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Starbucks: Managing Global Market Risks

Starbucks faces both controllable and uncontrollable risks in global markets. Uncontrollable risks include political and economic instability in foreign countries that can impact currency exchange rates and customer incomes. Controllable risks include ensuring product offerings and marketing mix elements like pricing, placement, and promotion are appropriately adapted to local cultures. To improve profitability in Japan, Starbucks should focus on strategic store locations, creating a comfortable environment for customers, and adjusting pricing to be reasonable while maintaining product quality and loyalty.
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0% found this document useful (0 votes)
615 views3 pages

Starbucks: Managing Global Market Risks

Starbucks faces both controllable and uncontrollable risks in global markets. Uncontrollable risks include political and economic instability in foreign countries that can impact currency exchange rates and customer incomes. Controllable risks include ensuring product offerings and marketing mix elements like pricing, placement, and promotion are appropriately adapted to local cultures. To improve profitability in Japan, Starbucks should focus on strategic store locations, creating a comfortable environment for customers, and adjusting pricing to be reasonable while maintaining product quality and loyalty.
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd

Identify the controllable and uncontrollable elements that starbucks has

encountered in entering global markets


There are some elements occurred to be an uncontrollable elements to starbucks organization
itself in entering global markets, the political economy and cultural issues in the foreign counties
can occurred at any time and therefore these are few elements which take into consideration
when starbucks trying to adopt into a new foreign market At anytime the foreign countries
government may charge their fiscal and monetary policies which caused sudden change in
starbucks operations and with so this given a big impact on starbucks As an example during
economic depression country like Japan revised in customers income and pulled down which
caused starbucks in losing instead of gaining profit or sales due to coffee pricing Fluctuation in
world currency rates are one of the factor when starbucks transform their profit to their home
base market currency In country such as franc starbucks have to adopt in franc’s regulations and
generous labor benefits which is legal and compulsory in order enter into franc market In country
like Vienna their culture is different from any other country due to the high number of young
population who are always enthusiastic about the new things which appear around them and
embrace the new therefore the expansion of business starbucks in Vienna tend to be positive
advantages.

Controllable elements altered in the long run business in the foreign market In common the
controllable elements usually are the marketing mix(4P's) which consist of price, place, products,
and promotion. These elements face the same problems or almost similar with Starbucks
domestic market. As the name-‘STARBUCKS’ and its logo can be adjusted in order to adapt in
to one cultural tastes and expectation. Pricing of their products are reasonable with the foreign
current rates and also their overall country income. The progress of market research is to
understand and determine the right international locations which can fit in Starbucks products.
Besides providing foods and drinks, Starbucks also provide the experience for customers in all
around the world. As an example in China, customers in this country prefer to have tea rather
than coffee. In this case, Starbucks have to adapt in to their country's culture and thus originated
some other drinks which can fulfill the needs and demand for customers in China

What are the major sources of risk facing the company and discuss potential
solutions:
One of the risks is due to the limitation products choices which restricted the business growth
and customers may get bored of it and tend to switch to others. Secondly, the market
concentrations are more to United State and Canada. Back to 15 years ago, 17 coffee shops in
Seattle grown to over16, 000 outlets in 44 countries and amazingly, over 11,000 stores scattered
across the United State and Canada itself and there are only 8 states with no Starbucks stores.
Therefore, as Starbucks going abroad, they should focus not only to their core products but also
finding ways to improve the quality of their coffee and also the services as well as the
environment. Bringing in some other new products helps in fulfill the current demand help in
business growth. Market saturation in United State and Canada can be overcome when Starbucks
put more concentration into their international market instead of their domestic market. Besides,
by avoiding self-reference criterion (SRC) and ethnocentrism during decision making will not
influence an evaluation of the appropriateness of a domestically designed marketing mix for a
foreign market. In other words, proper fine-tuning are needed so that less mistake which can cost
the chances of lost in profitability, reputation and also trust by customers can be minimized

Critique Starbucks overall corporate strategy

Starbucks saturated their market in United States. However there are still frappuccino-free cities
which included Butte, Montana and Fargo, North Dakota. This is because the saturation in big
cities and the more outlets in big cities will help in increasing the sales but without maintaining
the good services and meet the demand in the current market, the ideas are just wrong to be
adapted in the global corporate strategy. Like any others brand such as McDonalds who is one of
the strong competitor of Starbucks in Malaysia came out with ‘special menu with price and
quantity differentiation which is mainly for kid’s meal. These are likely to attract and widen their
target market where by customers feel that this will be much more reasonable and the importance
of them to McDonalds. Starbucks not only must put more concentration on their adult target
market, but also have to care for the kids who might be following parents there for a break or
accompany parents for coffee sipping. Some other issue which appear to be mismatch where
Starbucks only advertise with one percent spending of its profits. Low expenditure on
advertisements is likely to slow down the brand building of Starbucks in foreign market

 How might Starbucks improve profitability in Japan?

If were to compare, customers in country like Japan and China, Japanese who are customers of
Starbucks are less likely to be aware about the pricing due to their rich country. Once the
products satisfied the needs of them, they are likely to stick and thus it eventually created
product loyalty in customers. For that reason, Starbucks were have to conscious in things like the
strategic location of the stores, whether it conveniences customers and easily to be find or not.
The location is one of the important factors. Secondly, Starbucks were have to create the
environments where customers can spend most of their time at the same place in comfort, supply
WIFI system where everyone can online for their own entertainment, studies or even spaces for
business discussion. These are likely to generate friendly environment where the target market
will be widen. Due to the rival shops competition in Japan, Starbucks would have to study the
pricing of their coffees products so that the price of a cup of coffee and the environment will be
reasonable and customers will feel the worthiness rather than feeling expansive and switch to any
other competitors of Starbucks in Japan market. The firm has successfully developed a broader
menu for its stores, including customized products smaller sandwiches and less-sweet desserts.
The strategy increased same store sales and overall profits. The firm also added 175 new stores
since 2006, including some drive-through service.

Common questions

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Adjusting the pricing strategy is crucial for Starbucks to maintain competitive advantage in international markets. Pricing must reflect local economic conditions, including consumer income levels and competitor pricing structures, to remain attractive to customers . For instance, in Japan, the perception of value is critical due to local competition, making it essential to balance price with the perceived worth of the Starbucks experience. By tailoring pricing strategies to suit each market, Starbucks can attract more customers and enhance brand loyalty while competing effectively against local rivals .

Starbucks faces significant challenges due to market saturation in the United States and Canada, where over 11,000 stores are concentrated, while only eight states remain without a Starbucks store . This saturation limits growth opportunities in the domestic market and heightens competition among its own stores. To address this, Starbucks should shift its focus to international markets, which offer potential for new growth. Additionally, the company needs to refine its product and service offerings to maintain customer interest and combat stagnation in sales. Avoiding self-reference criterion (SRC) in its decision-making process is crucial to tailor its marketing strategies effectively in different cultures and markets .

Starbucks faces several uncontrollable elements such as political, economic, and cultural issues in foreign countries. For example, fluctuations in world currency rates can impact profit conversion to their home base currency . To manage these elements, Starbucks needs to carefully monitor the political economy and cultural shifts in each market. Another strategy could be to establish flexible policies that allow for quick adjustments to changes in fiscal and monetary policies imposed by foreign governments . By understanding and adapting to local regulations and labor benefits, as done in countries like France, Starbucks can navigate these uncontrollable elements .

Cultural differences are pivotal in shaping Starbucks' global expansion strategy. Understanding and respecting local cultures allow Starbucks to tailor its offerings and customer experiences to meet specific market needs and preferences. For example, incorporating tea options in China and aligning with the youthful and vibrant lifestyle in Vienna are direct adaptations to cultural preferences . These cultural insights enable Starbucks to engage meaningfully with diverse consumer bases, fostering strong brand connections and ensuring relevance in each market, which is essential for successful international expansion .

Starbucks should prioritize adapting its marketing mix extensively when expanding globally to ensure successful integration into diverse markets. Each element of the marketing mix, including product adaptation, price setting, and promotional strategies, plays a vital role in appealing to local consumer preferences and cultural norms . For example, in markets like China, offering localized products like tea variations aligns with consumer preferences, while in France, compliance with local regulations is essential . By adapting its marketing mix, Starbucks can enhance customer satisfaction, build brand loyalty, and secure a strong market presence across varied cultural landscapes.

Starbucks can enhance its market presence in Japan by focusing on strategic store locations and creating welcoming environments for customers. By ensuring store locations are easily accessible and convenient, Starbucks can attract more customers . Providing a comfortable and engaging in-store experience with amenities like WiFi and spaces suitable for business meetings can increase customer visit duration and satisfaction. Moreover, considering local pricing dynamics and offering value-perceived experiences can persuade customers to choose Starbucks over competitors .

Starbucks' focus on customer experience is a key component of its competitive strategy internationally. By creating inviting and comfortable environments, such as providing WiFi and spaces for business meetings, Starbucks enhances customer engagement and satisfaction . This focus on experience goes beyond mere product offerings to establish Starbucks as a preferred destination for both leisure and work, thus building customer loyalty and differentiating the brand from competitors. This strategy is particularly effective in markets where experiential value is prioritized, thereby solidifying Starbucks' competitive edge on a global scale .

The controllable elements that Starbucks can manage in international markets include the marketing mix, which consists of price, place, products, and promotion. Starbucks adjusts its product offerings, such as customizing its menu to include tea in tea-preferring markets like China . It can also control pricing to align with foreign currency rates and the income levels of the target market. Additionally, Starbucks carefully selects store locations to enhance customer convenience and ensure strategic market penetration .

Starbucks' advertising strategy, particularly its low expenditure on advertising, can slow its brand building in foreign markets. Allocating only one percent of its profits to advertising may not be sufficient to establish strong market presence and brand recognition abroad . To enhance brand visibility and appeal in new markets, Starbucks could consider increasing its advertising budget and adopting more culturally tailored marketing campaigns. This would allow better engagement with local audiences and competitors' strategies, thereby strengthening Starbucks' market position and consumer perception internationally .

A limited product range carries the risk of stagnating growth and losing customers to competitors due to lack of variety and innovation . Customers may grow bored and seek alternatives. To mitigate these risks, Starbucks can expand its product line to include region-specific offerings that cater to local tastes and preferences. By continually refreshing its menu with new and diverse options, Starbucks can maintain customer interest and enhance its competitive edge in new markets .

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