ISO 28000:2007
7/14/2021 Tutor notes
GVS RAO
06-01-2021
Gobburu Venkata
G2 BUSINESS EXCELLENCE
5. To Plan or not to Plan – There is no Question
Many of us, in our auditing adventures, have met managers who consider contingency
planning unnecessary. Their reasons vary, but when they directly or indirectly discourage
contingency planning they deny their organizations an adhesive that more fully bonds their
people and processes together, through the identification and protection of all products and
services, risks and rewards, lines of authority, responsibility, and feedback. Additionally:
An incident management capability is enabled for effective response
Critical activities are identified
Acceptable (and unacceptable) levels of risk are identified as a function of
threat and impact analysis
Information flows are enabled, reinforced, or terminated as a function of
o Confidentiality
o Integrity
o Availability
o Currency
o Expedience
The interaction of the organization with regulators, communities,
governments, and (possibly) host nations is developed, documented, and
understood
Personnel are trained to respond quickly, meaningfully, and safely to
incidents or disruptions – natural or man-made
Key lines of authority, communication, and supply/resupply are reinforced
and secured
Resources are identified, prioritized, and programmed
Regulatory compliance responsibilities are understood
Stakeholders understand their duties in direct or indirect support of the
organization
The organization’s reputation is protected and (most likely) enhanced.
Summary
All organizations are subject to incidents and disruptions of operations. Disruptions can be
the result of terrorist or cyber-attack, natural disasters such as hurricanes, earthquakes, or
floods, or internal occurrences such as fires, utility outages, hacking, or HAZMAT spills.
Managers and auditors must develop and refine the ability of organizations to react to the
emergency, mitigate it, and initiate restorations until normal operations are fully resumed –
all while protecting the welfare and safety of their personnel and the community.
Contingency planning and all that goes with it should be considered not as a cosmetic or
mandated expenditure of time and funding, but as an extension of normal management
processes – one that adds great value to the organization.
Good managers can do it – good auditors can help.
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