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Customer Service & Marketing CV

David Emmanuella Ifeoma is seeking a dynamic position where she can contribute and develop her skills further. She has experience in customer service roles, including as a customer care representative at Ultim Credit International, a marketer/account officer at Amazon Investment & Consulting Service Ltd, a ticketing and reservation officer at Masum Travel Agency Ltd, and a sales supervisor/cashier at Quartermaster Ltd. She has skills in customer service, communication, presentation, and Microsoft Office programs. She holds qualifications including an OND in Business Administration and a diploma in Computer Studies.

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Ikechukwu Obiajuru
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194 views2 pages

Customer Service & Marketing CV

David Emmanuella Ifeoma is seeking a dynamic position where she can contribute and develop her skills further. She has experience in customer service roles, including as a customer care representative at Ultim Credit International, a marketer/account officer at Amazon Investment & Consulting Service Ltd, a ticketing and reservation officer at Masum Travel Agency Ltd, and a sales supervisor/cashier at Quartermaster Ltd. She has skills in customer service, communication, presentation, and Microsoft Office programs. She holds qualifications including an OND in Business Administration and a diploma in Computer Studies.

Uploaded by

Ikechukwu Obiajuru
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

DAVID EMMANUELLA IFEOMA

12, Aliyu Bisiriyu Street, Ago Palace Way, Okota, Lagos.


emmanuelladavid706@[Link]
08136464336, 07081967276
BIO-DATA
Date of Birth : 9th January, 1992.
Sex : Female
Marital Status : Single
State of Origin : Delta
L.G.A. : Oshimili North

CAREER OBJECTIVE
To work in a dynamic and challenging organization where I can make a significant contribution while
developing my skills further.

SKILLS AND ABILITY


• Good customer service skill.
• Effective communication and listening skill
• Good presentation skill
• Proficiency in Microsoft office suite i.e. Microsoft Word, Microsoft Excel and Power point

ACADEMIC QUALIFICATIONS
Basic Airfare and Ticketing Course
Landover Aviation Business School
2018
OND Business Administration
The Polytechnic, Ile Ife, Osun state
2009-2013
Diploma in Computer Studies
NIIT Computer College, Ikeja, Lagos
2008
O Level Certificate
Innocent Comprehensive High School,
Surulere, Lagos state.
2001-2007
PROFESSIONAL EXPERIENCE:
Position: Customer care Representative
Organization: Ultim Credit International
Address: 52 Adeniyi Jones Ikeja, Lagos.
Date: September 2021 – Till Date

Duties and Responsibilities:


• Handle customers complaints.
• Provide appropriate solution and alternatives within the time limits.
• Keep record of customers transaction.
• Process customers account and file documents.

David Emmanuella Ifeoma


• Follow communication procedures and guidelines.
• Take extra miles to engage customers.

Position: Marketer/Account Officer


Organization: Amazon Investment & Consulting Service Ltd
Address: Ebute Metta, Lagos.
Date: September 2020 – July 2021

Duties and Responsibilities:


• Evaluate credit worthiness by processing loan applications and documentation within specified
limits.
• Interview loan applicants to determine financial eligibility and feasibility of granting loans.
• Prospecting for new customers.
• Promoting and selling of company’s services.
• Providing feedback from potential and existing customers to enhance service delivery.
• Complete loan contracts and counsel clients on policies and restrictions.
• Assess customers’ needs, explore all option and introduce different types of loans.
• Conduct objective Know Your Customer process before loan disbursement.
• Loan disbursement and loan repayment collection from customers of bank.

Position: Ticketing and Reservation Officer


Organization: Masum Travel Agency Ltd
Address: 5 Okirika Close, Keffi, Ikoyi, Lagos.
Date: March 2019 – September 2020

Duties and Responsibilities:


• Assisting advising customers who may be choosing from a variety of travel options.
• Making reservations for customers based on their various requirements and budgetary
allowances.
• Helping plan travel itineraries by suggesting local tourist attractions and place of interest.
• Processing payments and sending confirmation details to customers.
• Sorting out any issues that may arise with bookings or reservations.
• Answering any questions customers might have above the reservation process.
• Providing support to customers who may need to amend or cancel reservation.

Position: Sales Supervisor/Cashier


Organization: Quartermaster Ltd
Address: Worldshop Electronics, Egbeda, Lagos.
Date: May 2013 – July 2016

Duties and Responsibilities:


• Retain existing customers by providing prompt customer services.
• Build new customer base to maximize sales.
• Assist the Sales manager in revising and implementing the sales strategies plans.
• Ensure merchandise is clean and ready to be displayed.
• Maintain inventory and ensure items are in stock.

References:
Available On Request.

David Emmanuella Ifeoma

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