ASSIGNMENT 2: CASE STUDY (INDIVIDUAL ASSIGNMENT)
NUR FARHANAH BINTI ZAINAL
2020455422
MBA2463B
INTERPERSONAL COMMUNICATION
INC410
PREPARED FOR:
MISS SHAFEZAH BIN ABDUL WAHAB
TABLE OF CONTENT
No. Tittle Page
1 Chapter 7: Nonverbal Communication Skills
3-6
2 Chapter 8: Conflict Management Skills
7-10
3 Chapter 10: Managing Relationship Challenges
11-14
4 Chapter 11: Interpersonal Relationships: Friendship and Romance
15-19
5 Chapter 12: Interpersonal Relationships: Family and Workplace
20-24
6 References
25
2
Chapter 7: Nonverbal Communication Skills
Introduction
Nonverbal communication is defined as behaviour apart from speaking or writing that ends up
creating indicating for someone. For example, a person's voice tone, eye contact, facial
expressions, postural control, motion, overall appearance, use of space and privacy,
deception of the communications, and a variety of other nonverbal cues reveal how it people
feel about someone else. This article is about the celebration of World Mental Health Day on
October 10th 2020, the international event contributes significantly to boosting mental health
awareness and lobbying against the societal stigma associated with mental illness. The
campaign urges us to engage; it calls on community to invest in delivering mental health care,
in enhancing the quality and standard of mental health services, and in ensuring that they will
provide successful therapy, as well as in supporting carers for those who needed it.
3
Problem Statements
The societal and economic consequences of mental health issues is enormous. Mental health
problems are widespread and expensive. About 1 billion people worldwide suffer from a
mental health ailment. In reality, 80 percent of the population will experience a mental health
problem at some point in their lives. The most frequent mental health problems are depression
and anxiety. Depression is distinguished by a poor emotion and a loss of interest and pleasure.
Anxiety is characterised by a sense of concern or fear, as well as a sense of being on alert
and overwhelmed with uncertainties. Depression and anxiety affect approximately 5% of the
world's population, or 1 in every 20 individuals. The reasons of mental illness are numerous
and varied they consist of our genetic makeup, current bodily health, and social surroundings.
We all have unique backgrounds traumas, and relationships that play a role. A few of these
items can put us in danger, while others can defend us. We are mentally healthy when our
experiences are balanced—we can think properly, feel OK, and perform productively.
However, when the sum of our encounters becomes out of proportion, our mental health
suffers. Bad mental health costs a lot of money. It has an impact on your physical health,
concentration and focused, energy levels, sleep, and sometimes even social relationships.
Strictly speaking, you can't be the finest version of yourself at the same time. Having said that,
the consequences of poor mental health extend further than the person. Although mental
health disorders are frequently considered to as "invisible illnesses," their effect is obvious to
all. Each year, the worldwide cost of lost output owing to depression and anxiety exceeds one
trillion dollars.
4
Data Analysis
We acknowledge that poor mental health is expensive - for the person, their family and friends,
and community as a whole. Nonetheless, we do not spend quite as much as we need on
mental health and well-being. Individually, we frequently follow the sage counsel to "stay calm
and go on." This well-intentioned mind-set may be leading to the worldwide therapy gap's
average of 50%. This data indicates that 50% of individuals with a mental health illness do not
obtain any therapy at all. Half of the populous issue goes untreated and frequently worsens.
The treatment gap is greater than 75% in low- and middle-income nations.
Why, you might wonder, is there such a disparity in treatment? Although significant advances
in mental health funding over the last half-century, we do have a long road ahead to go. On
general, nations devote only 2% of their total expenditure to mental health services. The World
Health Organization makes a compelling case for expanding our initiatives in mental health. It
is estimated that for every US dollar invested in mental health services, a five-dollar return in
health and economic advantages is obtained. People receive the assistance they require,
become more adaptable, and manage better with pressures - all of which leads to their being
healthy, happier, and more capable of being original and innovative. Systems assistance can
be made accessible at the institutional level via studies, employees, and services. Additional
funding for research is required to better comprehend the occurrence, causes, and treatments
of mental health disorders. More skilled counsellors and psychologists are needed in the public
health care system to deliver good mental health care. Everyone can benefit from training in
mental health literacy and mental health first aid. In short, we need everybody to be dedicated
to building a society in which everyone has the supports they require to reach their full purpose.
5
Conclusion
In conclusion, the urge for change to begin that path of well-being begins each of us. This
includes both you and me. Since only by requesting it about ourselves and others would we
seek the essential commitment in communal mental health. Instead than waiting for someone
to make much-needed improvement, we must take the initiative and be that someone. We live
such hectic lives, always worrying for the next task on our to-do list, that we lose out on what
is going on right now. I've realised that, while a 5-year professional plan is crucial, and future
aspirations are necessary, so is the current situation We began to continue focussing on what
we required for well-being right now in order to live a satisfying life now and in the ahead. “I
recommend to start with a minimum of 5 minutes just after waking up, or after coming home
from work before walking in the door. It can be added to your meditation practice – do the box
breathing first, and it will settle you into a deeper mental state for meditation afterward.”- Mark
Divine (Felman, 2020).
6
Chapter 8: Conflict Management Skills
Introduction
From this chapter we can know that interpersonal conflict is an Interpersonal struggles
between at least two autonomous persons who perceive competing aims, scarce resources,
or influence from others and who are trying to achieve specified goals This occurs when
individuals choose to competing rather than collaborate in order to meet needs and achieve
objectives. People who are engaged in a conflict are independent, which indicates that one
person's actions do affect another. In this article it was talk about Malaysia's unemployment
rate fell to 4.5 percent in May, down from 4.6 percent in April, the biggest drop in March 2020.
Despite the, improvements economists predict labour market issues to endure in the midst of
the normal maximum shutdown.
7
Problem Statements
The Further continuation of the full movement control order (FMCO)/enhanced movement
control order (EMCO) until mid-July, as well as increased pandemic threats and delayed in
meeting vaccination rate goals set out in the National Recovery Plan, would stymie labour
market and economic development. This will make a lot more people became unemployed
because off the lack of job opportunities and also many of people have been fired because
of the company cannot pay their salaries and need to shut down their business and company.
8
Data Analysis
According to analysts Julia Goh and Loke Siew Ting of UOB Global Economics and Markets
Research, whereas the national unemployment rate achieved a 14-month low in May, it is
more than pre-pandemic levels. They anticipate that the total unemployment rate will shift
gears and readjust greater in the following months, owing to a more strict lockdown enforced
that under enhanced movement control order in a large portion of Malaysia's economic centres
of Selangor and Kuala Lumpur, resulting in a wider list of business shutdowns between June
and July. Despite said that, they are maintaining their yearly unemployment rate prediction for
2021 at 4.5 percent, down from 4.8 percent last year. In comparison, the Bank Negara
Malaysia forecasts an unemployment rate of 4percent to 5percent in 2021. MIDF Research,
although noting that the labour market development in May was slightly better than projected,
said it still expects the employment market to be negatively damaged by the total lockdown,
because enterprises are not permitted to function unless in essential sectors. Separately, it
predicted that the jobless rate will climb in the mid of 2021 as a result of the continued
lockdown, before picking up again once limitations are relaxed in the later half of the year,
allowing more enterprises to restart production. In delivering the current unemployment rate
presently, Statistics Department chief statistician Datuk Seri Dr Mohd Uzir Mahidin said
728,100 people were jobless in May, down to 742,700 in April, and that the data had been
going downward since February. Because as nation decided to enter the second half of 2021,
the FMCO, or total lockdown, was enforced to straighten the Covid-19 infection curve, likely
to result in a countrywide shutdown of all social and economic sectors other than those
presumed important socioeconomic and service sectors with a restricted amount of workers
on site. With the recent health prevention strategies, economic sectors are expected to
encounter hurdles in sustaining their recovering momentum, while tourist industry sectors may
continuing to be impacted,” Mohd Uzir added.
9
Conclusion
Conclusion that I can make is that, from the analysis we can see that many people will be
affected by the total lockdown that have been made by the government in order to prevent
spreading the Covid-19 virus, it was a lot more easier for people in the first lockdown because
people can understand that this was for our owns goods but as times goes by after one
lockdown and another it makes it became difficult for people because not all economic industry
can be opened and a lot of people have lost their jobs and the fresh graduate also have
difficulty to find a job cause lack of job opportunities, labour market also will face an uneven
situation depending on pandemic situation in ensuing months. The pandemic has dramatically
worsened prospects, with the hardship reported by graduates themselves mirrored in official
data. Skill-related underemployment – those forced into jobs beneath their skillset – is up an
astonishing 35.8 per cent since the fourth quarter of 2019. (Nixon, 2021)
10
Chapter 10: Managing Relationship Challenges
Introduction
Every relationship can be tested when one person fails to match the expectations of the other.
Overcoming each of these obstacles requires great resolve and dedication from the potential
partners. There seem to be numerous sorts of the dark side of interpersonal communication
and relationships, one of which is relational violence. This topic describes a variety of
damaging behaviour directed at other people, such as aggression, threats, acts of violence,
and verbal, psychological, or physical abuse. The article I have chosen is about a puppy that
was viciously abused by MPKK workers in Kedah. Animal rights groups have taken issue with
a video supposedly showing Kulim Kedah Municipal Council (MPKK) staff using catchpoles to
restrain a dog.
11
Problem Statements
Animal rights activists Rajesh Nagarajan and Preetal Singh of the Lawyers for Animal Rights
NGO claimed the viral video depicted a "heinous and inhumane assault" on a helpless dog
that should have been probed by authorities. The footage captures the dog being restrained
by three accused MPKK members using a catchpole shaped like a pitchfork, while the dog
yelps and attempted to push free. Ramamoorthy Ratnam, a Macallum Avenue resident, has
filed a police report about the event. The 54-year-old merchant requested that the Veterinary
Department and police examine the occurrence in his complaint to the northeastern region
police station this is a bad things to do to a helpless animals and this video will make a bad
example to the future generation they will follow this abusive behaviour of the adult and maybe
this also can lead to bullying, violent behaviour and physical abuse to others.
12
Data Analysis
The Department of Veterinary Services today released numbers showing a 30 percent
increase in animal cruelty cases in the nation from 510 in 2017 to 662 that year. With 463
cases in 2016 to 463 cases in 2017, there had been a 10% growth, with dogs accounting for
even more than 90% of the cases, following by cats. The increased number of animal abuse
cases submitted to the department was mostly due to increased community awareness of
animal mistreatment. Last year, total fines levied on offenders were RM71200 up from
RM15000 in 2017.
The amount of incidents is concerning, but this is attributable to increased people's awareness
of a need to eliminate animal cruelty in the nation. Much more terrifying when another MPKK
worker inserts additional sharp catchpole into various sections of the dog's body, including its
tummy and skull, whereas another worker keeps it in place. Then, another of the men kicks
the dog with its boots, and the dog abruptly quits yelping because it is either dead or severely
damaged as a result of the aggressive deeds.
They urge that the police conduct an investigation into MPKK workers in accordance with the
Animal Welfare Act of 2015, since the MPKK must not encourage or cover up the wrong doings
of its employees. the community of the deterrent sentence of up to 20 years in prison and hefty
fines that under Animal Welfare Act 2015, viewed as harsher punishments than causing injury
to people. We can see people behaviour by how they threats their surrounding if one’s have
treats waiters or animals with such a bad and violent behaviour we can see, that persons is
not a good person to be closed to because they may use a violent behaviour towards us too.
13
Conclusion
In conclusion, Animal abuse can take many forms: it includes not only obvious forms of abuse
such as killing or physically hurting animals, but also includes keeping wild animals in captivity.
It’s possible to abuse animals through our actions, as well through our lack of action. (What Is
Animal Abuse, And How Can You Stop It?, 2021), we have make a report to people that use
violent behaviour towards other lives such as humans and animals. Just because they’re
animals it doesn’t means that they deserve to be treated like that, they have to be treated with
care and love they cannot things like humans but they have feelings and if people who do
such an abusive behaviour towards animals we can see they as “red flag”, it was an early
stages that we can see that they maybe will do the same things to we too. We have to keep a
distance from being closer to this kind of people that did not have any humanity in their self
14
Chapter 11: Interpersonal Relationships: Friendship and Romance
Introduction
According to this chapter, friendship-based intimacy is based on sentiments of warmth,
empathy, and emotional connection, whereas passion-based intimacy is based on romance
and sensual feelings. The first is a strategy used mainly to commence a connection, such as
observing and acting on approachability signs, identifying and using conversation openers,
adhering to initiation norms, asking questions, and not expecting much from the initial
engagement. The second type of strategy is one that is utilised to begin or develop a
relationship, such as communicating and cultivating attraction be suitably open and self-
disclosing, obtain knowledge to lessen uncertainty, pay attention and effectively respond, and
social engage and take other-oriented viewpoint. Third, there are tactics used to develop or
maintain relationships, such as expressing emotion, providing comfort and social support,
communicating and engaging in "relationship talk," being patient and considerate, and
managing conflict collectively. This article talk about how many young generation have taken
their own life due to the pandemic Covid-19 and it also one of the main reason of death among
the young people.
15
Problem Statements
The uncertainty of this worldwide crisis are far from ended; comprehensive preventive
initiatives are required to protect the well-being of our nation's youth and to halt the mounting
silent pandemic of suicide. Considering Malaysia's expanding economy, we should
offer quality treatment and programmes that offer much-needed aid to distressed young
people – including the regulation of suicide. People are afraid of being stigmatised and
charged with a criminal if they receive therapy under existing legislation. Many youth in death
in Malaysia is because of suicides this is really a worrisome matters because they are the
future of the nations and they have to go through such a hard times in this pandemic Covid-
19 and makes their mental health worsen.
16
Data Analysis
As shown in a new analysis, Youth Suicide in Malaysia, suicides is the main reason of death
for young people in Malaysia, with the economic impact of suicides projected to be RM 346.2
million in 2019. Dr Chua Sook Ning and Vaisnavi Rao co-authored the report, which was
released by Relate Mental Health Malaysia in collaboration with the Department of Democracy
and Economic Affairs (IDEAS). Suicide remained a criminal act in Malaysia under Section 309
of the Penal Code, notwithstanding the enormous emotional and economic implications.
Evidence suggests that criminalising suicide lowers help-seeking behaviour, impedes reliable
data collecting, and limits the creation and implementation of efficient suicide preventive
programmes. An interconnected set of characteristics, include age, gender, ethnicity, mental
health concerns, and unemployment, raises the risk of suicide, highlighting the need for
preventative interventions that take a comprehensive social and public health perspective.
The COVID-19 epidemic has had a significant impact on Malaysia's socioeconomic
landscape. Lockdowns, physical separation, and economic disintegration. The surge in
employment losses and education-related changes for kids and youth people has exacerbated
Malaysians' misery, as seen by the increase in suicide cases since March 2020. The problem
of adolescent suicide has also been highlighted by the Ministry of Health. Dr. Chua Sook Ning,
director of Relate Malaysia and a professional psychologist, stated, "The growing trend of
suicide amongst young people in Malaysia have created it a moral obligation for the nation's
politicians to take rapid action and solve this catastrophe." Considering Malaysia's elderly
population, we must deliver better support and programmes that offer much-needed aid to
suffering young people – including the decriminalisation of suicide.
People are afraid of being stigmatised and punished with a criminal if they seek assistance
under current legislation. They afraid that in the future they will receive a discrimination from
the society because they have a mental problem if they seek for psychologist and will label
them as “crazy” if they have a record of the mental check-up in hospitals, there also some
company that did not want to let this people to work at their company because they worried if
17
they can’t do a jobs properly this is one of the reason why people afraid to seek for help from
others and psychologist.
18
Conclusion
In this pandemic Covid-19 many people have suffering a great loss of their family, friends,
economy and many more it is serious matter that al of people should be aware of it sometimes
it’s funny how people can make a jokes about suicidal even though it was clearly a serious
matter that everyone need to know not only that it was based on the professional researcher
and doctors there is so many things that have taken this matter seriously even in Quran have
said about this matters, they though it was just for gains attention they was lucky because not
diagnose with this kind of things if they have diagnose it I don’t think they even can bring even
the ‘suicidal’ matter to anyone because not only it can trigger people but also can trigger
themself people need to be educate more about this or they will only make fool of themselves
because being not educate enough. Either family, friends or their spouse should have check
one’s another because they may be find on the outside but there are mentally exhausted on
the outside and they may have think about suicidal many times that even they have a hard
times to think like a normal humans being.
Lawmakers and the mental health sector must collaborate to create a far improvements.
Increasing awareness is just not enough; we must take immediate measures if we are to stop
this worrisome pattern. IDEAS CEO Tricia Yeoh added, “It is our sincere hope that our
legislators will see the severity of the situation of young suicide in Malaysia and fully
comprehend the issues raised in our report, particularly the necessity to decriminalise suicide.
This has become progressively more critical in light of the isolation and stress caused by
COVID-19. We also hope that IDEAS will contribute to policy making on mental health more
generally in the near future.” Asking for help is not a sign of weakness. (Xiang, 2021)
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Chapter 12: Interpersonal Relationships: Family and Workplace
Introduction
In this chapter I will talk more about Workplace interpersonal relationship, workplace
relationship can develop with anyone in an organization. Generally friendships is more likely
between co-workers who at the same status level. Friendships at work are like any other
relationships in terms of their dimension & development. One study in which co-workers were
extensively interviewed identified three distinct transaction from acquaintance to friend & from
close friend to “almost best” friend. The reason for values of workplace romance is that
inherent in the workplace foster attraction & relational developments, workplace such as
offices or cubicles increase the likelihood of personal interactions, meetings & other
collaborative task and an incidental interactions. The article I have choose I talk about the
Thousands of young contractual doctors in Malaysia's national healthcare system, many of
whom are at the vanguard of the nation's Covid-19 dispute, are rebelling over a long-standing
issue: worse work conditions than their predecessors. Many of them is underpaid and did not
give bonus like they supposed to get because they have works for almost 24/7 per day.
20
Problem Statements
Hartal Doktor Kontrak (Contract Doctors' Strike) has gained popularity in the last week, and
was rising on social media site Twitter for hours on Monday. The Malaysian Medical
Association Schomos has also begun a social media campaign encouraging all Malaysians to
wearing black on a "Black Monday" in mid-July in support with the medics. The main source
of concern, though, is the rumoured plans of an independent group of doctors to stage a
walkout on July 26 if their grievances are not addressed by then. Apparently to the doctors,
the most of the contract professionals operate in Malaysia's dozens of Covid-19 response
facilities, as the nation continued to battle with thousands of cases per day and a restricted
number of hospital beds. Many of the contracted doctor is underpaid and overworked in this
pandemic Covid-19 this pandemic also have threatened their life in order to save other’s
people lives.
21
Data Analysis
Malaysia reported 6,437 new coronavirus cases on Tuesday (June 29). The nation recently
reported upwards of 6,000 daily occurrences on June 18, when it recorded 6,440 instances.
Over estimated 20,000 Malaysian doctors are involved in the mutiny, who were only offered
contractual posts by the government under a system implemented in 2016. What was intended
to be a temporary remedy to the government's incapacity to grant permanent posts became a
long-term solution, with contracts being expanded for more and more trained Doctor’s.
Government service is compulsory for new medical graduates for around five years. Because
they have been on a contractual for years, many doctors earn much less than their colleagues
and do not receive the majority of the advantages that come with working in the public sector.
Postgraduate paths to advancement in their professions are likewise unavailable to them. Only
3.47 percent, or 789 out of 23,077 contract doctors, were offered permanently posts, leaving
the majority with little possibility of gaining more job security.
According to medical societies, more than 4,000 doctors graduate each year, and this situation
is expected to worsen until the government finds an answer. To specialized, contractual
doctors must leave government work, pay their entire way, and then seek to re-enter
government service at the end of their master's programme. If they want to work in the private
sector without earning postgraduate degrees, they must first service for at least Four years in
the government.
Permanently doctors are granted leave of absence and can simply return to government work
to complete all of the stages required to accomplish their speciality. Contractual doctors begin
at and advance via lower pay tiers in the Malaysian government service. Their grade
modifications occur exclusively through new contracts and are not dependent on years of
service, as is the case with permanent staff. 55% Percentage of accidents that occurred after
respondents had worked for 25 to 36 hours, according to a 2015 survey of 440 healthcare
22
professionals. 65% Percentage of respondents who admitted they suffered from post-accident
psychological trauma. (Rodzi, 2017)
23
Conclusion
In my point of view, I think that if any workers it doesn’t matter that it was doctors, lawyer,
cleaner, architect or anyone who has a jobs they must be paid for what they have deserved
not only that they have done their works but also with paying them will make they more
motivate to do their jobs more joyfully because they know that their jobs will be rewarded. In
this pandemic doctor, and medic have done their jobs very faithfully not only they have to wear
a PPE uniform in a hot weather and they also need to overworks, it makes them became
difficult to make friend even when they are working because they are too busy to handle other
things in order to save people lives and because of the underpaid and overwork it will make
they lost their motivations and eventually will be tired to continue their works. It doesn’t matter
whether they are contract of permanent doctors because they deserved to get the pays and
reward to what they have done to save other lives.
24
REFERENCES
Anand, R. (2021, June 29). Underpaid and overworked, Malaysia's contract doctors revolt
amid Covid-19 surge. Retrieved from THE STAITS TIMES:
https://www.straitstimes.com/asia/se-asia/underpaid-and-overworked-malaysias-
contract-doctors-revolt-amid-covid-19-surge
Felman, A. (2020, April 13). What is mental health? Retrieved from Medical News Today:
https://www.medicalnewstoday.com/articles/154543
MALAYSIA, R. (2020, October 9). WORLD MENTAL HEALTH DAY. Retrieved from RELATE
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MALAYSIA, R. (2021, March 3). Youth suicide in Malaysia media statements. Retrieved from
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Mung, T. S. (2021, July 8). Economists expect unemployment rate to retrace higher after
dipping to 14-month low in May. Retrieved from THE EDGE MARKETS :
https://www.theedgemarkets.com/article/economists-expect-unemployment-rate-
which-dips-its-lowest-14-months-may-retrace-higher-after
Nixon, S. (2021, June 10). Commentary: Resurgent pandemic sparks unemployment crisis
among Malaysia’s most vulnerable workers. Retrieved from CNA:
https://www.channelnewsasia.com/news/commentary/malaysia-covid-19-economy-
mco-johor-worker-graduate-jobs-skills-14979404
Rodzi, N. H. (2017, August 19). Overwork taking a toll on Malaysian doctors. Retrieved from
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toll-on-malaysian-doctors
Star, T. (2021, July 10). ‘Investigate dog brutality video’. Retrieved from The Star:
https://www.thestar.com.my/news/nation/2021/07/10/investigate-dog-brutality-video
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Xiang, Y. W. (2021, June 30). Malaysia Has Recorded About 4 Suicide Cases A Day In The
First 3 Months Of 2021. Retrieved from SAYS: https://says.com/my/news/malaysia-
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