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Customer Satisfaction and Quality Management

The document outlines the quality management system of an organization. It includes the quality policy and manual, standard operating procedures for management responsibility, regulatory and document control, personnel, suppliers, purchasing, product realization, customer processes, and continual improvement. The diagram shows the structure and processes within the quality management system.

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the professionalz
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91 views2 pages

Customer Satisfaction and Quality Management

The document outlines the quality management system of an organization. It includes the quality policy and manual, standard operating procedures for management responsibility, regulatory and document control, personnel, suppliers, purchasing, product realization, customer processes, and continual improvement. The diagram shows the structure and processes within the quality management system.

Uploaded by

the professionalz
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Management Department Policy & Direction

Business Planning QA/RA-Department Resource Management


Measurment, Analysis &
QM – Quality Policy & Quality Manual
Improvment
SOP 01- Management Responsibility and Review SOP 10 - CAPA SOP 08 - Document Control/Quality Records
SOP 20- Regulatory Change Management SOP 14 - Data Control SOP 02 - Personnel and Training

SOP 13 - Internal Quality Audit SOP 04 - Supplier Evaluation


SOP 19 - Internal and external communication SOP 05 - Purchaising

Policy & Direction Resources


Results/Data Improvements

Product Realization
Process
customer needs

Development
SOP 15 - Software & Design Development SOP XX - Product Manufactoring SOP XX - Storage & Distribution
SOP 03 - Risk Management SOP 06 - Outsourced Processes
SOP 18 - Continual Improvment SOP 17 - Receiving and Incoming Inspection
SOP 21- Process Validation
SOP 09 – Control of Non-Conforming Products

customer satisfaction
customer approach & requirments

Sales & Marketing Customer-Related Processes

SOP 16 - Product Identification and Traceability SOP XX - Customer Orders


SOP XX - … SOP 11 - Complaint Handling
SOP 12 - Customer Feedback
SOP XX - Clinical Evaluation

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