56 Mr.

Thomas: On June 20 we are of our brochure arrived at this

losing Mrs. Jerome Shaw, who has office at 6 o’clock last evening.
had charge of our mailing room They will be shipped by the
since 1977. She is leaving to middle of the week to our three
accept a job with an insurance firm branches as follows: 1000,000 to
in East Chester. We will miss her. Mobile; 50,000 to Erie; 20,000 to
Do you have a girl on your lists White Plains. We will keep the
whom we can promote to Mrs. Shaw’s remaining 30,000 copies here in
job? If you do, please have her Dallas.
call me. Henry G. Gates There is more good news. I
thought the cost of the 200,000
LESSON 8 brochures would not be below
$4,000, but the bill for them came
61 Dear Sir: Suppose your wife to only $2,000, which is 50 percent
tells you that she would like to less. Harry Gates
take a two-week motor trip with you
early in June, but your teenage 64 Dear Sir: Last Week at a
daughters do not care to go. If teacher’s meeting in Moline my
this happens, leave them at Camp wife saw you give a group of girls
James By-the-Sea, which is a well- their first lesson in typing with
known camp for girls. There they the aid of cassettes.
will have an active two weeks with There are five clerks on my
girls their own age. staff who would like to learn to
All that Camp James By-the-Sea type, but we have no teacher. Are
has to offer is shown in the your cassettes for sale? If they
attached brochure. are, we may buy a set. Sincerely,
Have a good trip with the
knowledge that your daughters are LESSON 9
totally happy at Camp James By-
the-Sea. The cost for both girls 69 Mrs. Chase: On the advice of
for two weeks would be only $550. his physician, Mr. Green has asked
Sincerely, me for a leave beginning early in
April. Mr. Green is not well, nor
62 Dear Sir: My face is indeed is his wife. His physician feels
red. In my letter of June 10, I that a vacation in a warm climate
wrote you, “I am attaching two will be good for both of them.
check, totaling $160, which take As this is the low season in our
care of my bill for the dry goods operations, my staff is not too
I bought early in April”. busy. They would, therefore, have
At 7 o’clock last night, while no problem taking care of Mr.
going through a fairly large pile Green’s duties proficiently. He
of papers on my desk, I came across plans to be back by June, which is
the two checks. I had not attached the beginning of our major selling
them to my letter. I will be season.
positively sure that they are May I authorize Mr. Green to
attached to this letter before I plan for his leave? James J. Smith
mail it.
I am sincerely sorry for this 70 Mr. Day: Attached are the
error. Yours very truly, vacation plans of the members of
my section. I am staggering the
vacation dates of my people to be
sure that there will be two of them
63 Mrs. Hall: I have good news for on the floor to answer the
you. Two hundred thousand copies telephones at all hours of the day.
 I would like to begin my own will find them attached. Please
two-week vacation on July 4. But read them with care.
before I can do this, I will have If you like these people as well
to ask you to fill in for me as as I do, I will hire them at the
chairman of a sectional meeting of end of this meeting. Jerry Best
National Retail Store Owners in
Dallas on July 6. 79 Dear Sir: Would you like to
Can you do it for me? Henry L. reduce your printing costs by 50
Barnes percent or more? We can show you
the way you can do this by making
71 Dear Sir: June 15 can be a an analysis of your printing
happy day or it can be a sad day needs. On the basis of this
for you. If I have your check for analysis, our trained people can
$1,000 in my possession by 5 offer you a plan that will enable
o’clock on June 15, your March bill you to buy printing efficiently.
will be marked “Paid.” You will Because they have a thorough
then have the good feeling of knowledge of printing processes,
knowing that you have met your they can select those processes
obligations efficiently. If I do that will give you the most for the
not have your check in my dollars you spend on printing.
possession by June 15, I will have Give our people a chance to
to place this matter with the assist you. There is no charge for
National Collection Agency. their services. Sincerely yours,
Is June 15 going to be a happy
day or a sad day? Make it a happy 80 Dear Sir: I am sorry to learn
day by mailing me your check for that the National Insurance Agency
$1,000. I am waiting for it has not paid your claim for $240.
patiently. Yours very truly, We processed the claim on June 15.
As the National Insurance Agency
72 To the Staff: It is my sad duty is known for the fine service it
to write you that Mr. James Bright renders in settling claims, we are
will retire as chief of the surprised that your check has not
planning section of our arrived.
corporation, a section that he ran We will check into the matter.
with efficiency since 1977. Sincerely yours,
As you may know, Mr. Bright had
a slight stroke last May. He plans 81 Dear Sir: I telephoned the
to follow his physician’s advice National Insurance Agency to ask
to retire early at the age of 62. if they had processed your claim
We do not plan to fill Mr. for $240. Mr. Randy Moses said
Bright’s position before July 15, that he sent you a check for $240
the date on which the officers of on June 18, but apparently the
the corporation will meet in check went astray in the mail. The
Dallas. David L. Klein agency has sent you a new check.
LESSON 10 As I wrote you in my letter of
June 25, this agency is well known
78 Mrs. Grant: Can you be at my for its efficiency in settling
office on June 15 y 10 o’clock for claims. I am happy that they have
a brief meeting? There are three given your claim their best
people I would like you to meet. service. Sincerely yours,
They seem to be fairly good
prospects for the sales positions
which we have open in the West. 82 Mr. Trent: My secretary tells
Hey sent me their data sheets; you m that the current issue of the
Auto Guide is not in the library
files. Did you borrow it or do you meeting to see the new projects
know who did? which we have “on the drawing
This issue has a list of car boards” and which we should be able
rental firms to which I would like to place on the market in July.
to mail or latest catalog. Bill A brochure has been prepared
Smith for those who could not be at the
meeting so that they can have a
record of our actions. When it is
83 Dear Evelyn: On June 6 a man ready, we will send you a copy.
by the name of Don Bond applied for Very truly yours,
a position on our staff. On his
application he wrote that he knows 92 Mrs. Wilder: When I called at
you well. I would like to hire the Flint Children’s Store on West
him, but before I do so, I need 18 Street this afternoon, the
more facts which I sincerely hope owners told me that they were not
you can supply. pleased with the services they
1. Did Mr. Bond sell for your have been getting from our
firm? salesman, Mr. Childs. He has not
2. Would you hire him again if been in to see them for weeks. In
you had an opening? fact, he failed to send them the
3. Why did he leave you? samples they asked for after his
Your answers will help me last visit. I told them that we
greatly. Sincerely yours, were sorry they felt they had been
ignored but that I should be happy
LESSON 11 to check into the matter.
90 Dear Sir: On July 18 my wife Could you talk to Mr. Childs and
and I were on Flight 10 from Grand get his side of the story for me?
Island to Dallas. When we arrived A.C. Golden
in Dallas, I could not find my
glasses. I called your baggage 93 Dear Sir: When you have a
section, and a Mr. Leonard meeting to plan and arrange, you
answered. I told him of my plight, can do the job with a phone call
and he assured me that he would to Coastal Airlines. We have a
search for the glasses. Two hours staff of people who have been
later he called to tell me that he trained to help you choose a good
had been able to find the glasses hotel for your meeting.
and that he would send them by We will fly your people to and
messenger to my hotel on West from the meeting place and arrange
Street. He said I should have them rooms for them. We will even plan
by 3 o’clock in the afternoon, and athletic events for them while
I did. I am well pleased with they are there.
efficient services of this type; For more facts mail the
they are hard to beat. M. Leonard attached card. We will send you
I indeed an asset to your airline. our meeting planning brochure.
Sincerely yours, Sincerely yours,

91 Dear Shareholder: We held our

meeting on April 16 at the Golden
Motel on East 14 Street in Garden
City. We were happy to be able to
greet the 2,000 people who came to
the meeting. They heard talks from
our officers on the operations of
the firm. They were given a chance
to visit the showrooms after the