I.

Cover Page

LOCAL GOVERNMENT UNIT OF URBIZTONDO

CITIZEN’S CHARTER
2021 (1st Edition)

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II. First Page

LOCAL GOVERNMENT UNIT OF URBIZTONDO

CITIZEN’S CHARTER
2021 (1st Edition)

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III. Agency Profile

I. Mandate:

The Local Government Unit of Urbiztondo, Pangasinan shall serve primarily as a general purpose
government for the coordination and delivery of basic, regular and direct services for the inhabitants through
effective governance as mandated by the Local Government of Code of 1991.

II. Vision:

An orderly, progressive and peaceful agro-industrial municipality where God-loving people enjoy a safer and
better quality of life under a responsive leadership that actively promotes efficient, accountable and transparent
governance supported by environmentally-caring citizens in attaining a 2 nd class municipal status by year 2025.

III. Mission:

The Local Government of Urbiztondo shall faithfully serve its citizens and its clients, respect their rights and
privileges and respond to their collective needs and expectations in promoting their general welfare.

IV. Service Pledge:

We, the Officials and Employees of the Municipality of Urbiztondo, Pangasinan, do hereby swear and pledge
to deliver excellent public service, maintain integrity, honesty and responsibility, take appropriate measures to
promote transparency in each office, to eliminate occasions for red tape and expedite business and non-business
transactions in the agency.

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 IV. List of Services

I. Office of the Municipal Treasurer Numbers

External Services
A. Issuance of Business Permits (For New Businesses) 12
B. Issuance of Business Permits (For Renewal) 14
C. Issuance of Business Permits (For Big Businesses) 16
D. Issuance of Check 18
E. Issuance of Community Tax Certificate (Cedula) 19
F. Payment of Certificate of Birth, Marriage and Death 21
G. Payment for Police Clearance Fee 23
H. Payment of Professional Tax 25
I. Issuance of Motorized Tricycle Operator’s Permit (MTOP) 26
J. Payment of Real Property Tax 28
K. Payment of Certification and Transfer of Ownership on Large Cattles 30
L. Payment of Fine/Penalty of Traffic Violation 32
M. Payment for Rent of Venue and Permit for Tarpaulin/Banner
and Motorcade/Parade 34

II. Office of the Municipal Assessor

External Services
A. Paggawad ng Karapatang Mailipat ang Pagmamay-ari, Patatalaga
at Pagpapahayag ng Isang Bagong Ari-Arian 37
B. Paggawad ng Sertipikadong Tunay na Kopya ng Tax Declaration 40

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III. Office of the Municipal Civil Registrar

External Services
A. Issuance of Certified Copy of (Birth, Marriage and Death) Certificates 44
B. Registration of Birth and Marriage Certificates 46
C. Registration of Death Certificates 48
D. Application for Delayed Registration of (Birth, Marriage and Death) 50
E. Application for Marriage License 52
F. Change of First Name, Nickname, Correction of Gender and for
Correction of Clerical or Typographical Error 54
G. Application for Legitimation of the Natural Child 57
H. Registration for Affidavit of Acknowledgement to use Surname of the Father
R.A. 9255 59

IV. Office of the Municipal Mayor

External Services
A. Issuance of Mayor’s Clearance 61
B. Request for Certification, Recommendation and Endorsement Letter 63

V. Office of the Sangguniang Bayan

External Services
A. Assisting walk-in individuals seeking various needs 65
B. Issuance of Certification (Posting of documents as per Court Order:
Certification of No. Pending Case) 67
C. Issuance of Copies of Ordinances, Resolutions & other SB Documents 68
D. Issuance of Motorized Tricycle Operator’s Permit (MTOP) 69
E. Accreditation of Civil Society Organizations (CSO) 71

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VI. Office of the Municipal Health Officer

External Services
A. Konsultasyon sa Doktor at pangangalaga sa pasyente 74
B. Tb microscopy/TB-DOTS services 75
C. Family Planning services 76
D. Pagbabakuna 77
E. Pangangalaga sa buntis at sa kaniyang nasa sinapupunan 78
F. Serbisyo sa mga pasyenteng manganganak at nanganak na 80
G. Pagagawad ng sertipikong medical 82
H. Mga sambahayang may mapagkukunan ng tubig, mga bago at
gawang gripo at water refilling stations 84
I. Food establishments Agro-industrial establishments Rice mill, Piggery,
Poultry, Public places, Beauty parlor, Barber shops,
Resorts, Funeral parlors at Videoke bar 86
J. Pag-isyu ng Transfer Permit 88
K. Aksyon patungkol sa sanitary complaints 89
L. Fogging/Misting 90
M. Larviciding 91

VII. Office of the Municipal Disaster Risk Reduction and Management Officer

External Services
A. Provision of Technical Assistance for Trainings on LDRRM Activities 93
B. Rescue Operation 94
C. Request for Decontamination/Disinfection Activity 95
D. Provision of Transportation Services 96

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VIII. Office of the Municipal Social Welfare and Development

External Services
A. Issuance of Identification Card (ID) and Purchase Booklets
to Senior Citizen and Person with Disability (PWD) 98
B. Issuance of Solo Parent Identification Card ID 100
C. Replacement of Lost Senior Citizen ID, PWD ID and Solo Parent ID 102
D. Cancellation of Senior Citizen ID 104
E. Assistance for the Application on Social Pension Program for Indigent,
Sick and Disabled Senior Citizen 105
F. Pre-Marriage Counselling 106
G. Issuance of Certificate of Indigency for Hospital, Court and Agency Concerned 107
H. Assistance to the Victim of Child Abuse 108
I. Providing Assistance to Client under R.A. 9262 110
J. Issuance of Social Case Study Report 112
K. Children Welfare Program
a. Day Care and Supplemental Feeding Assistance 114
b. Assistance to Children in Conflict with the Law 116

IX. Office of the Municipal Engineer

External Services
A. Issuance of Building Permit 119
B. Issuance of Occupancy Permit 123
C. Issuance of Electrical Permit to indigenous Dwellings 125

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X. Office of the Municipal Planning and Development Coordinator

External Services
A. Granting of Individual Information for Students/Businessmen
and Workers 129
B. Provision of Technical Assistance to Different Barangays of
Municipality of Urbiztondo 130
C. Provision of Technical Assistance to National Government
Agencies 131
D. Issuance of Locational Clearance 133

XI. Office of the Municipal Budget Officer

External Services
A. Issuance of Obligation Request 136
B. Review of Barangay Annual/Supplemental 137

XII. Office of the Municipal Accountant

Internal Services
A. Preparation/Receipt of Voucher 140
B. Issuance of Accountant’s Advice 142
C. Government Remittance (GSIS, BIR, Pag- ibig, Philhealth and Banks) 144
D. Receipts of Barangay Transactions 146

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XIII. Office of the Chief Administrative Officer

External Services
A. Employment with the Municipal Government of Urbiztondo 148
B. Preparation or Issuance of Appointment to Newly Hired and 152
Promoted Employees

Internal Services
A. Processing of Documents for Membership to GSIS, PhilHealth and Pag-ibig 154
B. Assistance to all Government Employees in the Application on Retirement
Claims in GSIS, Pag-Ibig and Terminal Leave Benefits (TLB) 156
C. Filing and Processing of Application for Leave of Absence 158
D. Issuance of Service Record, Certificate of Employment, Leave Credits
and a copy of other Personnel Records 160

XIV. Office of the Municipal Agriculturist

External Services
A. Information Dissemination for (Rice, Corn, Livestock, High Value Crop
Development Program, Fishery, Organic Agriculture and Organizational
Development) 163
B. Technical Assistance on Rice, Corn, and Livestock, High Value Crop
Development Program, Fishery, Organic Agriculture and Organizational
Development 165
C. Provision of Technical Assistance on Animal Health Protection
(Deworming, Consultation and Treatment) 167
D. Provision of Technical Assistance on Anti-Rabies Mass Vaccination 169
E. Provision of Technical Assistance for the availment of Farm Machineries
under the Farm Mechanization Program 170
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 F. Issuance of Certification to Registered Farmers and Farmers Associations 171
G. Provision of Technical Assistance for Soil Analysis and Soil Fertility
Evaluation 173
H. Provision of Technical Assistance to Farmers for Crop Insurance
(Rice, Corn, Livestock and High Value Crop Development Program) 175
I. Provision of Technical Assistance for Rice Crop Manager (RCM)
Application 177
J. Distribution of Seeds such as Corn, Certified/Hybrid Palay & Vegetables
Seeds 179
K. Distribution of Fertilizers 181
L. Distribution of Fingerlings 182

XV. Feedback and Complaints Mechanism

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V. Service Header

I. Office of the Municipal Treasurer

External Services

A. Issuance of Business Permits (For New Businesses)

B. Issuance of Business Permits (For Renewal)
C. Issuance of Business Permits (For Big Businesses)
D. Issuance of Checks
E. Issuance of Community Tax Certificate (Cedula)
F. Payment of Certificate of Birth, Marriage and Death
G. Payment for Police Clearance Fee
H. Payment of Professional Tax
I. Issuance of Motorized Tricycle Operator’s Permit (MTOP)
J. Payment of Real Property Tax
K. Payment of Certification and Transfer of Ownership on Large
Cattles
L. Payment of Fine/Penalty of Traffic Violation
M. Payment for Rent of Venue and Permit for Tarpaulin/Banner and
Motorcade/Parade
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VI. Service Specification
1. Issuance of Business Permits (For New Businesses)

Any individual who shall establish, operate or conduct any business, trade or activity shall first obtain a Mayor’s Permit
and pay corresponding business tax to the Business One Stop Shop (BOSS)

Office or Division: Business One Stop Shop (BOSS)

Classification: Simple
Type of Transaction: G2C - Government to Citizens
Who may avail: Individuals who want to establish New Businesses in the vicinity of Municipality of
Urbiztondo
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Community Tax Certificate (Cedula) Business One Stop Shop (BOSS)
2.DTI Registration for Single Proprietor (2 photocopy) Department of Trade and Industry
3. SEC Registration for Corporation (2 photocopy) Securities and Exchange Commission
4. Barangay Clearance (2 Photocopy) Barangay Hall
5. Occupancy Permit Engineering Office
6. Zoning Clearance Municipal Planning and Development Office
7. Contract of Lease (if renting) 1 photocopy Client
8. Sanitary Clearance (Health Certificate for Food
Municipal Health Office
Handlers) (2 Photocopy)
9. Fire Safety Inspector’s Clearance (2 Photocopy) Bureau of Fire Protection
10. Market Supervisor’s Clearance for Business
Public Market Office
within the Public Market (1 photocopy)
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1. Present and File the 1. Receive the required None 3 minutes BPLO Designate
duly accomplished documents and check Business One Stop Shop
Unified Application Form for completeness
issued by Business
Permit Licensing Officer
(BPLO) for assessment

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2. Process the required 2. Return the Unified None 5 minutes BPLO Designate
documents for: Application Form with Business One Stop Shop
complete
a. Sanitation Inspection requirements to the Sanitation Inspector
b. Fire Safety Inspection Municipal Health Office
Applicant
c. Sanitary Clearance 2.1 Assess and Fire Marshal
d. Building Inspection compute the Bureau of Fire Protection
corresponding amount
to be paid and issue Municipal Health Officer
Order of Payment Municipal Health Office

Municipal Engineer
Office of the Municipal
Engineer
3. Pay the corresponding 3. Accept payment and Depend on 10 minutes BPLO Designate
amount based on issued Issue Official Receipt Initial Business One Stop Shop
Order of Payment to the 3.1 Process the Business
BOSS and secure Official Business Permit Capitalization Rev. Collection Clerk III,
Administrative Aide III
Receipt
Municipal Treasurer's
Office
4. Present the Official 4. Issue the Business None 3 minutes BPLO Designate
Receipt together with the Permit, Business Plate Business One Stop Shop
required documents and and Sticker
Claim the Business
Permit, Business Plate
and Sticker
Depend on
Initial
TOTAL: 21 minutes
Business
Capitalization

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2. Issuance of Business Permits (For Renewal)

All individuals who already established or operating any business, trade or activity shall first renew his/her Mayor’s Permit
and pay the corresponding business tax to the BOSS.

Office or Division: Business One Stop Shop (BOSS)

Classification: Simple
Type of Transaction: G2C - Government to Citizens
Who may avail: Individuals with Old Businesses with in the vicinity of Municipality of Urbiztondo
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1.Community Tax Certificate (Cedula) Municipal Treasurer’s Office (MTO)
2. Sanitary Clearance (Health Certificate for Food
Municipal Health Office
Handlers) (2 Photocopy)
3. Barangay Clearance (2 Photocopy) Barangay Hall
4. Fire Safety Inspector’s Clearance (2 Photocopy) Bureau of Fire Protection
5. Market Supervisor’s Clearance for Business within
Public Market Office
the Public Market (1 photocopy)
6. Occupancy Permit Engineering Office
7. Zoning Clearance Municipal Planning and Development Coordinator
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1. Present the Old 1. Receive the Old None 3 minutes BPLO Designate
Business Permit and Business Permit with Business One Stop Shop
submit the duly required documents
accomplished Unified and check for
Application Form issued completeness
by BPLO for assessment

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2. Process the required 2. Return the Unified None 5 minutes BPLO Designate
documents for: Application Form with Business One Stop Shop
complete
a. Sanitation Inspection requirements to the Sanitation Inspector
b. Sanitary Clearance Municipal Health Office
Applicant
c. Fire Safety Inspection 2.1 Assess and Fire Marshal
d. Building Inspection compute the Bureau of Fire Protection
corresponding amount
to be paid and issue Municipal Health Officer
Order of Payment Municipal Health Office

Municipal Engineer
Office of the Municipal
Engineer
2. Pay the corresponding 2. Accept payment and Depend on 10 minutes BPLO Designate
amount based on the issued Issue Official Receipt Gross Sales Business One Stop Shop
Order of Payment to the 2.1 Process the Permit
BOSS Rev. Collection Clerk III
Administrative Aide III
Municipal Treasurer’s
Office
3. Claim the Business 3. Issue the Business None 3 minutes BPLO Designate
Permit, Business Plate Permit, Business Plate Business One Stop Shop
and Sticker and Sticker
Depend on
TOTAL: 21 minutes
Gross Sales

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3. Issuance of Business Permits (For Big Businesses)

Any individual who shall establish or operate big businesses or corporation shall first obtain a Mayor’s Permit and
pay the corresponding Business Tax to the BOSS.

Office or Division: Business One Stop Shop (BOSS)

Classification: Highly Technical
Type of Transaction: G2C - Government to Citizens
Who may avail: Individuals with Big Businesses/Corporation within the vicinity of Municipality of Urbiztondo
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Community Tax Certificate (Cedula) Municipal Treasurer’s Office
2. DTI Registration for single Proprietor (1 photocopy) Negosyo Center, Department of Trade and Industry
3. SEC Registration for Corporation (1) photocopy Securities and Exchange Commission
4. Occupancy permit Engineering Office
5. Zoning Clearance Municipal Planning and Development Office
6. Contract of Lease (if renting) 1 photocopy Business Owner
7. Barangay Clearance for Business permit
purposes (1photocopy) except those Barangay where the business is located
already issued occupancy permit
8. Fire Safety Inspector’s Clearance (2 Photocopy) Bureau of Fire Protection
9. Business Capitalization (Stated in the Unified
Client
Business Application Form for business)
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1. Present and File the 1. Receive the required None 3 minutes BPLO Designate
duly accomplished Unified documents and check for Business One Stop Shop
Application Form issued completeness
by BPLO for assessment

2. Process the required 2. Return the Unified None 20 days BPLO Designate
documents for: Application Form with Business One Stop Shop

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 complete requirements Sanitation Inspector
a. Sanitation Inspection to the Applicant Municipal Health Office
b. Fire Safety Inspection 2.1 Assess and compute
c. Building Inspection the corresponding Fire Marshal
d. Zoning Clearance Bureau of Fire Protection
amount to be paid and
issue Order of Payment Municipal Engineer
Office of the Municipal
Engineer
Municipal Planning and
Development Coordinator
MPDC
3. Submit the documents 3. Accept payment and Depend on 10 minutes BPLO Designate
with complete Issue Official Receipt Initial Business BOSS
requirements to the BOSS 3.1 Process the Capitalization
and pay the corresponding Business Permit or Rev. Collection Clerk III,
Administrative Aide III
amount based on issued Gross
Municipal Treasurer's Office
Order of Payment Sales/Receipts
4. Claim the Business 4. Issue the Business None 3 minutes BPLO Designate
Permit, Business Plate Permit, Business Plate BOSS
and Sticker and Sticker
Depend on
20 days &
TOTAL: Gross
16 minutes
Sales/Receipts

4. Issuance of Checks

All Disbursement Vouchers above Five Thousand (Php 5,000) must be paid thru check basis.
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Office or Division: Municipal Treasurer’s Office (MTO)
Classification: Simple
Type of Transaction: G2C - Government to Citizens
Who may avail: Individuals with Official Business Transactions with the Municipality of Urbiztondo
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Approved Disbursement Voucher with Check Municipal Treasurer’s Office
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1. Proceed to Mayor's Office 1. Affix signature on the None 5 minutes Local Chief Executive
and Accounting Office and check Mayor's Office
present the Check 1.1 Prepare Accountant's
Disbursement Voucher for advice Municipal Accountant
signature by the Mayor and Accounting Office
secure Accountant’s Advice
2. Proceed to MTO and show 2. Record the nature of None 5 minutes Rev. Collection Clerk II
the approved and signed transaction in the Log Municipal Treasurer's
Check Disbursement Voucher Book: Office
a. Full name of claimant
b. Date issued
c. Check No.
d. Amount of Check
3. Receive the check and sign 3. Affix signature and None 2 minutes Municipal Treasurer
in the Client Logbook release the check Municipal Treasurer's
Office

TOTAL: None 12 minutes

5. Issuance of Community Tax Certificate (Cedula)

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A Community Tax Certificate (Cedula) is a document issued to every person or a corporation in lieu of a residence tax
which is levied annually by the municipality.

Office or Division: Municipal Treasurer’s Office (MTO)

Classification: Simple
Type of Transaction: G2C - Government to Citizens
Who may avail: Clients above 18 years old or below if necessary
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Identification Card if available Client
2. Old CTC if available Client
3. Barangay Clearance if no available ID Respective Barangay
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1. Client should present 1. Interview the client None 2 minutes Administrative Aide I
his/her Identification Card (ID) and fill-up the Administrative Aide III
if available, if none then information Rev. Collection Clerk II
provide Personal Information indicated in the CTC. Municipal Treasurer's Office
(window 1, 2 & 3)
2. Pay the required fees of the 2. Compute the Tax A. Basic CT 2 minutes Administrative Aide I
CTC and affix signature and Due PHP 5 Administrative Aide III
right thumbmark on 2.1 Accept the payment B. Add’l. CT Rev. Collection Clerk II
the CTC Form and sign the CTC in not to Municipal Treasurer's Office
behalf of the Municipal exceed
Treasurer PHP 5,000
1. Earnings
from
business
PHP1 for
every
PHP 1,000

2. Salaries
PHP 1 for

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 every
PHP1,000
3. Income for
Real
Property
PHP 1 for
every
PHP 1,000

3.1 Claim the original copy of 3. Issue the original None 1 minute Administrative Aide I
the CTC copy of the CTC Administrative Aide III
Rev. Collection Clerk II
Municipal Treasurer's Office
Basic PHP 5
Earnings
TOTAL: PHP 1 for 5 minutes
every
PHP 1,000

6. Payment of Certificate of Birth, Marriage and Death

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The Certificate of Birth, Marriage and Death are issued to individuals/residents needing these documents for legal or
legitimate purposes.

Office or Division: Municipal Treasurer’s Office (MTO)

Classification: Simple
Type of Transaction: G2C - Government to Citizens
Who may avail: Residents of Urbiztondo 18 years old and above
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Certification from the Local Civil Registrar Local Civil Registrar
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1. Client should proceed to 1. Verify the requested None 5 minutes Administrative Aide I
Municipal Civil Registrar’s document Municipal Civil Registrar
Office (MCR) and request
for the needed document
and secure Order of
Payment
2. Proceed to MTO and 2. Accept the payment Birth 2 minutes Administrative Aide I
pay the required fees and issue Official Certificate fee Administrative Aide III
(Window 1,2 & 3) Receipt - PHP 50 Rev. Collection Clerk II
Verification Municipal Treasurer’s Office
fee PHP 20
Documentary
Stamp -
PHP 30

Marriage
Certificate fee
- PHP 50
Verification
fee - PHP 20
Documentary
Stamp
- PHP 30
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 Death
Certificate fee
- PHP 70
Documentary
Stamp -
PHP 30
3. Go back to MCR Office 3. Process the None 5 minutes Municipal Civil Registry
and claim the (Birth, requested document Staff
Marriage and Death) Municipal Civil Registrar’s
Certificate Office

4. Wait for the release of 4. Release the None 2 minutes Municipal Civil Registrar
requested document requested document Municipal Civil Registrar’s
Office

PHP
TOTAL: 14 minutes
100/certificate

7. Payment for Police Clearance Fee

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Police clearance is an official document issued by the PNP to individuals who have no criminal record.

Office or Division: Municipal Treasurer’s Office (MTO)

Classification: Simple
Type of Transaction: G2C - Government to Citizens
Who may avail: Individuals residing in the Municipality of Urbiztondo of legal age
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Cedula Municipal Treasurer’s Office
2. Barangay Clearance Respective Barangay
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1. Secure CTC and Official 1. Accept the payment & Local: 3 minutes Rev. Collection Clerk II
Receipt from the Municipal Issue Official Receipt Purposes - Administrative Aide III
Administrative Aide I
Treasurer’s Office and pay the PHP 150 Municipal Treasurer's Office
required fees (Window 1,2 & 3) Doc Stamp
PHP 30

Abroad:
PHP 200
Doc Stamp
PHP 30
2. Proceed to Police Station 2. Check the documents None 10 minutes PNP Personnel
and present the required presented Philippine National Police
documents 2.1 Process the request

3. Claim the Police Clearance 3. Issue the Police None 1 minute PNP Personnel
Certificate Clearance Philippine National
Police

TOTAL: Local Police 14 minutes

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 Clearance
fee–
PHP 180
For Abroad –
PHP 230

8. Payment of Professional Tax

Professional Tax is a tax collected to a Professional Individual residing in the Municipality of Urbiztondo in the practice of
his/her profession.

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 Office or Division: Municipal Treasurer's Office (MTO)
Classification: Simple
Type of Transaction: G2C - Government to Citizens
Who may avail: PRC License/Professional individuals who are residents of Urbiztondo
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. PRC License Client
2. ROLL number for BAR Passer Client
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1.Present PRC license to the 1. Check the PRC License None 1 minute Rev. Collection Clerk II
Municipal Treasurer’s Office Administrative Aide III
(Window 1, 2 & 3) Administrative Aide I
Municipal Treasurer's
Office

2. Pay the required fees and 2. Accept the payment PHP 300 1 minute Rev. Collection Clerk II
secure Official Receipt and issue Official Receipt Administrative Aide III
Administrative Aide I
Municipal Treasurer's
Office

TOTAL: PHP 300 2 minutes

9. Issuance of Motorized Tricycle Operator’s Permit (MTOP)

All motorized tricycles operating in the Municipality of Urbiztondo, Pangasinan must apply for a permit to operate and has
to be renewed annually (January). Failure to renew would mean cancellation of permit.

25
Office or Division: Municipal Treasurer’s Office (MTO)
Classification: Simple
Type of Transaction: G2C - Government to Citizens
Who may avail: Individuals 18 years old and above who want avail Permit to operate Motorcycle within the
vicinity of Municipality of Urbiztondo
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Motorcycle unit Owner of the Motorcycle
Official Receipt (O.R.) and Land Transportation Office (LTO)
Certificate of Registration (CR) (1 photocopy)
If installment a certification from the Company where Respective Company
he purchased the Motorcycle
Deed of Sale of motorcycle if the applicant is not the
Applicant
owner (1 photocopy)
Barangay Clearance if the applicant's address in the
Barangay where the applicant resides
O.R. is not in Urbiztondo to show proof of residency
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1. Register in Client 1. Give the Logbook to None 3 minutes Administrative Aide I
Logbook in the Municipal the Client Administrative Aide III
Treasurer’s Office, state 1.1 Receive the required Rev. Collection Clerk II
the purpose and submit the documents and check Municipal Treasurer's Office
required documents for completeness
1.2 Issue the Order of
Payment
2. Proceed to Sangguniang 2. Inspect the None 5 minutes Administrative Assistant VI
Bayan and show the Motorcycle Unit Office of the Sangguniang
Motorcycle unit for Bayan
inspection
3. Pay the required fees 3. Accept the payment Mayor's 3 minutes Administrative Aide I
and secure Official Receipt and issue Official Permit fee - Administrative Aide III
(Window 1, 2 & 3) Receipt PHP 200 Rev. Collection Clerk II
Filling fee - Municipal Treasurer's Office
PHP 75
Sticker fee -
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 PHP 50
3. Wait for the release of 3. Issue the Mayor's None 2 minutes Administrative Aide I
MTOP Permit Permit and Sticker Administrative Aide III
Rev. Collection Clerk II
Municipal Treasurer's Office

TOTAL: PHP 325 13 minutes

10. Payment of Real Property Tax

All Individuals as assed by the Municipal Assessor who own a Land or Property, Equipment & Machinery in the vicinity of
Municipality of Urbiztondo are obliged to pay the Real Property Tax. The tax is based on Real Property Tax Order of
Payment (RPTOP) issued by the Municipal Assessor.

27
Office or Division: Municipal Treasurer’s Office (MTO)
Classification: Simple
Type of Transaction: G2C - Government to Citizens
Who may avail: Real Property Owners in the vicinity of Municipality of Urbiztondo
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Previous RPT Official Receipt Municipal Treasurer's Office
2. RPTOP Municipal Assessor Office
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1. Client should proceed 1. Verify and assess the None 5 minutes Public Service Foremen
to Municipal Assessor’s Land Area or Property Administrative Aide III
Office to secure RPTOP and issue RPTOP Local Assessment
and present to Municipal Operation Officer
Municipal Assessor
Treasurer’s Office
Municipal Assessor’s Office
(Window 4,5 and 6)
2. Proceed to Municipal 2. Compute the AV x 2 (Basic 5 minutes Rev. Collection Clerk III
Treasurer’s Office and Real Property Tax due & SEF) Administrative Aide VI
present RPTOP (Window based on the RPTOP Less: 20 % Administrative Aide IV
4,5 & 6) Discount if Administrative Aide III
Administrative Aide I
updated
Municipal Treasurer's Office
AV x 2 x No.
of years x 2
% penalty in
every month
if delinquent
3. Pay the tax due based 3. Accept the payment Depends on 2 minutes Rev. Collection Clerk III
on the RPTOP issued and issue Official Receipt assessment Administrative Aide VI
and secure the Official of the Land Administrative Aide IV
Receipt Area/Property Administrative Aide III
Administrative Aide I
Municipal Treasurer's
Office
TOTAL: Depends on 12 minutes
assessment
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 of the Land
Area/Property

11. Payment of Certification and Transfer of Ownership on Large Cattles

All Individuals who own a Large Cattle in the Municipality of Urbiztondo must secure Certificate of Ownership and Transfer
of Ownership to determine the legitimacy/legality of the Ownership.

Office or Division: Municipal Treasurer's Office (MTO)

Classification: Simple
Type of Transaction: G2C - Government to Citizens
Who may avail: Individuals who own a Large Cattles within the vicinity of the Municipality of Urbiztondo
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 CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Barangay Certification Respective Barangay
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1. Client should proceed to 1. Interview the Client None 5 minutes Administrative Aide I
the Municipal Treasurer’s regarding the age of the Municipal Treasurer's Office
Office and inform the age Cattle
of the Cattle to the 1.1 Issue the Order of
Treasury Staff and secure Payment
Order of Payment 1.2 Process the document

2. Pay the required fees 2 Accept the payment and Cert. of 2 minutes Administrative Aide I
(Window 1) issue Official Receipt Ownership Municipal Treasurer's Office
- PHP 60
Doc. Stamp
- PHP 30

Transfer of
Ownership
- PHP 80
Doc. Stamp
- PHP 30
3. Claim the Certificate of 3. Release the Certificate None 1 minute Administrative Aide I
Ownership of Ownership Municipal Treasurer's Office

Ownership -
PHP 90
TOTAL: 8 minutes
Transfer -
PHP 110

30
12. Payment of Fine/Penalty for Traffic Violation

Individuals who violate traffic rules are obliged to pay the penalty imposed by the Sangguniang Bayan under SB Ordinance
No. 6, 1-05.

Office or Division: Municipal Treasurer's Office

Classification: Simple
Type of Transaction: G2C - Government to Citizens
Who may avail: Violators on Traffic Rules of the Municipality of Urbiztondo
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Citation Ticket issued by Police Officer Urbiztondo Police Station
CLIENT STEPS AGENCY ACTIONS FEES TO BE PROCESSING PERSON
31
 PAID TIME RESPONSIBLE
1. Present the Traffic 1.Receive the Traffic None 1 minute Rev. Collection Clerk II
Violation Citation Violation Citation Ticket Administrative Aide III
Ticket to the Treasurer’s Administrative Aide I
Office Municipal Treasurer's
Office

2. Pay the corresponding 2. Accept the Driving w/o 2 minutes Rev. Collection Clerk II
amount based on the payment & issue License Administrative Aide III
violation Official Receipt - PHP 500 Administrative Aide I
Driving Minor Municipal Treasurer's
Office
Age
- PHP 500
Over loading
- PHP 500
Anti-Muffler
- PHP 500
No
Registration
of vehicle
- PHP 100
3. Receive the Official 3. Release the vehicle None 5 minutes Police Officer
Receipt then proceed to impounded Local Police Station
Local Police Station
Every traffic
violation –
PHP 500
Total: 8 minutes
No
registration –
P 100

32
13. Payment for Rent of Venue and Permit for Tarpaulin/Banner and Motorcade/Parade

These permits are issued to clients who want to rent for a venue or to have motorcade/parade or for posting of tarpaulins/
Banner to a particular place owned by the Municipality of Urbiztondo.

Office or Division: Municipal Treasurer’s Office (MTO)

Classification: Simple
Type of Transaction: G2C - Government to Citizens
Who may avail: Clients who want to conduct activities within the vicinity of the Municipality of Urbiztondo
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Request Letter for Streamer Permit, Motorcade/Parade Client
Permit, Rent of Venue
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
33
1. Sign in the Client 1. Give the Logbook to the None 2 minutes Rev. Collection Clerk II
Logbook state the request Client Administrative Aide III
or purpose Municipal Treasurer's
Office

2. Submit the request letter 2. Receive the request letter None 2 minutes Rev. Collection Clerk II
to MTO (Window 3) 2.1 Issue Order of Payment Administrative Aide III
Municipal Treasurer's
Office

3. Pay the required fees and 3. Accept the payment and Motorcade 2 minutes Rev. Collection Clerk II
secure Official Receipt issue Official Receipt Permit - Administrative Aide III
(Window 3) PHP 300 Municipal Treasurer's
Office
Streamer
Tarpaulin -
PHP150/
piece
3. Proceed to Mayor’s Office 3. Process the requested None 5 minutes Administrative Aide I
and claim the Mayor’s Permit permit Office of the Municipal
3.1 Issue the Mayor’s Mayor
Permit signed by the LCE

Motorcade -
PHP 300
TOTAL: 11 minutes
Streamer -
PHP 150

34
II. Office of the Municipal Assessor
External Services
A. Paggawad ng karapatang mailipat ang pagmamay-ari, pagtatalaga
at pagpapahayag ng isang bagong ari-arian.
B. Paggawad ng sertepikadong tunay na kopya ng tax declaration,
katibayan ng improvement at non- improvement ng property
holdings

35
 at iba pang kaugnay ng mga katibayan.

1. Paggawad ng karapatang mailipat ang pagmamay-ari, pagtatalaga at paghahayag ng isang bagong ari-arian.
Matutulungan ng Assessor’s Office ang mamamayan na nagnanais na magkaroon ng legal na proseso at kasulatan sa
paglilipat, pagtatalaga at paghahayag ng isang bagong ari-arian sa kanyang pangalan.
Office or Division: Municipal Assessor’s Office
Classification: Simple
Type of Transaction: G2C - Government to Citizens
Who may avail: Individuals/Residents within the vicinity of the Municipality of Urbiztondo
CHECKLIST OF REQUIRMENTS WHERE TO SECURE
Nai-update na buwis ng lupa Office of the Municipal Assessor
Kopya ng Titulo (kung ang pag-aari ay Natitulohan)
Registry of Deeds, Lingayen, Pangasinan
(Certified True Photocopy)

Kopya ng CAR (Certificate Authorizing Registration) Bureau of Internal Revenue, Calasiao, Pangasinan
36
Kopya ng Deed of Conveyance Lawyer who notarized the document
Mga halimbawa:
a. Deed of sale, extra judicial partition
b. Deed of donation, deed of
Self-adjudication, or
c. Deed of quitclaim duly
Registered

Residence Certificate of Owner or Authorized Client

Representative
Sale tax or transfer tax Provincial Treasurer’s Office, Lingayen

Letter of request for re-assessment Client

FEES TO BE PROCESSING PERSON

CLEINT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1. Ipakita ang tax declaration 1. Kukumpirmahin ang tax None 7 minuto Administrative Aide III
kasama ng mga declaration gamit ang real Municipal Assessor’s
sumusuportang dokumento property tax assessment Office
sa computer
2. Magpakita ng ebidensiya
na ito ay iyong 2. Sisiyasatin at susuriin None 7 minuto
Administrative Aide III
pagmamay-ari kung ang mga Municipal Assessor’s
dokumentong ipinakita ay Office
kumpleto at may bias

37
3.Tutungo sa Treasurer’s 3. Ihahanda ang tax Certification 3 minuto Administrative Aide III
Office para sa pagbayad ng declration at pakikisuyuan fee – PHP 50 Municipal Assessor’s
land tax at iba pang bayarin ang kliyente na kung Documentary Office
maaari maghintay stamp -
PHP 30

4. kukunin ang resibo 4. Kukunin ang bayad at None 5 minuto Rev. Collection Clerk III
bibigyan ng resibo Administrative Aide VI
Administrative Aide IV
Administrative Aide III
Administrative Aide I
Municipal Treasurer’s
Office

5.Lalagdaan ang tax 5.Tatanggapin at ibibigay None 3 minuto Administrative Aide III
declaration at humiling ng ito sa municipal assessor Municipal Assessor’s
wastong dokumentasyon para sa pagsangayon Office

6. Matatanggap ang 6.Ibibigay ang pangatlong None 3 minuto Municipal Assessor

pangatlong kopya ng hiniling kopya ng tax declaration Municipal Assessor’s
na tax declaration Office

TOTAL: PHP 80 28 minuto

38
2. Paggawad ng sertipikadong tunay na kopya ng tax declaration, katibayan ng Improvement at non-improvement
ng property holdings at iba pang kaugnay na mga katibayan.
Ang Assessor’s Office ay handing maggawad ng tunay na kopya ng tax declaration at katibayan ng improvement at non-
improvement ng property holdings at iba pang mga katibayan na may kaugnayan dito.
Office or Division: Municipal Assessor’s Office
Classification: Simple
Type of Transaction: G2C - Government to Citizens
Who may avail: Individuals/Residents within the vicinity of the Municipality of Urbiztondo
CHECKLIST OF REQUIRMENTS WHERE TO SECURE
Nai-update na buwis ng lupa Office of the Municipal Assessor
Kopya ng Titulo (kung ang pag-aari ay Natitulohan) Client
Kopya ng CAR (Certificate Authorizing Registration) Client
Kopya ng Deed of Conveyance Client
Mga halimbawa:
39
 a. Deed of sale, Extra judicial partition
b. Deed of donation, Deed of
Self-adjudication, or
c. Deed of quitclaim duly registered
Residence Certificate of Owner or Authorized Client
Representative
Sale tax or Transfer tax Client
Letter of request for re-assessment Client

FEES TO BE PROCESSING PERSON

CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1.Ipakita ng tax declaration 1. Kukumpirmahin ang tax None 8 minuto Administrative III
kasama ng mga declaration gamit ang rpa’s Municipal
sumusuportang dokumento sa computer Municipal Assessor’s
1.1 Ihahanda ang tax Office
declaration at ang iba pang
mga dokumento na hiniling
ng kliyente na kung maaari
ay maghintay

2.Tutungo sa Treasurer’s 2. Matatanggap ang Certification 7 minuto Rev. Collection Clerk III
Office para sa pagbabayad opisyal na resibo at isama fee - PHP 50 Administrative Aide VI
ng land tax at iba pang dito ang naihandang tax Documentary Administrative Adie IV
bayarin declaration. Stamp - Administrative Aide III
Administrative Aide I
PHP 30
40
 Municipal Treasurer’s
Office
3. Matatanggap ang hiniling 3. Ibibigay ang kopya ng None 5 minuto LAOO I
na tax declaration o tax declaration na hiniling Municipal Assessor’s
sertipikasyon na ng kliyente Office
napirmahan ng Municipal
Municipal Assessor
Assessor
Municipal Assessor’s
Office

4. Ipakita ang xerox copy 4. Pagbabalang-kas ng None 8 minuto Public Service Foreman
ng titulo vicinity map Municipal Assessor’s
Office
4.1 Ipakita ang naihandang 4.1 Suriin at
vicinity plan para sa kukumpirmahin
Municipal Assessor
pagiging tumpak ng plano
Municipal Assessor’s
Office
4.2 Matatanngap ang
naihandang vicinity map na 4.2 Ibibigay ang hiniling na
nilagdaan ng Municipal vicinity map ng kliente
Assessor

TOTAL: PHP 80 28 minutes

41
III. Office of the Municipal Civil Registrar

External Services

A. Issuance of Certified Copy of (Birth, Marriage and Death)

Certificates
B. Registration of (Birth and Marriage) Certificates
C. Registration of Death Certificates
D. Application for Delayed Registration of (Birth, Marriage and Death
E. Application for Marriage License
F. Change of First Name, Nickname, Correction of Gender and for
Correction of Clerical/Typographical Error
G. Application for Legitimation of Birth of the Natural Child
H. Registration of Affidavit of Acknowledgement to use Surname of the
Father (R.A. 9255)

42
1. Issuance of Certified Copy of (Birth, Marriage and Death) Certificates
Civil Registry documents such as birth, marriage and death certificates can be availed of by securing a Certified
transcription from the Local Civil Registry Office.

Office or Division: Office of the Municipal Civil Registrar (MCR)

Classification: Simple
Type of Transaction: G2C - Government to Citizens
Who may avail: Client/Requesting Party
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Community Tax Certificate (Cedula) Municipal Treasurer’s Office
Official Receipt Municipal Treasurer’s Office
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1. Request a certified copy 1. Manual verification of None 2 minutes Asst. Registration Officer
of (Birth, Marriage and the requested Administrative Aide I
Death) Certificate documents in the Municipal Civil Registrar’s
Registry Book and Office
Computer Database
2. Wait for the verification of 2. Process the None 8 minutes Asst. Registration Officer
the requested document requested document Administrative Aide I
and secure Order of and issue Order of Administrative Aide I
Payment Payment Municipal Civil Registrar’s
Office

43
3. Pay the required fees at 3. Accept the payment Birth Certificate 2 minutes Rev. Collection Clerk II
the Municipal Treasurer’s and issue Official fee - PHP 50 Administrative Aide III
Office and secure Official Receipt Marriage Administrative Aide I
Receipt (Window 1, 2 & 3) Certificate fee - Municipal Treasurer’s
Office
PHP 50
Death Certificate
fee -PHP 50
Verification fee -
PHP 20
Documentary
Stamp - PHP 30
4. Return to MCR Office, 4. Release the None 1 minutes Municipal Civil Registrar
claim the requested requested document Municipal Civil Registrar’s
document then sign in the duly signed by MCR Office
Client Logbook upon Officer with Official
release of the document Seal.
PHP100/
TOTAL: 13 minutes
certification

44
2. Registration of Birth and Marriage Certificates

Republic Act 3753 mandates the establishment of a civil register in the Philippines, where acts, events legal instruments
and court decrees concerning the civil status of persons should be recorded. The birth of a child must be registered within
thirty (30) days from birth at the Office of the Municipal Civil Registrar where birth occurred. The Certificate of Marriage of a
civil or church wedding must be submitted within fifteen (15) days after the solemnization of marriage.

Office or Division: Office of the Municipal Civil Registrar (MCR)

Classification: Simple
Type of Transaction: G2C – Government to Citizens
Who may avail: Client/Requesting Party
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Certificate of Live Birth (Form 102) 4 copies Municipal Civil Registrar’s Office
Certificate of Marriage (Form 97) 4 copies Municipal Civil Registrar’s Office
FEES TO BE PROCESSING PERSON
CLIE NT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1. Submit 4 copies of Form 1. Receive and review None 10 minutes Asst. Registration Officer
102 for Registration of Birth the documents Administrative Aide I
and/or Form 97 for presented Municipal Civil Registrar’s
Registration of Marriage 1.1 Registration of Birth Office
Certificate for Certificate of Live
Birth (COLB) Form 102
And/or Registration of Municipal Civil Registrar
Marriage Certificate Municipal Civil Registrar’s
Form 97 Office
1.2 Process the
documents
1.3 Forward to MCR for
signature
1.4 Record and apply

45
 Registry Number and
Dry Seal
2. Get the Original Copy of 2. Release the None 1 minute Municipal Civil Registrar
Certificate of Live Birth and/or Certificate of Live Birth Municipal Civil Registrar’s
Certificate of Marriage duly and/or Certificate of Office
signed by the Municipal Civil Marriage
Registrar
TOTAL: None 11 minutes

46
3. Registration of Death Certificates

The registration of Death Certificate (DC) with the Local Civil Registry Office within the period of thirty (30) days is
mandatory.

Office or Division: Office of the Municipal Civil Registrar (MCR)

Classification: Simple
Type of Transaction: G2C - Government to Citizens
Who may avail: Bereaved Family
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Certificate of Death (Form 103) 4 copies Bereaved Family
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1. Submit 4 copies of 1. Receive the document, None 5 minutes Asst. Registration Officer
Death Certificate to MCR interview the Client and Administrative Aide I
Office duly signed by the process Municipal Registrar’s Office
Municipal Health Officer
and Embalmer
2. Receive the printed 4 2. Encode and prepare the None 10 minutes Asst. Registration Officer
copies of the Death Certificate of Death using Administrative Aide I
Certificate reviewed by Philcris application in the Municipal Registrar’s Office
MCR Staff and secure the computer and print
Order of Payment 2.1 Give it to the Client
and issue Order of
Payment

47
3. Pay the required fees at 3. Accept the payment Burial fee – 2 minutes Rev. Collection Clerk II
the Treasurery Office and issue Official Receipt PHP 50 Administrative Aide II
(Window 1, 2 & 3) and Cemetery fee Administrative Aide I
secure Official Receipt – PHP 50 Municipal Treasurer’s Office
Death fee –
PHP 50
Medical fee –
PHP 50
Permit to
Exhume -
PHP 50
4. Go back to MRC Office 4. Apply registry number None 2 minutes Asst. Registration Officer
and claim the Death for registration Administrative Aide I
Certificate Municipal Registrar’s Office
5. Receive the original 5. Release the duly signed None 1 minutes Municipal Civil Registrar
copy of Death Certificate Death Certificate Municipal Registrar’s Office
TOTAL: PHP 250 20 minutes

48
4. Application for Delayed Registration of (Birth, Marriage and Death)

Delayed registration of Birth, Marriage and Death must be filed at the Local Civil Registry Office following the lapse of the
prescribed period of 30 Calendar Days from birth, marriage and death.

Office or Division: Office of the Municipal Civil Registrar (MCR)

Classification: Complex
Type of Transaction: G2C - Government to Citizens
Who may avail: All individuals concerned
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
PSA Negative Result Philippine Statistics Authority (PSA)
CEDULA Municipal Treasurer’s Office MTO
Marriage Contract Applicant
Baptismal Certificate Applicant
Affidavit of two disinterested persons (If the registrant is
Applicant
not the informant)
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1. Accomplish all the required 1. Receive the required None 5 minutes Asst. Registration Officer
documents and submit to documents Administrative Aide I
MCR Office 1.1 Interview the Client Municipal Civil
and tell the Client to return Registrar’s Office
after ten (10) Calendar
days
1.2 Start processing the
request
2. Waiting for 10 days and 2. Issue the Order of None 10 Calendar Asst. Registration Officer
return to MCR Office and Payment days Municipal Civil
secure Order of Payment Registrar’s Office

3. Pay the required fees to 3. Accept the payment Miscellaneous

Rev. Collection Clerk II
49
the Treasurery Office and issue Official Receipt fee –PHP 500 Administrative Aide II
(Window 1, 2 & 3) and secure Endorsement Administrative Aide I
2 minutes Municipal Treasurer’s
Official Receipt fee - PHP 100
Office
4. Proceed to MCR Office 4. Release the requested None 1 minute Municipal Civil Registrar
and claim the delayed document with Official Municipal Civil
Registered document & Seal Registrar’s Office
Endorsement letter
Note: Submit to Philippine
Statistics Authority Office,
Calasiao, Pangasinan for
Endorsement and request for
Security Paper
10 Calendar
TOTAL: PHP 600.00 Days and
8 minutes

5. Application for Marriage License

50
Prior to marriage, each of the contracting parties must file separate sworn application for Marriage License with the
Municipal Civil Registrar of the place where either both of the contracting parties reside. Marriage Licenses are valid in any
part of the Philippines for a period of 120 Calendar Days since issued. They are deemed automatically cancelled if the
contracting parties have not yet gotten married within the period.

Office or Division: Office of the Municipal Civil Registrar (MCR)

Classification: Complex
Type of Transaction: G2C - Government to Citizens
Who may avail: Client/Requesting Party
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Certificate of Live Birth Philippine Statistics Authority/Municipal Civil Registrar
CENOMAR Philippine Statistics Authority
CEDULA Municipal Treasurer’s Office (MTO)
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1. Present the required 1. Receive the required None 3 minutes Asst. Registration Officer
documents to MCR Staff documents and check Administrative Aide I
and get a Marriage for completeness Municipal Civil Registrar’s
Application Form, fill-up 1.1 Issue the Order of Office
properly, submit and secure Payment
Order of Payment
2. Pay the required fees at 2. Accept the payment Marriage 2 minutes Rev. Collection Clerk II
the Treasury Office and issue Official Application fee Administrative Aide II
(Window 1, 2 & 3) and Receipt -PHP 300 Administrative Aide I
secure Official Receipt Miscellaneous Municipal Treasurer’s Office
fee
-PHP 200
License fee -
PHP 48

3. Proceed to MRC Office 3. Receive the required None 15 minutes Asst. Registration Officer
and submit the filled-up documents, application Administrative Aide I
Marriage Application with and check for Municipal Civil Registrar’s
51
 the required documents completeness then tell Office
the applicants to
proceed to MSWD Municipal Social Welfare
Office for counselling and Development Officer
MSWDO
and seminar at the
Municipal Health Officer
Municipal Health Office Office of the Municipal
3.1 File and Post in the Health Officer
Bulletin Board the
Notice of Application for Municipal Civil Registrar
Marriage Municipal Civil Registrar’s
Office
4. Return after 10 days and 4. Release the duly None 1 minute Municipal Civil Registrar
claim the Marriage License signed Marriage Municipal Civil Registrar’s
License with registry Office
number
TOTAL: Php 548.00 21 minutes

6. Change of First Name, Nickname, Correction of Gender and for Clerical/Typographical Error

52
Republic Act 9048 authorizes the Municipal Civil Registrar or the Consul General to correct a Clerical/Typographical Error
in an entry and/or change of First Name or Nickname and Correction of Gender in the Civil Register without need of a
judicial order. An Administrative remedy in nature, it is a departure from the usual judicial process in correcting clerical
errors or changing an entry in civil documents. It is aimed at, according to petitioners, an expeditious and cheaper way of
correcting errors found in their records.

Office or Division: Office of the Municipal Civil Registrar (MCR)

Classification: Highly Technical
Type of Transaction: G2C - Government to Citizens
Who may avail: All concerned individuals
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Certificate of Live Birth Philippine Statistics Authority (PSA)
Baptismal Certificate Parish Priest concerned
NBI Clearance National Bureau of Investigation
Voter’s ID COMELEC
Police Clearance Philippine National Police (PNP)
Driver’s License if applicable Land Transportation Office (LTO)
Marriage Contract Philippine Statistics Authority
School Record (Form 137/Diploma) DepEd
Medical Certification Municipal Health Office
Cedula Municipal Treasurer’s Office
Affidavit of Publication Editor Media
Newspapers where petition was published Any Publishing Company
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1. Accomplish all the required 1. Receive the required None 2 minutes Municipal Civil Registrar
documents and submit to documents and check for Municipal Civil
MCR Office completeness Registrar’s Office

2. Secure Petition Form and 2. Give the Petition Form to None 5 minutes Municipal Civil Registrar
fill-up properly and submit to the Client Municipal Civil
MCR Office with the required 2.1 Receive the required Registrar’s Office

53
documents documents, check for
completeness and verify
the error of the documents
to be corrected

3. Inform the MRC Officer for 3. Process and examine None 8 minutes Municipal Civil Registrar
the name to be changed in the documents presented Municipal Civil
his/her birth certificate and 3.1 Issue the Order of Registrar’s Office
the name he/she is using or Payment
the clerical error/s to be
corrected and secure the
Order of Payment
4. Pay the required fees at 4. Accept the payment and Correction of 2 minutes Rev. Collection Clerk II
the Treasurery Office and issue Official Receipt. Clerical Error Administrative Aide II
secure Official Receipt fee – Administrative Aide I
(Window 1, 2 & 3) PHP 1,330 Municipal Treasurer’s
Office
Change of
First Name
fee –
PHP 3,330

5. Return to MCR Officer to 5. Receive and secure the None 2 minutes Municipal Civil Registrar
submit proof of payment Original Official Receipt Municipal Civil
Note: For petition for change and have it xeroxed to be Registrar’s Office
of First Name/Correction of retained at the office
Gender and the day & month 5.1 Tell the Client to look
of birth then for publication for Publishing Company

6. Client should look for a 6. Wait for the Notice of None 15 Calendar Municipal Civil Registrar
Publishing provider for the Publication Days Municipal Civil
Petition “Change of First Registrar’s Office
Name” and publish it in the
Local Newspaper of General
54
 Circulation once for two
consecutive Weeks
7. Return to the Mun. Civil 7. Ask the Client and None 3 minutes Municipal Civil Registrar
Registrar’s Office after two (2) receive the Proof of Municipal Civil
weeks to submit the Proof of Publication Registrar’s Office
Publication
8. After three (3) months from 8. Process the Certificate None 66 days Municipal Civil Registrar
submission of the Proof of of Finality and thereafter Municipal Civil
Publication then claim the tell the Client concerned to Registrar’s Office
affirmed petition with the submit the Latter to
Certificate of Finality to be Philippine Statistics
submitted to Philippine Authority for the issuance
Statistics Authority (PSA) for of Security Paper (SECPA)
request of Security Paper
(SECPA)
66 days,
15 Calendar
TOTAL: Php 4,660
Days &
22 minutes

7. Application for Legitimation of Birth of the Natural Child

Legitimation is a remedy by which those who were born out of wedlock to be considered legitimate. Only children
conceived and born outside of wedlock of parents who, at the time of conception of the former were not disqualified by any

55
impediment to marry each other, may be legitimated. Legitimation of children by subsequent marriage of parents shall be
recorded in the Civil Registry Office where the birth was recorded R.A. 9255.

Office or Division: Office of the Municipal Civil Registrar (MCR)

Classification: Simple
Type of Transaction: G2C - Government to Citizens
Who may avail: Client/Requesting Party
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Certificate of Live Birth Philippine Statistics Authority
CENOMAR Philippine Statistics Authority
Marriage Contract Philippine Statistics Authority
Affidavit of Legitimation Attorney’s Office
Affidavit of Paternity if child is not acknowledged Attorney’s Office
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1. Accomplish all the 1. Receive the required None 3 minutes Asst. Registration Officer
required documents and documents, check for Administrative Aide I
submit to MCR Office and completeness and Municipal Civil Registrar’s
secure the Order of Payment authenticity Office
1.1 Issue the Order of
Payment
2. Pay the required fees at 2. Accept the payment Legitimation 2 minutes Rev. Collection Clerk II
the Treasury Office and and issue Official Receipt Fee – Administrative Aide II
secure Official Receipt PHP 300 Administrative Aide I
(Window 1, 2 & 3) Municipal Treasurer’s
Office

3. Wait for the release of 3. Process the Birth None 30 minutes Municipal Civil Registrar
Annotated Registry Birth Certificate for legitimation Municipal Civil Registrar’s
Certificate & Endorsement with registry number and Office
Letter addressed to PSA annotation
4. Receive the documents 4. Release the None 1 minutes Municipal Civil Registrar

56
 and submit to Philippine documents and tell the Municipal Civil Registrar’s
Statistics Authority (PSA) for Client to submit to Office
request of SECPA Philippine Statistics
Authority (PSA) for the
issuance of SECPA
TOTAL: PHP 300 36 minutes

8. Registration of Affidavit of Acknowledgement to use the Surname of the Father (R.A.9255)

R.A. 9255 an Act allowing illegitimate children to use the surname of their father, amending for the purpose of Article 16 of
execution under 209 otherwise known as the Family Code of the Philippines.

57
 Office or Division: Office of the Municipal Civil Registrar (MCR)
Classification: Simple
Type of Transaction: G2C - Government to Citizens
Who may avail: Client/Requesting Party
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Certificate of Live Birth Philippine Statistics Authority (PSA)
Affidavit to use the Surname of Father Client/Requesting Party
Affidavit of Acknowledgement Attorney’s Office
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1. Accomplish and submit 1. Receive the required None 2 minutes Asst. Registration Officer
the required documents to documents and check for Administrative Aide I
MRC Office and secure completeness Municipal Civil Registrar’s
Order of Payment 1.1 Issue the Order of Office
Payment

2. Pay the required fees at 2. Accept the payment and Acknowledge 5 minutes Rev. Collection Clerk II
the Treasurery Office and issue Official Receipt. ment fee - Administrative Aide II
secure Official Receipt PHP 300 Administrative Aide I
(Window1, 2 & 3) Municipal Treasurer’s
Office
3. Receive the Birth 3. Process the documents None 30 minutes Municipal Civil Registrar
Certificate with annotation, with the proper remarks/ Municipal Civil Registrar’s
registry number and the annotation and release Office
Endorsement Letter
addressed to PSA and
submit it
TOTAL: PHP 300 37 minutes

IV. Office of the Municipal Mayor

External Services
58
A. Issuance of Mayor’s Clearance
B. Request for Certification, Recommendation and Endorsement Letter

59
1. Issuance of Mayor’s Clearance

The Mayor’s Office Clearance is issued to individuals with no pending cases filed with the Office of the Mayor.

Office or Division: Office of the Municipal Mayor

Classification: Simple Transaction
Type of Transaction: G2C - Government to Citizens
Who may avail: All Individuals within the vicinity of the Municipality of Urbiztondo
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Residence Certificate (Cedula) Municipal Treasurer’s Office
Official Receipt Municipal Treasurer’s Office
Police Clearance Local Police Station
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1. Sign in the Client Logbook 1.Give the Logbook to the None 1 minute Administrative Aide I
at information desk in the client Mayor’s Office
Mayor’s Office

2. Submit all the required 2. Receive the required None 2 minutes Administrative Aide I
documents documents and check for Mayor’s Office
completeness
2.1 Start processing of the
request
3. Pay the required fees at 3. Accept the payment Clearance fee 2 minutes Rev. Collection Clerk II
the Treasury Office and and Issue Official Receipt – PHP 100 Administrative Aide III
secure Official Receipt Documentary Municipal Treasurer’s
(Window 1, 2 and 3) stamp – Office
PHP 30

4. Return to the Mayor’s 4. Check the Official None 5 minutes Administrative Aide I
Office for processing of Receipt Mayor’s Office
Clearance 4.1 Process the Mayor’s
60
 4.1 Receive the Mayor’s Clearance Form and seek
Clearance the signature of the Mayor,
dry sealing shall be made
on the document
4.2 Issue the Certificate or
Clearance to the client and
retain a file copy
TOTAL: Php 130.00 10 minutes

2. Request for Certification, Recommendation and Endorsement Letter

61
Certification is issued upon the Client to affirm the validity of information. Job recommendation is issued for job seeker.
Endorsement Letter from the Mayor is issued to client to support his/her request to concerned agencies.
Office or Division: Office of the Municipal Mayor
Classification: Simple Transaction
Type of Transaction: G2C - Government to Citizens
Who may avail: Residents within the vicinity of the Municipality
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Transcript of Records Requesting Party
Any Valid I.D. BIR, Post Office, SSS, GSIS
CEDULA Municipal Treasurer’s Office
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1. Sign in the Client Logbook 1.Give the Logbook to the None 1 minute Administrative Aide I
at Information Desk in the client Mayor’s Office
Mayor’s Office

2. Submit all the required 2. Receive and review the None 10 minutes Municipal Administrator
documents required documents Mayor’s Office
2.1 Start processing the
request
3. Wait for the release of the 3. Release the requested None 1 minute Municipal Administrator
requested document document Mayor’s Office
TOTAL: None 12 minutes

V. Office of the Sangguniang Bayan

62
 External Services
A. Assisting walk-in individuals seeking various needs
B. Issuance of Certification (Posting of documents as per Court Order;
Certification of No Pending Case)
C. Issuance of copies of Ordinances, Resolutions and other SB
documents
D. Issuance of Motorized Tricycle Operator’s Permit (MTOP)
E. Accreditation of Civil Society Organization (CSO)

1. Assisting walk-in individuals seeking various needs

Person who has appointment with the Sangguniang Bayan members and seeking assistance.
63
Office or Division: Office of the Sangguniang Bayan
Classification: Simple
Type of Transaction: G2C - Government to Citizens
Who may avail: Individuals seeking various needs
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Letter request The requesting party
Solicitation letter The requesting party
Invitation letter The requesting party
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1. a. For any person who has 1. The assigned information None 3 minutes SB Staff
appointment with the SB officer of the day will answer Office of the
members the inquiry and assist the Sangguniang Bayan
b. For seeking assistance client of their needs
or presenting a letter
request, solicitation,
invitation, etc.
1.1 If the Sb member is None 3 minutes
 Inquire whether a Vice Mayor’s
particular present, assist directly to Personnel/Staff
Sangguniang said SB member Sangguniang Bayan
Bayan Member is
present and sign in
the client Logbook None 2 minutes
1.2 If the SB member is not Vice Mayor’s
 Provide contact
present, SB Staff will Personnel/Staff
number
forward the client contact Sangguniang Bayan
number to the SB member
concern
 Wait for the
notification of the 1.3 Notify the client to claim None 2 minutes
SB Staff the request
SB Staff
Office of the
Sangguniang Bayan
64
 2. Claim the request, sign in 2. Release to the client the None 2 minutes SB Staff
the client logbook and sign requested item Office of the
the receiving copy Sangguniang Bayan

TOTAL: None 12 minutes

2. Issuance of Certification (Posting of documents as per Court Order; Certification of No Pending Case)
Requesting certifications for various purposes.

65
Office or Division: Office of the Sangguniang Bayan
Classification: Simple
Type of Transaction: G2G - Government to Government
Who may avail: Sangguniang Bayan
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Documents to be posted From any agency or party requiring a document to be
posted
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1. Provide the Sangguniang 1. The Secretariat receive None 3 minutes SB Staff
Bayan a copy of documents and review the documents MGADH-1
for posting and request for for posting as required by Office of the
the certification law Sangguniang Bayan

2. Receive the certification 2. Issue the Certificate of None 2 minutes SB Staff

of posting Posting to the client with SB Office of the
seal Sangguniang Bayan

3. Request and receive 3. Provide and issue the None 2 minutes VM’s Personnel/Staff
Certificate of Appearance Certificate of Appearance if Office of the
requested Sangguniang Bayan

TOTAL: None 7 minutes

3. Issuance of copies of Ordinances, Resolutions and other SB documents

Copies of Ordinances and Resolutions are issued to requesting party with the Office of the Sangguniang Bayan.

66
 Office or Division: Office of the Sangguniang Bayan
Classification: Simple
Type of Transaction: G2G - Government to Government
Who may avail: Municipal and Barangay Officials
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Request letter From any agency or person requesting copy of SB
documents
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1. Request for a copy of 1. The Secretariat will verify None 2 minutes SB Secretary
ordinance, resolution and the availability of the MGADH-1
other Sangguniang Bayan requested documents and if Office of the
documents available instruct the client to Sangguniang Bayan
proceed to the Municipal
Treasurer’s Office for payment
of necessary fees
1.1 If the requesting party is a
government office there is no
need for payment of fees
2. Proceed to Municipal 2. Receive and review PHP 50/page; 5 minutes Municipal Treasurer
Treasurer’s Office and documents presented free if the Office of the Municipal
present the list of 2.1 Accept the payment and requesting Treasurer
documents requested and issue Official Receipt party is a
pay the required fees government
agency
3. Present the receipt of 3. Reproduce and release the None 5 minutes SB Staff
payment to SB Office and requested documents Office of the
receive the requested Sangguniang Bayan
documents
TOTAL: PHP 50/page 12 minutes

4. Issuance of Motorized Tricycle Operator’s Permit (MTOP)

67
All motorized tricycles operating in the Municipality of Urbiztondo, Pangasinan must apply for valid permit and has to be
renewed annually (January). Failure to renew would mean cancellation of permit.

Office or Division: Office of the Sangguniang Bayan

Classification: Simple
Type of Transaction: G2C - Government to Citizens
Who may avail: All residents of the municipality who is in possession of a unit with valid registration
papers from the Land Transportation Office (LTO)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
OR/CR of Tricycle From LTO
Community Tax Certificate Municipal Treasurer’s Office
Copy of Previous MTOP (if for renewal) Applicants
Deed of Sale of Motorcycle (if the client is the new owner) Owner of the Motorcycle
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1. Proceed to the 1. Provide client with short None 2 minutes SB Staff
Sangguniang Bayan briefing and its Office of the
Secretariat Office and requirements Sangguniang Bayan
submit the following
requirements:
a. Official receipt and
Certificate of
Registration of the
Motorcycle
b. Community Tax
Certificate;
c. Copy of previous
MTOP (if for
renewal);
d. Deed of Sale of
motorcycle (if the
client is the new
owner)
2. Present the tricycle for 2. Inspect the tricycle None 5 minutes Administrative Asst. VI

68
 inspection whether it is road whether compliant with the Administrative Asst. V
worthy checklist: Office of the
a. Headlight; Sangguniang Bayan
b. Tail light;
c. Signal light;
d. Brakes;
e. Horn;
f. Side mirror;
g. Reflector
3. If the tricycle passed the 3. Receive and review the PHP 406.25 5 minutes Rev. Collection Clerk II
inspection based on the requirements/documents Administrative Aide III
checklist, proceed to 3.1 Accept the payment and Office of the Municipal
Municipal Treasurer’s Office issue Official Receipt Treasurer
and present the checklist and
pay the required fees
4. Present the Official Receipt 4. Formulates the permits None 10 minutes Administrative Asst. VI
and checklist to Sangguniang (Permit to Operate and Office of the
Bayan Office Condition to Operate) for Sangguniang Bayan
signature by the Mayor and
the Vice Mayor then give
the copy to the client to
bring the permit in the
Mayor’s Office for the
letter’s signature
5. Proceed to the Mayor’s 5. Receives the documents None 2 minutes Administrative Aide
Office for approval and presented by the tricycle Office of the Municipal
signature of the permit owner and release the Mayor
(Permit to Operate) permit (Permit to Operate)
TOTAL: PHP 406.25 24 minutes

5. Accreditation of Civil Society Organization (CSO)

69
Application for accreditation of CSOs within the municipality.
Office or Division: Office of the Sangguniang Bayan
Classification: Simple
Type of Transaction: G2C - Government to Citizens
Who may avail: Civil Society Organization (CSO)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Duly accomplished form From the Civil Society Organization Concern
Board resolution signifying intention for accreditation Civil Society Organization
Certificate of Registration (SEC, DOLE, etc.) SEC, DOLE, etc.
List of current officers and members Civil Society Organization
Annual accomplishment report Civil Society Organization
Financial Statement Civil Society Organization
Profile indicating the purpose and objective of the
Civil Society Organization
organization
Copy of the minutes of meeting of the organization Civil Society Organization
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1. Inquire for accreditation of 1. Explain to the client the None 5 minutes SB Secretary
organization requirements and provide Office of the
application form Sangguniang Bayan

2. Submit the application and 2. Receives the application None 5 minutes SB Secretary
requirements and check requirements for Office of the
completeness Sangguniang Bayan

3. Attend the scheduled 3. Upon instruction of the None The duration Sangguniang Bayan
Committee Hearing Committee chair on depends upon Office of the
70
 cooperative include in the the schedule of Sangguniang Bayan
calendar of business session,
3.1 Instruct the Secretariat committee
to notify and invite the CSO hearing and its
to attend the said hearing approval
for deliberation of the
application
3.2 On the next regular
session after the said
committee hearing, the
committee chair on
cooperative shall move for
the approval/accreditation of
the CSO
4. Wait for the release of the 4. Prepares the Resolution None 5 minutes SB Secretary
requested document for Accreditation and Office of the
Certificate of Accreditation Sangguniang Bayan

5. Receive the copy of the 5. Issues/releases the copy None 2 minutes SB Secretary
accreditation papers of Resolution for Office of the
Accreditation and Certificate Sangguniang Bayan
of Accreditation
TOTAL: None 17 minutes

VI. Office of the Municipal Health Officer

71
 External Services
A. Konsultasyon sa Doktor at pangangalaga sa pasyente
B. TB microscopy / TB-DOTS Services
C. Family Planning Services
D. Pagbabakuna
E. Pangangalaga sa buntis at sa kaniyang nasa sinapupunan
F. Serbisyo sa mga pasyenteng manganganak at nanganak na
G. Pagagawad ng sertipikong medical
H. Mga sambahayang may mapagkukunan ng tubig, mga bago at
gawang gripo at water refilling stations
I. Food establishments Agro-industrial establishments (Rice mill,
Piggery, Poultry) Public places (Beauty parlor, Barber shops,
Resorts, Funeral parlors at Videoke bar)
J. Pag-isyu ng Transfer Permit
K. Aksyon patungkol sa sanitary complaints
L. Fogging/misting
M. Larviciding

1. Konsultasyon sa Doctor at Pangangalaga sa Pasyente

72
Trabaho ng Office on Health Services na pangalagaan ang pasyente mula sa oras ng pagdulog niya sa aming tanggapan
hanggang sa pagkonsulta sa aming mga Doctor. Hangad ng Doctor ang kaligtasan at paglunas sa sakit ng pasyente.
Office or division: Office of the Municipal Health Officer
Classification: Simple
Type of transaction: G2C – Government to Citizen
Who may avail: Indigent residents of the Municipality of Urbiztondo
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
None None
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1. Lalapit ang kliyente sa 1. Hahanapin ang mga None 2 minuto Job Order
empelyadong mag-aasikaso sa nakaraang medical records Municipal Health Office
kaniyang hinaing tungkol sa kliyente

2.Tutungo sa opisina ng Doctor 2. Titingnan ang kalagayan None 5 minuto Municipal Health Officer
para sa konsultasyon at ang sakit ng kliyente Municipal Health Office

2.1 Magrereseta ng
kaukulang gamot

3.Tutungo sa Nurse Station 3. Magdidispensa ng gamot None 2 minuto Nurse on Duty or NDP-
in-Charge
Municipal Health Office
TOTAL: None 9 minuto

2. TB Microscopy / TB-DOTS Services

73
Ang pamamaraan ng paggamot ay gagawin sa pasyente batay sa resulta ng laboratory kung ito ay hihilingin ng Doctor
para sa diyagnostikong layunin
Office or division: Office of the Municipal Health Officer
Classification: Simple
Type of transaction: G2C - Government-to-Citizens
Who may avail: Indigent residents of the Municipality of Urbiztondo
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Request form Municipal Health Officer
Microscopy result Municipal Health Officer
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1. Pupunta sa microscopist 1. Kokolektahin at None 5 minuto Med. Tech. Assistant -Job
sisiyasatin ang specimen Order
Municipal Health Office
2. Babalik sa Municipal 2. Ipapaliwanag ang None 5 minuto Municipal Health Office
Health Officer para sa naging resulta sa Municipal Health Officer
diagnosis at panggagamot pagsusuri sa microscope at
uumpisahan ang gamutan
base sa resulta

3. Pagpapatala sa TB DOTS 3. Ipatala ang kliyente sa None 2 minuto Medical Technologist

registry TB-DOTS registry Municipal Health Officer

TOTAL: None 12 minuto

3. Family Planning Services

74
Pagtulong sa mga mag-asawa na magplano ng kanilang pamilya at pagbibigay ng kinakailangang impormasyon sa family
planning services na siyang kinakailangan.

Office or Division: Office of the Municipal Health Officer

Classification: Simple
Type of Transaction: G2C – Government to Citizens
Who may avail: Residents of the Municipality of Urbiztondo
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
None None
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLLE
1. Magtutungo sa midwife 1. Susuriin ang kliyente None 3 minuto Midwife II/III
para sa unang proseso upang matiyak kung ito ay Municipal Health Office
kwalipikado para sa family
planning
2. Magpaparehistro at 2. Irerehistro ang kliyente None 5 minuto Midwife II/III
kukuha ng family planning at ipapaliwanag ang mga Municipal Health Office
client assessment record advantage at mga
disadvantages ng mga
epekto ng mga methods
ng family planning
3. Makakakuha ng 3. Ibibigay at ipapaliwanag None 3 minuto Midwife II/III
serbisyong may kinalaman sa kliyente ang mga family Municipal Health Office
sa family planning planning method
4. Hintayin ang pasya 4. Sasabihin kung kalian None 2 minuto Midwife II/III
kung kailan babalik para ang susunod na pagdalaw Municipal Health Office
sa susunod na pag ng kliyente
konsulta
TOTAL: None 13 minuto

4. Pagbabakuna

75
Kailangan ng bata ang bakuna upang maiwasan ang ilang sakit na maaari niyang makuha habang siya ay lumalaki. Ang
Rural Health Unit ay handing bakunahan ang mga batang kuwalipikado para sa serbisyong ito.

Office of Division Office of the Municipal Health Officer

Classification: Simple
Type of Transaction: G2C – Government to Citizens
Who may avail: Residents of the Municipality of Urbiztondo
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Immunization Record Municipal Health Office
Mother and Child Booklet Municipal Health Office
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1. Tumungo sa midwife na 1. Irehistro ang bata sa TCL None 5 minuto Midwife II/III
nakatalaga para sa (target client list) Municipal Health Office
serbisyo 1.1 Punan ang “Early
Childhood Development
Card”
2. Hintayin hanggang sa 2. Ilalapat na sa bata ang None 10 minuto Midwife II/III
ang pangalan ng bata ay bakuna Municipal Health Office
tawagin 2.1 Ipagbibigay alam ang
kondisyon ng mga
kalusugan ng bata

3. Matatanggap ang 3. Ibabalik sa None 5 minuto Midwife II/III

pinunang “Early Childhood kliyente/magulang ang Municipal Health Office
Development Card” “Early Childhood
Development Card”

TOTAL: None 20 minuto

5. Pangangalaga sa buntis at sa kaniyang nasa sinapupunan

76
Kailangan ang laging pagkonsulta sa doctor habang ang isang ina ay nagdadalang-tao. Mahalaga na nasusuri ng doctor
ang kalagayan ng ina at ng kaniyang anak na nasa kaniyang sinapupunan para sa mas ligtas na pagbubuntis

Office of Division: Office of Health Services

Classification: Simple
Type of Transaction: G2C – Government to Citizen
Who may avail: Residents of the Municipality of Urbiztondo
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
None None
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1. Tumungo sa midwife na 1. Tatanggapin ang pasyente None 5 minuto Midwife II/III
nakatalaga para sa serbisyo 1.1 Kukunin ang kaniyang Municipal Health Office
personal na imporasyon
1.2 Titingnan ang mga
nakaraang mga pagsusuri sa
pasyente
1.3 Kukunin ang vital signs

2. Tumungo sa kwarto kung 2. Pag-aaralan ang tiyan ng None 7 minuto Midwife II/III
saan siya susuriin pasyente sa pamamagitan Municipal Health Office
ng “Leopold’s Maneuver”
2.1 Pakikinggan ang tibok ng
puso ng fetus sa
pamamagitan ng “Doppler”

3. Pumunta sa lugar ng 3. Ipaalam sa pasyente ang None 10 minuto Midwife II/III

tanggapan at pakinggan ang naging resulta ng pagsusuri Municipal Health Office
payong pagkalusugan 3.1 Ibibigay ang
multivitamins
3.2 Papayuhan ang
77
 pasyente tungkol sa tamang
nutrisyon at mga maaaring
maging panganib habang
siya ay nagbubuntis

4. Hintayin ang pasya kung 4. Sasabihan kung kailan None 1 minuto Midwife II/III
kailan babalik para sa ang susunod na pag Municipal Health Office
susunod na pagkonsulta rerepaso

TOTAL: None 23 minuto

6. Serbisyo sa mga pasyenteng manganganak at nanganak na

Ang Rural Health Unit ay nagbibigay ng agarang serbisyo sa mga kliyenteng malapit ng manganak at nanganak. Lagi
naming sinisiguradong magiging ligtas ang panganganak ng isang ina at magiging maayos ang pagkakaluwal sa bata.
Tinitiyak na ang bata ay hindi dinapuan ng anumang komplikasyon.
78
Office or Division: Office of the Municipal Health Officer
Classification: Simple
Type of Transaction: G2C - Government to Citizen
Who may avail: Residents of the Municipality of Urbiztondo
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Patients chart Municipal Health Office
Partograph Municipal Health Office
Newborn screening kit Municipal Health Office
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1. Ang pasyente ay 1. Oobserbahan None 15 minuto Midwife II/III
dadalhin sa labor room 1.1 Babantayan ang vital Municipal Health Office
signs
1.2 Babantayan ang fetal
heart tone
1.3 Babantayan ang
progreso ng labor
2. Daldalhin ang pasiyente 2. Post-partum care None 1 oras Midwife II/III
sa delivery room 2.2 Essential newborn Municipal Health Office
care
3. Dadalhin ang pasyente 3. Oobserbahan None 24 oras Midwife II/III
sa recovery room 3.1 Babantayan ang vital Municipal Health Office
signs
3.2 Ituturo ang tamang
breast feeding
3.3 Hihimukin gumamit ng
family planning
4. Isasagawa ang newborn 4. Gagawin ang newborn None 5 minuto Midwife II/III
screening sa sanggol sa screening sa sanggol Municipal Health Office
ika 24 hour of life
24 oras, 1 oras
TOTAL: None
at 20 minuto

79
7. Paggawad sa sertipikong medical
Ang isang kliyente ay bibigyan ng sertipikong medical na maingat na sinuri ng doctor sa sertipikong medico legal na
gagamitin ng kliyente sa ibat-ibang dahilan.
Office or Division: Office of the Municipal Health Officer
Classification: Simple Transaction
Type of Transaction: G2C – Government to Citizen
80
Who may avail: Residents of the Municipality of Urbiztondo
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Laboratory Results (Chest X-Ray, CBC and Urinalysis) Municipal Health Officer
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1 Magparehistro sa lugar ng 1. Kapanayamin ang None 3 minuto Administrative Aide I
tanggapan Municipal Health pasyente Municipal Health Office
Office 1.1 Kukunin ang personal na
impormasyon,
1.2 Titignan ang mga
nakaraang pagsusuri sa
kliyente at vital signs
1.3 Ipaliwanag ang mga
kailangan nitong bayaran
2. Lapitan ang empleyadong 2. Tanggapin and bayad at Sertipikong 2 minuto BPLO Designate
nakatalaga sa Business One ibigay ang opisyal na resibo Medikal – Rev. Collection Clerk II
Stop Shop (BOSS) at PHP 50 Administrative Aide III
magbayad Documentary Business One Stop Shop
Stamp -
PHP 30

3. Tumungo sa Municipal 3. Gagawin ang pisikal na None 5 minuto Municipal Health Officer
Health Officer para sa pagsusuri Municipal Health Office
pagkonsulta at pisikal na
pagsusuri
3.1 Matatanggap na ang 3.1 Ibibigay sa kliyente ang
hiniling na sertipiko medical Sertipiko medical
TOTAL: PHP 80.00 10 minuto

81
8. Mga sambahayang may mapagkukunan ng tubig, mga bago at gawang gripo at water refilling stations

Upang maging ligtas sa kontamisyon ang mga tubig na galling sa mga bagong gawa na refilling sations kailangang
mapasuri o mapa-test ang mga tubig sa accredited water testing laboratory.

Office or Division: Office of the Municipal Health Officer

Classification: Complex
Type of Transaction: G2C – Government to Citizen
Who may avail: Residents of the Municipality of Urbiztondo
82
 CHECKLIST OF REQUIREMENT WHERE TO SECURE
Laboratory Results (Chest X-ray, CBC and Urinalysis) Municipal Health Office
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1. Request para sa water 1. Mangolekta ng water Bacteriological 15 minuto Sanitation Inspector
examination sample ang Sanitaion fee – PHP 360 Municipal Health Office
1.1 Secure Order of Inspector kasama ang Physical/ Kada buwan Pangasinan Safe Water
Payment at magbayad ng accredited na DOH Chemical fee - Laboratory Testing
DOH
karampatang halaga Laboratory PHP 1,800
1.1 Tanggapin and bayad
at magbigay ng Official
Receipt
2. Hintayin ang resulta 2. Magdala ng water None 7 araw Sanitation Inspector
sample sa laboratory para Municipal Health Office
sa Bacteriological,
Physical at Chemical
Analysis
3. Pagtanggap ng 5 minuto
Certificate of Portability
4. Pag ayos ng gripo 4. Kung ito ay positive (+) 1 oras Sanitation Inspector
idis-infect ang None Municipal Health Office
pagkukunan ng tubig

5. Resampling pagkatapos
5. Paglagay ng chlorine sa ng 1 linggong pag dis-
pinagkukunang tubig infect 10 minuto
None Sanitation Inspector
Municipal Health Office
Kada buwan
7 Araw
TOTAL: PHP 2,160.00
1 oras at
30 minuto

83
9. Food establishments, Water refilling stations, Agro-industrial establishments (Rice mill, Piggery, Poultry) Public
places (Beauty parlors, Barber shops, Resorts, Funeral parlors at Videoke bars)

Upang legal ang pag-ooperate ng lahat ng may negosyo sa ating bayan, kailangan kumuha sila ng Sanitary Permit at
Health Certificate para sa kanilang tauhan.

Office or Division: Office of the Municipal Health Officer

Classification: Simple
Type of Transaction: G2C – Government to Citizen
Who may avail: Residents of the Municipality of Urbiztondo
84
 CHECKLIST OF REQUIREMENT WHERE TO SECURE
Laboratory Results (Chest X-ray, CBC and Urinalysis) Municipal Health Office
Cedula BUSINESS ONE STOP SHOP (BOSS)
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1. Pag apply para sa 1. Magbibigay ng listahan None 5 minuto Sanitation Inspector
Sanitary Permit/Health ng mga kinakailangang Municipal Health Office
Certificate requirements
2. Mag pasa ng mga 2. Tanggapin ang mga None 7 minuto Sanitation Inspector
kinakailangang ipinasang requirements Municipal Health Office
Requirements 2.1 Magisyu ng ang mga
dapat na bayarin

3. Magtungo at lapitan ang 3. Tanggapin ang bayad at Sanitary 3 minuto BPLO Designate
emplyadong nakatalaga sa magisyu ng opisyal na Permit fee – Rev. Collection Clerk II
BOSS at magbayad ng resibo PHP 80 Administrative Aide III
mga dapat na bayarin Documentary Business One Stop Shop
Stamp –
PHP 30
Health Permit
fee – PHP 80
Documentary
Stamp –
PHP 30
4. Hihintayin ang mga 4. Paghahanda ng Health None 7 minuto Sanitation Inspector
dokumento Certificate or Sanitary Municipal Health Office
Permits
4.1 Mag apruba at Mag
pirma
5. Kukunin ang Sanitary 5. Mag isyu ng Sanitary None 5 minuto Sanitation Inspector
Permit at Health Certificate Permit at Health Certificate Municipal Health Office
TOTAL: Sanitary 27 minuto
Permit fee –
PHP 110

85
 Health Permit
fee – PHP 110

10. Pag-isyu ng Transfer Permit

Eto ay pinapayagan para lamang sa mga HINDI bababa sa LIMANG (5) taon pagkatapos ng libing ng bangkay

Office or Division: Office of the Municipal Health Officer

Classification: Simple
Type of Transaction: G2C – Government to Citizen
Who may avail: Residents of the Municipality of Urbiztondo
CHECKLIST OF REQUIREMENT WHERE TO SECURE

86
 Permit (Issued by Cemetery Caretaker) Cemetery Caretaker’s Office
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1. Mag aaply sa sementeryo 1. Makipagpanayam sa None 5 minuto Cemetery Caretaker
para buksan ang libingan at kleyente ipalaalam ang mga Office of the Mayor
ilipat ang labi ng yumao pangunahing dukomento para
sa pgbukas at paglipt sa labi
ng yumao
2. Magbayad ng 2. Tanggapin ang bayad at PHP 100 2 minuto Rev. Collection Clerk II
karampatang bayarin sa magbigay ng Official Receipt Administrative Aide III
Treasury Office (Window 1, 2 Administrative Aide I
and 3) Municipal Treasurer’s
Office
3. Bumalik sa Sanitary 3. Pag bibigay ng permit para None 10 minuto Sanitation Inspector
Inspector ipakita ang resibo buksan ang libingan at ilipat Municipal Health Office
at humingi ng permit ang bangkay
4. Bumalik sa sementeryo at 4. Tinanggap ang permit None 2 minuto Cemetery Caretaker
ipakita ang permit para sa parasa pagbukas at palipat Office of the Mayor
pagbukas at paglipt ng labi ng labi ng yumao
ng yumao
TOTAL: PHP 100 19 minuto

11. Aksyon tungkol sa sanitary complaints

Kinakilangang makipag-ugnayan ang complainant sa Rural Sanitary Inspector na siyang responsible para sa agarang
inspeksyon.
Office or Division: Office of the Municipal Health Officer
Classification: Simple
Type of Transaction: G2C – Government to Citizen
Who may avail: Residents of the Municipality of Urbiztondo
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
87
Written Complaint Complainant
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1. Mag papasa ng reklamo at 1. Pagsubaybay None 2 oras Sanitation Inspector
paglalagda sa Punong 1.1 Inspeksyon Municipal Health Office
Barangay para sa
inspeksyon ng reklamo
2. Sumunod sa 2. Mag iisyu ng Sanitary None 15 minuto Sanitation Inspector
rekomendasyon Findings at Municipal Health Office
Rekomendasyon kung
mayroong paglabag
2 oras at
TOTAL: None
15 minuto

12. Fogging/Misting
Pagbibigay ng schedule para sa fogging /misting operation.
Office or Division: Office of the Municipal Health Officer
Classification Simple
Type of Transaction: G2C – Government to Citizen
Who may avail: Residents of the Municipality of Urbiztondo
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Masterlist Provincial Epidemiology Surveillance Unit (PESU)
88
 FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1. Kahilingan para sa 1 Operasyon ng fogging None 1 oras Municipal Mayor
fogging/misting or misting Office of the Municipal
Mayor

Municipal Health Officer

Rural Health Unit

Sanitation Inspector Rural

Health Unit

Administrative Aide I
Office of the Municipal
Mayor

TOTAL: None 1 oras

13. Larviciding
Pagbibigay ng schedule para sa larviciding operation.
Office or Division: Office of the Municipal Health Office
Classification Simple
Type of Transaction: G2C – Government to Citizen
Who may avail: Residents of the Municipality of Urbiztondo
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

89
None None
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1. Kahilingan para sa 1. Paglarvicide ng lugar None 1 oras Sanitation Inspector
Larviciding Municipal Health Office
Administrative Aide I
Office of the Municipal
Mayor

TOTAL: None 1 oras

VII. Office of the Municipal Disaster Risk Reduction and

Management Officer
External Services
A. Provision of Technical Assistance for Trainings on LDRRM
90
 Activities
B. Rescue Operation
C. Request for Decontamination/Disinfection Activity
D. Provision of Transportation Services

1. Provision of Technical Assistance for Trainings on LDRRM Activities

Increase level of awareness and enhance capacity of the community to the threats and impact of all hazards.
Office or Division: Local Disaster Risk Reduction and Management Office (LDRRMO)
Classification: Simple
Type of Transaction: G2C - Government to Citizens
Who may avail: All individuals within the vicinity of the Municipality of Urbiztondo

91
 CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Request Letter Requesting Office/Agency
FEES TO BE PROCESSING
CLIENT STEPS AGENCY ACTIONS PERSON RESPONSIBLE
PAID TIME
1. Submit letter of request to 1. Receive and None 5 minutes LDRRMO III
the LDRRM Office schedule the training LDRRM Asst.

MDRRMO
TOTAL: None 5 minutes

2. Rescue Operation
Well established response operation, to all residents of Urbiztondo, if there is an incident or danger/needing emergency
services within the area of responsibility, the LDRRM Office is open at any time for rescue operation.
Office or Division: Local Disaster Risk Reduction and Management Office (LDRRMO)
Classification: Simple

92
 Type of Transaction: G2C - Government to Citizens
Who may avail: All individuals within the vicinity of the Municipality of Urbiztondo
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
None None
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1. Call at the LDRRM Office 1. Receive the call, verify None 5 minutes LDRRMO III
Hotline Mobile Nos. 0905 and immediately dispatch LDRRM Asst.
335 7431/0915 395 2551 the rescuers Administrative Aide I

MDRRMO
TOTAL: None 5 minutes

3. Request for Decontamination/Disinfection Activity

To prevent the spread of Covid-19 virus and other infectious diseases, all government and other private facilities must be
disinfected.
Office or Division: Local Disaster Risk Reduction and Management Office (LDRRMO)

93
 Classification: Simple
Type of Transaction: G2C - Government to Citizens
Who may avail: All individuals within the vicinity of the Municipality of Urbiztondo
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Request Letter Requesting Office/Agency
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1.Submit letter of request / 1. Receive the letter/call, None 5 minutes LDRRMO III
Call at LDRRM Office verify and inform Local LDRRM Asst.
Hotline Mobile Nos. 0905 Chief Executive for the Administrative Aide I
335 7431/0915 395 2551 schedule of
MDRRMO
decontamination/
disinfection
TOTAL: None 5 minutes

4. Provision of Transportation Services.

Provides free transportation services. These services may include transportation service to Returning Overseas Filipino
(ROF) after the completion of safety protocol, rescue/response activities and other work-related activities of the employees.
Office or Division: Local Disaster Risk Reduction and Management Office
94
Classification: Simple
Type of Transaction: G2C - Government to Citizens
Who may avail: Overseas Filipino Workers within the vicinity of the Municipality of Urbiztondo
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Request letter Client/Requesting Office/Agency
Identification Card/Proof of Residency Client/Barangay Hall
Certification of Returning Overseas Filipino (ROF) Bureau of Quarantine (BOQ)
FEES TO BE PROCESSING
CLIENT STEPS AGENCY ACTIONS PERSON RESPONSIBLE
PAID TIME
1. Submit letter of request 1. Receive the letter of None 5 minutes LDRRMO III
and the required documents request and the required LDRRM Asst.
to LDRRM Office or Call documents Administrative Aide I
Hotline Mobile Nos. 0905 1.1 Verify and schedule
MDRRMO
335 7431/0915 395 2551 for the availability of
Rescue Vehicle
TOTAL: None 5 minutes

VIII. Office of the Municipal Social Welfare and Development

External Services
95
 A. Issuance of Identification Cards (IDs) and Purchase Booklets for
Medicines and Groceries to Senior Citizen and Person with
Disability (PWD)
B. Issuance of Solo Parent Identification Card (ID)
C. Replacement of Lost Senior Citizen ID, PWD ID and Solo Parent ID
D. Cancellation of Senior Citizen ID
E. Assistance for the Application on Social Pension Program for
Indigent, Sick and Disabled Senior Citizen
F. Pre-Marriage Counselling
G. Issuance of Certificate of Indigency for Hospital, Court and Agency
Concerned
H. Assistance to the Victims of Child Abuse
I. Providing Assistance to Client under R.A. 9262
J. Issuance of Social Case Study Report
K. Children Welfare Program
a. Day Care and Supplemental Feeding Assistance
b. Assistance to Children in Conflict with the Law
1. Issuance of Identification Cards (IDs) and Purchase Booklets for Medicines and Groceries to Senior Citizen and
Person with Disability (PWD)

96
The issuance Identification Cards (IDs) to Senior Citizen and Person with Disability including Purchase Booklets for
Medicines and Groceries to avail of the benefits and privileges granted by Law under RA No. 9257 as amended RA No.
9994 and PWD RA No. 9442.

Office or Division: Municipal Social Welfare & Development Office (MSWDO)/

Office of the Senior Citizen’s Affair (OSCA)
Classification : Simple
Type of Transaction : G2C - Government to Citizens
Who may avail Individuals resident within the vicinity of the Municipality of Urbiztondo, age 60 years old
and above/Persons with Disability
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Birth Certificate Philippine Statistics Authority (PSA)
Any valid ID with date of birth Client
Medical Certificate Municipal Health Office
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1. Sign in the Client Logbook 1. Give the Logbook and None 1 minutes Administrative Aide I
at MSWDO and get application form to the Job Order
application form for Senior client MSWDO
Citizen ID/PWD ID Card and 1.1 Record the name and
Booklets address of the client
2. Submit the duly 2. Receive the documents None 3 minutes Administrative Aide I
accomplished application and application for Senior Job Order
and required documents Citizen ID/PWD ID and MSWDO
process
3. Wait for the processing 3. Make/type the Senior None 5 minutes Administrative Aide I
Citizen ID/PWD ID Card Job Order
and Purchase Booklets MSWDO
4. Waiting for the ID Card 4. Signing of Senior Citizen None 3 minutes OSCA Head
and Purchase Booklets ID/PWD ID Card and Senior Citizen’s Office
Purchase Booklets with Municipal Mayor
control numbers Mayor’s Office
MSWDO
MSWD Office
97
5. Receive the Senior Citizen 5. Release the Senior None 1 minute Administrative Aide I
ID/PWD ID Card and Citizen ID /PWD ID Card MSWD Office
Booklets and Booklets
TOTAL: None 13 minutes

2. Issuance of Solo Parent Identification Card (ID)

98
MSWD Office issues Identification Card (ID) to Solo Parent to avail of the Benefits and Privileges granted by Law under
Republic Act No. 8972 to avail of the following services of various agencies such as:
Health Services – DOH, Educational Services -CHED/TESDA, Housing- NHA and Parental Leave -Employer, DOLE &
CSC. Solo parent whose income is above the poverty threshold shall enjoy such limited benefits as flexible work schedule,
parental leave and others to be determined by the DSWD.

Office or Division: Municipal Social Welfare and Development Office (MSWDO)

Classification : Simple
Type of Transaction : G2C - Government to Citizens
Who may avail Parent left alone due to death of spouse, unwed mother, legal separation, spouse detainee,
and spouse annulment.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Death Certificate Municipal Civil Registrar /Philippine Statistics Authority (PSA)
Birth Certificate of the minor children Municipal Civil Registrar /Philippine Statistics Authority (PSA)
Certificate of Court Decision Court
Certification from Barangay Barangay
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1. Sign in the client 1. Give the Logbook to the None 3 minutes Administrative Aide I
Logbook at MSWDO and client MSWDO
secure application form and 1.1 Record the name and
fill-up properly address

2. Submit 1 photocopy of 2. Receive the application, None 5 minutes Administrative Aide I

the required documents required documents and MSWDO
together with the filled-up check for completeness then
application process

3. Wait for the approval of 3. Print the Solo Parent ID, None 3 minutes MSWDO
MSWDO/LCE affix signature and release MSWD Office

99
 Municipal Mayor
Office of the Municipal
Mayor
4. Receive the Solo Parent 4. Release the Solo Parent None 1 minute Administrative Aide I
ID ID MSWDO
TOTAL: None 12 minutes

3. Replacement of Lost Senior Citizen ID, PWD ID and Solo Parent ID Cards

100
Senior Citizen ID, PWD ID and Solo Parent ID Cards if lost, it should be reported immediately to the Local Police Station
for Police blotter, secure a copy and submit to MSWD Office for replacement.
Office or Division: Municipal Social Welfare & Development Office (MSWDO)/
Office of the Senior Citizen’s Affair (OSCA)
Classification : Simple
Type of Transaction : G2C - Government to Citizens
Who may avail Individuals resident within the vicinity of Municipality of Urbiztondo, age 60 years old and
above/Person with Disability (PWD) and Solo Parent ID
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Police Blotter/Barangay Blotter Barangay Hall/Local Police Station
Filled-up Application Form MSWDO
Birth Certificate or any valid ID with date of birth PSA/Client
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1. Sign in the Client 1. Give the Logbook and None 3 minutes Administrative Aide I
Logbook at MSWDO and application form to the Job Order
get application form for client MSWDO
replacement of the lost ID 1.1 Record the name and
address
2. Proceed to the Local 2. Get the statements of the None 5 minutes PNP Personnel
Police Station to secure person requesting Police Local Police Station
Police Blotter Blotter
3. Return to MSWDO, 3. Receive the required None 5 minutes Administrative Aide I
submit the required documents, check for MSWDO
documents and wait for the completeness and make
release and print a New ID for
replacement of the lost
Senior Citizen ID, PWD ID
and Solo Parent ID
4. Receive the New ID as 4. Release the New ID affix None 3 minutes OSCA Head
replacement of the lost signature and with control Office of the Senior
Senior Citizen ID, PWD ID numbers Citizen’s Affair
and Solo Parent ID
Municipal Mayor
101
 Office of the Municipal
Mayor
TOTAL: None 16 minutes

4. Cancellation of Senior Citizen ID

All Senior Citizens who want to transfer to any town need to surrender their Senior Citizen ID and may secure a Certificate
of Cancellation of Senior Citizen ID from MSWD Office to present to the other town of his/her new residence.
102
 Office or Division: Municipal Social Welfare and Development Office/ Office of Senior Citizen’s Affair (OSCA)
Classification : Simple
Type of Transaction : Government to Citizens (G2C)
Who may avail Individuals resident within the vicinity of municipality with age of 60 years old and above
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Senior Citizen ID Client
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1. Sign in the Client 1. Give the Logbook to the None 3 minutes Administrative Aide I
Logbook at MSWDO and client MSWDO
request for the 1.1 Record the name and
cancellation of the address and process the
Senior Citizen ID request
2. Present Senior Citizen 2. Receive and Check the None 2 minutes Administrative Aide I
ID to the MSWD Staff for Senior Citizen ID and process MSWDO
cancellation
3. Wait for the release of 3. Print, approve, affix None 3 minutes MSWDO
the Certificate of signature and release the MSWD Office
Cancellation of Senior Certificate of Cancellation of
Citizen ID the cancelled Senior Citizen
ID
TOTAL: None 8 minutes

5. Assistance for the Application on Social Pension Program for Indigent, Sick and Disabled Senior Citizen

103
Republic Act No. 9994 or the “Expanded Senior Citizens Act of 2010” which provide additional benefits and privileges and
maximize their participation in nation-building, institutionalizes social protection by providing monthly stipend to indigent
senior citizens and supports the family to provide care to the sick and disabled senior citizens.

Office or Division: Municipal Social Welfare & Development Officer (MSWDO)/

Office of the Senior Citizen’s Affair (OSCA)
Classification : Complex
Type of Transaction : G2C - Government to Citizens
Who may avail 60 years old and above Senior Citizen not receiving any pension from GSIS, SSS,
Veterans who are sick and frailty.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1 Photocopy of Senior Citizen ID Requesting Client
Application Form for Social Pension MSWDO
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1. Sign in the Client Logbook 1. Give the Logbook and None 3 minutes Administrative Aide I
at MSWDO and secure application form to the Client MSWDO
application form 1.1 Record the name and
address
2. Submit the required 2. Receive the required None 2 minutes Administrative Aide I
documents for processing documents, review and MSWDO
process
3. Wait for the approval of 3. Senior Citizen’s None 15 days MSWDO
the requested document application on Social MSWD Office
Pension forwarded to the
DSWD Regional Office for
approval
15 days &
TOTAL: None
5 minutes

6. Pre-Marriage Counselling

104
Pre-marriage counselling is a type of therapy that helps couples prepare for marriage. Pre-marriage counselling can help
ensure that you and your partner have a strong, healthy relationship; giving you a better chance for a stable and satisfying
marriage.

Office or Division: Municipal Social Welfare and Development Office (MSWDO)

Classification : Simple
Type of Transaction : G2C - Government to Citizens
Who may avail Couple applying for Marriage License
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Personal appearance of the couple applicant Applicant
Filled-up form of applicant from the MCR Municipal Civil Registrar (LCR)
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1. Sign in the Client 1. Give the Logbook to the None 10 minutes Administrative Aide I
Logbook at MSWDO applicant MSWDO
provide contact number and 1.1 Instruct the couple to MSWD Office
wait for the Call/SMS return to the MSWDO, if the
Officer is not present
1.2 Schedule the date of
counselling
1.3 Notify/Call/SMS the
Couple Applicant
2. Couple appearance on 2. Conduct pre-marriage of None 1 day Administrative Aide I
the scheduled date, counselling to qualified couple MSWDO
cooperate and participate in 2.1 Prepare the certificate MSWD Office
the activity
3. Wait for the release of 3. Affix signature and release None 1 minute Administrative Aide I
Pre-Marriage Compliance the Pre-Marriage Compliance MSWDO
Certificate Certificate MSWD Office
1 Day and
TOTAL: None
11 minutes

7. Issuance of Certificate of Indigency for Hospital, Court and Agency Concerned

105
Issuance of Certificate of Indigency to qualified beneficiaries who are belongs to the indigent families in the community.

Office or Division: Municipal Social Welfare & Development Office (MSWDO)

Classification : Simple
Type of Transaction : G2C - Government to Citizens
Who may avail: Client in need of requirement for indigency within the vicinity of the Municipality of
Urbiztondo
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Barangay Certificate of Indigency Barangay Hall
FEES TO BE PROCESSING
CLIENT STEPS AGENCY ACTIONS PERSON RESPONSIBLE
PAID TIME
1. Sign in the Client 1. Give the Logbook to the None 3 minutes Social Welfare Assistant
Logbook at MSWD Office Client MSWD Office
1.1 Record the name and
address
2. Present Barangay 2. Receive the Barangay None 10 minutes Social Welfare Assistant
Certificate of Indigency to Certificate and interview the MSWD Office
the MSWD Staff client
3. Wait for the assessment 3. Conduct home visitation None 1 day Social Welfare Assistant
and validation for assessment & validation MSWD Office
3.1 Encode and Prepare the
Certificate of Indigency
4. Receive the requested 4. Affix signature and release None 1 minute MSWDO
Certificate of Indigency the Certificate of Indigency MSWD Office

1 Day and
TOTAL: None
14 minutes

8. Assistance to the Victims of Child Abuse

106
Republic Act 7610 Special Protection for Children Against Abuse, Exploitation and Discrimination Act.

Office or Division: Municipal Social Welfare & Development Office (MSWDO)

Classification : Complex
Type of Transaction : G2C - Government to Citizens
Who may avail Children below 18 years old
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Birth Certificate of the Child Local Civil Registrar
Medical Certificate Accredited Hospital
Police Blotter/Barangay Blotter Local Police Station/Barangay Hall
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1. Sign in the Client 1. Give the Logbook to the None 5 minutes Administrative Aide I
Logbook at MSWDO Parent/Guardian MSWD Office
1.1 Record the name and
address in the separate
Logbook for RA 7610
2. Parent/Guardian should 2. Facilitate interview to child None 1 day MSWDO
present the necessary victim and the child’s MSWD Office
documents if available parent/guardian about the
incident

3. Cooperate and support to 3. Assist the victim family for None 15 days Administrative Aide I
the case during case any necessary documents MSWDO
management for filing a case MSWD Office
3.1 Provide financial

107
 assistance to the victim if in
need
3.2 Draft and prepare Social
Case Study Report
3.3 Close Monitoring of the
Case
16 Days and
TOTAL: None
5 minutes

9. Providing Assistance to Clients under R.A. 9262

R.A. 9262- Anti Violence Against Women and their Children Act of 2004 – An Act defining Violence Against Women and
their Children, providing protective measures for victim, prescribing penalties therefore, and for other purposes.
108
Office or Division: Municipal Social Welfare & Development Office (MSWDO)
Classification : Complex
Type of Transaction : G2C- Government to Citizens
Who may avail Women 18 to 59 years old of age victims of battering
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Barangay Certification Barangay Hall
Barangay/Local Police Blotter Barangay Hall/Local Police Station
Medico Legal Region1 Medical Center (RIMC)
CLIENT STEPS AGENCY ACTIONS FEES TO BE PROCESSING PERSON
PAID TIME RESPONSIBLE
1. Sign in the Client Logbook at 1. Give the Logbook to the None 3 minutes Administrative Aide I
DSWD Office client Job Order
MSWDO
2. Report incident and provide 2. Receive the required None 2 hours Administrative Aide I
necessary data/information documents, Job Order
needed and submit the required 2.1 Interview and record the MSWDO
documents statements/information of the
client on actual incidents
2.2 Provide medical
assistance to the client if in
need
2.3 Accompany the client at
hospital for medico legal and
secure result
3. Client women and children 3. Receive the medico legal None 1 day Administrative Aide I
victim of VAWC provide medico of the victim Job Order
legal immediately MSWDO

4. Cooperate all throughout 4. Assess the victim all None 5 days Administrative Aide I
during assessment process throughout the process Job Order
MSWDO
5. Wait for referral of the 5. If the victim’s life is in threat None 10 minutes Administrative Aide I
MSWDO for temporary shelter or in danger, referral is made Job Order
and protective custody to Accredited Facility or MSWDO
109
 Women’s Center that
temporarily shelter and
protective custody
6. Appearance and cooperation 6. Conduct group work to the None 2 days MSWDO
of the family victim especially the family victim especially the MSWD Office
children during the group work children
7. Client will undergo 7. Provide counseling to the None 20 minutes MSWDO
counseling/debriefing children and parents/guardian MSWD Office
7.1 Provision of basic needs if
necessary
8. Wait for the referral of the 8. Referral to Psychological, None 5 minutes MSWDO
MSWDO Psychiatric and Legal MSWD Office
Institution
8 Days
TOTAL: None 2 Hours and
38 minutes

10. Issuance of Social Case Study Report

Social Case Study Report is issued to clients who need the documents for financial assistance, medical assistance,
referrals, etc. Provide and submit necessary requirements.

110
Office or Division: Municipal Social Welfare & Development Office (MSWDO)
Classification : Simple
Type of Transaction : G2C - Government to Citizens
Who may avail Client in need of Social Case Study Report required by different agency concern
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Barangay Certificate of Indigency Barangay Hall
Medical Certificate/Medical Abstract Municipal Health Office/Hospital
Hospital bill/Statement of Account Municipal Health Office/Hospital
CLIENT STEPS AGENCY ACTIONS FEES TO BE PROCESSING PERSON
PAID TIME RESPONSIBLE
1. Sign in the client logbook in 1. Give the Logbook to the None 2 minutes Administrative Aide I
front of the DSWDO and client Job Order
request for a Social Case Study MSWDO
Report
2. Provide the information to 2. Interview and record the None 30 minutes Administrative Aide I
MSWD Staff information Job Order
MSWDO
3. Submit the necessary 3. Receive, Check the None 5 minutes Administrative Aide I
documents needed for the documents and identify client Job Order
Social Case Study Report eligibility to be able to MSWDO
formulate a Social Case
Study Report
4. Wait for the announcement 4. Conduct Home Visitation to None 1 day Administrative Aide I
of MSWD Staff for Home come up with the assessment Job Order
Visitation and start processing MSWDO

5. Wait for processing of the 5. Draft and Prepare Social None 1 hour MSWDO
requested document Case Study Report then affix MSWD Office
signature
6. Receive the Social Case 6. Release the Social Case None 1 minute Administrative Aide I
Study Report Study report Job Order
MSWDO
TOTAL: None 1 Day
111
 1 Hour and
38 minutes

11. Children Welfare Program

A. Day Care Service and Supplemental Feeding Assistance -

To provide supplemental parental care for children to working mother during the day with supplementary nutritional feeding
established in every Barangay for the total development and protection of the children.

112
Office or Division: Municipal Social Welfare and Development Office (MSWDO)
Classification : Highly Technical
Type of Transaction : G2C - Government to Citizens
Who may avail Children 3-4 years old (preschooler)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Birth Certificate Local Civil Registrar/Philippine Statistics Authority (PSA)
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1. Proceed to Day Care 1. Receive the Birth None 30 minutes Child Development Worker
Center at the respective Certificate and enroll the (CDW)
Barangay and present the child and upon admission of Barangay Day Care Center
birth certificate to enroll the the child instruct the parents
child to undergo orientation
2. Parents will undergo 2. Conduct Orientation on None 2 days Child Development Worker
Orientation on Child Care Child Care and Parent (CDW)
and Parent Effectiveness Effectiveness Service (PES) Barangay Day Care Center
Service (PES) to all parents of the children
3. Children undergo 3. Conduct weighing, None 5 days Child Development Worker
weighing, measurement of measurement of height of (CDW)
height for supplemental the children for Barangay Day Care Center
feeding for 120 days supplemental feeding within
120 days
4. Teachers will receive the 4. Give the foodstuff None 120 days DSWD Staff
foodstuff supplies from the supplies to the Day Care MSWDO
MSWD Office Workers or Teachers MSWD Office
5. Children will eat the 5. Parents and Teachers None 1 hour Parents
prepared foods during will prepare the foods for the Child Development Worker
recess time children (CDW)
Barangay Day Care Center
6. Accompany the child 6. Day Care None 220 days Child Development Worker
going to Day Center and stay Teachers/Workers (3-4 hours of (CDW)
outside while waiting for the accommodate and teach classes a day) Barangay Day Care Center

113
 class dismissal (3-4 hours of the children
classes)
347 Days
TOTAL: None 5 Hours &
30 minutes

B. Assistance to Children in Conflict with the Law (CICL)

The Republic Act No. 9344 or Children in Conflict with the Law “Youth Offender”. It provides diversion program for CICL
above 15 but below 18 years old accused of crime by 12 years imprisonment. In cases where diversion is not available to
the CICL who is eventually convicted. The sentence is automatically suspended and the CICL undergoes rehabilitation
until his/her cases is closed and terminated.

114
Office or Division: Municipal Social Welfare and Development Office (MSWDO)
Classification : Highly Technical
Type of Transaction : G2C - Government to Children
Who may avail Children in Conflict with the Law (CICL) above 15 but below 18 years of age
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Birth Certificate of the Child Municipal Civil Registrar/Philippine Statistics Authority (PSA)
Initial Assessment Report MSWD Office
Police Report Local Police Station
Medical Report Municipal Health Office/Attendant Physician
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1. Sign in the CICL Client 1. Give the CICL Logbook None 3 Minutes Administrative Aide I
Logbook at MSWD Office to the client Social Welfare Assistant
1.1 Record the name and MSWDO
address in the separate MSWD Office
CICL Logbook
2. Submit the required 2. Receive the required None 15 Minutes Administrative Aide I
documents to MSWDO documents and interview Social Welfare Assistant
client of the intake sheet MSWDO
MSWD Office

115
3. Answer properly all 3. Conduct Initial None 7 days Social Welfare Assistant
questions raised with Assessment on MSWDO
regards to the case Discernment MSWD Office
3.1 Draft/prepare Social
Case Study Report
3.2 Conduct Home
visitation for assessment
and verification for
rehabilitation
4. Cooperate with all the 4. Prepares the None 3 days MSWDO
preparation activities during necessary documents MSWD Office
the court preceding and petition for rehabilitation
rehabilitation
5. Child is in the 5. Close monitoring of the None 2-3 years or more MSWDO
Rehabilitation Center case until case is closed MSWD Office
and terminated
6. Child will report in the 6. After care for CICL None 132 days MSWDO
DSWD Office MSWD Office
3 Years
TOTAL: None 142 Days and
18 minutes

116
IX. Office of the Municipal Engineer
External Services
A. Issuance of Building Permit
B. Issuance of Occupancy Permit
C. Issuance of Electrical Permit

117
1. Issuance of Building Permit

Building permit refers to a document issued by the Building Official/Office of the Municipal Engineer to an owner/applicant
to proceed with the construction, installations, addition, alteration, renovation, conversion, repair, moving, demolition or
other work activity of a specific project/ building/structure or portion thereof after the accompanying principal plans,
specifications and other pertinent documents with the duly notarized application are found satisfactory and substantially
conforming with the National Building Code of the Philippines (NBCP) and its Implementing Rules and Regulations (IRR).

Office or Division: Office of the Municipal Engineer (MEO)

Classification: Simple
Type of Transaction: G2C - Government to Citizens
Who may avail: Clients applying for Building Permit
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Duly accomplished Unified Application Form (Electrical,
Civil/Structural, Architectural, Mechanical, Electronics, Office of the Municipal Engineer (Building Official)
Sanitary/Plumbing etc.)

In case the applicant is the Registered Owner

a. Certified True Copy of Transfer Certificate of Title
(TCT) Municipal Assessor’s Office
b. Tax Declaration
c. Current Real Property Tax Receipt
In case the applicant is not Registered Owner
a. Duly Notarized copy of the Contract of Lease Client
b. Duly Notarized copy of the Deed of Absolute Sale
c. Duly Notarized copy of the Contract of the Lease

118
Five (5) sets of Plans and Specifications prepared, signed
and sealed
a) By a duly licensed Architect, in case of
Architectural plans.
b) By a duly licensed Civil Engineer and Structural
Engineer, in case of Civil plan and Structural
plans.
c) By a duly licensed Sanitary Engineer or Master
Plumber, in case of Plumbing and Sanitary Client
installation plans.
d) By a duly licensed Professional Electrical
Engineer, in case of Electrical plans.
e) By a duly licensed Professional Mechanical
Engineer, in case of Mechanical plans.
f) By a duly licensed Electronic Engineer, in case of
Electronics plans.

Five (5) copies of Bill of Quantities and Materials duly

signed and sealed by Civil Engineer or Architect Client

Five (5) copies of Technical Specifications duly signed

and sealed by Civil Engineer or Architect Client

Structural/Seismic Analysis for buildings/structures two (2)

storey above, including telecom towers and warehouses Client
prepared, signed and sealed by Structural Engineer

Boring test/Soil Analysis for buildings/structures four (4)

storey and above prepared, signed and sealed by Geo Client
Technical Engineer

119
Copies of valid licenses of all involved professionals [e.g.,
PRC Identification Card and Professional Tax Receipt Client
(PTR]

Fire Safety and Evaluation Clearances (FSEC) Bureau of Fire Protection (BFP)
Local/National Clearances (if necessary) Concerned Government Agencies
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1. Get application forms at 1. Receive the required None 1 day
MEO fill-up properly and documents and check for
submit it with all the required completeness and
documents process To be 30 minutes Municipal Engineer
(e.g. Building Permit, 1.1 Compute Building determined 1 day Office of the Municipal
Electrical Permit, Permit fee and issue by MEO (PD Engineer
Civil/Structural, Architectural Order of Payment 1096 & it’s
Electronics, Sanitary or 1.2 Endorsement letter to IRR)
Plumbing, etc.) BFP for issuance of
FSEC

2. Pay the required fees at 2. Accept the payment As computed 10 minutes Rev. Collection Clerk II
Treasury Office (Window1, 2 and issue Official Receipt by the MEO Administrative Aide III
Administrative Aide I
and 3) Municipal Treasurer’s
Office

120
3. Proceed to BFP get forms 3. Receive the required To be 20 minutes Fire Marshall
fill-up and submit the documents and check for determined BFP
required documents for completeness and issue by BFP
FSEC and pay the required Official Receipt
fees

4. Return to MEO and submit 4. Receive and check the None 40 minutes Municipal Engineer
the FSEC with Official required documents and Office of the Municipal
Engineer
Receipt and wait for the issue the Building Permit
release of Building Permit Certificate

To be
2 Days,
determined
TOTAL: 1 Hour and
by MEO &
40 minutes
BFP

121
2. Issuance of Occupancy Permit

Occupancy permit refers to a document issued by the Building Official/Municipal Engineer certifying that the
building/structure was completed and can be used in accordance with the approved use.

Office or Division: Office of the Municipal Engineer (MEO)

Classification: Simple
Type of Transaction: G2C - Government to Citizens
Who may avail: Clients applying for Occupancy Permit
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Photocopy of approved Building Permit Municipal Engineering Office (MEO)
Application for Certificate Occupancy Municipal Engineering Office
Certificate of Completion Municipal Engineering Office
Fire Safety Inspection Certificate (FSIC) Bureau of Fire Protection (BFP)
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE

122
1. Get application form at 1. Receive the required None 1 day Municipal Engineer
MEO fill-up properly and documents and check for Municipal Engineering
Office
submit it for certificate of completeness
occupancy and certificate of
completion duly signed and
sealed by involved
professionals

2. Show the site for 2. Inspection of the site None 1 day Municipal Engineer
inspection and secure 2.1 Issue endorsement letter Municipal Engineering
Office
endorsement letter to Client for issuance of
FSIC by the BFP

3. Proceed to BFP and 3. Receive the endorsement To be 20 minutes Fire Marshall

submit the endorsement letter and process the FSIC determined by Bureau of Fire Protection
letter requesting for FSIC and and issue Order of Payment BFP
secure Order of Payment and 3.1 Accept the payment and
pay the required fees issue Official Receipt

4. Return to MEO and submit 4. Receive the FSIC and None 30 minutes Municipal Engineer
the Fire Safety Inspection issue the Certificate of Municipal Engineering
Office
Certificate (FSIC) and wait for Occupancy Permit
the release of Occupancy
Permit

To be
2 days and
TOTAL: determined by
50 minutes
BFP

123
3. Issuance of Electrical Permit to Indigenous Dwellings

Electrical Permit refers to a document issued by the Building Official to an owner/applicant for electrical works in
connection to the wiring and installation of panel board, switches, convenient outlet, receptacles and utilization equipment
of a specific project or building supported by documents such as plans and specifications, load computations/analysis duly
signed by a Professional Electrical Engineer.

Office or Division: Office of the Municipal Engineer (MEO)

Classification: Simple
Type of Transaction: G2C - Government to Citizens
Who may avail: Clients applying for Electrical Permit to Indigenous Dwellings
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Electrical Permit to Indigenous Dwellings Office of the Municipal Engineer
Xerox copy of Tax Declaration Municipal Assessor’s Office
Tax Clearance Municipal Treasurer’s Office
Picture of Building Applicant
124
Fire Clearance from BFP Bureau of Fire Protection
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1. Submit the required 1. Receive the required None 30 minutes Municipal Engineer
documents to MEO for documents and check Office of the Municipal
Engineer
issuance of Electrical for completeness
Permit and secure Order 1.1 Compute and issue
of Payment Order of Payment

2. Present the Order of 2. Accept the payment Electrical 5 minutes Administrative Aide I
Payment and Pay the and issue Official Permit fee – Administrative Aide III
PHP 200 Rev. Collection Clerk II
required fees at the Receipt Municipal Treasurer’s Office
Inspection fee
Treasury Office
- PHP 150
(Window 1, 2 and 3) Tax Clearance
- PHP 100
Doc. Stamp
- PHP 30
PEE fee
Signed/Sealed
- PHP 350

3. Return to MEO, submit 3. Receive all the None 3 minutes Municipal Engineer
all the required documents required documents Municipal Engineering
Office
with Official Receipt, with Official Receipt
provide contact number and 3.1 Set schedule for
wait for the notification of site inspection and
site inspection notify the client

125
4. Accompany the MEO 4. Conduct site None 1 day Municipal Engineer
during site inspection inspection Municipal Engineering
Office
5. Proceed to BFP and get 5. Receive the To be 20 minutes Fire Marshall
application form fill-up and application, check and determined by BFP
submit for issuance of Fire process BFP
Clearance 5.1 Issue Fire
Clearance

6. Return to MEO submit 6. Receive the Fire None 20 minutes Municipal Engineer
one (1) copy of Fire Clearance, check and Municipal Engineering
Office
Clearance and wait for the issue the Electrical
release of Electrical Permit Permit

Electrical
Permit fee -
PHP 480
1 Day,
- TOTAL: PEE fee -
1 hour and
PHP 350
18 minutes
To be
determined by
BFP

126
X. Office of the Municipal Planning and Development Coordinator
External Services
A. Granting of Individual Information for Students/Businessmen and
Workers
B. Provision of Assistance to Different Barangays of Municipality
of Urbiztondo
C. Provision of Assistance to National Government Agencies
D. Issuance of Locational Clearance

127
1. Granting of Individual Information for Students/Businessmen and Workers
Provision of Technical Information such as Ecological Profile, Comprehensive land Use Plan (CLUP), Review of Barangay
Annual/Supplemental Investment Program, Comprehensive Development Plan (CDP), Accomplishment Reports, Municipal
Maps and other vital documents to researchers, businessmen and others.

Office of Division: Office of the Municipal Planning and Development Coordinator (MPDC)
Classification: Simple
Type of Transaction: G2C - Government to Citizens
Who may avail: Individual who will work within the vicinity of the Municipality of Urbiztondo and other
Towns
Checklist of Requirements Where to Secure
Request Letter Requesting Party
Valid Identification Card (ID) Company ID/School ID
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1. Present the request form 1. Technical assistance None 1 hour/ depending MPDC
or letter request from the rendered to students, on load of needed Administrative Aide III
company to MPDC businessmen and other information Administrative Aide III
public clients Administrative Aide I
1.1 Prepare the necessary
128
 requested documents Office of the Municipal
Planning and
Development
Coordinator

2. Wait for the release of the 2. Release the requested None 2 minutes MPDC
requested documents documents Administrative Aide III

Office of the Municipal

Planning and
Development
Coordinator
1 Hour &
TOTAL: None
2 minutes

2. Provision of Assistance to different Barangays of Municipality of Urbiztondo

Provision of Technical Assistance Preparation of Annual Investment Program and Supplemental Investment Program of
various Barangays.

Office of Division: Office of the Municipal Planning and Development Coordinator (MPDC)
Classification: Simple
Type of Transaction: G2G - Government to Government
Who may avail: Barangay Officials
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Barangay Annual Investment Program Barangays of Municipality of Urbiztondo
Barangay Supplemental Annual Investment Program Barangays of Municipality of Urbiztondo
FEESTO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1. Present the Barangay 1. Receive the Barangay None 10 minutes MPDC
Annual Investment Program Annual Investment Program Administrative Aide III
and Barangay and Barangay Supplemental Administrative Aide III
Supplemental Annual Annual Investment Program Administrative Aide I
Office of the Municipal
Investment Program
129
 Planning and Development
Coordinator
2. Wait for release of the 2. Review Barangay Annual None 1 day/ MPDC
reviewed documents Investment Program and Depending on Office of the Municipal
Barangay Supplemental the documents Planning and
Annual Investment Program needed Development
2.1 Release/return to Coordinator
recipients

1 Day and
TOTAL: None
10 minutes

3. Provision of Assistance to National Government Agencies

Provision of Technical Information to different National Agencies such as Commission on Audit (COA) Quarterly Report,
Documents needed at DILG, PNP, DepEd and other National Agencies.

Office of Division: Office of the Municipal Planning and Development Coordinator (MPDC)
Classification: Simple
Type of Transaction: G2G - Government to Government
Who may avail: All National Agencies, COA, DILG, PNP and DepEd
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Request letter from different National Agencies National Agency
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1. Request letter from COA 1. Receive the request None Last week of MPDC
Personnel letter every quarter Administrative Aide III
1.1 Prepare the quarterly Administrative Aide I
reports and submit For verification Office of the Municipal
Planning and Development
Coordinator

130
2. Request From DILG 2. Prepare and submit the None Depending on MPDC
needed documents the load Administrative Aide III
Administrative Aide I
needed Office of the Municipal
information Planning and Development
Coordinator
3. Request from PNP/BFP/ 3. Prepare and submit the None Depending on MPDC
DepEd etc. needed documents the load needed Administrative Aide III
information Administrative Aide I
Office of the Municipal
Planning and Development
Coordinator

4. Wait for the release of the 4. Release the documents None 1 minute MPDC
requested documents requested Office of the Municipal
Planning and Development
Coordinator
Last week of
TOTAL: None every quarter
& 1 minute

131
4. Issuance of Locational Clearance

Assist the client in securing Locational Clearance and also review, evaluate, assess and issue Locational Clearance.

Office of Division: Office of the Municipal Planning and Development Coordinator (MPDC)
Classification: Complex
Type of Transaction: G2C - Government to Citizen/G2B - Government to Business
Who may avail: Business Owner and Residents of the Municipality of Urbiztondo
Checklist of Requirements Where to Secure
Complete Documents for Application of Locational Client
Clearance such as:
a. Photocopy of TCT/ Tax Declaration
b. Lot Plan duly signed and sealed by Registered
and Licensed Geodetic Engineer.
c. Building Permit Plans duly signed and sealed
by Registered and Licensed Professionals who
are Authorized and allowed to Sign and Seal
the Documents.
d. Bill of Materials/ Bill of Quantities

CLIENT STEPS AGENCY ACTIONS FEES TO BE PROCESSING PERSON

132
 PAID TIME RESPONSIBLE
1. Proceed to the Office of 1. Provide the List of None 1 day Administrative Aide I
the Municipal Planning and Requirements for Office of the Municipal
Development Coordinator application of Locational Planning and
and ask for the List of Clearance Development Coordinator
Requirements in securing
Locational Clearance

2. Submit the complete duly 2. Receive the required Depend on the 3 days Planning Officer III
accomplished required documents then review, type of project Office of the Municipal
documents to MPDC Office evaluate and assess the Planning and
for the Locational Clearance Locational Clearance Development Coordinator
application. application requirements
for the compliance based
on Zoning Ordinance
2.1 Compute the payment
2.2 Issue Order of
Payment
3. Pay the required fees at 3. Accept the payment and Depend on the 2 minutes Rev. Collection Clerk II
Treasury Office (Window 1, issue Official Receipt type of project Administrative Aide III
2 and 3) Administrative Aide I
Municipal Treasurer’s
Office
4. Return to MPDC Office 4. Receive, process and None 3 days Planning Officer III
and present the Official sign the Locational Office of the Municipal
Receipt for issuance of the Clearance Planning and
Locational Clearance 4.1 Issue Locational Development Coordinator
Clearance to the Client
7 days and
TOTAL: None
2 minutes

133
XI. Office of the Municipal Budget Officer

Internal Services

A. Issuance of Obligation Request

B. Review of Barangay Annual/Supplemental Budgets

134
1. Issuance of Obligation Request

Obligation Request is issued to certify that there is available appropriation for a certain disbursement.

Office or Division: Office of the Municipal Budget Officer

Classification: Simple
Type of Transaction: G2C - Government to Citizens
Who may avail: Government employees within the Municipality of Urbiztondo
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Duly accomplished Obligation Request Form Office of the Municipal Budget Officer
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1. Submit Obligation Request 1. Receive and review the None 4 Minutes Municipal Budget Officer
Form to the Municipal Budget Obligation Form (whether
Officer there is existence of Office of the Municipal
available appropriations) Budget Officer
based on the Appropriation
Ordinance/Approved
Annual Budget of the
Municipality

2. Wait for the approval of 2. Approve and affix None 1 Minute Municipal Budget Officer
Obligation Request signature (if appropriation
is available) Office of the Municipal
Budget Officer
135
 TOTAL: None 5 minutes

2. Review of Barangay Annual/Supplemental Budgets

Provision of Technical Assistance in the Preparation of Annual/Supplemental Budget of various Barangays pursuant to
Section 331 (b) of RA 7160 and Local Budget Circular (LBC) of Department and Management (DBM).
Office or Division: Office of the Municipal Budget Officer
Classification: Simple
Type of Transaction: G2G - Government to Government
Who may avail: Barangay Officials
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Annual/Supplemental Barangay Budget Forms and Plans Sangguniang Barangays

FEES TO BE PROCESSING PERSON

CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1. a. Submit approved Annual 1. a. Review the None 20 Minutes Municipal Budget Officer
Budget duly signed by Proposed Barangay
Barangay Councils Annual Budgets

b. Submit approved b. Review the 10 minutes Office of the Municipal

Budget Officer
Supplemental Budget duly Barangay Supplemental
signed by Barangay Councils Budgets

 Provide Technical
assistance prior to
136
 submission of
Annual or
Supplemental
Budgets to the
Sangguniang
Bayan

2. Submit recommendations to 2. Transmit None 10 Minutes Local Finance

the Secretary to the recommendations for Committee
Sangguniang Bayan duly Annual or Supplemental
signed by the Local Finance Budgets for final review
Committee (LFC) for Barangay and approval of the
Annual or Supplemental Sangguniang Bayan
Budgets Members
2.1 The Local Finance
Committee (LFC) will
issue recommendation to
the Barangays for the
compliance in the
budgetary requirements
2.2 The Local Finance Secretary to the
Committee (LFC) Sangguniang Bayan
recommendation will be
forwarded to the Office of the
Sangguniang Bayan for Sangguniang Bayan
final action and approval

TOTAL: None 40 minutes

137
XIV. Office of the Municipal Accountant
Internal Services
A. Preparation/Receipt of Vouchers
B. Issuance of Accountant’s Advice
C. Government Remittance (GSIS, BIR, Pag-ibig, PhilHealth
and banks)
D. Receipts of Barangay Transactions

138
1. Preparation/Receipt of Voucher
The Disbursement Voucher is a form used to pay an obligation to employees/individuals/agencies/creditors for goods
purchased or services rendered. Government Accounting Manual for Local Government Units.
Office or Division: Office of the Municipal Accountant
Classification: Simple
Type of Transaction: G2C - Government to Client & G2G - Government to Government
Who may avail: Various Offices
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Allotment and Obligation form Office of the Municipal Budget Officer
Purchase Order/Purchase Request and other BAC
Bids and Awards Committee Office
Documents
Disbursement Vouchers Office of the Municipal Accountant
Other pertinent documents as enumerated in COA
Circular 2012-001 based on the type of transaction being Various Offices
processed
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1.Submit voucher and 1. Receive disbursement None 5 minutes Administrative Aide I
pertinent supporting voucher and other (General Fund)
documents documents from
claimant/payee for all Admin. Assistant III
(SEF, Trust Fund and
funds
Water Services)

Office of the Municipal

139
 Accountant

2. Receive voucher if 2. Check supporting None 2 minutes Administrative Aide I

incomplete and rectify the documents attached (General Fund)
deficiency then re-submit thereto and return the
same if voucher has Admin. Assistant III
(SEF, Trust Fund and
lacking documents
Water Services)

Office of the Municipal

Accountant
3. Wait for the release of 3. Reviews and signs None 2 minutes Municipal Accountant
disbursement voucher disbursement voucher Office of the Municipal
Accountant
4. Wait for the release of 4. Assign’s voucher None 2 minutes Administrative Aide I
disbursement voucher number, log and retains (General Fund)
copy for accounting use Admin. Assistant III
and reference (SEF, Trust Fund and
Water Services)
Office of the Municipal
Accountant

5. Receives signed 5. Return the signed None 2 minutes Administrative Aide I

disbursement voucher and voucher to the client, give (General Fund)
sign in the logbook the logbook and instruct Admin. Assistant III
her/him to go to the (SEF, Trust Fund and
treasurer’s office Water Services)
Office of the Municipal
Accountant

TOTAL: None 13 minutes

140
2. Issuance of Accountant’s Advice
Accountant’s Advice of Local Check Disbursements is prescribed to prevent the doubtful validity of the transactions paid
and the breakdown in the control system for disbursements and to ensure that checks encashed by government depository
banks are for legitimate local government expenditures. Commission on Audit Circular No. 96-007, dated May 15, 1996.
Office or Division: Office of the Municipal Accountant
Classification: Simple
Type of Transaction: G2C - Government to Client & G2G - Government to Government
Who may avail: Individual holding a voucher with check
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Office of the Municipal Accountant
Approved disbursement voucher Office of the Municipal Treasurer
Office of the Mayor
Duly signed check Municipal Treasurer’s Office
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1.Submit approved 1. Receive approved None 3 minutes Administrative Aide I
disbursement voucher with disbursement voucher Administrative Aide III
corresponding signed check with corresponding Office of the Municipal
and request for the signed check and Accountant
accountant’s advice prepare accountant’s
advice

2. Wait for the release of 2. Signs accountant’s None 2 minutes Municipal Accountant
Accountant’s Advice advice Office of the Municipal
Accountant
141
3. Receives approved 3. Release approved None 1 minute Administrative Aide I
disbursement voucher, signed disbursement voucher, Administrative Aide III
check and the corresponding signed check and the Office of the Municipal
accountant’s advice then sign corresponding Accountant
in the logbook accountant’s advice and
require the client to sign
in the logbook then file
the duplicate for
reference
TOTAL: None 6 minutes

142
3. Government Remittance (GSIS, BIR, Pag-ibig, PhilHealth and Banks)
It is mandatory for agencies to remit directly to agencies concerned, their employees’ and employer’s contributions and
loan amortizations, within the first 10 days of the calendar month following the month to which the contribution apply or the
date which was stated in the contract. R.A No. 8291 The Government Service Insurance System Act of 1997, R.A. No.
8424 The Tax Reform Act of 1997, R.A. No. 7875 National Health Insurance Act of 1995, R.A. No. 11199 The Social
Security Act of 2018, R.A. No. 9679 Home Development Fund Law of 2009 and Land Bank of the Philippines Electronic
Salary Loan Agreement.
Office or Division: Office of the Municipal Accountant
Classification: Complex
Type of Transaction: G2C - Government to Client & G2G - Government to Government
Who may avail: Various Government Agencies concerned
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Billing statements Various government agencies and financial institutions
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1. Transmit monthly billing 1. Receive billing and None 2 hours Administrative Aide III
make necessary Administrative Aide I
deductions in the Job Order
preparation of payroll Office of the Municipal
Accountant
2. None 2. Prepare remittance None 1 hour Administrative Aide III
based on the amount from Administrative Aide I
billing and payroll Job Order
Municipal Accountant
Office of the Municipal
143
 Accountant
3. None 3. Encode and finalize None 5 minutes Administrative Aide III
remittance and prepare Administrative Aide I
corresponding Job Order
disbursement voucher and Office of the Municipal
Accountant
forward the same to the
treasury department for
check preparation

3 Hours and
TOTAL: None
5 minutes

144
4. Receipts of Barangay Transactions
Barangay financial transaction documents consisting of the Report of Collection and Deposits (RCDs) with duplicate copies of the
official receipts (ORs) and deposit slips, bank statements, original copies of DVs with its supporting documents (SDs), duplicate
copies of checks and PBCs shall be submitted to the Municipal Accountant within 10 days after the end of the month for recording in
the barangay books of accounts and financial reporting. Commission on Audit Circular No. 2019-001 dated January 30, 2019.

Office or Division: Office of the Municipal Accountant

Classification: Simple
Type of Transaction: G2C - Government to Client & G2G - Government to Government
Who may avail: Barangay Officials
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Paid Vouchers and Payrolls Barangay Treasurers
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1. Submit paid vouchers, 1. Verify and count the None 5 minutes Administrative Aide I
payrolls and other documents accounts submitted from Office of the Municipal
on or before the 10 day of
th
barangay treasurer Accountant
the month

2. Get the received copy from 2. Mark the copy of the None 2 minutes Administrative Aide I
the receiving officer barangay treasurer as Municipal Accountant
received Office of the Municipal
Accountant
TOTAL: None 7 minutes

145
XII. Office of the Chief Administrative Officer
External Services
A. Employment with the Municipal Government of Urbiztondo
B. Preparation and Issuance of Appointment to Newly Hired and
Promoted Employees
Internal Services
A. Processing of Documents for Membership to GSIS, Phil Health and
Pag-ibig
B. Assistance to all Government Officials and Employees in the
Application on Retirement Claims in GSIS, Pag-Ibig and Terminal
Leave Benefits (TLB)
D. Processing of Application for Leave of Absence
E. Issuance of Service Records, Certificate of Employment, Leave
Credits and a copy of other Personnel Records

1. Employment with the Municipal Government of Urbiztondo (Recruitment Selection and Placement)
146
Employment with the Municipal Government of Urbiztondo is open to all qualified individuals provided that a vacant
position exists. Based on the Revised Agency Merit Selection Plan (MSP) incorporating the applicable provisions of the
Omnibus Rules on Appointment and Other Human Resource Action (ORA-OHRA) pursuant to CSC MC no. 24, s. 2017
and CSC MC No. 14, s. 2018. Applicant must possess the minimum requirements of the position applied for. Vacant
positions are published at the CSC Website, Agency Website and posted in three conspicuous places in the municipality
within fifteen calendar days. The Human Resource Merit Promotion and Selection Board (HRMPSB) Committee is
compose of:
Chairperson: - Local Chief Executive or his/her authorized representative and
Chairperson: - Municipal Vice Mayor or his/her authorized representative if the vacant position is in the Office of
Sangguiang Bayan
Members: - Two representatives each coming from the 1st level position and 2nd level position
Department Head where the vacancy exists and the Chief Administrative Officer as the Ex-Officio member.
Office or Division: Office of the Chief Administrative Officer/HR Office
Classification: Highly Technical
Type of Transaction: G2C - Government to Citizens
Who may avail: All qualified individuals
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Application Letter Applicant
Personal Data Sheet with recent passport-size picture Applicant
Photocopy of certificate of eligibility/rating /license Applicant
Performance Rating (if applicable) Applicant
Photocopy of Transcript of Records and Diploma Applicant
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1. Client may inquire in the 1. Publish vacancy to CSC None 15 days Chief Administrative Officer
Chief Administrative Website, Urbiztondo posting Administrative Assistant IV
Office/Human Resource Website and posted in Chief Administrative Office
Management Office three (3) conspicuous
places

147
2. Send/submit their 2. Receive and review None 5 minutes Chief Administrative Officer
application letter/resume applications Administrative Assistant IV
and credentials in the Chief
Administrative Office thru Chief Administrative Office
email:[email protected]
and or in hand
3. Wait for the 3. HR/Chief Admin. Office None 20 days or Chief Administrative Officer
information/notification from inform/notify the applicants depende kung Administrative Assistant IV
the Human Resource/Chief thru email/SMS hanggang
Admin. Officer for the 3.1 Prepare applicants’ kalian matapos Chief Administrative Office
schedule of examination & profile based on the ang recruitment
interview submitted credentials and process
indorse to the HRMPSB.
3.2 The HRMPSB
members evaluate
maintain fairness and
impartiality in the
assessment of candidates
for appointment.
3.3 After careful review and
evaluation made by the
HRMPSB of the applicants’
credentials
3.4 Then facilitate
Personnel Selection Board
(PSB) meeting
3.5 Prepare schedule of
assessment and
assessment materials
3.6 Administer written
examination and skills test
and evaluate results if
qualified then inform
applicants

148
 3.7 Conduct behavioral
event interview, all
applicants were
interviewed and screened
by the HRMPSB and
passed through deep
selection
3.8 HRMPSB Secretariat
will consolidate the
assessment and prepare
comparative assessment
and conduct background
investigation and submit to
HRMPSB the initial
assessment report
3.9 Convene HRMPSB and
prepare deliberation results
3.10 Submit results to the
appointing authority. Select
BEST candidate/s
3.11 Inform/Notify
candidates who are
qualified to the position to
be filled-up
3.12 Prepare appointment
and other related
documents

4. Wait for the information 4. Inform the candidate if None 1 day Chief Administrative Officer
letter thru email/SMS/Call he/she passed the Administrative Assistant IV
from the HR Office and examination and interview
149
submit some additional thru email/SMS Chief Administrative Office
requirements for 4.1 Receive the additional
preparation of the requirements, check for
appointment completeness then start
processing of the
appointment
Depends on
the recruitment
TOTAL: None
processing
time

150
2. Preparation and Issuance of Appointment to Newly Hired and Promoted Employees
Appointment is issued to all qualified applicants. Permanent appointment issued to a person who meets all the qualification
requirements of the position to which he/she is being appointed to, including the appropriate eligibility. Temporary issued to
a person who meets education, experience and training requirements for the position except for the appropriate eligibility.

Office or Division: Office of the Chief Administrative Officer

Classification: Highly Technical
Type of Transaction: Government to Government (G2G) and Government to Client (G2C)
Who may avail: Newly Hired and Promoted Employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Personal Data Sheet (CS Form 212, Revised 2017) Applicant
NBI Clearance National Bureau of Investigation
Medical Certificate Municipal Health Office
Transcript of Record and Diploma School where he/she graduated
Certificate of Trainings Applicant
Original Marriage Contract for Married woman and
Philippine Statistic Authority (PSA)
Birth Certificate 1 copy
Original copy of the authenticated certificate of Professional Regulation Commission (PRC)/
eligibility/rating/license Civil Service Commission (CSC)
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1. Submit duly accomplished 1. Receive the duly None 3 minutes Chief Administrative Officer
PDS in triplicate copies and accomplished PDS Administrative Assistant IV
the required supporting together with the required
documents at the Office of documents Chief Administrative Office
the Chief Administrative 2.1 Review PDS, ensure
Officer/HR Office that the form is completely
and properly answered and
check for completeness
2. Wait for the processing of 2. Prepare and process the None 2 hours/ Chief Administrative Officer
the appointment appointment then facilitate (it may vary Administrative Assistant IV
the signing of the following: depending on
2.1 Appointment the availability Chief Administrative Office
151
 2.2 Position Description of the
Form signatories) Department Head
2.3 Certificate of availability Concerned
of fund Municipal Accountant
2.4 Oath of Office
Municipal Mayor/
2.5 Assumption of Duty Municipal Vice Mayor
3. Sign the Appointment, 3. Furnish a copy of None 2 minutes Chief Administrative Officer
Position Description form appointment to proposed Administrative Assistant IV
and Oath of Office and appointee before
receive the personal copy of submission to CSC Chief Administrative Office
appointment
4. Wait for the 4. Submit the appointment None Depends on Chief Administrative Officer
validation/attestation of the to the CSC Field Office for the processing Administrative Assistant IV
appointment by the Civil validation/attestation within time of CSC
Service Commission Field 30 Calendar days Field Office Chief Administrative Office
Office (CSCFO)
5. Wait for the release of 5. Get the appointment None 1 day Chief Administrative Officer
appointment once validated by the CSC Administrative Assistant IV
Field Office
Chief Administrative Office
Depends on
TOTAL: None the processing
time

3. Processing of Documents for Membership to Government Service Insurance System (GSIS) thru WebMSP
Philhealth, Pag-ibig thru website

152
Membership of all regular employees including elective Local Officials to GSIS, Pag-ibig and Philhealth is mandatory. This
Office provides assistance to all employees in applying for their membership.

Office or Division: Office of the Chief Administrative Officer/HR Office

Classification: Complex
Type of Transaction: G2G-Government to Government
Who may avail: All Elective Officials and Employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Two (2) valid Ids Municipal Employee/Applicant
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1. Officials/Employees 1. Interview the None 7 minutes Chief Administrative Officer
should go to the Admin/HR official/employee and Administrative Assistant IV
Office to be interviewed register thru website of
about their membership in (Pag-ibig, Philhealth. and Chief Administrative Office
these various agencies (Pag- GSIS)
ibig, Philhealth and GSIS) 1.1 Agency Authorized
Officer (AAO) will enroll
them electronically and
secure BP Number
2. Go to the nearest GSIS 2. Inform the employee to None 3 minutes Chief Administrative Officer
Branch to take a picture for apply for UMID in GSIS Administrative Assistant IV
UMID purposes upon issuance of BP
Number Chief Administrative Office

3. Wait for the release of 3. AAO is waiting for the None Depends on Chief Administrative Officer
Identification Card (ID) to be delivery of UMID/IDs from the National Administrative Assistant IV
delivered by the National the National Agencies Agencies
153
 Agencies concerned concerned and release the concerned Chief Administrative Office
same
4. Receive the UMID from 4. Release the UMID/ID to None 2 minutes Chief Administrative Officer
GSIS, ID from Pag-ibig and the Officials and Administrative Assistant IV
Philhealth Employees
Chief Administrative Office
Depends on
the National
TOTAL: None
Agencies
concerned

4. Assistance to all Government Officials and Employees in the Application on Retirement Claims in GSIS/Pag-
ibig and Terminal Leave Benefits

154
Membership of all regular employees including Elective Local Officials to GSIS, Pag-ibig and Philhealth is mandatory, The
Chief Administrative Office/HR provides assistance to retiring employees for their membership and retirement claims to
GSIS, Philhealth, Pag-ibig and others. The retiree submits his/her own application; he/she may do so.

Office or Division: Office of the Chief Administrative Officer

Classification: Simple
Type of Transaction: G2G - Government to Government and G2C - Government to Client
Who may avail: All retiring Regular Employees and Elective Officials
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Letter of Intent Official/Employee
Service Record Office of the Chief Administrative Officer
Certificate of Leave Credits Office of the Chief Administrative Officer
Property and Money Accountability Clearance Office of the Municipal Treasurer & Municipal Accountant
SALN Official/Employee
No Pending Case Office of the Municipal Mayor
Ombudsman Clearance Office of the Ombudsman
CSC Clearance Office of the Chief Administrative Officer
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1. Retiree Official/ 1. Assist the employee to None 3 minutes Chief Administrative Officer
Employee gets retirement fill-up the forms Administrative Assistant IV
clearance forms at HR
Office and accomplish it in Chief Administrative Office
triplicate copies and submit
to concerned Agencies
2. Get the Terminal Leave 2. Prepare the computation None 3 minutes Chief Administrative Officer
Benefits (TLB) and wait for of TLB - Terminal Leave Administrative Assistant IV
the processing Benefits
Sal. – Highest monthly Chief Administrative Office
salary received
Days – No. of
accumulated
vacation and sick
155
 leave credits
CF – Constant factor is
X .0481927 None 2 hours
2.1 Prepare and process
the TLB voucher with
complete requirements
3. Proceed to Treasury 3. Prepare the check, affix None 2 minutes Municipal Treasurer
Office for the release of signature and release the Municipal Treasurer’s Office
payment check to the retiree
2 hours and
TOTAL: None
8 minutes

5. Filing and Processing of Application for Leave of Absence

Any official and employee of this municipality who will file a leave of absences (Civil Service Form No. 6, Revised 2020)
from the office shall secure the approval of the Municipal Mayor. The application for leave form shall be submitted to the
Office of the Chief Administrative officer five (5) days before the day of absence for Vacation leave and before or upon
return to office for Sick leave.

156
Office or Division: Office of the Chief Administrative Officer
Classification: Simple
Type of Transaction: G2C - Government to Client
Who may avail: Regular Employees including Elective Officials
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Approved Leave Concerned employee
Approved Authority to Travel Municipal Mayor/Chief Admin. Officer
Clearance from Money & Property accountability
Municipal Treasurer and Municipal Accountant
(for Abroad purposes)
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1. Proceed to Admin. 1. Issue leave forms to None 1 minute Chief Administrative Officer
Office/HR Office, get employee concerned Administrative Assistant IV
application form for leave of 1.1 Five (5) days before
absence (CS Form No. 6, the actual date of leave Chief Administrative Office
Revised 2020)
2. Fill-up the form in 2. Receive the duly None 3 minutes Chief Administrative Officer
duplicate copies and have it accomplished leave Administrative Assistant IV
approved by your application form and fill-in
immediate supervisor and their leave balances for Chief Administrative Office
the Local Chief Executive certification of the
and submit to the Chief availability of leave credits
Admin. Office 2.1 Return to employee

3. Have your application 3. Receive the approved None 2 minutes Chief Administrative Officer
form approved and leave of absence and Administrative Assistant IV
furnished a copy of record in the leave ledger
approved leave of absence and file for ready reference Chief Administrative Office
to the Chief Admin. Office
TOTAL: None 6 minutes

157
6. Issuance of Service Record, Certificate of Employment, Leave Credits and a copy of other Personnel Records
All Personnel records like. 201 Files, Service Records, Leave Credits, Step Increments (Notice of Salary Increase (NOSI)/
Notice of Salary Adjustment (NOSA) and other Personnel records shall be maintained in this office for ready reference.
HR/Chief Admin. Office provides copies of Certificate of Employment, Loan applications, Retirement and Terminal Leave
Benefits and other purposes to all employees.

Office or Division: Office of the Chief Administrative Officer/HR Office

Classification: Simple
158
 Type of Transaction: G2C - Government to Client
Who may avail: Regular Employees including Elective Officials
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
None None
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1. Inform the Chief 1. Verify and prepare the None 5 minutes Chief Administrative Officer
Administrative Officer or staff requested document Administrative Assistant IV
about your request Chief Administrative Office

2. Wait for the release of the 2. Affix signature and None 1 minute Chief Administrative Officer
requested documents release the requested Chief Administrative Office
documents
TOTAL: None 6 minutes

XIII. Office of the Municipal Agriculturist

External Service
A. Dissemination of Information for (Rice, Corn, Livestock, High Value
Crop Development Program, Fishery, Organic Agriculture and
159
 Organizational Development)
B. Technical Assistance for (Rice, Corn, Livestock, High Value Crop
Development Program, Fishery, Organic Agriculture and
Organizational Development)
C. Technical Assistance on Animal Health Protection (Deworming,
Consultation and Treatment)
D. Provision of Technical Assistance on Anti-Rabies Mass
Vaccination
E. Provision of Technical Assistance for the availment of Farm
Machineries under Farm Mechanization Program
F. Issuance of Certification to Registered Farmers Beneficiaries
G. Provision of Technical Assistance on Soil Sampling for Soil
Analysis and Soil Fertility Evaluation
H. Provision of Technical Assistance to Farmers for Crop/Livestock
Insurance (Rice, Corn, Livestock and High Value Crop
Development
Program)
I. Provision of Technical Assistance for Rice Crop Management
J. Distribution of Seeds (Corn, Certified/Hybrid Palay and
Vegetables)
K. Distribution of Fertilizers
L. Distribution of Fingerlings
160
1. Information Dissemination on Rice, Corn, Livestock, High Value Crop Development Program, Fishery, Organic
Agriculture and Organizational Development
Promotion of Banner programs in Rice, Corn, High Value Crop Development Program, Fishery, Livestock, Organic
Agriculture & Organizational Development.
Office or Division: Office of the Municipal Agriculturist
Classification: Simple
Type of Transaction: G2C - Government to Citizens
161
Who may avail: Group of farmers, Women, Youth, Students and NGO
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Request letter Farmers Association & Farmers Cooperative
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1. Sign in the Client Logbook 1. Receive the request letter None 3 minutes Agri. Technologist
and submit request letter at and assist the Farmers on Agri. Technician
Municipal Agriculture Office their request Administrative Aide IV
for promotion of banner 1.2 Instruct the Farmers to Job Order
Office of the Municipal
programs in Rice, Corn, High return to Agriculture Office
Agriculturist
Value Crop Development for Seminar, Symposium,
Program, Fishery, Livestock, Training of Farmer’s Class,
Organic Agriculture and Meeting, Open forum and
Organizational development Public hearing
2. Return to the Agriculture 2. Provide the date None 2 minutes Municipal Agriculturist
Office to follow-up and confirm scheduled to Office of the Municipal
the schedule of the programs Clients/Farmers for the Agriculturist
and activities programs and activities

3. Provide venue and 3. Conduct Seminar, None 1 day Municipal Agriculturist

disseminate the Banner Symposium, Training of Agri. Technologist
Program to his/her Farmer’s Class, Meeting, Agri. Technician
companions/groups Open forum and Public Administrative Aide IV
Job Order
hearing for the promotion of
Office of the Municipal
Banner Programs on Rice, Agriculturist
Corn, High Value Crop
Development Program,
Fishery, Livestock, Organic
Agriculture and
162
 Organizational Development
then evaluation
4. Fill-up the Feedback form and 4. Provide the Client of None 2 minutes Agri. Technologist
drop in the suggestion box Client’s Satisfaction Agri. Technician
Feedback Form Administrative Aide IV
Job Order
Office of the Municipal
Agriculturist
1 Day and
TOTAL: None
7 minutes

2. Technical Assistance on Rice, Corn, Livestock, High Value Crop Development Program, Fishery, Organic
Agriculture and Organizational Development
Provision of Technical Assistance on the Banner Programs Rice, Corn, High Value Crop Development Program, Fishery,
Livestock, Organic Agriculture and Organizational Development.
Office or Division: Office of the Municipal Agriculturist
Classification: Simple
Type of Transaction: G2C - Government to Citizens
Who may avail: Group of Farmers, Women and Youth

163
 CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Request letter Farmers Association and Farmer’s Cooperative
Resolution Farmers Association and Farmer’s Cooperative
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1. Sign in the Client 1. Receive the request None 3 minutes Agri. Technologist
Logbook and submit letter Agri. Technician
request letter for Banner 1.1 Ask the Administrative Aide IV
Programs in Rice, Corn, Clients/Farmers for his/her Job Order
Office of the Municipal
High Value Crop Registry System for Basic
Agriculturist
Development Program, Sectors in Agriculture
Fishery, Livestock, Organic (RSBSA) Stub
Agriculture and 1.2 Instruct the Client for
Organizational the schedule of the activity
Development
2. Return to Agriculture 2. Provide the date None 2 minutes Municipal Agriculturist
Office to follow-up and scheduled to Office of the Municipal
confirm the schedule of the Clients/Farmers Agriculturist
activity

3. Receive the applicable 3. Provide the applicable None 1 hour Municipal Agriculturist
package of technology package of technology on Office of the Municipal
field Agriculturist

4. Fill-up the Feedback 4. Provide the Client of None 2 minutes Agri. Technologist
form and drop in the Client’s Satisfaction Agri. Technician
suggestion box Feedback Form Administrative Aide IV
Job Order
Office of the Municipal
Agriculturist

1 Hour and
TOTAL: None
7 minutes
164
3. Provision of Technical Assistance on Animal Health Protection (Deworming, Consultation and Treatment)
This Office provides free livestock technical services such as Deworming, Consultation and Treatment.

Office Office of the Municipal Agriculturist

Classification: Simple
Type of Transaction: G2C - Government to Citizens
Who may avail: Livestock Owners
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Request letter Livestock Owners
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1. Sign in the Client Logbook 1. Receive the request letter None 3 minutes Agri. Technologist
165
at Municipal Agriculture and set the schedule of Agri. Technician
Office and submit the deworming, consultation and Administrative Aide IV
request letter treatment Job Order
1.1 Set the schedule of Office of the Municipal
Agriculturist
treatment or deworming
2. Return to Agriculture 2. Interview the Client about None 7 minutes Agri. Technologist
Office for follow-up and verify the history of illness and other Agri. Technician
the schedule pertinent animal info. Administrative Aide IV
2.1 Provide the date Job Order
Municipal Agriculturist
scheduled
Office of the Municipal
Agriculturist

3. Accompany the Municipal 3. Perform animal treatment or None 10 minutes Municipal Agriculturist
Agriculturist and Staff during deworming per animal Agri. Technologist
the conduction of treatment Office of the Municipal
or deworming Agriculturist

4. Fill-up the Feedback form 4. Provide the Client of Client’s None 2 minutes Agri. Technologist
and drop in the suggestion Satisfaction Feedback Form Agri. Technician
box Administrative Aide IV
Job Order
Office of the Municipal
Agriculturist
TOTAL: None 22 minutes

166
4. Provision of Anti Rabies Vaccine

Conduct of Anti Rabies Vaccination to Dogs and Cats.

Office or Division: Office of the Municipal Agriculturist

Classification: Simple
Type of Transaction: G2C - Government to Citizens
Who may avail: Dogs and Cats Owner
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Request letter Pet Owner
Record book Pet Owner

167
 FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1.Sign in the client Logbook 1. Receive the request None 3 minutes Municipal Agriculturist
and submit request letter letter for anti-rabies Agri. Technologist
vaccination Office of the Municipal
1.1 Set the schedule of Agriculturist
vaccination
2. Follow-up and verify the 2. Provide the date None 2 minutes Municipal Agriculturist
schedule of vaccination scheduled for vaccination Agri. Technologist
Office of the Municipal
Agriculturist
3. Provide venue and assist 3. Conduct the of anti- None 5 minutes per Agri. Technologist
the Personnel of Agriculture rabies vaccination of dogs animal Agri. Technician
Office during the vaccination and cats Administrative Aide IV
Job Order
Office of the Municipal
Agriculturist
4. Fill-up the Feedback form 4. Provide the Client of None 2 minutes Agri. Technologist
and drop in the suggestion Client’s Satisfaction Agri. Technician
box Feedback Form Administrative Aide IV
Job Order
Office of the Municipal
Agriculturist
TOTAL: None 12 minutes
5. Provision of Technical Assistance for the availment of Farm Machineries under Farm Mechanization Program
Provision of Technical Assistance to Farmer’s Association and Farmer’s Cooperative for the availment of Farm
Machineries.
Office or Division: Office of the Municipal Agriculturist
Classification: Simple
Type of Transaction: G2C - Government to Citizens
Who may avail: Registered Farmers Association/Farmer’s Cooperative
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Request letter Farmers Association/Farmer’s Cooperative

168
 Resolution Farmers Association/Farmer’s Cooperative
Endorsement letter Municipal Agriculture Office
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1. Submit letter of intent of 1. Receive letter of intent None 2 minutes Agri. Technologist
Farmers Association/ Office of the Municipal
Farmer’s cooperative Agriculturist
2. Secure advisement on 2. Give the Check list of None 3 minutes Municipal Agriculturist
the requirements and requirements Office of the Municipal
receive the check list Agriculturist
3. Provide requirements in 3. Evaluate the requirements None 10 minutes Municipal Agriculturist
the checklist 3.1 Prepare the Office of the Municipal
endorsement letter for Agriculturist
submission to the concerned
agencies
4. Fill-up the Feedback form 4. Provide the Client with None 2 minutes Agri. Technologist
and drop in the suggestion Client’s Satisfaction Office of the Municipal
box Feedback Form Agriculturist
TOTAL: None 17 minutes

6. Issuance of Certification to Registered Farmers and Farmer’s Associations

Provision of Certification to registered farmers and associations.

Office Office of the Municipal Agriculturist

Classification: Simple
Type of Transaction: G2C - Government to Citizens
Who may avail: Farmer Clientele
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Official Receipt Municipal Treasurer’s Office
Valid ID Farmer Clientele
169
Registry System for Basic Sectors in Agriculture (RSBSA)
Farmer Clientele
Stub
FEES TO BE P ROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1. Sign in the Client Logbook 1. Verification of Farmer’s None 3 minutes Assigned Agricultural
at Agriculture Office Registry System for Basic Technologist
Sectors in Agriculture Office of the Municipal
(RSBSA) Stub Agriculturist
2.Proceed to Treasury Office 2. Accept the Payment and Certification 2 minutes Rev. Collection Clerk II
and pay the required fees issue Official Receipt fee – Administrative Aide III
and secure Official Receipt PHP 50 Administrative
(Window 1, 2 and 3) Doc Stamp- Office of the Municipal
Treasurer
PHP 30
3. Return to Agriculture 3. Prepare the Farmer’s None 5 minutes Assigned Agricultural
Office present the Official Certification Technologist
Receipt and secure Office of the Municipal
Certification Agriculturist

4. Receive the Certification 4. Release the duly signed None 2 minutes Municipal Agriculturist
Farmer’s Certification Assigned Agricultural
Technologist
Office of the Municipal
Agriculturist
5. Fill-up the Feedback form 5. Provide the Client with None 2 minutes Assigned Agricultural
and drop in the suggestion Client’s Satisfaction Technologist
box Feedback Form Office of the Municipal
Agriculturist
TOTAL: PHP 80 14 minutes

170
7. Provision of Technical Assistance for Soil Analysis and Soil Fertility Evaluation

Collection of Soil Sample for Soil Analysis and Soil Fertility Evaluation

Office Office of the Municipal Agriculturist

Classification: Complex
Type of Transaction: G2C - Government to Citizens
Who may avail: Farmers Clientele
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Request letter Farmer Clientele
Soil Sampling Collection Farmer & Municipal Agriculture Office
171
 FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1. Sign in the client Logbook 1. Receive the letter of None 3 minutes Agri. Technologist
and submit letter of request request and schedule soil Office of the Municipal
for soil analysis sampling Agriculturist
2. Assist the Personnel in 2. Collection of soil sample, None 5 hours Agri. Technologist
charge to collect soil sample mixing, pulverizing and air Office of the Municipal
drying Agriculturist
3. Submit soil samples to 3. Receive the soil sample None 2 hours Agri. Technologist
Agriculture Office and forward to Soil Office of the Municipal
Laboratory (Bureau of Soil Agriculturist
Water Management)
4. Wait for the laboratory 4. Claim the result of Soil None 14 days Agri. Technologist
results from the Municipal Analysis/Fertility Evaluation Office of the Municipal
Agriculture Office from the Laboratory of the Agriculturist
Provincial Agriculture/Soil
Laboratory (Bureau of Soil
Water Management

5. Receive the Soil 5. Release Soil None 5 minutes Agri. Technologist

Analysis/Fertility Evaluation Analysis/Fertility Evaluation Office of the Municipal
Result and take note of the Result and give fertilizer Agriculturist
Fertilizer recommendation recommendation
6. Fill-up the Feedback form 6. Provide the Client with None 2 minutes Agri. Technologist
and drop in the suggestion Client’s Satisfaction Office of the Municipal
box Feedback Form Agriculturist
14 Days,
TOTAL: None 7 Hours &
10 minutes

172
8. Provision of Technical Assistance to Farmers for Crop and Livestock Insurance (Rice, Corn, Livestock, High
Value Crop Development Program)
Provision of technical assistance on the application of Crop and Livestock Insurance for Rice, Corn, Livestock, High Value
Crop Development Program).
Office Office of the Municipal Agriculturist
Classification: Simple
Type of Transaction: G2C - Government to Citizens
Who may avail: Farmer Clientele
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Valid ID Farmer Clientele
Registry System for Basic Sectors in Agriculture (RSBSA)
Farmer Clientele
Stub
CLIENT STEPS AGENCY ACTIONS FEES TO BE PROCESSING PERSON
173
 PAID TIME RESPONSIBLE
1. Sign in the client Logbook 1. Verification of Farmer’s None 5 minutes Agricultural Technologist
and secure the Philippine Registry System for Basic Office of the Municipal
Crop Insurance Corporation Sectors in Agriculture Agriculturist
(PCIC) application form (RSBSA) Stub
1.1 Assist the Farmer to fill-up
the Philippine Crop Insurance
Corporation (PCIC) form

2. Submit the accomplished 2. Sign and release the None 2 minutes Agricultural Technologist
application form to Municipal accomplished Philippine Crop Municipal Agriculturist
Agriculture Office for Insurance Corporation (PCIC) Office of the Municipal
signature and secure the duly Agriculturist
signed application for
submission to Philippine Crop
Insurance Corporation (PCIC)

3. Fill-up the Feedback form 3. Provide the Client with None 2 minutes Agricultural Technologist
and drop in the suggestion Client’s Satisfaction Office of the Municipal
box Feedback Form Agriculturist

TOTAL: None 9 minutes

174
9. Provision of Technical Assistance for Rice Crop Manager (RCM) Application
Provision of technical assistance on fertilizer recommendation for rice, using Rice Crop Manager (RCM)
Office Office of the Municipal Agriculturist
Classification: Simple
Type of Transaction: G2C - Government to Citizens
Who may avail: Farmer Clientele
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Valid ID Farmer Clientele
Registry System for Basic Sectors in Agriculture (RSBSA)
Farmer Clientele
Stub
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1. Sign in the client logbook 1. Verification of Registry None 2 minutes Agricultural Technologist
System for Basic Sectors in Office of the Municipal
Agriculture (RSBSA) Stub Agriculturist

2. Provide the required data to 2. Interview the farmer for None 10 minutes Agricultural Technologist
175
input in the Rice Crop the data needed to input in Office of the Municipal
Manager (RCM) Application the Rice Crop Manager Agriculturist
(RCM) Application

3. Wait for the generated data 3. Generate data given by None 3 minutes Agricultural Technologist
the farmer through the Rice Office of the Municipal
Crop Manager (RCM) Agriculturist
Application
4. Received the fertilizer 4. Provide and discuss the None 3 minutes Agricultural Technologist
recommendation generated by fertilizer recommendation Office of the Municipal
the Rice Crop Manager (RCM) generated by the Rice Crop Agriculturist
Application Manager (RCM) Application
to the farmer

5. Fill-up the Feedback form 5. Provide the Client with None 2 minutes Agricultural Technologist
and drop in the suggestion box Client’s Satisfaction Office of the Municipal
Feedback Form Agriculturist

TOTAL: None 20 minutes

176
10. Distribution of Seeds such as Corn, Certified/Hybrid Palay and Vegetables Seeds

Provision of Corn, Certified/Hybrid Palay and Vegetables Seeds to Registry System for Basic Sectors in Agriculture
(RSBSA) registered farmers.

Office or Division: Office of the Municipal Agriculturist

Classification: Simple
Type of Transaction: G2C - Government to Citizens
Who may avail: Farmer Clientele
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Registry System for Basic Sectors in Agriculture (RSBSA)
Farmer Clientele
Stub
Pre-Masterlist/Post Masterlist of Farmer Office of the Municipal Agriculturist
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1.Sign in the client Logbook 1. Ask the Farmer for the None 3 minutes Agricultural Technologist
and pre-masterlist form Registry System for Basic Office of the Municipal
Sectors in Agriculture Agriculturist
(RSBSA) Stub
1.1 Verification of farmer’s
information
177
2. Counterpart payment of 2. Collect the payment of Depending on 2 minutes Collector of Farmer’s
the Farmer for Corn seeds equity/subsidized corn price per Association
Genetically Modified seeds variety
Organism (GMO)
3. Claim the seeds and sign 3. Release the seeds to the None 2 minutes Agricultural Technologist
in the post masterlist client Office of the Municipal
Agriculturist

4. Fill-up the Feedback form 4. Provide the Client of None 2 minutes Agricultural Technologist
and drop in the suggestion Client’s Satisfaction Office of the Municipal
box Feedback Form Agriculturist

Depending on
TOTAL: price per 9 minutes
variety

178
11. Distribution of Fertilizers
Distribution of Fertilizers for Crop Production to registered Farmers and Associations.
Office or Division: Office of the Municipal Agriculturist
Classification: Simple
Type of Transaction: G2C – Government to Citizens
Who may avail: Farmer’s Association
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Registry System for Basic Sectors in Agriculture (RSBSA) Farmer Clientele
Pre-masterlist Farmer’s Association
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1. Sign in the client Logbook 1. Verification of Farmers None 3 minutes Agricultural Technologist
and pre-masterlist registration in Registry Office of the Municipal
System for Basic Sectors Agriculturist
(RSBSA)
2. Payment of farmers equity 2. Collect payment of equity Depending on 2 minutes Collector of
to designated collector of of Fertilizer the Farmer’s Association
Farmer’s Association counterpart
scheme
3. Claim the fertilizer and 3. Release the fertilizer to None 3 minutes Agricultural Technologist
sign in the post-masterlist the Farmers and Office of the Municipal

179
 Associations and provide Agriculturist
post-masterlist
4. Fill-up the Feedback form 4. Provide the Client with None 2 minutes Agricultural Technologist
and drop in the suggestion Client’s Satisfaction Office of the Municipal
box Feedback Form Agriculturist

Depending on
the
TOTAL; 10 minutes
counterpart
scheme

12. Distribution of Fingerlings

Provision of Tilapia Fingerlings from Bureau of Fisheries and Aquatic Resources or Provincial Agriculture Office – Fisheries
Division.

Office Office of the Municipal Agriculturist

Classification: Simple
Type of Transaction: G2C - Government to Citizens
Who may avail: Farmer’s Association & Farmer’s Cooperative
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Request letter Farmers Association/Farmer’s Cooperative
Pre-masterlist Office of the Municipal Agriculturist
FEES TO BE PROCESSIN PERSON
CLIENT STEPS AGENCY ACTIONS
PAID G TIME RESPONSIBLE
1. Sign in client Logbook and 1. Receive the request letter, None 3 minutes Municipal Agriculturist
submit letter of request of assist the Farmers for the needed Office of the Municipal
Farmer’s Association/Farmer’s requirements Agriculturist
Cooperative
2. Accompany the Agricultural 2. Conduct ocular inspection of None 2 hours Agricultural Technologist
Technologist for site inspection the site for appropriate Office of the Municipal
recommendation Agriculturist
2.1 Prepare a request letter
and validation result then
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 submit to Bureau of Fisheries
and Aquatic Resources
(BFAR)
2.2 Wait for the approval of
BFAR and the release of
requested fingerlings
3. Receive the requested 3. Release the fingerlings to None 5 minutes Agricultural Technologist
fingerlings from Agriculture Office Farmer’s Association/Farmer’s Office of the Municipal
and sign in the post-masterlist Cooperative Agriculturist

4. Fill-up the Feedback form 4. Provide the Client with None 2 minutes Agricultural Technologist
and drop in the suggestion box Client’s Satisfaction Feedback Office of the Municipal
Form Agriculturist
2 Hours and
TOTAL: None
10 minutes

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 VII. Feedback and Complaints
I.
II.
III.

FEEDBACKS AND COMPLAINTS MECHANISM

How does one send a Accomplish the client feedback form and drop it at the suggestion box in front of the
feedback? Public Relations & Information Desk at the Lobby Municipal Hall.
Send your feedback to
Email: ([email protected])
Landline: (075) 632-3153 or
SMS/Call 09166007671/ 09776671879
or talk to our officer of the day.
How is feedback The Chief Administrative Staff opens the suggestion box every Friday and compiles,
processed? records and reviews all client feedbacks submitted. Feedback requiring answers are
forwarded to the Office of the Municipal Mayor and/ or Chief Administrative Officer.
The Chief Administrative Officer will call the attention of Employee and Department Head
concerned and talk about feedback. How will it be acted upon? Within three (3) days of
the receipt of the feedback, concerned Office shall prepare a response letter addressing
the client feedback. The answer of the office is then relayed to the concerned client. When
no action is taken by the Department Head and the concerned Staff both of them will
receive Memorandum Order signed by the Local Chief Executive.
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How is complaint filed? Clients may file a complaint through the Chief Administrative Office or to the Office of the
Municipal Mayor. Client may use the client’s feedback form and make sure to provide the
following Name of the person being complained, Incident with write up and Evidence.
How are complaints Upon receiving the complaint and upon evaluation and investigation, the Chief
processed? Administrative Office will make a report and submit the same to the Head of the Agency
for appropriate action. Then the Mayor’s Office will issue a memorandum to the Employee
being complained of stating that there is a complaint against him/her, After, determines if
the employee violates the policies, the Chief Administrative Office will give feedback to the
client/complainant.

Contact Information of [email protected]

ARTA, PCC, CCB Email: [email protected] 1-ARTA (2782)
Presidential Complaints Center (PCC): 8888 (SMS and call)
CCB: (075) 632-3153/ Mobile No. 09209792458

Contact Information Telefax No.: (075) 632-3153/ Mobile No. 09209792458

Email: [email protected]
Website: www.urbiztondopang.gov.ph
FB: www.facebook.com/urbiztondopangasinan.official

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 VIII. List offices
OFFICE ADDRESS CONTACT INFORMATION

Office of the Municipal Mayor 2nd floor Municipal Hall [email protected]

Rizal St. Poblacion Urbiztondo, Landline- (075) 632-3153
Pangasinan 09209792458/09668875866
(SMS/CALL)
Office of the Municipal Vice Mayor Sangguniang Bayan Landline (075) 632-1395
Rizal St. Poblacion Urbiztondo, 09209792458 (SMS/CALL)
Pangasinan
Office of the Municipal Accountant 2 floor Municipal Hall
nd
[email protected]
Rizal St. Poblacion Urbiztondo, 09321019682 (SMS/CALL)
Pangasinan
Office of the Municipal Agriculturist 1st floor Municipal Hall [email protected]
Rizal St. Poblacion Urbiztondo, 09277082578 (SMS/CALL)
Pangasinan
Office of the Municipal Assessor 1 floor Municipal Hall
st
[email protected]
Rizal St. Poblacion Urbiztondo, 09673004247(SMS/CALL)
Pangasinan
Office of the Municipal Budget 2 floor Municipal Hall
nd
[email protected]
Officer Rizal St. Poblacion Urbiztondo, 09060938558(SMS/CALL)
Pangasinan
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 Office of the Municipal Civil 1st floor Municipal Hall [email protected]
Registrar Rizal St. Poblacion Urbiztondo, 09164566193 (SMS/CALL)
Pangasinan
Office of the Chief Administrative 2 floor Municipal Hall
nd
[email protected]
Officer Rizal St. Poblacion Urbiztondo, 09950804916/09166007671
Pangasinan (SMS/CALL)

Office of the Municipal 2nd floor Municipal Hall [email protected]

Engineer Rizal St. Poblacion Urbiztondo, 09053017902(SMS/CALL)
Pangasinan

Office of the Municipal Health Municipal Health Office [email protected]

Officer Rizal St. Poblacion Urbiztondo, Landline (075) 633-3091
Pangasinan 09454060031(SMS/CALL)

Office of the Local Disaster Risks Beside Trial Court [email protected]

Reduction and Management Officer Rizal St. Poblacion Urbiztondo, 09053357431/09153952551
Pangasinan (SMS/CALL)

Office of the Municipal Planning & 2nd floor Municipal Hall [email protected]
Development Coordinator Rizal St. Poblacion Urbiztondo, 09771809118/09262723578
Pangasinan (SMS/CALL)

Office of the Municipal Social Ground Floor Municipal Hall [email protected]

Welfare and Development Rizal St. Poblacion Urbiztondo, 09158122037/09185314181
Pangasinan (SMS/CALL)

Office of the Municipal Treasurer 1st floor Municipal Hall [email protected]

Rizal St. Poblacion Urbiztondo, Landline – (075) 632-4590
Pangasinan 09153415686 (SMS/CALL)

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