrate is 1000; literature sources including articles, books and
5. Video display ratio 16: 9; research related to the theme. Qualitative analysis
6. Maximum file size of 150MB; and is based on the results of researchers' direct
7. MP4 format. experience in making video tacit knowledge, and
Not all videos made are freely accessible. secondary data as a support to answer the research
Regarding the level of video security, based on objectives.
Article 21 of the Minister of Finance Regulation
No. 226/PMK.011/2019 regarding Knowledge RESULTS AND DISCUSSION
Management in the Ministry of Finance, it is Knowledge management is the process and
regulated that the security level of a video is mechanism of obtaining intellectual assets and
divided into four levels. Intellectual Asset access other information, then disseminated within the
levels consist of: organization to provide a competitive advantage
1. Level 1 (secret), i.e. if the security level of (Ekawati & Puspitowati, 2016). In the
Intellectual Assets can only be distributed/ implementation of making tacit knowledge
disseminated to certain individuals. videos, widyaiswara is the owner of the topic
2. Level 2 (confidential), i.e. the security initiation, the BDK Yogyakarta Evaluation and
level of Intellectual Assets that can only Information Section as a supporting unit, and the
be distributed/disseminated to the Internal Center for Education and Training as a quality
High Management Unit that compiles controller before the video is uploaded to MoF
Intellectual Assets. Learning Centre at klc.kemenkeu.go.id. To get
3. Level 3 (shareable), which is the security maximum knowledge management, manage
level of Intellectual Assets that can only organizational knowledge is not enough, but to
be distributed / distributed to all develop knowledge that is owned by every
employees within the Ministry of Finance. individual who is in the organization (Falah &
4. Level 4 (public), which is the security Prasetyo, 2017). In this study, researchers as
level of Intellectual Assets that are not lecturer initiated the creation of two tacit
included in Level 1, Level 2, and Level 3 knowledge video packages as follows.
so that they can be distributed / distributed 1. Video Series "Supervision of Tax Invoice
to the whole community. with TIP 000" consisting of 3 videos, which
are:
RESEARCH METHOD a. Series I: The Other Side of Using Tax
This type of research is action research. Invoice Reality with TIP 000;
According to (Notoatmodjo, 2012), action b. Series II: Various Potential Taxes on
research is mainly conducted to find a basis of Tax Invoice with TIP 000;
practical knowledge to improve a situation in a c. Series III: Supervision of the Use of Tax
limited way. Usually this research is conducted in Invoice with TIP 000.
an ongoing situation. Research is conducted where 2. The video "Being PBU, Who's Afraid?",
problem solving is needed and the results are Consists of two series, which are:

4579
www.psychologyandeducation.net
PSYCHOLOGY AND EDUCATION (2021) 58(2): 4574-4586 ISSN: 00333077

a. Being a PBU, Who's Afraid? Series I free interviews concept. In this interview, the
b. Being a PBU, Who's Afraid? Series II interviewer has prepared a number of important
These topics were obtained in the process questions, and has been communicated in advance
of researchers interacting with the Skill Group with the interviewee before the shooting begins.
Owner (SGO) so that a tacit knowledge was In this way the interview becomes directed and
captured that was worth documenting. Knowledge the interviewee is having a better preparation to
is considered as an asset that helps the answer questions, and more focused so that the
performance of individuals and organizations to shooting time is more efficient. Considering that
achieve the expected goals (Mohajan, 2017). The the tacit knowledge video is determined to only
making of tacit knowledge videos starts from the have around 10 minutes long, this would be very
pre-production, production, and post-production important to be noted (Peraturan Menteri
stages (https://agate.id/, 2018) . Keuangan Nomor 226/PMK.0II/2019, 2019, p.
a. Pre-production 226).
Pre-production activity begins with the Video "Being PBU, Who's Afraid?" is
proposal preparation (Terms of Reference (TOR)). motivated by the large number of PBU which in
The proposal stated that the Video Series this case, mostly held by the head of the office
"Supervision of Tax Invoice with TIP 000" was who do not understand the work business
motivated by the success of the Regional Office of processes, duties and functions. Therefore, many
the DJP DIY in finding a significant tax potential concerns arise when doing their duties because
on transactions that use tax invoices with TIP 000. they do not yet know exactly what their authority
Through supervision of this tax invoice, the tax and position as financial managers are. Therefore,
potential can be developed towards tax there needs to be a PBU figure who is successful
extensification, tax potential excavating, even in doing his duties as a PBU to inspire other PBU
towards tax investigations, and providing fellow. Based on their abilities and achievements,
information and data to other tax offices. This Ms. Herlin Sulismiyarti (Head of KPP Pratama
quite detailed activity and created many Wates) and Mr. Endaryono (Head of KPP Jepara)
opportunities for tax optimization has been were determined to become SMEs as tacit
conducted by the Regional Office of DJP DIY knowledge owners to share experiences with other
since 2017, in which at that time this activity had PBUs through this video.
not been applied by other offices so that it was After the speaker and topic are determined,
appreciated by the DJP Head Office. Therefore, a TOR is made which is equipped with a video
this knowledge, skills and experience are worth concept, goals, time line, storyboard, script, and
documenting. the person in charge of the activity, which is
Acting as the speaker or experts (SME) are widyaiswara. Then, by BDK Yogyakarta
Mr. Dionysius Lucas Hendrawan (Head of Evaluation and Information Officer, the TOR is
Regional Office of the DJP DIY) on video 1, Mr. sent to the Education and Training Center in
Fajar Adi Prabawa (Head of Inspection, Billing, charge of competencies / material related to video
Intelligence, and Investigation ) on video 2, and content for evaluation and approval. The TOR
Mr. Rudi Saptono (Civil Servant Investigator) on video series "Oversight of Tax Invoice with TIP
video 3. With this tacit knowledge video, it is 000" is sent to the Tax Training Center in Jakarta,
expected that the knowledge and experience of the while the TOR video "Becomes PBU, Who's
SMEs can be documented and disseminated, Afraid?" sent to the Budget and Treasury Training
among others, through KM in the KLC so that it Center, in Bogor. Furthermore, TOR will be
could be a trigger or guide for other offices to do evaluated by the related Education and Training
the same thing. The video was taken with guided Center. In its implementation, the period of

4580
www.psychologyandeducation.net
PSYCHOLOGY AND EDUCATION (2021) 58(2): 4574-4586 ISSN: 00333077

validation and TOR approval varies from one standards (Keputusan Kepala BPPK Nomor KEP-
education center to another. This is what causes 118/PP/2019, 2019).
the process of making videos sometimes not in 1) The audio quality should be in no
accordance with the plan. The results of the disruption (noise, peaking/clipping
validation itself can be in the form of an (volume is too loud which results in losing
agreement to directly make the video, a partial the sound), puffing, and popping (distance
revision or a total revision by changing the video of vocal taking that is too close to the
theme. After TOR validation is received and sound source which results in small
approved, the next process is the video production bursts);
stage. 2) Good image quality (no flicker, focus, not
b. Production shaky, and great lighting (not too dark/too
In making knowledge management videos, bright);
BDK Yogyakarta has a KM Team responsible in 3) Volume (the speaker) is heard clearly. The
assisting the process of video production and post- background sound does not cover / disturb
production. However, due to team members' the voice of the speaker;
routine work, it was difficult for this team to find 4) The maximum duration is 10 minutes, if it
time to do recording and editing activities. This is more it can be divided into several
has become one of the obstacles and challenges in parts/series;
making learning videos. Another way that can be 5) Maximum video resolution is 720p (HD),
done is to make videos independently by maximum Bitrate is 1000;
widyaiswara, or made with the help of training 6) Video display ratio 16: 9;
students, internship students, or even with the 7) Maximum file size of 150MB; and
public relations team at the SGO office. The 8) MP4 format.
process of shooting the video "Supervision of Tax c. Postproduction
Invoice with TIP 000" was done by the public Postproduction activities is done by editing
relations team of DJP DIY Regional Office, while the results of shooting and sound recording.
the video "Being PBU, Who's Afraid?" conducted Editing requires a long time because it requires
by the KM BDK Yogyakarta Team. patience, accuracy, and discipline. Good editing
BDK Yogyakarta already has sufficient techniques will produce good quality videos, both
equipment such as good quality camera, tripod, in images, sound, visuals and others. However, it
rig, lense, filter, lighting, audio, laptop/computer, is possible after finishing editing, new content
editing software, and studio space that can be used needs to be added, so that it is necessary to take a
for shooting and editing. To use this equipments, a video again or take pictures / videos from other
skilled person is needed. Shooting can be done in places. This will make video completion process
the studio or in the BDK Yogyakarta area such as longer. There is various editing process time itself,
in the library, dining room, classroom, hall, in the it can be in a couple of hours but it can also take
park, or even taking awesome locations outside days or even weeks because this work is done on
the BDK Yogyakarta office or the office of the the routine office work time. Moreover, video
speaker to make it easier to do. The output of the making work is not the target of activities (Key
production process is an mp4 file that contains Performance Indicators) for the KM team.
pictures and sounds and mp3 files that only The video file that has been made, then
contain sound recordings. submitted by the Evaluation and Information
For documentation with audio visual Section to the relevant Education Center for
media, FETA applies the following technical validation and approval to be posted on KLC. The
video validation process by the education center

4581
www.psychologyandeducation.net
PSYCHOLOGY AND EDUCATION (2021) 58(2): 4574-4586 ISSN: 00333077

requires an uncertain time, because there is no 2) Level 2 (confidential), i.e. the security
regulation on that as the time for the approval of level of Intellectual Assets that can only be
the TOR that has not been set by the FETA. This distributed / disseminated to the Internal
is a challenge and obstacle because there is no High Management Unit that compiles
certainty when the validation results can be Intellectual Assets.
received. The results of the validation can be a 3) Level 3 (shareable), which is the security
revision so that the video is repaired, added level of Intellectual Assets that can only be
content, or reduced content. Validation can be on distributed / distributed to all employees
the substance of the video material or on the within the Ministry of Finance.
editing techniques, such as sound quality, back 4) Level 4 (public), which is the security
song, image quality, and so on. If there are level of Intellectual Assets that are not
validation results that require further included in Level 1, Level 2, and Level 3
improvement, then the video should be corrected so that they can be distributed / distributed
according to the validator's recommendations. to the whole community.
Not all videos made are freely accessible. The Training Center and FETA will also
The security level of a video is divided into four determine the security level of a video whether it
levels (12). is in level 1, 2, 3 or 4. The final result of the video
1) Level 1 (secret), i.e. if the security level of that has been validated, is a video that is ready to
Intellectual Assets can only be distributed / be launched at klc.kemekeu.go.id. and/or youtube
disseminated to certain individuals. of FETA.

3 The results obtained

a. "Supervision of Tax Invoice with TIP 000" video series

Seri 1 Seri 2

Seri 3

4582
www.psychologyandeducation.net
PSYCHOLOGY AND EDUCATION (2021) 58(2): 4574-4586 ISSN: 00333077

b. “Being PBU, Who's Afraid?” video series.

Seri 1 Seri 2
4. Obstacles encountered competencies as part of achieving the vision and
The completion of tacit knowledge video faces mission of the Ministry of Finance through the
several obstacles, including: realization of the relation and appropriateness
a. Validation of video proposals for which among education, learning, and the value
there is no time limit. This results in a application of values with performance targets,
video that cannot be produced according to which is supported by knowledge management.
plan because of the slow validation results; Knowledge management is an important process
b. The period of validation of the final video of obtaining intellectual assets and other
has not been set. This results in the process information, like tacit knowledge, then
of displaying videos on KLC could be disseminated within the organization to provide a
delayed. competitive advantage.
c. The KM Team is not optimal because One of the things done in knowledge
making videos is not a main job and management is to create a tacit knowledge video
function, while widyaiswara (as the owner that would be best practice and a source of
of ideas), in this matter, not all of them learning for employees or other offices so it can
have the competence to make good videos. improve organizational performance.
Documentation of tacit knowledge in the form of
5. Solutions to the obstacles encountered audio-visual (video) will be able to transfer
Based on the obstacles faced, the solutions that material more attractively and is well liked by
can be done are: today's millennial generation, easily and quickly
a. There should be a clear rule regarding the to be accessed. In MoF Corpu in Indonesia, the
period of TOR and video validation by the security level of a video is divided into four
Education and Training Center before levels, that are Level 1 is secret, Level 2 is
showing the video on KLC. convidential, Level 3 is shareable, and Level 4 is
b. Increased widyaiswara's competence in the Public.
practical way of making videos through In making KM videos, the process that was
knowledge sharing by experts. passed was Preproduction, Production, and
c. There are functional employees of Postproduction. Preproduction process includes
Learning Technology Developers whose the selection of themes, the determination of the
special task is to make learning material in speaker, the method of taking pictures, the time of
the form of audio or audio visual. implementation, and the teams involved, all of
which are written in the Terms of Reference.
CONCLUSIONS Production process is the stage of shooting, it can
The Ministry of Finance CorpU is a strategy be done by the video maker, or an internal team or
to implement the development of human resource the SGO team. Postproduction process includes

4583
www.psychologyandeducation.net
PSYCHOLOGY AND EDUCATION (2021) 58(2): 4574-4586 ISSN: 00333077

editing stage to meet technical requirements such perceptions of team members and team
as sound quality, image quality, video duration, leaders. Review of Managerial Science, Tacit
and so on. The video that has been made is knowledge sharing in knowledge-intensive
checked first for its quality (quality control) by the firms: the perceptions of team members and
Education and Training Center in charge of video team leaders. https://doi.org/10.1007/s11846-
material content and the level of security. Finally 019-00368-x
the video is ready to be uploaded to KLC and [8] Chen, Y., Xu, Y., & Zhai, Q. (2019). The
Youtube, and can be used by trainees, all knowledge management functions of
employees, or the wider community. Obstacles corporate university and their evolution: Case
faced are unclear time for TOR approval and studies of two Chinese corporate universities.
video validation, as well as widyaiswara's Journal of Knowledge Management, Vol. 23
technical skills in video making. To produce No. 10, Pp. 2086-2112., 23(10), 2086–2112.
quality videos, a functional Learning Technology https://doi.org/10.1108/JKM-04-2018-0228
Developer employee is needed. [9] Ekawati, S., & Puspitowati, I. (2016).
Pengaruh Manajemen Pengetahuan Dan
REFERENCES Inovasi Terhadap Kinerja Perusahaan UKM
[1] Afnan, E., & Silvianita, A. (2018). Pengaruh di Jakarta. Conference on Management and
Knowledge Management Process Terhadap Behavioral Studies Universitas
Kinerja Karyawan (Studi pada Divisi Big Tarumanagara, Jakarta.
Data PT Telkom Indonesia). E-Proceeding of [10] Ewer, G., & Eft, D. (2017). Corporate
Management, 5(3), 3888. University Theory and Practice: The Case of
[2] Ayuningtias, Anggadwita, Nurbaeti, & Putri. Platt University, USA. International Journal
(2015). The Corporate University Landscape of HRD Practice, Policy and Research, 2(1),
in Indonesia. 3rd International Seminar and 35–49. https://doi.org/doi:
Conference on Learning Organization 10.22324/ijhrdppr.2.104
(ISCLO 2015), 0200. [11] Falah, A. S. N., & Prasetyo, A. (2017).
[3] Keputusan Kepala BPPK Nomor KEP- Pengaruh Knowledge Management Terhadap
118/PP/2019, (2019). Kinerja Karyawan dan Kinerja Perusahaan
[4] Bordeianu, O. (2015). The Role of (Studi pada Karyawan PT Sеmеn Indonеsia
Knowledge Management and Knowledge Pеrsеro Tbk). Jurnal Administrasi Bisnis
Management Strategies Within Learning (JAB), 50(40), 192–198.
Organizations. ECOFORUM, 4(1 (6)). [12] Garvin, D. (2000). Learning in Action: A
[5] Borges, R., Bernardi, M., & Petrin, R. (2019). Guide to Putting the Learning Organization
Cross-country findings on tacit knowledge to Work. Harvard Business School Press.
sharing: Evidence from the Brazilian and [13] Hadiati, F., Tyaz, N., Yusro, H., &
Indonesian IT workers. Journal of Christianus, M. (2019). Strategic
Knowledge Management, 23(4), 742–762. management of organizational knowledge
https://doi.org/10.1108/JKM-04-2018-0234 and competency through intellectual capital.
[6] Cappiello, G., & Pedrini, G. (2017). The 19(2), 132–141.
performance evaluation of corporate https://doi.org/10.17512/pjms.2019.19.2.11
universities. https://doi.org/DOI: [14] Helmi, R. (2020). Knowledge Management
10.1080/13583883.2017.1329452 Enabler (KME) to Promote Innovation
[7] Castellani, P., Rossato, C., Giaretta, E., & Capabilities in Public R&D Centers in
Davide, R. (2019). Tacit knowledge sharing Indonesia. The Asian Journal of Technology
in knowledge-intensive firms: The Management, 13(2), 98--112.

4584
www.psychologyandeducation.net
PSYCHOLOGY AND EDUCATION (2021) 58(2): 4574-4586 ISSN: 00333077

[15] https://agate.id/. (2018). Corporate [23] Notoatmodjo, S. (2012). Metodologi

University Boom in Indonesia What is Penelitian Kesehatan (2nd ed.). PT Rineka
Corporate University? https://agate.id/corpu- Cipta.
indonesian-boom/ [24] Nurmoslim. (2018). 5 ALasan Kenapa
[16] Hole, Y., & Snehal, P. & Bhaskar, M. (2018). Knowledge Management Diperlukan.
Service marketing and quality strategies. https://sis.binus.ac.id/.
a. Periodicals of engineering and natural https://sis.binus.ac.id/2018/01/26/5-alasan-
sciences,6 (1), 182-196. kenapa-knowledge-management-diperlukan/
[17] Hole, Y., & Snehal, P. & Bhaskar, M. (2019). [25] Peraturan Menteri Keuangan Nomor
Porter's five forces model: gives you a 226/PMK.0II/2019, (2019).
a. advantage. Journal of Advanced Research in [26] Samsiah, S., Marlina, E., & Ardi, H. A.
Dynamical and Control (2018). Pengaruh Knowledge Management
b. System, 11 (4), 1436-1448. Dan Teknologi Informasi Terhadap
[18] Hussein, A., Rosita, N., & Ayuni, R. (2019). Keunggulan Bersaing Dan Kinerja
Knowledge Management Orientation Universitas. Jurnal Manajemen Universitas
Behaviour and Innovation: A Lesson From Muhammadiyah Riau, XXII(02), 154–167.
Indonesia Creative Economy Sector. [27] Scarso, E. (2017). Corporate universities as
International Journal of Sociotechnology and knowledge management tools. VINE Journal
Knowledge Development (IJSKD), 11(1), 12. of Information and Knowledge Management
https://doi.org/DOI: Systems, 47(4), 538--554.
10.4018/IJSKD.2019010102 https://doi.org/10.1108/VJIKMS-12-2016-
[19] Iqbal, A., Latif, F., Marimon, F., Sahibzada, 0074
U. F., & Hussain, S. (2019). From knowledge [28] Singh, K., Gupta, K., Busso, D., & Kamboj,
management to organizational performance: S. (n.d.). Top management knowledge value,
Modelling the mediating role of innovation knowledge sharing practises, open inovation
and intellectual capital in higher education. and organizational peformance. Journal of
Journal of Enterprise Information Business Research.
Management, 32(1), 36–59. https://doi.org/10.1016/j.jbusres.2019.04.040
https://doi.org/10.1108/JEIM-04-2018-0083 [29] Sudarsana, I. K., Putra, I. P. A. W., Anam, F.,
[20] Ministry of Finance, C. T. O. (2018). Istianti, T., Pandin, M. G. R., Bhawika, G.
Transformasi Untuk Indonesia Yang Lebih W., ... & Laili, N. R. (2019, November). The
Baik, LAPORAN TAHUNAN Program Function Of Technology And Device Laptop
Reformasi Birokrasi dan Transformasi For Education Purpose. In Journal of Physics:
Kelembagaan Kementerian Keuangan Tahun Conference Series (Vol. 1363, No. 1, p.
2018. Ministry of Finance o Republic of 012062). IOP Publishing.
Indonesia. [30] Ullah, I., Mirza, B., Abbas, F., & Kashif, A.
[21] Mohajan, H. (2016). Sharing of Tacit R. (2019). Examination of knowledge
Knowledge in Organizations: A Review. management and market orientation,
American Journal of Computer Science and innovation and organizational performance:
Engineering, 3, 6–19. Insights from telecom sector of Pakistan.
[22] Mohajan, H. (2017). Tacit Knowledge for the Knowledge Management & E-Learning,
Development of Organizations. ABC Journal 11(4), 522–551.
of Advanced Research, Volume 6, No https://doi.org/10.34105/j.kmel.2019.11.027
1(2017), 17-24. [31] Wang, G., Li, J., Qiao, X., & Sun, J. (2010).
Understanding the Corporate University

4585
www.psychologyandeducation.net
PSYCHOLOGY AND EDUCATION (2021) 58(2): 4574-4586 ISSN: 00333077

phenomenon: A human capital theory

perspective. International Journal of Human
Resources Development and Management,
10(2), 182–204. https://doi.org/DOI:
10.1504/IJHRDM.2010.031443
[32] Wiewiora, A., Chang, A., & Smidt, A.
(2020). Individual, project, and organisational
learning flows within global project-
organization: Explroring what, how, and
who. International Journal of Project
Management, 38(4), 201–214.
https://doi.org/10.1016/j.ijproman.2020.03.00
5
[33] Wu, K., Xiaa, Gao, Tseng, Chiud, & Zhange.
(2019). Enhancing corporate knowledge
management and sustainable development:
An inter-dependent hierarchical structure
under linguistic preferences. Resources,
Conservation & Recycling, 146, 560–579.
https://doi.org/10.1016/j.resconrec.2019.03.0
15
[34] Yogesh Hole et al 2019 J. Phys.: Conf. Ser.
1362 012121

4586
www.psychologyandeducation.net