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CITY OF GWERU

HOUSING AND COMMUNITY SERVICES DEPARTMENT

P.O. BOX 278
TOWN HOUSE
CIVIC GARDENS CORNER
ROBERT MUGABE AND 8th

GREAT ZIMBABWE UNIVERSITY

FACULTY OF ARTS

DEPARTMENT OF DEVELOPMENT STUDIES

A report on Work Related learning undertaken at Gweru City Council in

the fulfilment of the Development Studies Honours Degree -year January

2019 - December 2019.

DEPARTMENT: DEVELOPMENT STUDIES

NAME: ESMMA SANGO

REGISTRATION No: M167842

MODE OF ENTRY: CONVENTIONAL

PROGRAMME: DEVELOPMENT STUDIES

NAME OF ORGANISATION ATTACHED TO: GWERU CITY COUNCIL

PERIOD OF ATTACHMENT: 07 JANUARY 2019 – 31

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DECEMBER 2019

CONTENTS PAGE

Abbreviation ……………………………………………………………………………3
Dedication………………………………………………………………………………4
Acknowledgements …………………………………………………………………….5
CHAPTER 1
Description of the Organisation
Executive summary……………………………………………………………………....6
Mission statement, vision statement, objectives and values……………………………..7
Organizational organogram and section of WRL……………………..............................8
Organisational culture, ethics and values ………………………………………………..9
Organisation’s core services, products and the technology used ………………………..10
Description of markets, clientele and competitors ………………………………………16

CHAPTER 2
Student’s Work Profile
Details of job description and tasks done by students…………………………………….18
CHAPTER 3
Challenges faced and strategies employed to solve them………………………………....20

CHAPTER 4
Recommendations and Suggestions
Conclusion and recommendations ………………………………………………………..21

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LIST OF ABBREVIATIONS

ACSO - Assistant Community Services Officer

DHCS - Director of Housing and Community Services
ADCPE - Assistant Director Community Services Parks and Education
AO -Administration Officer
CSF - Critical Success Factors
CSO - Community Services Officer
SAO -Senior Administrative Officer
DAAC - District Aids Action Committee
GCC -Gweru City Council
HO - Housing Officer
LGR - Lower Gweru Road
KRA - Key Result Area
NGOs - Non-Governmental Organizations

PTD -Pre-Trial Diversion

PVOs - Private Voluntary Organizations

MDP - Municipal Development Partnership

RBM - Results Based Management

SWOT -Strength Weaknesses Opportunities and Threats

ZNFPC -Zimbabwe National Family Planning Council

ZIMASSET - Zimbabwe Agenda for Sustainable Socio-Economic Transformation

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Dedications:
This report is dedicated to my precious family and friends for their courageously and
unconditional love, they have been a constant reminder that I am the head and never the tail. I
would love to thank them for sharing their enthusiastic zest for life with me and encouraging
me to excel beyond my profound potential. My Special thanks go to the Sango family who
have always offered unconditional and unwavering benevolence without seizing and always
saw the potential in me.

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Acknowledgements:
To God my help who made me reach this far, I couldn’t have done it without his grace.
My gratitude goes to the Great Zimbabwe University academic stuff that has imparted their
vast knowledge and so much assisted me during my work-related learning period.
Many thanks goes to the management and the rest of Gweru City Council Stuff for their
unwavering support. Special appreciation goes to the Community Services Officer Mr J.
Ndlovu, Assistant Community Services Officer Mr R. Tamai as well as the Welfare Officer
Mrs N. Hungwe and my academic supervisor Mr .......... who put their support in the
academic work of the student towards the compilation of this report. They have been the
source of moral support, pillars of academic and professional strength hence their
consolidated efforts cannot be understated.

Your support in helping me compile this comprehensive report cannot be undermined and
neither can it go unappreciated.

Thank you all for your support.

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CHAPTER 1

EXECUTIVE SUMMARY
As the student managed to translate theoretical knowledge into practice through the work
undertaken during internship, the industrial attachment made the management life come into
reality. The basic objective of work related learning was successfully achieved. That is,
incorporating theory learnt into practice. The attachment was an awesome experience that
involved performing a variety of tasks in different departments.

The report commence by outlining the background of City Of Gweru, followed by

opportunities and threats the whole organization faces. Focus is later on shifted from the
company to one aspect of the organisation, which is explained in detail. The relevancy of
learnt courses to the industry is discussed next and this is also where the student
responsibilities are described together with the personal evaluation. Professional and personal
developments are also found in this section.

Finally, the student will suggest recommendations to G.C.C, GZU and students on the
best practices to undertake in future and the conclusion of the report will be given
thereafter

VISION, MISSION AND OBJECTIVES OF THE ORGANISATION

I. VISION
A Sustainable Prosperous City by 2030.

II. MISSION STATEMENT

To provide efficient and effective services to all residents of Gweru and to promote the
economic development of the city in an environmentally friendly manner.

The mission statement is a crucial element in the strategic planning of the organization. It
helps G.C.C to keep specific quantitative measures of customer service performance and
monitor its activities against straying from their core business through spelling out how to
accomplish the mission. The mission statement is thus, a statement of purpose as it states the
reason for existence of the organization. Local authorities rarely carry out baseline surveys;
the issue of raising standards of living can only be measured after a baseline survey without
which it shall remain an assumption

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III. Objectives

City of Gweru aims to have achieved the following goals by the end of the year.

• Make Gweru a clean green city.

• To improve financial viability of the local authority.

• Provision of efficient, affordable sustainable health care and recreational facilities and
other amenities.

• A well serviced and certified community.

• To provide reliable adequate safe water for domestic and industrial consumers

IV. ORGANISATION ORGANOGRAM AND SECTION OF WORK RELATED

LEARNING

Council His Worship, The Mayor

Deputy Mayor

Councillors
Executive

Management
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The Town Clerk

Director of Director of Director of Director of

Chamber

finance engineering Housing and Health

Secretary

services Community

services

Assistant Director Assistant Director (Housing

(Community services, Parks and Administration)

and Education)

Community Parks

Services Superintendent

Officer

Welfare Officer Assistant Community Services Officer-

(Poverty Alleviation) Amenities, Sports, Recreation & Youth

Services

V. ORGANISATIONAL CULTURE, ETHICS AND VALUES

ORGANISATIONAL CULTURE

Every organization try to be ethical and Gweru City Council does that too in the sense that it
respects the traditional practices. It is a norm to greet and treat every member and client with
respect despite his/her age (mostly the elderly) at City Council. Gweru City Council’s

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meetings are officially opened and closed by prayers and most of the employees have
commended and adopted the act. Any staff member when resigning, critically sick or passes
on, the news will be forwarded to all departments and representatives. In a death case, a
demise fund is given as a way of calming the family’s sentiments so as to show love in
recognition of good working relations. In the event of a staff member retiring, a farewell
party is held to show industrial relations and to show appreciation for the time shared
together at the institution. When an employee is in the Hospital, the authority such as the HR
department, visit him/she so as to show love to the employees.

ORGANISATIONAL ETHICS

VALUES

In pursuing its vision and mission the Gweru City Council shall be guided by the following
values.
• Customer focus
• Professionalism
• Equal Opportunity Employer
• Timeous Service Delivery
• Transparency and accountability
• Teamwork
• Employees as our main asset
• Integrity
• Fairness
• Environmental stewardship
• Civic participation

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VI. ORGANISATION’S CORE SERVICES ,PRODUCTS AND THE

TECHNOLOGY USED

SERVICES AND PRODUCTS

Gweru City Council has five departments, of which each department has its own terms of
reference and duties. The entire departments report to the Town Clerk. The departments are
as follows:

• Department of Housing and Community Services

• Chamber Secretary
• Department of Finance
• Department of Health Services
• Department of Engineering Services

All the departments work hand in hand with each other in order to achieve organizational
goals that are effective and efficient. This way of doing things, helps in the fulfilment and
promotion of the political rights and socio-economic way of life, of the people that they are
governing. Gweru City Council has various sub administration offices in Senga, Mkoba,
LGR (Lower Gweru Road) and the newly established administration offices in Mkoba 16.
These sub-administration offices work independently but the final decisions are made at
Town House which is the head offices of these sections.

Gweru City Council has five departments, of which all these different departments provide
different services in a bid to accomplish its stated goals and objectives, these are as follows:

THE TOWN CLERK'S DEPARTMENT

Functions - The Town Clerk's Department's main function is to provide administrative

direction to the Council's affairs and is headed by the Town Clerk. The department manages
and guides the Municipal organization in accordance to the statutory powers and duties
conferred on the Council policies laid down by the Government of Zimbabwe and Municipal

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by laws. The Town Clerk's Department comprises of functional sections namely;

Audit Section -Headed by the Chief Internal Auditor, the section provides internal audit
services to the Council and ensures reliability, adequacy and integrity of financial
information to the stakeholders.

Human Resources Section -Headed by the Human Resources Manager, the section's main
goals are to promote and manage harmonious industrial relations within Council, to procure
quality staff as required by client departments and place jobs to their correct levels in the
Council's grading scheme.

Engineering Department
The city council has an engineering department which offers services like road construction
and maintenance, provision of street lighting, town planning and surveying.
The department has engineering services and town planning services.
- Inspection and control building is done by the same department
- The department provides street lights (public lighting) and Christmas lights
Around the CBD during the festive season.
- Ensure the citizens of Gweru have safe drinking water.
- The department is also responsible for any repairs needed at all Council centres.

Town Planning Services

The survey section with the town planning fall under the town planning service which is
Responsible for the layout of plans.
- Town Planners make plans before a client starts building his/her house.
- They are guided by the Regional Town planning Act.
- Reviewing and formulation of special policy and standards.
- Transport management – this is where they link with the Traffic Safety board,
Ministry of Transport and Zimbabwe Republic Policy (ZRP) in that they decide -on
the routes to be used by buses or commuter omnibuses.
- The survey department links with the town planner.

CHAMBER SECRETARY’S DEPARTMENT

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It is responsible for the administration of council’s committees. The Chamber Secretary`s

department was formed by the 1995 UCA chapter 29:15 in terms of section 137. It is headed
by the Chamber Secretary and offers secretarial services to Council. This is done through
provision of secretarial services and human resources management. Serving the public by
offering valuation of management of Estates, Fire and Ambulance services and sale of
industrial and commercial stands.

Finance Department
The finance department is responsible for the following:
• Investment of money and facilitating audits of accounting records.
• Borrowing and payment of money.
• Maintaining financial records.
• Expenditure estimates monitoring.
• Revenue collection.

Health Department
This department provides for health services. Gweru City Council provides primary health
care, treatment of infectious diseases, family planning and environmental health services. The
department has preventive and curative health.
Medical health
This service is provided through the provision of drugs to the residents of Gweru through
various clinics and one hospital.
• Isolation Hospital
• Totonga Clinic
• Child Welfare Clinic (near Clay Bank)
• Senga Polyclinic
• Ivene Clinic
• Mtapa Clinic
• Mkoba 1 Clinic
• Mkoba Medical Centre –X-Ray Examination.
• Mkoba Polytechnic offer HIV/AIDS counselling.
• New Start Centre
• G.C.C also offers free counselling on HIV and AIDS at LGR administration.
Environmental health

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Environmental health ensures that the following is done to promote good health
- Refuse collection.
- Environmental health is also responsible for the cleaning of public toilets.
- Pollution control of water, air
- Inspection of schools, clinics, supermarkets, food outlets among other.
- Disease control for example cholera.
- Municipal abattoir-inspect animal meat before it is sold to the entire populace.

Housing and Community Services Department

The department of Housing and Community Services is responsible for the following
allocation of residential stands, education, recreational facilities, and cemeteries, leasing and
renting of council property, market stalls for vending and vending marts allocations. It is also
responsible in supervising the operations of NGOs operating in Gweru City as per Urban
Councils Act.

The department is composed of five sections headed by the Director of Housing and
Community Services, these are
• Housing and Administration
• Community services
• Education
• Parks
• DAAC was incorporated under the department as a way of to raising
HIV/AIDS awareness among the workers and also to supply with drugs
and conduct counselling.

The section Heads report directly to the Director of the department and submit weekly and
monthly sectional reports spelling out the activities done and problems encountered and areas
that need immediate attention. The department shall continue to provide efficient, affordable
and satisfactory housing, community services, education and social amenities to the residents
of Gweru.

Sectional Duties

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• Housing and Administration- responsible for management of housing, initiating

and implementing policies for the promotion and development of housing in the
City, supervising and controlling the budget process of the Department. Sale of
houses (including cession) and stands, leasing of council houses and flats.
• Community Services –carries out services provision including youth services
provision; social amenities provide such services as sports and recreational
facilities that include, Youth Clubs that provide various sporting activities and are
manned by professional sporting Instructors, sport development, recreational and
social amenities (community halls), libraries, swimming pools, playgrounds,
stadiums, theatre aerodrome and children play centres.

 Provision of welfare activities targeted at the vulnerable groups such as

social safety nets programmed to run through Council.
 Provision of vending marts as a way of poverty alleviation.
 Supervision of all NGOs operating in Gweru city.

• Parks Section-Maintains visibility, safety and tidiness in the city, gardens, nurseries, and
plantations, woodlands, and roads corridors open spaces and control the growth of grass,
anthill, bushes and trees in the city. Provision of cemetery services, thus burial and
cremation services.

• Education-Provision of educational services in the city’s major townships initiating the

provision and maintenance of primary schools throughout the City, building and
administering the schools for example Budiriro, Matongo, Mpumelelo and Takwirira.
• DAAC – was incorporated under the department as a way to improve HIV/AIDS
awareness amongst the workers and also to supply them with drugs and conduct
counselling .DAAC`s major role is to co-ordinate activities of major implementers of
HIV/AIDS Programmes in the City.
PRODUCTS

The main business of the Gweru City Council is to ensure corporate governance of its area.
Its main function is to promote economic growth, through preserving and promoting the well-
being of its residents by providing clean water, refuse collection, cheaper education, drainage
systems, and infrastructure for commercial and industrial development, accommodation and

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community services among other functions. As a public sector organization and a Local
Authority the City council falls under the Ministry of Local Government Public Works and
National Housing hence its operations and services are governed by various Acts such as the
Urban Council’s Act Chapter 29;15. The Labour Act [Chapter 28:01] which guides on the
handling of the Human Resource. For the roads and transport network the local authority is
governed by the Roads Act Chapter 13; 12. The health of the city is guided by the Health Act
chapter 15; 09.

One can also look at the various type of customers that city of Gweru caters for in order to
fully understand its nature of business and the type of products that it offers. Some of these
customers include:
Patients –these need hospital and clinic facilities, ambulances and adequate drugs. To
provide services for these customers City council has established a number of clinics
throughout the City of Gweru namely in Ivene, Mkoba, Totonga, New Life Centre and Senga
where the community can get medical attention at a fair fee.
Hawkers/vendors –they sell fruits and vegetables and those who operate flea markets, they
need market shelters to carry their business on and facilities like water and sanitation. City
council has managed to provide adequate facilities for these customers through setting up
public toilets and boreholes in convenient places in the various parts of the city.
House owners- they need services such as clean water, effective sewer system, refusal
collection, title deeds and street lights. House owners are also customer in the sense that they
buy the residential stands from the GCC and they also pay for the service delivery
Tourists and travelers - Council provides sign posts that have easy and quick direction and
communication preference. Provision of recreational facilities for example the Evergreen
Park and also the golf courses in Mkoba.

TECHNOLOGY INVOLVED

In this age of technology, Gweru City Council has embraced the coming in of IT and has
computerized it departments. The Finance Department has installed the Promun program.
This software stores the clients’ water and rates accounts and it is used at the enquiries desk,
the cashier in the revenue hall and other parts of the departments. It makes the work of the
receptionist much easier for he/she has to enter the name of the client, to see the current bill,
account number, previous payments and dates of payments.

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City of Gweru also uses Microsoft Office, Microsoft Word and Excel in particular, while
doing their work. Word is used for typing Memorandums such as letters of appointments,
policies and many more documents. Microsoft is used for calculations, mostly by the Finance
department when they are dealing with large figures. This enables the accountant to do his
work quickly and receive accurate results when doing calculations.

Gweru City Council also installed AUTOCAD and ARCHICAD, which are softwares used
by the engineering department, the Town Planners in particular. These softwares are used
every working day by the engineers, planners and architects as designing tools of buildings,
roads bridges and various steel, reinforced concrete structures. Engineers also use the GIS
software at City of Gweru, so as to get a clear picture of the place to be developed and
discuss if the project to be developed their possible.

City of Gweru also uses computers, printers, scanners and WI-FI so as to enhance production.
Printers are used in printing the typed Memos, so as to have a hardcopy of the document and
store the softcopy of the document in the computer. Scan jets are used to scan hardcopy
documents into softcopy documents, which makes storing of information easy and avoiding
misplacement of documents. WI-FI is used for internet connectivity so as to send emails and
receive emails such when receiving CVs for a vacant post, rather than receiving a bunch of
papers, one can view them on the computer and avoid too much paperwork.

VII. DESCRIPTION OF MARKETS,CLIENTELE AND COMPETITORS

Market/Clients

The Gweru City Council provides services to a number of clients within and even some from
outside Gweru. Council finds in its market in the following people:

Patients: City Council offers services to these clients through the establishment of clinics and
hospitals so as to provide medical assistance, ambulances and adequate drugs and medicines.

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Gweru City Council has clinics in Ivene, Mkoba, Totonga and Senga, where clients get
medical attention.

House Owners: City council provides clean water, effective drainage system, refusal
collection, title deeds, street lights and sell of residential stands, to these type of customers.

Vendors: City Councils offers market shelters, public toilets and boreholes in convenient
places of various parts of the city, to the clients mentioned earlier.

Tourists and Travellers: Gweru City Council provides sign posts that provides quick
direction and communication preferences. It also provides recreational facilities such as
Antelope Game Park, Military Museum, White Waters Recreational Park, Golf Course in
Mkoba and the Stadium.

COMPETITORS TO THE MARKET.

Gweru City Council faces limited competition due to the fact that most of the products they
offer are just but under their control. Products such as water provision, refuse collection,
sewage system collection is only done by the Council. However, the Council’s Polyclinics
face competition from the private hospitals and clinics for they offer the same services which
are medical consultations, drugs provision, to mention but a few. Some private clinics offer
super services which leaves the client torn between Council polyclinics and the private
clinics. In addition, Gweru City Council faces competition, not from Gweru alone, by even in
other Cities as well. Gweru City Council faces completion from other Councils that surrounds
it, for example Vungu Rural District is offering large pieces of land thus the clients of Gweru
City Council are shifting their attention towards Vungu Rural District.

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CHAPTER 2

1 INTRODUCTION
The following section brings to light the link between theoretical and practicality of
Development Studies principles at the City of Gweru under the Department of Housing and
Community Services and how these concepts contribute in organisational prosperity. This
section will also give critical detail concerning key skills as well as personal developments
gained by the student during the placement period. This section will also further indicate
controversial issues encountered during the placement period and resolutions initiated by the
student in a bid to solve the conflict.

THE STUDENT MANAGED TO CARRY OUT THE FOLLOWING:

1. Attend internal savings and lending (ISAL) workshops.

2. Participated in Common-Wealth Local Governance Forum Trainings (CLGF).
3. Offering counselling to Youths, less privileged in society.
4. Registration of Private Voluntary Organisations and Non-Governmental Organisations and
updating Non-Governmental Organisations and Private Voluntary Organisations registers.
This helped the student to have full knowledge concerning the operational activities of
NGOs and PVOs.
5. Updating vendor’s waiting list, allocating vending bays and updating vendors’ registers.
6. The student was responsible for the processing of the vendor’s licences as well as the
renewal of the vendor’s licences.
7. The student managed to compile all vendors’ arrears in Gweru CBD as per special task by
the supervisor and created payment plans for those in arrears.
8. Attending to clients who would be booking for the use of Council social amenities
(Community Halls, Libraries, Swimming pools, Playgrounds, Stadia. Theatre, Aerodrome
and child play centres).
9. Compilation of the monthly sectional reports for the Community Services Section.
10. The student managed to prepare the minutes taking in the meetings.
11. Updated vendor’s registers and waiting list.

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12. Participating in meetings (Child Protection meetings, Preparatory meetings for the
Midlands Show 2019, preparatory meetings for Heroes and Defence forces celebrations,
vendors associations, ZIMCOD, Anti-corruption campaigns meetings just to mention a
few).
13. Raising works orders to the department of Engineering for community services section.
14. Raised requisitions for the purchase of materials for Community Services Section.
15. Drafting procurement lists and memorandums.
16. Compiled the Results Based Management (RBM) of the employees in the Community
Services Section.
17. Updating PVOs and NGOs registers.

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CHAPTER 3

CHALLENGES FACED AND STRATEGIES EMLOYED TO SOLVE THEM

1. CHALLENGES IN WHICH THE STUDENT FACED DURING WORK

RELATED LEARNING PERIOD.
 Unavailability of printer at the community services section made it difficult to work.
 Unfriendly or not conducive working environment during winter due to no heaters at
the section.
 Fewer computers made it difficult to work.
 Too much work / working under pressure sometimes.
 Conflict between vendors and Council during field work.
 Not environmentally friendly to work due to bad working conditions for example
offices not in good state.
 Long channels and procedures made tasks difficult to execute on time

2. OPPORTUNITIES CREATED

The critical opportunities the student was exposed to during her work related learning are the
follows:

 The student was able to observe how Council alleviate poverty in the community
through the department of housing and community services section under the section
of Community Services which deals with social welfare of the people or the
community through promoting Entrepreneurship by giving vendors marketing places
and registering NGOs to aid the vulnerable people in the community such the
disabilities, youths, children, orphans, street kids, women etc.
 The student is interesting in the current project which is being done or implemented
by the Council through the section of Community Services Common-wealth Local
Governance Forum (CLGF) in order to try and enhance local development through
WADCOs focusing on Down-top approach which is in line with the module of
Project managements.

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CHAPTER 4

CONCLUSIONS AND RECOMMENDATIONS

RECOMMENDATIONS

TO GWERU CITY COUNCIL

 Efficient management of the available resources is required to strike a balance
between limited resources and high demands of resources by the activities to
be done.
 The student recommends that the organization should allow the students to
rotate in all departments so as to have access in all sections and gain more
experience and to know the structure of the organisation as it did for the 2019
interns. The company also has to increase its remuneration packages and
benefits for employees so as to retain and attract qualified personnel and
reduce staff turnover and increase worker productivity.
 Introduction of customer care training programmes on how employees
interact, serve and communicate with customers, to adopt the policy of
flexibility that is employees should be trained to do any other task besides
their specified tasks.
 There is also need to replace the outdated computers with more efficient and
faster computers so as to discharge and deliver services at a faster pace and
creation of back up data storage systems to prevent information loss and also
to create a data base for department. Internet availability to all the offices is
also something that has to be considered to make work a lot faster and easier
in order to increase efficiency.
 The organisation should also employ workers based on professional and not
politically or relativism background for the sake of speed delivery service.
 The organisation should also put in place an auto-generator to avoid loss of
information during electricity load shedding.
 The organisation should maintain, refurbish, and renovate Gweru Theatre and
other community centres such as Community halls, grounds, clubs, swimming
pools and in order to generate more revenue which result in quality delivery
service to the community due availability of money. It can do this through

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partnering and sourcing funds or material from different stakeholders without

intense requirements or demands from them.

TO THE GREAT ZIMBABWE UNIVERSITY

 The student recommends that, the university must negotiate with the employing
organization to ensure that students rotate departments so that they can get more
equipped on serving and participating in all the organization’s department and acquire
enough and appropriate work-related learning experience.
 The university should also inform students or put in place a system whereby interns
are assisted with securing work-related learning placements because some students
fail to find working placements until it is too late.
 Work-related learning supervisors should visit more frequent to ensure that their
students are working in an environmentally friendly work place and that they are not
facing any problems especially female students.
 The university should reduce fees for student on work-related learning considering
that they hardly use university facilities and also that most of the organisations are no
longer paying any allowances to students.

CONCLUSION

The period of work-related learning has been an honour and privilege for the student to be
employed at Gweru City Council since the student acquired vast knowledge, experience and
professionalism. The student realised the importance of work-related learning as it helped her
to have a deeper understanding about Development Studies practically. The student gained
knowledge on how to deal with people freely without fear and reservation to clients,
attachment also helped in building team work.
The student also had the opportunity to learn about time management as the sole factor that
influences the achievement of one’s goals and achievements. The attaché learnt to be
punctual to work, for meetings, appointments and observed that punctuality defines who one
becomes by the end of the day. The student managed to improve on his communication skills.
In most cases the student had to deal with angry clients (vendors), he had to control the tone
of the conversation and how to be a problem solver. There were a number of communication

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channels these include telephone, verbal communication or written communication i.e

memorandums and reports. The student developed a deeper and practical appreciation of
academic modules outside the lecture rooms but in the real world or field. The attachment
programme afforded the student a chance to apply academic knowledge gained at the
university for the past two years. Various important skills and personal developments have
been gained over the period of work- related learning. From the time the student began to
work at Gweru City Council he learnt how to dress and look presentable at the workplace.
The student dressed accordingly depending on whether he was doing field work or
administration work. The student would also like to take this opportunity to give thanks to all
the staff members at Gweru city council for the time they spared in helping her, guiding her
and encouraging her to maximize effort in order to achieve quality results in everything she
did.

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............................................................................
Signed supervisor (Mrs. Hungwe)

............................................................................
Signed supervisor (Mr Tamai)

............................................................................
Signed Student (Esmma Sango)

Date............................................................................
Day /Month /Year

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