Sailaja Putta

Sailaja5461@[Link]
901-443-1356

Summary

● 8 years of hands-on experience as a Salesforce Administrator, Development and Deployment

Specialist with domain experience including Requirement gathering, design, development,
enhancements, deployment.
● Hands on experience in [Link] Integration, Developing and Deploying custom
Integration Solutions.
● Experience in salesforce lightning framework
● Experience in Administration, Configuration, and Implementation of Salesforce CRM and
SFA applications based on Apex Language and [Link] Platform.
● Experience with Apttus Advanced Workflow Approval.
● In-depth experience with business CRM processes like Lead Management, Pipeline
Management, Case Management, Account Management, Reports and Dashboards,
Forecasting and Campaign Management.
● Experience in SFDC development using Apex classes and Triggers, Visual Force Page, Visual
Force Custom controller components, S-Controls, [Link] IDE, SOQL, SOSL.
● Proficiency in SFDC Administrative tasks like creating and customizing Profiles, Roles, Users,
Page Layouts, Email Services, Approval, Workflows, Validation rules, Reports,
Dashboards, Tasks and Events.
● Experience in data migration using Import wizard and Apex Data Loader.
● Used [Link] Web services API like REST, BULK, and SOAP and outbound messaging for
implementing web services through WSDL in the application for access to data from External
systems and websites.
● Implement automated M Unit tests with a minimum of 80% code coverage for all code delivered.
● Done with preparation of design document specifications, troubleshoots and testing.
● Followed Agile Methodology with a 2-week sprint process, which included iterative application
development, monthly sprints, standup meetings, poker planning sessions, elaboration sessions
and customer reporting.
● Developed RESTful/SOAP web services in Mule ESB based on SOA architecture.
● Accomplished in implementing integration flows using Mule any point Studio to connect to
REST, SOAP service, Oracle Database, and Active MQ broker.
● Good hands-on experience in designing Mule ESB templates.
● Developed SFDC Customized Reports, Dashboards and Processes to continuously monitor data
quality and integrity.
● Extensively worked on the [Link] Sandbox and Production environment including
creating Sandboxes and refreshing it from time to time.
● Hands-on configuration of all new and existing [Link] features including user
management, security, custom objects, page layouts, validations, workflows, flows, process
builders, Einstein Analytics, and other 3rd party applications.
● Implemented flows for salesforce outbound / inbound calls and business process.
● Experience in MuleSoft Any point API platform on designing and implementing Mule APIs.

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 ● Strong knowledge and hands on experience in documenting and designing REST API's using
RAML File.
● Involved in database design on SQL Server and development of different database objects
containing functions, triggers, store procedures.
● Assisted in the front-end development and documentation, UI development, assist other
developers in methodology documentation when needed

TECHNICAL SKILLS:

Salesforce Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visual
Technologies Force (Pages, Components & Controllers), S-Controls, Apex.

Salesforce Tools Salesforce CRM, Salesforce SFA, Apex Custom Controllers, Apex
triggers, Apex classes, Apex web services, Visual force Pages, Eclipse
3.4, [Link] IDE, Apex Data Loader, SOQL, SOSL, Workbench,
Analytical snapshots, e TFS, Jenkins,
Integration Tools REST, SOAP, MULE ESB

Web Related HTML5, Java Script, Ajax, CSS, XML, DHTML, C, C++, J Query
Languages Apex, HTML

PROFESSIONAL EXPERIENCE:

Phillips66, Bartlesville, OK Aug 2019 – Till Date

Salesforce Developer

Responsibilities:

● Performed Post-deployment activities and Sandbox refresh operations.

● Involved in migrating Components to Production using ANT migration tool.
● Performed deployments in various environments like UAT, QA and Production using Jenkins.
● Administered and monitored the company’s Salesforce CRM application. Created the workflows
for automated lead routing, lead escalation and email alert.
● Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level
and Field-Level security and configured their sharing settings.
● Involved in gathering customer requirements from business user teams spread over the Sales,
Marketing and Customer service.
● Involved in creating gap analysis documents, clearly identifying the data, business process and
workflows of the organization with respect to [Link] implementation.
● Developed and Customizing [Link] application based on the user needs.
● Developed field & page layout customization for the standard objects like Account, contact,
Leads.
● Maintained and gave permissions to communication templates based on Profiles.
● Performed Data Analysis and migrated data from SQL Server database to salesforce.
● Responsibilities include the working with Analytics and [Link] Cloud teams to develop,
manage, maintain, and support Einstein Analytics technical integrations, dashboards, data and
manage platform administration. 

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 ● Working knowledge with data modeling and analysis to conduct ad-hoc analysis on large sets of
data using various tools like Salesforce Einstein Analytics, R, Python etc. and provide
results/findings/insights to the business owners or management team.
● Involved in Accounts Merging, maintaining Public Groups.
● Experience in building reusable UI components and pages with Lightning component
framework.
● Worked on Salesforce Lightning Components for building customized components replacing
the existing ones.
● Developed RESTful/SOAP web services in Mule ESB based on SOA architecture.
● Worked with senior team members to analyze each product and its competitor, to integrate new
products, and optimize existing products.
● Worked with end users during User Acceptance Testing (UAT) and fixed defects in time
● Worked on data migration from databases to SFDC using Data Loader.
● Expertise in using Mule soft Anypoint studio in creating various flows to integrate applications,
Web services, API's and databases.
● Build the organization’s role hierarchy by adding the Roles as per the organization structure and
created custom profiles to satisfy the organization’s hierarchy.
● Performing the Risk Analysis and Cost Assessment for the Project implementation.
● Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field
Updates and Outbound Messages to manage the Workflow & Approval.
● Worked on various [Link] standard objects like Accounts, Contacts, Leads,
Campaigns, Opportunities, Quotes, Activities.
● Created new custom objects, assigned fields, custom tabs, components, custom reports.
● Created custom Reports based on business need and associated them to Dashboard.
● Customizing Company Profile, Security Controls and Communication Templates of the
organization as per the organization requirements.

Environment: [Link], Visual force Pages, Component, ANT, Change Set, Controllers, Mule
Server 3.7.3/3.8.3, SoapUI/REST, Jenkins, XML, JMS, Log4j, Data loader, SOQL, SOSL, Apex
Schema Builders, and Custom Tabs, Advanced use of Microsoft Excel

FedEx, Memphis, TN June 2018 – July 2019

Salesforce Developer/Admin

Responsibilities:

● Responsible for Customization of various [Link] standard objects like Campaigns,

Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
● Implemented Web-to-lead to track and solve leads from the company website.
● Created different workflow rules and Approval for various campaign processes.
● Designed, and developed the Custom objects, validation rules, Page layouts, Custom tabs,
Components, Visual Force Pages to suit the needs of the application.
● Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for
various functional needs in the application
● Created the workflows for automated lead routing, lead escalation and email alerts.
● Work closely with prospects/clients to identify technical requirements and technical infrastructure
for CRM based enterprise solutions.
● Worked as enhancement team member and performed the roles of [Link] Administrator
in the organization.
● Migrated deprecated Data Mapper mapping to Data Weave in MULE ESB.
● Strong experience in Integration Technologies like Mule ESB integrating various third-party
financial solutions with the custom-made web application.
● Designed and developed enterprise services using REST based APIs.

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 ● Triggered interface events by user interactions, which includes Lightning Component
framework and involved in building Lightning Components using the aura framework.
● Expertise in aura framework, Lightning Components and Salesforce Lightning Design System
(SLDS).
● Created Aura based Components, Attributes, and Controllers which can be compatible to
access through Lightning App builder.
● Advanced knowledge of Heroku and Buddy.
● Involved in the maintenance of the previous versions of the product by addressing bugs and client
issues.
● Involved in integrating web service with [Link] to load Leads back and forth from
[Link] to Legacy and vice versa.
● Developed and configured various Reports and Report Folders for different user profiles based
on the need in the organization.
● Responsible for creating Sharing rules among all the users in Different Roles and Subordinates.
● Responsible for creating Queues, Workflows rules and tasks to share and automate work to the
users in the Queue.
● Created unit test cases and coordinated change requests to drive the business requirements during
Integration and Testing stages.
● Working with Operations Manager and users to determine business requirements, provide
administrative support and design /implement solutions in [Link] CRM.

Environment: [Link] platform, Sales Cloud, Service Cloud Apex Language, VisualForce,
Data Loader, Workflow & Approvals, Reports, ANT, Change Set, Custom Objects, Custom Tabs,
Email Services, Security Control, Web Services, SOAP, UI, Eclipse, SOQL, SQL, Heroku, Jenkins.

MAERSK, Charlotte, NC Mar 2015 – May 2018

Salesforce Admin

Responsibilities:
● Performed the roles of [Link] Administrator in the organization.
● Interacted with various business team members to gather and document the requirements.
Implemented the requirements on the [Link] platform and [Link] IDE Plug-
in using Eclipse.
● Worked on various [Link] standard objects like Accounts, Contacts, Leads,
Campaigns, coordinated with users to determine requirements and prepared design
documents.
● Performed detailed analysis of technical and business requirements Reports and
Opportunities.
● Closely worked with [Link] consultants while implementing the solutions for
the requirements.
● Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs,
and Components, to suit the needs of the application.
● Involved in [Link] application setup activities and customized the apps to match
the functional needs of the organization.
● Developed various Custom objects, Tabs, Entity-Relationship data model, validation
rules, Components.
● Used Data Loader for insert, update, and bulk import or export of data from
[Link] Objects. Used it to read, extract, and load data from comma separated
values (CSV) files.
● Defined lookup and master-detail relationships on the objects and created junction
objects to establish connectivity among objects.
● Involved in field & page layout customization for the standard objects like Account,
Contact, and Leads.

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 ● Involved in creating and customizing Email template and configuring them to the email
alert within the workflow rule for a standard/custom object.

Environment: [Link] platform, Sales Cloud, Service Cloud Apex Language, VisualForce,
Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services,
Security Control, HTML, Java Script, CSS, XHTML, DHTML, XML, Web Services, SOAP, UI,
Eclipse, SOQL, SQL.

GOGOVAN INDIA PVT LTD, India. June 2012 – Nov 2014

Salesforce Admin

Responsibilities:
● Carrying out Salesforce administrative work such as data entry, list uploading, list cleansing,
reports, etc.
● Customizing the Salesforce platform to meet the company’s needs.
● Liaising closely with business analysts, project managers and developers in order to ensure that
the Salesforce system is managed effectively.
● Creating and modifying reports and dashboards.
● Working closely with stakeholders to discuss and design new Salesforce enhancements.
● Keeping abreast of new CRM technology & innovations.
● Maintaining clear lines of contact with all colleagues.
● Developing customized solutions to complex IT problems.
● Identifying gaps between the businesses needs and standard application functionality.
● Documenting the business’s needs.
● Putting together Salesforce objects, fields, workflows, validation rules and profiles.
● Delivering Salesforce training to staff as required.
● Executing test plans.
● Keeping up to date with procedure amendments.
● Handling specific Salesforce duties as assigned by senior managers.
● Manipulating and reformatting data.

Environment: [Link] platform, Apex Language, Visual Force Pages, Controllers, Service
Cloud, Sales Cloud, SQL Server, Security Controls Pages, Data Loader, HTML, Java Script, Eclipse,
Windows XP.

EDUCATION:

o Master’s in Computer Science (Major- Information System and Engineering Management),

Harrisburg University of Science and Technology.
o Bachelor’s in computer science, SK University

CERTIFICATION:

● Certified [Link] Administrator (ADM 201)

● Certified [Link] Developer (DEV 401) / Platform Developer
● Certified [Link] Advanced Administrator (ADM 301)