S. No.

Ticket # Type Open Date Open Time Reportee Name Requestor Name
1860 IN2731990 I 22/9/2020 5:16 PM Biswas ,Nayan
1859 SR2731985 R 22/9/2020 5:14 PM Mirza,Syed
1846 IN2731949 I 22/9/2020 4:57 PM Das,Gopal
1842 SR2731940 R 22/9/2020 4:55 PM Punniyamoorthi,Nivedha
1799 SR2731801 R 22/9/2020 3:32 PM Sharma,Amit Kumar
1661 SR2731216 R 22/9/2020 11:16 AM Nath,Priyankar
1600 IN2730951 I 22/9/2020 9:17 AM Sarkar ,Bidyut
1568 SR2730815 R 21/9/2020 6:10 PM Sekh ,Mahidul
1478 SR2730267 R 21/9/2020 1:05 PM P,Sivagami
1474 SR2730188 R 21/9/2020 12:35 PM S,Chidananda kumar ,Manish
1453 SR2730069 R 21/9/2020 11:45 AM Arkeri,Jayesh
1428 SR2729808 R 21/9/2020 10:17 AM Chander ,Subhash
1361 SR2729097 R 19/9/2020 1:50 PM Kaswah,Deepak
1303 SR2728280 R 18/9/2020 4:29 PM MONDAL,TAPAS
1278 SR2727885 R 18/9/2020 12:48 PM S,Balamurali
1233 IN2727113 I 17/9/2020 2:46 PM Salastekar ,Navin
1229 SR2727046 R 17/9/2020 1:46 PM Ravichandran,Kiruthika
1092 SR2724401 R 15/9/2020 11:11 AM KUMAR,AMIT
998 SR2721902 R 11/9/2020 10:54 AM Tak,Nirma Devi
826 SR2713566 R 2/9/2020 2:46 PM Basappa Goudar ,Veera
801 SR2712083 R 1/9/2020 11:17 AM Mogal ,Vikram
653 SR2699350 R 12/8/2020 12:48 PM KUMAR,AMIT
630 SR2697181 R 10/8/2020 10:08 AM C ,Karthik
468 IN2651401 I 17/7/2020 9:59 AM Singh,Kishen Kumar
Requestor User ID Requestor Location Name Affected End User Name Customer User ID
Biswas ,Nayan UJJ18128
Mirza,Syed UJJ24934
Das,Gopal UJJ12380
Punniyamoorthi,Nivedha UJJ31812
Sharma,Amit Kumar UJJ40132
Nath,Priyankar UJJ22503
Sarkar ,Bidyut UJJ01377
Sekh ,Mahidul UJJ18207
P,Sivagami UJJ22900
UJJ08398 2289 - Kaithal kumar ,Manish UJJ08398
Arkeri,Jayesh UJJ34315
Chander ,Subhash UJJ11800
Kaswah,Deepak UJJ27815
MONDAL,TAPAS UJJ27869
S,Balamurali UJJ13482
Salastekar ,Navin UJJ08553
Ravichandran,Kiruthika UJJ32532
KUMAR,AMIT UJJ30190
Tak,Nirma Devi UJJ28706
Basappa Goudar ,Veera UJJ08968
Mogal ,Vikram UJJ20171
KUMAR,AMIT UJJ30190
C ,Karthik UJJ14665
Singh,Kishen Kumar UJJ22348
Customer Phone Number Alternate Phone # Email Address Affected End User Branch
0 9706311230 [Link]@ujji 3512 - Dispur
9262295908 NA 3527 - Bhagalpur Central
8013056588 [Link]@ujjivan. 3301 - Kolkata HO
9994126750 NA
9592018848 amitkumar.sharma132@[Link]
9163415712 NA 3301 - Kolkata HO
9804042877 [Link]@ujji 3301 - Kolkata HO
0 7603011778 3382 - Sainthiya
9698816472 sivagami.p@ujjivan1198 - Sathyamangalam
8572800742 [Link]@ujji2289 - Kaithal
9096121143 [Link]@[Link]
0 8572821632 2320 - Fatehabad
8059028516 NA 2346 - Mehrana
6200571649 NA 3350 - Govindpur
0 9080847492 [Link]@ujjiv 1639 - Thiruvarur
8600075463 ccr-mulund@ujjiva 4422 - Mulund
8903390601 [Link]@[Link]
9386040952 amit.kumar190@ujj3301 - Kolkata HO
8949269465 [Link]@ujjivan2235 - Pali
9611316037 1145 - Gadag
9552479911 [Link]@ujji 4401 - West Ho
9386040952 amit.kumar190@ujj3301 - Kolkata HO
0 9943867668 [Link]@u
1611 - Gudalur
7909088091 [Link]@ujjiv 3352 - Danapur
Customer Region Ticket Category Category Type2 Item Sub Item
East [Link] Printer EAST Toner Replacement
East [Link] Printer EAST Papper Jam
East [Link] EAST Sensor Issue
[Link] SOUTH Papper Jam
[Link] NORTH Papper Jam
East [Link] Printer EAST Toner Replacement
East [Link] Printer EAST Papper Jam
East [Link] Printer EAST Papper Jam
South [Link] Printer SOUTH Roller problem
North [Link] PrPrinter NORTH DD Printer Alignment
[Link] WEST Papper Jam
North [Link] NORTH Papper Jam
North [Link] Printer NORTH Toner Replacement
East [Link] PrinPrinter EAST DD Printer Alignment
South [Link] Printer SOUTH Parts Issue
West [Link] Printer WEST Roller problem
[Link] Printer SOUTH Parts Issue
East [Link] Printer EAST Papper Jam
North [Link] NORTH Sensor Issue
South [Link]
Scanner SOUTH Software Firmware updation
West [Link] WEST Papper Jam
East [Link] Printer EAST Papper Jam
South [Link] Printer SOUTH Parts Issue
East [Link] Printer EAST Papper Jam
 Incident
The HP LaserJet MFP /Request
E72525 tonner ink is Number Incident
/Request
zero. So kindly replace IN2731990
BHAGALPUR
and arrange the BRANCH Number
Call Opening
3527
tonner on urgent SR2731985
date
Configuration Item Name Summary Ticket
PRINTER Description
GETS HEATED Solution
Call Opening Source Of Call
basis. 22.09.2020
Incident
The HP LaserJe PAPER GET JAM IN date Tool
THE SHAFT /Request
22.09.2020
[Link]
Dear Team, Incident
Number
BHAGALPUR BR Jam /Request
Incident
Dear Team, HSCANNER NOT Number
/Request Tool
WORKING SR2731216
Incident
[Link] Number-
Call Opening
/Request
IN2730951
network issue network issue with printer date
Number -
Call Opening
22.09.2020
Dear All, REPLACEMEdate- SR2730815
CARTRIDGE RECARTRIDGE Call Opening
22.09.2020
Dear All, O Dear Team date- Web
Mallarpur(3382) 21.09.2020
Mallarpur(3382 in our branch 1179
printer is not working
network printer tray 3
Dear Team inDear
and theTeam,
roller
Dear Team
Network printeHP printer not working Hi Team,
Dear team, Web
Dear team, Lporely papper jaam
issue Incident
Dear Team HP /Request
Number28A (CF228A) printer cartrdge requiremen
Hp leaser jet Hp leaser jet printer cartridge
cartridge low Dear teamlow of DD pri Incident
cartridge /Request
Dear team O Hi Team,
Number
8600075463 hp Dear Team, hp printerSR2724401
8600075463 i Opening Tool
Call
Dear Team, M date
Dear Team 15.09.2020
Printerinstall
Please install Please & sensor not H
printer Phone
working Engineer
Dear Team, schedule for
Dear Team P Kindly arrange
Saturday
mware updation scaner or prin engineer
In or to
our gudalur
scaner visit not woDear Team,
branch
printer
branch
DD as paper
priter not jam
Dear Team, Kworking
and [Link] kindly
Dear
check Team,
and clear the Reference
HP laserjet MFHP laserjet
Please lokk MFP
into E72530Number
the
issue ASAP.
In our gudalur matter , While
photocopy the paper IN2651401
Dear Team, Plis Tool
 Assignee Name Assignee Group Delayed Group Priority Status
[Link] P3 Assigned
[Link] P3 Assigned
[Link] P3 Pending fo
Salian,Arun [Link] P3 Acknowled
[Link] P3 Pending fo
[Link] P3 Pending fo
[Link] P3 Pending fo
[Link] P3 Pending fo
Salian,Arun [Link] P3 Pending fo
[Link] P3 Pending fo
Salian,Arun [Link] P3 Pending fo
[Link] P3 Pending fo
) printer cartrdge requiremen [Link] P3 Pending fo
[Link] P3 Pending fo
[Link] P3 Pending fo
Salian,Arun [Link] P3 Pending fo
[Link] P3 Pending fo
Salian,Arun [Link] P3 Pending fo
[Link] P3 Pending fo
Salian,Arun [Link] P3 Pending fo
Salian,Arun [Link] P3 Pending fo
[Link] P3 Pending fo
Salian,Arun [Link] P3 Pending fo
[Link] P3 Pending fo
Response SLA Violation (Yes / No) SLA Violation (Yes / No) Work Around Provided (Yes / No)
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No No No
No Yes No
No No No
No Yes No
No No No
No No No
No No No
No No No
No No No
Work Around Date Work Around Time in Minutes Vendor Escalated (Yes / No)
No
No
Yes
No
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Vendor Name External System Ticket Vendor Start Date Vendor End Date

Elpeemps NA 22/9/2020 7:39 PM

Elpeemps
Elpeemps 0 22/9/2020 5:48 PM
Elpeemps 0 22/9/2020 4:18 PM
Elpeemps 0 22/9/2020 4:06 PM
Elpeemps 0 21/9/2020 7:11 PM
Elpeemps 0 21/9/2020 7:10 PM
Elpeemps NA 21/9/2020 12:58 PM
Elpeemps NA 21/9/2020 12:59 PM
Elpeemps 0 21/9/2020 7:09 PM
Elpeemps 0 19/9/2020 5:47 PM
Elpeemps 0 19/9/2020 5:46 PM
Elpeemps 0 19/9/2020 5:45 PM
Elpeemps NA 18/9/2020 11:46 AM
Elpeemps 0 19/9/2020 5:43 PM
Elpeemps NA 17/9/2020 11:44 AM
Elpeemps 0 15/9/2020 7:37 PM
Elpeemps nA 3/9/2020 7:28 PM
Elpeemps na 1/9/2020 1:00 PM
Elpeemps NA 12/8/2020 5:53 PM
Elpeemps NA 10/8/2020 2:31 PM
Elpeemps NA 17/7/2020 1:56 PM
Vendor Time in Minutes Resolution Code Resolution Method Pending Age
0D:16H:45M
0D:16H:48M
0D:17H:4M
0D:17H:7M
0D:18H:29M
0D:22H:45M
1D:0H:45M
1D:15H:51M
1D:20H:56M
1D:21H:27M
1D:22H:16M
1D:23H:45M
3D:20H:11M
4D:17H:32M
4D:21H:14M
5D:19H:16M
5D:20H:15M
Solved by Vendor Phone call 7D:22H:50M
11D:23H:8M
20D:19H:15M
21D:22H:45M
41D:21H:13M
43D:23H:54M
68D:0H:3M
Parent Ticket # Age in Days Wipro or Ujjivan Vertical Head Owner
<1 day Vendor Abdul Hameed Irshad Mulla
<1 day Vendor Abdul Hameed Irshad Mulla
<1 day Vendor Abdul Hameed Irshad Mulla
<1 day Vendor Abdul Hameed Irshad Mulla
<1 day Vendor Abdul Hameed Irshad Mulla
<1 day Vendor Abdul Hameed Irshad Mulla
1 to 5 days Vendor Abdul Hameed Irshad Mulla
1 to 5 days Vendor Abdul Hameed Irshad Mulla
1 to 5 days Vendor Abdul Hameed Irshad Mulla
1 to 5 days Vendor Abdul Hameed Irshad Mulla
1 to 5 days Vendor Abdul Hameed Irshad Mulla
1 to 5 days Vendor Abdul Hameed Irshad Mulla
1 to 5 days Vendor Abdul Hameed Irshad Mulla
1 to 5 days Vendor Abdul Hameed Irshad Mulla
1 to 5 days Vendor Abdul Hameed Irshad Mulla
1 to 5 days Vendor Abdul Hameed Irshad Mulla
1 to 5 days Vendor Abdul Hameed Irshad Mulla
6 to 10 days Vendor Abdul Hameed Irshad Mulla
11 to 20 days Vendor Abdul Hameed Irshad Mulla
11 to 20 days Vendor Abdul Hameed Irshad Mulla
20 days & aboveVendor Abdul Hameed Irshad Mulla
20 days & aboveVendor Abdul Hameed Irshad Mulla
20 days & aboveVendor Abdul Hameed Irshad Mulla
20 days & aboveVendor Abdul Hameed Irshad Mulla