45 East 23rd Street | New York, NY 45456 | (212) 458-9876 | [Link]@[Link]
Michelle Brown
PROFESSIONAL Time Warner Cable, New York, NY 2005 – Present
EXPERIENCE Operations Analyst
Utilized strategic planning timelines and resource allocation data to
determine optimal IT implementation of business objectives – meeting
99.8% of requests on time
Assessed business requirements for projects averaging $600,000 in
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overall costs with approximately 20 full time employees (FTEs) – tasks
included evaluating risk, defining scope and system constraints
Defined and documented billing system processes used to analyze the
root causes of order failures experienced by the client (phone and web
orders)
Created a set of 20 comprehensive technical specifications for the roll out
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of High Definition Services (i.e.; HDTV) across the country – my efforts
contributed to Time Warner Cable’s emergence as the leading provider
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of HDTV services in the Greater New York Region
Work Force Systems, New York, NY 2002 – 2005
Senior Account Specialist
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Led group of eight Accounts Specialists in auditing over 100 employee
expense reports per week, resulting in a 99% compliance rating and
dramatic reductions in costs
Ensured billable expenses were charged back to clients within a 7 day
threshold, significantly expediting Account Receivables
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Led new hire training, including creation of training materials designed
to decrease ramp up time and quickly increase knowledge on the
company’s expense reporting software
Improved the expense reimbursement process by utilizing a FTP utility
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program to shorten processing time
FedEx, Jersey City, NJ 2000 – 2002
SAP Analyst
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Responsible for processing invoices for payments, resolving problem
invoices prior to SAP System import, and generating reports for senior
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management
EDUCATION Rosewood, New York, NY
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Master of Project Management, 2007
Master of Business Administration, 2006
Westwood College, Hoboken, NJ
Bachelors of Science in Computer Information Systems, 2005
TECHNICAL SAP Accounting System, SQL, Order Management Systems, PlanView,
SKILLS GEAC Expense Reporting Software
ADDITIONAL ITIL V3 Foundations Certification
TRAINING
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