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Hacked Instagram account
Your account should represent you, and only you
should have access to your account. If someone
gains access to your account or you're unable to
log in to your account, visit this page on your
desktop or mobile browser to secure your
account.
If you think that your Instagram
account has been hacked
If you think your account has been hacked or
taken over, there are several actions that you
may be able to take via the website or the app
to secure your account. If someone gains
access to your account or you're unable to log
in, visit this page on your desktop or mobile
browser to secure your account.
You can also try the recovery steps below.
Some of these recovery steps may not be
available to you depending on the type of
account that you're trying to recover, but we
recommend trying them all.
Check your email account for a message
from Instagram
If you received an email from
security@[Link] letting you know
that your email address was changed, you
may be able to undo this change by selecting
Secure my account in that message. If
additional information was also changed (e.g.
your password), and you're unable to change
your email address back, request a login link
or security code from Instagram
Request a login link from Instagram
To help us confirm that you own the account,
you can request that we send a login link to
your email address or phone number.
To request a login link:
1 On the login screen, tap Get help logging
in. (Android) or Forgotten password?
(iPhone or web browser).
2 Enter the username, email address or
phone number associated with your
account, then tap Next. Note: If you don't
have access to the username, email
address or phone number associated with
your account, enter the login information
that you most recently used, then tap
Can't reset your password? below the
Next button and follow the on-screen
instructions.
3 Complete the captcha to confirm that you
are a real human (web-only recovery).
4 Select either your email address or phone
number, then tap Next.
5 Click the login link in your email or text
message (SMS) and follow the on-screen
instructions.
Request a security code or support from
Instagram
If you're unable to recover your account with
the login link that we sent to you, you may be
able to request support from us.
To request support from Instagram:
Instagram app for Android:
Instagram app for iPhone:
Make sure that you enter a secure email
address that only you can access. Once
you've submitted your request, you should
receive an email from Instagram with next
steps.
Learn more about what you can do if you don't
know your username.
Verify your identity
If you submitted a support request for an
account without photos of you, you should
receive an auto-response email from the
support team at Meta. We'll ask you to help us
verify your identity by providing the email
address or phone number that you signed up
with and the type of device that you used at
the time of sign-up (e.g. iPhone, Android,
iPad, other).
If you request support for an account with
photos of you, you'll be asked to take a video
selfie of you turning your head in different
directions to help us check that you're a real
person and confirm your identity.
Once you've submitted the video selfie to help
us verify your identity, you'll receive an email
from Instagram at the secure email address
that you provided. We use this video to ensure
that you are a real person and that you are
who you say you are.
Bear in mind that the video you submit will
never be visible on Instagram and will be
deleted within 30 days.
If we weren't able to confirm your identity
from the video that you submitted, you can
submit a new video and we'll review it again.
Note: Instagram doesn't use facial recognition,
and we don't use it in video selfies. We use
video selfies to ensure that you are a real
person and may confirm with human review
that you are authorised to access your
account.
If you're still able to log in to your
Instagram account
If you think that your account has been
hacked or an attempt to hack your account
has been made and you're still able to log in,
there are things that you can do to help keep
your account secure:
Change your password or send yourself a
password reset email.
Turn on two-factor authentication for
additional security.
Confirm that your phone number and email
address in account settings are correct.
Check Accounts Centre and remove any
linked accounts that you don't recognise.
Revoke access to any suspicious third-
party apps.
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