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Quality Control & Assurance Basics

This document provides an introduction to a quality control and quality assurance class. It discusses key quality concepts like internal product characteristics versus quantity, quality perspectives including product-based, customer-based, and value-based, and relating quality to customers' needs and product specifications. It also covers quality process control methods like feedforward, concurrent, and feedback controls as well as quality systems and relating processes, controls, and objectives to achieve desired outputs. Sample exam questions are provided at the end assessing understanding of relevant quality dimensions and perspectives.

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SATRIO KURNIAWAN WICAKSONO
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85 views32 pages

Quality Control & Assurance Basics

This document provides an introduction to a quality control and quality assurance class. It discusses key quality concepts like internal product characteristics versus quantity, quality perspectives including product-based, customer-based, and value-based, and relating quality to customers' needs and product specifications. It also covers quality process control methods like feedforward, concurrent, and feedback controls as well as quality systems and relating processes, controls, and objectives to achieve desired outputs. Sample exam questions are provided at the end assessing understanding of relevant quality dimensions and perspectives.

Uploaded by

SATRIO KURNIAWAN WICAKSONO
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

Rekayasa Kualitas

LECTURE #1

Hi guys, welcome to the Quality Control and Quality Assurance Class.


priceless expensive
amazing
Excellence usefull
Product Quality
Service good Satisfaction
Last longer

and finally customer will get full satisfaction …


Quantity

In every day conversation quality frequently confronted to the quantity.


Quality

Quality describe the internal characteristic of an object, it is something inherent of an object.


So we can say that quality and quantity stand in opposite position
We already talking that quality is something belong the product.
There are 4 more of it as Garvin, one of quality expert, proposed. We will talk later
Ok, lets move to the other entity related to quality, customer, to whom the product is delivered to
Their requirement, is something has to be met by the product
To get the product customer has to pay the price accordingly
because of this, smart customers will consider the value against the cost of getting it,
to bring an idea that product has to meet customer needs, then they are included when product is design.
The customer requirements then convert into product specification
The next step is to bring design into real product, which manufacturing or production process is needed
Because it is useless if a good design cannot be realized
Soal #1
• Ketika sebuah produk berada di lantai produksi maka dimensi kualitas
yang relevan adalah
A. Durability
B. Conformance
C. Performance
D. Feature
Soal 2
• Value base adalah ketika seorang konsumen yang memilih produk
dengan mempertimbangkan
A. Performance vs efisiensi
B. Kualitas vs harga
C. Feature vs durability
D. Serviceability vs perfromance
Quality Perspective
• Product based
• User/customer base
• Value base
• Manufacturing base

Ok, by this time we’ve already explore 4 different way to view a quality. Product base, User or customer base value base and
The process is defined a series activity to transform input to be an output, controls are needed to ensure it will work properly
There are 3 type of control: feedforward
There are 3 type of control: feedforward, Concurrent
To maintain desired level of quality through process control

There are 3 type of control: feedforward, Concurrent, and Feedback


Quality, Process Control and QUALITY SYSTEM

While the process has series or interrelated activities,


Quality, Process Control and QUALITY SYSTEM

While the process has series or interrelated activities, system got element interact each other
Quality, Process Control and QUALITY SYSTEM

When system work to achieve its objective, some process are happened inside.
Quality, Process Control and QUALITY SYSTEM

The objective of quality assurance system is to achieve desired output


Quality, Process Control and QUALITY SYSTEM

One of the prominent quality system such as ISO 9001, where quality assurance objective are included
Quality, Process and SYSTEM (QMS)
Case #2
#3. Perspektif kualitas yag relevan
A. Product based
B. Trancendent
C. User based
D. Value based
Soal 4 Dimensi kualitas yang relevan
A. Performance
B. Feature
C. Perceive
D. Serviceability

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