Drive retention by creating long-last-
ing, healthy relationships
Customer wants and needs are changing faster than ever. CX Foundational assesses
the health of your customer relationships across the customer journey, so you know how
to continuously design and improve their experiences to foster greater loyalty.
Qualtrics has given us a lot DEVELOP AN END-TO-END VIEW OF THE
CUSTOMER JOURNEY
more capability, and as a result, Develop a single source of truth for the entire
we are doing more than NPS customer journey and provide broad visibility
into the health of relationships
now. It seems like every day we
are using Qualtrics more and TAKE ACTION ON REAL-TIME FEEDBACK
Transition from isolated surveys to continuous
more, so it has given us the assessment and resolution of pain points across
ability to expand beyond what the entire customer journey
we were doing previously, HEAR THE VOICE OF EVERY CUSTOMER
even with just a few people.” Use insights from every piece of customer
feedback to identify experience gaps and
GODADDY drive improvements
CONTINUOUSLY IMPROVE EXPERIENCES
Leverage customer signals to trigger automated
actions and plans that improve the experience
GET STARTED IN NO TIME AT ALL
Understand the customer faster- with expert-
designed, ready-to-launch solutions
Go beyond scores. Activate teams
to close experience gaps
EXPERT-BUILT SOLUTIONS PREDICTIVE AI
Easily access everything you need to assess and Surface key drivers behind your customers’
design customer experiences, from proven actions with iQ, our predictive intelligence engine.
methodologies designed to measure relationship See what matters most to customers and deploy
health, to role-based dashboards and automation. the recommended solutions predicted to have
Measure the success of your actions with industry the most impact.
benchmarks and business-value tracking tool.
AUTOMATED ACTIONS
ENTERPRISE-GRADE SECURITY Close the loop quickly with automated workflows
Ensure peace of mind with enterprise-grade that drive action in the platforms that employees
security, privacy, monitoring, and data access already use, including CRM, marketing automation
controls. Benefit from easy access to GDPR and many more. Easily share insights throughout
requests and tight sensitive information controls, your organization with relevant smart notifications
and easily enforce what data you need to collect, and mobile app access. Create action plans,
retain and delete. identify collaborators, and set milestones
to ensure your program drives impact.
PERSONALIZATION AT SCALE
Continuously track key customer segments across ULTIMATE LISTENING
every journey step and personalize customer Hear the customer voice on every channel.
touchpoints and experiences for thousands of Meet your customers where they are and move
customers at a time. your program beyond surveys with multichannel
feedback including SMS, chat, video and more.
Contact your Qualtrics representative or go to qualtrics.com/customer-experience/foundational/
