An Internship Report

On
General Banking Operation of EXIM Bank Limited

SHARIAH BASED ISLAMI BANK

Department of Business Administration

Faculty of Business Studies
Stamford University Bangladesh
(Siddeswari Campus)

Date of submission: ----- August 2015

 An Internship Report
On
General Banking Operation of EXIM Bank Limited

Prepared by:
Ibna Ahsan Kabir
ID No: 052-15115
Program: MBA
Stamford University Bangladesh

ShariahBasedIslamiBank

Supervised By:
Ellina Mahbuba Shahid
Assistant Professor, Department of Business Administration,
Stamford University Bangladesh

Department of Business Administration

Faculty of Business Studies
Stamford University Bangladesh
(Siddeswari Campus)
Date of Submission ----- August 2015
 Letter of Transmittal

---------, 2015

Ellina Mahbuba Shahid

Assistant Professor
Department of Business Administration
Stamford University Bangladesh

Sub: Submission of internship report on General Banking Operation of EXIM Bank

Limited

Dear Madam,

With immense pleasure, I am submitting my internship report of “General Banking

Operation of EXIM Bank Limited” which was assigned me as a part of my MBA
Program. I have tried my level best to complete this report with the necessary information
and suggested proposal that you were provide me as your best as well.

I hope that the report will be completed as your expectations.

Thank you
Sincerely,

……………………………..
Ibna Ahsan Kabir
ID No: 052-15115
MBA Program,
Department of Business Administration
Stamford University Bangladesh, Siddeswari Campus

Page i
 Declaration

This is to certify that the internship report on “General Banking Operation of EXIM
Bank Limited” has been prepared by Ibna Ahsan Kabir, ID No: 052-15115, Batch- 52
MBAProgram, as a partial fulfillment of the requirement of MBA degree from the
Department of Business Studies Stamford University Bangladesh, Siddeswari Campus.

I also declare that this paper is my original worked and prepared for academic purpose
which is a part of MBA and the paper may not be used in actual market scenario.

Ibna Ahsan Kabir

ID No: 052-15115.
Department of Business Administrator,
Stamford University Bangladesh, Siddeswari Campus

Page ii
 Certification

This is to certify that the Internship report entitled “General Banking Operation of
EXIM Bank Limited” Submitted for the award of the degree of Masters of Business
Administration in Finance to the Stamford University Bangladesh, Siddeswari Campus,
is an authentic research carried out by Ibna Ahsan Kabir under my supervision. No part of
this report has been submitted by him for any degree, diploma, title or recognition before.

He is permitted to submit the Internship report & I wish his every success in life.

Ellina Mahbuba Shahid

(Internship Supervisor)
Assistant Professor
Department of Business Administration
Stamford University Bangladesh

Page iii
 ACKNOWEDGEMENT

It is high time for me to express my deepest gratitude to the almighty Allah. Without the
support of Allah I would not be able to complete a huge task of preparing this Internship
Report within the scheduled time.

Internship report is an essential part of MBA program as one can gather practical
knowledge within the period of three months by observing and doing the daily works of
chosen organization. In this regard my internship has been arranged at Exim Bank
Limited, Dhaka.

At first, I would like to give thanks to my supervising teacher Ellina Mahbuba Shahid,
Assistant Professor, Department of Business Administration, Stamford University
Bangladesh (Siddeswari Campus) who instructed me in the right way and give me proper
guidelines for preparing this Internship Report.
[

I acknowledge my indebtedness to Mr. Ali Arman Bhuyan and Mr. A.K.M. Main Uddin
for their constant guidance and valuable suggestion from time to time and I am also
grateful to Mr.Abu Sadat Mohammad Arman, Mr. Mohammad Wasiur Rahman, SPO and
In-charge of Foreign Exchange, And also to the Manager Sir for their personal guidance
during the internship.

I am also indebted to all of the officers and employees of the Exim Bank Limited who
extended their wholehearted co-operation to me despite their huge workload during my
Practical Orientation.

At last I must mention the wonderful working environment and group commitment of
this bank that has enabled me a lot deal to do and observe the banking activities during
my internship period of three months.

Finally, I convey my sincere thanks to my friends who inspire in different ways to

complete the report and the course as well.

Executive Summary
Page iv
Commercial banks are one of the key contributors in the economy of developing
countries. They act as financial intermediaries by performing the function of mobilizing
the funds from one party and lending the same to another while making a reasonable
amount of profit. People and the government itself are very much dependent on the
services provided by the various banks in the financial market. Export Import Bank of
Bangladesh Limited has started its journey as a private commercial bank on August 3,
1999. The whole working process of the EXIM BANK Ltd. is divided into 3 sections.
They are 1) General Banking, 2) investment and 3) Foreign Exchange. I have tried to
make acquainted with the bank and branch in this report.
General banking is the starting point of all the banking operations. This department
provides day to day services the customers. It includes new accounts, remit funds, issue
bank drafts and pay orders etc. provide customer through quick and sincere service. The
Islamic bank collects deposit from different viewpoint. The bank gives the depositors the
rate of profit they earn from their operation. Here the bank goes with the client a type of
business relationship. The various kind investment categories under Islamic rules are also
included in the report. Bank invests the deposit amount to the client who provides
effective efforts, energy and time to acquire profit. Here bank acts as a Shahib AL Mal
and client ac as a Mudarib. Foreign Exchange department plays significant roles through
providing different services for the customers. L/C is the key part of foreign exchange
business.
Shortly it can be say; this repot in its beginning introduced the EXIM Bank Ltd. which
shows its historical background, the vision, mission, corporate strategy and the other
aspect like the Banking with Shariah principles etc. Then it’s come with the topic general
banking operation also my duties and responsibilities with that. From the investment and
general banking we got to understand the Islamic banking concepts and the way the Islam
thinks the interest and what a bank should be. Different product/ services offered by
EXIM Bank are shown in brief.“EXIM Bank Limited” is shown, with SWOT analysis
showing its strengths, weakness, opportunity and threats. And at last recommendation
also provided from my view point.

Page v
Abbreviations

EXIM Export Import Bank of Bangladesh Limited.

BB Bangladesh Bank
A/C Accounts
DD Demand Draft
FDR Fixed Deposit Receipt
SME Small & Medium Enterprise
NFCD Non Resident Foreign Currency Deposit account
PO Payment Order
STD Short Term Deposit
TT Telegraphic Transfer
TIN Tax Identification Number
NGO Non-government Organization
MICR Magnetic Ink Character Recognition
MSD Mudaraba Saving Deposit
MSTD Mudaraba Short Term Deposit
MSS Mudaraba Monthly Savings Scheme
MPSS Mudaraba Multiply Savings Scheme
IBDA Inter Branch Debit Advice
L/C Letter of Credit.

Table of Contents

Page vi
 Serial Page
Content
Number Number
Letter of Transmittal i
Declaration ii
Certificate iii
Acknowledgement v
Executive Summary v
Abbreviations vi

Chapter-1: Introduction 1-4

1.1 Introduction of the study 2

1.2 Objective of the study 2
1.3 Methodology of the study 3
1.4 Rationale of the study 4
1.5 Limitation of the study 4

Chapter-2: Overview of the EXIM Bank Limited 5-16

2.1 Historical background of EXIM Bank Limited 5

2.2 Nature of Business 5
2.3 EXIM Bank Limited at a Glance 7
2.4 Hierarchy Structure of EXIM Bank Limited 8
2.5 Corporate Vision 9
2.6 Corporate Mission 9
2.7 Corporate Strategy 9
2.8 Banking with shariah principles 10
2.9 Product or service offered by EXIM bank 10
2.10 Branch Network 12
2.10.1 SME Branch Information 14
2.10.2 List of Exchange House in Abroad 14
2.11 Profitability Position of the Bank for Last 5 Years 14
2.12 Total Assets, Liability & Shareholder Equity Position for 15
Last 5 Years

Chapter-3: General Banking Activity of EXIM Bank Ltd. 17-31

3.1 General Banking 18

3.2 Procedure for customer for opening account 18
3.2.1 General requirement for opening Al-Wadiah 21
CD/MSD/MSTD account
3.2.2 Additional documents that required for opening accounts 21
3.3 Account Closing 23
Page vii
 3.4 Deposit Account 24
3.4.1 Al-Wadiah CD/MSD/MSTD Account 24
3.4.2 Mudaraba Term Deposite Recipt Account 25
3.4.3 Mudaraba Super Saving Schme 25
3.4.4 Other scheme 26

3.5 Issuance of Check Book 27

3.5.1 Features of MICR 27
3.5.2 Advantage of MICR 27
3.6 Clearing 28
3.6.1 Inward Clearing 29
3.6.2 Outward Clearing 30
3.7 Remittance 30
3.7.1 Payment Order 31
3.7.2 Demand Draft 31
3.7.3 Telegraphic Transfer 32
3.7.4 Difference Between PO, DD, TT 32

Chapter-4: Internship duties and responsibilities 34-38

4.1 Duties and responsibilities as an Internee 35
4.2 Internship Accomplishment 35
4.3 Problem encountered 37
4.4 How internship will help my career 37

Chapter-5: SWOT Analysis of EXIM Bank Limited 39-43

5.1 SWOT Analysis of EXIM Bank Ltd. 40

5.1.1 Strengths 40
5.1.2 Weaknesses 41
5.1.3 Opportunity 41
5.1.4 Threats 42
5.2 Findings 42

Chapter-6: Recommendation and Conclusion 44-46

6.1 Recommendation 45
6.2 Conclusion 46
Bibliography/ References
47-48
References 48

Page viii
Page ix
Page x
Page xi
Page xii
Page xiii
Chapter-01

Introduction

Page 1
1.1 Introduction of the study
Present world is changing rapidly to face the challenge of competitive free market
economy. To keep pace with the trend every organization need executive with modern
knowledge. To provide fresh graduate with modern theoretical and professional
knowledge in banking and all other different institution management, International
Islamic University Chittagong of Bangladesh has assigned the internship program for the
students to help them out to have a practical knowledge to work in a real official
environment. Under this course the students are sent to gather practical knowledge about
working environment and activities.

As a pre-requisite for the Masters of Business Administration Degree I was required to

complete this internship program. I had been selected to work as an Internee in Export
Import Bank of Bangladesh Limited

1.2 Objective of the study

Themain objective of the study is the evaluation of the different types of customer
services provided by the EXIM Bank Ltd and also to fulfill the requirement of MBA
program.

The objective of the study may be viewed as:

 General objective
 Specific objective

 General Objective

The general objective of the study is to prepare and submit a report on the topic of
General Banking Operation of EXIM Bank Limited.

 Specific Objective
To know the General Banking which include are as follows:

 Company Background.

 Company’s major functions.

Page 2
  Types of Account.

 Paper/Documents required for opening & closing of various types of Accounts.

 Special cases in Account opening.

 Cash receive and payment.

 Procedures of PO, D.D.

 To know the organizational framework of the bank

 To know the work environment and organizational behaviors of the bank
 To get through all the departments of the bank and observe the actual work done
 To find out how the general banking system works

 To understand the banking environment of Bangladesh.

 To submit the practical work as a paper work that I have learned in my MBA
program.

1.3 Methodology of the Study

Primary Source:
For the organization part, much information will be collected from different published
articles, journals, brochures and web sites.

Secondary Source:
All the information incorporated in this report was collected from the secondary source.
Its include Official records and observing practical work, Face to face conversation with
the officer also included Website of EXIM Bank Ltd, Various published documents.

Page 3
1.4 Rationale of the Study
Bank is the heart of the economics and banking is the blood circulation of country’s
economic growth. Banks perform a significant role to serve the needs of the society in
different sectors, such as: capital formation, large scale of production, industrialization,
growth of trade and commerce etc. and banks are contributing a lot of aspect EXIM Bank
of Bangladesh Ltd has already emerged as one of the world wide recognized banks due to
its foreign exchange, foreign trade trend and better customer service according to the
principles of Islamic Shariah. Islamic banking is a new diminution of interest free
banking where ‘Riba’ or interest is strictly prohibited. So I have tried my best to represent
my experience and learning about their performance and problems and prospects on the
ground of general banking.

1.5 Limitations of the study

In spite of having the wholehearted effort, there were some limitations, which acted as a
barrier to conduct the program and for doing an empirical research work. The limitations
were:

 The study was limited only to the Exim Bank Limited.

 Another Problem was time constraints. The duration of my internship Program
was only three months. But this allocated time is not enough for a complete and
fruitful study.
 The Bank was a busy one having heavy rush of people, whom officers need to
deal with. So allocation of time for an internet is very much tough for the officers
of the bank
 I was not assigned for a specific task in each day. So I was not able to understand
banking activities deeply.
 Bank is a sophisticate business sector. So bank do not interested to provide me
confidential data. As a result in my report there is a confidential data limitation.
 Omission and error may be there due to my lack of experience in preparing a
professional report like this one.

Page 4
 Chapter-2

Overview of
EXIM Bank Limited

Page 5
2.1 Historical background of EXIM Bank Limited
EXIM Bank Limited was established under the rules & regulations of Bangladesh bank &
the Bank companies’ Act 1991, on the 3rd August 1999 with the leadership of Late Mr.
Shahjahan Kabir, founder chairman who had a long dream of floating a commercial bank
which would contribute to the social-economic development of our country. He had a
long experience as a good banker. A group of highly qualified and successful
entrepreneurs joined their hands with the founder chairman to materialize his dream.
Indeed, all of them proved themselves in their respective business as most successful star
with their endeavor, intelligence, hard working and talent entrepreneurship. Among them,
Mr. Md. Nazrul Islam Mazumder became the honorable chairman after the demise of the
honorable founder chairman.

Of its very beginning, EXIM Bank Bangladesh limited was known as BEXIM Bank,
which stands for Bangladesh Export Import Bank Limited. But for some legal constraints
the bank renamed as EXIM Bank, which means Export Import Bank of Bangladesh
Limited.

The bank starts its functioning from 3rd August 1999 with Mr. Alamgir Kabir, FCA as the
advisor and Mr. Mohammad Lakiotullah as the Managing Director. Both of them have
long experience in the financial sector of our country. By their pragmatic decision and
management directives in the operational activities, this bank has earned a secured and
distinctive position in the banking industry in terms of performance, growth, and
excellent management.

2.2 Nature of Business

 The principal activities of the bank are providing all kinds of commercial
Banking Services to its customers.
 The other activities of the bank are providing of all kinds of Islamic banking
services to its customers.

Page 6
2.3 EXIM Bank Limited at a Glance

 Legal Status. Public Limited Company

 Establish 1999

 Incorporated 2nd June,1999

 Activity Starts 3rd August,1999

 Islamic Banking 1st July,2004

 Listing with Dhaka Stock Exchange September, 2006.

 Listing with Chittagong Stock Exchange September, 2006.

 Inauguration of First Branch 3rd August, 1999.

 Authorized Capital TK. 20000.00 million

 Operating Profit TK 5334.35 million

 Total Asset TK 167,056.63 million

 Shares TK 16,641.86 million

 Paid up Capital TK 10,514.86 Million

 Reserve Fund TK 4587.47 Million

 Number of Employees 2430 Persons

 No. of Branches 77

 Proposed Branches 03

01-Figure: EXIM bank ltd at a glance.

Page 7
2.4 Hierarchy Structure of EXIM Bank Limited

02-Organ gram: EXIM Bank Limited (Branch)

Page 8
2.5 Corporate Vision
Corporate Slogan of EXIM Bank- “Together Towards Tomorrow”:

EXIM Bank Ltd. as the name implies, is not a new type of bank in some countries on the
global, but is the first of its kind in Bangladesh. It believes in togetherness with its
customers, in its march on the road to growth and progress with services. To achieve the
desired goal, it has intention to pursuit of excellence at all stages with a climate of
continuous improvement. Because it believes, the line of excellence is never ending. It
also believes that its strategic plan and business networking will strengthen its
competitive edge over in rapidly changing competitive environment. Its personalized
quality services to the customers with the trend of constant improvement might be
cornerstone to achieve its operational success.

2.6 Corporate Mission

The Bank has chalked out the following corporate objectives in order to ensure smooth
achievement of its goals:
 To be most caring and customer friendly and service oriented bank.
 To create a technology based most efficient banking environment for its
customer.
 To ensure ethics and transparency at all levels.
 To ensure sustainable growth and established full value to the honorable
stakeholders and
 Above all, to add effective contribution to the national economy

2.7 Corporate Strategy

The corporate strategies of EXIM bank are below:

 To manage and operate the Bank in the most efficient manner to enhance financial
performance and to control cost of fund.
 To strive for customer satisfaction through quality control and delivery of timely
services.

Page 9
  To identify customers credit and other banking needs and monitor their perception
towards our performance in meeting those requirement.
 To review and update policies, procedures and practices to enhance the ability to
extend better services to customers.
 To train and develop all employees and provide adequate resources so that
customer needs can be responsibly addressed.
 To promote organizational effectiveness by openly communicating company
plans, policies, practices and procedures to all employees in a timely fashion.
 To cultivate a working environment that fosters positive motivation for improved
performance
 To increase direct contract with customers in order to cultivate a closer
relationship between the bank and its customers.

2.8 Banking with Shariah principles:

Export Import Bank of Bangladesh Limited is the 1st bank in Bangladesh that has
converted all of its operations of conventional banking into shariah-based banking since
July/2004. EXIM bank offer various banking services for Muslims and non-Muslims
alike allowing our customers choice and flexibility in their savings and investments. The
products are approved by Shariah Board comprising of veteran Muslim scholars of our
country who are expert in all matters of Islamic finance.

2.9 Products of EXIM Bank as the Islamic Bank

The EXIM (Export Import Bank of Bangladesh Ltd.) offers their customers’ general
banking facilities, which ensures the safety of their money as well as the fair and smart
return of their money. Following are the ways through which Banks collects their
deposits from the clients:

Investment/ Finance:
• Corporate Finance
• Industrial Finance
• Project Finance
• Syndicate Investment
Page 10
 • Mode of Investment
 Bai-Murabaha
 Bai-Muazzal
 Izara-Bil-Baia
 Wazirat-Bil-Wakala
 Quard
 Local Documentary Bill Purchased
 Foreign Documentary Bill Purchased

Foreign Exchange:
 Non Resident Foreign Currency Deposit account (NFCD)
 Foreign Currency Deposit Account

Deposit:
 Al-Wadia Current Deposit
 Mudaraba Savings Deposit
 Mudaraba Short Term Deposit
 Mudaraba Term Deposit

• One Month
• Three Months
• Six Months

• Twelve Months
• Twenty Four Months
• Thirty Six Months
 Foreign Currency Deposit
 Mudaraba Savings Scheme

• Monthly Savings Scheme (Money Grower)

• Monthly Income Scheme (Steady Money)
• More than double the deposit in 6 years (Super Savings)

Page 11
 • More than triple the Deposit in 10 years (Multiples Savings)
• Mudaraba Hajj Deposit.

2.10 Branch Network

Branch Information (EXIM Bank has 75 Branches in Bangladesh)

Sl.No Branch Name

1 Motijheel Branch
2 Panthapath Branch
3 Agrabad Branch
4 Khatungonj Branch
5 Gazipur Branch
6 Imamgonj Branch
7 Gulshan Branch
8 Sonaimuri Branch
9 Sylhet Branch
10 Nawbabpur Branch
11 Narayangonj Branch
12 Shimrail Branch
13 Rajuk Avenue Branch
14 New Eskaton Branch
15 Uttara Branch
16 Laksam Branch
17 Mirpur Branch
18 Jubilee Road Branch
19 Elephent Road Branch
20 Mawna Branch
21 Bogra Branch
22 Jessore Branch
23 Malibagh Branch
24 Asulia Branch
25 Ashugonj Branch
26 CDA Avenue Branch
27 Chowmuhani Branch
28 Shatmosjit Rd Branch
29 Bashundhara Rd Branch
30 Fenchugonj Branch
31 Comilla Branch
32 Rangpur Branch
33 Mulvibazar Branch
34 Savar Branch
Sl.No Branch Name
35 Karwan Bazar Branch

Page 12
36 Mudaforgonj Branch
37 Kustia Branch
38 Rajshahi Branch
39 HO Corporate Branch
40 Golapgonj Branch
41 Chagolnaiya Branch
42 Noria Branch
43 Khulna Branch
44 Pahartoli Branch
45 Palton Branch
46 Board Bazar Branch
47 Bahaddarhat Branch
48 Shitakunda Branch
49 Faridpur Branch
50 Barishal Branch
51 Beani Bazar Branch
52 Nobigonj Branch
53 Panchoboti Branch
54 Feni Branch
55 Dinajpur Branch
56 Keranigonj Branch
57 Bishwanath Branch
58 Gola Bazar Branch
59 Thakur Bazar Branch
60 Sonargoan Branch
61 Banani Branch
62 Basurhat Branch
63 Dhanmondi Branch
64 DhopaDighir Par Branch
65 Mymensingh Branch
66 Tekerhat Branch
67 Garib-E-Newaz Branch
68 Cox.s Bazar Branch
69 Khulshi Branch
70 Nazirhat Branch
71 Dania Branch
72 Gouripur Branch
73 Sandwip Branch
74 Bagmara Branch
75 Satarkul Branch
76 Manikgonj Branch
77 Magura Branch

Page 13
2.10.1 SME Branch Information (EXIM Bank has 2 SME Service center
in Bangladesh)
 List of SME Service Center in Dhaka division

SL Center Information
1 BoardBazarSMEServiceCenter.
Board Bazar, Gazipur.
 List of SME Service Center in Chittagong division

SL Center Information
1 Shetakundo SME Service Center,
KDS Logistic Bhaban, Sonaichhori, Shetakundo,
Chittagong.

2.10.2 List of Exchange House in Abroad

SL Name of the Country
1 United Kingdom
2 Canada
3 United States of America

2.11 Profitability Position of the Bank for Last 5 Years

EXIM Bank is a third generation bank. It maintains good Profit position over the
year. EXIM Bank has a consistence performance in the banking industry of Bangladesh.
Last five years performance Profit Performance of EXIM Bank and it’s graphical
presentation given below:

Year 2010 2011 2012 2013 2014

Profit
after
Provision 3,458,015,132 2,017,715,667 2,083,081,259 1,885,608,260 2,480,927,888
and tax
(in Taka)

Page 14
 Fig 3: Graphical Presentation of last five years Profit

2.12 Total Assets, Liability & Shareholder Equity

Position for Last 5 Years

EXIM Bank is a third generation bank. It maintains good balance sheet over the year.
EXIM Bank has a consistence performance in the banking industry of Bangladesh. Last
five years Asset and liability position of EXIM Bank and it’s graphical presentation
given below:

Year 2010 2011 2012 2013 2014

Page 15
 Asset
Possition
(In Taka) 113,047,46 129,709,81 166,997,92 195,542,24 232,411,85
6,849 6,841 9,817 7,525 8,595

Liabilities
Shareholder
Equity 113,047,46 129,709,81 166,997,92 195,542,24 232,411,85
position 6,849 6,841 9,817 7,525 8,595
(In Taka)

Fig4: Graphical Presentation of last five years Asset & Liabilities Position

Page 16
 Chapter-03

General Banking Activity

Of
EXIM Bank Limited

3.1 General Banking

Page 17
All business concerns earn a profit through selling either a product or service. A bank
does not produce any tangible product to sell but does offer a variety of financial services
to customers. General Banking is the starting point of all the banking operating. General
Banking department aids in taking deposits and simultaneously provides some ancillaries
services. It provides those customers who come frequently and those customers who
come one time in banking for enjoying ancillary services. In some general banking
activities, there is no relation between banker and customers who will take only one
service form the bank. On the other hand, there are some customers with who bank are
doing its business frequently. It is the department, which provides day-to-day services to
the customers. Every day it receives deposits from the customers and meets their demand
for cash by honoring cheques. It opens new accounts, demit funds, issue bank drafts and
pay orders etc. since bank in confined to provide the service everyday general banking is
also known as retail banking.

Constituents of General Banking

General Banking consists of the following sections in the branch. These are as follows
 Account opening
 Account closing
 Issuance of cheque book
 Deposits
 Clearing
 Remittance

3.2 Procedure for customer for opening account

It is said that, there is no banker customer relationship if there is no account of a person
in that bank. By opening an account banker and customer create a contractual
relationship. However, selection of customer for opening an account is very crucial for a
Bank.

Before opening of an account, the following formalities must be completed by the

customer:
 Application on the prescribed form
Page 18
 Introduction
 The following persons can introduce an a/c opener
 An existing current/savings account holder of that branch
 A respectable person of the society or locality who is well known
to the Manager / CS of the branch concerned

 Furnishing photographs
 Banker will supply a set of printed forms required for opening the account,
which will normally include:
 Specimen Signature Cards (SSC), if necessary
 Deposit Slip
 Check Book Requisition slip
 Customer should carefully read and full-fill the application form
 Putting specimen signatures in the specimen card
 Any special instructions with regard to operation of the account should be
noted on the relevant signature card boldly duly authenticated by the a/c holder
should be obtained
 The required Account Number was obtained from the Account Opening
Register for opening new account when the bank used “PC Bank 2000”
Software. Now the Bank uses “TemenosT24” Software and to open a new
account, the banker needs to collect Customer ID and Account Number from
the Software.
 Obtain the signature and a/c number of the Introducer on the advice of new
accountant the place meant for the purpose and gets the signature properly
verified by an Authorized official of the Bank
 The Deposit slip properly filled in and signed by the customer
 Then the new a/c number should be written at the appropriate place of the
Deposit slip and mark new Account on both the copies of the deposit slip and
request the customer to deposit the money at the cash counter
 Place the signature cards, Advice of new account, a copy of Deposit slip,
photographs and other necessary papers/documents etc. in a file

Page 19
  Obtain approval of the Authorized officer for opening the new account on all
relevant papers. While giving approval for opening an account the Authorized
official should be satisfied about the of the Introducer
 The Authorized officer on the advice of new A/c and on the specimen signature
cards should also attest the signature of the new a/c holder
 After approval of the opening of the a/c, get the Checkbook requisition slip
signed by the customer.
 Deliver the checkbook to the customer after properly marking the Account
number name and place of the branch on each leaf of the cheque book.
 On completion of account opening open a file for the new a/c holder and file
all relevant papers forms etc. Signature cards, copies of Advice, Deposit slip
Debit ticket etc. is distributed to concerned departments
 To fill up the (Know Your Customer) KYC form dully.

Account Opening Procedure in a flow chart

03-Figure: Account Opening Procedure

Page 20
3.2.1 General requirement for opening AL-WADIAH-CD/MSD/MSTD
account
There are few general requirements for opening all type of account. Which are given
below :

 Account opening from to be field in and signed by the account holders.

 Introduction by an account holder with signature and account number or any

person acceptable to the bank.

 Two copies of resent passport size photograph of each account holder attested by
introducer.

 One copy passport size photograph of nominee attested by the account holder.

3.2.2 Additional documents that required for opening accounts

One who to open an account, he has to fill up an account opening form. This form is a
legal contract between the bank and prospective customer. The rules and regulations for
opening of an account vary from customer to customer, if he wants to open different
types of accounts. First of all various types of customers such as individual, joint,
proprietorship, partnership, private limited company, public limited company,
associations, club, societies, trusts etc. can open their various types of accounts according
to their requirements which are mentioned below.

Individual and Joint Account

 Copy of passport/ national id card/ driving licence/ office id/ word
commissioner certificate, any id acceptable to the bank.

 Attested photocopy of passport with visa for foreign Currency Account.

 Joint account declaration form for Joint account.

 TIN Certificate.

Proprietorship Account

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  The form of sole proprietorship declaration of EXIM Bank must be tilled
up.

 TIN Certificate.

 Must be submitted a copy of trade license

Partnership Account
 Copy of registred partnership deed.

 Must be submitted a copy of partnership deed.

 To open account and for other operation a application required which have
to duly certified by the managing partner.

 Partnership letter duly signed by all partners.

 Copy trade license.

 Photocopy of company TIN.

 List of partners with full address and phone number.

Private and Public Limited Company Account

 Certified Copy of the memorandum and Article of association of the
company.

 Certified Copy of the incorporation of the company.

 Board resolution for opening the account and authorization for its
operation duly certified by the Chairman/Managing Director of the
company.

 Copy of update trade license.

 Photocopy of company TIN.

 List of Directors with designation, full address and phone number.

 Certifacate of registration for insurance company.

Clubs/Societies/Trustee/Associations/Non-trading Institutions etc

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  Certified copy of Registration certificate.
 Copy Constitution/Bylaws/ Memorandum and Article of association/ Trust
Deed.
 Resolution of the Board/Executive Committee authorizing opening the
A/C with the Bank naming persons who will operate the A/C.
 List of Members of the governing body/Executive committee with address
and phone number.
 Permission letter from NGO.

That’s all about the additional papers required for various type of account.

3.3 Account Closing

To close an account, parties may be requested to send an application along with the
unused leaves of the cheques Books issued to them.

On receipt of the application, the following will be done:

 The signature of the account holder shall be verified.

 The number of unused Cheques Leaves shall be noted there on.
 Before the account is closed the Branch in Charge shall approve the application
after asserting the liability, if any, and incidental charges to be debited to the
account.
 After debiting the incidental charges to the account, the account holder shall be
advised to draw the remaining balance from his account.
 The “Account Closed” stamp shall be affixed on the Account Opening Form
and Specimen Signature Cards.
 The application shall be posted with the account Opening Form and the
Specimen Signature Cards shall be kept separately under lock and key.
 An Authorized Officer shall destroy the unused Cheque leaves.
3.4 Deposit Account

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Deposit is one of the principal sources of fund for investment of commercial banks and
investment of deposit is the main stream of revenue in banking business. Various kind of
deposits are below

3.4.1 AL-WADIAH CD/MSD/MSTD ACCOUNT

 DEPOSITE OF Al-Wadiah /CD/MSD/MSTD account will bear following
weightage

-Deposite of Al-Wadiah current account will not get any profit.

-MSD will bear .75 weightage.
-MSTD will bear .62 weightage.
2) All instruction to the bank regarding stop payment, issuance of cheque book,
bank solvency certificate, statement etc. should be in writing
3) The customer must observe proper documentation formalities before opening
account with the bank. No cheque book will be issued unless and until the
entire requirement are not completed.
4) The bank received the right to close any account having zero bvalance and
without transaction for 1 year.

3.4.2 MUDARABA TERM DEPOSITE RECIPT ACCOUNT

 Any adult person having sound mind or any organization can open MTDR by
depositing 10000 tk.
 One or more account can be open in one branch.
 Deposit of MTDR account will bear the following weightage

Period Weightage
1 Month .83
3 Months .88
6 months .92
1 year to 3 year .96

04-Table: MTDR Weightage rate.

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  If any depositor intends to encash her MTDR before maturity, no profit will
provided for encashment within 1 month. But after completion of few periods
the account holder will get profit.

 In case of death account holder the nominee can continue the account.

3.4.3 MUDARABA SUPER SAVING SCHME

 Any adult person having sound mind or any organization can open this scheme
by depositing 5000 tk.

 One or more account can be open in one branch.

 If any depositor encashment before maturity no profit will provided before 1

year.

 Profit shall be allowed if it is encashed after 1 year.

 In case of death account holder the nominee can continue the account.

3.4.4 Other scheme is as follow:

-MUDARABA MULTIPLUS SAVING SCHME Any adult person having sound mind
or any organization can open this scheme by depositing 5000 tk. One or more account
can be open in one branch. In case of death account holder the nominee can continue the
account.

-Mudaraba Monthly Savings Scheme (MSS) A monthly savings scheme for 5, 8, 10 or

for 12 years. Secure your future with ease. A small savings of today will provide you
comfort tomorrow. The benefits that will get from MSS are below_

Term Size of installment and amount payable on maturity (tk)

Year
500 1000 2000 5000 10000 20,000 25,000 50,000
s

1,56,16 15,61,64 19,52,05

5 39,041 78,082 3,90,411 7,80,823 39,04,119
4 7 9

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 1,48,40 2,96,80 14,84,04 29,68,09 37,10,12
8 74,202 7,42,024 74,20,245
4 9 9 8 2

1,05,09 2,10,19 4,20,38 10,50,95 21,01,90 42,03,81 52,54,76 105,09,52

10
5 0 1 2 5 0 2 5

1,44,46 2,88,92 5,77,84 14,44,61 28,89,23 57,78,47 72,23,09 144,46,18

12
1 3 7 8 6 2 1 2

05-Table: Mudaraba Monthly Savings Scheme on maturity.

-Mudaraba Monthly Income Scheme (MIS) A monthly scheme by depositing 50,000 tk

only. A sure investment for a steady return. Actually, steady money makes your money
work for you.. The benefit that will get from MIS are below

Amount of Deposit(tk) Monthley expected Benefit (tk)

50,000 500

100,000 1000

200,000 2000

500,000 5000

10,00,000 10000
06-Table: MIS Expected Profit.
-Mudaraba Hajj Scheme: In order to smooth arrangement of fund for performing Hajj
the bank has introduced this scheme for 5, 8, 10, 15, 20 years period.
3.5 Issuance of Check Book
Fresh checkbook is issued to the account holder only against requisition on the prescribed
requisition slip attached with the checkbook issued earlier, after proper verification of the
signature of the account holder personally or to his duly authorized representative against
proper acknowledgment.
Process of Issuance Fresh cheque book

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 07-Figure: Issuance of Check Book
In present days the bank is providing MICR (Magnetic Ink Character Recognition)
cheque books to its clients according to Bangladesh Bank circular. MICR is a process
where cheques are printed & encoded using magnetic ink.

3.5.1 Features of MICR:

 Personalized cheque book with name & account number printed
 Account number & bank information encoded in a machine readable format.

3.5.2 Advantages of MICR:

 Cheque clearing time will be reduce, funds will be available faster
 The risk of cheque related fraud & forgery will minimize

3.6 Clearing

According to the Article 37(2) of Bangladesh Bank Order, 1972, the banks, which are the
member of the clearinghouse, are called as Scheduled Banks. The scheduled banks clear
the cheque drawn upon one another through the clearinghouse. This is an arrangement by
the central bank where every day the representative of the member banks gathers to clear
the cheque. Banks for credit of the proceeds to the customers’ accounts accept Cheque

Page 27
and other similar instruments. The bank receives many such instruments during the day
from account holders. Many of these instruments are drawn payable at other banks. If
they were to be presented at the drawee banks to collect the proceeds, it would be
necessary to employ many messengers for the purpose. Similarly, there would be many
cheque drawn on this the messengers of other banks would present bank and them at the
counter. The whole process of collection and payment would involve considerable labour,
delay, risk and expenditure.

All the labour, Risk, delay and expenditure are substantially reduced, by the
representatives of all the banks meeting at a specified time, for exchanging the
instruments and arriving at the net position regarding receipt or payment. The place
where the banks meet and settle their dues is called the Clearinghouse.
The main function of clearing section is to operate with safety and security of financial
transaction of financial instrument like DD, PO, Cheque etc. on behalf of the customers
through Bangladesh Bank Clearing House, Outward Bills for collection (OBC), Inward
Bills For Collection (IBC).

 Clearing House – Inward and Outward Clearing

3.6.1 Inward Clearing

Under this system negotiable instruments of different banks presented in the Clearing
House are received by the representative of the respective bank and bring the instruments
of their branches for making payment.

When the cheqes of its customer are received for collection from other banks, the
following should be checked very carefully;

 The cheque must be crossed.

 The cheque should not carry a date older then the receiving date for more 6
months.

 The collecting bank must check whether endorsement is done properly or not.

Page 28
  The amount both in words and figures in deposit slip should be same and it should
be in conformity with the amount mentioned in word and figures in the cheques.

 Instrument (DD/Cheque/PO) comes from principle office.

 Entry in ‘Inward Register”

 Cheque- in computer.

 DD-DD payable

 Pay order respective register.

 Sing in the register by authorized officer

 Cancellation of instrument

 Send IBCA to Local Office for honored instrument

 Send Return memo, showing cause, to Office for dishonored instruments.

3.6.2 Outward Clearing:

Under this system negotiable instruments drawn on other banks are presented in the
respective bank through Clearing House for receiving payment and after receiving the
proceeds of the cheques / instruments the accounts of the respective clients are credited

When the financial instruments like PO, DD, Cheques are collected by specific branch
within the Dhaka city and not of their own branch then the Outward clearing will be
functioned.

The procedures of Outward Clearing are followed:

 The instruments with schedules to the main branch of EXIM Bank Bangladesh
Ltd. With issuing an Inter Branch Debit Advice (IBDA).

 Clearing stamps are affixed on the instruments.

 Checked stamps are apparent discrepancy.

 The authorized signature endorses instruments.

 Particulars of the instruments and vouchers are recorded in the “Outward

Clearing” register.

Page 29
  The clients receive the duty signed instruments and also branch code number
affixed on the instruments.

 Entry in the Outward Clearing Register.

3.7 Remittance
The main function of remittance department is to transit the money from one place to
another with a view to minimizing the risk associate with handling cash. I have learned
various mechanism of remitting fund.

There are three ways of remitting fund:

 Payment order (PO)
 Demand Draft (DD)
 Telegraphic Transfer (TT)

3.7.1 Payment order (PO)

Payment order is an instrument used to remit fund on behalf of the client within local
clearing zone. Payment Order is a process of money transfer from payer to payee within a
certain clearing area through banking channel. It’s an order of local payment on behalf of
the bank or its constitution.

Payment order issuing process

For issuing a pay order the client is to submit an Application to the Remittance
Department in the prescribed form (in triplicate) properly filled up and duly signed by
applicant. The processing of the pay order Application form, deposit of cash/cheque at the
Teller’s counter and finally issuing an order etc.Applicant must fill up the pay order form.
Where payee order number, payee name, amount in figure & words are available.

Charges for P.O as follows:

Amount (tk) Commission (tk) Postage (tk) Total (tk)

1-10000 25 4 29
10001-100000 60 9 69
100001-Above 120 18 138

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 05-Table: Charges for P.O

3.7.2 Demand Draft (DD)

Demand draft is a most popular instrument of money transfer from one corner of the
country to another. This can be issued by a customer from a particular bank s branch of
the same bank to pay a fixed sum of money to a certain person or order on demand.

Issuing process DD
The customer is asked to complete DD application form which treated as credit voucher
for EXIM Bank Limited General Account. The voucher given to the customer to deposit
cash with the cash department. The cash department receives and delivers the vouchers to
the remittance department.

In D.D there must have important information are as follows

 D.D number
 Control number
 Payee name & A/c number
 Amount in ward & in amount
 Branch code of from & to
 Test number
 Signature of applicant

Charges for D.D as follows

Amount (tk) Percentage of Charge

0-250000 15%
Source: Branch
06-Table: Charges for D.D

3.7.3 Telegraphic Transfer (TT)

Telegraphic Transfer is an instrument for transferring money by a telephonic massage or

telex from one bank to another of different location or from one branch to another branch

Page 31
of different location of the same bank. Generally it is an instruction from importers bank
to the exporter’s bank or some other bank in the exporter’s country to a named
person.Andits not available now.

3.7.4 Difference between Pay orders, Demand draft

Points Pay orders Demand draft

Explanation Gives the payee the right toIt’s an order of issuing bank on another
claim payment from the issuingbranch of the same bank to pay money to
bank. payee on demand.

Payment from Issuing branch only. Order branch.

Generally usedWithin the clearing house areaOutside the clearing house area of issuing
to remit of issuing bank. branch. Pay can also be the purchaser.

Payment Payment is made throughConfirm that the DD is not forgetting one.

process of theclearing. Sent advice. Check the test code. Make
Paying Bank payment.

Charge Only commission Commission and telex charge.

Cost Low More than TT

Time Lengthy Short time

07-Table: Difference Between PO, DD.

Page 32
Chapter: 04
Page 33
 Internship duties
And
Responsibilities

4.1 Duties and responsibilities as an intern

As a student of MBA with the requirement of my course I was assigned Export Import
Bank of Bangladesh Ltd. (EXIM) Dhaka for my internship. I was assigned to work on
General Banking. So my duties are on general banking activity.
In the internship period it is very important for anyone where practical experience
gathered. In the period of three months internship program I have learn many thing about
General Banking. Every employees on their helped me so much so understand the work
easily. During my internship period, I have worked in different sections like Accounts
Opening, Clearing, remittance and dispatch of the General Banking Department. During
my three months internship programs I have worked 10.00am to 6.00pm at every day.

4.2 As an Intern my Accomplishments are as Follows

 Account Opening
I worked first in EXIM Bank in the account opening department. Here I learnt the
procedure for opening an account. The documents that are need for opening an account.
In EXIM bank limited there are various types of account. Here I have worked at least 20
days. This is important section of the bank. It deals with the different products. These
products are the core sources of deposit. Here I have acquainted with different products
that the bank offers to acquire deposit. I also have acquainted with the checklist of the
account opening. Based on the account operating mode the bank sets various

Page 34
requirements for its clients. This is called the checklist. I have also learned the important
steps regarding account opening and account closing.

 Clearing Section and posting Clearing Cheque (NIKASH)

Every day I received several cheques from clients. I also initial it the deposit slip and put
branch seal and endorsement seal in the cheques. My responsibility ensures account
number, account’s holder name. In this section my last duty posting the clearing cheque
in the computer.

 Provide information any type of customer

I also provide any type information to the customer. A tried my best to give the right
information to the customer. When any customer does not understand anything tried to
help them. Most of time I gave them information about account opening.

 Pay order issue

I issued more than 3 or 4 pay order every day. At first customer is supplied with PO form.
After filling the form, the customers pay the money in cash or cheque. The officer then
issues PO on its specific block. The block has three parts one for bank; other two parts for
customer.

 Demand Draft
The demand draft is written order by one branch of a bank to pay a certain sum of money
to or to the order of a specific person.
Making Outward Bill for collection.
A cheque come from other bank for clearing then the cheque sent to the manager by letter
to save cash client’s account.

 Receiving & Sending Letters

There are two type letters on the branch. The letter come from outside or another branch
those are received in inward book and a serial number put in the letter. And the other one
is Banks letter that sends to another bank or branch by putting also a serial number.

Page 35
  Issuing Cheque Book
Fresh checkbook is issued to the account holder only against requisition on the prescribed
requisition slip attached with the checkbook issued earlier, after proper verification of the
signature of the account holder personally or to his duly authorized representative against
proper acknowledgment.
I issue more than 50 or 60 cheque to the customer. It’s not so easy to issue a cheque book.
Have to find out here the demanded cheque and then have to record it. And finally give
the cheque book to the customer and customer signature in the cheque discount file.

Monthly activities
The sequence of my Monthly activities can be summed up as under:

Department Monthely
Dispatch (in,out) 300
Account Opening 90
Account Closing 20
Issuing Cheque Book 150

4.3 Problems Encountered

During the internship period there are various problems. From the beginning the problem
were started but at ending the problem is being solved and the problems are given bellow:
 Main problem is to adjust with the office environment.
 Problem is how to open account.
 Also how to close account.
 At the first time I can’t issue checqe book so it’s a problem.
 At the beginning I don’t know how to record inward or outward.
 At the early day I don’t know what is dispatch. What have to do with that.
 Etc
But after day by day all of the above problems are become in solution by the help of the
employee of EXIM Bank. They are kind full to help me to give answer of my question.

Page 36
4.4 How Internship Experience Impacts My Career
I have learnt much necessary information about the banking sector and their activity. As
my focus concern was General Banking so I was more involved with that,than other
department. Now, it is very clear to me how EXIM Bank Limited operates their operation
on the ground of general banking in this country. The internship experience will help me
much to build my creer.My learned experiences are as follows:
 I learned the formalities to open several account in EXIM Bank Limited.

 I got information about the requirements for opening account

 I also observe the procedures to close an account.

 As I also work at clearing so I closely experience clearing house operation.

 Providing information to their client is an important activity for a bank. I

learned the way about how EXIM Bank provides the information to their client.

 Verify signature in different issue was one of my learning’s from the Bank.

 I learned the process to renew FDR account at the Bank.

 I experienced the formalities to issue a Pay Order.

 I learned the procedures to issue Demand Draft.

 I learned how to issue check book.

 I issue and receive Mail for Main Branch with others.

 Finally, I learned how to prepare an internship report.

 Learned about the office environment.

All this above learning point will be helpful for my future. Those will be helpful for my
career. As I have learned many things I can use them on my future to improve my
position to run faster on job market.

Page 37
 Chapter: 05

SWOT Analysis
Of
EXIM Bank Limited

Page 38
5.1 SWOT Analysis of EXIM Bank Limited
SWOT Analysis is the detailed study of an organization’s exposure to customers and
potential in perspective of its strength, weakness, opportunity and threat. This facilitates
the organization to make their existing line of performance and also forces to improve
their performance in future in comparison to their competitors. As through this tool, an
organization can also study its current position, it can also be considered as an important
tool for making changes in the strategic management of the organization. I prepare that
SWOT analysis on the basis of present condition of the bank.

5.1.1Strength:
The strength of EXIM Bank Limited that can be find out from the SWOT analysis
that are bellow:
 EXIM Bank Limited has already established a favorable reputation in that area. It
is one of the leading private sector commercial bank in Bangladesh. The bank has
already shown a tremendous growth in the profits and deposit sector.
 EXIM Bank Limited has provided its banking service with a top leadership and
management position.
 EXIM Bank Limited has already achieved a high growth rate. The number of
deposits and the loans and advances are also increasing rapidly.

Page 39
  EXIM Bank Limited has an interactive corporate culture. The working
environment is very friendly, interactive and formal. And there are no hidden
barriers or boundaries while communicate between the superior and the
employees. This corporate culture provides as a great motivation factor among the
employees.
 EXIM Bank Limited has the reputation of being the provider of good quality
services to its customers.

5.1.2 Weakness
The weakness EXIM Bank Limited that I identified that are bellow:

 The bank location of EXIM Bank Limited is not on a suitable place.

 The service quality of EXIM Bank Limited is poor with regard to Multinational
Banks located here.
 In terms of promotional sector, EXIM Bank Limited is not in a strong position.
 The bank branches are not able to find out necessary document at demandable
time.

5.1.3 Opportunity
The opportunity that is available for EXIM Bank Limited to explore itself is given
bellow:

 In order to reduce the business risk, EXIM Bank Limited has to expand their
business portfolio. The management can consider options of starting merchant
banking or diversify into leasing and insurance sector.
 A large number of private banks coming into the market in the recent time. In this
competitive environment EXIM Bank Limited must expand its product line to
enhance its sustainable competitive advantage.
 They can improve their marketing side to focus out the branch..

Page 40
  In addition of those things, EXIM Bank Limited can introduce special corporate
scheme for the corporate customer or offer who have an income level higher from
the service holder. At the same time, they can introduce scheme or loan for
various service holders. And the scheme should be separate according to the
professions, such as engineers, lawyers, doctors etc.
 Opportunity in the retail banking lies the fact that the country’s increased
population is gradually learning to adopt consumer finance. The bulk of our
population is middle class. Different types of retail leading products have a great
appeal to this class. So a wide variety of retail lending products has very large and
easy pregnable market.

5.1.4 Threats
The availability of threats for EXIM bank in the market is bellow:

 All sustaining and upcoming multinational, foreign and private banks pose
enormous threats to EXIM Bank Limited.
 The default risks of all terms of loan have to be minimized in order to sustain in
the financial market because the default risks lead the organization toward
bankruptcy. EXIM Bank Limited will have to remain vigilant about this problem
so that proactive strategies are taken to minimize this problem.
 The low compensation package of the employees from the mid level to lower
level position threats the employee motivation. As a result good quality
employees leave the organization and its effects the organization as a whole.

So these are all about the SWOT analysis of EXIM Bank Limited. Here Strength and
Weakness is internal environment. And on the other hand Opportunity and Threat is
external environment.

5.2 Findings

Page 41
*0 The general banking process of EXIM Bank Ltd is not fully systematic and

monitoring process is not maintained regularly.

*1 The documentation of everything is properly maintained.

*2 Sometimes the investment & deposit ratio goes very close which is very risky for

the bank.

*3 The overall monitoring system is completely network dependent, so if the

network fails for some reason all the operation will stop.

*4 Customer satisfaction level is quite good but sometimes the conversation with

some customers goes negative because of the shortage of well experienced

customer service officials.

*5 EXIM bank follows the Shariah rules & regulations which are not known to the

customers.

*6 The service quality of EXIM Bank Limited is poor with regard to Multinational

Banks located here.

*7 In terms of promotional sector, EXIM Bank Limited is not in a strong position.

*8 The low compensation package of the employees from the mid level to lower

level position threats the employee motivation. As a result good quality

employees leave the organization and its effects the organization as a whole.

Page 42
Chapter: 06
Page 43
 Recommendation
&
Conclusion

6.2 Recommendation
EXIM Bank Ltd. is one of the most potential Banks in the banking sector. It has a large
portfolio with huge assets to meet up its liabilities and the management of this bank is
equipped with the expert bankers and managers in all level of management. So it is not an
easy job to find out the drawbacks of this branch. I would rather feel like producing my
personal opinion about the ongoing practices.

For more improvement of the service the following measures may be taken

*0 Continuous improvement of the identified problem.

*1 Ensure Proper Maintenance of Files.
*2 Ensure Proper Communication System and Maintenance of Machineries.
*3 More Gifts and Discounts for the Marginal Customers.
*4 The bank location of EXIM Bank Limited is not on a suitable place. So it
has to shift in a suitable place.
*5 In terms of promotional sector, EXIM Bank Limited has to more emphasize
on that.
*6 The general banking process of EXIM Bank Ltd should be fully systematic
and monitoring process must maintained regularly.

Page 44
 *7 We should appoint few experienced customer service officials to satisfy the
customers.
*8 We must careful about the investment & deposit ratio.
*9 The latest technology & an uninterrupted network system have to be
ensured. It will save the officials from much hassle and will save time.
*10 Decision making process can be made more decentralized. Participative
approach should be adopted to gain prompt and effective result.
*11The Shariah based business term & conditions should be introduced to the
customers.
*12 The compensation package of the employees should be attractive to
motivate the employees.

So these are all about the recommendation to improve the weakness of EXIM Bank Ltd.

6.1 Conclusion

From the practical implementation of customer dealing procedure during the whole
period of my practical orientation in EXIM Bank Ltd. I have reached a firm and concrete
conclusion in a very confident way. Performance of EXIM Bank Ltd during the last five
years has proved that with strong desire and will power one can achieve whatever target
he may have. The bank has succeeded in achieving more customer than many other
competitors.

In my study I have found that EXIM Bank Ltd. has reached this position by its excellent
customer’s service, commitment, people’s love and dedicated human resources. EXIM
Bank Ltd. showed its supremacy in all kinds of banking operations in our country.

Bank is the largest organization of mobilizing surplus domestic savings. Attractive

Savings Schemes are offered by EXIM Bank Ltd like MSS, MSD, MTDR, MSTD etc.
Schemes are designed concentrating in different purposes to help the fixed income group
people to help in need. Branch-Officials are also whole-hearted and dedicated to serve
their customer with utmost care. The officials follow the policy very strictly. They are

Page 45
choosy and conservative in sanctioning loan. The proposal is thoroughly scrutinized by
the loan sanctioning authority. The total function of the investment division is monitored
periodically EXIM Bank Ltd always tries to increase foreign exchange through import,
export and remittance. This bank always conceives amicable behavior with exporters and
helps them in their business activities as a trustee friend. It encourage importer to import
goods in legal procedure and provide financial assistance for doing business smoothly.

EXIM Bank Ltd is going well. Though there are some drawbacks in implementing the
different tasks manually, it can be overcome through the involvement of more experts in
decision making process and utilizing the tools to judge integrity of the customers.
Finally it can be argued that through the results achieved so far are not satisfactory, why
not the bank using a modern scientific technique for enhancing its strength and there lies
the opportunities to make it more effective in the future for their own benefit.

Page 46
 Bibliography/References

References

1. EXIM Bank Website-WWW.eximbankbd.com

2. Prospectus of EXIM Bank.

3. EXIM Bank annual report from 2007 to 2014

4. Daily Statement Affairs of EXIM Bank Ltd.

5. A Way to Islamic Banking: Customs & Practice By Dr. Mohammed

Haider Ali Miah

6. Kabir Hassan (2003) , Islamic Banking, Islamic Economics Research

Bureau Islamc Banking

7. Rahman A. A. M Habibur (2010),Islami Banking, 4 th Edition, Halal

Parvin, Bangladesh
Page 47
8. Newsletters, Journals of EXIM Bank.

9. Bangladesh Bank website- www.bangladesh-bank.org

Page 48