2019 NATIONAL ICT HOUSEHOLD SURVEY

INDIVIDUAL QUESTIONNAIRE

INTRODUCTION
Good day! I am _______________, a data collector of the Philippine Statistical Research and Training Institute (PSRTI). (Present ID.)
We are conducting the National Information and Communications Technology Household Survey (NICTHS) for the Department of
Information and Communications Technology (DICT). This survey aims to produce baseline ICT statistics for the country in order to
further improve government services.

May we take a few minutes of your time to answer this survey? (If Yes) May we request you to sign this consent form? In compliance
with the Data Privacy Act (RA 10173), rest assured that your responses will remain confidential and cannot be used in any way against
you.
CERTIFICATION OF RESPONDENT
I hereby give my consent to be interviewed for this study. Further, I have also been assured that my responses to this survey shall be
treated with strict confidentiality.

______________________________________
Signature over Printed Name of Respondent
A. IDENTIFICATION
GEOGRAPHIC IDENTIFICATION CODES RESPONDENT’S INFORMATION
REGION Name of Respondent:
PROVINCE
MUN/CITY (LAST NAME) (FIRST NAME) (MIDDLE INITIAL) (AUXILIARY NAME)

BARANGAY Street Address:

EA
HUSN
HSN Line Number:

B. VISIT CODES
1. PROCEED WITH INTERVIEW 5. INCAPACITATED (FOR REPLACEMENT)
2. NOT AT HOME (FOR CALLBACK) 6. OFW/OCW (FOR REPLACEMENT)
3. NOT AVAILABLE AT THE MOMENT/POSTPONED (FOR 7. NOT RETURNING WITHIN 7 DAYS (FOR REPLACEMENT)
CALLBACK) 8. OTHERS, SPECIFY _______________
4. REFUSAL (FOR REPLACEMENT)
C. INTERVIEW RECORD
1 2 3

VISIT CODE

DATE - - - - - -

TIME STARTED : : :

TIME ENDED : : :
SCHEDULED CALLBACK
1 2
- - - -
DATE

TIME : :

Page 1 of 19: Individual Questionnaire

 RESULT CODE
IF VISIT CODE IS 1, INPUT
RESULT CODE. 1 2 3

1. Completed Interview
2. Partially Completed

If Partially Completed,
how many questions
are unanswered?

CERTIFICATION
I hereby certify that I have personally obtained/reviewed the data gathered in this questionnaire in accordance with instructions
stated in the Interviewer’s Manual/Supervisor’s Manual

______________________________________ _________________________________
Signature over Printed Name of Interviewer Signature over Printed Name of Reviewer

______________________________________ _________________________________
Date Accomplished Date Accomplished

REMARKS

Page 2 of 19: Individual Questionnaire

 D. INDIVIDUAL USE OF ICT
No. QUESTIONS AND FILTERS CODING CATEGORY GO TO
D01 In the last three months, have you watched YES 1
television? NO 2 → D03

D02 In the last three months, what is your average _________________________________ hours
daily time spent in watching television? (SPECIFY)

D03 In the last three months, have you used a YES 1

cellphone? NO 2

D04 At present, how many cellphones do you have that If 0,

is working, has an active sim, and is used for skip to
communication? D10

(SPECIFY)

REMARKS

Page 3 of 19: Individual Questionnaire

 D. INDIVIDUAL USE OF ICT
D. No.INDIVIDUAL USE OF ICT QUESTIONS AND FILTERS CODING CATEGORY GO TO
FILL OUT THIS TABLE FOR QUESTIONS D05-D08
D05 D06 D07 D08
TYPE TECHNOLOGY SIM TYPE MONTHLY EXPENSES

At present, what type of cellphone do What is the highest type of cellphone network Is your SIM card prepaid or In a month, on the average, how
you have, basic/analog or smart signal that you received? postpaid? much do you spend for
phone? RECORD THE HIGHEST LEVEL SIGNAL. READ OUT RESPONSE load/subscription?
SHOW FLASH CARD. SHOW FLASH CARD. CATEGORIES ONE BY ONE.
CELLPHONE
READ OUT RESPONSE CATEGORIES READ OUT RESPONSE CATEGORIES ONE BY
ONE BY ONE. ONE. 1 PREPAID (SPECIFY IN PESOS)
2 POSTPAID
SELECT ALL THAT APPLY. 1 2G (E or G)
2 3G (H or 3G+ or H+)
1 BASIC/ANALOG PHONE 3 4G (LTE or 4G+ or LTE-A) SIM 1 SIM 2 SIM 1 SIM 2
2 SMARTPHONE

CELLPHONE 1

CELLPHONE 2

CELLPHONE 3

CELLPHONE 4

CELLPHONE 5

Page 4 of 19: Individual Questionnaire

FILL OUT THIS TABLE FOR QUESTION D09

D09
RECOMMENDATION
In terms of call and text, would you recommend your cellphone network provider to others?
What are your reasons for recommending/not recommending your cellphone network provider?

DO NOT READ OUT RESPONSE CATEGORIES.

SELECT ALL THAT APPLY.

CELLPHONE
1 YES (SELECT ALL POSSIBLE REASONS) 2 NO (SELECT ALL POSSIBLE REASONS)
A CELLPHONE SIGNAL IS STRONG FOR SENDING AND RECEIVING W CELLPHONE SIGNAL IS WEAK FOR SENDING AND RECEIVING
MESSAGES (SMS). MESSAGES.
B VOICE CALLS ARE CLEAR AND OF GOOD QUALITY. X VOICE CALLS ARE OF POOR QUALITY.
(E.G. NO DROPPED/CHOPPY CALLS) (E.G. DROPPED/CHOPPY CALLS)
C CELLPHONE SIGNAL OFFERS WIDE COVERAGE. Y CELLPHONE SIGNAL HAS LIMITED COVERAGE.
D OTHERS ____________________________ Z OTHERS ____________________________
(SPECIFY) (SPECIFY)

SIM 1 SIM 2

CELLPHONE 1

CELLPHONE 2

CELLPHONE 3

CELLPHONE 4

CELLPHONE 5

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 D. INDIVIDUAL USE OF ICT
D.
No. INDIVIDUAL USE OF ICT
QUESTIONS AND FILTERS CODING CATEGORY GO TO
D10 In the last three months, have you used a YES 1
computer (desktop, laptop, tablet, etc.) from any NO 2 → D14
location?
D11 In the last three months, what type of computer DESKTOP 1
did you use? LAPTOP 2
TABLET OR SIMILAR DEVICES 3
SHOW FLASH CARD. OTHERS ________________________ 4
READ OUT RESPONSE CATEGORIES ONE BY ONE. (SPECIFY)
SELECT ALL THAT APPLY.
D12 In the last three months, which of the following COMMUNICATION 1
computer-related activities have you performed? ENTERTAINMENT AND GAMING 2

SHOW FLASH CARD. DISTANCE/ONLINE/COMPUTER-AIDED LEARNING 3

READ OUT RESPONSE CATEGORIES ONE BY ONE. USING COPY AND PASTE TOOLS TO DUPLICATE/MOVE 4
SELECT ALL THAT APPLY. INFORMATION (FILES/FOLDER)
TRANSFERRING FILES BETWEEN A COMPUTER AND 5
OTHER DEVICES
SENDING EMAILS (plain text) 6
SENDING EMAILS WITH ATTACHED FILES (DOCUMENT, 7
PICTURE, VIDEO)
DATA ENCODING 8
FINDING, DOWNLOADING, INSTALLING AND/OR 9
CONFIGURING SOFTWARE
RUNNING SOFTWARE PROGRAM 10
USING BASIC ARITHMETIC FORMULA IN A 11
SPREADSHEET
CREATING DOCUMENTS USING A WORD PROCESSING 12
SOFTWARE
CREATING ELECTRONIC PRESENTATIONS WITH 13
SOFTWARE
DATA MANAGEMENT AND ANALYSIS 14
USING MODELLING, SIMULATION AND RENDERING 15
SOFTWARE
OTHERS _________________________ 16
(SPECIFY)
D13 Do you use an anti-virus software on the computer YES 1
you primarily use? NO 2
DON’T KNOW (SPECIFY REASON) _________________ 3
D14 In the last three months, have you used the YES 1 → D16
internet from any location? NO 2
D15 In the last three months, what are your reasons for INTERNET SERVICE IS NOT AVAILABLE IN THE AREA 1
not using the internet? PRIVACY OR SECURITY CONCERNS 2 ALL
EXPOSURE TO HARMFUL CONTENT 3 SKIP
DO NOT READ OUT RESPONSE CATEGORIES. NOT ALLOWED TO USE THE INTERNET 4 TO
SELECT ALL THAT APPLY. E01
HIGH COST OF INTERNET SUBSCRIPTION 5
(SERVICE CHARGES, INSTALLATION FEES,
MAINTENANCE FEES)
HIGH COST OF EQUIPMENT 6
POOR QUALITY AND SPEED 7
DO NOT KNOW HOW TO USE IT 8
DON’T KNOW WHAT INTERNET IS 9
DO NOT NEED THE INTERNET 10
(NOT USEFUL, NOT INTERESTING, LACK OF LOCAL
CONTENT)
OTHERS (SPECIFY) ____________ 11

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 D. INDIVIDUAL USE OF ICT
No. QUESTIONS AND FILTERS CODING CATEGORY GO TO
D16 In the last three months, which of the following DESKTOP 1
types of devices did you use to access the internet? LAPTOP 2
TABLET OR SIMILAR DEVICES 3
SHOW FLASH CARD.
READ OUT RESPONSE CATEGORIES ONE BY ONE. CELLPHONE 4
SELECT ALL THAT APPLY. GAMING CONSOLES 5
SMART TV/SET TOP BOX 6
OTHERS _____________________________________ 7
(SPECIFY)
D17 In the last three months, from where did you HOME 1
connect to the internet? WORK 2
PLACE OF EDUCATION 3
SHOW FLASH CARD. (E.G., SCHOOL, TRAINING CENTER)
READ OUT RESPONSE CATEGORIES ONE BY ONE. ANOTHER PERSON’S HOME 4
SELECT ALL THAT APPLY.
PUBLIC PLACE 5
(E.G., PLAZA, TERMINAL, PUBLIC HOSPITAL)
COMMERCIAL ESTABLISHMENTS 6
(E.G., MALL, MARKET, RESTAURANT, COMPUTER
SHOP, INTERNET CAFÉ, PISO NET)
IN MOBILITY/THROUGH MOBILE DATA 7
OTHERS ________________________ 8
(SPECIFY)
D18 In the last three months, how often do you access DAILY/EVERYDAY 1
the internet from any location?
WEEKLY BUT NOT EVERYDAY 2
MONTHLY BUT NOT WEEKLY 3
NOT REGULARLY, ONLY WHEN NEEDED 4
D19 In the last three months, what is your average daily _________________________________ hours
time spent using the internet via any device? (SPECIFY)
D20 In the last three months, and from any location, for ACCESS TO GOVERNMENT WEBSITE/ SERVICES 1
which of the following activities did you use the (DFA, BIR, LTO, NBI, PRC, SSS)
internet for private or personal purposes? SOCIAL ACTIVITIES/COMMUNICATION 2
(YAHOO MAIL, GMAIL, SKYPE, FACEBOOK, CHAT SITES,
NEWS GROUPS)
SHOW FLASH CARD. ACCESS TO INFORMATION 3
READ OUT RESPONSE CATEGORIES ONE BY ONE. (GOOGLE, GENERAL INFORMATION, READING,
SELECT ALL THAT APPLY. DOWNLOADING FILES/SOFTWARES)
LEISURE/ LIFESTYLE 4
(ONLINE GAMING, DOWNLOADING MUSIC,
STREAMING)
PROFESSIONAL LIFE 5
(LOOKING FOR JOB, BUSINESS, PROFESSIONAL
NETWORKS: LINKEDIN, JOBSTREET)
LEARNING 6
(ONLINE COURSE, ACADEMIC RESEARCH, E-BOOK,
DICTIONARIES)
CREATIVITY/ USER-GENERATED CONTENT (UGC) 7
(MANAGING PERSONAL HOMEPAGE, BLOGGING,
VLOGGING)
ONLINE TRANSACTIONS 8
(ONLINE BANKING, ONLINE BOOKING/ RESERVATION,
ONLINE SHOPPING)
ONLINE TRANSPORTATION/ NAVIGATION 9
(UBER, GRAB, WAZE, GOOGLE MAPS)
OTHERS _______________________________ 10
(SPECIFY)

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 D. INDIVIDUAL USE OF ICT
D.
No. INDIVIDUAL USE OF ICT
QUESTIONS AND FILTERS CODING CATEGORY GO TO
D21 Would you recommend the internet connection YES (SELECT ALL POSSIBLE REASONS) 1
(mobile network, fixed wired/wireless) you INTERNET CONNECTION IS AFFORDABLE. A
primarily use to others?
INTERNET CONNECTION IS DEPENDABLE AND B
AVAILABLE WHEN NEEDED.
What are your reasons for recommending/not
recommending the internet connection (mobile INTERNET CONNECTION OFFERS UNINTERRUPTED C
network, fixed wired/wireless) you primarily use? BROWSING.
OTHERS__________________________ D
DO NOT READ OUT RESPONSE CATEGORIES. (SPECIFY)
SELECT ALL THAT APPLY. NO (SELECT ALL POSSIBLE REASONS) 2
INTERNET CONNECTION IS EXPENSIVE. W
INTERNET CONNECTION IS NOT DEPENDABLE AND X
NOT AVAILABLE WHEN NEEDED.
INTERNET CONNECTION IS INTERRUPTED WHILE Y
BROWSING.
OTHERS___________________________ Z
(SPECIFY)
D. INDIVIDUAL USE OF ICT
D. INDIVIDUAL USE OF ICT
No. QUESTIONS AND FILTERS CODING CATEGORY GO TO
D22 In the last three months, did you use the internet YES 1
to access government websites/services? NO 2 → E01
D23 In the last three months, what Government BUSINESS AND TRADE 1
websites did you access? (E.G., PERMITS from DTI, SEC, DA)
CERTIFICATES AND IDs 2
(E.G., PSA, NBI, PRC)
CONTRIBUTIONS 3
SHOW FLASH CARD.
(E.G., SSS, GSIS, PhilHealth, PAG-IBIG)
READ OUT RESPONSE CATEGORIES ONE BY ONE.
SELECT ALL THAT APPLY. DISASTER AND WEATHER 4
(E.G., DOST, PAG-ASA, NDRRMC)
EDUCATION 5
(E.G., DepEd, CHED)
EMPLOYMENT 6
(E.G., DOLE, CSC, etc.)
HEALTH 7
(E.G., PhilHealth, DOH, etc.)
HOUSING 8
(E.G., PAG-IBIG, NHA)
PASSPORT AND TRAVEL 9
(E.G., DFA, DOT)
SOCIAL SERVICES 10
(E.G., DSWD, PCSO)
TAX 11
(E.G., BIR)
TRANSPORTATION AND DRIVING 12
(E.G., LTO, LTFRB, DPWH, DOTr, MMDA)
FINANCE 13
(E.G., Veteran’s Bank, DBP, BSP, Landbank)
NEWS AND PRESS RELEASES 14
(E.G., Philippine News Agency, Philippine Information
Agency, PTV)
LOCAL GOVERNMENT WEBSITES 15
(Regional, Provincial, City/Municipality, Barangay)

OTHERS ___________________________ 16
(SPECIFY)

Page 8 of 19: Individual Questionnaire

 D. INDIVIDUAL USE OF ICT
D.
No. INDIVIDUAL USE OF ICT
QUESTIONS AND FILTERS CODING CATEGORY GO TO
D24 Would you recommend accessing government YES (SELECT ALL POSSIBLE REASONS) 1
websites to others? GOVERNMENT WEBSITES ARE ACCESSIBLE WHEN A
NEEDED.
What are your reasons for recommending or not GOVERNMENT WEBSITES CONTAIN USEFUL B
recommending the use of government websites? CONTENT.
GOVERNMENT WEBSITES HAS SUFFICIENT C
DO NOT READ OUT RESPONSE CATEGORIES. INFORMATION ON PUBLIC SERVICES.
SELECT ALL THAT APPLY. OTHERS ___________________________ D
(SPECIFY)

NO (SELECT ALL POSSIBLE REASONS) 2

THERE ARE PROBLEMS WHILE ACCESSING W
GOVERNMENT WEBSITES.
GOVERNMENT WEBSITES DO NOT CONTAIN X
USEFUL CONTENT.
THERE IS NOT ENOUGH INFORMATION ON PUBLIC Y
SERVICES.
OTHERS __________________________ Z
(SPECIFY)

E. DIGITAL ECONOMY
No. QUESTIONS AND FILTERS CODING CATEGORY GO TO
Note: The time reference for the following questions on DIGITAL ECONOMY IS THE LAST 12 MONTHS.

E01 Are you aware that business/financial YES 1

transactions can be performed through the NO 2
Internet?
E02 Do you have an online bank account? YES 1
(E.G., BPI EXPRESS ONLINE, BDO ONLINE, LANDBANK NO 2
IACCESS)
E03 Do you have an ELECTRONIC/MOBILE money YES 1
account?
(E.G., PAYMAYA, GCASH, SMARTMONEY, PAYPAL) NO 2
E04 Do you have an online selling/buying account? YES 1
(E.G., SHOPEE, LAZADA, CAROUSELL, ZALORA, NO 2
AMAZON, EBAY, ALIBABA, etc.)
E05 In the last twelve months, have you performed PAYMENT OF BILLS ONLINE 1
any of the following online activities through (ELECTRICITY, WATER, INTERNET, CREDIT CARD)
website/social media/mobile application? ONLINE BANKING 2
(CHECKED ACCOUNT BALANCE, TRANSFERRED/RECEIVED
SHOW FLASH CARD. FUNDS)
READ OUT RESPONSE CATEGORIES ONE BY ONE. ONLINE BOOKING OF DELIVERY SERVICES 3
SELECT ALL THAT APPLY. (DELIVERY OF FOOD, GADGETS, PACKAGES, ETC)
ONLINE BOOKING OF TRANSPORTATION SERVICES 4
(FLIGHTS, CAR)
ONLINE BOOKING OF ACCOMMODATION SERVICES 5
(BOOKED HOTELS, AIRBNB)
PURCHASE OF GOODS/SERVICES ONLINE 6
STOCK TRADING AND ONLINE INVESTMENTS 7
SELLING OF GOODS/SERVICES ONLINE 8
OTHERS ______________________________ 9
(SPECIFY)
NONE 10
E06 In the last twelve months, have you sold goods YES 1 → E08
and/or services online? NO 2

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 E. DIGITAL ECONOMY
No. QUESTIONS AND FILTERS CODING CATEGORY GO TO
E07 What are your reasons for not selling goods NOT INTERESTED 1 ALL
and/or services online? 2 SKIP
LACK OF KNOWLEDGE OR SKILLS
DO NOT READ OUT RESPONSE CATEGORIES. TO
HAVE BEEN A VICTIM OF UNWANTED CYBER INCIDENT 3 E14
SELECT ALL THAT APPLY.
(E.G. SCAM, FRAUD)
OTHERS ______________________________ 4

(SPECIFY)
E08 Is online selling your primary source of income? YES 1
NO 2
E09 In the last twelve months, what types of goods BOOKS, MAGAZINES, OR NEWSPAPERS 1
and/or services have you sold online?
CLOTHING, FOOTWEAR, SPORTING GOODS 2
OR ACCESSORIES
SHOW FLASH CARD.
READ OUT RESPONSE CATEGORIES ONE BY ONE. COMPUTER EQUIPMENT OR PARTS 3
SELECT ALL THAT APPLY. (E.G. PERIPHERAL EQUIPMENT)
COMPUTER OR VIDEO GAMES 4
COMPUTER SOFTWARE 5
(E.G. SOFTWARE UPGRADES AND PAID APPS; NOT GAMES)
CONSUMER ELECTRONICS AND ACCESSORIES 6
(CELLPHONES, TELEVISION SETS, DIGITAL CAMERAS,
CHARGERS)
COSMETICS AND FRAGRANCES 7
(E.G. LIPSTICK, FOUNDATION, SKIN CARE, PERFUME ETC.)
CREATIVE CONTENT 8
(E.G. BLOGGING, VLOGGING)
FINANCIAL PRODUCTS 9
(E.G. STOCKS, BONDS, HEALTH/LIFE INSURANCES, ETC.)
FOOD, GROCERIES, ALCOHOL OR TOBACCO 10
HOUSEHOLD GOODS 11
(E.G. FURNITURE, DINNERWARE, TOYS; EXCLUDING
CONSUMER ELECTRONICS)
MEDICINE 12
PROFESSIONAL SERVICES 13
(E.G., ONLINE TUTORS, VIRTUAL ASSISTANTS, ONLINE
ENCODERS, ONLINE MARKETERS)
TICKETS OR BOOKINGS FOR ENTERTAINMENT 14
EVENTS
(E.G CONCERT, THEATER PLAY, SPORTS, MOVIES, ETC.)
TRAVEL PRODUCTS 15
(E.G. AIRFARE, TRANSPORTATION, ACCOMMODATION, ETC.)
OTHERS ___________________________ 16
(SPECIFY)
E10 In the last twelve months, what online site(s) or E-COMMERCE WEBSITE 1
mobile application(s) have you used to sell goods (E.G., OLX, SHOPPEE, LAZADA)
and/or services?
READ OUT RESPONSE CATEGORIES ONE BY ONE. E-COMMERCE MOBILE APPLICATION 2
SELECT ALL THAT APPLY. (E.G., OLX, SHOPPEE, LAZADA)
YOUR OWN WEBSITE 3
SOCIAL MEDIA SITE 4
OTHERS ___________________________ 5
(SPECIFY)

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 E. DIGITAL ECONOMY
No. QUESTIONS AND FILTERS CODING CATEGORY GO TO
E11 In the last twelve months, what mode(s) of ONLINE BANKING/DEBIT/CREDIT/PREPAID CARD 1
payment did you accept for goods and/or services (E.G., BPI, BDO, METROBANK, MASTERCARD, VISA BANCNET,
you have sold online? LANDBANK, PNB, ANY ATM, BEEP CARD)
SHOW FLASH CARD. ELECTRONIC/MOBILE WALLET 2
READ OUT RESPONSE CATEGORIES ONE BY ONE. (E.G., GCASH, PAYMAYA, SMARTMONEY, COINS.PH)
SELECT ALL THAT APPLY. …………………….……………………………….
OVER-THE-COUNTER 3
(E.G., BAYAD CENTER, LBC, REMITTANCE CENTERS, CEBUANA
LHUILLIER, 7-ELEVEN, BANK DEPOSIT, PALAWAN EXPRESS)
CASH ON DELIVERY 4
OTHERS ___________________________ 5
(SPECIFY)
E12 In the last twelve months and on a monthly
average, how much did you earn from selling
goods/services online? (SPECIFY IN PESOS)
E13 Would you recommend others to sell YES (SELECT ALL POSSIBLE REASONS) 1
goods/services online? SELLING GOODS/SERVICES ONLINE IS A GOOD A
INCOME SOURCE.
What are your reasons for recommending or not SELLING GOODS/SERVICES ONLINE OFFERS FAST B
recommending selling goods/services online? TRANSACTION.
THERE ARE ENOUGH CHANNELS FOR SELLING C
DO NOT READ OUT RESPONSE CATEGORIES. GOODS/SERVICES ONLINE.
SELECT ALL THAT APPLY. IT IS SAFE TO SELL GOODS/SERVICES ONLINE. D
OTHERS __________________________ E
(SPECIFY)
NO (SELECT ALL POSSIBLE REASONS) 2
SELLING GOODS/SERVICES ONLINE IS NOT A GOOD V
INCOME SOURCE.
THERE ARE DELAYS IN SELLING GOODS/SERVICES W
ONLINE.
THERE ARE NOT ENOUGH CHANNELS FOR ONLINE X
SELLING OF GOODS/SERVICES.
IT IS NOT SAFE TO SELL GOODS/SERVICES ONLINE. Y
OTHERS _______________________ Z
(SPECIFY)
E14 In the last twelve months, have you purchased YES 1 → E16
goods and/or services online? NO 2
E15 What is/are your reason/s for not buying goods NOT INTERESTED 1 ALL
and/or services online? PREFER TO SHOP IN PERSON 2 SKIP
SECURITY CONCERNS 3 TO
DO NOT READ OUT RESPONSE CATEGORIES. (E.G., GIVING DEBIT OR CREDIT CARD DETAILS) E27
SELECT ALL THAT APPLY. PRIVACY CONCERNS 4
(E.G., GIVING PERSONAL DETAILS)
TRUST CONCERNS 5
(E.G., WARRANTIES, RECEIVING/RETURNING PRODUCTS,
SCAMMERS, PRODUCT QUALITY)

LACK OF KNOWLEDGE OR SKILLS 6

OTHERS ________________________ 7
(SPECIFY)

Page 11 of 19: Individual Questionnaire

 E. DIGITAL ECONOMY
No. QUESTIONS AND FILTERS CODING CATEGORY GO TO
E16 In the last twelve months, what type(s) of the BOOKS, MAGAZINES, OR NEWSPAPERS 1
following goods and/or services did you purchase CLOTHING, FOOTWEAR, SPORTING GOODS OR 2
online? ACCESSORIES
COMPUTER EQUIPMENT OR PARTS 3
SHOW FLASH CARD. (E.G. PERIPHERAL EQUIPMENT)
READ OUT RESPONSE CATEGORIES ONE BY ONE. COMPUTER OR VIDEO GAMES 4
SELECT ALL THAT APPLY. COMPUTER SOFTWARE 5
(E.G. SOFTWARE UPGRADES AND PAID APPS; NOT GAMES)
CONSUMER ELECTRONICS AND ACCESSORIES 6
(E.G. CELLPHONES, TELEVISION SETS, DIGITAL CAMERAS,
CHARGERS)
COSMETICS AND FRAGRANCES 7
(E.G. LIPSTICK, FOUNDATION, SKIN CARE, PERFUME)
CREATIVE CONTENT 8
(E.G. BLOGGING, VLOGGING)
FINANCIAL PRODUCTS 9
(E.G. STOCKS, BONDS, HEALTH/LIFE INSURANCES)
FOOD, GROCERIES, ALCOHOL OR TOBACCO 10
HOUSEHOLD GOODS 11
(E.G. FURNITURE, DINNERWARE, TOYS; EXCLUDING
CONSUMER ELECTRONICS)
MUSIC DOWNLOADS AND MUSIC STREAMING 12
SUBSCRIPTIONS
MEDICINE 13
PROFESSIONAL SERVICES 14
(E.G., ONLINE TUTORS, VIRTUAL ASSISTANTS, ONLINE
ENCODERS, ONLINE MARKETERS)
VIDEO DOWNLOADS AND VIDEO STREAMING 15
SUBSCRIPTIONS
TICKETS OR BOOKINGS FOR ENTERTAINMENT EVENTS 16
(E.G CONCERT, THEATER PLAY, SPORTS, MOVIES)
TRAVEL PRODUCTS 17
(E.G. AIRFARE, TRANSPORTATION, ACCOMMODATION)
OTHERS _______________________________ 18
(SPECIFY)
E17 In the last twelve months, which of the following E-COMMERCE WEBSITE 1
online sites or mobile applications have you used (E.G. OLX, SHOPEE, LAZADA, ETC.)
in purchasing goods and/or services online? E-COMMERCE MOBILE APPLICATION 2
(E.G. OLX, SHOPEE, LAZADA, ETC.)
SHOW FLASH CARD. OFFICIAL STORE WEBSITE 3
READ OUT RESPONSE CATEGORIES ONE BY ONE. SOCIAL MEDIA SITE 4
SELECT ALL THAT APPLY.
(E.G. FACEBOOK, INSTAGRAM, ETC.)
OTHERS _______________________________ 5
(SPECIFY)
E18 In the last twelve months, what devices did you COMPUTER 1
use to purchase goods and/or services online? (E.G. DESKTOP, LAPTOP, TABLET/SIMILAR DEVICES)
CELLPHONE 2
READ OUT RESPONSE CATEGORIES ONE BY ONE. OTHERS _______________________________ 3
SELECT ALL THAT APPLY. (SPECIFY)
E19 In the last twelve months and on the average,
how many times in a month did you purchase
goods/services online?

____________________________________
(SPECIFY NUMBER OF TIMES IN A MONTH)

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 E. DIGITAL ECONOMY
No. QUESTIONS AND FILTERS CODING CATEGORY GO TO
E20 In the last twelve months and on a monthly
average, how much did you spend on purchasing ___________________________________
goods/services online? (SPECIFY AMOUNT IN PESOS)
E21 In the last twelve months, what method/s of DELIVERY 1
delivery did you choose for your online (LBC, JONNY AIR, 2GO, GRAB, HONEST BEE, FOOD
purchases? PANDA, ETC.)

READ OUT RESPONSE CATEGORIES ONE BY ONE. MEET UP 2

SELECT ALL THAT APPLY. PICK-UP (LBC, PHILPOST, JRS, ETC.) 3

OTHERS _______________________________ 4
(SPECIFY)
IF CODE 1
E22 In the last twelve months, what mode(s) of ONLINE BANKING/DEBIT/CREDIT/PREPAID CARD 1 OR 2 IS
payment did you use when purchasing or buying (E.G., BPI, BDO, METROBANK, MASTERCARD, VISA SELECTED,
PROCEED
goods and/or services online? BANCNET, LANDBANK, PNB, ANY ATM, BEEP CARD) TO
E25
ELECTRONIC/MOBILE WALLET 2
SHOW FLASH CARD.
(E.G., GCASH, PAYMAYA, SMARTMONEY, COINS.PH)
READ OUT RESPONSE CATEGORIES ONE BY ONE.
SELECT ALL THAT APPLY. OVER-THE-COUNTER 3
(E.G., BAYAD CENTER, LBC, REMITTANCE CENTERS,
CEBUANA LHUILLIER, 7-ELEVEN, BANK DEPOSIT)
CASH ON DELIVERY 4

OTHERS _______________________________ 5
(SPECIFY)
E23 What are your reasons for NOT using ELECTRONIC NOT AWARE OF ELECTRONIC PAYMENT 1
(online banking or mobile wallet) payments for
NO MEANS FOR ELECTRONIC TRANSACTIONS 2
your online purchases?
DO NOT READ OUT RESPONSE CATEGORIES. SECURITY CONCERNS (GIVING PERSONAL AND CARD 3
DETAILS)
SELECT ALL THAT APPLY.
SELLERS DO NOT ACCEPT ELECTRONIC PAYMENT 4
OTHERS _______________________________ 5
(SPECIFY)
E24 Would you consider using ELECTRONIC (online YES 1 ALL
banking or mobile wallet) payments for your NO 2 SKIP
online purchases in the immediate future? TO E27
E25 Which payment method do you prefer when ELECTRONIC PAYMENT (SELECT ALL POSSIBLE 1
purchasing online, electronic (online banking or REASONS)
mobile wallet) payment or cash payment? FASTER PROCESSING OF PAYMENT AND ORDERS A
MORE CONVENIENT B
What are the reasons for choosing electronic SAFER TO USE C
payment/cash payment?
OTHERS ____________________ D
(SPECIFY)
DO NOT READ OUT RESPONSE CATEGORIES.
SELECT ALL THAT APPLY. CASH PAYMENT (SELECT ALL POSSIBLE REASONS) 2
LESS HASSLE V
EASIER TO TRACK/MANAGE EXPENSES W
EXTRA CHARGES USING OTHER METHODS X
PROCESSING ERRORS USING OTHER METHODS Y
OTHERS __________________________ Z
(SPECIFY)

Page 13 of 19: Individual Questionnaire

 E. DIGITAL ECONOMY
No. QUESTIONS AND FILTERS CODING CATEGORY GO TO
E26 Would you recommend others to purchase goods YES (SELECT ALL POSSIBLE REASONS) 1
and/or services online? OO (PILIIN LAHAT TO
IT IS CHEAPER NG PURCHASE
MGA POSIBLENG DAHILAN)
GOODS/SERVICES A
ONLINE.
What are the reasons for recommending/not IT IS FAST AND CONVENIENT TO PURCHASE B
recommending purchasing goods and/or services? GOODS/SERVICES ONLINE.
online? THERE ARE ENOUGH CHANNELS FOR PURCHASING C
GOODS/SERVICES ONLINE.
DO NOT READ OUT RESPONSE CATEGORIES. IT IS SAFE TO PURCHASE GOODS/SERVICES D
SELECT ALL THAT APPLY. ONLINE.
OTHERS __________________________ E
(SPECIFY)
NO (SELECT ALL POSSIBLE REASONS) 2
IT IS MORE COSTLY TO PURCHASE V
GOODS/SERVICES ONLINE.
THERE ARE DELAYS AND INCONVENIENCES IN W
PURCHASING GOODS/SERVICES ONLINE.
THERE ARE NOT ENOUGH CHANNELS FOR ONLINE X
PURCHASING OF GOODS/SERVICES.
IT IS NOT SAFE TO PURCHASE GOODS/SERVICES Y
ONLINE.
OTHERS ________________________ Z
(SPECIFY)
E27 In the last twelve months, which of the following ATM/DEBIT/CREDIT CARD 1
ELECTRONIC modes of payment did you use when (SWIPING/INSERTING OF ATM/DEBIT/CREDIT CARD
purchasing goods and services from physical E.G., BPI, BDO, METROBANK, MASTERCARD, VISA
stores (e.g. supermarkets, department stores, BANCNET, LANDBANK, PNB, ANY ATM)
restaurants, etc.)?
MOBILE WALLET 2
(SCANNING OF QR OR BAR CODE USING MOBILE
SHOW FLASH CARD. WALLET E.G., GCASH, PAYMAYA, SMARTMONEY,
READ OUT RESPONSE CATEGORIES ONE BY ONE. COINS.PH)
SELECT ALL THAT APPLY. REWARDS/LOYALTY POINTS 3
OTHERS ________________________ 4
(SPECIFY)
NONE 5

F. TECHNOLOGY-ENABLED INCIDENTS
No. QUESTIONS AND FILTERS CODING CATEGORY GO TO
F01 Have you heard of cybersecurity or data YES GO TO 1
privacy? NO 2
F02 Have you received any text scam/SMS fraud/ YES 1
other cyber incidents such as hacking, phishing? NO 2 → END
F03 Have you ever reported the cyber incident? YES 1
NO 2 → F05
F04 To which authorities did you report? BARANGAY 1
POLICE 2
READ OUT RESPONSE CATEGORIES ONE BY GOVERNMENT AGENCY/ OFFICIAL 3
ONE.
OTHERS ____________________________________ 4
SELECT ALL THAT APPLY. (SPECIFY)
F05 Have you been a victim of any of the following SMS FRAUD/TEXT SCAM 1
cyber incidents? HACKING 2
PHISHING 3
READ OUT RESPONSE CATEGORIES ONE BY
CYBER BULLYING/ CYBER LIBEL 4
ONE.
SELECT ALL THAT APPLY. OTHERS _________________________________ 5
(SPECIFY)
HAVE NOT BEEN A VICTIM 6 → END
Page 14 of 19: Individual Questionnaire
 F. TECHNOLOGY-ENABLED INCIDENTS
No. QUESTIONS AND FILTERS CODING CATEGORY GO TO
F06 Have you ever reported being the victim of the YES 1
cyber incident? NO 2 → END
F07 To which authorities did you report being the BARANGAY 1
victim of the cyber incident? POLICE 2
GOVERNMENT AGENCY/ OFFICIAL 3
READ OUT RESPONSE CATEGORIES ONE BY
OTHERS ________________________ 4
ONE.
(SPECIFY)
SELECT ALL THAT APPLY.

END OF INDIVIDUAL INTERVIEW

Page 15 of 19: Individual Questionnaire