Sta.

Catalina Science High School

Cawitan, Sta. Catalina, Negros Oriental
SUMMATIVE TEST IN ICT – 10 , Q1 C1
NAME: ______________________________ DATE: ___________ SCORE: _____________
I. Multiple Choice. Choose only the correct answer. Write the letter only on the space before
the number.

_____ 1. Which is NOT a characteristic of the ASSERTIVE communication style?

a. Authoritarian b. Direct c. Proactive. d. Convincing
______2. Which of the following is NOT a barrier to effective communication?
a. Distraction
b. Noise and movement
c. Poor timing
d. Knowledge of subject
e. Asking questions
_____ 3. Which of the following is NOT helpful when communicating by e-mail?
a. Sending an e-mail several paragraphs long
b. Being aware of your tone before sending
c. Treat e-mail as you would a letter with a greeting, body, and closing
d. Use e-mail to follow-up on previous conversations
e. Organize your thoughts so it flows well
_____ 4. When dealing with an UPSET CALLER, which of the following is the WRONG course of
action?
a. Remaining calm and polite, no matter the other person's tone or language
b. Acknowledge their frustration and empathize
c. Say, "I'm sorry, there's nothing we can do to help you."
d. Find a creative solution that works for both parties involved
______ 5. Complete the following sentence: "Being a good listener..."
a. ...means pretending you're interested in what the other person is saying."
b. ...means you remain quiet and let the other person talk for a long, long time.
b. ...isn't just waiting for your turn to speak."
c. ...isn't a big part of effective communication."
_______ 6. Why is it important to know your own communication style?
a. So you can feel good about yourself
b. To learn more about your personality
c. So you can change everything about your personality
d. So you know if you have the "right" or "wrong" communication style
_____ 7. Which of the following terms describes ineffective communication delivery?
a. abrasive
b. insensitive
c. unskillful
d. all of the above

____ 8. Which of the following statements best describes coaching?

 a. Giving advice, direction, or information that focuses on developing abilities in an effort to
help someone improve personally or professionally.
d. Helping someone understand and resolve a problem themselves while displaying
understanding and focusing on attitudes.
e. All of the above
____ 9. How can an individual communicate clearly in the workplace?
a. Give specific examples b. Use double speak
c. Use corporate jargon d. send emails e. Use texts to communicate
____ 10. Which element of effective communication is concerned with specific details and
information that is accurate and ethical? a. persuasive b. Divine c.
Argumentative d. Factual e. Practical
____ 11. . What are the effective listening techniques?
a. Reflecting, Deflecting, Apologizing and Advising
b. Advising, Directing, Apologizing and Focusing
c. Secretive, Deflecting, Reflecting and Imperfect
d. Reflecting, Probing, Deflecting and Advising
e. Focusing, Advising, Directing and Deflecting
_____ 12. The following qualities of a leader to lead the workplace successfully, except;
a. A leader is different that a boss
b. A leader is always a good example
c. A leader has empathy for his subordinates
d. A leader should not help his/her subordinates so they can work on their own.
e. Without faith there is no leader

_____ 13. What is Communication?

a. Exchanging thoughts, ideas, and messages through speech, writing, signals, and body
language
b. Imparting information
c. A system, such as mail, telephone, or television for sending and receiving messages
d. All of the above

_____ 14. Which is NOT a benefit of effective communication?

a. Enhanced interpersonal relationships
b. Clearer understanding of business goals
c. Revenue losses d. Improved business and individual performance
_____ 15. Which of the following is NOT a characteristic of the AGGRESSIVE communication style?
a. Avoids direct communication
b. Loud voice c. Interrupts d. Poor listener
_____16. Which of the following is a characteristic of the PASSIVE communication style?
a. Intolerant b. Agreeable c. Offensive d. Egotistical
.
II. Match column A with column B. Write the letter only on the space before the number.
Column A Column B
______ 1. Gender Bias a. Tight and exclusive grouping of individuals who
______ 2. Jargon bond together for one reason or another who do
______ 3. Cliques not allow others to join them.
______ 4. Focus b. The center of interest or activity
______ 5. Ego c. The battle over which identity makes the best
______ 6. Dumbing down leader taking the focus away from the real issue
______ 7. Laissez-fair leadership d. Special words or expressions that are used by a
______ 8. Transactional Leadership particular profession or group and are difficult
______ 9. Transformational for others to understand
Leadership e. A person’s sense of self-esteem or self-
______10. Autocratic Leadership importance
f. The leadership style that no input from the
employee is required at all. The manager makes
the decisions.
g. The leadership style that has minimal
supervision of employees and provide rare if any
feedback to those in his or her small teams.
h. A type of leadership style that is based on the
manager and employee working together on
creating goals and then do either rewarding or
punishing small team members based on the
results.
i. A leadership style that emphasizes constant, high
level communication with employee
j. It means “inability to interpret”

III. 1. Differentiate a leader and a boss. 5 pts.

2. Why is teamwork and leadership important? 5 pts.