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Case Study (Barry's Communication Barrier)

Barry faces several communication challenges as the food service manager at a casual dining restaurant. These include a language barrier as English is not the primary language for many employees. There is also a diversity in age, culture, and ethnicity among employees. High employee turnover leads to rushed training. Barry must also manage his own emotions and ensure proper hygiene and grooming so as not to undermine his communication. Some solutions Barry could consider are using visual aids and signs in multiple languages, tailoring his communication style to different age groups, providing consistent training, and making sure to model good hygiene and emotional regulation himself. Effective communication can also motivate employees if Barry addresses them by name, communicates openly, and leads by example in following food safety guidelines

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Tejal Satam
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7K views2 pages

Case Study (Barry's Communication Barrier)

Barry faces several communication challenges as the food service manager at a casual dining restaurant. These include a language barrier as English is not the primary language for many employees. There is also a diversity in age, culture, and ethnicity among employees. High employee turnover leads to rushed training. Barry must also manage his own emotions and ensure proper hygiene and grooming so as not to undermine his communication. Some solutions Barry could consider are using visual aids and signs in multiple languages, tailoring his communication style to different age groups, providing consistent training, and making sure to model good hygiene and emotional regulation himself. Effective communication can also motivate employees if Barry addresses them by name, communicates openly, and leads by example in following food safety guidelines

Uploaded by

Tejal Satam
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Q1 – What are the communication challenges and barriers Barry faces?

Barry is a food service manager at casual dining restaurant. Barry is responsible for supervising
managing all the employees in the back of the house.

The following are the communication challenges & barrier faced:-

a) English is not the primary language of the employee communication itself is a barrier no
instruction will be understand by the employee.
b) The age group being 16 years old o 55 years old as they are from different age group their level of
formality, attitude, values, medium of communication differ.
c) Diversity in cultural & ethnic background as level of hygiene, the food served, plating of the food
differs.
d) Due to high turnover training is often rushed, on job training. Therefore they aren’t much
productive, hygiene safety etc.
e) Barry’s own emotional stage can affect his work.
f) Barry’s own upcoming & hygiene factor can be barrier itself as it is not dressed properly or
cleaned therefore cannot command employee for the same.

Q 2 - What solutions might Barry consider in addressing each of these challenges and
barriers?

As a restaurant supervisor, Barry can consider the following solutions to address various barriers to
communication –

a) Age Barrier: Having employees in various age categories can pose a unique set of challenges. Barry
needs to communicate with different age groups differently with varied apt mediums of communication
and be inclusive.

b) Language Barrier: This can be addressed by posting signs in employees' primary language. Also,
putting signage with visuals (pictorials) and not just words will make it easy to comprehend by every
single employee even though they speak different languages.

c) Cultural and Ethnic Barrier: Barry may need to identify the various ethnicities and understand them in
terms of food safety issue. Pictorial representation of food safety protocols can be hung in the different
areas in kitchen for one-time instruction.

d) High Employee Turnover Barrier: Visual instructions, written handouts and shadow training must be
made mandatory to manage large number of existing as well as new-coming employees. Regular short
meetings can be conducted to understand how much more practice he may need to learn his job
thoroughly.

e) Emotional Barrier: It is extremely important that Barry keeps his emotions in check before entering the
restaurant as it may hamper with his effective communication ability. He needs to be calm and have self-
awareness.
f) Hygiene and Grooming of the Supervisor: Barry needs to make sure he is well groomed before he
lectures his employees.

Q3 - What are some ways Barry might use effective communication as a motivator for
employees to follow safe food handling practices?

a) Barry will have to become one of them in order to effectively communicate as a motivator.

b) Address employees with their first name to sound and mean friendly.

c) Communicating openly with your employees is a reliable way to motivate them and improve office
morale.

d) Actions speak louder than words show the employees that you follow the guidelines instead of just
telling them. Visuals have a huge impact on holistic development.

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