RAM KUMAR M
EMAIL: [email protected]
PHONE: + 91-7904028088
OBJECTIVE
To contribute Skills for challenging position this offers opportunities for growth and achievements,
to secure a position in the field utilizing my education, experience, acquired skills and utilize my
capabilities effectively for my personal development and the organization through individual effort
and teamwork.
EXPERIENCE SUMMARY:
• Overall Experience: 3 Years of Experience and Currently Supporting as IT Support Engineer
in Mr Cooper from 23.11.2018 to till date.
ROLES & RESPONSIBILITIES:
IT Support Engineer
Mr Cooper – CHENNAI
JUNE -2020 - CURRENT
Managing Network devices – Firewalls, Routers, Layer 2 & Layer 3 Switches across multiple
data centres for ensuring 100% uptime.
Extensively used Visio diagrams depicting Infrastructure Architecture to clients, Vendors, and
updating of diagrams on periodic changes in-network level.
Preserving network assets – Incident documents, Device Inventory, Diagrams.
Mounting and installation of Network devices [Firewall, Switches, and routers] on datacentres
based on the requirement needs.
Maintaining a basic hardening process for newly installed Network devices.
Working on day-to-day service requests raised by both internal and external teams based on its
priority.
Preparing of configuration and implement the same in firewalls, F5 and routers
based on client requirements and pursue the Change requests.
Troubleshooting network-oriented incidents and isolating the issue.
Periodically upgrade IOS for Firewalls, Routers, and Switches (L2 & L3) based on the
availability and maintain an up-gradation document.
Backup and administration in restoring if required on the IOS and configuration file.
Monitoring of Firewalls, Routers, and Switches a daily basis and responsible for weekly backups.
Uploading TMOS version in image-list and upgrade on required F5 partition.
Associate System Administrator
SYBRANT TECHNOLOGY PVT LTD – CHENNAI
NOV 2018 – MAY 2020
Designed and managed small office infrastructure using network devices such as Modems,
Switches and Routers.
Providing System Software and Hardware support, Configuration, Repair, Maintenance and
Installation.
Email id creation, Laptop and Desktop setup configuration for Onboard users.
Configuring & Monitoring of Computers and laptop for End users.
Configuration of Printers (network and local) and Scanners.
Checking ISP and Symantec portal for risk detections on daily basis.
Learned Website Migration process and to manage cPanel and WHM.
Learned how to manage AWS Cloud Servers within Linux environment.
Bio metric Installation and configuration for Office environment
EPABX configuration and maintain with weekly report.
VOIP configuration and Zadarma configuration for user needs.
Complete knowledge in all hardware issue and Bootable issue in Computer and Laptop.
Providing End User Support, Remote Support and Through Calls to Clients.
Configuration of Remote Access Utilities, Providing user access control on services like
FTP and SSH.
Installing and Configuring CCTV, WIFI Devices, Modem.
Setting up User Accounts, Permissions, Passwords and Router configuration.
COURSE COMPLETION:
Completed CCNA, MCSE in Sansbound Institution Kodambakkam with valid certification.
Completed A+, N+ by YouTube channels.
EDUCATION DETAILS:
B.E (CSE) from Kumaraswamy College of Engineering, Karur in 2018.
Higher secondary schools from Cheran Higher Secondary School in 2014.
PERSONAL DETAIL:
Father’s Name : Manoharan A
Date of Birth : 30-10-1997
Marital Status : Single
Languages : English, Tamil.
Address : 42R/3A, Netaji Nagar, Raynor,
Karur-639003
DECLARATION:
I hereby declare that the information furnished above is true to the best of my knowledge and believe that
nothing has been concealed by me.
Place: Chennai Thanks and regards
Date: Ramkumar M
