SA: Hello (good morning or afternoon) is this Mr.
RYAN
DANEL SALIVIA ? this is Nancy Panaun from
AdoreBeauty, have I caught you in the middle of anything?
kot
(The prospect should say no or Its okay okay)
SA: That’s great, I’m calling a few startups in the area to
find out if they’re a good fit for our product. What we do is
help our clients to pick the best product for their skin.
I’m not certain if you’re a good fit for what we have, so I
just have a couple of questions if you have a couple of
minutes to talk.
(The prospect should say yes)
(When he will tell no. “I know you are a busy person hope to
have a little chat just for a couple of minutes”)
(If yes) SA: Are you using any skincare products?
What type of skin do you have? Is it dry skin, combination
skin or oily skin if you wouldn’t mind answering ma’am?
(If he used products before)
Do you have any allergies when it comes to skin care
products that you have used before?
Are you having any problems with picking some suitable
skincare products for you?
(yes or no)
SA: I understand. When speaking with other individuals
they sometimes experience:
Redness on their skin
Itchiness
They think that it stretches their skin
The dead skin is peeling off continuously and any
other concerns most people experience because the
product that they’ve used Is not suitable for their
skin and it can cause serious burn for some.
That is why our website is to help our adorable
clients to choose the best for them.
Can you relate to any of those things?
SA: Oh, ok. I understand. Well, it might be productive for
us to talk in more detail. Do you want me to continue? (hope
he’ll say yes)
(If no -I know you’ve probably got a busy schedule. Is this something that
you are interested in discussing in more detail? If you don’t mind to ask,
What's the best email address to reach you on so I can send you more details
about the products I am talking about, that will surely help you to have a
greater complexion and we know you are facing people on your daily basis
whether it’s online or face to face. Again can I have your email address?
(After telling his email address continue with If say yes)
(Pag di binigay yung email)
I respect your decision. Hope it will increase your interest with my offer.
We are offering a service where we will send the products
for our first time customer for free Delivery minimum
purchase of 1,000 php. And for your second purchasing will
be 10% off. Other companies will charge you up to 200-500
pesos for delivery fee but with us it's free!
(if yes) Thank you, As I said, I’m with AdoreBeauty and we
are offering affordable yet worth skincare product for the
skin type that you have. You’ve mentioned that you are
(DRY< (Combination skin) < OILY). Skin, am I correct?
(The prospect will answer)
SA: If you’re thinking of upgrading your skincare routine,
you don’t have to spend a fortune. We’ve handpicked the
best quality skincare that will give you the most bang for
your beauty buck, so you can achieve your dream
complexion.
I’ve list a product and step by step procedure that is perfect
for you!
(Will read out the instructions for oily, combination or dry
skin.)
SA: We are offering a service where we will send the
products for our first time customer for free Delivery
minimum purchase of 1,000 php. And for your second
purchasing will be 10% off. Other companies will charge
you up to 200-500 pesos for delivery fee but with us it's free!
your order should be coming in by the end of the week
SA: Are you interested in continuing this transaction?
(If the customer is interested or do not have any question)
SA: Great! Let me gather your information.
Can I have the receiver’s name:
contact number:
email address:
delivery address:
zip code:
and landmark please? :
Let me repeat your information.
SA: Thank you. For payment we offer cash-on-delivery or
credit and debit card transfer. Which option will you choose
ma’am?
(If the customer agreed with Bank to bank transfer)
SA: How would you like to pay for that order? We accept all
major credit cards and debit cards
(If credit card)
To process the order, please give the number of your
credit card and CVV code.
Let me repeat
Your credit card number is:
Your CVV code is:
(If debit card)
To process the order, please give the number of your
debit card.
Let me repeat
Your credit card number is:
(If the customer agreed with Cash on Delivery)
SA: Awesome.
SA: Is there anything else I can do to help?
As I mentioned, your order should be coming in by the end of
the week. Don’t hesitate to call back or email us if you have
any other questions or concerns at adorebeauty@[Link]
And again I am Nancy Panaun from AdoreBeauty thank
you for your time, goodbye, keep safe and have a great
Day!
