Randstad India

Dear Depute,
A warm welcome from the Randstad Team.
CONTENTS
About Randstad India Private Limited

Randstad India offers the broadest HR services portfolio ranging from Staffing, Search & Selection to
Recruitment Process Outsourcing (RPO). The organization has a vast network of offices across the country to
be within the reach of clients, candidates and flexiworkers.

Randstad India continues to focus on developing customized and innovative HR services, leveraging on its
unique strengths of geographical presence and end-to-end capability across allHR service functions.

For more information visit us at: [Link]

 Our Presence in India Across 20 Locations

Chandigarh

New Delhi
Gurgaon

Jaipur Lucknow
Guwahati
Patna

Ahmedabad
Baroda Jamshedpur
Rajkot Indore
Kolkata

Surat
Nagpur
Bhubaneshwar

Mumbai
Pune
Hyderabad Vishakapatnam

Hubli

Bangalore
Mangalore
Chennai

Coimbatore

Cochin Madurai

Trivandrum 5
 Randstad Business Principles
Randstad’s business principles are set around and are supportive of our core values. They project a
positive message, guide us to live up to our values and ensure that the needs of the world in which we
work and our business and personal behavior are aligned and reinforce one another. We ask all our
employees to take the Business Principles (formerly the Code of Conduct) into account when interacting
with clients, colleagues, and the community.

In our company, if you witness an illegal act (for example fraud), have a complaint, or see someone
misbehaving (harassment, bullying), you would normally report it to your supervisor. Sometimes
however, this might be an impossible option, because you fear retaliation for example. We would like to
think that every activity is being conducted 100% properly, but in a company that helps over 500,000
people to work every day this might not always be the case. On the rare case it might not be, we’d like
to be able to address it.

This is why, next to the Business Principles, we have included a provision for reporting misconduct. This is
called the Misconduct Reporting Procedure, and it outlines steps one can take to report a concern. This
means that someone acting in good faith can report misconduct without fear of retaliation. The
misconduct can relate to violations of legal obligations, potential improper management practices, or
lack ofcompliance with internal policies.

Please post in the Grievance Zone through the ESSportal

 ESS Portal – (Employee Self Service Portal)
The our people portal is a place where you can get all the
information about your employment.
Link: [Link]

• Use google chrome only to login to the ESS portal.

• You can download the following documents fromthe portal:

 Payslips
 Form 16
 Offer letters and other letters.
 Insurance E-card
 Mediclaim Policy Benefits
 Investment Declaration.

• The username and password will be mentioned in your offerletter

else you can also reach your Randstad Spoc or send mail to
flexicare@[Link] along with your depute id or employee
code of Randstad to get the login details.

• If you have not received the offer letter, please email us at

flexicare@[Link] for the login details.
You can download the offer letter and other related letters under the tab Employment Information
 Payslip/Form 16 /Tax Slip

 Payslips, form-16 and tax slips can be downloaded from the tab Salary slip.

 We request you to download the same on a monthly basis during your period of employment as the
portal will be deactivated once resigned.
 Mediclaim E-Card/Reimbursement forms

The Medical E-card and Reimbursementforms

are available under the Your
Mediclaim Policy Details

The process for filling the re-imbursementforms

will be available when your mediclaim policy details
tab is clicked.

The Employee can Add the Eligible dependents by

clicking Add dependent tab

Use google chrome to login to the ESS portalto

know about the mediclaim process, e-card
download, claim process etc.

Please do not use internet explorer as theportal

works only in google chrome.
Dependents Updation Screen
Dependents Updation
Click Add Dependents tab to update the dependents details in ESS Portal

Update the dependent Name, Relationship and Date of Birth and click the add button which will
be in the bottom.

While adding the DOB birth of the dependents first select the year of birth, month and date to
avoid default year getting mapped

Please include all your dependent details one by one.

Once the dependents are added, please tick the check box given against the added dependents
and move the eligible/preferred dependents together to include in the insurance policy

Once the dependents are moved down pop up message will appear stating that the dependents
are updated successfully. Post that any changes cannot be entertained.

Dependents updated before 5th of every month will be considered for same month endorsement,
post 5th any details updated in portal will be considered only in upcoming month endorsement.

For further queries, please write to flexicare@[Link]

Do’s & Don’ts in Group Mediclaim – Cashless Hospitalization
Do’s 
 Carry your E-Card/ Employee Id card & any government affiliated Photo ID Card such as Voter ID,
Pan Card, Aadhar Card and past Medical records at the time of admission in to a Network Hospital.
 For any assistance on Cashless Hospitalization, please Contact Concern TPA/Insurer on their Toll
free Number or Customer Care Number
 In case of emergency, Please provide patient name, employee name, corporate name and your
Deputee ID at the time of admission in a Network Hospital.
 For Planned Hospitalization the Pre Authorization process can be done 48 Hours prior to Admission.
 Please mention your mobile number and sign on the Pre Authorization request form at the time of
admission & also on the final bill/ Claim form at the time of discharge from the hospital.
 Please make sure that the Hospital authorities forwards the Pre Authorization request to TPA , for
any assistance, please contact the TPA Relationship Manager .
 Check the final bill and pay all non medical expenses/any other expenses at the time of discharge.
 Counter sign and retain copies of all the Hospitalization related documents for your records. It may
help you for the post-Hospitalization treatment or in resolution of any disputes arising in the future.
 Pre Hospitalization (30days prior to admission) and Post Hospitalization (60 days after discharge)
claim documents to be submitted to concerned TPA.
 Ensure your family members have the TPA E-Cards and contact numbers to help during
emergency.
 please login to concern TPA links for any further information on policy terms and conditions,
dependent details , download of TPA E-Card, List of Network Hospitals, claim status etc.
Don’ts
 Do not reveal your Sum Insured to the Hospital authorities during the Hospitalization.
 Avoid Hospitalization only for Investigations and evaluation / Observation.
 Avoid delay in submission of the Pre and Post Hospitalization claim documents.
 Do’s & Don’ts in Group Mediclaim – Reimbursement
Hospitalization
Do’s 
 For any assistance on Reimbursement Hospitalization, please contact Concern TPA Toll free Number from
all telecom Network providers or Customer Care Number
 Please ensure to collect all the original documents like main bill, bill break up, prescriptions, investigation
reports, discharge summary, and advance and balance paid receipts from the Hospital authorities at the
time of discharge.
 Please submit all the original documents related to Hospitalization and retain a photo copy of all the claim
documents for your record.
 Please provide the photo copy of TPA E-card and any government affiliated photo ID card such as voter
ID, pan card, Aadhar card and Cancelled Cheque (for payment through NEFT)along with the claim
documents.
 Courier all the relevant documents in original for claim reimbursement within 20 Days from the date of
Discharge along with duly filled claim form to Concern TPA’s
 Pre Hospitalization (30days prior to admission) and Post Hospitalization (60 days after discharge) claim
documents to be submitted separately.
 Please do not hesitate to seek clarification on the details of deductions made in the Claim amount.
 Keep a photocopy of all the claim documents (main bill, receipts, discharge summary etc.) while you
submit all the originals for claim reimbursement.
on’ts
D
 Avoid delay in claim submission (Main Hospitalization Claim / Pre and Post Hospitalization Claim.
 Avoid admission in to a Hospital which is less than 15 bedded capacity / which is not registered Hospital /
which has no OT facility & 24 hours Doctor and Nursing services.
 Avoid Hospitalization only for Investigation and evaluation / Observation.
 Avoid Domiciliary Hospitalization, as it is not covered as per the policy.
 Avoid Misrepresentation / hiding any medical or personal information of the patient while filling the claim
form.
 TPA Details

Escalation Matrix & TPA Address

TPA Name Details Name Contact No Email ID Address
Toll No 18004191152 randstad@[Link] Medi Assist Insurance TPA Private Limited
SPOC Premnath 9940522680 [Link]@[Link] 2nd Floor, RWD Atlantis Building
Mediassist
1st level Suseelan 9148395182 suseelan.n@[Link] 24, Nelson Manickam Road
2nd level Shreyas 7358769724 shreyas.n@[Link] Opp to shobanbabu Statue
 Grievance Zone
All the active employees can post the queries in Grievance Portal from the
respective our people login id's.
 Toll-Free Helpline Details - 18004209944
We have an exclusive toll-free number facility that will help you to reach us for any queries.
Below mentionedare the query details and respective IVR numbers to be pressed.
QUERY DETAILS PRESS- IVR NUMBER
JOB OPENINGS 1
GENERAL QUERY 2
PF QUERY 3

 Our Working Hours will be : Monday - Friday - 9:30 am to 6:30pm

At any point of time, if you are not able to reach us at the toll free number, you can send us an email to
below mentioned email id’s and we will revert back to your query.

 For all your Queries (Salary/Settlement/Reimbursement/Login details/Letter request/PF and

Insurance/ESIC): - flexicare@[Link]
As aPolicy,

 Randstad does not receive/collect any payment/fee at any stage of its recruitment
process from candidates

 Randstad does not process any employment offers through any third party/individuals. Hence,
please do not engage with any individual claiming to be a Randstad representative and offering
jobs in exchange of money.

If you encounter such fraudulent recruitment activity, please contact our nearest branch or write
to us at [Link]@[Link]
Thank You