2 | Progress test

Working with words 19 Hello, this is a message for Paul Timms. Paul,
I just leave / ’m just leaving now. I’ll be with
you in about ten minutes.
Write sentences using the words.
20 The main problem with my job is that it
doesn’t involve / isn’t involving any contact
1 I / not / involved / talk / customers.
with the customers.
______________________________
2 Sarah / deal / software issues.
______________________________ Business communication
3 My job / consist / telephone / suppliers.
______________________________ Complete the telephone conversation with words
4 you ever / take part / meetings and from the list.
discussions / subcontractors?
______________________________ about afraid back calling course leave
5 Peter’s work / involve / organize / travel / phoning speak this welcome
colleagues.
A Could I 21 ______________ to Ms Rosie
Write the words after the definitions. Walton, please?
B Who’s 22 ______________ ?
6 an organization that finds staff for another A 23
______________ is Tom Jacks from ATC.
company B Could you tell me what it’s 24 ____________?
______________________________ A I’m 25 ______________ to invite Rosie to our
7 a company or person that buys your product anniversary lunch next month.
______________________________ B Well, I’m 26 ______________ Ms Walton is
8 a person who deals with the image of a out of the office at the moment.
company A Oh. In that case, could I 27 ______________ a
______________________________ message?
9 companies that do work for you that you can’t B Yes, of 28 ______________ .
do yourself A Can you ask Rosie to call me 29___________?
______________________________ B Yes, does she have your number?
10 a person who you work with A Yes, she does.
______________________________ B OK, I’ll give her your message.
11 a company that sells its products to you A Thanks very much.
______________________________ B You’re 30 ______________ .
12 an expert from outside the company who gives
advice and help Result ______________ / 30 marks
______________________________

Language at work

Choose the correct answer from the words in italics.

13 This week John works / is working on a big

contract with Nike.
14 How often does your company work / is your
company working with outside consultants?
15 Sorry I can’t speak to you now, I expect / ’m
expecting a call from our Paris office.
16 Are you working / Do you work very hard at
the moment?
17 The Sales Director uses / is using this room
every Tuesday.
18 I can’t give you a decision at this time. The
Sales Director thinks / is thinking about your
proposal.

Business Result Pre-intermediate Progress Test 2 Photocopiable © Oxford University Press

Speaking test
Role cards
Copy this page and cut out the role cards for the students. Then use the Speaking test results forms to evaluate
each student’s performance. You can then cut out the results and give them to the students.

Student A Student B

1 You work for a marketing agency. You are 1 You work for a clothing retailer. Student A
doing research on consumer buying. You want telephones you.
to speak to the Sales Manager of a clothing  Answer the call.
retailer to find out about their customers and  Say that the Sales Manager is in a meeting.
market segments.  Offer to take a message.
Call Student B: 2 You need to fill in your expenses form, but it
 Introduce yourself. is very complicated. Call the Finance
 Ask to speak to the Sales Manager. Department for help:
 Explain why you are calling.  Introduce yourself.
 Ask to leave a message.  Say why you are calling.
 Give your phone number.  Ask to speak to the Accounts assistant.
 Thank them and say goodbye.  Ask to leave a message.
 Give your phone number.
2 You work in the Finance Department. Student  Say goodbye.
B telephones you.
 Answer the call.
 Say that the Accounts assistant is very busy at
the moment dealing with other colleagues.

Speaking test results

Use these forms to evaluate the students.

Student A Student B

Can the student … Didn’t do this Yes, but with Yes, did this Can the student … Didn’t do this Yes, but with Yes, did this
(0 points) some mistakes very well (0 points) some mistakes very well
(1 point) (2 points) (1 point) (2 points)

introduce him/ introduce him/

herself on the herself on the
phone? phone?

explain why he/ she explain why he/ she

is calling? is calling?

leave a message? leave a message?

take a message? take a message?

end a phone call? end a phone call?

Result __________ / 10 marks Result __________ / 10 marks

Business Result Pre-intermediate Progress Test 2 Photocopiable © Oxford University Press