FHRM CASE STUDY 1
Strategic Human Resource Management
Presented by:
Arya | H22070
Amitabh | H22064
Ishjyot | H22080
Rohit | H22103
Tarannum | H22116
Situation Analysis
Birth of Infosys Rapid growth in the Fall from grace Targets set (2007)
(1981) 90's (2003)
Narayan Murthy along with During the late 1990s it was Rates as one of the best The management has set
six other people started growing at a rapid rate with employers in 2001 & 2002, the target to be in the top
their own venture known as huge growth. That was a it fell off the best employer's 10 of Best Performing and
Infosys also accompanied by an list in 2003 Best Employers by 2007
ever increasing number of
employees on the payroll.
Situation Analysis
Low job satisfaction Promotion policy
Repetitive projects killed their
Earlier, individual performance and seniority
creativity
Increase of people on Individual, ability of the individual to
bench fulfill the next role and existence and
need for next role Infoscion's
Dissatisfaction
Apprehension regarding the Collapsed 15 layers
variable pay policy into 7 bands
ESOP's value changed Confusion between employees
from 5% to 85% and managers regarding the
policy
Variable pay policy & stock options Broad banding
SWOT of Infosys
S W O T
Strengths Weaknesses Opportunities Threats
Provides both lower end Infosys is facing a high
Facing internal problem of
solutions and higher-end Infosys should keep on turnover rate because of
employee dissatisfaction
value solutions spanning capitalizing on the market the competition from other
majorly due to mis-
boom and keep expanding foreign companies who
more geographies than communication.
itself across geographies are attracting talents with
IBM and Accenture
higher pay
Created a brand of itself As it has grown in size, the
Infosys should capture
where they had become importance of values and
market for high-end The perception of Infosys
synonymous with any beliefs has not been
solutions and try to become is facing a threat as they
software work done transmitted properly down
a pioneer in that domain as are no longer the best
Infosys has been the best to the mid and low levels
well employer in industry, and
employer consistently of the hierarchy
attrition rate is on a high
Prioritization Framework
Urgent & Important Not Urgent & Important
Variable Pay
Employee Hierarchy
Promotion Policy
Urgent & Not Important Not Urgent & Not Important
Offshoring Stock Options
Problem Statement
01 02 03
Reinstate the traditional Increase communication To present clarity and
culture of Infosys within a large rationale behind the new
organisation changes in organisation
DESIRED STATE
Recapture the hearts of Infoscions, reclaim
their position in the Best Employer and Best
Performing Companies
Proposed Alternatives & Evaluation
Good Neutral Bad
Employee Employee Company Financial Implementat
Satisfaction Retention Performance Impact ion
Status
Quo
Maintain
Town
Hall and
Rewards
Discontin
uing New
Policies
Recommendations and Impact
Virtual / Physical Town Halls Extending employee relations' open-
The Townhall Meeting is a critical part of door policy to middle-management
creating strong employee engagement. These
Extending the employee relations open door
townhall meetings are a highly interactive way
policy to middle management will remove
to promote two-way communication between
communication barriers amongst employees at
employees and managers.
different organizational hierarchy levels.
These meetings keep the employees updated
with the changing policies of the organisation, Encouraging workers to discuss their
thus creating workplace transparency that helps problems as well as scheduling routine
set the stage for employee engagement. Pulse meetings foster a feeling of security and
survey forms circulated after townhalls provide belonging amongst employees. They feel
proper feedback to the company along with heard and valued which directly promotes
encouraging employee participation. employee satisfaction.
References
Sunshine, B., 2022. How to Make Your Townhall Meetings More Engaging. [online]
Uyc.thecenterforsalesstrategy.com. Available at: <https://uyc.thecenterforsalesstrategy.com/blog/how-to-
make-your-townhall-meetings-more-engaging> [Accessed 10 July 2022].
SHRM. 2022. Doing Town Hall Meetings Better. [online] Available at: <https://www.shrm.org/hr-today/news/hr-
magazine/pages/1206woodward.aspx> [Accessed 10 July 2022].
