NADA IQBAL
Contact no: 00973-33694736/39222512
Email: nada.iqbal92@[Link]
Nationality: Bahraini
Religion: Islam
Marital Status: Married
Languages Known: English, Arabic, and Urdu
Professional Experience
SOFITEL HOTELTHALASS SEA SPA
Communication officer – July 2019TILL PRESENT
WORKING HOURS: 48 HRS PER WEEK, Reference: Name: IZZAT( front office manager),
Number:38885798.
• Obtains client information by answering telephone calls; interviewing clients; verifying
information.
• Determines eligibility by comparing client information to requirements.
Establishes policies by entering client information; confirming pricing.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Good in using Property management software (PMS) like opera.
• Knowledgeable about HR related works like payrolls, applying vacation and leave,
• Familiar with using software like Edocs ,oasis.& CID reports like Guest Notification System
and VICLIST
• Train new staff for the system.
• Works with staff in virtually every department of the company.
• Answers questions from employees and company manages and from media outlets as well.
Syed Junaid Alam Perfumes
Store Manager Avenues Mall – October 2018 till MAY 2019
WORKING HOURS: 48 HRS PER WEEK, Reference: Name: ATIF (sales & marketing manager),
Number:36346999.
• maintaining statistical and financial records
• Product ordering and receiving
• overseeing pricing and stock control
• Develop business strategies to raise our customers’ pool, expand store traffic and optimize
profitability
• Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
• Ensure high levels of customers satisfaction through excellent service
• Complete store administration and ensure compliance with policies and procedures
• Maintain outstanding store condition and visual merchandising standards
• Report on buying trends, customer needs, profits etc.
• Propose innovative ideas to increase market share
• Conduct personnel performance appraisals to assess training needs and build career paths
• Deal with all issues that arise from staff or customers (complaints, grievances etc)
• Be a shining example of well behavior and high performance
• Additional store manager duties as needed.
• Knowledge of working with brands and their guidelines.
Syed Junaid Alam Perfumes
Training and Development Specialist - April 2018 till October
WORKING HOURS: 48 HRS PER WEEK, Reference: Name: ASADULLAH (head of quality
assurance manager), Number:36086819.
• Creating training manuals for existing and inexperienced staff.
• Design and expand training and development program based on the needs of the
organization and the individuals.
• Executing a training plan, producing materials needed for training and deliver the training.
• Update training programs to ensure that they are current.
• Monitor and review the progress of trainees through visiting the shops and discussions
with managers.
• Travelling to other countries to deliver trainings to inexperienced staff.
• Visiting all the branches to supervise the sales staff and ensure the sales procedure are well
adapted.
• Work effectively as a team member with other members of management and the HR staff.
SEPHORA Chalhoub Group
Beauty consultant - June 2013 till March 2018
WORKING HOURS: 48 HRS PER WEEK, Reference: Name: SANA ( shop manager), Number:
17179521.
• Meet sales goals while offering personalized customer service.
• Maintaining long-lasting relationships with customers.
• Help customers find the products that meet their needs and sell customers as many
products as possible.
• Suggesting products, explaining how products work, demonstrating how to use products,
performing makeovers, and operating the cash register.
• Build customer relations through follow-up calls and mailings, recruit new customers,
order new products, and manage inventory.
• Stock shelves, and organize sales areas.
Massimo Dutti – Azadea Group
Fashion Advisor- April 2012 till January 2013
WORKING HOURS: 48 HRS PER WEEK, Reference: Name: GEMMA (supervisor),
Number:17583230.
• Advice and recommendations to individuals, customers or companies.
• Use knowledge of trends and fashion principles in order to assist others in the realm of
fashion.
• Recommendations on individual pieces, entire outfits, colour palettes, styles and fabrics.
• Listening to the customer’s needs and understanding each individual client’s aesthetic
preferences and personal style, body type, price range and the occasion for which the
customer is dressing.
• Remains up-to-date with marketplace trends and current fashions while maintaining a
timeless knowledge of fashion principles.
• Customer service and sales representative.
Part time Experience
American Mission Hospital - June 2010
Insurance Clerk- Internship for 3 months
Education
• AMA University of Bahrain – 2014 -2019 (The Bachelor of Science in Business Informatics)
• Al Manama Secondary School –2011
• Ayesha Um Al Momenon – 2008
• Fatima Al Zahra – 2005
Expertise & Skills
• Strong coordinating, planning and problem solving abilities.
• Ability to work under pressure in, time-sensitive, fast-paced & challenging
environment.
• Effective communication & interpersonal skills.
• Excellent problem solving and analytical techniques.
• Efficient management and organizational skills
• Highly adaptable to complex & multi-cultural working environment
• Professional use of MS Office and Internet for work purposes
Certifications
• InJaz ( Business Ethics program )
• Makeup Application
• [Link] Bin Salman institute of technology
• Bahrain Growing Model Training Programmer
• ACCOR ( Accor Live Limitless )
• ALLSAFE AMBASSADOR –MEA
• ALLSAFE – your safety first – multi course
• ALLSAFE – general preventive hygiene – multi course
• ALLSAFE – front office – multi course
