Alyssa: Hi!

it's Alyssa Ashley Imam from group Strong girls and in this video we’re going to go and
undertake a job interview.

Alyssa: please enter

Lea: hello nice to meet you my name is Joannah Lamban please to meet you.

Carlyn: hello

Aminah: hi Ms. Lamban please take a seat

Lea: thank you very much

Alyssa: hi Lea welcome to the interview

Lea: thank you

Alyssa: how was your journey here today

Lea: yeah, it was really good thank you I actually came last night before the interview just to make sure I
knew exactly where to come i got here early this morning just in case there was some traffic sat in the car
and composed myself, so it was a really good journey thank you for asking.

Alyssa: okay my name is Alyssa these are Carlyn and Aminah we will be doing the interview with you today
we're going to ask you several questions for your suitability for the role so if you can start with if you can
tell me about yourself

Lea: that'd be great yeah sure so as you know my name is Joannah Lea Lamban. over the years I’ve built
up a diverse range of skills and qualities that I believe are a match for this job description I am very positive,
I love being at work I have goals outside of work which means that I need to perform to a high standard
when I’m in my job in order to achieve those goals so I’m very focused in my work I’m very good at
planning and organizing my work so you can give me loads of tasks and different projects to work on and
they will always be done on time and to the necessary standard I’m very good with clients and customers
because I understand for your business to be successful I need to not only act as a positive role model but
i need to provide outstanding service so your customers and clients come back to your business time and
time again I’m happy working on my own but I also like to work as part of a team. I’m a very fast learner
so if you give me a task, I will learn it quickly I’ll always be the first person to volunteer to do a job that
needs to be done and you have my word that if you hire me in this position I will perform to a very high
standard and I will help you to achieve your commercial and your financial objectives.

Alyssa: that's great thank you

Carlyn: Ms. Lea could you tell us a little bit why you want to work here with us?

Lea: yes, so I’ve been aware of your organization for many years as you know you are a market leader,
you are innovative and you are creative, and i believe from what i've seen you always put your customers
and clients first so you start with your customers and then you work backwards which in my opinion will
always mean that you are going to be successful that is good for me because i am working in an
organization that is constantly striving and moving forward and more importantly you want to improve
and develop. i'm the type of person who also wants to improve and develop i don't just want to sit in a
job and do the bare minimum. I want to excel and advance year on year. I’m also at the stage in my career
where I see myself staying with the same organization for a long period of time and because from what I
understand during my research you have very ambitious plans for the future, and I would like to be a part
of those. finally, I have understood that you hire lots of talented and bright people. so again, that's good
for me because I will get to work alongside some people who will push me, and they will challenge me
and that's great for my long-term future career plans so those are the main reasons I see myself being
here for a long period of time and I will be able to grow as your company grows as well

Carlyn: thank you Lea

Aminah: Next question, what experience do you have which is relevant to this role?

Lea: before i applied for the position I downloaded a copy of the job description, i read it to make sure
that i was confident i could meet the requirements of the role predominantly the experience i have is first
and foremost dealing with customers and clients. i'm very very good at that. i have lots of experience, i
used to do it on a daily basis in previous roles so if a client is demanding or they are difficult i have the
interpersonal skills and the communication skills to win them over and make sure that we provide them
with a first-class service. i also have lots of experience working in a variety of different teams.

Aminah: so, you could say to me Ms. Lamban we want you to go and work in a team?

Lea: I may have never worked with those people before but i will adapt, i will support the team members
and I will make sure that we all focus on achieving our objectives other experience i have is being able to
plan and organize my work methodically i am very good at working on the pressure I enjoy working under
stressful situations and that is because i always plan and organize my work meticulously so i know what's
coming i look ahead and i make sure that i can achieve my objectives. Other experience I have is also
helping my managers and my supervisors to achieve their goals. obviously your manager and your
supervisor is always under pressure you know they have lots of commercial goals and objectives to achieve
and I understand that so i will work with my manager and my supervisor to help them achieve their
objectives by being basically a high performing employee and always putting the needs of the business
first so just to summarize having read the job description i feel I have all of the necessary experience to
not only get up and running quickly in the role but to excel also.

Aminah: thank you it's great to hear your comments there especially about your experience working in a
team and for this role working as a team is pivotal. um can you explain to me what makes a great team in
your opinion.

Lea: sure, there are several different factors that all come together to make a team effective the most.
important thing is that the team has a shared objective and a common goal so if i was working as part of
a six-person team for example everyone in that team must be working towards the same end goal, so you
must have a common objective that everyone in the team is signed up to the team also has to be good at
communicating and I’m not just talking about speaking, you also have to be good at listening to. so, for
communication to be effective you must be a good listener when you are working within a team. you also
must be supportive of other people within the team and if someone is struggling in the team, you must
be prepared to say right. let's help that person to get back up to speed so you have to be a supportive
team member you also have to be totally driven towards the end goal and to achieve that you have to
have different skills and different qualities in the team. it would be no good having a team where
everybody has the same skills as me, so the team needs to be diverse in order to be successful so if i had
the responsibility for example to pick a team, i would make sure i choose people from different
backgrounds different skill sets and different experiences and finally to be effective as a team you have to
be willing to take on board feedback you have to constantly analyze your performance as you go along
review what you've done step by step and be open about any improvements that can be made. that's
important because for a team to be effective it needs to be open to continually improving and developing

Aminah: great thank you.

Alyssa: Lea, can you give me an example when you've worked as part of a team

Lea: yes, i have worked in many different teams in a variety of different settings, a recent example of
where i worked as part of a team was whilst working on a project for a particularly demanding client. so,
as a team it was our responsibility to make sure we completed the project for the client on time and to
the required specification. now part way through the project, the client kept changing the specification,
but they wanted the time frame to stay exactly as it was now a couple of people in the team were getting
a little bit frustrated with the client but i said to them, we need to make sure that we deliver for the client
here, we want that client to come back to our business time and time again. so, I said every time that
client changes their mind, let's not make it an issue let's say yes, we can work with you to solve this
problem we can change the specification and deliver it on time so everybody was on board. Each time the
client came back to us and they changed their mind it wasn't a problem we sat down we regrouped and
we changed our direction sometimes people in the team had to do different things so for example i had
to take on a task that i wasn't particularly familiar with but i went away learned how to do it came back
and carried out that task to the right standard, thankfully we completed the project on time and it was a
great motivator for everyone in the team because despite all of the challenges we still managed to
complete the project on time and to the required specification and I’m pleased to say that that client
actually ended up coming back to the business no fewer than five times to user on further occasions so
it's a really good experience for everyone within the team.

Alyssa: thank you for the answer, Lea

Lea: no problem

Carlyn: I did previously noticed that you stated that you enjoyed working under pressure with this in mind
can you tell me about a time when you completed a difficult task under pressure

Lea: yes no problem i'm used to working under pressure and i actually really enjoy it. one situation springs
to mind when my manager came into the office and he said that a member of the team had gone off sick
at short notice, now this member of the teamwas highly specialized in a particular area they were really
good at the work they carried out. my manager said he needed a volunteer for somebody to take on their
work as well as their own and being someone who enjoys working under pressure. i put my hand up and
said yep, no problem i will take on their work now i'll be honest with you I didn't know how to carry out
their particular tasks but i wasn't afraid of the work that would come my way. so, what i did i went home
and i actually called the person who was off sick just to ask them for some advice about how they
approached all of their tasks. when i went back to work the following morning, i sat down and i put a plan
of action in place so i assessed my own tasks then put the other person's tasks next to them and i
prioritized what i would need to do to get everything done so i had a plan of action of how i was going to
complete the tasks i then worked tirelessly to complete their tasks on time and also to get mine done too.
now to achieve that goal, i had to stay behind late a couple of nights after work for a couple of hours but
i was more than happy to do that i got a lot out of that situation because i learned some skills that i hadn't
previously managed to undertake so i was diversifying my skill range i was improving my ability to work
under pressure as well so it was a win-win situation for the organization because my manager got
somebody to complete the task and time and i learned something new which was as i say a win-win
situation.

Carlyn: excellent

Lea: thank you

Carlyn: so how would you deal with conflict with a co-worker?

Lea: how would i deal with conflict with a co-worker? i haven't experienced a huge amount of conflict
with co-workers however if it does happen i always try and resolve it straight away. i'm a strong believer
that conflict can have a negative impact on a team it can take away positive energy and it can deter from
what you are actually trying to achieve so i'd resolve it as soon as possible. first and foremost i would
review my own performance and my actions to assess whether i were doing anything to cause the conflict.
it's very easy for us as individuals to think. well it's nothing to do with me it's the other person but i think
it's important to look how you perform yourself. i would then speak to the other person in private and i
would use an open style of communication i would be positive and i would say to them look i can feel that
there's conflict between us i'm keen to sort this out am i doing anything that is either irritating you or
contributing to the conflict so i can then gain some information that will give me them the power to try
and resolve the situation i would then suggest an amicable way forward for the pair of us to work so to
work harmoniously so we can achieve our common goals so i would open dialogue with the other person,
try and resolve it straight away of course if there was a situation where the conflict was too ingrained and
it was too difficult i would seek advice from my manager and supervisor as to try and find a suitable way
forward but above all i would try and resolve it quickly and amicably.

Carlyn: thank you

Aminah: Thank you for your answer Ms.Lamban. Next question, where do you see yourself in five years

Lea: in five years from now i genuinely see myself still working for your organization now of course i would
say that but my career progression planning is with your organization i want to work here for the reasons
that i stated previously. i'm also at the point in my career where i want to stay working for the same
organization that's important you have ambitious plans for the future and i want to still be working here
either in the same role or perhaps having gained advancement if you deem me suitable to do so to a
higher level however in five-year time primarily i want to be really good in my work i want to be a high
performing achiever i want you to be happy with my work and see me as a respected member of the
organization someone you can trust and someone who is also loyal i would also see myself obviously
experienced in five years’ time and somebody who could perhaps help train up other new members of
the organization as and when they join so i'm basically sharing my experience with them.

Aminah: thank you

Lea: yeah thank you

Alyssa: so how would you handle stress and pressure in this role.
Lea: i prefer to work under stress and pressure and i really enjoy it when i'm up against time or i'm working
as part of a team to get a difficult task done within a set time frame so i actually enjoy stress and pressure.
i believe i am at my best but i handle stress and pressure by first and foremost making sure i'm fully
organized in my work if i know what i need to do during each day and each week then whenever stressful
situations come along it's far easier to deal with them. i also handle stress and pressure by remaining calm
in every situation. if things are going wrong the only way that you can get through them is by having a
clear mind, so you have to communicate clearly. you must be calm and composed and you also have to
have a positive mindset. the only way that you can get through stressful situations is if you are positive
and you work together draw on other people's experiences as part of your team and then you can achieve
anything you want to in a role so i actually prefer to work under stress and pressure.

Alyssa: thank you, Lea can you tell me about a time where you provided excellent customer service?

Lea: yes, i am used to providing excellent customer service and i fully appreciate that for your business to
be successful. you need happy customers so it would be my responsibility to always provide a great
service. one particular situation springs to mind where i received a call from an elderly customer, they
wanted to place an order on our website, but they were worried about how to do it how to go about it
they didn't know which product to order and they were also more concerned about making a payment
online for security reasons now i had set timelines that i had to deal with customers and that timeline was
two minutes i had to get the call finished within two minutes i saw this as a as a different situation where
i needed to take my time and reassure the customer so i was prepared to spend longer on the call to deal
with them so i started off by speaking to them in a positive manner reassuring them building up a little bit
of a connection with them to make them feel comfortable and then started exploring what type of product
they needed so i was assessing their needs once we established which product they wanted then I started
to reassure them about the online buying process i explained how secure our website was the fact it was
a secure server and their um credit card details were not actually shared with our organization so it was
totally secure once i built up their trust and their confidence. i then took the payment over the phone
went through with them in step-by-step details and then sent them a receipt by email and once we had
finished i called them back. two days later to make sure they had received the product which they had
done so i just wanted to make sure that they were fully happy and i'm pleased to say that customer even
though that was the first time they'd ordered from our company they went on to use as many times in
the future so i believe the call took about seven minutes in total which was five minutes longer than it
normally should do but it was great because i managed to win a long-serving customer of ours which was
great news and they were happy as well.

Alyssa: excellent, thank you can you describe to us your strengths

Lea: yes my strengths are primarily the fact that i am a fast learner so if you give me the job i will learn
this role really quickly that would be my first day to get up and running in super fast time i would spend
time in my own time in the evenings learning the role because it would be my aim to get up and running
quickly i want to be a high performing member of my team other strengths are my ability to work as part
of a team to motivate other people as well i think i'm good to be around you know i'm very positive in
nature I have a positive mindset and i believe that you only get out of life what you are prepared to put in
and i think that would rub off on other people also other strengths include my ability as i've said before
to remain calm under pressure so if things are going wrong I can be a trusted member of the team and i
will help everyone to get to the point where we are achieving things within time and to the right standard.
i think i'm a good communicator as well so when i'm dealing with your clients and your customers, i will
always act as a positive role model and you have my word that i will put your commercial interests above
everything else. finally another strength of mine is that i can be left alone to do a job to the right standard
but you can also leave me to make sure that i keep my knowledge and my expertise up to date i take my
personal and professional development seriously and i will always make sure that my knowledge and my
expertise are right at the top of where they should be.

Alyssa: thank you Lea for the answer

Lea: Thank you

Carlyn: what's your biggest weakness

Lea: my biggest weakness i believe is that i find it very difficult at times to say no to people now in the
past this has resulted in me taking on sometimes too much work so as hopefully i've shown you today
that I will always be the first person to put my hand up that sometimes in the past has resulted in me
taking on too much that i've become a little bit overwhelmed at times where i think i'm going to struggle
to get that done and i end up working many hours in the evening sometimes just to make sure it's done
on time obviously that's not good for my own you know my own mental health and my concentration
skills so i need to make sure that i do say no when i am absolutely at full capacity having said that. another
one of my strengths is the fact that i'm always looking at myself to improve so if you see anything about
me that you think i could improve on tell me and i'll go away and i will sort it out and improve in that area.

Carlyn: thank you, excellent

Lea: thank you.

Aminah: So i'd be interested to know why did you leave your last job?

Lea: why did i leave my last job my last job was brilliant up until a point so the length of time i stayed there
it was fantastic i was learning and I was growing along with the organization i then got to a point where i
felt I wasn't personally growing and developing in the position. i basically reached my potential and I
wanted a fresh and new challenge now the organization were amazing i still get on with the organization.
You know i had a really good relationship with them and i'm very grateful the experiences that i had whilst
i was there they gave me a lot and in return. i gave them a lot too but it was the right time for me to move
on and i left on really good terms and as I say i still have a really good relationship with the organization
and my previous manager so the main reason I left was because i was ready for a new challenge and i
wanted to go and work for a different company and gain some new experiences as well.

Aminah: okay thank you

Lea: thank you

Alyssa: Lea, why should we hire you?

Lea: i believe you should hire me because not only do i have the experience and the skills and qualities
that are a match for the job description, the experience i have gained means that i will get up and running
in this role very quickly that means you can leave me to get on with things which reduces the pressure on
you because obviously you are you are busy and you are under pressure to achieve your objectives and
the last thing you need to be doing is to be watching me all of the time so i am a fast learner i'm also very
good working around people and i understand the benefits of working in a diverse team. i feel that i am a
good motivator so I can get other people to feel motivated about their work as well. i'm also very good
with customers one of my strengths is being patient with customers dealing with them methodically and
making them feel comfortable and as I said at the start of the interview. i understand that for your
business to be successful you need customers and clients to come back time and time again so i would
say one of my strengths is the fact that i'm commercially aware i'm commercially astute and I understand
that i need to do my job to the right standard in order for you to be successful and i will also another
strategy is that i am loyal i am honest and i always act with integrity so i will represent your brand and
your company in a positive manner always.

Carlyn: so what are your salary expectations for this role?

Lea: prior to coming to the interview today I carried out a little bit of research to find out the average
salary for this position within the industry now the average salary was between 25 000 pesosand 35 000
pesos now idealistically i would like the 35 000 pesos mark however i understand you don't know me. i'm
coming into your organization you are trusting me to do a good job and therefore i feel i have a
responsibility to prove to you my worth on that basis i would be happy with a salary of 32 000 pesos and
i believe then i have a duty and responsibility to prove to you that i am worth that amount and i would be
comfortable with that position.

Aminah: well we've reached the end of the interview now Lea so only really one last question to ask is
have you got any questions for us?

Lea: thank you very much i've really enjoyed the process i'll just have a couple of questions if that's okay
so as i said previously i plan to stay with the company for a long period of time if i'm successful and i'm
interested to hear what plans do you have for the business over the next five to ten years

Alyssa: we're looking to expand operations quite quite big and we're looking to increase product lines as
well and we have really big ambitious plans for the future

Lea: okay excellent brilliant and can i also ask a question?

Carlyn: ask please

Lea: um what's frustrated you about people who've held this position in the past?

Carlyn: that's a really thing yeah that's an excellent question so as a company we look for people that have
a willingness to learn and have drive to move forward as Alyssa mentioned we're expanding ou operations
at the moment and to having that driving willingness to learn is really important to us. unfortunately
previous employees in the role have lacked that ambition and drive to move forward so that's what we're
looking for and the ideal candidate for this role.

Lea: and i know i would say this but i'm very enthusiastic and ambitious so I believe that i can bridge that
gap for sure and just one final question if i am successful what would you need me to concentrate on
within the first 30 days of starting in the position?

Aminah: yeah it's important for us that you get into a position where you can really help us achieve those
goals as quick as you can so we really need you to get up to speed as quick as possible as Alyssa said we've
got those really um massive goals that we're aiming for so we need you to get in a position where you'll
be comfortable and you can help us drive towards those goals.

Lea: perfect thank you yeah i don't have any more questions thank you very much

Alyssa: okay that's great thank you Lea um it's been lovely interviewing you today and we'll be in touch
very soon.

Lea: thank you, can i just finish off and say um thank you very much for interviewing me it's been i've really
enjoyed the process it's been great learning as much as possible about your company if you do hire me i
promise you that i will be a high-performing employee and i will give it my all thank you very much

Carlyn: indeed thank you thank you

Lea: take care thank you very much thank you

Aminah: take care bye

Lea: thank you