Week 4 — Workplace Emotions,
Attitudes, and Stress
Chapter 4
Define Moods and Emotions?
Emotions are intense feeling that are direted at someone or something
They are a psychological and physiological response that puts one in a
state of readiness
They are usually nonconcious
Week 4 — Workplace Emotions, Attitudes, and Stress 1
Moods are feelings that are weaker than emotions but lack a contextual
stimulus
What are the types of Emotions?
High Activation, Negative Emotions
Distress
Fear
High Activation, Positive Emotions
Enthusiastic
Exited
Low Activation, Negative Emotions
Bored
Tired
Low Activation, Positive Emotions
Relaxed
Calm
What are the differences between Attitudes and Emotions?
Attitudes are judgements based of concious logical reasoning about something.
Emotions are brief events that happen non-conciously
What is Cognitive Dissonance?
This is an emotional response to incongruent befiefs and feelings
What is Emotional Labour?
This is the effort, planning and control required to express organizationally desired
emotions. The levels of display varies across cultures E.g expressed emotions are
discouraged in ethopia and japan while expected in spain and kuwait
What is Emotional Intelligence?
This is the ability of an individual to perceive, understand and manage the emotions
of oneself and others
Week 4 — Workplace Emotions, Attitudes, and Stress 2
Whatare some of the outcomes of emotional Intellignce?
Better Teamwork
Better management ofemotional labour
Effective Leadership
Better decisions
A more positive mindset
What are the responses to dissatisfaction?
It can be abbreviated as EVLN i.e:
Exit
Leaving the situation
Voice
attempting to problem solve
Loyalty
Waiting for the situation to improve
Neglect
Reducing work effort and increased absenteism
What are the two types of Organizational Commitment?
Affective Commitment
Emotional attachment to the organization
Risk of very high affective commitment. Suppornting the company illegally
Continuance Commitment
Calculative attachment
Employee only stays because they have no choice
Low performance and company involvement
What are the ways of Building Affective Commitment?
Enforcing Justice and fairness
Week 4 — Workplace Emotions, Attitudes, and Stress 3
Ensuring shared and congruent values
Developing Trust
Good Organizational Culture
Employee Involvement
What is Strees?
This is an adaptive responce to situations perceived as threatening to our well-being
Explain General adaptation sysndrome.
What are some workplace stressors?
Work constraints that impeads performance
Interpersonal conflict
Work overload
Week 4 — Workplace Emotions, Attitudes, and Stress 4
Low task control
What are some personal influences of strees on an individiual?
Physical health: Low Bad, High Good.
Good coping strategies
Personality: Low neuroticism and Higher Extravasion
Positive self-concept
What are ways to manage workplace stress?
Maintaininig a work-life balance
Withdrawing from the stressor
Changing perceptions
Controlling the consequences of stress
Receiving social support
Week 4 — Workplace Emotions, Attitudes, and Stress 5
